Name: SpringHill Suites Baltimore BWI Airport
Address: 899 Elkridge Landing Road, Linthicum Heights, 21090, US

6/10

Pleasant

25 Jul 2026

Lonnie

Buffet style breakfast was good. Not bad for one night. Big TVs which was nice. Many places to eat within walking distance. Overall a good experience. Needs some updates all around the property but for a quick trip definitely worth the price. The areas surrounding the hotel and parking lot have some suspicious characters. Keep doors locked in car.

10/10

Exceptional

23 Jul 2026

stan

Nice place to stay.

4/10

Poor

22 Jul 2026

Kaneneisha

Thanks to the manager for early check in
The room was old, stains everywhere, dirty tub
No towels
No towels in gym or the pool so we were wet with no way to dry. Associate was rude. Not one option besides pineapple and apple for vegan. Pool murky, elevator wet, hotel extremely dated. Go to Hyatt place instead

2/10

Poor

22 Jul 2026

linda

I checked in on a Monday and checked out Friday. The room was never cleaned during the entire stay, linens were never refreshed, coffee was not replenished, couch was very uncomfortable. Repeated calls to front desk were ignored although they assured us things would be corrected. I will never stay here again.

2/10

Poor

22 Jul 2026

Janis

Freezing cold pool. Very small pool. Room was small.

4/10

Poor

21 Jul 2026

Nakiema

Start off with the positive…breakfast, hot tub, Brandon front desk concierge!

Negative…i just wanted to get to the room and shower…there was hair in the tub and I’m not talking a strand of hair. I called down to management and she was very nonchalant and stated that she’d see if housekeeping was available to clean. I went downstairs to show her the video I captured and speak to her about my concerns about the lack of cleanliness, she declined to see me stating she was on a call with another guest. I wanted her to see that I was not exaggerating about the hair. And how it was in the tub, on the tub and around the floor of the tub. In addition the tub was wet. Brandon came back out and asked if it was okay to change my room and at that point I was tired and I agreed. Also both rooms had a “old” smell like the carpet had been damp. I use Marriott all the time and this was truly disappointing.

Self

6/10

Pleasant

19 Jul 2026

Janis

Pool was unusable, very small and freezing cold

2/10

Poor

18 Jul 2026

WILLIAM

Reached out to get a credit or refund a month before my reservation and never heard back. Wasted the money because I couldn't stay.

Partner

10/10

Exceptional

18 Jul 2026

Shellie

.

Family_with_children

10/10

Exceptional

13 Jul 2026

thomas

A

Family

2/10

Poor

13 Jul 2026

Tawanda

Will never stay here again the stuff is rude and disrespectful the beds was dirty but made up the breakfast was nothing but pork products water down orange juice hard bagels the trash in there lobby was just sitting there over flowing and they didn’t even charge it the best part about this hotel was the pool and hot tub just bring your own towel cause they act like they can’t give you any

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Sarah

Quick stay, just there a few hours to sleep. Staff were helpful.

Family_with_children

10/10

Exceptional

12 Jul 2026

Tracey

I checked in on a Friday. My room was clean. My bed was clean. I love how the room was set up. Housekeeper stayed on point bringing stuff that we needed for the room. Breakfast was good. We checked out on a Sunday with no problem. I will definitely be coming back there again.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

TAYWAN

The room was good. The sofas in the room were dirty. And the chairs in the common areas were very dirty. Staff was great. Location was great. Walking distance to a lot of food options

Family_with_children

10/10

Exceptional

12 Jul 2026

Lori

Room was very clean

Family_with_children

10/10

Exceptional

11 Jul 2026

Faith

Everything was very nice

Friends

6/10

Pleasant

10 Jul 2026

Darrin

The only problem I had with the property was that every time went to the front desk to ask a question the computer system was down. And at checkout I was not able to verify the charges to the room because the computer was still down.

