TownePlace Suites Baltimore BWI Airport

2/10

Poor

26 Mar 2026

Ebony

Hotel was under construction wish I would’ve knew that prior to arriving to the hotel. It was really embarrassing due to the fact that I was there for business and for the bosses birthday as well as the elevators were not properly working so we had to take steps from the third floor. Which was horrible due to medical issues

8/10

Excellent

15 Mar 2026

Aline

We stayed the night before a very early flight. Check in was easy and pleasant, beds were comfortable. For a quick stay before a flight this was a good choice

10/10

Exceptional

15 Mar 2026

Nancy

The rooms were spacious and clean. The breakfast was great and lots to pick from. Overall a great stay!

Family_with_children

10/10

Exceptional

01 Mar 2026

Tricia

Great staff everyone was very helpful and friendly , good breakfast. Nice clean eooms

8/10

Excellent

27 Feb 2026

Richard

Nice room, great price, great breakfast. The only negative was that I contacted them about where to get the shuttle at the airport a week beforehand and they never answered. Also, the hotel seemed to be empty but they put us right next to a noisy elevator. Otherwise the staff was very pleasant.

Partner

2/10

Poor

16 Feb 2026

Marie

Thin walls horrible neighbor hotel staff knew about it but continued to let us suffer

10/10

Exceptional

09 Feb 2026

Brian

Everything was great

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Brian

Everything was great

Friends_and_family Family

2/10

Poor

08 Feb 2026

Juan

Room smelled

4/10

Poor

01 Feb 2026

Justin

The room could have used a good cleaning of neglected areas. Also, there was an odor of cigarette smoke that was being masked by an air freshener. The staff was friendly, but the building and rooms need updating/TLC.

Business Self

10/10

Exceptional

26 Jan 2026

patricia

Great staff. Great location and breakfast. Room clean

10/10

Exceptional

20 Jan 2026

KARA

Staff was wonderful! Hotel a little dated...but nice and clean and the beds very comfortable!

10/10

Exceptional

18 Jan 2026

Christine

The hotel was well maintained, the staff was friendly and professional. The breakfast was a step above..clean, many options and plenty of seating. The staff was proficient and friendly.

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Sherri

Clean room! Great breakfast!!

4/10

Poor

13 Jan 2026

Vanessa

There was a strong smell of marijuana in the hallways, elevator, & stairwell. We could also smell it in our room. Thought this was a non-smoking establishment. Thermostat in our room wasn’t working properly. We turned it off while we’re gone during day to return to a room that was 76 degrees. We didn’t report it because we were in and out a lot and I don’t like anyone in my room and I’m not there.

10/10

Exceptional

09 Jan 2026

Kate

Great staff. Friendly and supportive people.

Rooms are clean and nice.

2/10

Poor

06 Jan 2026

Kalpana

Okish

6/10

Pleasant

05 Jan 2026

STEPHANIE

The airport shuttle was hard to find because it had another hotel's name on it. The sheets smelled musty and there was leftover hair on the shower walls. The breakfast didn't taste good (I had oatmeal & coffee). The people in the hotel room next to me were loud and partying at 1:30am. There was a homeless woman hanging out on a bench outside of the front door who was talking to herself about prison and proceeded to take the airport shuttle with us which was a little scary for my child. The gentleman at the front desk was wonderful when I arrived, but I wasn't happy with the attitudes of the two women in the morning who were difficult to reach over the phone.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Ronald Sisto

Good beds. Solid breakfast.

6/10

Pleasant

02 Jan 2026

Raja

I stayed on 12/31/2025. The room was clean. But there was a creaking sound above my floor late into the night that made me awake. The breakfast service was really bad. My family went to eat 20 mins before the end of breakfast time. There was not much left and as people came after me to eat, the custodian just walked around saying that today was a slow day and am glad that I don't have to throw away food without refilling any of the empty containers. There were at least 8 to 10 people who came after me staring at empty containers. To few people who came in the last 10 mins, I clearly heard the custodian say that \"There is nothing much left\". In contrast, during my long road trip, I stayed in couple of Hampton Inn locations. The staff there continued to refill empty food containers until the last minute, even keeping the stations open past the end time for families who were still eating to make sure they are taken care. My intention is for Marriott to rectify this issue.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

