Springhill Suites Arundel Mills Bwi Airport

10/10

Exceptional

21 Jun 2026

Greg

My family's stay at Spring Hill by Marriott/Arundel Mills included a total of six (6) rooms for a family funeral/memorial event. My whole family is grateful we chose this property. The hotel is in exemplary condition; the rooms we booked were better than described and the staff -ESPECIALLY- the front desk staff was wonderful. Thank you Spring Hill by Marriott/Arundel Mills for providing a terrific stay experience during a time when we really needed it.

Family

8/10

Excellent

21 Jun 2026

Jasmine

I was just ok

Family_with_children

6/10

Pleasant

21 Jun 2026

Nicole

So I've stayed with this facility since last year. However, this year, the facility is and the facility was bought out by new owners.
I stayed in a Whirlpool room.
The room TV was defective and black-and-blue couldn't see it. They couldn't switch it out. Because all the rooms were full. They did comp the room for me, but still.
The stay comes with a continental breakfast. It is okay, nothing gourmet. The average bagels toast cereal.Oatmeal, they do have eggs and sausage, but that is cold, Most of the time and there is no microwave downstairs, too warm it up.
The staff is friendly.
The hotel is clean. Overall, I give it a 7/10

Partner

8/10

Excellent

16 Jun 2026

Arlene

Easy access to the hotel and lots of free parking. Standard hotel breakfast fare and glad it is available. Coffee is weak. Love the new easy thermostat in the room I had so it was comfortable temperature for me. Vanity area could be a little brighter. Hard to see to put on makeup. I stay here every time I come to the area and will return. Best price in the area.

Self

10/10

Exceptional

14 Jun 2026

Kevin

Great breakfast buffet.
Very helpful staff

Partner

10/10

Exceptional

13 Jun 2026

orquidea

Definitely will stay there again, great value for the money.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

LATONIA

Clean rooms, friendly staff, free continental breakfast

Family

10/10

Exceptional

10 Jun 2026

Vernal

Free parking which is a plus. Staff was pleasant and friendly. Fast chech-in. Rooms were very clean. Breakfast was excellent with a good variety of options to choose. Area felt very safe. Restaurants and retail stores wiithin minutes of location. I will stay here again definitely. Thanks for the hospitality.

Self

8/10

Excellent

10 Jun 2026

Lovella

It was a good stay. We enjoyed the hot tub and exercise room. The rooms were good and clean. And parking very easy. We were close to the mall and I like that. The breakfast was ok. The waffle machine was not there even though they show it online. They said it was broken. They should had more then one because I know it can happen. That’s why we pick this hotel because my daughter loves waffles. And they would run out of stuff and say there was no more. And we came way before breakfast was over. Other then that it was good.

Family_with_children

10/10

Exceptional

09 Jun 2026

Allyson

Very clean and well maintained hotel. Staff was very friendly and check in/check out were very simple.

Self

10/10

Exceptional

08 Jun 2026

Ava

Nice Big Rooms. TV doesn’t get a lot of channels do thanks to a Ipad

Family

4/10

Poor

07 Jun 2026

Rodney

Good

10/10

Exceptional

07 Jun 2026

Jeffrey

The property was centrally located with easy access. The breakfast had many choices available, and quite a few hot choices, which was nice. Quiet area. Easy access to the nearby mall, airport and Army base. The room was large and clean.
The bed itself was a little stiff for me, but sometimes that is a personal preference on how you like to sleep. Staff was accommodating and friendly and made a point of greeting every traveler going in and out of the main door. Would definitely stay again.

Partner

10/10

Exceptional

30 May 2026

Sandy

Room was as advertised.
Very friendly staff.

Family

2/10

Poor

27 May 2026

Bertha

Front Desk staff at check in was rude
Parking is safe
Breakfast could be better

Family

8/10

Excellent

26 May 2026

Jennifer

Extended weekend stay. Enjoyed the breakfast each morning, good options although the food area itself was cramped with frequent backups, especially waiting for the waffle maker, not the best set up. The kitchen staff did a great job keeping up with the heavy flow, restocking and keeping the area clean. The pool reopened after being closed. We used it when it was empty, but more than a couple people in there made for a very loud environment. Parking was easy. Only utilized housekeeping for towel replacement during our stay.

Family_with_children

8/10

Excellent

25 May 2026

Lisa

There was only ONE bright spot in this stay. And his name was CARL. He was super friendly and tried to help make things right with our booking. If the rest of the staff was like him, I would be giving this a glowing review. Alas, Carl was the only thing about this stay that was satisfactory and I say this having stayed here before and as a Bonvoy/Marriot member.
Carl deserves to be recognized for his customer service skills.

