SpringHill Suites Baltimore BWI Airport

10/10

Exceptional

30 Mar 2026

james

N/a

Self

6/10

Pleasant

27 Mar 2026

Ramona

The suites are small compared to others o ve stayed in. The bedrooms should be seperated. I probably wont sta6 again.

10/10

Exceptional

26 Mar 2026

Korym

Great breakfast. Very comfortable beds and pillows.

Family_with_children

4/10

Poor

15 Mar 2026

Allison

No, the staff switched rooms on us at the desk and the room had 2 towels instead of the usual 4, the body wash bottle in the shower was empty.. then they wouldn't help out with children playing in the hot tub.. no age limit, time limit and it is not a pool.. the little store had 50% more items on there inventory list than what was actually there

8/10

Excellent

15 Mar 2026

Stuart

The only problem I had was upon entering property the garbage cans in the front were filled to capacity and never taken care of ..Came out the next morning and garbage was still filled to capacity…Just wasn’t a pleasant look upon arrival…Other than that room was ok …Staff was great….

Self

2/10

Poor

14 Mar 2026

Montina

Breakfast was terrible with little options. My room choice and floor option wasn’t available so we had to settle for a ran down room with two beds . Our air conditioning didn’t work and it was very noisy

Partner

4/10

Poor

10 Mar 2026

Joan

Our first problem was the toliet was plugged. Reported it and was told someone would come and fix it and never came to the room. Reported it a second time and was given a plunger and used that the rest of our stay.
Second issue was no cord on the telephone so we reported that to the front desk and a cord was installed.
Third issue was no towels in the pool area. Went to front desk and asked for towels and was told there was no clean towels.
Very disappointed with the issues we had during our stay.

Family

6/10

Pleasant

08 Mar 2026

Tyrea

I arrived around 5 PM for check-in. Everything went well. The front desk staff was very kind after checking into my room. Everything was neat and clean. I changed into my swimsuit arrived at the pool. It was tons of kids under 10 in the hot tub. It was clearly over capacity, which was listed for 29 people total. It was easily 50 kids in a pool in the pool/hot tub. After speaking with the staff about the pool situation I was informed that it’s like that every Saturday had I known that I would’ve chose other options as I am a 49 year old woman who actually went there to relax in the hot tub.

Self

10/10

Exceptional

04 Mar 2026

Anna

Great breakfast

8/10

Excellent

03 Mar 2026

Karima

It was fresh but cold

Family

8/10

Excellent

02 Mar 2026

Brian

The pool was closed, booo

10/10

Exceptional

01 Mar 2026

Walter

Great experience. I had to change my reservation and had no problems.

Self

6/10

Pleasant

01 Mar 2026

Samantha

Unfortunately this hotel has seen a lot of wear and tear and hasn’t been maintained well. The bedding seemed clean enough, despite a few small stains. Everything is just really worn down. The electrical outlet inches from the back of the mattress without a cover plate was very concerning. The staff were ok. When I checked in the girl at the front counter was on a FaceTime call with someone and didn’t hang up the phone while she checked me in. This felt very uncomfortable, as I didn’t know who was listening in. Checking out was easy, and there was another staff member at the front desk who was friendly. Overall I would recommend somewhere else to stay.

Self

10/10

Exceptional

25 Feb 2026

Samuel

All of the above.

Partner

6/10

Pleasant

22 Feb 2026

Gary

Pool and hot tub closed with no advance notice.

Family_with_children

2/10

Poor

22 Feb 2026

Michael

The room I was originally booked in. The shower did not work, no water pressure. Was moved to another room. The toilet ran constantly. Also the pool and hot tub were not available. I chose this hotel because of the pool and hot tub for a weekend getaway. Needless to say I will never stay at another SpringHill suite agaain. This is the third time/location I stayed at and I had a bad stay. Three strikes and they are out . I strongly suggest that you take pass this hotel chain. They are many chains that charge less and have much better standards and service. Not to mention you are staying at the hotel and then they charge you a parking fee to park on the hotel property.

