Name: SureStay Plus by Best Western Montrose
Address: 1655 E Main Street, Montrose, 81401, US

6/10

Pleasant

02 Jul 2026

Atif

This is a 2-star hotel. The staff were unfriendly, and it was difficult to get a smile when asking for assistance. My request for room service was denied due to them being very busy. This two-story hotel lacks an escalator, which would be helpful for guests with mobility issues. The bathrooms are quite small, and the sink is located outside the main bathroom area. The water temperature is also unpredictable, turning hot when the knob is turned to the cold position and vice versa. Overall, it's a reasonable-priced hotel in Montrose, but if you want a good experience, I'd recommend a holiday in Express or Hampton Inn.

Family_with_children

2/10

Poor

02 Jul 2026

Ben

The property would not let me stay there because I lived within 70 miles of the hotel, I did not see this on Expedia website, and I had to pay full amount for 3 nights stay. Horable business to deal with.

10/10

Exceptional

01 Jul 2026

Brian

Front desk is always kind, rooms are clean and the breakfast is consistent

10/10

Exceptional

30 Jun 2026

Tamara

Clean room

Family_with_children

4/10

Poor

28 Jun 2026

Jaeshik

No elevater

Family

4/10

Poor

27 Jun 2026

Kimberly

The front desk lady was really kind and tried to help us, but our room didn’t have air-conditioning. It was so hot. While she told us we could open the window, there were super bright lights shining on the charging station right outside our window, so it was just a bad night sleep. I would not recommend staying here.

Partner

10/10

Exceptional

27 Jun 2026

Sheila

We enjoyed the 2 rooms. Plenty of room.
Pool was great. Breakfast was good. Great for a family
Only thing is there was 4 of us staying and 3 towels in the room. Maybe just make sure enough towels for people who are staying.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Daniel

Nice price, good location for what I wanted to do

Self

10/10

Exceptional

25 Jun 2026

Margaret

Moved to this hotel in a pinch! Staff was very friendly and welcoming! Room comfy!

Self

10/10

Exceptional

22 Jun 2026

Willy

Comfortable Bed and Great Breakfast!

Family

10/10

Exceptional

19 Jun 2026

David

This motel is clean and comfortable, and the staff is friendly and helpful. I highly recommend this motel.

Self

4/10

Poor

17 Jun 2026

Brad

Closed pool Should have stayed elsewhere

6/10

Pleasant

14 Jun 2026

Yves

Room is reasonably clean, however the shower water pressure is quite low. Some towels have stains. The AC of the first room was broken, we have to change the room. The room rate is very high for 2 star hotels. Stuff is kind and helpful.

Family

2/10

Poor

11 Jun 2026

Billy jo

Absolutely none of it. No A/C, no smoke detector in our room, the toilet didn’t flush. The staff weren’t helpful at all and when I called the next morning they said the smoke detector being off was because people can get away with smoking in there, and the cleaning people must of forgot to put a new one on 🙄 never ever will I book here again.

Family_with_children

4/10

Poor

10 Jun 2026

Paula

There were just too many things broken in the room. Refrigerator, duck tapes toilet seat, no hot water in sink. Items missing from room - ice bucket, suitcase holder, a closet (that was by design). Staff did try to be helpful but was not worth $216 for the night.

10/10

Exceptional

08 Jun 2026

James

Everything was absolutely perfect.

Self

4/10

Poor

30 May 2026

Savannah

Trash and dirty clothes were left in the room , AC did not work and staff didn't care after going to them 3x

Family_with_children

6/10

Pleasant

30 May 2026

David

Umm not much to talk about here.

Family

6/10

Pleasant

30 May 2026

Kristy

Our room wasn’t the cleanest, the bathroom didn’t have trash bags, and there was hair on the floor, so it wasn’t cleaned very well.