David

Staff was very friendly and helpful, the rooms are nice and good amenities. Free breakfast and a pretty good gym

Leisure Family

4/10

Poor

27 Dec 2025

rachelle

Our flight was canceled and we booked this for a quick overnight stay.
Wish I had chosen another hotel.
Very noisy neighbors kept us up all night. We got about two hours sleep.
Walls are thin. Decor + lighting are depressing.
What I thought might be a nice extra night of vacation turned into an unpleasant experience.
When I mentioned the noise at the front desk, they didn’t seem to care.
There are a number of hotels near the airport. I’d pick a different one.

Leisure

10/10

Exceptional

26 Dec 2025

Cathy

Very helpful and courteous staff! Delicious breakfast with plenty of options. Clean, pleasant and well maintained building and grounds.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Peggy Jo

Staff and cleanliness

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Keith

Weekend get away

Partner

8/10

Excellent

19 Dec 2025

Elnora

I really enjoyed my stay at TownePlace Suites as I always do when I’m in town. 4 stars because this particular time, we were not able to watch the tv due to the internet not working.

10/10

Exceptional

11 Dec 2025

Samantha

We had a small issue, but was quickly accommodated. The staff were kind and made everything as smooth as possible. I would stay here again.

Leisure Family

10/10

Exceptional

06 Dec 2025

Walter

Great

8/10

Excellent

02 Dec 2025

Martha

Very nice room for a solo traveler the night before flying out. Clean and comfortable with nicely equipped kitchenette. Rated 4 instead of 5 because the elevator near my room was out of order requiring me to make a long trek from the desk to the other elevator and then all the way to the other end. Hallway is a little dim, or maybe just not very cheery. I would definitely stay again, though. Especially if they fix the elevator.

Leisure Self

4/10

Poor

30 Nov 2025

Katherine

Seems neglected. I was expecting better based on reviews.

10/10

Exceptional

30 Nov 2025

Rayna

We stay at this hotel sometimes when we have to fly out of BWI. However, we wanted a quick getaway to relax and away from the house. Since our flights are usually in the middle of night, we normally are not able to get breakfast. We had breakfast every morning and they had something different every morning like fried/scrambled eggs, corn beef and hash, turkey sausage, french toast, bagels, yogurts, and other things. Everything is flavorful. One morning, the fire alarm came on during the breakfast hours and they extended the breakfast a little longer. The staff was pleasant even check in was easy. When I reported that the elevator stopped working in the middle of the night, they were able to reset it right away. There were no issues after that. It is close to restaurants and gas stations. It was quieter than most hotels because people are usually in and out with their flights. We will definitely stay longer again.

6/10

Pleasant

28 Nov 2025

Victoria

From the outside it looks ok but once inside you will quickly find out that the builders did not use qu

10/10

Exceptional

28 Nov 2025

Jacqueline

Check in was seamless, sufficient parking, clean rooms, breakfast was great. Happy with the safe. Convenient to airport. Close to highway
And if you are looking for a great hiking or biking trail Paptapsco state park is close.

Partner

10/10

Exceptional

20 Nov 2025

Rodney

Excellent location and cost.

Leisure

8/10

Excellent

19 Nov 2025

Ny

Room was good and the shuttle was very convenient

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Scott

It was an average hotel, not good but not bad; first night was extremely noisy but was a Friday. But the people at the front desk were extremely nice and professional and pleasant. Overall it was ok.

Leisure Self

8/10

Excellent

16 Nov 2025

Watt

The room was comfortable and clean. The breakfast was good with several options to chose from. The hotel is close to restaurants within easy driving distance. My only complaint is that I had to wait at the front desk when checking in for more than a reasonable time. When I looked around for a receptionist, I couldn’t fine one.

Leisure Self

10/10

Exceptional

16 Nov 2025

STELLA

All super good

Partner

8/10

Excellent

10 Nov 2025

Nykole

Loved the breakfast! Unlike other places that have the same options everyday, I loved that there was at least one new option on the menu. And it was very tastier than going out for breakfast and I’m a food critic!

