Holiday Inn Columbia East Jessup

8/10

Excellent

13 Mar 2026

SANG JUN

Clean room

Partner

10/10

Exceptional

11 Mar 2026

Senica

Overall, my stay was mostly positive. When I first arrived, everyone at the hotel was very friendly and welcoming. It was a little difficult to find my room at first, but I eventually found it without too much trouble.

When I got into the room, it was very clean and comfortable. The only small thing I noticed was that the tiles in the bathtub were slightly dirty, but it honestly didn’t bother me much.

Breakfast was really nice and I enjoyed the options available. The only issue I had during my stay was at the restaurant area. I waited for quite a while because an employee was having a conversation with someone else (I couldn’t tell if it was another customer or a friend). Once he noticed I was standing there, though, he did help me right away and everything was fine after that.

The main concern I had was with the billing. I paid almost $200 when booking through Hotels.com, but the hotel later charged me an additional $100 that I was not aware of. I reached out to ask about the charge, but I never received a response and still haven’t heard back. I wish the hotel had been more transparent about any additional fees ahead of time.

Other than that issue, the stay itself was comfortable, but the unexpected charge and lack of communication about it was disappointing.

Self

6/10

Pleasant

08 Mar 2026

Jae

Expedia advertises its hotels as either Free Breakfast or Breakfast($). Since Expedia didn't have Breakfast($) on this property, I booked it thinking breakfast was included. In fact, free breakfast was the main reason i booked this particular property. When i went down for the breakfast, i had to pay $17 per person. I didn't read it too carefully but Expedia apparently advertised this property as Breakfast Available, which can mean either or both. I think it would be better practice if Expedia advertised all of its properties as either Free Breakfast or Breakfast($) only.

10/10

Exceptional

06 Mar 2026

Dan

Nice

10/10

Exceptional

02 Mar 2026

Rashid

yes

10/10

Exceptional

01 Mar 2026

Joseph

Clean room, staff excellent.

8/10

Excellent

24 Feb 2026

Sayaka

Clean room. Quiet. Friendly staff. Great location. Great price.

Self

10/10

Exceptional

24 Feb 2026

Jeffery

I would have to say most definitely the room was spectacular with all the amenities I needed for a comfortable stay. Secondly the breakfast was also great for I was able to enjoy two of the three days of the complimentary breakfast provided.

Self

6/10

Pleasant

22 Feb 2026

Savannah

Our sheets were clean the room floor was a little dusty and a Pringle lid left behind, front desk forgot my breakfast voucher when I checked in but host in the morning looked it up and was nice and helpful

Partner

10/10

Exceptional

21 Feb 2026

Jose

Very spacious and clean rooms.

10/10

Exceptional

21 Feb 2026

Tiffany

Yes

Partner

8/10

Excellent

19 Feb 2026

Derek

Yes

2/10

Poor

17 Feb 2026

Amanda

When we checked in, it took a very long time.

There were people trying to get into our room at 1:00 am. And the front desk called our room twice at 1:00 am. Woke us up and didn’t even explain what was going on.

Leisure Family

10/10

Exceptional

16 Feb 2026

Jessica

Spacious gorgeous rooms

Leisure Partner

2/10

Poor

15 Feb 2026

Wilder

Room was dirty, Fridge was leaking water, Odd smell

Leisure Partner

8/10

Excellent

15 Feb 2026

Elizabeth

Employees were nice. Property is huge and it was packed the night I was there. The entryways that were supposed to be locked and opened by keys didn't close and lock properly. room was a \"terrace\" room which translates to basement. It was odd to get down to it and the hallway had some interesting and intense odors of ammonia and cigarettes and maybe Marijuana. Room itself was clean and the exercise area was good-a few treadmills, an elliptical, free weights, mats, a Bosu, and some straps and bands. Also very clean.

Leisure Self

4/10

Poor

14 Feb 2026

Justin

Of all the business and budget hotels I've stayed, this is the first with no hot coffee or bathroom towels.

6/10

Pleasant

13 Feb 2026

Carolyn

The staff are respectful but not warm. You feel like you are being a burden or doing something wrong. The nicest person I found there was the housekeeping lady. It is like the staff have been doing this too long and are really over interacting with people. I would not stay there again.