Friends_and_family Family

2/10

Poor

29 May 2026

Emma

Dirty, hot tub wasnt working and looked like it had been out for a longtime, as the water had stuff floating in it. The biggest ick was when I went to take a shower there was a lot and I mean a lot of hair in the bath. The staff came and cleaned it straight away, which was appreciated, but left me feeling grossed out and wondered what else hadn't been cleaned. Lastly, the hot water tasted like coffee. The staff did go and refill it, but again it just felt like it hadn't been cleaned. I wouldn't recommend staying here

6/10

Pleasant

26 May 2026

Stephen J

Single ice machine for the property did not work. 2 sets of towels for 3 guests. Also ran out of coffee.

Partner

8/10

Excellent

23 May 2026

Hannah

The stay was good. The staff was friendly and the rooms were decent. The pool was a nice addition. Our only issues were the rooms were not ready for 2 hours after the scheduled check in time and the breakfast ran out really quickly. Breakfast was open 6am-9am. My husband and I went down to breakfast at 6:30 and there was very limited options left and the staff never refilled any of it. So pretty much, you snooze you lose.

Friends_and_family Family

2/10

Poor

22 May 2026

Richard

Motel needed an update a decade ago. No chair in room. No ice. No drinking water. Hot breakfast was cold (that a food safety violation in most places.). No juices in juice dispenser. A lot of money for a place that shouldn’t be allowed in the hospitality business.

Friends

8/10

Excellent

21 May 2026

James

Breakfast was good. Check in was fast and easy. Staff friendly. Didn't use the pool but it was nice and clean. Room was clean and in good shape. Handicap parking was far from entrance in our building. No ramp at our entrance. We propped open the locked side door to use the only ramp near the Handicap parking. Nothing that would keep us away another time. Go to Ted's Steakhouse. Good food. Nearby.

Family

8/10

Excellent

17 May 2026

Allan

Really friendly staff, good sized rooms and a good breakfast. Plenty parking available outside the blocks

Partner

4/10

Poor

15 May 2026

John

Hotel was recently renovated which was the only plus. The room we got was missing furniture (arm chair) and staff was unable to locate another chair. Light on one side of bed could not work because there was not outlet for it to be plugged into. Not a single USB charging port anywhere in the room which given today's use of rechargeable electronics is unacceptable. Will not be staying there again and wouldn't recommend it.

Pet

2/10

Poor

15 May 2026

Ken

The terrible rating is due to the fact that this place has a “policy” that anyone with an ID within 70 miles of the area cannot get a room there.

Explained that they had problems with students partying in the past, while that is understandable.

I’m clearly not of “party age” in fact closer to 60, and significantly disabled. And although I moved away, was dealing with property issues. And haven’t had time to switch ID yet…

Self

8/10

Excellent

11 May 2026

Guy

Food ran out of breakfast supplies. Unfortunately, the staff was not present to restock.

Family

10/10

Exceptional

08 May 2026

Mary-Spencer

parking was easy, hot tub wasn’t very warm and wasn’t filled all the way so it splashed water everywhere when i turned the jets on. overall a very nice staff and super nice staff.

Self

10/10

Exceptional

08 May 2026

Brian

Needs a dog potty area not full of poky weeds

Partner

4/10

Poor

08 May 2026

Beth

The breakfast staff were really slow at keeping food stocked. We arrived 30 minutes after the breakfast opened and all that was available was yogurt and granola bars. I asked for yogurt and they seemed put out. The rooms were ok. Very outdated. We did not want to shower there because we found ants in the bathroom.
One of the customers went out on the balcony to brush his teeth. He spit over the side of the railing as people were walking in and out of the side door. They have no security in the side doors. They use a large rock to prop the door open. Overall stay was horrible.

Friends_and_family Family

8/10

Excellent

01 May 2026

Brillante

This is definitely an older hotel, but given that, we had a really good experience here. It was so nice to have the 3 queens with one in a seperate room for our family. There was a hot breakfast which was nice. It had it's quirks -- no counter space around the sink, chips in the sink, building side door that you help open with a rock instead of using a key, haha. But truly it was a good night's sleep outside of Black Canyon of the Gunnison and the staff were all quite nice and helpful.

Family_with_children

4/10

Poor

26 Apr 2026

Stetson

The room had some cleanliness issues. I would not stay here again.

