Name: Sonesta ES Suites Baltimore BWI Airport
Address: 1160 Winterson Rd, Linthicum Heights, 21090, US

10/10

Exceptional

12 Jul 2026

michael

Bunny really helped with everything

10/10

Exceptional

12 Jul 2026

Karolina

Great stay! Clean room, quiet, awesome staff and great breakfast 😊

Self

10/10

Exceptional

12 Jul 2026

Donnie

I appreciated the location for it's access to major highways to Baltimore & D.C..
The room was a suite complete with dishes, silverware,frige & microwave.
The staff, full breakfast were a big plus.

Self

10/10

Exceptional

11 Jul 2026

Nicole

Honestly the area was really nice and quiet! When we first arrived we waited an hour for someone to be at the front. As bad as that was the staff was very apologetic along with kind and professional about the situation. Breakfast was very good standard hotel food. Non the less really enjoyed this hotel

Partner

10/10

Exceptional

09 Jul 2026

Kira

I took one star off this time for the staff because of the lady working around 2 am on Sunday morning. She tried to tell me I couldn't pay for late checkout and that late checkout on the weekends \"wasn't a thing\". I know this to be false because I have stayed here quite a bit and it's always on the weekend and I ALWAYS get late checkout. I immediately looked to see if they had rooms available and guess what, they did! So I went up to the front desk around 1030 am and asked for late checkout again and was able to get it. Thankfully I did not go by her word. We were there for a Celebration of Life that was changed from Saturday to Sunday last minute. We live 2 hours away and were leaving Sunday to go home. The event did not start until 3 pm. We needed that time so I am thankful for being able to get it. The staff (besides her), were, and are always, great. Always pleasant, always helpful! I got the same room I stayed in before. Everything was good. Pool was open, people were BBQing. We always enjoy our stay and will most definitely be back.

Partner

2/10

Poor

07 Jul 2026

Karie

You get what you pay for here. The best part was the low cost of this place. There is no food and beverages allowed in the pool area which is the ONLY thing the staff are concerned with. Not even a bottle of water. Only two of the six pieces of equipment worked in the gym. The closet door was coming off the wall along with all the bathroom selves. The pool was cleaned once during my 6 day stay. Since it was an affordable extended stay hotel, the clientele that it brings makes this a place I would not stay at again.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Kameka Shanell

The staff was really nice. Nice options for breakfast. My children and grandson really enjoyed the pool. Location was very convenient for traveling to different locations. The negative issue was the smell entering the room. I had to open the windows and spray Lysol but didn’t help. The room was very clean and neat though. The cleaning lady was friendly as well. No problems with the Wi-Fi.

6/10

Pleasant

05 Jul 2026

Dawn

I booked for the pool and last day we stayed pool was closed because it was green. So they never opened it that day and house keeping refused to give me extra pillow and blankets for pullout couch., she closed linen closet and said she was done for the day just rude.

Family_with_children

8/10

Excellent

05 Jul 2026

BARBARA

Nice quiet stay

Self

8/10

Excellent

04 Jul 2026

Olga

Everything was great. There’s a smoking smell…even though it says smoke free building. Placed some plugs in that helped mask that.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Jada

Very nice staff beautiful breakfast bar very recommended for family

Family_with_children

10/10

Exceptional

03 Jul 2026

Judy

💯

Self

8/10

Excellent

02 Jul 2026

Sarah

Stayed with my family and we got upgraded to a two bedroom suite- clean room. Nice staff and great breakfast

Family_with_children

10/10

Exceptional

02 Jul 2026

Ashley

My room was clean the staff was helpful and pleasant. The breakfast was delicious I had oatmeal with walnuts and died cranberries. I was surprised of the food selection. We really enjoyed our stay and was really appreciative because our ac unit in our home is out. We brought food and grilled out. The atmosphere was relaxed and the children were able to play on the basketball court. Nice little atmosphere and get away.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Todd

Great home base amenities to explore the area, close to the airport

Family

8/10

Excellent

30 Jun 2026

Clint

Our bathroom had black mold, the sofa bed was unusable due to the condition of the mattress and its springs sticking out. Both days the hallway constantly reeked of weed.

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Lesley

Fix the elevator in that building. Booking people on the third floor without a working elevator was unacceptable. I am certain the hotel was not sold out, an option should have been made available. The clerk did not mention the broken elevator. I will not be staying there again. I was too tired after two days of moving to complain at the time.

