Name: Homewood Suites by Hilton Baltimore-BWI Airport
Address: 1181 Winterson Road, Linthicum Heights, 21090, US

4/10

Poor

22 Jul 2026

Jennifer

Air conditioning on the fritz all over the hotel. We had reserved 3 rooms - they only had two to offer with working AC. Hotel in major need of upgrade/maintenance - shabby. Breakfast was absolutely horrible -- people were actually making faces after tasting things. Gross.

Having said all of that, I have to commend the staff. They were amazing and bent over backwards to make things right. From feather-free room to comping nights to make up for AC debacle. Especially the front desk - specifically Tanika and Alexis (I think she was MOD), as well as older gentleman (didn't get name). All so very cheerful and helpful.

I would give it only 1 star but for the excellent staff, who should be commended.

2/10

Poor

18 Jul 2026

Jaclyn

There was no working ac in the bedrooms!! The pool was out of service!!!

Family_with_children

2/10

Poor

17 Jul 2026

Srikanth

This hotel was a complete disappointment.
The pool was closed, the breakfast was the same limited items every day, and the A/C didn’t work. When we asked for help, the receptionist literally told us to open the windows and sleep.
There was mold in the bathroom, the room was cleaned only twice in two weeks, and the cooktop broke and was never repaired.
To make things worse, the staff was rude every time we approached them.

Save yourself the frustration and stay somewhere else.

Family_with_children

10/10

Exceptional

16 Jul 2026

RONALD

the receptacles did not work for the top plug on either side of the bed other than that it was a very good stay, i will stay here again.

Partner

8/10

Excellent

15 Jul 2026

Tajh

Excellent and friendly staff. The only issue I have is that the laundry room only had one functioning washer.

Self

10/10

Exceptional

15 Jul 2026

Nyree

Very friendly staff

Family_with_children

6/10

Pleasant

13 Jul 2026

Darlene

The room I received needed some updating. The bathroom door needed adjustment because it drags on the floor when trying to close it. Some of the TV channels were not available from time to time. It would’ve been nice to have some extra towels when he requested I was told that they would bring in just a little bit, but that never happened. The front desk staff were friendly! Breakfast was ok.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

REGINA

I was disappointed in how the hotel is aging and it shows the hallway carpet smells like mildew, the room there was a small refrigerator with dents in it and stains, the bathroom tub had rust in it the bathroom door was dirty the toilet water pressure was low. The breakfast was good I did like the redskins potatoes but the eggs had water in them there was no plant base options of milk so cereal and oatmeal was out my option..no real healthy Bread options. But I still appreciate the free meal..

Self

10/10

Exceptional

10 Jul 2026

Kimya

Ms. Jackson was great.

10/10

Exceptional

07 Jul 2026

Ella

The room was very spacious

10/10

Exceptional

05 Jul 2026

Joanna

The property was beautiful and well kept, there was construction happening and no A/C in some common areas. Otherwise the hotel was clean and quiet, and well kept

Family_with_children

10/10

Exceptional

02 Jul 2026

Richard

Very clean, great staff, breakfast was delicious

Friends_and_family Family

2/10

Poor

30 Jun 2026

Olga

The AC did not work. Read the reviews. Why they keep renting those room out is ridiculous. Not even three box fans helped. Our flight was delayed so we checked in after 1am. It was too late to make changes. Be careful if it says non refundable.

Family

4/10

Poor

28 Jun 2026

Christina

The AC didn’t work in the room. There was no access to the pool and the entire hotel is runoff a generator.

Friends

10/10

Exceptional

28 Jun 2026

Enrique

Great stay

Family

6/10

Pleasant

24 Jun 2026

Beth

There was no AC when we got there and were forced to look for another hotel and pay there too. Came back the following day coz we had been promised it would be fixed the day after, and it had still not been fixed yet we had booked for a whole week. The room was 90 degrees.

