The Westin Baltimore Washington Airport

2/10

Poor

18 Mar 2026

James

We arrived at 3:30 am and had to wait 30 minutes for their reservation system to turn over and be available. Then the door key did not work. I was told there would be no charge for the room because of the problems but have not check to see if that was done or not.

10/10

Exceptional

15 Mar 2026

Margie

Easy to locate, beautiful lobby, room is clean and comfortable. Aldi attended conference

6/10

Pleasant

15 Mar 2026

ELIZABETH

We didn’t use the airport shuttle. Our first room had a TV that wasn’t working so we had to be switched to a different room. The second room the AC wasn’t working very well. We got in super late so we decided to just deal with it. No one ever came to clean our room or bring new towels and it was a 3 day trip, we even called downstairs and they said someone would clean the room and never did. The property is nice but staff wasn’t the best. Probably will never stay here again

Partner

2/10

Poor

14 Mar 2026

Kristina

Was placed in a room that I didn't reserve. The room was not filthy but lacked deep cleaning. Trash behind the night stands dust, dirt, and water marks on furniture. The bathroom was painted terribly with paint on tiles like someone was in a rush and didnt care what they were doing. The hallway smelled like pee. The person when I checked in was very rude but the rest of the staff was nice.

8/10

Excellent

10 Mar 2026

Josette

Staff was very nice breakfast was also we enjoy our stay very much :-)

Partner

10/10

Exceptional

02 Mar 2026

Tamera

Nice hotel!

Partner

8/10

Excellent

02 Mar 2026

Dominique

Great service

Partner

10/10

Exceptional

28 Feb 2026

Felicia

The room was clean and staff were very friendly. I work at BWI and I had adequate shuttle service to and from the airport during the snowstorm.

Business Partner

8/10

Excellent

23 Feb 2026

Angela

I liked the roses and sweet treats in the lobby for guest. It was Valentine's weekend.

Business Self

8/10

Excellent

22 Feb 2026

Angelica

Great stay!

Leisure Partner

10/10

Exceptional

21 Feb 2026

Katherine

Nice hotel and staff

Partner

8/10

Excellent

20 Feb 2026

Tamara

The rooms were clean. The staff and the customer service was excellent. The only downfall was that the pool was closed. But I would definitely stay there again.

10/10

Exceptional

20 Feb 2026

LaDae

Great amenities and staff

Self

10/10

Exceptional

16 Feb 2026

Richard

Good

6/10

Pleasant

16 Feb 2026

Travis

Only down fall was on

10/10

Exceptional

16 Feb 2026

Iesha

Clean room , Staff was awesome the Valentine’s Day decorations was beautiful cupcakes and all.

8/10

Excellent

16 Feb 2026

Tomeka

The room was clean and accommodating. The shower pressure could have been much better.

Partner

10/10

Exceptional

16 Feb 2026

Shanette

This was a nice clean property. The front desk people were very nice. Breakfast was great. Dinner was delicious.

Self

6/10

Pleasant

15 Feb 2026

matthew

The staff was fantastic at the front desk. The room was a bit unclean when we arrived and the bedding was not correctly made. There was a lot of slamming doors over night well into early morning hours. Which isn’t a hotel issue but a guest issue. There was no posted signs showing us the cost of breakfast. It cost about two of us $63 for a buffet breakfast with very little options. We would have went else where had we known.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Alexis

Clean room, nice staff and great amenities

Business Self

10/10

Exceptional

01 Feb 2026

Priscilla

Room clean , staff very friendly and didn’t approve of the fact parking had to paid daily

10/10

Exceptional

29 Jan 2026

Lena

Hotel was clean, staff was kind and helpful. Bar drinks and food were good.

Leisure Self

10/10

Exceptional

25 Jan 2026

Jane

Price. Stayed at westin often. Best price thru hotels .com

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Kendria

Nice rooms and very clean

10/10

Exceptional

19 Jan 2026

Karisa

The staff were amazing and helpful. The room was clean and cozy.

Leisure Pet

4/10

Poor

19 Jan 2026

Amari

Pool was closed and it was really the main reason why I chose to stay here.

Leisure Partner

10/10

Exceptional

18 Jan 2026

JASON

Staff was welcoming and friendly

Leisure Self

10/10

Exceptional

13 Jan 2026

Roslynn

Great location .check in /check out was quick
Friendly staff

Leisure Family

2/10

Poor

11 Jan 2026

Victoria

In addition to the hotel rate, there is an additional $20 per night for parking. The room, especially the bathroom was dirty and the carpet was gross( was sticky with bare feet). Final straw was there was no hot water/shower didn't work. There was nothing about the stay that was positive EXCEPT Christopher and the GM were very accommodating and understanding when I expressed my need to leave. They were very nice folks.