The staff was always friendly and accommodating! The property/location felt safe.

And it was very clean!!

The only thing I didn’t like was the noise from the elevator. My room was situated right next to the elevator and it made a loud beeping noise every time it was in use; so you know it was beeping all the time. It would wake me up really early in the morning!

Business Partner

4/10

Poor

08 Nov 2025

Robert

The pictures show a sofa. The description does not. Silly me for trusting the pictures.

The first room smelled strongly of smoke. The second room had a loud beeping sound outside it every minute or so. The out to the hallway was about as sound proof as tissue paper.

The gas firepit was pleasant. The breakfast was good. The room was decent, even if it was deceptively advertised.

Self

4/10

Poor

08 Nov 2025

Sundar

Room was in good condition except the light kept flickering. Front office staff was rude. It took almost 20 minutes for her to check us in. No drinki

Leisure Family

6/10

Pleasant

08 Nov 2025

Nelson

Room was dated, some peeling paint, didn’t feel clean and new.

Business

6/10

Pleasant

07 Nov 2025

Christine

Room is very average. Would not recommend.

10/10

Exceptional

04 Nov 2025

Carlos

Awesome staff

Business_and_leisure Family

10/10

Exceptional

01 Nov 2025

Courtney

everything was perfect!

Leisure Family

10/10

Exceptional

28 Oct 2025

Arthur

Rooms were great!!!

Friends_and_family Friends

8/10

Excellent

28 Oct 2025

Thomas

Room was clean, bed was comfortable, the morning buffet was terrible. No hot coffee, no cream, and luke warm food. The gal in charge wanted to sit in her side room and had to be told by several of us that the items were cold or depleted (at 7 am mind you).

Leisure Partner

10/10

Exceptional

27 Oct 2025

Jennifer

Beds were the most comfortable I have had in a marriott. Did not want to leave my bed.

Business

10/10

Exceptional

26 Oct 2025

Lanita

Great stay

10/10

Exceptional

26 Oct 2025

Da'Ron

Overall great place

Leisure Partner

10/10

Exceptional

25 Oct 2025

Jennifer

Didn't have breakfast, but the staff was very helpful and the airport shuttle was on time! 😁 Nice stop on our way out of town.

6/10

Pleasant

24 Oct 2025

Maria

The place was nice- but it smelled like they had dumped an entire bottle of fabuloso cleaner in our room to cover something up. We had to open the windows and leave for a few hours (went and got dinner) to let it air out but through the night it was difficult to sleep in there. We should of said something but the hotel seemed pretty full so we just covered our faces with pillows to be able to sleep.

8/10

Excellent

22 Oct 2025

Pedro

Enjoyed our stay and the staff were very personable.

Leisure Partner

8/10

Excellent

19 Oct 2025

Alan

The room and complimentary breakfast were both very good. The only problem we had was the free shuttle service from the airport. We waited over 45 minutes then had to take Lyft. Nobody told us that the shuttle was marked Westin.

8/10

Excellent

18 Oct 2025

Gail

The room was clean but the comforter had a hole in it. That was the only negative. Everything else was very good. This is our Third time staying at this hotel. $100 dog fee(didn’t like that)

Leisure Pet

8/10

Excellent

17 Oct 2025

Jovella

Dog was barking all night

8/10

Excellent

17 Oct 2025

Louise

Room was fine. Staff were pleasant. Shuttle was good. The problem was booking on Expedia - clicked for free parking and room description said free parking up to 7 days then daily parking fee after that. Was gone for 4 days and had to pay extra for 3 days parking. Feel misled by the Expedia listing. Hotel nor Expedia would made amends.

Leisure Family

10/10

Exceptional

14 Oct 2025

Kimberly

Very friendly staff, clean room

Business_and_leisure Partner

10/10

Exceptional

14 Oct 2025

Jeffrey

Great hotel

10/10

Exceptional

13 Oct 2025

Anais

Clean room, customer service was amazing. Airporr/train shuttle was also amazing

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Roger

Front desk persons very good.
Manager excellent.
Proactive on making this stay very good.
Thank you!

Business

4/10

Poor

09 Oct 2025

Kathy A.