Pet

10/10

Exceptional

28 Jun 2026

Imani

Nice stay

Family_with_children

10/10

Exceptional

26 Jun 2026

Gerard A.

Room was clean very quiet

Partner

4/10

Poor

25 Jun 2026

Mary Ellen

The odor of weed was overpowering from the minute you opened the building door and throughout the hallways. This stench was better in the room but I honestly hated coming into this place. It never got better over the course of several days. Mounds of trash, not a bag or two, built up outside the rooms as people set it out to be collected by the hardworking housekeeping staff. The toilet flushed only if you held the handle down. The tub was streaked with attempted porcelain patches. On the positive side, a truly great breakfast buffet and very pleasant staff. It felt like no one had done quality control in a long time.

Self

4/10

Poor

24 Jun 2026

Angie

Chech in and out were easy. The room had two bath towels for two adults. When we asked for more staff was rude and uncaring. The desk in the room was falling apart. The door under the bathroom sink fell off. The property signage was old and out of date. Outdoor pool was closed for inspection. Something not communicated. Building fire alarm was tested this was also not communicated.

Partner

6/10

Pleasant

24 Jun 2026

Julie

My room was clean. I checked in on 6/08/2026...I was taking care of my Mother's Estate..I had to move 3 times. That was trying..now I'm hoping that tomorrow will be my last move. The superior 2 room suite is nice...just trying to hold on to it is complicated...Not good..

Family

8/10

Excellent

23 Jun 2026

Siobhain

Great room

Partner

10/10

Exceptional

22 Jun 2026

Pierre

Great place, good breakfast, friendly staff

10/10

Exceptional

21 Jun 2026

Inga

It was a nice place if you staying for a little while. Just didnt like that the first room I was in the toilet was broken so I had to switch rooms. Overall I would stay again.

Family_with_children

4/10

Poor

21 Jun 2026

Amber

Room smelled strongly of cigarettes. Silverware was dirty. Bugs in the room. Carpet was so old that suitcases wouldn’t roll on it. Staff was lovely though!

Business

8/10

Excellent

21 Jun 2026

Todd

Very nice breakfast, spacious rooms, and friendly staff

Family

6/10

Pleasant

21 Jun 2026

Maria

The staff was super helpful & friendly. Management did their best to make our stay a pleasant one. To no fault of their own, the place itself needs updating. The second room we stayed in was way better than the first yet the carpet was stained, the dresser drawers kept opening up, the desk chair was damaged & the quilt (which we didn't use) had a big tear.

Partner

6/10

Pleasant

20 Jun 2026

Julie

Breakfast was ok..bagels was about the best. Had to keep changing rooms that became aggravating. 1/2 the staff was Great!!

Family

8/10

Excellent

18 Jun 2026

Wendy

The suites were spacious and quiet.

Self

8/10

Excellent

18 Jun 2026

Julie

Nice

Self

8/10

Excellent

17 Jun 2026

Briley

Great stay

Family_with_children

2/10

Poor

17 Jun 2026

Shannon

I am requesting a review of my stay due to the unacceptable condition of my room and the lack of resolution provided by hotel staff.
During my stay in Room 341 Sonesta ES Suites Baltimore BWI Airport , the toilet was stopped up and unusable. When I contacted the front desk for assistance, I was offered a plunger and expected to address the issue myself rather than having maintenance resolve it. I was also informed that no other rooms were available, so I was unable to be moved to another room.
As a result, I had to use my sister’s bathroom in her room throughout my stay, which was both inconvenient and unacceptable.
At checkout, I went to the front desk and asked to speak with a manager. I was told the manager was unavailable but would be in later and would contact me. Unfortunately, I never received a phone call or any follow-up regarding my concerns.
Given the circumstances, I do not feel that I received the accommodations and service that I paid for. I respectfully request a refund or appropriate compensation for this unsatisfactory experience.
Thank you for your time and consideration. I look forward to your response.

4/10

Poor

16 Jun 2026

Rosemary

No bath towels. Had to use a wash cloth to dry off

Family

4/10

Poor

16 Jun 2026

Rosemary

We stayed for 1 night before a flight. I got out of the shower. No towels. I had to dry off with a wash cloth. Called the front desk. They said they would bring some up. After 2 hours my husband walked down and got some at the front desk so he would have some for his shower. The girl that checked us in was short and rude. Love Sonesta suites but don’t think we ll be staying at the BWI one again. Lots of other options

Partner

8/10

Excellent

16 Jun 2026

Alexander

The room was very nice, I liked the space and room setup. Only issue, there were a lot of tiny ants throughout the room. However I would stay here again.

