Name: Homewood Suites by Hilton Hanover Arundel Mills
Address: 7491 New Ridge Road, Hanover, Maryland, 21076, US

6/10

Pleasant

05 Jul 2026

Charlie M

The rooms were great very comfortable and clean. The staff were great at trying to accommodate guests but the breakfast was not a hit they water down the apple juice and orange juice to try and stretch so it’s just unflavored colorful water,and the pool closes to early for guests and it’s rather small so it get crowded quick. It is in a convenient location.

Family_with_children

10/10

Exceptional

29 Jun 2026

tonya

Great location and very clean room. Bed was very comfortable.

Partner

10/10

Exceptional

08 Jun 2026

steven

Hotel was clean and smelled amazing. Staff was friendly and accommodating. Our suite was so big and cozy, perfect home away from home.

Family_with_children

10/10

Exceptional

28 May 2026

JoAnn

The room and overall appearance of the Hotel felt brand new. Had a slight issue at checkin as my room was not ready when I was informed that it was.

Partner

10/10

Exceptional

25 May 2026

Annette

The staff was very accommodating and the rooms were perfect the breakfast in the morning was great

Friends_and_family Family

10/10

Exceptional

23 May 2026

Jamise

I’d stay here again. Room was clean and the staff was friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

04 May 2026

Lisa

The breakfast was very good and the place was very clean. I didn't want to leave.

Family_with_children

10/10

Exceptional

21 Apr 2026

Yan

Noodles

Family_with_children

6/10

Pleasant

19 Apr 2026

Jerome

Make sure you bring your credit card to pay for parking in the parking lot. $12 a day after your $145 a day charge to stay there.

Family

2/10

Poor

04 Apr 2026

Johnetta

Drove down just to be told that there was no reservation for me there and no one contacted me at all to let me know anything not a call or email

Family_with_children

8/10

Excellent

01 Apr 2026

Monika

My family and I enjoyed our stay, spacious and equipped for all our needs. Only thing the pool closed our last day and a half due to draining. It was such a disappointment because the kids were on spring break and the main reason to stay at a hotel. Just wish it coulda been done at a different time or let us know ahead of time.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Jontae

10/10 I loved this hotel and enjoyed my stay and breakfast. Only complaint is that my rooms bed had a dent in it. Like literally I was laying sunken in so I slept horrible. Next night I slept on the couch because of it and slept much better

10/10

Exceptional

06 Mar 2026

Ambere

Biggest hotel room I’ve ever seen great breakfast that’s why I book here!!!

10/10

Exceptional

21 Feb 2026

Kimika

Everything

Partner

10/10

Exceptional

21 Feb 2026

Ambere

I think that was one of the biggest 2 bed room suites I’ve been in. Great stay

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Tyrone

Cleaned

Partner

10/10

Exceptional

14 Feb 2026

Kimberly

Loveeeed this place super clean better than the pictures

10/10

Exceptional

02 Feb 2026

Holly

The room was great and I would’ve given a 5 star review however some of the staff on sight were rude and unacceptable in a hospitality position. Overall amazing hotel. Overnight staff was exceptional.

Business Family_with_children

8/10

Excellent

21 Jan 2026

Marylee

Staff was very friendly.

Leisure Family

10/10

Exceptional

02 Jan 2026

Ma Regale

All giod

10/10

Exceptional

02 Jan 2026

CYNTHIA

The staff were friendly. The room was spacious. Breakfast was good.

10/10

Exceptional

27 Dec 2025

Jaylin

This was a perfect stay! The surrounding area is amazing and we loved the design of the room. It was perfect for a little family.

Leisure Family

10/10

Exceptional

27 Nov 2025

Gary

Room and common areas are very nice and clean. Check in staff very friendly. Good location near everything. Rooms are spacious and I would feel comfortable staying a week rather than a night.

Leisure Family

10/10

Exceptional

24 Nov 2025

amber

Very nice stay

Leisure Pet

10/10

Exceptional

24 Nov 2025

Hillary

Amazing stay

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

melissa

Great suite. Great staff.

Friends_and_family Friends

10/10

Exceptional

11 Nov 2025

Shane

Very friendly and helpful staff. The shuttle driver was outstanding and very helpful. The hotel is extremely quiet and peaceful. The suite was amazing!! I will never stay anywhere else!

Business Self

10/10

Exceptional

26 Oct 2025

Daniel

Great experience for 1 night stay

Partner

8/10

Excellent

11 Oct 2025

Vincent

Awaiting staff and housekeeping to return my regarding items I accidentally left at hotel .

Leisure Self

6/10

Pleasant

06 Oct 2025

Courtney

Very spacious.

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Octavia

room was clean, love having the shuttle access friendly staff

Friends_and_family Family

6/10

Pleasant

28 Sep 2025

Renaka'

The very bad no good weekend.