Business

10/10

Exceptional

10 Feb 2026

Jinshun

Clean room, though there could be more destination chargers

10/10

Exceptional

10 Feb 2026

Danny

Clean comfortable peaceful

4/10

Poor

10 Feb 2026

Brandon

Honestly the room wasnt really the problem it was the little things for me. They have a security deposit which i get however they charged me TWICE for the room. When i brought this to the attention of the employee at the lobby l was brushed off and was told it would be put back on my card. Herevwe are 4 days later and it is still not fixed. What should have been a 90 dollar stay has now tied up an additional 180 dollars in my funds. Will never stay here again or any other holiday inn affilate. I would reccomend all others avoid this as well as it is not right.

8/10

Excellent

09 Feb 2026

George

Clean room

Leisure Family

10/10

Exceptional

06 Feb 2026

Junior

CLean room, good customer service, delicious food and the environment is awesome and peacefully.

Friends_and_family Family

8/10

Excellent

05 Feb 2026

Gregoriann

Clean and new newer.

6/10

Pleasant

02 Feb 2026

Cathryn

The room was clean, but the heating unit thermostat did not work properly (was either on (hot!) or you had to turn it off.) Was only there one night, so was workable, but not ideal.

Staff were nice and helpful, though check in was very slow, mainly bc of line, but also bc desk agent very chatty with all.

Guests should pay careful attention to what type of Holiday Inn they are staying in. As it was explained to me, the Holiday Inn Express (which I think of as the lower level) gives you a free breakfast. BUT, the \"Full Service\" Holiday Inn does not (16.99 at this one). If one was traveling with a family, that would really add up. Also a bit counter-intuitive. In any case, read carefully! Breakfast Available means you will pay the big bucks.

Business

10/10

Exceptional

01 Feb 2026

ARNOLD

over all

Business Self

10/10

Exceptional

01 Feb 2026

Suleiman

Clean room the entire facility was very clean

Self

6/10

Pleasant

01 Feb 2026

Colette

No free breakfast 😢

Business Partner

10/10

Exceptional

31 Jan 2026

ARNOLD

totality

Business Self

8/10

Excellent

29 Jan 2026

Sabrina D

The Hotel is clean my room was clean and comfortable the bed in between firm and medium soft only issue is that the Hotel is host to many events problem is hotel guests has to scramble for parking spots when events take place. It happened to me I ended parking around the back entrance and it’s barely light and it’s a very large parking area WHERE the doors to the event is around the back and should be the designated area for event parking leaving best options for paying hotel guest. Did I mention that my hotel key wouldn’t open the doors because the doors were not working leaving me to drive to the front entrance to alert the hotel staff on duty. So we walked where the event was being held and that’s when he said the doors are unlocked and I point out how an I suppose to know that when the sign outside says these doors are locked use the other door is when I said key fob doesn’t work is when he said oh yes the door is not working is why the event door entrance is open, I said sir read your sign and fix the problem this is an inconvenience in 17° temps trying to find parking and get inside the building. Guest should be 1st priority event parking should be in the back entrance where the event is being held Everytime.

10/10

Exceptional

26 Jan 2026

Thomas

Nice area and room

8/10

Excellent

23 Jan 2026

Eric

The room was very nice and clean!

10/10

Exceptional

18 Jan 2026

ARNOLD

location

Business Self

10/10

Exceptional

18 Jan 2026

susan

Great place to stay.

10/10

Exceptional

15 Jan 2026

Madelyn

Nice area ,very clean and very friendly staff

Leisure Family

10/10

Exceptional

12 Jan 2026

Ramatu

Yes nice

10/10

Exceptional

11 Jan 2026

Michael

Clean

6/10

Pleasant

11 Jan 2026

Anisha

This is my second stay at this hotel and I have to say my 1rst visit was better than my 2nd. The cozy feel and convience of having things around me within walking distance was fantastic but what really drew me was the quietness. This 2nd time around my room was near the staircase abd the guests acrias from me were very noisy slamming their rooms doors, playing in the hallways, as well frequently back and forth in the staircase with that door slamming constantly. To say the least, my last night and a half, I did not rest well. I hope the next time I visit I wont experience this again.

Leisure Self

8/10

Excellent

11 Jan 2026

Joe

Easy highway stop. Shopping center and gas stations across the street.

10/10

Exceptional

04 Jan 2026

Deasy

The room was great and clean. The only minor detailed missed was that we had 2 conditioner bottles we did not have shampoo.

2/10

Poor

03 Jan 2026

Laura

The hotel was great but unfortunately I found out that the staff at the front desk gave out my room number to someone who was not on my reservation. As a female traveling alone this is a huge safety violation

Leisure Self

8/10

Excellent

03 Jan 2026

priscilla

Room clean ..everything great..just that breakfast 😋 is 16$

Family_with_children

10/10

Exceptional

31 Dec 2025

Kenny

Yes

8/10

Excellent

29 Dec 2025

Debra

Clean room, easy on/off Interstate 95.