Business Friends

2/10

Poor

24 Jun 2026

shoshana

Terrible

2/10

Poor

20 Jun 2026

Heather

No AC and offered a fan or cancel reservation at 11 pm at night, the blinds were broken in the room, dishwasher broken, breakfast food questionable

Friends_and_family Family

4/10

Poor

20 Jun 2026

Jennifer

Their HVAC system was broken, our room was 96 degrees at 10pm (outside temp was 82). No other rooms available at this or other hotels. Miserable night of sleeping due to heat discomfort. Room was otherwise clean, evening staff was apologetic and sincere.

Family

6/10

Pleasant

19 Jun 2026

Jose William

No Ac for over a month.... but good staff, breakfast and self parking. Clean bedroom and clean bed. Easy check in

4/10

Poor

18 Jun 2026

Eunice

First there was no AC for months. Said it was fixed but rooms were 85 degrees or higher. Trash in the hallway on my floor by the door and a large bag of stinky trash sat outside my six door.
There were bugs in the lobby and in my room.
Dead bugs in my son’s sofa bed. Pool was out of service when we had a group of boys who wanted to swim. The hallways were very hot. People had to hang out in the common are of the hotel where it was cool. The furniture is old and very worn.

10/10

Exceptional

17 Jun 2026

Bruce

Location was great for our stay. Nice spacious room and
breakfast

Partner

2/10

Poor

13 Jun 2026

Lina

I am leaving a negative review because the air conditioning in my room was broken. It was the beginning of summer, and it was difficult to sleep without AC.

Self

2/10

Poor

08 Jun 2026

Katherine

THERE WAS NO AC OR HOT WATER. I THOUGHT IT WAS A FLUKED BUT LATER FOUND OUT THAT THIS IS A REOCCURRENCE. DESPITE THEM KNOWING THIS, THEY CONTINUE TO BOOK ROOMS. ARRIVING A 2AM MAKES IT VERY DIFFICULT TO LEAVE AT THAT MOMENT FOR ANOTHER HOTEL.

Self

2/10

Poor

07 Jun 2026

Soni

The AC was not working in the Hotel and was not going to be fixed during our stay. I spoke to the front desk and they told me since I had booked through Travelocity I would need to cancel with them and even though I had a non refundable room travelocity would contact them and they would agree and not run my card. The hotel had already been paid for when I booked. When I contacted Travelocity, they said it should not be a problem after they contacted the Hotel. After several days (which I had already stayed somewhere and paid for it.) I received an email from Travelocity that my refund was denied. - truly unacceptable.

Family

2/10

Poor

05 Jun 2026

Tina

I never had a chance to stay there. I made the reservations a couple weeks before coming returning from Thailand at the bwi airport. I made reservations for a shuttle to email me back. That was no longer with hotel and contact the hotel for shuttle service. So I contact the hotel and they said that they have no hot water and the air conditioning's not working. No one contacted me prior to these issues or offer me relationship with other hotels that I couldn't contact as it was 2:00 am in the morning. so I spent over an hour going on 3:00 am in the morning at the airport. Looking for a hotel. I finally found one.

Self

2/10

Poor

03 Jun 2026

Amanda

AC was broken the whole time, I had to cut my 3 week stay within the first week. Then my hot water stopped working for my last two days. Sounds like you should just not expect the AC to work at all. I ended up getting half a night back for the two days without hot water, and after completing the survey got an apology email and points to my account. I'm satisfied with their solution, but definitely wouldn't have my friends stay there in the summer.

4/10

Poor

03 Jun 2026

Faiza

The only thing I’m giving a review for are the staff. All the staff were amazing and were probably the only reason we continued to stay there. The building was completely in disrepair . Stained tiles, broken walls , we had no hot water on one side of the hotel ,and no air on the other . It’s summer time and it was not well maintained .

2/10

Poor

01 Jun 2026

TASHARA

I am beyond frustrated with my experience at this hotel. The fact that they took my money without telling me the air conditioning was not working is completely unacceptable. Had I known there was no air conditioning, I would have never booked or stayed here. This is basic information that guests deserve to know before being charged. My kids and I slept in a room with the windows up to get a little air.
To make matters even worse, I was given completely incorrect information about the shuttle service. I planned my transportation based on what I was told, only to find out the information was wrong, causing unnecessary stress and delays.
The lack of communication, transparency, and professionalism is shocking. I wasn’t provided not one apology, only handed a card to email the assistant manger.,It feels incredibly dishonest to charge guests for a room while failing to disclose a major issue like no air conditioning. Combined with the misinformation about the shuttle, this turned what should have been a simple stay into a frustrating and disappointing experience. I expected much better customer service and accountability. I will not be returning and would strongly encourage others to think twice before booking here.