Partner

6/10

Pleasant

26 Apr 2026

Raymond

This was the strangest hotel stop so far on a 6 week road trip. Check in was simple, but when I got to the room, heard the TV on loud from the hall. Opened the door to find the bed top cover all ruffled. Called the front desk, was told “sometimes the maid turns on the TV while cleaning and maybe she sat on the bed to watch TV”. Then I asked about ice and was informed the ice machine was broken. At bedtime, discovered the bed had been made without using a top sheet. Is this a health violation? Finally the person that made up the room never replaced the cups, so they had a coffee machine but no cups. Notified the desk at check out, was told that she’d make a note of it. They should train their employees to at least act like they care. Maybe write the complaints down, even if they throw out the paper as soon as the customer leaves. breakfast options were pathetic as mostly empty. Out of yogurt, out of coffee and making more takes 15 minutes. First and last visit to this brand of Best Western hotels.

Partner

2/10

Poor

23 Apr 2026

Dustin

Not good

2/10

Poor

20 Apr 2026

Cary

lacked

Business

2/10

Poor

17 Apr 2026

David

Door lock wouldn't work; shower didn't work; whole place felt run down. When I raised the shower issue at the front desk, was told there's a special way to turn the shower on - I said that info should be in the room, and received a blank stare. Never stay here again.

Self

10/10

Exceptional

04 Apr 2026

Tiffany

Looks better on the inside than the outside.

Friends_and_family Family

2/10

Poor

30 Mar 2026

Elizabeth

The room had not been turned down. There was food and strands of hair in the bed, when we pulled back the sheets. There was a clump of hair on the floor next to the lamp. It was disgusting. We could not stay there. We do not need fancy, but cleanliness is a must.

Family_with_children

6/10

Pleasant

29 Mar 2026

David

Parking was easy. Staff didnt mention cont. breakfast. We did try to enjoy breakfast 2nd day but arrived with an hour to spare. No waffle mix, no milk for cereal. And no coffee. It was an ok stay. But just a small amount of unpleasantries. It is in a nice part of town. Be warned no elevator.

Partner

2/10

Poor

26 Mar 2026

Gabrielle

Do Not Stay Here! The hotel robbed me of $250 claiming I stole pillows when I absolutely did not. Rude staff when I asked why I had an unexplained charge on my card. When we stayed, rooms all around us were up partying loudly until early morning hours. Paper thin walls. Not a safe feeling location. Just a terrible overall experience. Save yourself the hassle.

Friends_and_family Family

2/10

Poor

25 Mar 2026

Ryan

The kid at the front desk literally had no clue I had a reservation he told me he didn’t believe there were any rooms available and the fact I had a PAID reservation didn’t matter if they didn’t have a room I’d be out my money he also told me my truck had to be parked out on the highway the room itself was ok the bed was comfortable

Partner

2/10

Poor

25 Mar 2026

Nancy

Did not stay there because we had the wrong kind of animals. Was charged for the night. Very disappointed.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Amy

Room wasn’t turned over, needed to go to a different property,

4/10

Poor

22 Mar 2026

Tony

There were too many issues that would not be tolerated at a more diligently managed property. The toilet tank fill valve and flapper valve did not work (fortunately I could deal with those for 1 overnight). The sink cold water faucet was not attached properly. The room smelled really bad.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Matthew

Old hotel, staff were friendly, pool is huge, hot tub was nice and warm!

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Matthew

Staff was excellent, old property, cleanliness is average

Friends_and_family Family

2/10

Poor

01 Mar 2026

Spencer

Would not recommend this place is falling apart and is disgusting there is mold growing all over in the bathroom. The shower curtain towels and sheets did not look like they had ever been washed. We ended up leaving and booking a room somewhere else

Pet

6/10

Pleasant

25 Feb 2026

John

Facial tissues in room. Hot tub that hot, not running warm and cold water.