So overrall the hotel was good but the weekend seems to be a lot, the staff was not that friendly. To be honest there were in plain clothes and I didnt know who worked there and who didnt. I would give this hotel 4 stars, staff needs to work on hospitality. Rooms were great, lobbys were clean. By the second night i was there they were out of towels for the guest.

Friends_and_family Family

2/10

Poor

22 Sep 2025

Kelly

.

Leisure Self

10/10

Exceptional

21 Sep 2025

Ami

Awesome customer service and extremely accommodating!

Business_and_leisure Family

10/10

Exceptional

21 Sep 2025

laurie

Spacious

Leisure Partner

8/10

Excellent

20 Sep 2025

Danielle

We really enjoyed the high ceilings in our spacious suite. The water was hot, kitchenware was well stocked with enough utensils to prepare meals. I wasn’t a fan of the beds or bedding. Hot breakfast with plenty of options and also guests could enjoy cooked to order meals and reception hour. I’d definitely recommend!

Leisure Family

10/10

Exceptional

15 Sep 2025

Sarita

Very neat and well furnished

8/10

Excellent

03 Sep 2025

Valerie

Nice place to stay

Leisure

4/10

Poor

25 Aug 2025

Frederick

Started off suspect. Arrived after check-in time and was given a room that was nowhere near what I reserved. I was told that the King suite was not available. Not sure how i could reserve it. Later the staff found a room close to what I reserved but not exactly. accommodations were JUST ok. The pictures are much better than the actual room. Will not stay here again.

4/10

Poor

19 Aug 2025

Verified traveler

Room needed a very thorough cleaning.

Business

10/10

Exceptional

03 Aug 2025

Claire

Great stay, full breakfast, clean room

Leisure Family_with_children

10/10

Exceptional

31 Jul 2025

Melissa

Very roomy for a girl's trip. Accessible to entertainment.

Leisure Family

10/10

Exceptional

27 Jul 2025

Lakesa

Property was really nice & clean

Leisure Family

10/10

Exceptional

20 Jul 2025

Luis

Awesome place to stay. Courteous staff, clean all around and great breakfast options.

Friends_and_family Family

8/10

Excellent

19 Jul 2025

Valarie

The property was clean, but the water didn't drain properly in the bathroom.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Monica

My stay was very relaxing, staff was friendly and beautiful hotel

Leisure Family

6/10

Pleasant

06 Jul 2025

Benjamin

Customer service was terrible

8/10

Excellent

25 Jun 2025

Timothy

Nice room, clean and very large. Front desk check-in staff offered poor service. The staff found it more important to visit amongst themselves rather than checking in guests. Bar restaurant served good food. Indoor pool and gym facilities were nice as well.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

carrie

Beautiful, huge room.

Leisure Partner

6/10

Pleasant

08 Jun 2025

Brandon

Stayed here before and it’s an alright spot. The real reason I ding them in my rating is they charge for parking… what hotel charges for self parking that isn’t located downtown of a major city? Oh well, this will be my last time at this property, there are many other locations close to this one, and I plan on giving them a try before I’d return here.

($10 a night for parking, no valet, in case anyone was curious)

Business

10/10

Exceptional

20 Apr 2025

Lisa

Spring break with family

Property was very clean and staff was very pleasant and helpful

Friends_and_family Family

8/10

Excellent

14 Apr 2025

Abisola

Wonderful

Leisure Family

6/10

Pleasant

13 Apr 2025

Verified traveler

Bad service

- Called the hotel at 10am on 4/12 to ask how early our room would be ready and she told me that it should be done within an hour. I came to the hotel at 4pm and the room was not ready and wouldn’t end up being ready until 4:30.
- There was no remote or lamp / ceiling light in the living room; called to request a lamp and remote and lamp were provided promptly.
- Pull out couch was not clean; called front desk at 12am to let them know that it had food crumbs, broken crayons, a bottle cap, and unknown particles on it. The call was received, problem was explained, and the response from a female hotel attendant was short, “what’s your room number?” [I responded with room 233], and then she ended the call. I called back five times within an hour and no one answered the call nor returned a phone call or have someone come to our room for servicing the problem with the pullout couch not being clean.
- It was extremely frustrating to not get multiple calls answered or returned after explaining to the front desk attendant that we had a pullout couch that was dirty and need sheets, blankets, and pillows because there wasn’t any stocked in the hotel room.

Friends_and_family Family

6/10

Pleasant

13 Apr 2025

Kenneth

They remodeled, which is nice. Finally, there is light in the shower, but somehow the water pressure is even lower; it takes forever to rinse off and since the cheap out without a hand held it takes some effort to even get wet with the extremely low water pressure. I expect in the future a couple of spray bottles of water will ultimately be what they want you to use for a shower.