Family_with_children

2/10

Poor

01 Jun 2026

ANGEL

No AC on one side of the hotel and NO HOT WATER on the other side. Was told by multiple drivers that the AC hasn’t been fixed in MONTHS and they don’t offer anything other than a cancellation or if they do try to find another hotel they’re all booked. They need to shut down until they get the AC fixed along with the hot water because this is very unbecoming of Hilton

Friends

2/10

Poor

28 May 2026

Jennie

We just got off an international flight and needed rest. Raining. Exhausted we booked a hotel room hoping for a shower and a good nights rest before resuming our travels. Nope. NO AC. NO HOT WATER. NON REFUNDABLE RESERVATION. 11:00 at night. I am disappointed I. Hotels.com for not having a warning about the property in their website. Ni recourse with the property since I booked through hotels.com. Zero stars all round.

Friends_and_family Family

2/10

Poor

26 May 2026

Ahmad

Avoid this place at all costs.

Worst Hilton-branded hotel I’ve ever seen. No AC, moldy ceilings, broken-down furniture, and zero signs of maintenance. This place feels abandoned, not managed. Hilton should shut it down until it’s rebuilt.

2/10

Poor

25 May 2026

MD NOOR E

There was no hot water and hvac system was broken

Family_with_children

2/10

Poor

25 May 2026

Oluwaseun

Construction was happening during our stay. Needless to say, there were lots of noise, stuff everywhere, the heat did not work for the 3 days we were here and the front desk staff could care less about what we needed.

Partner

2/10

Poor

24 May 2026

Philip

Was informed no hot water or air conditioning at check in so I requested a refund.

2/10

Poor

24 May 2026

Kiana

No hot water no AC just terrible

2/10

Poor

24 May 2026

Jonathan

Hotel did not have AC and hot water and they were not recieving customers but expedia did not listen.

Self

2/10

Poor

23 May 2026

Megan

I booked this hotel last minute through Expedia after our flight was cancelled at 10pm. Arrived at the hotel to be informed that there was no air conditioning or hot water. With a group of 10 at 11pm and no place else to go, we stayed. It was awful. The hotel should have been shut down or at least put a disclaimer on the booking about what was happening there. According to our shuttle driver this is not a new issue for this place. Do not stay here!!!

Family_with_children

6/10

Pleasant

23 May 2026

Joe

The room was nice, breakfast was also nice, but doing our stay the hot water did not work and A/C didn't work we was there 4/14 - 18 2026.

Friends_and_family Family

10/10

Exceptional

22 May 2026

June

Loved this place
It was very roomy

2/10

Poor

22 May 2026

Jennifer

No air conditioning or hot water. It was as hot as an oven in my room.

2/10

Poor

21 May 2026

Anthony

Really bad stay. Rooms had no AC no hot water

Self

2/10

Poor

20 May 2026

Sara

Unfortunately the entire hotel’s A/C was broken AND their free airport shuttle was broken. After a 95 degree day in Baltimore. We were left stranded at BWI from a cancelled flight and I booked the hotel through Expedia, non-refundable, not knowing that the A/C was broken. I wish we would have gotten a notification that the A/C was broken before booking or given the option to choose another hotel right then and there. We weren’t offered any partial refund or anything and we felt like there was nothing we could do but endure. We didn’t have a car. At that point, they should have given everyone a discount if they wanted to stay there or not let people book. Unfortunate.

Partner

2/10

Poor

20 May 2026

Cheryl

Check in took a very long time because they were overbooked and I didn't get the room I booked (2 bdrm suite). They gave me 2 one bedroom suites. Air conditioning was not working and it hot in the rooms. One of the rooms smelled bad but at that time I was exhausted and had to take the boys for their basketball games so I just left it alone - I mentioned it to the front desk.