Business Self

10/10

Exceptional

09 Jan 2026

David

Great staff.

8/10

Excellent

04 Jan 2026

Thomas

Clean, fresh, comfortable!

Leisure

10/10

Exceptional

03 Jan 2026

Autumn

The mattress was amazing!! Slept like a baby!! Staff at the front desk were top tier. The restaurant was highly understaffed on New Year’s day. I was with a large party and the poor employee had to wait on us all by herself as the other employees were taking down Christmas decorations. Food was actually very good and came out hot. She did amazing! I don’t remember her name.. I came in on 1/1/25 around Noon with a wedding group. They also did a wonderful job with the Wedding ceremony, etc. Service was amazing |

Business_and_leisure Partner

6/10

Pleasant

02 Jan 2026

Sonia

Will it was ok the first morning that we were there we went to go get breakfast. I don’t know if it was because it was 10am after I guess there was a wedding there the point is that I ordered coffee the coffee was cold. I ordered coffee, not cold coffee that was one then it’s besides that it was OK. I didn’t like that I had to pay for parking, but whatever it is, what it is.

Business Self

10/10

Exceptional

31 Dec 2025

Mohamed Al nazir

Breakfast and coffee should be free

10/10

Exceptional

29 Dec 2025

Dean

Good morning

8/10

Excellent

29 Dec 2025

Jason

Second time here, love it. Stayed in room 722, the remote needed batteries but also noticed we couldnt change the channel unless we were right in front of the tv. The internet connection didn't work so I couldn't log into any streaming services on the tv. But never have any issues here. Love it every time.

Leisure Partner

6/10

Pleasant

29 Dec 2025

Bridgette

The room was clean and mostly comfortable. The gym was a nice amenity. The hotel is in a very convenient location. The staff was courteous. But I was pretty disappointed in a few things. This was my second or third time staying at this hotel and I don't remember it being like this. First of all, parking is a nightmare. In order to park at the hotel that you've rented a room at, you have to pay $18 a day. To make it worse, parking spots are not even guaranteed. There were multiple nights where I had to drive around four and five times to find a spot. And when I could find none, the associate manager at the front desk specifically told me to \"park in the fire lane\" where a bunch of other cars were parked- \"just anywhere you can find a space, we won't tow you\". Also, there are signs everywhere saying that they're a non smoking property. But there were 2 nights on the 3rd floor where the smell of smoke from cigarettes and marijuana was flowing through the vents all night. It was almost unbearable. Thirdly, the shower head would not work at all in my room. It would not turn on. The Westin is a good hotel, but I'll probably stay at one of the many others in the area next time.

Leisure Self

10/10

Exceptional

27 Dec 2025

Michael

How clean the room was

6/10

Pleasant

26 Dec 2025

Jennifer

Front desk staff was friendly and helpful. Bathroom in room could use cosmetic fixes (cracks) and a deeper clean. No complimentary water, and bottles in the room were expensive. Surprising for a nice spot.

Business

10/10

Exceptional

25 Dec 2025

Porsha

Room was fine, staff were fine. There was no complaints

Leisure Partner

10/10

Exceptional

22 Dec 2025

Abdullah

Room was clean

Business Family

8/10

Excellent

14 Dec 2025

Mike

Staff was courteous and room was clean. Would give 5 stars but the shampoo and soap dispensers in the shower were emty.

Friends_and_family Friends

4/10

Poor

10 Dec 2025

Amira

Water takes 20 minutes to get hot, shower curtains smelt sour, worst pillows ever

Leisure Partner

10/10

Exceptional

08 Dec 2025

Carletta

Clean room, easy check in! I slept well my entire stay!
When you see Tamika Crout, let her know that I mentioned her! The absolute best professional! Thank you for making my stay comfortable in my family’s time of need, Tamika!

6/10

Pleasant

08 Dec 2025

LeGrand

Food was too expensive

Family

6/10

Pleasant

08 Dec 2025

Stephanie

Restaurant was over rated and breakfast buffet was $30. Not too much in area to walk too and 2 day no towels and room was not cleaned properly. Staff pleasant and shuttle drivers were good

Leisure Family

6/10

Pleasant

08 Dec 2025

Michelle

Lovely check in staff. Baked goods, coffee, tea and water available when you arrive. It’s the type of hotel where young kids gather in the lobby and then bang on doors throughout the night, which the hotel has no control of (understandably). Just trying to paint a picture of the ambiance. My room felt aged. It also reeked of recreational drugs in the bathroom and the closet. Maybe some febreeze could benefit the space. Fine for a day but no longer than that.