Family

8/10

Excellent

08 Jul 2026

William

Overall, a nice stay for last minute. Might look around if in the area again, but they did have a decent pool/hot tub. Some of the rooms could use some maintenance on the fixtures. Breakfast was solid, and nice to have in the morning with kids. Overall happy.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Kimberly

The thing that is most important to me at a hotel is safety and cleanliness. The room was very clean, the hallways and the elevator could use a good scrubbing and polish. The breakfast was just your normal fare. The swimming pool area was clean. It was a comfortable stay and suited our needs.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Shanita

Clean room, decent breakfast, not close to things we can walk to. Staff okay. Lots of guests hanging outside the property when we got in around 230 am. It was decent for the price.

Family

2/10

Poor

03 Jul 2026

Tiffany

Absolute Nightmare – Changed Rooms 3 Times and Had to Clean My Own RoomI had the worst hotel experience of my life at this property. Because I arrived very late and was charged in advance, I was completely trapped and unable to cancel my booking, which forced me to endure an absolutely unacceptable stay.I was moved to three different rooms, and each one was worse than the last:Room 1: Had visible mold.Room 2: Was infested with small bugs.Room 3 (and the final rooms): The conditions were completely subpar. The carpet was filthy, the wallpaper was peeling and bulging off the walls, and the refrigerator emitted a foul seafood odor. The bed was rock hard, and the bathtub drain was backed up, leaving standing water during showers.Management clearly has zero housekeeping standards. Out of sheer desperation, I had to drive to Walmart late at night to buy my own cleaning supplies just to make the final room usable for my stay. Do not stay here under any circumstances.

Family

4/10

Poor

02 Jul 2026

Shawn

Coffee maker in room didn't work, missing curtain, Hot tub didn't work, pool was dirty, bedside table was sticky, elevators had dirty floors and mechanically needed attention.

Business

10/10

Exceptional

02 Jul 2026

jose

Great property for an overnight trip, breakfast was good.

Family_with_children

4/10

Poor

29 Jun 2026

Hoang Oanh

We booked for 3 nights. The first room we stayed in had a terrible cigarette smell and the bathroom door was jammed. There spider webs on the ceiling. We requested the move room the second night. The 2nd room was a tad bit better, however the linen had stains on it.

On the positive side, the staffs here were really friendly. My aunt lost her passport and ID. The first staff I spoke with on the phone went and look in the lost and found right away after knowing that our flight is in an hour. Then my sister went onto the property and the second staff took her to the room they previously stayed at to check.

Family

10/10

Exceptional

28 Jun 2026

Angel

Very. Nice

4/10

Poor

28 Jun 2026

Hardeep

Breakfast was everyday finished with still 30 mins to go.
Staff especially breakfast manager spoke only Spanish and no English - only thing she spoke in English was “no more”
Hot tub and pool area was beyond stinky to use
Rooms were clean but very old

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Tiffany

The hotel is very clean and the staff is friendly and helpful. The hallways and elevator are very hot. During my 4 night stay the pool was not open the first night, the internet was down 1 night, 1 elevator was always out of order, and 1 night the second elevator broke. There is no outdoor seating besides a 1 person bench.

Business

10/10

Exceptional

16 Jun 2026

Sandra

We really enjoyed our stay at this hotel, the rooms were super beautiful and clean, and the entire property was clean. A very, very nice Breakfast. The only disappointment was that the pool and hot tub area were closed, but they were repainting it and it reopened a few days after we left. So they are keeping up the property and that is important. The staff was delightful, totally recommend this place to stay.

Partner

2/10

Poor

15 Jun 2026

Lakya

I am writing to formally express my disappointment regarding my recent stay at SpringHill Suites by Marriott.

On Friday, June 12, 2026, at approximately 9:00 p.m., my family and I checked into your hotel. Upon arrival, the front desk staff greeted us pleasantly; however, we were never informed that the elevator was out of service and completely inoperable. As a parent traveling with two small children, access to an elevator is not simply a convenience—it is a necessity.

After checking in, we were assigned a room on the fourth floor. Had I been informed about the elevator outage prior to being charged and assigned a room, I would have had the opportunity to make an informed decision regarding whether to stay at the property. Instead, my payment was processed without any disclosure of this significant inconvenience.

To make matters worse, the room itself was not in acceptable condition. The bathtub was dirty, the carpet had an unpleasant odor, and the overall cleanliness of the room did not meet the standards I would expect from a Marriott property.

