Name: City Express by Marriott Elkridge
Address: 7146 Old Waterloo Rd., Elkridge, 21075, US

10/10

Exceptional

11 Jul 2026

PATRICIA

Really wonderful place to stay!

Family_with_children

8/10

Excellent

07 Jul 2026

Taiwo

Hotel located in neighborhood not close to stores/restaurants
Clean room
Breakfast not adequate
Good parking and wifi

2/10

Poor

06 Jul 2026

Mary

Send me a number to call the corporate office.

Partner

6/10

Pleasant

06 Jul 2026

Donald

Staff was not very friendly upon arrival. The room that was originally assigned was not properly cleaned and bed was unmade.

Partner

8/10

Excellent

30 Jun 2026

Joy

Tommy was clean but there is no light on the entry way . Too dark . Bedroom area was fine , good refrigerator, microwave and there are many places to sit

Family

6/10

Pleasant

29 Jun 2026

Carrie

Property was undergoing a renovation while we were there and you could tell a lot of thought was put into it. Our room looked clean, bed was comfortable (not a rock like many at hotels are) and bathroom was a good size.
All of our issues came the first night. We booked for 3 people, a king sized bed and a pull out. There were no linens for the pull out. It took 4 trips to the front desk to get the required linens, and eventually gave up calling what we had “good enough”. The sofa bed was wrapped in plastic making it a hot, uncomfortable sleep for our son.
The lights on either side of the king size bed kept flickering and the power ports connected to the nightstand were hit and miss on connectivity. Eventually we realized the bed was not connected to the wall and pulled it out. The lights/nightstands were plugged in with an extension cord that had the 3rd prong (ground?) cut off- in other words, the wall plug was set up for 2 prongs, the extension cord had 3 prongs so they cut one off. We unplugged the cords and used other outlets in the room.
Randomly, no one could tell us if we could charge items from the “shop” (soda, snacks, basic meds) to the room or not. Some at the front desk charged to the room, others said they could only take cash or card.
Overall, strange experience and we will not be staying at this chain again.

Family_with_children

2/10

Poor

28 Jun 2026

Erika

We had blood on our sheets and were told at the front desk that she could not get any linens until the morning. Staff is useless and rude. This was at 8pm at night. She was also unable to change our room because she said “I just can’t”. Worst place I have ever stayed. This place should be shut down!

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Amelia

I only spent one night, but the experience was enjoyable. The staff was friendly and helpful. The room was clean and comfortable. The breakfast was tasty.

Self

8/10

Excellent

22 Jun 2026

MBENG

Reviews online could make someone miss out on a good stay. The rooms were clean, staff very courteous and helpful. I seldom go for breakfast but my kids enjoyed it. There is abundant parking.

Friends_and_family Family

4/10

Poor

14 Jun 2026

Ken

This property is dated. They claimed our initial room was renovated but the toilet would not flush properly, and we had to change rooms. We brought food in and asked for spoons and forks, they only had spoons… I wanted to do some laundry, they had no detergent…
Manager was uncaring when we were checking out. So glad I know I’ll never stay at this dump again. Two stars only because bed was comfortable and breakfast was decent.

Partner

8/10

Excellent

03 Jun 2026

Robin

.

10/10

Exceptional

30 May 2026

Donald

This is the second time we stay at this Comfort inn, and I would stay there on our next visit. The staff was extremely helpful.

Partner

8/10

Excellent

26 May 2026

Stephanie

I stayed here for an overnight trip in May 2026

10/10

Exceptional

18 May 2026

Cathy

Clean and updated facility. Welcoming staff. Nice suite with separate tv / sitting area for family members. (Not lounging on the beds). Next time in area, will stay at this hotel.

Family

10/10

Exceptional

18 May 2026

Alona

Staff are friendly and helpful.

Self

10/10

Exceptional

17 May 2026

Dennis

Everything I was great at my stay and the price was really good

Partner

10/10

Exceptional

14 May 2026

Hakeem

I was very pleased with the size of the room. I liked that there was a microwave in the room.

