Name: Holiday Inn Express Columbia East - Elkridge
Address: 6064 Marshalee Drive, Elkridge, 21075, US

4/10

Poor

24 Jul 2026

Daniel

Terrible experience: fire sprinklers not working, only one emergency staircase open due to construction, no ice machine, horrible tv reception

2/10

Poor

23 Jul 2026

Laura

Lock mechanism stopped working on hotel room door and we were told by front desk staff that we had to wait for their “fix it” guy to come. Sitting in the lobby for over 2 hours and still no fix it guy or master key to get us in to the room to collect our belongings.

8/10

Excellent

22 Jul 2026

Justin

About 15 minutes away from Merriweather and Columbia. We stayed in a room with 2 queens and a pull out sofa as ordered. The ice machine was out of service on our floor but otherwise good stay.
Next to restaurants and other amenities.

8/10

Excellent

21 Jul 2026

eileen

the swimming pool and the sprinklers were not working or you would have had 5's all around. The sprinkler is an amazing lack and I'm surprised you were allowed to operate without this meaningful security level! There were a number of cigarette butts outside but otherwise the property was in apple pie order. The staff was great, breakfast great, parking great. Fix the sprinklers and pool!

8/10

Excellent

21 Jul 2026

Tamara

This Holiday Inn Express has seen better days. When we arrived, we were informed that the hotel had recently experienced flooding, which meant all of the accessible guest rooms were unavailable. My husband has mobility issues, and it would have been nice to have a heads-up on this situation. Unfortunately, the indoor pool and fitness room were also closed because of the damage.

To the hotel's credit, they had partnered with a local gym so guests could still work out, but there was no alternative for the pool. That was especially disappointing because we had booked multiple rooms during a large lacrosse tournament held in record-high temperatures. One of the main reasons we chose this hotel was so the teenagers in our group could cool off and relax in the pool after spending long, exhausting days competing outdoors.

The staff was courteous and did their best under the circumstances, but we wish we had been notified of these closures before our arrival so we could have made an informed decision about our accommodations.

The location is excellent for local sporting events, and we hope the hotel uses this opportunity to fully repair and refresh the property. With some investment in maintenance and amenities, it has the potential to once again be a great place for families and teams traveling to the area.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Lori

We were very disappointed when we arrived a little early from a 6 hour drive that they would not let us check in 45 min. early. They said the rooms were still being cleaned which I did not believe. They also said their pool was closed from pipes breaking… making the water too cold. I picked this spe
I will be choosing a different hotel in the future😞

Family

6/10

Pleasant

16 Jul 2026

Alec

Great staff. Building appears to be going through renovations.
Wifi did not work in my room. No curtains, just blinds too. Room smell a bit of smoke. Very safe location, just not the nicest stay.

Self

6/10

Pleasant

15 Jul 2026

Jessica

Pool was closed for renovations. The room did not keep out any of the humidity. While I know what to expect with hotel breakfasts, we looked at the sausage patties swimming in liquid and decided not to eat the breakfasts there. Staff didn’t acknowledge or greet us as we entered or exited. The only plus was that the hotel was conveniently located . I wouldn’t stay here again.

Friends_and_family Family

4/10

Poor

15 Jul 2026

CYNTHIA

Requested our stay be cancelled because of poor condition of room.
Went to another hotel.

Family

2/10

Poor

13 Jul 2026

Thang

stay there for 5 days and no pool, no gym, no room service for 5 days and ran out of toitlet papers. When i ask their housekeeper and they said they don't have it.

Family_with_children

6/10

Pleasant

12 Jul 2026

Jennifer

The hotel was under reconstruction. No amenities could be used including the pool. The lobby was like a sauna it was so hot and the elevators smell made me nauseous every time we had to get on them.

The hotel is in an excellent location and that's why we chose it but if we had known there was construction and you couldn't use the amenities then we wouldn't have stayed there.