The mattresses were too low to the ground and were terrible. Neither one of us could sleep. The answer are way too soft. It feels like it’s just an old mattress. Room is very dated bad experience.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Daniela

Located rights by the industrial zone, the location of the hotel is perfect even for people traveling for work. They also have a shuttle to and from the airport every 30 min. The staff is welcoming and friendly. Great breakfast options too.
I'll be back.

Business Self

6/10

Pleasant

05 Oct 2025

james

The breakfast was a total disappointment..no eggs at 845 am..then they were terrible when they came out..the pillows were horrible too..just felt like a mess of stuffing..since i was there late i counted on good bedding and a decent breakfast...not up to par

Leisure Family

10/10

Exceptional

03 Oct 2025

Shaneild

Safe and clean stay

Business_and_leisure Self

8/10

Excellent

29 Sep 2025

betsy

Nice property. No complaints about anything. Very convenient location to BWI.

Business_and_leisure Partner

10/10

Exceptional

29 Sep 2025

Armando G.

Excellent

Leisure Partner

10/10

Exceptional

29 Sep 2025

Robert

Room was very clean.

Partner

8/10

Excellent

28 Sep 2025

Marshall Owen

Great place promote more shuttle to the light rail

10/10

Exceptional

27 Sep 2025

Carla J.

Great value and proximity to airport & dining

Partner

10/10

Exceptional

27 Sep 2025

Kimberly

Best sleep we had in a long while. Clean, friendly and convenient! Definitely stay there again.

Business Partner

10/10

Exceptional

24 Sep 2025

Hugh

Friendly stall and clean environment

Leisure Family

10/10

Exceptional

22 Sep 2025

Rhonda

Great place to stay. Very nice rooms. Shuttle was great to and from the airport

10/10

Exceptional

22 Sep 2025

Darby

Very clean and comfortable!

Leisure Family

10/10

Exceptional

19 Sep 2025

Paula

Property personnel are helpful and efficient.

Leisure Self

10/10

Exceptional

18 Sep 2025

Jillian

The property was well kept and convenient. The daily breakfast was wonderful ! Staff was super helpful! Rooms were spotless

10/10

Exceptional

15 Sep 2025

Brian

My home away from home

I had an amazing but yet relaxing stay. The hotel is very clean and staff was very helpful in accommodating me. This is my hotel of choice...

Self

10/10

Exceptional

11 Sep 2025

Connie

outstanding stay by BWI

Great experience from check in.to.check.out.
the front desk staff, house men like , housekeepers and breakfast staff go out of their way to provide friendly, relaxed, clean, efficient and professional service. The general manager has assembled an excellent team and I applaud his outstanding management.

Self

10/10

Exceptional

10 Sep 2025

Ilya

A one-night stay at TownePlace Suites by Marriott

Clean room and property, friendly staff, comfortable bed

10/10

Exceptional

09 Sep 2025

Cheryl

We had a fantastic experience in a clean and spacious room. The staff was helpful with our extra requests, and the halls and surroundings were quiet. I wish the pool's seasonal timing had coincided with our stay, as it is a beautiful pool for laps.

8/10

Excellent

06 Sep 2025

Joseph

Good sized rooms. Pool are tiny, smoking area too close to front door. Breakfast options extremely limited and bland. 3 of 5 stars.

Business Family_with_children

8/10

Excellent

02 Sep 2025

Babu

I didn't use much of the amenities. I just needed a place to sleep and catch an early morning flight from BWI. It's worth the price I paid. The gym was decent enough with a couple of treadmills and an elliptical. Parking was very easy. Don't know much about the breakfast. Didn't get to use the Suites part of it. Microwave, and the cooking range looked nice and clean.

Business_and_leisure Family

10/10

Exceptional

30 Aug 2025

Connie

Can'

nice convenient close to BWI airport. Staff is very friendly and helpful. Nice free breakfast. rooms are very nice and bed is comfortable. Very large smart tv with extensive channel selection. Streaming services available for you to sign in with your credentials. full size refrigerator, microwave, dishwasher, and 2 burner electric stove. Has drip coffee maker and coffee packets. large closet and chest of drawers

Self

10/10

Exceptional

30 Aug 2025

Penny

The ladies at the front desk when we arrived later at night were very helpful and nice!