The pool wasn’t available at NOON even though it was supposed to be open and ready at 10. The whole pool area was not well maintained and not safe. The check-in staff (2 people) one was UESLESS and couldn’t speak clear English and would NOT speak up even when both my husband and I explained my hearing loss. The other a tall attractive man who said he was new was very welcoming and tried to be helpful.
We had booked a roll in shower because of my problems with my hip and given a step in tub. Since it was a short stay, I dealt with it, but if I had had to stay longer this would have been a major problem.
The check out staff this morning was not polite or positive at all.

Partner

10/10

Exceptional

24 May 2026

Honeylet

I recommend to stay here… everything excellent .

Family

4/10

Poor

22 May 2026

Corey

There for four nights. Pool and hot tub didn’t work. Our room never got cleaned. Asked them specifically to clean our room on our last full day. They said they would and then did not. We finally just sat our overflowing trash cans outside the door and gave up. Told them at the front desk the trash cans were outside our door. Four hours later and a chat with Hotels.com and they got emptied.

6/10

Pleasant

19 May 2026

Trevelee

Their beds are not comfortable at all. They need to be replaced or something because all you’re sleeping on is spring on a mattress that’s sunken down. Trash was not taken out on a daily.
Two beds in the room and the same issue. Bring clothing that hardly needs ironing if any at all. The one in the room didn’t work. Asked for another and it was the same thing.
Breakfast is eeh… especially for someone who may be vegetarian/vegan.

Self

10/10

Exceptional

18 May 2026

Patrick

Very nice hotel. Kind staff. Great breakfast. Pool was down for our stay, which was kind of a bummer.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Fernando

This was a great mother's day gift for my Mom we will be back as soon

Friends_and_family Family

10/10

Exceptional

12 May 2026

Margaret

Room was spacious and had safe chair for shower

Partner

8/10

Excellent

11 May 2026

Vanessa

Everything was good

10/10

Exceptional

08 May 2026

Carl

it was better than expected.

Partner

10/10

Exceptional

05 May 2026

Pamela Abigail

I really liked this hotel very quiet to the point you can’t hear anything

Family_with_children

10/10

Exceptional

03 May 2026

Troy

Free parking

Family_with_children

10/10

Exceptional

30 Apr 2026

Angela

It was a very nice hotel me and my family loved it especially the indoor pool staff was very nice and helpful will definitely stay again

Family_with_children

10/10

Exceptional

21 Apr 2026

Melissa

Excellent stay in excellent experience! The rooms were magnificent, and the breakfast was delicious! Overall, remarkable experience and such a great value. 10/10 would definitely recommend.

10/10

Exceptional

20 Apr 2026

Sonia

No complaints it was great we enjoyed our stay.

Family_with_children

2/10

Poor

20 Apr 2026

Cheri

I reserved a double queen, I was given a king, there was mold and has an odor .

Family_with_children

10/10

Exceptional

19 Apr 2026

Andria

The room was clean, the staff was pleasant and helpful.

8/10

Excellent

18 Apr 2026

Ava

The room was nice but the matress was well past it's prime. The room was clean but there was a picture with mold growing through the frame. The female staff was amazing but the male staff member seemed bothered when we asked for an extra pillow.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

michael

Great parking and safe, overall everything was good

Partner

6/10

Pleasant

11 Apr 2026

Emily

It was just okay. All the staff were friendly, but the room smelled like feet, the sofa bed had flower petals in the creases like it hadn’t been cleaned. The breakfast was decent.

Family_with_children

8/10

Excellent

10 Apr 2026

Joseph

Good parking space.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Ayana

Everything was perfect

Family_with_children

10/10

Exceptional

07 Apr 2026

Derrick

Clean rooms

Partner

6/10

Pleasant

06 Apr 2026

Amber

Clean room breakfast was great property was very nice and walking distance to the mall

Partner

10/10

Exceptional

05 Apr 2026

Amanda

Staff was friendly and breakfast was fresh

8/10

Excellent

04 Apr 2026

Omar

Comfort room

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Leticia

Clean rooms, staff was nice with an ok. breakfast

Family_with_children

4/10

Poor

30 Mar 2026

Robert

Noisy location, not peaceful at all. There’s an extremely high amount of traffic around the hotel all night. Couldn’t tell the airport was close by because all the noise from the cars and trucks drowned out the airplane noise. Hotel is getting dated and needs a refresh. Pealing wallpaper and light switches that don’t work the main lighting are two examples. The mattress was uncomfortable, felt like one from a discount clearance store. I’ll never stay here again. I’m n a positive note, the staff was great in all areas.