Partner

4/10

Poor

11 Jul 2026

Nicole

The pool has been unavailable every time I stayed there (at least 3 times). One time the fire alarm went off 3 different times effecting our sleep because we stood outside and listened to it for hours. The pool still was not open this time and the first floor was like a sauna. The air conditioning in the room wasn’t much better and it’s not worth saying anything because the staff just excuses it. The duvet on the bed was ripped as well. If it wasn’t so convenient, I wouldn’t stay there; however next time I’ll try to find somewhere different. Holiday Inn-you should be ashamed of this property

Family

10/10

Exceptional

10 Jul 2026

Dashawn

Great place, would stay again.

Family_with_children

2/10

Poor

08 Jul 2026

Kelly

The pool and gym were closed with nothing online about it. I booked through expedia and then when I got there they told me my card wasn't on file and they charged me again!

Family

4/10

Poor

06 Jul 2026

Jim

Was not told the pool was closed, had been for weeks… it was over 100 degrees out .
Should have known by the driveway leading to it … pot holes.
Tv went out for more than 5 hours.
Big bugs in the elevator.
Stayed 5 days , room was made up 1 time the entire stay.
Never again.hotel from hell.
Manger should be fired.
I told her about our stay and she had an attitude like I’ve never seen.
We won’t be booking through you or with them again.

Partner

8/10

Excellent

06 Jul 2026

George

Pool and fire alarm system were not open or working.

Self

4/10

Poor

05 Jul 2026

Monica

Room was ok…AC was not working well. Breakfast was not so great. Parking was great. Cable was not working. Pool was out of service.

Partner

10/10

Exceptional

29 Jun 2026

Greg

The manager was very attentive as a trainee was checking me in. She made sure that everything was right and also gave me very late check out so that I could enjoy all the amenities.

Partner

10/10

Exceptional

29 Jun 2026

James

Our stay was pleasant and easy. Staff was very friendly and helpful.

Family

6/10

Pleasant

22 Jun 2026

david

Staff was helpful. A primary reasons we booked was because of the pool which was closed.

Family_with_children

10/10

Exceptional

22 Jun 2026

Suzan

Our room was roomy and relaxing. We loved the bench outside the lobby to enjoy the outdoors and the delicious breakfasts. Front desk staff were friendly and helpful. Also enjoyed the nearby shopping center and gas station- very convenient. Location was excellent. Only drawback was no hot water- probably due to large # of lacrosse players staying there and their frequent showers.

Partner

10/10

Exceptional

18 Jun 2026

Chris

A great place to stay all around. Very clean

4/10

Poor

15 Jun 2026

Ryan

The water line broke, so no showers, toilets, etc.

No water was provided to guests. (Bottled water)

Also, nothing was offered for compensation.

Partner

8/10

Excellent

11 Jun 2026

Andrew

Good room and excellent breakfast spread!

Family

8/10

Excellent

08 Jun 2026

Arkida

The hotel is in a great area. I would have gave a 5 star but the pool was pretty gross. My stay was great. The breakfast was good. I would recommend

Self

8/10

Excellent

06 Jun 2026

Kasey

The room itself was spacious enough for four and the lobby area was excellent for whole group meet ups. The pool and fitness center are what you would expect from a hotel - they exist but are small and not overly well kept.

The laundry room had only one functioning machine (out of 2) which made doing laundry on a tournament weekend difficult. If you’re traveling there and need the machine just know it only takes cash/quarters.

Overall, it was a good place to stay.

Friends_and_family Family

8/10

Excellent

29 May 2026

Richard

Nice room. Bathroom clean.
Very clean oveall.
Staff at check in was really helpful. Breakfast was excellent. Coffee available all day and it's really good.

Partner

2/10

Poor

25 May 2026

Tanya

We just happened to be there with several soccer teams and it was loud, noisy and very disruptive the whole weekend

Family

10/10

Exceptional

25 May 2026

Lizzy

Todo perfecto

Partner

10/10

Exceptional

20 May 2026

Herta

Staff at check in. Very friendly and helpful.

10/10

Exceptional

20 May 2026

Nazma

Absolutely loved this location! I ended up getting a King suite since the regular King was booked and I was amazed at the size and cleaniness of the room. Everything was modern and clean. The room was spacious and quiet. Front desk was superb, had me checked in less than 5 minutes. Highly recommend.