Partner

2/10

Poor

22 Feb 2026

Anthony

The staff support was definitely lacking. Overall horrible experience.

2/10

Poor

22 Feb 2026

LINCOLN

I had a medical emergency and Expedia and SpringHill Suites do not want to refund that part of my stay. I won’t ever book with either of them again. Horrible service and horrible place to stay. Worst experience by both Organizations

4/10

Poor

19 Feb 2026

Lindsey

The room an overall hotel was out of date and dirty (peeling paint, etc), with a centipede on the bathroom floor. The pool was also being worked on so we couldn’t use that during our stay. The staff was perfectly friendly etc., the hotel itself just left a ton to be desired.

Partner

8/10

Excellent

18 Feb 2026

John

Clean room. Attentive staff.

Self

2/10

Poor

17 Feb 2026

Nicole

This hotel is seriously outdated and dingy. The only reason I booked it was for the pool and hot tub and when I got there, they said that both were closed for maintenance even though that was not advertised anywhere to the public. The room was clean, but there wasn’t much light in the bathroom and it was very dim and the shower curtain didn’t even reach long enough to keep the water in the tub. The closet door was missing. The phone was missing. There was no body wash in the shower. Very disappointed in this being the Marriott brand. Will not stay here again.

Family_with_children

2/10

Poor

17 Feb 2026

Jayla

Hotel was far removed from the Marriott standard. Property is in desperate need of a face lift. Bathroom reeked of cigarette smoke, beds were brick hard, & overall cleanliness was lacking. Top bed sheet had an unknown stain on it. Overall, was not pleased with my visit.

Family_with_children

4/10

Poor

16 Feb 2026

Leanne

The whole hotel has seen better days very warn carpets stained and riped elevators the buttons did not light up for the elevators walls coved in filth and marks. Given a handicap room we did not book handicap but was spacious but again warn phone did not work had to go ask it be looked at someone came but we left for food came back and well still not fixed and no one said anything even up until check out not room service came for new towels or toilet paper luckily we only stayed 2 nights but jeez and we had to go ask for them since phone did not work free breakfast was ok standard free hotel breakfast not great but not bad either pool was nice to have and hot tube also but very very warn down a lot of mold showing on the ceilings and peeling paint and cracks everywhere. Would I stay again never.

Friends_and_family Family

4/10

Poor

16 Feb 2026

Chanel

My family and I chose this hotel mainly for the pool and hot tub. The pool and hot tub was closed for majority of our 3-days, 2-nights stay. Housekeeping and maintenance had no sense of urgency handling things. We called for extra towels and never received them. I had to email the supervisor about the pool/hot tub, and the pool happened to reopen for a few hours, but the hot tub was still closed. I was very disappointed to choose and pay for a hotel for the purpose of an indoor pool and hot tub and not be able to utilize these things throughout my stay. I will also email corporate Marriott to share my experience.

Leisure Family_with_children

8/10

Excellent

14 Feb 2026

Shayla

Room was clean, great location near a lot of stores and restaurants.

6/10

Pleasant

13 Feb 2026

Lindsey

On my second night the pool was closed which was a huge bummer. I was hoping to at least take a bath but I had no tub stopper. I called the front desk to ask and they never called me back.

Business Self

2/10

Poor

08 Feb 2026

Lucyann

I truly don’t like leaving bad reviews on anyone. However I have to say the pictures this hotel shows are photoshopped because nothing looks as good as the pictures. Pool looks larger as does the hot tuband both are small and dingy. The King suite we had was dingy as well. Bathroom sink didn’t empty and when I tried to plunge it black stuff came up. We had a KING suite and it was a Queen bed. Lack of towels and the worse part every night we stayed we called down to the front desk and no one ever answered. Tv didn’t work well, bed was smaller. The pull out had no pillows or blankets and the last night was the worse . We came back late room seemed very hot. Looked at thermostat and it showed 77 so we tried to lower it and it didn’t work either. I finally got it to set on cool and guess what that didn’t work. We were so exhausted and traveling with small kids. So after trying to call down again and no answer we decided to try and sleep. All night everyone tossed and turned and finally gave up at 5 am
My husband went down after trying to call again,our room was now at 87 degrees. We packed up and left after the rude front desk person basically told my husband he or she wouldn’t help us.
Honestly I’d like all my money back…. And oh then only day we went down to breakfast that was discussing again nothing like all the pics. Half the items were stocked we had people talking very nasty and vulgar as we tried to feed our children. “Refund”