Somehow due to weather keys weren't issued. The manager had to meet us at our room, then explained we had to down load their app and use their digital key.

The most annoying part is the HVAC. With the new controller you cannot keep the fan continuously on. This means the HVAC kicks on and off all night long and since it's annoyingly loud you get the joy of being woken up several times throughout the night, as it goes from silent to extremly loud to silent again.

Leisure Family

10/10

Exceptional

30 Mar 2025

Larry

I loved the amenities in the cleanliness of the property.

Leisure Partner

10/10

Exceptional

30 Mar 2025

Antoinette

I had a wonderful time there will definitely be back. Clean nice workers.

Friends_and_family Friends

10/10

Exceptional

29 Mar 2025

Anthony

Place was really nice! Friendly staff and nice breakfast in there lodge

Leisure Partner

10/10

Exceptional

22 Feb 2025

LAKESHIA

Was clean

Leisure Partner

4/10

Poor

12 Jan 2025

Kenneth

This hotel has been on a long decline for years now. The water pressure keeps getting less. The lighting in the bathroom still sucks. The clientele keeps getting worse and louder. The staff is more indifferent (I got a shrug from the front desk clerk when I complained to her about the incredibly loud room next doo. The parking lot is blocked off with trash and construction material. The snow removal was terrible. Only where cars drive was shovelled and the snow was pushed up against cars already parked. No snow was removed from outdoor walks or between cars, either, making the parking lot a hazard.

Leisure Family

2/10

Poor

02 Jan 2025

Tarsha

I was not made aware that the property was undergoing construction when I made the reservation. The hotel gave me a room that was directly next to and under the area being reconstructed. The room was dirty and the room had bugs.

Leisure Family_with_children

10/10

Exceptional

28 Oct 2024

Verified traveler

Excellent front desk staff and customer service. The room and hotel was neat and clean.

Self

10/10

Exceptional

27 Oct 2024

Larry

Dr. Woods

Great. Ashley was friendly, helpful and professional.

Partner

10/10

Exceptional

14 Oct 2024

Jesmy

It was good! This is the third time we have stayed with you guys
Our son goes to John’s Hopkins university and we come to visit from NY

Friends_and_family Family

8/10

Excellent

13 Oct 2024

Sundiato

Love it

10/10

Exceptional

29 Aug 2024

Whitney

Super nice staff, everything was perfect. Far nicer than we expected. We also had dogs and they were very pet friendly. Probably the most friendly hotel staff I’ve had

Leisure Family_with_children

10/10

Exceptional

24 Aug 2024

John

Convenient

Leisure Family

10/10

Exceptional

28 Jul 2024

Andressa

Nice

10/10

Exceptional

28 Jul 2024

anil

One of the highlights of my stay was the seamless car rental experience. The process of returning the car couldn't have been easier or more convenient. The car rental return location is just a quick 4-minute drive from the hotel, making it incredibly convenient for guests. This proximity allowed me to avoid the usual stress and hassle of returning a rental car, especially after a long journey.

Rooms are nice and spacious, one king and sofa bed is good for 4

Leisure Family_with_children

8/10

Excellent

21 Jul 2024

michael

Couple getaway

Mostly everything was good except the internet didn't work and a spider was in the room. Other than that the hotel is a GREAT place too stay. WE'RE BE BACK THE NEXT TIME WE VISIT THE AREA.

Partner

2/10

Poor

17 Jul 2024

Damber

No parking. There is valet parking but guys are very angry to park your car and it’s so expensive

10/10

Exceptional

09 Jul 2024

TaShan

I bring my family here all the time and it’s always pleasant!

Leisure Family_with_children

10/10

Exceptional

09 Jul 2024

Myneko

Great property!!!

Leisure Family

2/10

Poor

08 Jul 2024

Shawnice

I booked a 1 bedroom suite but was put in a king suite. The hotel was EXTREMELY CROWDED! The hotel was like a club people was drinking, smoking, playing music and taking pictures all in front of the hotel at one point they were playing football in the parking lot. I've never seen anything like this before at any hotel.

Leisure Partner

6/10

Pleasant

12 Jun 2024

Kenneth

I was double charged for the room. Now I have to worry that I will actually get a refund in an acceptable amount of time.

10/10

Exceptional

07 Jun 2024

Charlese

I was eating breakfast on what I believe is Friday morning and in walks a breath of fresh air Robert greeting everyone, even speaking Spanish to a man of Latin. background.

Leisure Family

2/10

Poor

29 Apr 2024

Lamar

Horrible customer service

The staff at the front desk were horrible constantly deactivating our room keys. We had to visit the front desk 5 times in our 3 day stay to get new room keys made

Friends_and_family Family

8/10

Excellent

11 Apr 2024

Tasheka

The staff was nice, but we would have liked someone to come in and take out the trash or even give additional towels.