Self

10/10

Exceptional

19 May 2026

Yailene

Very good

Family_with_children

8/10

Excellent

18 May 2026

Joe

Found Hotel to be Clean and Well Maintained, and Staff was Very Friendly and Helpful. Breakfast was Good, and what I Expected.

Self

6/10

Pleasant

18 May 2026

Kim

The breakfast had a nice variety. Property was clean. However, the room had broken blinds so you couldnt get any natural light in room. There were no cups/coffee in room to make your own. There was no blow dryer or clock in room. At $200 a night, you would think there should be more amenities. I reported the issues and staff didnt seem to care. It would be nice to receive a credit back.

Partner

10/10

Exceptional

14 May 2026

Matthew

Clean and quiet place to get some rest.

Self

10/10

Exceptional

10 May 2026

Neil

Good hotel for the price, enjoyed the room the breakfast and the staffp

Partner

10/10

Exceptional

04 May 2026

Mirza

Awesome

Family

8/10

Excellent

27 Apr 2026

Bintang

Pool is not open, I wish we knew it sooner

6/10

Pleasant

22 Apr 2026

Nancy

The staff is very friendly and helpful. However, if you plan to use the pool, I suggest you go somewhere else. You can't even see the bottom of the pool because it's so cloudy. Only one of the elevators works and it's pretty slow.

Family_with_children

10/10

Exceptional

21 Apr 2026

Eddy

Great stay

Family_with_children

6/10

Pleasant

20 Apr 2026

Margarita

The pool was very disgusting for the 2 days I stood there we couldn’t even get in it

10/10

Exceptional

16 Apr 2026

Thomas

Great location

Partner

6/10

Pleasant

15 Apr 2026

Christina

The food was ok hard to keep replenished. Not enough ada parking spots . Room was clean beds were comfortable. Had requested extra pillows they could give me the two out of three . They said any of the special requests on my reservation such as being on lowest floor or being in wheelchair crosses over from hotel.com to the hotel

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

Darrick

Yes

Self

10/10

Exceptional

11 Apr 2026

Omar

Everything was great

6/10

Pleasant

11 Apr 2026

Morgan

room was almost perfect, but the jets in my tub didn’t work. the pool was cold, and breakfast was okay

Partner

6/10

Pleasant

07 Apr 2026

Allan R

The breakfast and coffee service were both terrific. However, the front desk clerks for when I both checked in and checked out were not the best. They didn't greet me at all and they didn't even asked how my stay was. And, it wasn't even busy. Unacceptable! Finally, for the breakfast service, they need to offer regular yogurt, in addition to greek yogurt.

Self

6/10

Pleasant

05 Apr 2026

Lashonda

Slow internet, my carpet was wet, the lady that checked me in had a horrible attitude, kids running down the hall a crazy couple days

8/10

Excellent

03 Apr 2026

Angela

Breakfast was decent. My only complaint with breakfast was they were out of half and half, and the bacon was basically crumbles. The pool was good, never had any pool towels, but not that serious. Otherwise everything was fine. Good value for the price! Rooms clean and comfortable.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Peter

Bedsheets were torn

Self

8/10

Excellent

30 Mar 2026

Hazel

We enjoyed our stay and the convenience.

Family_with_children

6/10

Pleasant

28 Mar 2026

Angela

Room was clean and decently updated. Staff was nice. Free hot breakfast but you could tell it was just reheated. Pool was out of order. Fitness center was very small (dumbbells, elliptical & treadmill) and the treadmill didn’t work. They do have a partnership with the fitness center around the corner if you have time to use that instead. My room keys deactivated multiple times throughout my stay.

Self

10/10

Exceptional

26 Mar 2026

Jermone

My favorite place to stay at in area. Great staff. Rooms are clean and spacious. Very good breakfast which is included in stay. Plenty of parking.

8/10

Excellent

23 Mar 2026

Rachel

This day was wonderful. The pool is great on the day we arrived and the breakfast in the morning was amazing. I was disappointed that on the day of checkout. The pool was completely closed for cleaning and I wasn’t aware of this. I had planned to swim for a few hours before leaving, but that didn’t happen.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Juanita

The room was very clean, the beds were comfortable and the breakfast buffet was amazing.