Partner

10/10

Exceptional

28 Dec 2025

Esther

Staff was great for check-in,room was SUPER clean an amenities a lot of them!

Leisure Partner

8/10

Excellent

27 Dec 2025

Walid

The room was clean and the staff was courteous. The breakfast was average.

Leisure Self

2/10

Poor

26 Dec 2025

Bonerge

The pictures show an indoor pool. Because our prior booking at a different hotel who had an indoor pool was closed.

We called ahead of time and asked if there was anything wrong with their pool and we were told there was nothing wrong with it ,so I booked it ,funny funny it’s an outdoor pool when we get there. I didn’t even check in. I just left.

I did what I was supposed to do. I honestly feel cheated and mocked by whoever told me that there’s nothing wrong with their pool.

I have a child with autism and specifically look for properties with a pool.

I’m annoyed and I’m mad not having such a specific amenity, this should be reported immediately if not functioning and the pictures should be specific to a property..

Leisure Family_with_children

10/10

Exceptional

25 Dec 2025

James

Beautiful and very clean!

10/10

Exceptional

25 Dec 2025

Robert

Yes, very clean

Leisure Self

8/10

Excellent

24 Dec 2025

Kie

Clean and comfortable. Convenient to Rte. 95, plenty of food options nearby. We passed on the breakfast- seemed expensive for what was offered.

Leisure Partner

6/10

Pleasant

23 Dec 2025

Darnel

The room was clean. I came in the miss of the night so that’s when the younger staff are working. Entrance smelled like weed. Not much of a breakfast menu. If breakfast was free, I’d give it 4 stars. Charge still pending on my card after a week, that’s frustrating. Still worthy of a second visit if necessary.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Analicia

The staff made my birthday very special and it felt like I was home during my visit away from home. Thank you.

Leisure Family

10/10

Exceptional

21 Dec 2025

VICTOR

Dwayne at front desk was great!

10/10

Exceptional

21 Dec 2025

Latarsha

Clean room

Leisure Partner

10/10

Exceptional

21 Dec 2025

Siheme

The room was clean and comfortable.

Leisure Family

10/10

Exceptional

18 Dec 2025

WIN

Clean and spacious room with two ev chargers by the entrance.
We stayed here only because of EV chargers.

Business_and_leisure Partner

10/10

Exceptional

18 Dec 2025

olawale

Good

Leisure Friends

10/10

Exceptional

14 Dec 2025

Carrie

Jessica at the front desk was so kind and helpful. The room was clean.

Partner

8/10

Excellent

14 Dec 2025

Darren

Yes

10/10

Exceptional

14 Dec 2025

Theresa

The room was clean, the staff was friendly, the breakfast was great, there was plenty of parking, the air conditioning/heat worked well.

Business Partner

8/10

Excellent

12 Dec 2025

Mia

Yes everything went well

2/10

Poor

08 Dec 2025

Megan

The day front deck receptionist were fantastic well as the evening. The rooms are well groomed. There were children assigned to the 2nd floor. My room were 218. These kids were ripping and running well as playing scocer ball in the hallway. They were bouncing off of the walls, guest doors and ringing guest door bells including mine. I did notified the night receptionist. We tried to get some early rest for a football early am game. The noise did not subdide until about 12am. We checked out early about 8:20am. The Receptionists mentioned and the restaurant attendent were super friendly pleaant and nice.

Business_and_leisure Family

10/10

Exceptional

02 Dec 2025

Wanano

My stay was absolutely amazing! From the moment I checked in, the staff were friendly, welcoming, and professional. The room was clean, comfortable, and beautifully maintained. I loved how peaceful the environment was it really felt like a home away from home.The amenities were top-notch, and everything I needed was easily available. The service was fast, the atmosphere was warm, and overall, I had a wonderful experience. I would definitely recommend Holiday Inn to anyone looking for a great and comfortable stay.
Looking forward to coming back again!

6/10

Pleasant

01 Dec 2025

Overton

When I checked in, I found the girl could have been more personable. She had no personality. The room was ok, but the refrigerator did not work. I used it and the food I placed in there went bad. Most of the amenities (gym, pool, etc) were closed and that's no fun. I've stayed at this hotel two times before, and it didn't appear this bad. I will try it once more.

Self

10/10

Exceptional

30 Nov 2025

Tammy

Staff and the amenities..we stay here every time we are in town.