Partner

6/10

Pleasant

15 Jun 2026

Michal

Dated, mostly clean hotel. Could use refresher and maintenance. Terrible staff

Family

10/10

Exceptional

15 Jun 2026

Uzziah

Awesome

10/10

Exceptional

15 Jun 2026

Lakesha

My only issue with this hotel is that they never have extra wash clothes or towels everything else was great

Partner

10/10

Exceptional

14 Jun 2026

Delroy

The size of the room

Partner

2/10

Poor

14 Jun 2026

Julie

A week before our trip we were sent an offer for late check out which we planned for. We came back to our room to shower before going to the airport after being at lacrosse games all day. Our things were thrown into garbage bags and handed to us. Not one person thought to call me and clarify when we were supposed to check out before handling our things without our knowing.

Family_with_children

6/10

Pleasant

14 Jun 2026

Joseph

Good value

Partner

10/10

Exceptional

14 Jun 2026

Sudarsan

Stay was very nice and had good time

Family_with_children

8/10

Excellent

13 Jun 2026

Rowena

The room was very nice and comfortable. The staff was friendly and polite. Breakfast was good, great variety; hot/cold cereal, pancakes, eggs, sausage, yogurt, bagels, English muffins and coffee cake, beverages and fruit.
One issue, dishwasher was leaking; this was addressed with front desk staff. I would stay there again.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Dale

I love two bed room suites, but the cleaning need some work. Love the staff they are the best house keeping need a lot of help

10/10

Exceptional

09 Jun 2026

Alexandra

Always a great time, very clean.

8/10

Excellent

09 Jun 2026

Tiffany

Honestly everything went super well the only reason I'm not writing five stars is because we didn't have an incident where they put us in a room with no air conditioner and we had to move rooms and the pool was closed one day for maintenance but we didn't know about it ahead of time. They're also a couple of times where we were given key cards that didn't work so we had to go switch them out. We also didn't have pool towels the one day that we were able to use the pool and had to wait for about an hour for extra room towels but it was incredibly busy to be fair Overall we enjoyed our stay and I love getting the suite / one bedroom as they are updated and more affordable then other hotels with similar rooms but I prefer these types of rooms as they work better for having small children. Love that we have a mostly complete kitchen only missing an oven it keeps us from spending extra money and plenty of room in the refrigerator. Overall I prefer staying here than other rooms in the area which I do stay in frequently also.

Friends_and_family Family

4/10

Poor

08 Jun 2026

Imani

Room smelled awful, water pressure was terrible, pets are allowed and dogs were barking all night, and no quiet hours enforced

10/10

Exceptional

08 Jun 2026

Kenneth

Everything was great

Family_with_children

10/10

Exceptional

08 Jun 2026

Sabrina

Everything was wonderful! From the front desk to the housekeeping! Room was spacious and clean! Will definitely be booking with Sonesta again! You all knocked it out of the park.

Family

10/10

Exceptional

08 Jun 2026

Brian

My home away from home.

Self

2/10

Poor

08 Jun 2026

Kootonya

This was the worst experience I have ever had with a hotel. OMG, where do I even begin. The first room was disgusting, the blinds had stains all over them, the carpet felt gummy, so I wore my shoes all the time. The fridge looked as if it had punch marks on it. The couch had cut marks on it. The headboard had what looked like grease stains. I just couldn't sleep in that bed. I requested a room change which was accommodated, however the second room was just as Grose. From the second I got to the second room, i felt like crying. The door had what appeared to have blood or make up all over it, I questioned, why didn't housekeeping clean that off????? The bathtub seriously needs to be resurfaced or replaced; I literally put a towel down over the stains INSIDE of the shower in order to shower. Once again, the carpet was gummy, shoes on the entire day. I felt dirty laying on that bed. I stayed up all night on the phone with Expedia, literally begging for help out of there, I didn't want to lose my $500 but I was so desperate, I would have just counted it a loss. Luckily, they agreed, to refund me for the remainder of the stay.

6/10

Pleasant

07 Jun 2026

Gabrielle

This hotel was a decent stay. Near some decent food and stores. The room itself seemed a little outdated as far as furniture. Our tub looked terrible so cleaning could be better. You get what you pay for.