They do have a pool that has been out of service for years with no intentions of fixing it. I asked if the AC will be fixed for the summer because I do have a room booked in July but the person at the front desk was not friendly at all and all she said was she didn't know and she doubts it will be fixed because it's been broken for months. Overall the hotel has very old furniture and the bed is not comfortable at all.

I stayed at Homewood Suites in Orlando and has an amazing experience and I thought it would be similar but this location gives the hotel name a bad rep.

Family_with_children

6/10

Pleasant

17 May 2026

Lawrence

Really clean and nice facility overall. But with the AC being out, one of our 8 rooms having ants and then 4 of the 8 showers weren’t working properly either for some reason

Family_with_children

10/10

Exceptional

17 May 2026

Maricel

Great property as always i have three staff i consider wonderful, Joanne at front desk Eugene the maintenance guy and Deyjen i think the housekeeping breakfast it's ok nothing special like other Homewood suites, the main problem is AC Not working the entire hotel no AC I have small AC in my bedroom which for some reason on my past two days it fall off the ground I request for maintenance nobody responds when I check out I spoke to hotel manager he was nice he give me one night credit which I already received the refund, location is nice very safe and beautiful nature a little far from many restaurants but have few nearby and I Eleven 10 minutes walk from hotel

Self

2/10

Poor

17 May 2026

Christopher

No AC!

2/10

Poor

17 May 2026

Jamie

The AC in the entire building was broken and staff was “supposed” to let everyone know prior to check in. We were NOT notified or we would have absolutely went somewhere else. After 2 nights of or room being over 80 degrees- we had to leave and find another hotel. There was black mold throughout the bathroom ceiling and vent. Front staff was rude and defensive, which was super disappointing.

Partner

10/10

Exceptional

16 May 2026

Johnny

I was pleased with my entire seven day stay the hotel.

Self

6/10

Pleasant

08 May 2026

Cassandra

Breakfast was great!! They served some meat I could eat.(nonpork option) 😋 room was clean, parking was great however the air conditioning and pool was out of order. If it wasn't for the great customer service from the manager and her willingness to provide me with a fam i would of had to leave due to medical conditions. Shout out to

8/10

Excellent

08 May 2026

Mollie

Room layouts were great. King room suite, with pull out sofa. Hot breakfast was mediocre. No fresh fruit. Air condition was broken in hotel. Mold was visible in hallways and hallway floors were damp. TV in lobby area was unable to change channel to watch sports playoffs.

Friends

8/10

Excellent

03 May 2026

Anand

Rooms were clean and Breakfast was awesome.

Family_with_children

10/10

Exceptional

30 Apr 2026

GUILLERMO

Room clean, staff excellent, breakfast ok and enough parking

Partner

2/10

Poor

30 Apr 2026

Latricia

The property was not up to my expectations for a Hilton brand. The walls were dirty, mold on them and falling apart. The hallway smelled very bad and it was dirty as well.

This was very disappointing for a Hilton Hotel

Family

4/10

Poor

25 Apr 2026

Brian

There was no A.C. my wife
Read reviews and said problems with ac well that was like a
Mth ago. Still no AC. Went down and
Asked
And she was like oh ya, we've been having problems. We were there 4 days and no AC. No one working on AC. Good thing it was only like 70 that week..find another place until AC is fixed.
Otherwise good place pots pans clean

Business

4/10

Poor

22 Apr 2026

Karen

The AC wasn't worki g during me stay

2/10

Poor

20 Apr 2026

DeVon

There was no air conditioning… extremely hot!

Family

10/10

Exceptional

19 Apr 2026

Sonya M

Staff was excellent

10/10

Exceptional

14 Apr 2026

Sonya

Excellent staff!!

10/10

Exceptional

14 Apr 2026

SONYA

Excellent front desk service.