Family_with_children

6/10

Pleasant

15 Mar 2026

Phi

The handle/lock in the bathroom, you had to pushed it up for it to click to shut the door and lock. The vent in the bathroom rattled badly. The AC was horrible with the rattling noise. The stairs were very dirty and the staff were not friendly.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Wilfredo

Clean room.

8/10

Excellent

14 Mar 2026

patricia

The room was very clean. The breakfast options were good too.

Friends_and_family Family

6/10

Pleasant

13 Mar 2026

Norman

.

Partner

8/10

Excellent

06 Mar 2026

kimberly

We had a suite. It was very nice.

The pool was “under maintenance” which was pretty upsetting for the kids. The pool was on and looked perfect but we weren’t able to use it. The person at the front desk had no idea when it would be ready.

Family_with_children

8/10

Excellent

04 Mar 2026

Raymond

A comment on the breakfast item ( French toast ).
The French toast was inedible because it was so hard, the plastic knife was not able to break it into pieces.
The room was clean albeit outdated.
The guy who checked us in was very nice and friendly and helpful. The woman at the desk upon checkout was curt and acted like she couldn’t be bothered. Either she was having a bad morning or she’s the wrong person for the job.

Partner

4/10

Poor

01 Mar 2026

Holly

Breakfast was terrible. Saw a staff member open the syrup bottle with her teeth. The pool was broken and we had group of kids staying there for the pool and the website has no notification that the pool would not be in use. Will not be staying here again.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Serrell

Clean room, wonderful staff, spacious room that indeed was excellent! Comfortable and reasonable pricing!!

Partner

10/10

Exceptional

25 Feb 2026

Anthony

We loved the new hotel with the comfortable bed, pillow snd linens. The bathroom was very nice with space and counter space. It’s also nice to put your luggage on the bench. There could be more lighting in the room. The breakfast was great. Loved the brewed coffee

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Rosanna

Friendly staff

Friends_and_family Family

8/10

Excellent

20 Feb 2026

Donna

Overall, it was good. I was able to hear the traffic noise, but it did not keep me awake. Breakfast started a bit later than I hoped, but it was good.

Partner

10/10

Exceptional

20 Feb 2026

Veanzo

Everything I was pleased

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Robert

We have been staying at Holiday Inn Express for a few years now. It’s our goto hotel. Everything was great , my only complaint was the pool was closed and not pinned on the site when booking. That was a huge part of picking this hotel as it was a weekend getaway for my wife and I. Other than that it was a great stay. Jenna was great in accommodating us with a later check out. She was definitely a sweetheart

Partner

6/10

Pleasant

16 Feb 2026

Evelyn

The staff was friendly. There was too much smoking going on in rooms on the 2nd floor. The smell of weeds constantly coming into the room I was staying with my two daughters. There was way too much banging coming from the other room it was hard to sleep throughout the night. The ice machine was not working in every floor I had to go to the fourth floor very inconvenient.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Robert

Everything was top notch, from check in to check out. The lady up front Jenna was a sweetheart. Pleasant to deal with and very helpful

Partner

6/10

Pleasant

15 Feb 2026

Melisa

the room was in very good condition.But the reception was not friendly and welcome in

Partner

10/10

Exceptional

15 Feb 2026

Igor

Clean hotel, great staff! Overall, good stay.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Alexis

Clean and easy to check in and out

10/10

Exceptional

09 Feb 2026

Peter

Yes

Business_and_leisure Friends

6/10

Pleasant

08 Feb 2026

Daniel

Very Courteous Staff Whole Building had a sour smell Room was clean and nice could not overcome the smell and the parking lot was not clean of snow in any spaces

Business Self

8/10

Excellent

02 Feb 2026

Angela

Yes

10/10

Exceptional

28 Jan 2026

Julian

The room was clean and the staff were courteous.

10/10

Exceptional

17 Jan 2026

Caitlin

Yes

8/10

Excellent

16 Jan 2026

Jennifer

Close to everything we wanted to see.

Leisure Family_with_children

10/10

Exceptional

16 Jan 2026

Jermone

My room was nice and clean. Staff is very friendly. Breakfast was very good.