Partner

6/10

Pleasant

07 Jun 2026

Alicia

Room could be cleaned better and maintenance is required

Family

10/10

Exceptional

06 Jun 2026

michael

I think the staff was the best part, Imean it, better than residence inn too.

10/10

Exceptional

04 Jun 2026

Nyra

The room was aesthetically pleasing as well clean. Spacious room including the full kitchen.

Self

2/10

Poor

03 Jun 2026

Patrick

room was disgusting we left

10/10

Exceptional

01 Jun 2026

Juanita

Very nice area and the hotel was nice as well. I would stay again.

Partner

6/10

Pleasant

01 Jun 2026

Theresa

The breakfast was good the gentleman kept it stocked very well. The inside of the living area the carpet appeared to dirty and there was a smell of not clean. My daughter called for a plunger on that Sunday morning and no one ever came. The elevator was down and there was a gentleman looked as if he just got out of the hospital and had been waiting for some time. I reported it and I don't know if anyone came. My family had to take the stairs the rest of our stay. Very well priced I must say.

Friends_and_family Family

8/10

Excellent

31 May 2026

Alex

Clean.

Self

8/10

Excellent

31 May 2026

Tammi

My room was decent... nice room... the temperature dropped one night and i turned on the heat which lifted the smell of cat urine from the carpet. I called the front desk and they brought up a plug-in deoderizer to suppress the oder. It did by about 80%.

Self

4/10

Poor

30 May 2026

Curtis

Room was clean but the way how the 1 bedroom was set up was weird and overall the whole hotel no carts to bring luggage in and u have To leave out ur building to get to main lobby

Friends

10/10

Exceptional

27 May 2026

Brian

All

Self

6/10

Pleasant

26 May 2026

Keith

Roach issues throughout.

Family

4/10

Poor

26 May 2026

Keith

The facility is beautiful bet the surprise were the ample roaches. Minimal housekeeping means this problem is not going away.

Partner

4/10

Poor

26 May 2026

martine

The place smelled like an old building. Bath towel were small, they didn't have any drinking water in the room.

Family

6/10

Pleasant

25 May 2026

keith Quinsel

It was a decent stay but not great. The ice machine in the freezer was broke, there was holes in the living room sofa, the people on top of us was banging all night like they was hammering something. When we arrived there was dirty towels and wash clothes in the bathroom and the breakfast was horrible. The gentlemen at the front was very helpful and it’s in a great location. I would use this spot again in the future maybe

Partner

8/10

Excellent

25 May 2026

Thembeline

This property staff was excellent service that treated their patrons very nice! Overall the property itself is very run down and well maintain . The beds in the hotel had mold within the mattress and not very cleanly. Carpets on the flooring were very dirty. The outside of the hotel property was very well maintained and clean. I would not stay there again.

8/10

Excellent

25 May 2026

Kathleen

The only detracter was the tv didn’t work like it did at other hotels so I wasn’t easily able to watch my shows in the evening. Breakfast was great but wish the captions were on tv so I could silently know what the conversation was about.

Family

6/10

Pleasant

24 May 2026

Todd

Room , kind of dated. Fridge was dented. TV in 2nd bedroom did not work. Front desk could not help. Rate for room was very good.
Gym equipment was old and wasn’t to clean. Weights left on floor at check in time. Free weights had rust on them.

Friends_and_family Family

4/10

Poor

24 May 2026

Joseph

There was mold on the towels, phone going off randomly throughout the night, no extra linens for the pullout bed, and I had to ask three separate times for the WiFi to reset just for it to not work on the tvs anyway. Definitely wouldn’t recommend.

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Veronica

Everything was good. No issues and breakfast was great.

Friends

10/10

Exceptional

22 May 2026

Dishelle

My room has the best air conditioning unit. I slept so comfortably last week.

Self

4/10

Poor

21 May 2026

Jessica

Toilet clogged, remote missing so tv didn't work.

Self

10/10

Exceptional

20 May 2026

Brea

Great place to stay. And affordable!

Family_with_children

8/10

Excellent

20 May 2026

Edward

Super friendly staff. Really good breakfast. Great value for the price I paid!