Leisure Family_with_children

6/10

Pleasant

31 Mar 2024

Kenneth

This place is getting worse. I stay here every month or two and it’s in decline. For example, I called the front desk this morning and let it ring at least 30 times. No one answered. I did that twice. And the toilet leaked.

Leisure

10/10

Exceptional

31 Mar 2024

Penny

Getaway for 2

The room was very clean. The staff were friendly. Great amenities like breakfast, pool and toiletries. It was close to the casino and the mall. Would definitely stay again.

Partner

10/10

Exceptional

24 Mar 2024

Verified traveler

Friendly and attentive staff.

Friends_and_family Family

2/10

Poor

22 Mar 2024

Thomas

Shuttle service was a nightmare. Staff did not care. It’s impossible to get in touch with the front desk for assistance.

Leisure Family_with_children

10/10

Exceptional

11 Mar 2024

Kimberly

Everything was amazing!!!

Leisure Family

8/10

Excellent

28 Jan 2024

Latasha

Good service

It was pretty good i had a small problem with the heat not working but they sent someone to fix it right away

Self

10/10

Exceptional

01 Jan 2024

Macey

Great hotel clean and friendly

Leisure Family

10/10

Exceptional

31 Dec 2023

Jean

We love the swimming pool and the bedroom.

Leisure Family

10/10

Exceptional

08 Dec 2023

Dawn

A nice property. The price was right for the amount of people in the suite.

Leisure Family

6/10

Pleasant

25 Nov 2023

Kenneth

No soap provided for the bathroom sink. Water pressure in shower is depressingly low. Lighting in the shower is poor.

This hotel has slowly degraded its customer experience over the last few years to squeeze as much profit. Degrading customer experience to capture every last cent of profit has always been a proven failure, but the greed of hotel execs knows no bounds.

10/10

Exceptional

02 Nov 2023

Donna

I had a fabulous stay at Homewood Suites! The staff were all wonderful to me, from the front desk staff to the bartender to the cleaning crew. The room was very comfortable. It was nice to be able to make my own breakfast in the room, or just chill on my couch with a good book. I really enjoyed my stay and would definitely choose Homewood Suites again!! Thank you so much for taking good care of me!!

Leisure Self

10/10

Exceptional

31 Oct 2023

Floyd

Would stay here again and again..

Leisure Family

10/10

Exceptional

30 Oct 2023

temitope

Nice hotel with friendly staffs and good environment.

Friends_and_family Family

6/10

Pleasant

15 Oct 2023

Kenneth

The hotel has been consistently lowering water pressure over the years. Showers are an important part of travel so it sucks when hotels make effort to make that less pleasant with each visit. The water pressure in the shower is now little more than a trickle.

10/10

Exceptional

15 Oct 2023

Sheryl

The property was very nice but the staff was spectacular. We are a family of 5 and our transfer flight was cancelled. We had to find a hotel last minute and when we arrived Jasmine checked us in. She was so kind and understanding and created a really comfortable environment that turned our not so great situation into a happy end of the day. Thank you so much Jasmine for your superb customer service.

Family

10/10

Exceptional

03 Oct 2023

Charlese

Amazing place I will book here when I come visit Maryland.

Leisure Family

10/10

Exceptional

14 Aug 2023

William

Everything was wonderful. Excellent place to stay.

Leisure Partner

10/10

Exceptional

13 Aug 2023

Edyta

Hotel stay prior to our cruise.

My family stayed here for one night prior to our cruise. The hotel was beautiful and clean. Our room exceeded our expectations. We had plenty of room for our family of 6. Staff was very friendly. It was close to the cruise port, would stay here again .

Friends_and_family Family

2/10

Poor

13 Aug 2023

karen

The property is very nice to look at. The lobby area/bar is very nice. The bartender was very helpful and accommodating. BUT when we arrived we were told they had given our suite away. We called in advance to say we were delayed due to traffic. They said no worries, we have plenty of suites. We arrived at 8pm, with 4 adults and 2 kids, 7 and 4. They gave us connecting rooms but only 3 beds. And our cost was not adjusted. Very, very frustrating.

Leisure Family_with_children

10/10

Exceptional

03 Aug 2023

Christine

Clean

2/10

Poor

29 Jul 2023

Kenneth

I was “upgraded” from a king bed to a queen bed. The nerve of people to call that an “upgrade” and act like they did me a favor.

10/10

Exceptional

24 Jul 2023

Jennifer

I absolutely adore this hotel. The cleanliness of the property, the spacious suites, the friendly and informative staff. As well as the convenience of the hotel's shuttle van transportation is definitely a plus.

Leisure Family

6/10

Pleasant

29 Jun 2023

Carol

Nice

Leisure Family