and No one ever answered. Tweback late

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Guilaine

The room was spotless. The staff was very courteous and welcoming.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Johnna

Spacious with everything I could have needed.

10/10

Exceptional

22 Jan 2026

Charles

Nice hot tub 😊

Business_and_leisure Family

10/10

Exceptional

18 Jan 2026

LATACHA

The room was absolutely clean and spacious. All staff welcoming and exceptional. Amenities the best! Breakfast was always delicious!
As soon as you walk in the fragrance in the lobby and each floor just smelled pleasant!

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

LAKEITHA

Room was in OK condition stains on the floor checked in the first room and the smell like cigarette smoke real bad gave me a second roll remote on for the TV didn’t control the volume once to get in the hot tub hot tub wasn’t hot big black, dirty ring around the tub. Breakfast was basic breakfast people very unfriendly.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Kameisha

Room was clean

Partner

10/10

Exceptional

11 Jan 2026

SUSAN

Front desk staff are best PR—they greeted every person on entry, made each of us feel welcome. Breakfast staff person kept food well stocked and room very tidy, was quietly very efficient and helpful. Rooms were spotless, set up conveniently. Being able to gather family (we were at a family funeral) in the evening in the breakfast room till 10 pm really helped us connect and stay organized. The easy shuttle to the airport was soooo convenient. Hotel staff is very personable from front desk to housekeeping in the halls—they treat guests warmly and kindly—wow!

Leisure Family

8/10

Excellent

09 Jan 2026

Daniel

It was clean and decent. A fine place to stay. Plenty of food choices nearby.

Business Self

10/10

Exceptional

02 Jan 2026

Beth

Very nice staff. Room was clean

Leisure Friends

10/10

Exceptional

02 Jan 2026

Wendy

Clean and comfortable room. Breakfast was great!

Leisure Family

10/10

Exceptional

01 Jan 2026

Joyce

Good check in

4/10

Poor

01 Jan 2026

Deshele

No towels for the pool area, television didn’t work in room , pool area not so clean and sanitary. When taking a shower water was brown . Unacceptable

Self

6/10

Pleasant

29 Dec 2025

Jenny

Other than finding mold on the ceiling of the bathroom, my experience was very pleasant

Leisure Self

10/10

Exceptional

22 Dec 2025

Martin

Great location within short distance after a Ravens football game with amazing restaurants just across the street. Unsure why hotel decided to charge $5 per night for parking since it's outside downtown. Feels like a cheap way to make more money.

Leisure Family

10/10

Exceptional

16 Dec 2025

Cynthia

Great

6/10

Pleasant

15 Dec 2025

Erin

Hotel room was generally clean. Bathroom could use some updating - it was dated, and condition was not great.

Upon check in we were assigned a room, but when we tried entering, it was already occupied. The occupant and our family had a chuckle. Our room was quickly reassigned.

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Alexandra

It checked all the boxes of what i need. Thanks!

Business_and_leisure

8/10

Excellent

11 Dec 2025

Lavonda

curious staff, love the hot tub

Leisure Partner

2/10

Poor

10 Dec 2025

Anand

The overall location is a little shady and we were afraid of leaving the car outside as there were reports of break-ins in the area. Rooms need a big upgrade. Please check out the google reviews as they are the same.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

Ike

Clean room, friendly staff, great location.

Hotel is close to the airport & many eating options. Located in a quiet area but still close to everything.(downtown was less than 15 minutes away) The rooms were spacious & clean. Some furniture is a little outdated but comfortable. Many other reviews mentioned having hot water issues - this was not a problem for us. Water was hot.
Pool & hot tub were a great plus.