Self

8/10

Excellent

29 Mar 2026

champagne

Breakfast wasnt a wide variety on The hot bar but everything was delicious. Room was clean and hallways. Staff was friendly

10/10

Exceptional

28 Mar 2026

Lana

We were only there for a quick overnight stay. The room, and especially the bathroom, was very clean.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Abraham

Nice location from BWI, only concern was no room make over after we alerted the front desk to do one.

Family_with_children

6/10

Pleasant

20 Mar 2026

Christen

Convenient and close to everything

Family_with_children

10/10

Exceptional

20 Mar 2026

Elisabeth

Amazing hotel! The stag was friendly and helpful, the breakfast was amazing. Our room was perfect for my family. The 24 hour gym was great and the pool/hottub was perfect too. My kids and husband loved that there were apples and mints at the front desk and a coffee station. I will definitely be visiting this location again!

Family_with_children

10/10

Exceptional

18 Mar 2026

OLUFEMI A

Excellent

Self

10/10

Exceptional

17 Mar 2026

Stacy

The room was exceptionally clean but one thing I noticed more than anything was the friendliness of the staff. Always saying hello and welcome back and also asking if we need anything. I have always loved the Marriott hotels but this solidified why!

6/10

Pleasant

15 Mar 2026

Natasha

This is an older Marriott and the rooms and linen shows it. The bathroom wall paint was peeling, the linen looked dingy, and the sheets on the bed need to be replaced. The staff were welcoming and friendly.

Partner

10/10

Exceptional

13 Mar 2026

Michelle

Very nice and clean place to stay and the staff was nice and friendly, close to the Mall and Casino

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

OLUFEMI A

Excellent

Self

10/10

Exceptional

11 Mar 2026

Adrian

Front Desk and Housekeeping are Great

Family_with_children

10/10

Exceptional

23 Feb 2026

Octavio

Clean rooms and professional staff. Thank you for the hard work!!!

Self

4/10

Poor

23 Feb 2026

Elizabeth

I felt completely segregated and the room did not have a proper shower. I also felt slightly discriminated against. This reason is being I am blind with a disability and was traveling with a service dog. I was informed at check-in due to the fact that I had a service dog, I had to take a room on the first floor all the way in the back due to the fact that other guests did not want to see pets. Even though, I informed the front desk person when checking in that my dog was a service dog, and I also informed of the service that it provided. Due to the fact that I am blind I informed the person that it was a GUIDE Dog. However, I was still placed all the way in the back in a room with no shower lip. It was a complete flood every time I used the shower. On top of that. 15 to 20 minutes for the water to warm up into hot water. I was informed that that was the only room available to me due to the fact that I paid through a third-party. It will not be staying ever at this hotel again.

6/10

Pleasant

17 Feb 2026

Thomas

Staff was courteous. The smell of marijuana was nauseous throughout the entire hotel.

Partner

2/10

Poor

16 Feb 2026

Genesis

Couldnt rest because the other guests were slamming doors and stomping around at all hours. There was not hot water, bathed only once. Staff were very friendly but the noise and the hot water made it a horrible experience.

Leisure Family_with_children

8/10

Excellent

16 Feb 2026

Arnaud

The breakfast could offer fruit options.

Leisure

10/10

Exceptional

14 Feb 2026

Varkey Kurian

Staff was very kind and helpful

6/10

Pleasant

08 Feb 2026

Anthony

Room was average. It looked clean but the furniture was dated.

Elevators and Hallways smelled like weed/ cigarettes.

Breakfast was average. It did have hot eggs, waffle maker, cereal options etc… but it was all pretty standard.

All around average hotel with not too much bad to talk about but also not much to celebrate.

Self

10/10

Exceptional

07 Feb 2026

Stephanie

The room was spotless. The staff were incredibly friendly and helpful. I would definitely recommend staying here.

4/10

Poor

05 Feb 2026

Michael

Heater worked sporadically.Ran out of hot water in the shower twice.whirepool would not turn on.

Leisure Partner

2/10

Poor

01 Feb 2026

Chanese

Room was cold Water was cold Jacuzzi didn’t work

Leisure Friends

10/10

Exceptional

22 Jan 2026

Devra

Clean and spacious. Very good quality for the price.

10/10

Exceptional

13 Jan 2026

Lauri

Friendly and helpful staff
Clean room
Great selection for breakfast
Easy parking

10/10

Exceptional

10 Jan 2026

Casey

Nice place. Good location.