Self

10/10

Exceptional

18 May 2026

Keith

This day was excellent

Friends

4/10

Poor

18 May 2026

Danielle

From the reviews I read and the pictures shown, I expected something completely different. The pool was not open as advertised and was filled with moldy green water. The washing machine was broken. There was vomit in the hallway, and the parking was not free as advertised as well.

Breakfast was alright but on our last morning both my son and I got sick after eating the eggs.

I am not writing this because I am angry or upset, I simply want to let people know what they’re getting instead of expecting something and being let down like I was.

Friends_and_family Family

10/10

Exceptional

18 May 2026

siena

Me and my son checked in alittle past 6pm the young lady was very attentive and helpful she was the best part of checking I the room was spacious and smelled good I’ll be coming back soon

Friends_and_family Family

4/10

Poor

17 May 2026

Ridhawana

Breakfast was good. Air conditioning work and staff was nice.

Partner

4/10

Poor

16 May 2026

Aleyah

Room had a nasty odor. Did not smell fresh and clean at all. Bathtub looked disgusting like it needed to be scrubbed. Can hear the floors creaking above you.

Partner

10/10

Exceptional

16 May 2026

Leah

This was the best hotel experience I’ve EVER had and I will coming back

Family_with_children

2/10

Poor

15 May 2026

Mercedes

Floors needed to be upgraded cause they had dips in it & the elevator wasn’t working. The sheets didn’t look clean…I ended up leaving & didn’t stay.

10/10

Exceptional

15 May 2026

daniella

The front desk staff was so friendly and helpful. My room was spacious and comfortable.

Partner

8/10

Excellent

14 May 2026

Caryn H

Very nice hotel. Kind front desk person. Good bed and accommodations in the room.

Self

10/10

Exceptional

12 May 2026

Crystal

This has become the only place we stay when we come to Baltimore. The room's are clean,the staff is always nice and you cannot beat the good breakfast. Rooms feel so cozy.

Family

10/10

Exceptional

12 May 2026

Beth

Stayed at hotel for two nights. The rooms were clean and well appointed. The sleeper sofa was very uncomfortable and needed a new mattress. The carpet needed updating. It was great to have the kitchenette. Staff were very kind and helpful. The breakfast was good and coffee was strong.

Friends_and_family Friends

10/10

Exceptional

12 May 2026

Temari

The have a basketball court and a really cool outside area

Partner

10/10

Exceptional

12 May 2026

Kiera

They have a very unique breakfast menu that is always very tasty. The room was very spacious and overall we had a great experience.

Partner

6/10

Pleasant

11 May 2026

Kenneth

It was ok. In the bathroom the shower didn't drain and toilet didn't flush correctly. Hallways smelled of weed.

Partner

8/10

Excellent

11 May 2026

Marjrianna

Rooms clean breakfast was ok can't beat the price for size my only complaint is the elevator was down so had to climb stairs

Family_with_children

10/10

Exceptional

10 May 2026

Timothy

Nice stay

2/10

Poor

10 May 2026

Brittany

The staff was decent. Breakfast was good. Other than that the place is an absolute dump. The hallways are dirty and smell bad. I booked a suite 2bdr room which was very spacious. It has the potential to be a nice place if it went so dirty. It smelled like a toilet when in the entire room. All the furniture is ripped l, stained and outdated. The carpet was the worse part. Stained and not vacuumed. Honestly if I didn’t pay for the weekend, I would’ve left after the first night. Shower was broke in one room. Sinks clogged.

Friends_and_family Family

4/10

Poor

10 May 2026

Yesica

Booked 2 rooms and they separated us into two different building. It’s smells like cigarettes and then there were so much screaming. Plus the elevator wasn’t working and have to head to the third floor. Lighting in room didn’t work. Sofa was so thin I was able to feel like spring in it. Bad

Family_with_children

10/10

Exceptional

09 May 2026

ALTHEA

.

10/10

Exceptional

06 May 2026

Jesse

Clean room nice bed and great breakfast

Partner

6/10

Pleasant

05 May 2026

Sukhmani

The outside premises were nice and the checkout area was clean. The morning breakfast was delicious and had options. However, the suite for my family was not so great. The TVs weren’t working, one of the toilet didn’t flush properly and the wifi was choppy. The price I paid for one night‘s stay wasn’t worth it. Would not stay here again!

Family_with_children

6/10

Pleasant

05 May 2026

Geneva

The elevator was broken.

4/10

Poor

04 May 2026

Quintin

The staff was amazing but the rooms are outdated and need new carpet

Self