Partner

8/10

Excellent

13 May 2026

Terri

The hotel was under construction both inside and out. However, our room was clean and very spacious for the two of us. I brought along gym clothes and sneakers in order to use the fitness room, but it was totally empty. I’m assuming due to the construction. I was disappointed about that. Overall the room suited our needs and we would stay again.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Robert

Room was good breakfast good area good only set back never had maid service for 3days

Friends

10/10

Exceptional

09 May 2026

Lauren

Great room, very clean and new. Free coffee, pool and gym were open

Self

6/10

Pleasant

08 May 2026

Jeremy

We didn’t know the hotel was in the middle of a remodel. Also when having breakfast we went through 10 forks because they would break easily.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Jennifer

Our stay was great. The hotel is under construction but it didn’t affect our stay. The room was clean and quiet. The only issue was Saturday night when we returned there was nowhere to park due to spots being blocked off. Over all it was a great stay though and we will be back again.

Friends

10/10

Exceptional

04 May 2026

Jerome

My suite was neat with beautiful color selections and very spacious.
Sorry I didn’t have time to stay longer.
The ice maker was convenient and functional.
For such a lovely hotel, more convenient parking should be made available.

6/10

Pleasant

04 May 2026

Susan

The front entrance door was disgustingly dirty and the wall near the front desk needs serious repair. Not a very good impression, for sure and since we did not have a choice of a refund, we had no option but to stay. The room and bathroom were clean, but we did find a small crawling bug on our bedspread. Our room, facing the front of the building, was extremely noisy as we were in extreme close proximity to the highway. Construction was going on and the workers were carrying equipment through the front entrance passing people in the breakfast area. Certainly did not allow an atmosphere for a relaxing breakfast!!! Very disappointing - the on-line pictures certainly did not represent what we found in actuality.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

MONICA

El personal muy atento y agradable, la habitación bastante amplia y el desayuno variado y con excelente atención. Buen Parqueo, solamente tomar en cuenta que no tiene piscina en uso.

Partner

10/10

Exceptional

19 Apr 2026

Karthik

Very clean and neat hotel, one of the few we'll maintained choice group
hotel

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

George

Nice place for very reasonable price!

Self

10/10

Exceptional

06 Apr 2026

Sajib

Great

10/10

Exceptional

02 Apr 2026

Victor

Currently under construction but the employees go out of their way to make you feel comfortable. Always might go to when in the area

2/10

Poor

26 Mar 2026

Francisco

This facility was on the middle of renovation. The Breakfast are was only half of the space due to mattress and furniture in the way due to the renovation. The breakfast was blend. and poorly maintain. I do not know how is going to bein the near future but at this time I do not recommend this facility.

Family

6/10

Pleasant

18 Mar 2026

Veda

The only issue that I had was that my bathtub was dirty with black hair and soap suds on it . I told them about it and they didn’t correct the situation. I had to clean the bathtub myself. They apologized about it but I wanted action taken.

Friends_and_family Family

8/10

Excellent

12 Mar 2026

Veda

The only issue was that the bathroom meaning the tub was not clean andi had black hair and soap suds in the tub. I mentioned it to the front desk and they apologized about it and that was it . They didn’t come to clean it up.

Friends_and_family Family

6/10

Pleasant

10 Mar 2026

Manish

The property is going thru renovation. So there were new mattresses, Lounge chairs all over the breakfast area. The pillows are a joke. The Room Keys didnt work 3 times during 1 night stay and breakfast was very ordinary.

6/10

Pleasant

10 Mar 2026

Christopher

It was decent

Self

10/10

Exceptional

09 Mar 2026

Howard

Excellent stay. Room was very clean, beds were very comfortable and breakfast was very good.

Partner

10/10

Exceptional

20 Feb 2026

Olufemi

I enjoyed my stay. I will surely recommend. Quiet environment .

6/10

Pleasant

18 Feb 2026

marquita

Couldn’t utilize the sofa bed because the frame appeared to be bent. We pulled it out and the mattress just sunk in. Then it wouldn’t go back in. Water in the bathroom was Luke warm at its hottest setting. The breakfast would be better if they switched up and give the sausage a break.