The combination of an inaccessible room location, the inoperable elevator, and the poor condition of the room created an extremely frustrating and stressful experience for my family. As a result, I was forced to cut my trip short and return home to Massachusetts with my two young children. This unexpected disruption caused both financial hardship and significant inconvenience.

Family_with_children

4/10

Poor

07 Jun 2026

Karen Louise

The housekeeping itself was very good. However, the carpeting and upholstered furniture everywhere from the lobby to our room is in desperate need of cleaning. I wouldn’t stay in this hotel again for this reason.

Partner

6/10

Pleasant

03 Jun 2026

Gabrielle

Overall the hotel was well maintained and I had a good stay however the pool was closed for renovations and was not shared until I was checking into the hotel.

Friends_and_family Family

10/10

Exceptional

31 May 2026

David L

It was nice having breakfast there every morning. Staff is all very friendly. Room was cleaned every other day( which is what we asked for).

Family_with_children

8/10

Excellent

29 May 2026

Cheryl

Our room was clean and quiet. The staff were helpful and friendly and breakfast was delicious. My family really enjoyed the hot tub too.

Family_with_children

8/10

Excellent

27 May 2026

Ronnie Ray Smith Jr

Room was clean. Staff was helpful. The hotel in general needs an update.

Partner

8/10

Excellent

26 May 2026

Charles M. McClurg

Front desk staff was extremely helpful. Room was clean but little dated.

Family_with_children

10/10

Exceptional

26 May 2026

Ruhul Amin

Clean Room, Friendly Staff

Partner

8/10

Excellent

24 May 2026

Stephen

Adjusting the room temperature was difficult, and I would appreciate having a water bottle for more than just each person. The sofa bed was very uncomfortable to sit on.

Friends_and_family Family

4/10

Poor

19 May 2026

Kylie

Pool closed without notice for scheduled maintenence. Had to track down toilet papet took 45 minutes. Very small breakfast area. AC did not maintain temperatures. Crazy hot, then crazy cold. Overall, very disappointing stay.

Family_with_children

10/10

Exceptional

18 May 2026

Jeremy

Nice hotel. Good location. Good parking. Good room. And good breakfast. I'd recommend.

Family_with_children

10/10

Exceptional

17 May 2026

Oswald

Excellant Breakfast .

10/10

Exceptional

15 May 2026

Colette

Staff was awesome, clean rooms and the breakfast was great.

Partner

6/10

Pleasant

13 May 2026

Kymberlee

Hotel and rooms smelled like a wet dog. Rooms weren’t the cleanest. Underneath the pulled out coach there was trash and you could tell it hasn’t been cleaned in awhile. Only booked here for the pool for our kids. However it was only open 6-10 instead of 10/10. I specifically asked the week of when booked. Let down overall.

Family_with_children

10/10

Exceptional

13 May 2026

Katelyn

In town for a wedding and had a great stay.

Friends_and_family Friends

10/10

Exceptional

12 May 2026

Tomoko

Staff was helpful. Room was clean. We enjoyed stay at Merriatt Hotel.

Family

2/10

Poor

12 May 2026

Addie

The room was small the pictures that they have are not the same on the website there were people running up and down the hall it was ridiculous the hot tub is not a hot tub the dirt ring around it it needs to be renovated and the swimming pool only probably 10 people can fit in there never again will I

Family_with_children

2/10

Poor

12 May 2026

Sharae

My experience with Springhill wasn't great. My family and I waited about 1 1/2- 2 hours for a shuttle that never came. I booked a room at another hotel the Westin . The front staff were nice. Ther were no amenities at the hotel?

10/10

Exceptional

12 May 2026

David

Excellent

Friends

6/10

Pleasant

11 May 2026

Krystal

I booked a specific room and didn't get it. The first room it was conjoined. The neighbors music was very very loud. I perfectly understand we were staying in a hotel there will be noises.
Talked to the staff down stairs to tell him I didn't get what I booked. He tells me they don't have any of those rooms available and to try back the next day. I didn't want to move again for the third time so we sucked it up. Two days into our trip the toilet seat broke. They did in fact fix it right away,
House keeping was very nice. Didn't know much English but we made it work.
The air conditioner was not working properly as well. So the room became stuffy. The pillows were not all the same size some I believe were older

Partner

8/10

Excellent

10 May 2026

Kenniah

I stay here often. This stay was much different . Amenities were not working. Pool was only open 6pm-10pm.
Morning staff was always so nice!