Friends_and_family Friends

8/10

Excellent

17 Feb 2026

Bryan

The room and facilities were clean and comfortable. The staff were very friendly and helpful. The breafast was standard budget friendly hotel breakfast. (I love the hotel wafflemakers) The location is decent with some restraunts, fast food and convience stores within walking distance. Groceries are a bit farther. We did have to replace our room key cards on numerous occasions as they would just stop working. Also, we were very disappointed to find the hot tub was inoperable. Overall, it was a great stay for an even better price.

Partner

10/10

Exceptional

11 Feb 2026

Aaron

I left my sunglasses in my room after checking out. I was uncomfortable leaving with out them. Ultimately I did and asked the staff to look out . They found them and gave me a call.they were so awesome! They made my time a priority!!

Leisure Self

2/10

Poor

08 Feb 2026

Sarah

This was the only hotel that checked off things we were looking for in a stay for the night. Dog friendly, hot tub, pool, and continental breakfast. In reality it only covered 1 of 4 things listed above. And I'll give you a hint, it was the fact that they were dog friendly. I asked during check in, if the hot tub and pool were up and running. I was told the hot tub was \"under maintenance\" but that the pool was nice and warm. The pool was frigid cold, and the pool house smelt like mildew. I am 8 months pregnant I just wanted to float in the pool. Come morning time I went downstsirs, and grabbed some waffles, a chocolate muffin and orange juice. The waffles were meh, the prepackaged muffin tasted like freezer burn and the OJ had a funky after taste. We ended up checking out and going to a local restaurant instead.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Mark

Clean, quiet and good location.

10/10

Exceptional

24 Jan 2026

Jennifer

Friendly service, cleanliness of the room and comfy beds

2/10

Poor

23 Jan 2026

Ashley

The Staff was asleep when we arrived to check in at 7::30pm . Room was outdated pool didn’t work or hasn’t worked in a long time just horrible place to stay

Leisure Partner

10/10

Exceptional

18 Jan 2026

Cameron

Great place to stay

Leisure Self

8/10

Excellent

11 Jan 2026

Rebecca

Staff

6/10

Pleasant

08 Jan 2026

Ladonna

Room was nice, I wasn’t happy that hot tub was out of order which is one of the reasons I chose this hotel.

Self

10/10

Exceptional

06 Jan 2026

Pamela

Nice easy and clean, just what we needed after a long day on the road.

Business Family

10/10

Exceptional

04 Jan 2026

RAY

THE ROOM WAS CLEAN AND. STAFF WAS VERY COURTEOUS, DEFINITELY WOULD RECOMMEND!

10/10

Exceptional

25 Dec 2025

Karl

Good

6/10

Pleasant

18 Dec 2025

Phyllis

Parking ok. Tv off first night. Ice machine off first nights breakfast room was used and not replenished

2/10

Poor

17 Dec 2025

cheryl

the picture looks nothing like the room, the tv didn't work and the person at the front desk said she couldn't do anything.

Business Family_with_children

4/10

Poor

15 Dec 2025

Jessica

we arrived in the lobby to discover it deserted. we waited for 20 minutes before someone showed up to check us in. ceiling tiles missing in the hallways, no shampoo, conditioner, or even hand soap in the bathrooms.

Leisure Partner

8/10

Excellent

14 Dec 2025

Amanda

The hot tub wasn't even working, which was annoying since that was one of the reasons that we booked the place. They didn't have any coffee when I went down around eight o'clock and no staff around to replace it. But the beds are super comfortable, and it was very quiet, and I like that.We could have our dog and the price is right. I would stay again.

Leisure Family_with_children

4/10

Poor

14 Dec 2025

Breanna

The hot tub was ice cold. Pool was a bit warmer but hardly tolerable. The pool was very rundown and dirty. To get to the pool we had to walk across an icy parking lot. The rooms were okay but could definitely be cleaner. When we went to get breakfast there was no coffee.