6/10

Pleasant

29 Mar 2026

chanel

Our room was clean enough but the shower and sink drain were clogged. Both were extremely slow to drain, leaving you standing in a puddle while showering. The bathroom ceiling obviously had a previous leak but no one attempted to repaint the water stains, wall paper was peeling in the room, wall paper in the dining area was peeling (showing signs of mold), the dining room chairs were in need of replacing. The breakfast selection was not very appealing, in fact my 10 yr old walked away because the smell was turning her stomach. Upon check in, the woman at the front desk was not welcoming at all!! Not the least bit friendly, but checking out the gentlemen at the front desk was very pleasant. The hallways on my non smoking floor reeked of Marijuana.....Im usually not a complainer but I will say I was disappointed with my stay. I've stayed at Homewood suites many times in different places and never experienced one this poorly kept.

Family_with_children

10/10

Exceptional

25 Mar 2026

Mark

Great Hotel

Self

8/10

Excellent

22 Mar 2026

Gerald

I was good

Friends_and_family Family

4/10

Poor

22 Mar 2026

shefali

Place is under construction. Not great.

2/10

Poor

21 Mar 2026

IK

I dont know

Partner

4/10

Poor

16 Mar 2026

James

When letting the front desk know the AC wasn't working, the staff was rude and unhelpful. The only solution offered was to open a window.

Business

8/10

Excellent

16 Mar 2026

Ahmed

The location is very good, quite place but the room need to renewed. Otherwise, everything is good.

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Charmaine

Property is very old and is overpriced. Reserved a Suite which was very hot and had a mildew smell upon arriving. A/C was not working and was told they could only provide fans. The solution ended up being the maintenance man coming more than an hour after calling the front desk for him to just open the windows. Would definitely not stay here or recommend staying here as the rooms are not well kept nor is the property.

Friends

6/10

Pleasant

11 Mar 2026

Nathaniel

The staff was absolutely fantastic. Super nice, welcoming, and helpful.
The rooms need updating. Seemed dark, the furniture was old and needed replacing. There were rust stains in the bathtub. The a/c did not cool well at all.

Partner

8/10

Excellent

20 Feb 2026

Jonas

Clean room and hot breakfast was a winner.

Partner

2/10

Poor

20 Feb 2026

Loyda

Hotel was outdated and neglected (not referring to pipes burst issues) in terms of poor maintenance, safety concerns. Did not look like pictures advertised. Staff not friendly, rude. Did not made us feel welcomed.

Partner

2/10

Poor

09 Feb 2026

Murray

Accommodations were horrible. There was water damage everywhere. I had to change rooms three times and outside was very icy. I would love a refund.

Self

10/10

Exceptional

09 Feb 2026

Darrin

Great customer service despite the HVAC not working and the fire sprinkler system burst.

Friends_and_family Family

4/10

Poor

29 Jan 2026

David

Good Thing: I called the morning of my arrival and I was able to change the reservation of 2 nights to be 1 instead. I was very grateful, because we had planned to drive, but I flew instead, without my husband who became ill and couldn't come.

Bad Things: Staff were polite, but they didn't have the resources to be helpful:
1. When I arrived, the clerk required that I call my husband because his name was on the reservation (we share a last name). I complied, and I had to disturb my sick husband. Why did the staff person's training require this? No other hotel in my experience requires it.
2. The room didn't smell good. I did NOT followup.
3. The room was cold. I attempted to adjust the thermostat, but my adjustments didn't make an impact. I did NOT followup.
4. When I awoke, I found that the hairdryer didn't work at all. I called down to request a replacement. They were not able to help me. I was incredulous... You don't have a spare hairdryer?
5. Prior to my stay, a snowstorm came. The lot had been plowed, but the plow BURIED all the cars in the parking lot! My family (staying in other rooms) worked hard to assist other guests. The clerk did NOT have any show shovels to help. Unbelievable! The hotel owner should have had shovels on hand. The hotel owner should have found additional labor to dig out all the cars in the parking lot.

I will not be returning to Homewood Suites unless I learn that the ownership has adjusted to help the staff help us.

Leisure Family

4/10

Poor

18 Jan 2026

Talea

Room was outdated, room had a weird smell. Shower was chipping & had rust stains in it.