10/10

Exceptional

06 Jan 2026

samuel

Great hotel

10/10

Exceptional

04 Jan 2026

Dina

Friendly professional staff. Great location for exploring the Baltimore and Washington areas. Located walking distance to Arundel Mills Outlet, Casino Live and a huge selection of eateries.

Leisure Family

2/10

Poor

04 Jan 2026

Katesha

No hot water for showers or baths, hot tub was colder than the pool, and gym equipment was dirty and outdated.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Shawn

The room was clean and the staff was courteous.

Friends_and_family Family

4/10

Poor

02 Jan 2026

Amani

Staff is not polite!

10/10

Exceptional

01 Jan 2026

Kim

Staff was great

10/10

Exceptional

01 Jan 2026

Beth

The room was very cltean upon arrival.

Leisure Partner

6/10

Pleasant

01 Jan 2026

Rosalyn

The carpet was stained under the sink and the mattress was so uncomfortable. I could feel every slat or rib in the bed. Mattresses need an upgrade.

Leisure Family

10/10

Exceptional

01 Jan 2026

Haritio

Check in was horrible I had to go to the front desk three times because my key didn’t work
A young heavy set lady had a attitude problem

Than a older lady helped me and my night was great

Partner

10/10

Exceptional

30 Dec 2025

Richard

The room was clean and very comfortable, pleasant

10/10

Exceptional

29 Dec 2025

Monica

Friendly staff, clean rooms, a lot to do around mall and casino. They have a pool inside and great if you have kiddos.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Brae

Service was good. Have to ask for towels for the pool. Breakfast was good, not just donuts, bagel and juice. Eggs sausage, bacon waffles, oatmeal yogurt, and more.

10/10

Exceptional

28 Dec 2025

Victoria

The front desk was very courtepus and friendly.

Leisure

10/10

Exceptional

26 Dec 2025

Mariela

We stayed one night on Christmas, very nice staff, good location, clean room, spacious. I went down for breakfast late and they have a good variety of things. Anne Arundel Mills Mall is right across the street.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Dorothy

Very good service, great breakfast. Comfortable beds and friendly staff. I definitely recommend it, would stay again.

6/10

Pleasant

12 Dec 2025

Marc

It was okay

10/10

Exceptional

11 Dec 2025

Patrick

yes

10/10

Exceptional

07 Dec 2025

Melissa

We had a great experience at the hotel

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Melissa

Very clean

2/10

Poor

04 Dec 2025

Cynthia

Room was def neglected and not clean. All of the furnishings need an update.
Staff however was friendly and willing to help. We stayed in Springfield Inn in Annapolis last week and no comparison between the two. We would not stay here again

10/10

Exceptional

19 Nov 2025

andrew

yes clean too

Business_and_leisure Family_with_children

10/10

Exceptional

09 Nov 2025

David

The staff is very friendly and accommodating.
I love them from front desk,maintenance,housekeeping,chef,cook,
Francisco and his coworkers very cool and beautiful & chocolate lady front desk i love her. Regard David

10/10

Exceptional

03 Nov 2025

ROBERT

The front desk clerk Jonathon was five star very attentive i was coughing he quickly sprung in to action making sure I was ok and ran to get water for me .....He is awesome a great asset to the Hotel......

Business_and_leisure Family

10/10

Exceptional

02 Nov 2025

Ronald

Yes

Partner

8/10

Excellent

27 Oct 2025

James

Clean, spacious room

Leisure

10/10

Exceptional

26 Oct 2025

Anthony

Nice place to stay

Leisure Partner

10/10

Exceptional

19 Oct 2025

Acquanetta

Need new furniture

Leisure Family

8/10

Excellent

18 Oct 2025

Crystal

Staff was very pleasant and the breakfast was nice!
My family and I also enjoyed the pool!

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Craig

Very nice

Friends_and_family Friends

10/10

Exceptional

12 Oct 2025

Katherine

Very convenient place to stay
Near the airport and quick drive to Annapolis.
Plenty of restaurants and grocery store nearby.

Business_and_leisure Partner

10/10

Exceptional

06 Oct 2025

LaDonna

Enjoyed my stay room and bed was comfortable and clean - breakfast was good a variety of choices. I wish there was a bell or something at the front to alert the clerk when they step away.

Leisure Partner

8/10

Excellent

05 Oct 2025

Deborah

The hotel was clean and staff professional and knowledgeable. Nice breakfast.

Leisure Family

10/10

Exceptional

30 Sep 2025

Marchelle

❤️❤️❤️❤️🙌🙌🙌🙌

Let me say wonderful staff and the room was perfect thank you and the breakfast was on point everybody their ate breakfast one thing was missing oatmeal and grits ❤️❤️❤️❤️

Friends_and_family Family