2/10

Poor

14 Dec 2025

Tiffini

The service was ok but that was about it. The hotel was dirty, the room had a leak thru the ceiling from upstairs above our tub, there was no smoke detector it was removed wires just left, we had to move to a smaller room and it looked like it had mold on the ceiling in the bathroom above the tub that looked like it had been painted over. There was only one bed in this room so we had to use an uncomfortable rollaway bed that barely fit because the room was so small. There were open ceilings in the hallways, exposing mechanical piping. The parking lot in between the two buildings was covered in ice.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Timothy

Great stay

4/10

Poor

06 Dec 2025

Kelly

Room was OK. It had some sticky stuff on the desk. Also the smoke alarm was missing and the wires were hanging down. It was so loud with people running, slamming doors etc till almost 10:30pm.

Family

2/10

Poor

06 Dec 2025

Marco A

Bad cleaning And terrible service

Leisure Family

2/10

Poor

23 Nov 2025

Kathryn

How to be moved to several different rooms because the electricity went out and their ACs were not working and then their ice was also not working

6/10

Pleasant

22 Nov 2025

Alyssa

Staff was very friendly! Breakfast was cold though and wasn't very good.

Partner

10/10

Exceptional

22 Nov 2025

Holly

Best western stay sure was ok.

Business Partner

10/10

Exceptional

19 Nov 2025

Rebeca

Perfect parking, everything was excellent and the service was outstanding. 100% recommended.

Business_and_leisure Family_with_children

10/10

Exceptional

19 Nov 2025

Rebeca

Perfect parking, everything was excellent and the service was outstanding. 100% recommended.

2/10

Poor

13 Nov 2025

Gerardo

I'd like to start that our room was on the second floor back, Wifi connection was not available in those rooms so I have to go to the main building to grab some internet. Another concern and the main one is that there was no emergency exit near the room we stayed, room 408, in case of emergency or fire I have to go to the other far end of the building to get the stairs.

Leisure Family

2/10

Poor

06 Nov 2025

Ravikumar

Traveled from Salt Lake airport to stay at your hotel. Thought we would get some rest once we reach there. Check-in process was quick. Went to the room got fresh and just before going to bed saw the pillow covers and bed sheets had dirty stains on them. Went to the front desk to see if we could switch rooms but desk clerk told you were fully books and gave me clean sheets and said \"Sorry\" no kind of hospitality. He went back in the office and shut the door WOW. I had to make the bed at a hotel where I paid to stay.
Next when making the bed saw a spider on the bedsheet. I am with my little girl and I for sure dont want her or anyone in my family to get bit by a spider. Inspected the whole room to make sure there were no other unwanted guests in the room. I did find a crushed can of a beer under the bed.
Next morning i showed the picture of the spider to the lady at the front desk and asked her to have housekeeping do a detail clean of the room and she said she will put it on the schedule. Came back to the room at the end of the day and room was still the way we left. Stayed 5 days in the same room and there was no housekeeping done on any of those days. We had to make our own beds before leaving so that we come to a decent bed to sleep on.
Morning breakfast on 1st day was good but juice machine was not working. Next days out of fruits yogurt bread and one of those days there was no coffee. Could not believe that such motels existed.
I gave up asking for anything from the front

Leisure Family_with_children

4/10

Poor

06 Nov 2025

Sergio Ramos

Not clean at all. There were hairs all over the bed and towels smells bad.

Leisure Family

4/10

Poor

03 Nov 2025

Sherilyn

No Internet. No ice. And no help with either.

Partner

10/10

Exceptional

02 Nov 2025

Gloria

Yes

2/10

Poor

31 Oct 2025

Melanie

Horrible

Leisure

8/10

Excellent

31 Oct 2025

hindole

It’s alright

Leisure Family

4/10

Poor

29 Oct 2025

Steven

Toilet seat was broken. And the bathroom sink was completely clogged, didn't drain at all.

4/10

Poor

27 Oct 2025

Carol

I didn’t do breakfast, the room was so so far as cleanliness the keys to the door got changed and never did work so I had problems there. There was no ice machine that worked. There is no machine that work for candies retreats out by the check-in basically the hotel was kind of ran halfway and very short with the amenities for anybody staying there.