Self

2/10

Poor

09 May 2026

Summer

No one at checkin, tons of alarms going off until 2 am, no breakfast offered, terrible service

Self

8/10

Excellent

09 May 2026

Dale

Nice rooms, clean. Checked out before breakfast.

Partner

8/10

Excellent

08 May 2026

marquita

Loved my stay here

10/10

Exceptional

06 May 2026

Darion

Clean hotel good food
Good prices

8/10

Excellent

05 May 2026

Kelly

I stayed 2 nights. We were gone all day on day 2. Got back to our room and disappointed to see no housekeeping was done. No new towels. I went to the desk and got my own. For close to $200 a night, does anyone think that is acceptable? Otherwise, good stay.

Family

4/10

Poor

04 May 2026

Brian

Wrong location

Self

10/10

Exceptional

03 May 2026

Regina

The host Brandon was really adherent to our needs and concerns, very helpful and polite and always kept a smile on his face. We really enjoyed the atmosphere and the property is very convenient to shops and restaurants and the pool hours were very accommodating. We had a great time.

Friends

10/10

Exceptional

29 Apr 2026

Bryan

Front desk gentlemen was awesome and super helpful hot tub is great

Self

10/10

Exceptional

26 Apr 2026

Cheryl

Staff was friendly and efficient,Room was clean, breakfast was delicious. Really enjoyed the convenience of the hot tub at the end of my day.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Porsch

Highly recommended. Great stay

Friends

10/10

Exceptional

16 Apr 2026

Linda

Breakfast was really good. Pool water needed some improvement.

Family_with_children

10/10

Exceptional

14 Apr 2026

Stacey Wade

Great accommodations and fantastic staff!!!

Family

4/10

Poor

14 Apr 2026

Deseree

Front desk made a mistake at check-in, double charging me for my stay. When I brought it to their attention they “fixed” it by putting the charge on hold until check out with the deposit. They were rude and raised their voice at me when I attempted to get something in writing stating that the money would be refunded to me. The room had ants and the bathtub was broken.

8/10

Excellent

13 Apr 2026

Clare

This hotel was clean and met our expectations. The staff was friendly. The coffee was good. The breakfast was not great but standard for a free continental breakfast.

4/10

Poor

13 Apr 2026

Samantha

Hotel pool & Hot tub were a nasty dirty mess. Extremely cloddy and at one point I as many as 18 kids between at one point. Also beachful booking the rooms here. I booked a suite for 10 days and the pictures online were NOT the room I was given. In fact the room wasn't in great condition. There wasn't a pull out coach like the description said the soaps were not filled up. No extra TP also they didn't come by my room AT ALL to clean it, give towels am. My room key kept not working. Then the Wifi and cable kept going out. The front desk lied to me about it when I asked about he cable. I couldn't even watch TV on my lab top. I guess after enough people complained about it they had the cable company come in and it STILL wasn't working right. After 5 days in the messed up room, They eventually changed my room to the room I was supported to have but still no one came to clean it or refreshen it up after I asked 2x in the new room! Needless to say I WILL NOT be staying here again!

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Erica

The pool and hot tub were both great. The room was very clean and the bed was soft. I did not eat breakfast but the free bottle water and cookies in my room were a nice touch.

Self

10/10

Exceptional

12 Apr 2026

VICKIE

Nice clean comfortable hotel. Have stayed here several times.

Family

10/10

Exceptional

12 Apr 2026

Monica and Erik

The room was clean. Great staff. The water takes a while to heat up but the property is well kept together. It’s a quieter place to rest.😇

8/10

Excellent

11 Apr 2026

Jasmine

The room was fine. The staff were professional the breakfast did not have a lot of variety

Friends

10/10

Exceptional

08 Apr 2026

Jean-Marie

Nice stay.