Staff was very friendly & made sure to speak to guests as we would come in & out. Would def recommend this hotel, we will stay again next time we r in Baltimore

Leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Gadia

Excellent place for a goodnight sleep

Business_and_leisure

6/10

Pleasant

05 Dec 2025

Melita

The first room we checked into had a broken toilet. Second room was fine hotel has visible wear and tear. Staff super friendly and helpful.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Richard

Business Trip on yearly basis, this is one of my preferred hotels based on price and value.

Business

8/10

Excellent

30 Nov 2025

Yolanda

Friendly Staff, clean room especially the bathroom tub, microwave and mini fridge, comfortable beds and sleeper sofa, delicious breakfast (waffles, eggs, oatmeal, bagels, toast, yogurt, cereals, milk, juice, hard boiled eggs, apples, coffee. The only issue was no hot water just warm water but it was good enough to shower with. I will definitely be staying there again in the near future.

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Whitney

Room was good just no hot water

Family_with_children

6/10

Pleasant

30 Nov 2025

Angela

The staff were kind & helpful. The hot tub was anything but hot and the shower did not provide very hot water either. Our bodywash bottle was empty in the shower.

Leisure Family

10/10

Exceptional

28 Nov 2025

Amy

Clean room, friendly staff, good breakfast!

2/10

Poor

28 Nov 2025

Chemire

Staff and checking in was great got to the room the heat does not work we give it time to jump on nothing Calls the front desk person barely u stand what I’m saying and says we have no more rooms smh let skin my 2 year old baby has to sleep in this cold ass room along with my 16 yr old myself and husband not happy at all!!!!

Leisure Family_with_children

6/10

Pleasant

24 Nov 2025

Scott

Didn’t see a breakfast offering only coffee.

10/10

Exceptional

22 Nov 2025

Raul

The room was very clean and organized. The hotel was clean, staff was friendly, breakfast was awesome. Will highly recommend this place.

Leisure Family_with_children

4/10

Poor

18 Nov 2025

AZIZULLAH

Rooms where old dark and in need of updating

Business Partner

6/10

Pleasant

17 Nov 2025

Harry

Overall okay but not great. Hot water issues, sinks did not get warm at all, shower only lukewarm water, barely tolerable. Reported to desk but no notable improvement the second day of my stay. Breakfast food quality and selection was underwhelming.

Business_and_leisure Partner

4/10

Poor

17 Nov 2025

Daniel

Pool was dirty, unattended kids were running around pool area. Lightbulbs were out in area (one blew while sitting in pool area). No Hot water in room. Carpet dirty. TV was broken on stand and was crooked. Coffee pot had old grounds in it and needed to be cleaned before use.
Breakfast was best part of stay.
Will not stay here again

Leisure Family

10/10

Exceptional

15 Nov 2025

Temika

The front desk went above and beyond to help me get checked in with a smile ! I appreciate that. The room was well kept and the hallways smelled amazing!!

Leisure Family_with_children

10/10

Exceptional

13 Nov 2025

Ryan

BEAUTIFUL! CKMOMG BACK AGAIN!

Business_and_leisure Friends

4/10

Poor

13 Nov 2025

Reza

Very low standards.

6/10

Pleasant

12 Nov 2025

Antoinette

The room was in good condition but it wasn't the king room i paid for. So ny 35yr anniversary staycation started going down. So we took the double queen..then really wanted to relax and boom hot tub was being maintenance. I got really sad..one good thing staff did approved late check out i asked for.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Kevin

Had an amazing stay here. Will definitely be back next time we are in town. Front desk was so amazing and our room was clean and perfect size for what we needed.

Leisure Family_with_children

10/10

Exceptional

11 Nov 2025

Danae

Great stay

Leisure Family_with_children

8/10

Excellent

10 Nov 2025

PEGGY ANN

Yes it was delicious!