Leisure Partner

8/10

Excellent

15 Jan 2026

Paul

Hotel staff was friendly and place is beautiful. They tried to charge me again after pre paing and ac did not work

Leisure Family_with_children

6/10

Pleasant

04 Jan 2026

Daslin Elizabeth

The room was in great condition, however, the room was extremely cold during my stay and it felt like the outside. Thank you for the microwave . That certainly kept the food heated. The fireplace was very nice in the dining area but if you wanted warm, you would have to stand in from
not of the fireplace. The attitude of the front desk clerk when complained, simply ignored what I have complained about. I will not return.

Leisure Family

2/10

Poor

24 Dec 2025

monique

Heat not working. They give 1 heater. We had a 2 bedroom suite. The room never went above 28. Staff not helpful at all! The solution for them was “I can give you point, for Hilton rewards but that’s it. No one could fix the heat. Could not go to another suite. If you can avoid, AVOIDDDDDD!!!!! Problem after the next. Drains in sinks was backed up. Shower head broke. In main bathroom. Washing up can be a bit of a challenge. The spout moves lol. Just avoid the headache!

10/10

Exceptional

16 Dec 2025

Deonna

Yes, everything was great!

8/10

Excellent

14 Dec 2025

Josie

Room

8/10

Excellent

14 Dec 2025

Josie

Nice room

2/10

Poor

14 Dec 2025

Jeffrey

Room was not updated as shown in pictures. Shower handle and spout fell off. Room smelled with an oder.

Leisure Partner

2/10

Poor

13 Dec 2025

Andre

Room was outdated and smelled musty. Found black mold on walls and ceilings. Bed sheets not clean. Bed was hard and uncomfortable. Rug was stained and discolored. Will not stay here again or recommend. Definitely over priced for the state of the property.

Leisure Family

4/10

Poor

13 Dec 2025

Chandre

I complained of smoke smells and the air conditioner was extremely loud. I had to extend my stay for one day. I asked for a small discount or some sort of accommodation and told since I booked through hotel.com it was nothing they could do. Pretty upset as a longtime Hotels.com and Hilton rewards member

Business

4/10

Poor

08 Dec 2025

Kristen

Staff didn’t acknowledge us at checkin. Room was dirty.

Leisure Partner

4/10

Poor

07 Dec 2025

Amanda

The rooms/hallways smell musty, rooms are outdated, furniture uncomfortable

6/10

Pleasant

30 Nov 2025

shereece

The fire alarm went off during our stay @5 am in the morning and your front desk staff was not respectful when we called to check in on returning after the alarm. We felt like we should have been refunded for our inconvenience. Other than that our stay was fine.

Leisure Family

4/10

Poor

28 Nov 2025

Hendi

We waited for over 30 minutes to get our key. It was Thanksgiving, so I can over look that. When we got back to our room after spending time with family, we realized there was no heat in the room. We called the front desk, and the woman said she could do nothing to help and hung up on us.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

DALE

Clean very quite

Leisure Self

10/10

Exceptional

21 Nov 2025

Dale

Staff went above and beyond great

Leisure Self

8/10

Excellent

18 Nov 2025

Angelica

I really enjoyed the chicken tacos as an option & love the folded egg. Airport shuttle was easy to find

Partner

2/10

Poor

14 Nov 2025

Bobbi

Old run down,

8/10

Excellent

07 Nov 2025

Mark

clean room, staff was helpful

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Joyce

Clean room and friendly staff

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Kiara

Hotel stay was great

10/10

Exceptional

17 Oct 2025

Robert

I liked almost everything. The staff was nice and friendly. The rooms was clean. The thing I didn’t like was paying to park at the hotel that I’m already paying to stay

Leisure Family

8/10

Excellent

10 Oct 2025

Randy

The staff is amazing. The rooms are nice, but some repairs are needed. It would have been nice to know the pool was closed as our granddaughter loves to play.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Charles

Friendly staff, great rates, surprise evening appetizers, beer and wine. Will definitely stay here again!

Leisure Partner

10/10

Exceptional

06 Oct 2025

Randy

Pool was closed, parking was good.