Family

10/10

Exceptional

06 Apr 2026

David

Great staff and easy check-in. They were able to accommodate an early check-in which is rare. Room was clean and spacious. Breakfast was decent. Dinner room was welcoming. Definitely recommended.

Self

10/10

Exceptional

06 Apr 2026

Jennifer

Good breakfast. Needs extra staff for breakfast

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Jakub

Clean

6/10

Pleasant

05 Apr 2026

Justin

The breakfast was not the best, the supply did not last long. Staff had terrible upkeep on replacing it. Beds & hotel room were cozy.

Family_with_children

2/10

Poor

05 Apr 2026

Amanda

There is a no party sign on the front desk which tells me they have issues with this. During my stay there was a birthday party happening in the pool area where a very large family of 25-30 people were allowed to run wild and make other guests feel uncomfortable. We asked that they refrain from throwing a football that kept hitting us and they all surrounded the space we were in to intimidate us and berate us verbally. We reported it to the front desk and nothing was done. Worst stay I had ever had at, they need to follow their policies and make it safe and accommodating for all guest.

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Sunieta

Room needed updating but was fair for the price. Pool was very good and was spot on. Breakfast was ok. Nothing spectacular but works well to get your belly full. Hot tub was good. Staff was friendly and helpful. If the room was better quality I would have happy. Bathroom door was broker, walls cracked.

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

katie

Breakfast food was great. Hot tub didn’t even have the heater on hot tub was cold.. bed was a -0. Hardest bed I’ve had. The shower was out of date. The worst part was the tv was in the center of the room n if u moved it to face the. Bed it would short out .

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

james

N/a

Self

6/10

Pleasant

27 Mar 2026

Ramona

The suites are small compared to others o ve stayed in. The bedrooms should be seperated. I probably wont sta6 again.

10/10

Exceptional

26 Mar 2026

Korym

Great breakfast. Very comfortable beds and pillows.

Family_with_children

4/10

Poor

15 Mar 2026

Allison

No, the staff switched rooms on us at the desk and the room had 2 towels instead of the usual 4, the body wash bottle in the shower was empty.. then they wouldn't help out with children playing in the hot tub.. no age limit, time limit and it is not a pool.. the little store had 50% more items on there inventory list than what was actually there

8/10

Excellent

15 Mar 2026

Stuart

The only problem I had was upon entering property the garbage cans in the front were filled to capacity and never taken care of ..Came out the next morning and garbage was still filled to capacity…Just wasn’t a pleasant look upon arrival…Other than that room was ok …Staff was great….

Self

2/10

Poor

14 Mar 2026

Montina

Breakfast was terrible with little options. My room choice and floor option wasn’t available so we had to settle for a ran down room with two beds . Our air conditioning didn’t work and it was very noisy

Partner

4/10

Poor

10 Mar 2026

Joan

Our first problem was the toliet was plugged. Reported it and was told someone would come and fix it and never came to the room. Reported it a second time and was given a plunger and used that the rest of our stay.
Second issue was no cord on the telephone so we reported that to the front desk and a cord was installed.
Third issue was no towels in the pool area. Went to front desk and asked for towels and was told there was no clean towels.
Very disappointed with the issues we had during our stay.

Family

6/10

Pleasant

08 Mar 2026

Tyrea

I arrived around 5 PM for check-in. Everything went well. The front desk staff was very kind after checking into my room. Everything was neat and clean. I changed into my swimsuit arrived at the pool. It was tons of kids under 10 in the hot tub. It was clearly over capacity, which was listed for 29 people total. It was easily 50 kids in a pool in the pool/hot tub. After speaking with the staff about the pool situation I was informed that it’s like that every Saturday had I known that I would’ve chose other options as I am a 49 year old woman who actually went there to relax in the hot tub.

Self

10/10

Exceptional

04 Mar 2026

Anna

Great breakfast

8/10

Excellent

03 Mar 2026

Karima

It was fresh but cold

Family

8/10

Excellent

02 Mar 2026

Brian

The pool was closed, booo

10/10

Exceptional

01 Mar 2026

Walter

Great experience. I had to change my reservation and had no problems.