Partner

10/10

Exceptional

30 Nov 2025

Carlos

Very clean place, excellent room service and a good variety of food

Leisure Family

10/10

Exceptional

28 Nov 2025

Marcus

Very pleased

Business

10/10

Exceptional

28 Nov 2025

Nana

Perfect

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Tim

Staff was great

Business_and_leisure Family

10/10

Exceptional

23 Nov 2025

Damaris

Good all

8/10

Excellent

22 Nov 2025

Duane

Staff was courteous. Room just ok. Unfortunately, there was long strands of hair on the sheets when getting into bed. That’s not good. But clean otherwise.

10/10

Exceptional

20 Nov 2025

Crystal

Everything was so nice and comfortable.

Business Family

4/10

Poor

19 Nov 2025

Ayana

Front desk person wasn’t helpful and was dismissive. I thought this reservation came with

4/10

Poor

19 Nov 2025

deontae

The room was a knock off toilet seat is broke tub was dirty the customer service is a 3/10and i booked threw a 3rd party expedia is not representing them right and holiday inn needs to do better

Family

10/10

Exceptional

18 Nov 2025

MBENG

Not much but it was good

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Baoliang

Great service

8/10

Excellent

17 Nov 2025

Jacquelyn

Clean room. Enjoyed a daycation to focus and be able to get some tasks completed uninterrupted. I would visit again. There's a gas station convenience store and Burger King in walking distance.

Leisure Self

10/10

Exceptional

16 Nov 2025

William

Very nice place great food and friendly staff I'll be coming back definitely

Business Self

2/10

Poor

14 Nov 2025

Verified traveler

Reached out to staff and they never followed up. They also don’t answer their phones.

Leisure Self

10/10

Exceptional

14 Nov 2025

Oluwadolapo

Great service and the room was very clean.

Leisure Self

8/10

Excellent

10 Nov 2025

Esther

Room service

4/10

Poor

09 Nov 2025

Ehsan

Stuff support was very good. The whole hallway was smelling weed, which was totally unacceptable on11-09-25 morning.

Leisure Family

10/10

Exceptional

09 Nov 2025

John

Dyane was amazing during the check in process. The room was very clean and very nice. Loved it. Hope you get to experience dyane at check in he has a great warm welcoming smile and plesant atitude.

10/10

Exceptional

09 Nov 2025

Aaron

Room very clean.

10/10

Exceptional

07 Nov 2025

Shar

Great hotel, very comfortable beds

10/10

Exceptional

05 Nov 2025

Sereivudh

Breakfast is good and parking is easy

Business Self

10/10

Exceptional

02 Nov 2025

Ganiyu

Clean room, and amenities.

Leisure

6/10

Pleasant

01 Nov 2025

Edward

I think the tv’s should be updated. I couldn’t airplay movies from my phone to the tv. It’s 2025 and hotels should at least have smart tv’s by now, but other than that I enjoyed my stay at holiday inn.

Partner

10/10

Exceptional

27 Oct 2025

Tammy

Parking was great!

Partner

10/10

Exceptional

24 Oct 2025

Christine

The lobby and the dining are clean, new, spacious and modern. The diner is on site in case you need to grab something to eat. The staff is friendly. The room is spacious and clean.

Leisure Family

8/10

Excellent

23 Oct 2025

Deontray

Love the property. It isn’t in a great location but it’s a good choice off of Interstate 95. Will stay again if in the area.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Rita

I had a great experience. The staff were kind and the bartender was very nice.

Leisure Family_with_children

10/10

Exceptional

22 Oct 2025

Bismaris

No comi

8/10

Excellent

20 Oct 2025

Ruby

Check in was easy, for location hotel was quiet. Close to restaurants. No free continental breakfast

Business_and_leisure Family_with_children

10/10

Exceptional

19 Oct 2025

Kimberley

Decent hotel when traveling by. Had an electric car charger which was useful

8/10

Excellent

16 Oct 2025

Dorie

I enjoyed my stay, the only issue I had and the staff may or may not be able to have helped was that there were kids being loud in the halls and people yelling at times

Leisure Partner

10/10

Exceptional

16 Oct 2025

Craig

Stayed for 4 days and 3 nights. Very clean and sanitized room with microwave and mini fridge. Lots of parking but front and side lots fill up fast. Safe secure location with a shopping center having plenty of eating spots. Would definitely stay here again.

Business_and_leisure Family

10/10

Exceptional

16 Oct 2025

Mary

Staff very friendly

10/10

Exceptional

16 Oct 2025

JING

Clean room

10/10