Family_with_children

10/10

Exceptional

11 Jan 2026

Christopher

The staff and front desk receptionist was very helpful and polite

10/10

Exceptional

06 Jan 2026

Stephen

Everything was great. There is no pool available so my only disappointment was the hotel is advertised as having an indoor pool.

The staff was great, Great staff.

Steve Jerrick

Leisure Friends

10/10

Exceptional

04 Jan 2026

Stan

Yes

10/10

Exceptional

03 Jan 2026

Martin

Reasonable price for the room when booking. Recommend booking with.

Leisure Friends

6/10

Pleasant

26 Dec 2025

Sue

When i made my reservation, there was no indication on their website or on Expedia that they were going through major renovations. I had an extended stay planned, and would not have made a reservation if i'd known there would be construction most days of the week between 8am-sometimes past 7pm. Then one day, i left for work to return and find a note under my door that they needed me to move rooms by the next morning. That's less than 24 hour notice when i was staying for weeks and had many things spread out and also in the fridge and freezer. When i called about this, i was originally told they couldn't even guarantee that the room they could move me to had a kitchen and fridge (which was the whole reason i booked there). I will say the staff was very understanding and allowed me to get a refund on a non-refundable reservation and leave early.

Business Self

10/10

Exceptional

22 Dec 2025

Kiara

Great place for families, good breakfast spread, and pleasantly surprised by how spacious the unit was.

Leisure Family_with_children

6/10

Pleasant

14 Dec 2025

Landon

Parking was limited. Breakfast lacked flavor and most of the juice machine was out. Lobby bathroom was locked and indoor pool was drained. I picked this location because indoor pool was listed. Once I checked in, I was given an amenities sheet were the indoor pool was still listed. I went to the pool to find it drained with no signage or listed information. There was only a sign stating rules and hours of operations. After my 1st night, my key stopped working. The bathroom towels also had someone else's hair in it. The lotion bottle was empty upon arrival as well. I would probably not recommend this location.

Business

6/10

Pleasant

06 Dec 2025

Mathew

Room was fine
Facility clean
Staff courteous
Very loud interior construction
No pool available

4/10

Poor

28 Nov 2025

marquita

Where is my deposit?

Leisure Family_with_children

8/10

Excellent

28 Nov 2025

Danny

It was a regular stay but it was peaceful. Thanks

Friends_and_family Friends

8/10

Excellent

27 Nov 2025

Holly

It was a good stay

Leisure Self

8/10

Excellent

16 Nov 2025

Kelly

Other then the expensive deposit and the guy at check in that acted like he didnt want to be there it was good, nice breakfast, most of the counter people were nice room was decent size, and beds were comfortable. The only big complaint is the wifi and the smell of pot. My kids had to use the my hot spot the whole time because we couldn't connect, something about the ip address not being found. Complained to the front desk but it wasnt fixed. As much as i paid i would have liked wifi but it wasnt meant to be.

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Annette

Staff was great! Room was large and comfy!

Improvement Suggestions: Shower could be improved with a larger shower head & more water pressure. More insulation overall as noisy next floor above my room.

Leisure Self

6/10

Pleasant

12 Nov 2025

Wayne

Staff was courteous, however my room had no towels. I called the front desk for the towels but instead of sending someone up to get them, I had to change my clothes to go back downstairs to get them. In situations like that, they should send someone up to the room since it was their mistake to begin with.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Sonia

Yes

Leisure Partner

10/10

Exceptional

08 Nov 2025

Walter

Spacious and well-equipped. Comfortable beds and comforters.

Partner

10/10

Exceptional

08 Nov 2025

Denys

Great receptionnist

Leisure Family

10/10

Exceptional

07 Nov 2025

Terry

This is a very good property at a reasonable price. Although it is located right next to I95, the noise level in our room was very low. We have stayed here before and will likely come again.

Leisure Family

8/10

Excellent

06 Nov 2025

david

Quick check in. Nice, spacious room for the nightly fee.

10/10

Exceptional

06 Nov 2025

Amy

Staff was very nice and helpful. I was surprised that the bathrooms by the pool and fitness area were locked

8/10

Excellent

04 Nov 2025

Marquita

Staff nice but the Laundry room wasn’t available and the pool is cold. Also I had to switch rooms because the room wasn’t cleaned properly. Had some issues with the heat and the water doesn’t stay hot long.