Self

6/10

Pleasant

01 Mar 2026

Samantha

Unfortunately this hotel has seen a lot of wear and tear and hasn’t been maintained well. The bedding seemed clean enough, despite a few small stains. Everything is just really worn down. The electrical outlet inches from the back of the mattress without a cover plate was very concerning. The staff were ok. When I checked in the girl at the front counter was on a FaceTime call with someone and didn’t hang up the phone while she checked me in. This felt very uncomfortable, as I didn’t know who was listening in. Checking out was easy, and there was another staff member at the front desk who was friendly. Overall I would recommend somewhere else to stay.

Self

10/10

Exceptional

25 Feb 2026

Samuel

All of the above.

Partner

6/10

Pleasant

22 Feb 2026

Gary

Pool and hot tub closed with no advance notice.

Family_with_children

2/10

Poor

22 Feb 2026

Michael

The room I was originally booked in. The shower did not work, no water pressure. Was moved to another room. The toilet ran constantly. Also the pool and hot tub were not available. I chose this hotel because of the pool and hot tub for a weekend getaway. Needless to say I will never stay at another SpringHill suite agaain. This is the third time/location I stayed at and I had a bad stay. Three strikes and they are out . I strongly suggest that you take pass this hotel chain. They are many chains that charge less and have much better standards and service. Not to mention you are staying at the hotel and then they charge you a parking fee to park on the hotel property.

Partner

2/10

Poor

22 Feb 2026

Anthony

The staff support was definitely lacking. Overall horrible experience.

2/10

Poor

22 Feb 2026

LINCOLN

I had a medical emergency and Expedia and SpringHill Suites do not want to refund that part of my stay. I won’t ever book with either of them again. Horrible service and horrible place to stay. Worst experience by both Organizations

4/10

Poor

19 Feb 2026

Lindsey

The room an overall hotel was out of date and dirty (peeling paint, etc), with a centipede on the bathroom floor. The pool was also being worked on so we couldn’t use that during our stay. The staff was perfectly friendly etc., the hotel itself just left a ton to be desired.

Partner

8/10

Excellent

18 Feb 2026

John

Clean room. Attentive staff.

Self

2/10

Poor

17 Feb 2026

Nicole

This hotel is seriously outdated and dingy. The only reason I booked it was for the pool and hot tub and when I got there, they said that both were closed for maintenance even though that was not advertised anywhere to the public. The room was clean, but there wasn’t much light in the bathroom and it was very dim and the shower curtain didn’t even reach long enough to keep the water in the tub. The closet door was missing. The phone was missing. There was no body wash in the shower. Very disappointed in this being the Marriott brand. Will not stay here again.

Family_with_children

2/10

Poor

17 Feb 2026

Jayla

Hotel was far removed from the Marriott standard. Property is in desperate need of a face lift. Bathroom reeked of cigarette smoke, beds were brick hard, & overall cleanliness was lacking. Top bed sheet had an unknown stain on it. Overall, was not pleased with my visit.

Family_with_children

4/10

Poor

16 Feb 2026

Leanne

The whole hotel has seen better days very warn carpets stained and riped elevators the buttons did not light up for the elevators walls coved in filth and marks. Given a handicap room we did not book handicap but was spacious but again warn phone did not work had to go ask it be looked at someone came but we left for food came back and well still not fixed and no one said anything even up until check out not room service came for new towels or toilet paper luckily we only stayed 2 nights but jeez and we had to go ask for them since phone did not work free breakfast was ok standard free hotel breakfast not great but not bad either pool was nice to have and hot tube also but very very warn down a lot of mold showing on the ceilings and peeling paint and cracks everywhere. Would I stay again never.

Friends_and_family Family

4/10

Poor

16 Feb 2026

Chanel

My family and I chose this hotel mainly for the pool and hot tub. The pool and hot tub was closed for majority of our 3-days, 2-nights stay. Housekeeping and maintenance had no sense of urgency handling things. We called for extra towels and never received them. I had to email the supervisor about the pool/hot tub, and the pool happened to reopen for a few hours, but the hot tub was still closed. I was very disappointed to choose and pay for a hotel for the purpose of an indoor pool and hot tub and not be able to utilize these things throughout my stay. I will also email corporate Marriott to share my experience.

Leisure Family_with_children