Leisure Partner

8/10

Excellent

24 Aug 2025

Hosam

It is old and needs renovation. Sofa mattress is in terrible shape and old spring that poke your back in every place. The most uncomfortable 2 noght I have ever slept in a hotel. It is disappointing that this is a Marriott hotel. I told the staff to change it but it nothing happened

Leisure Family

8/10

Excellent

24 Aug 2025

Rodney

Stayed for 1 night. Would stay again. Shuttle to airport was great.

Leisure Partner

10/10

Exceptional

17 Aug 2025

scott

It was clean

10/10

Exceptional

15 Aug 2025

Joshua

Beautiful property with outstanding staff! Loved it! Thank You!!!

Leisure Family

10/10

Exceptional

14 Aug 2025

Donna

Bed was very clean and comfortable. Staff was very friendly and helpful. Macy was very pleasant, friendly and helpful!

Leisure

6/10

Pleasant

12 Aug 2025

Mike

We chose this property because of the long term parking and airport shuttle. The property itself was great. Excellent clean room etc. The shuttle experience was horrible. We had our luggage and called the hotel at 1am. Took a total of 4 phone calls while we waited at bwi with our kids as we watched everyone else get picked up by their shuttles at the arrival gate by the signs for outside hotel pick up. It turned out that this hotel picked up people at the departure gate upstairs. The driver supposedly came and went twice without calling me even though I gave the hotel desk my number the first time I called. Never got picked up until 2am.

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

Nnamdi

Enjoyed the stay. Property was clean and staff helpful

Business_and_leisure Family_with_children

10/10

Exceptional

10 Aug 2025

nicole

Great

Leisure

8/10

Excellent

10 Aug 2025

LISA

Shower water pressure was average and toilet bowel lever kept getting stuck which had the toilet running.

Leisure Family

10/10

Exceptional

04 Aug 2025

Todd

It was a very nice hotel. We stayed just one night. The breakfast was wonderful in the morning.

10/10

Exceptional

04 Aug 2025

Jesus

My room was super quiet and my bed was very comfy. Loved the free breakfast every morning which was well stocked. Plentiful parking spaces if you're renting a car during your stay. Good options for breakfast, lunch and dinner nearby.

Leisure Family

10/10

Exceptional

03 Aug 2025

Linda

We only stay here! Best hotel for the price always friendly staff, clean and helpful with any needs we may have.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Michael

Clean environment 👌

Leisure Friends

6/10

Pleasant

03 Aug 2025

Stacey

Airport shuttle confusion

I chose this hotel due to its proximity to the airport and an airport shuttle.If you're looking for their airport shuttle, they don't pick up at the normal courtesy hotel shuttle spot. This created a lot of confusion and irritation since this was the first time for me at Baltimore airport. When I was waiting over an hour for shuttle and called the office two or three times they told me to go to the upper level which I thought I was on and go to door number five which I thought I was at because the area said location number five. I explained to them exactly where I was and The manager finally told me our van doesnt pick up at the normal courtesy shuttle place. Needless to say I was extremely irritated. And they weren't able to give me any directions from where I was to where I needed to be. So I ended up taking taxi. Once I got to the hotel, Front desk person or manager didn't acknowledge what happened even though they had my name and I spoke to a manager while on the phone about the shuttle. It would have been great for them to say hey. Sorry about the confusion with the shuttle, I'm glad you got here. Okay or something to that effect . But nothing. The person at the desk was friendly and helpful. The rooms were good. My room was very noisy being above the pool, and the general condition of the hotel was ok. Breakfast was good. I don't think I would stay here again but others may find it to be fine. Just get clear directions if you need the shuttle and have never been there

Business

10/10

Exceptional

20 Jul 2025

Kelly

The property was clean, the staff was friendly, the room was great. The pool area was clean and free of debris. What stunk, literally, was the smell of marijuana outside. Anytime I walked outside my child and I would pretty much receive a contact high. Pretty sure that this is not something easily controllable. It’s just frustrating as a parent.

Leisure Family

10/10

Exceptional

15 Jul 2025

Uneeda

Everything was perfect.

Self