Self

10/10

Exceptional

06 Dec 2025

Brittany Domonique

The room was great, the restaurant was excellent I loved the crab cakes and crab chowder. Would definitely recommend 10/10

Leisure

10/10

Exceptional

01 Dec 2025

Tamika

Clean room, lovely scent in the hallway of my floor, and the quietness of it ask

10/10

Exceptional

28 Nov 2025

Franchesca

Chris at the front desk was phenomenal! From his warm hospitality to his knowledge in everything! I enjoyed his presence!

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Jose

Friendly service checking in and the room was spotless.

10/10

Exceptional

24 Nov 2025

Shemika

Always a great stay

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Mark

good quick shuttle from airport. Had problem with toilet but was fixed in 15 min by maintenance . Good food in restaurant .

Business_and_leisure Self

6/10

Pleasant

24 Nov 2025

Paul

Shower was awful. No hot water in the morning

Business Self

2/10

Poor

23 Nov 2025

Nadeem

Check in was bad and no info given on the hotel, as a Marriott Bonvoy gold they give you one water bottle(after asking for it) , entered my room and the toilet would not flush, room had a “not clean” smell in it and they don’t refresh the room after being out of it all day. By far the worst Westin I have have ever been too.

10/10

Exceptional

22 Nov 2025

Keysha

Na

2/10

Poor

21 Nov 2025

John

1. Mold in bathroom shower
2. Internet did not work for entire stay
3. Safe did not work
4. Room temperature difficult to regulate

Business

2/10

Poor

19 Nov 2025

Kevin

I was there for a vendor summit. They stuffed us in a conference room on the 7th floor. Dimly lit and tiny. Screens were located in terrible locations. The other breakout room was set up in the bar. It was supposed to be set up at 10:00 AM. It was not. WiFi did not work in the rooms. No ice machine on my floor. The ice machine on the summit was out of order. Had to pay to park.

Business Self

10/10

Exceptional

16 Nov 2025

Michael

Was there for a convention in the banquet, rooms and facilities? Everything was great professional staff.

Business

10/10

Exceptional

11 Nov 2025

Brandon

All good

10/10

Exceptional

10 Nov 2025

Matthew

The staff are exceptionally helpful and extremely pleasant. Really enjoyed my stay.

Business Self

8/10

Excellent

09 Nov 2025

Teresa Anne

Room was clean, hotel was quiet, beds were comfortable

Leisure Friends

10/10

Exceptional

09 Nov 2025

Kaleema

I’ve stayed here several times while in the Baltimore area it’s always great. I still love this hotel but the room smelled smoky this time.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Keith

Great stay

4/10

Poor

04 Nov 2025

gabriella e

The staff was rude. The room was not as clean as it should’ve been and the fact that you had to pay for absolutely everything is ridiculous. I could see if you had to pay for things like Road Service and turn down service and stuff like that, but paying for the water that’s in the rooms if you open them, that’s ridiculous.

10/10

Exceptional

04 Nov 2025

David

Staff very courteous, nice quiet environment

Leisure

10/10

Exceptional

03 Nov 2025

Capria

Wonderful

10/10

Exceptional

01 Nov 2025

Dean

Customer service always good front desk in the evening time is always pleasant

10/10

Exceptional

31 Oct 2025

Sarah Lois

I enjoyed my stay. The staff were great, my room was cozy and clean and relaxing, and I had a great dinner and breakfast in the restaurant. If I’m in the area again I’ll certainly stay here again. I had no complaints at all.

8/10

Excellent

30 Oct 2025

William

Excellent room.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Christo

The room was clea

10/10

Exceptional

29 Oct 2025

Tameka

Bar has a good

10/10

Exceptional

23 Oct 2025

KEVIN

I didn’t have breakfast, but the setup seems pretty extensive. Friend and I had drinks in the bar, and it also seems to have a very wide range of drinks. This I was my second stay here and it is very comfortable. PLEASE CLOSE DOORS SOFTLY. That is an issue if the neighbors are noisy.

Self

10/10

Exceptional

23 Oct 2025

Patricia

Great

10/10

Exceptional

22 Oct 2025

Olanrewaju

Decent hotel & great staff

Leisure Self

10/10

Exceptional

20 Oct 2025

Karra

Great customer service, clean/modern rooms and a really nice hotel.

6/10

Pleasant

19 Oct 2025

Andrew

Around the parking area was dirty with with trash and cigarettes.
Had to pay for parking and you would think it would be included with the price you pay per night, the inside was clean but the products they use are very overwhelming especially for people with allergies or asthma. Should also included bottled water instead of 8$ per bottle and fix the bathroom and shower.