Friends_and_family Family

6/10

Pleasant

10 Nov 2025

Zipporah

Upon my arrival of checking in, I appreciate the bottle of water and cookies left in the room as a welcome gift. However, I and my friends who traveled for a weekend getaway were unable to enjoy the pool area. The hot tub as advertised was under construction and the pool water looked too dirty to get in. Then come morning to get dress. We didn't have any hot water and our toilet backed up for no reason. So this stay was average breakfast in the morning was the only good outcome.

Friends_and_family Friends

10/10

Exceptional

09 Nov 2025

Steven

It was a great stay.

Business_and_leisure Self

6/10

Pleasant

08 Nov 2025

Charles

The staff was courteous but the beds were not great and their fitness center was closed.

Leisure Family

10/10

Exceptional

08 Nov 2025

Laquanta

The front desk staff were very nice and welcoming. The breakfast was decent, just wish there was more of a variety and bigger area but it was pretty busy at the hotel the weekend we stayed. The lobby was very clean, pool area, elevators and hallways were also very clean. The room was also clean and there were no issues. I would not mind staying again in the future.

Leisure Family

10/10

Exceptional

07 Nov 2025

Basil M

Excellent service

4/10

Poor

06 Nov 2025

teraga

Amenities
I booked here specifically to swim and use the hot tub..even called to check the status the fat before and all was well as I coordinated my birthday relaxation day only to arrive and it was closed for both days.. I wasted my money

4/10

Poor

05 Nov 2025

Karina

No está tan limpio lo escogí por el spa y estuvo cerrado

Friends_and_family Family

4/10

Poor

05 Nov 2025

Heather

old, cold shower

6/10

Pleasant

04 Nov 2025

Janice

Dated

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Angela

Cleanliness could be way better, but staff was accommodating

10/10

Exceptional

01 Nov 2025

Ryan

Very Courteous Frimt Staff Member

Aswell with a the staff! They made our stay welcoming!

Would come back anytime!

Breakfast was great!

Business_and_leisure Partner

10/10

Exceptional

30 Oct 2025

Tammie

Room was great and staff was amazing.

10/10

Exceptional

29 Oct 2025

RICHARD

They were outstanding all ALL STARS

Business_and_leisure Family

2/10

Poor

28 Oct 2025

Jason Timothy

Very dated hotel. Room was so small we couldn't move around with the couchbed out. Bedding for couch bed was missing a top sheet and fitted sheet was stained. There was a domestic incident in the hallway right outside our room around 9pm with 4 women SCREAMING at each other. Feared for our physical safety if we looked outside to see what was going on. Called front desk about it and nobody answered. Room right next to the elevator, elevator was LOUD. Every time it went up and down the walls shook. No housekeeping came even though we stayed two days. This stay was only mildly better than camping, absolutely would NOT stay here again.

Leisure Family

4/10

Poor

27 Oct 2025

Angelia

We had no hot water, it was warm at best, and only at 3am when we had to leave. We reported this and nothing happened. The coffee pot didnt work, the hot tub looked like it was yellow, not clean. The bed was comfortable at least. I will not be staying there again. Given it was a Marriott, I was expecting better.

Leisure Partner

8/10

Excellent

27 Oct 2025

Tamekia

The hotel was great. The only slight were the breakfast options. Not much to choose from. Outside of that, our stay was great! Friendly staff and clean room.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Timothy P

just a great hotel close to BWI

8/10

Excellent

27 Oct 2025

Jessica

The check in process was very easy and we were able to check in early without a fee or hassle. Staff was nice. Hotel very conveniently located to highways, airport and lots of restaurants. Near many attractions.

Leisure Partner

8/10

Excellent

26 Oct 2025

Reginald

I had a short but comfortable stay. Will definitely be staying in the future.