4/10

Poor

31 Oct 2025

Randall

Check in start at 3pm arrival at property 4:30pm...Rooms weren't available. Valerie at front desk needs more training customer service was in the trash. Every question asked couldn't be directly answered no Mgmt on duty. The night was disaster kids running all night until about 2am. Breakfast was ok. Not many choices from Juices to items on menu..

Business Family

10/10

Exceptional

28 Oct 2025

Megan

Everything was very nice at this hotel.

8/10

Excellent

27 Oct 2025

John

Everything was good! Affordable clean, good breakfast, comfortable. I enjoyed our stay.

8/10

Excellent

24 Oct 2025

Shannon

About what you would expect from a Comfort Suites. Clean enough, but very dated rooms. Bed was comfortable. For some reason they don't serve bacon at breakfast ever. Only options are powdered eggs, sausage, some cereal, dry bread and the waffle maker. The area surrounding the hotel seems like a back alley road. Workers were nice though. Gym is two treadmills, one bench, one elliptical, and sporadic dumbbells.

Self

6/10

Pleasant

24 Oct 2025

Frantzddyn

Overall the hotel is nice but they could definitely upgrade breakfast selection and have the pool warm since it’s suppose to be indoors

Leisure Family

10/10

Exceptional

20 Oct 2025

Addison

staff was friendly and room was clean

Friends_and_family Friends

10/10

Exceptional

14 Oct 2025

JOSEPH

The stay was great only draw back is the limit breakfast with no variety. Staff wasn’t pleasant especially the housekeeping director very disrespectful!!

Self

8/10

Excellent

14 Oct 2025

Curtis

road leading to hotel is very rough needs to be re-paved

Business

2/10

Poor

13 Oct 2025

Michael

The room was okay, but very dated. The shower rod was falling down. Check-in was very poor, and the counter was understaffed. The young woman appeared to be efficient, but extremely rude.

Business_and_leisure Family

10/10

Exceptional

13 Oct 2025

Juan

Everything is good clean room, parking and breakfast

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

Raquelle

The lobby smelled like dirty mop. The parking lot is very small and can’t accommodate guest parking at night (after 11pm). The rooms lighting was extremely dim.

Leisure Family

10/10

Exceptional

28 Sep 2025

Andrew

Clean room. Nice pool and gym.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Ercie

Clean room . Great accommodation with nice staff. Everything was excellent!

Partner

10/10

Exceptional

25 Sep 2025

Terence

The room layout was nice with TV space away from the bed. It felt roomy and the bed was comfortable.

Partner

4/10

Poor

21 Sep 2025

Felicia

The room had an order and the bathroom was dirty.

Leisure Family

8/10

Excellent

21 Sep 2025

Scott

Staff was friendly but somewhat scarce. Cleaning service was excellent. Free breakfast also excellent.

Leisure Family

10/10

Exceptional

16 Sep 2025

Amy

One night for flight out of BWI

Front desk staff was very pleasant! Hotel was clean our room clean. We only stayed one night to catch a flight out and would recommend it.

Partner

10/10

Exceptional

14 Sep 2025

Alfred

Check above

Business_and_leisure Family

2/10

Poor

14 Sep 2025

Terri

Most horrible hotel ever

Breakfast was not good at all. They only had orange juice and the machine wouldn’t work. The oranges didn’t look ripe. The condiments were not refilled, the trash was full.

The pool was extremely cold and small.

Parking was minimal.

Fist rooms smelled like trash. Receptionist was so rude and had an attitude because I kindly asked for another room then began to speak to her co-worker in another language.

I had to swipe my card multiple times because she forgot to take the deposit.

You had to ask for room service, which I did. We got a few new towels but bedding wasn’t changed, trash wasn’t changed, toilet paper was refilled.

Shower handle was broke. We had to wait until the next day to get fixed, room phone didn’t work and was never address as I called and advised, shower had multiple broken wall panels.

Had to go get my own toilet paper as I was advised housekeeping wasn’t in. I was advised of the same for additional towels & wash clothes.