Leisure

10/10

Exceptional

13 Oct 2025

Steve Louis

As expected for a Marriott property, the staff was friendly - the dining was good.

Business

4/10

Poor

12 Oct 2025

Portia

They charged my room for parking, although my husband paid for parking separately on his charge card. Also there was no hot water. The hallway also smelled like dirty saltwater.

Leisure

8/10

Excellent

11 Oct 2025

Ashley

The hotel was busy and the staff accomodated well.

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Emily

Much of our stay was wonderful. I wish the hotel had extra blankets that weren’t so scratchy as to be unusable (fleece plus industrial washing and drying is not a good combination) and I wish their employees had a little more polish in their customer service. I just got a surprise parking bill - a surprise to me because no one ever mentioned that parking is charged. When I called regarding the bill, the employee went through the motions “I’m sorry” but also “you should have seen the signs, they’re everywhere.”

Business

10/10

Exceptional

06 Oct 2025

Ronald

Amazing

10/10

Exceptional

06 Oct 2025

Michael

Certainly! Here’s a polished and professional version of your feedback for the front desk manager:

---

During our recent stay at The Westin Baltimore near the airport, Shawnee delivered exceptional service with professionalism and warmth. She was incredibly accommodating, attentive to our needs, and went above and beyond to ensure our visit was seamless and enjoyable. Her dedication to guest satisfaction truly enhanced our experience, and we’re grateful for her outstanding hospitality.

Business_and_leisure Partner

10/10

Exceptional

05 Oct 2025

Ade

Top notch stay

Very clean room and friendly staff. Everything worked as expected.

8/10

Excellent

03 Oct 2025

Nichole

The property is nice; however, it is short. -staffed. and they did not have a pool, but it was advertised on the website that there was one, which was disappointing. Suggestion: if you don't have a pool, take it off the site, as it is false advertising.
I liked the hotel, as it was convenient, as I was in town to attend a concert at the arena. The hotel was fifteen minutes away from the arena.

Leisure Family

10/10

Exceptional

30 Sep 2025

Diettra

Had a hiccup with the airport shuttle but the front desk staff was very accommodating. Staff in hotel restaurant were less so, service was subpar at both meals. Enjoyed my dinner though!

Friends_and_family Friends

8/10

Excellent

30 Sep 2025

Ani

Overall a clean and spacious hotel. It was quite comfortable and the black-out curtains are amazing.

Cons - the airport shuttle never arrived. Parking is not free.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Luisa

Christopher at the front desk was the highlight of my one night stay there.

Business Self

8/10

Excellent

28 Sep 2025

Thomas

Great outdoor seating area…..clean hotel.Took till 7 pm to get us in our room for check-in our first night.
On site restaurant/ lounge good……very slow service. Front desk staff awesome

Leisure Family

8/10

Excellent

27 Sep 2025

Joachia

Airport shuttle was great. Breakfast was included. Room was clean. Staff was kind and helpful.

10/10

Exceptional

26 Sep 2025

Philip

There was an issue with a neighboring room that caused a disturbance in the early am. The staff of the hotel responded to the issue and solved it.

6/10

Pleasant

25 Sep 2025

Gabriella

Flight plans changed last minute so booked because of airport shuttle, restaurant and the pictures conveyed an elevated level of comfort. The bad: It took 9 minutes to get off hold when I called for the shuttle, the restaurant staff failed to bring what I ordered that night and again at breakfast the next day (food was mediocre), the front desk was so understaffed I couldn't even purchase snacks from the sundries station (which was barely stocked) and, final straw, the carpet was stained next to the bed (as if someone had rolled over and got sick on the floor) and the shower still had the hair of the previous guest on the walls. The good: staff was nice, the bed was comfortable and there were 2 shower head options and excellent water pressure. Next time I'll pick a hotel with restaurants in walking distance--we passed a few on the shuttle ride to and from.

10/10

Exceptional

21 Sep 2025

Dell

I wasn't pleased that after hours the hotel was wide open and you didn't need your key card to gain access in front of back not even the elevators. Also to pay $30 for breakfast the set up was not pleasing nor the cleanliness of the area. I also would suggest putting hand sanitizer in the areas

Business_and_leisure Partner

10/10

Exceptional

21 Sep 2025

Alexandria

B

4/10

Poor

21 Sep 2025

Rodney

This property left me desiring more. I constantly complained about the smell of marijuana throughout the halls and in my room! Nothing happened and this ruined my whole stay….

10/10

Exceptional

21 Sep 2025

daniel

Nice place to stay clean would stay there again

Leisure Family

10/10

Exceptional

21 Sep 2025

Evonne

A great property!

Leisure Family