Business_and_leisure Self

8/10

Excellent

05 Jan 2026

David

Room very clean

Business_and_leisure Self

10/10

Exceptional

31 Dec 2025

Kayode Michael

Clean room, and staff’s friendliness

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

janet

The room was supposed to be accessible. The bed was so high I had a lot of difficulty climbing into it. The bathroom lacked grab bars where needed, and none at the toilet. The room lacked soundproofing and was very noisy. Lots of door slamming, heavy, stomping feet upstairs, vacuum cleaners running, not restful.

Partner

4/10

Poor

29 Dec 2025

Angela

Check in took forever

10/10

Exceptional

29 Dec 2025

Jermone

The staff was very friendly and helpful. My room was clean and the TV was a nice. The best thing about my experience was the breakfast that's included in your stay. It was probably the best included breakfast I have ever had. I appreciated the turkey sausage alternative. Breakfast also included regular sausages, eggs, pancakes, oatmeal, cereals, yogurts, fruits, breads/bagels, and juices. They also had these warm and fresh cinnamon rolls that were amazing. They have a coffee machine that's available 24/7.

Leisure Self

6/10

Pleasant

24 Dec 2025

Woosuk

Everything was okay, but the water pressure was weak. The toilet even got clogged once.

Friends_and_family Family

4/10

Poor

22 Dec 2025

jason

The description offered a room with two queen sized beds both beds in the room were full size and the room was supposed to have 2 televisions, it had one television and mounted wall mount where a tv was supposed to be.

Leisure Family_with_children

8/10

Excellent

21 Dec 2025

Kimberly

Clean room, friendly staff, good breakfast

Leisure Partner

8/10

Excellent

17 Dec 2025

Monica

This hotel is everything it needed to be for a Holiday Inn Express, though a bit overpriced it was clean, the staff was professional and breakfast was nicely presented with variety. They had hot oatmeal annd cinnamon rolls and that is always a win for me!

6/10

Pleasant

15 Dec 2025

Tia

The room was clean and the staff was friendly.
We asked for a quiet room and were placed on the 3rd floor. The hotel was busy and we understand that. However, it sounded like there were lots of people in the room above and next to us. There was lots of banging and running in the halls. It was both very late and then very early the next morning. Doors closing and slamming all over the place. There is no way to block out all the noise.

10/10

Exceptional

13 Dec 2025

vicki

I have recommended this hotel for all my daughter's out-of-town guests.

Leisure Family

10/10

Exceptional

13 Dec 2025

Pleschette

Check in was quick the room was clean and the breakfast was good! I stayed one night for a little getaway it’s in the cut but the Arundel Mills mall is a short drive away. Staff was friendly when I had to chat with them they even let me check out an hr later. I did notice two spots of a leak in my room not sure if they were aware and forgot to inform them.

Self

6/10

Pleasant

13 Dec 2025

Valerie

It wasn't the best. Hair on the bathroom wall. Fridge not looking its best inside.

10/10

Exceptional

08 Dec 2025

Jonathan

Good place to stay for a weekend

Family_with_children

10/10

Exceptional

07 Dec 2025

Jacquelyn L

It was great

2/10

Poor

06 Dec 2025

Christine

Jacuzzi tub didnt work & left something & called SIX times trying to get it back (beginning the following day) and no one ever called me back. Then when I went in person, I was told they threw it away

10/10

Exceptional

05 Dec 2025

Yvonne

The staff hospitality was great

8/10

Excellent

05 Dec 2025

Sabrina

The hotel itself was good. One elevator was not working properly and several of my guests were in their 80s. Also room keys kept deactivating and had to leave 80 year olds standing in the hallways while going back downstairs to reactive keys. bummer!!!

Leisure Family

8/10

Excellent

30 Nov 2025

Mitch

Pool was NOT heated - too cold to swim in.

Leisure Family_with_children

6/10

Pleasant

27 Nov 2025

Kate

Room was clean. Shower had hot water and breakfast options and dining area were good. Low rating related to broken exercise equipment, very cold indoor pool, and difficulty communicating. Would recommend for a good place to stay and eat.

Friends_and_family Family