Leisure Self

10/10

Exceptional

25 Oct 2025

Nijui

Rooms are clean,,, service was excellent also

Business_and_leisure Self

10/10

Exceptional

24 Oct 2025

Laura

The property was nice and convenient. The breakfast was great and had a large variety and was delicious. My only complaints were very noisy guests that made it hard to sleep. Plus I wanted to use the indoor pool but couldn't because a very large group of unsupervised extremely loud kids took it over and were running up and down the halls getting everything wet. I think the hotel could do much better on that issue for sure.

Leisure Self

8/10

Excellent

22 Oct 2025

Melody

I liked that my room could accommodate many people.
When I set up the couch bed there wasn't any extra sheets for it, but I just went to the font desk and they game some to me. The staff were very friendly.

Business

8/10

Excellent

22 Oct 2025

Clarence

A# Staff, Food,service

Leisure Partner

8/10

Excellent

20 Oct 2025

Stephen

The room was fine and surprisingly quiet — our family got a good night’s sleep. The pool was a draw, and it was also ok — overly chlorinated and a little dirty at the end of the day, but fine. The staff was wonderful — very helpful with extra bedding and attentive at breakfast. There’s not much around the property, but it was convenient for the airport.

Leisure Family_with_children

8/10

Excellent

20 Oct 2025

Joamel

Staff was accomadating. Rooms need updating, mainly bathrooms. Our tub especially had a hole by the drain. Looked like something smashed it. Can’t help but wonder if there is mold growing wherever the water is going. Breakfast had many options. Staff was friendly.

Leisure Family_with_children

4/10

Poor

20 Oct 2025

Danielle

The room was awkward and just clean enough to exist in. Check in was slow and the girl couldn’t leave her phone down. They charge for parking even as an overnight guest not leaving your vehicle for a flight. The pool is gross, I don’t suggest swimming here- gross white stuff floating anll over the surface and the pumps weren’t on- felt like Stillwater in a liminal space. Probably will not stay here again and we fly from the area often. They also do not have an early breakfast or to go option which I find odd for an airport hotel.

Friends_and_family Friends

2/10

Poor

19 Oct 2025

David

No hot water at bathroom sink, only warm water in shower. Could not shut bathroom door. Water damage on the walls, floor sinking in the bedroom area. No ice machines on floors 2,3, and 4. Maid service only left us one bath towel, one wash cloth, one hand towel. Two people staying in the room. Ceiling over bed looked like it was going collapse. To many people smoking Marijuana on property for a no smoking hotel. Couldn't pay cash for a $4.00 bottle of water. Will never stay there again and will not recommend

Partner

8/10

Excellent

16 Oct 2025

Rosie

the establishment was dated. but otherwise clean from what i could tell and friendly help staff.

Leisure Family_with_children

8/10

Excellent

16 Oct 2025

jennifer

It was safe friendly staff but breakfast egg was very cold and not a variety to choose from

Business_and_leisure Partner

6/10

Pleasant

16 Oct 2025

Gina

The shower tub was in poor condition. The tv in the living area did not work. Breakfast was overcrowded, area too small, waffle maker broken.

Overall it was clean and my family was happy.

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Tim

AC worked fine but a little noisy. Room was decent. Need better pillows. Breakfast needs more options. Food was edible but far from delicious. Some items got cold. Other items were hard. Could use some healthier options as well. Would really like a made-to-order omelot bar!

Leisure Family

6/10

Pleasant

14 Oct 2025

Corey

The room was clean and everything worked as it should. Our main complaint was the pool area. It had some very disgusting parts that looked like that hadn't been cleaned in a long time. The pool itself didn't look or smell very clean either. Our other complaint is the staff didn't seem to care about the actions of other guests. There were a bunch of kids being very unruly and wasting towels and such. No adult in sight and no staff member seemed to care. Didn't look good. The bed wasn't very comfortable. Seemed old and not as comfy as other Marriotts we've stayed at in the past. Overall, Marriott has gone downhill in the last several years. I used to be very impressed by Springhill suites locations and was far from on this visit.

Leisure Family

10/10

Exceptional

12 Oct 2025

Linda

Great place to stay not far from the venue we went to. Good breakfast!

Leisure Friends