The sofa bed was sunken in.

The microwave smelled disgusting.

Staff was not friendly. People rarely spoke except for one young lady at the desk.

Drawers were dirty, bathroom wasn’t too clean. I went to the store and got Lysol wipes to clean everything.

Curtains had holes in them. Light with turned on but don’t know what it worked. We had to manually turn in most lights.

We sprayed the bedding with tea tree oil.

I’ve stayed in many of hotels and I could not believe this nasty place.

Friends_and_family Family

6/10

Pleasant

09 Sep 2025

Shamara

Just an ok stay…

Staff was pleasant, but rooms are very dated with the bathtub peeling. I also had to request that the bed linens be changed as they smelled like urine. I’ve also been itching since my stay.

Business

10/10

Exceptional

08 Sep 2025

Sylvia

Staff at this place were very nice

Leisure Family

8/10

Excellent

08 Sep 2025

Alfred

Check above

10/10

Exceptional

07 Sep 2025

Yefim

Good

10/10

Exceptional

07 Sep 2025

melanie

You won't be disappointed

The front desk staff was very friendly. The breakfast was delicious. I wish they had bacon though. Other than that we enjoyed our stay. I will definitely stay here again

Partner

10/10

Exceptional

05 Sep 2025

Marina

Nice and good enough for the price

Leisure Family

10/10

Exceptional

05 Sep 2025

Deinison

Very good

Leisure

10/10

Exceptional

05 Sep 2025

Alfred

Check above

Business Family

10/10

Exceptional

02 Sep 2025

Kirsten

Great customer service!! The area surrounding the hotel was a bit strange due to it looking abandoned

Business_and_leisure Partner

10/10

Exceptional

02 Sep 2025

Pamela Watson

It was clean, quiet, comfortable bed, and the water pressure was GREAT.

Business_and_leisure Family

10/10

Exceptional

26 Aug 2025

William

Relaxing

Self

10/10

Exceptional

26 Aug 2025

Quazi Faria

We stayed with our family in a two queen bed suite. Very clean hotel and pool. Beds are very comfortable. Highly recommend it.

Leisure Family

6/10

Pleasant

25 Aug 2025

Verified traveler

Just okay

Hotel stay was just okay - it will do for a couple of days but don't expect much. Bed mattress made lots of noises on movement. Shower curtain kept falling to center of rod so water was spraying outside of shower. If we stuck part of the curtain in the handicapped bar, it would stay put. Breakfast was nothing spectacular and toaster was broken. On the plus side, the staff were very nice, the rooms were clean and the cost was a bit less than surrounding hotels.

Friends_and_family Family

8/10

Excellent

20 Aug 2025

Ethyel

Quiet and peaceful

Leisure Partner

10/10

Exceptional

17 Aug 2025

Evelyn

It was a very nice property friendly staff

Leisure Family

10/10

Exceptional

12 Aug 2025

qing

Good location

Self

10/10

Exceptional

08 Aug 2025

LaRene

The breakfast options was very good and acceptable

10/10

Exceptional

28 Jul 2025

Evgenii

👍

10/10

Exceptional

26 Jul 2025

Michael

Great experience

Family

8/10

Excellent

23 Jul 2025

Markia

Rooms were decent, a bit outdated, but overall nice. Free breakfast. The pool was closed for maintenance which was a bummer for my children.

Leisure Family_with_children

8/10

Excellent

20 Jul 2025

Thomas

Current Stay

Every time I have stayed here. It has been an excellent stay. Except this time the pool was out of order!!

Self

6/10

Pleasant

19 Jul 2025

Simi

It was good

6/10

Pleasant

14 Jul 2025

Diana

Although we chose this hotel as a recommendation from the sporting complex/event we participated in, the pictures online made it seem like a well-kept, modern hotel. This was not the case. Upon arrival the room door was left ajar, front of the A/C unit was laying on the floor, and the door didn't seal properly (you can see into the hallway in the space around the doorframe--we moved a table to cover this space so no one could peek in). Overall, the room just seems rundown and needs a lot of TLC in small areas.

Business Family