Self

2/10

Poor

22 Oct 2025

Mitchal

Not very good

2/10

Poor

21 Oct 2025

Michael

Upstairs 2nd floor to much noice arguments every night 2nd floor west facing door proped open all night people in and out sketchy cars parked by the pool people sleeping in them our room had hole in wall microwave dirty no the ammentities were not provided we had to go downstairs several times and ask. This hotel use to be a super 8 at one time and i assumed it was under the best wetern it would of been better It wasn't

Business_and_leisure Family

4/10

Poor

18 Oct 2025

Bart

From the moment you step in the door the funk hits you. The room had hair on the bathroom floor, including pubic hair, that was not ours. The carpeting had not been vacuumed.
The room was not furnished with hand towels. They were promised and we finally went to get them. Only to discover a bloodstain on one of them, again, not ours. It looked as tho’ someone had shaved their legs in it and it had not been cleaned. I could go on but needless to say would not ever stay here again. Would not recommend.

Leisure Partner

4/10

Poor

16 Oct 2025

David

The room had several light bulbs that were out. The door could

2/10

Poor

12 Oct 2025

Ann

After check-in, we discovered that there were no towels in the room, missing pillows on the bed, and the hallway was filthy (used dryer sheet, dental pick, trash on the floors). Morning breakfast, in a different building, required a full circuit around to the front door, only to find no drinks provided other than coffee (juice equipment was broken, and nothing for children), and inadequate food for all the guests. Service was casual, at best. Worst stay of our 10-day vacation.

Partner

10/10

Exceptional

12 Oct 2025

Beth

Parking lot was safe, indoor hot tub and pool were clean. Staff was great! Great price on room! Thank you!

Partner

2/10

Poor

08 Oct 2025

Shawn

Very disappointed. Carpet was dirty. No soap and smelled really bad. Couldn’t wait to leave. Dirty big pile of sheets in the hallway. Wish I could get a refund. Disgusting place. Never ever again.

Partner

6/10

Pleasant

06 Oct 2025

Miguel

Shower would change temperature when anyone would use the bathroom in an adjacent room.

6/10

Pleasant

03 Oct 2025

Mary Jo

The desk clerk who checked us in was unpleasant and told us we could not have a ground-floor room although I requested it when I made the reservation because my husband is handicapped. We finally were put in one of the first floor rooms opposite Bldg. A. Other staff members, especially Grandma Vi, were delightful. The plumbing didn't work in our room, but someone came with a plunger to take care of it. The vinyl plank floors in the room were not clean enough to go without shoes.

Leisure Family

2/10

Poor

01 Oct 2025

Lezli

This hotel is in serious need of attention. There were dirty sheets laying in the hallway, the public bathroom was filthy, the rooms smelled and were not clean, the doors to the hotel were unlocked, the breakfast was unacceptable, the ice machine and jacuzzi were broken. I would never stay at this hotel again. Should be taken off the expedia list.

Leisure Family

8/10

Excellent

01 Oct 2025

Darci

Friendly staff, decent place for a short stay.

Leisure Friends

8/10

Excellent

28 Sep 2025

Della

It was great

Partner

2/10

Poor

28 Sep 2025

Kelly

No tp and look out hole stuffed

Awful. Checked in, went to room. No toilet paper in the bathroom. There was, however, toilet paper stuck in the eye view in the door so people couldn’t see in. Went to go lay in the bed, sheets were still dirty with hair. I’m sure this room was never cleaned after last guest.

2/10

Poor

27 Sep 2025

Mark

My wife called at 8:30 pm on Sept 25th to ensure our reservation was valid. We arrived at 10:15 pm on Sept 25th and was told we did not have a reservation. I had the printed copy from Expedia. The receptionist lied and was untruthful. We got our money back and at midnight found another hotel. Stay away from this property!

Business Friends

2/10

Poor

27 Sep 2025

Debra

Walked in room was somewhat clean but had a bad odor.
Found a trash can full to the top of the previous guests trash. Gross. Staff needs to be in some sort of uniform as you could not tell who worked there and who did not. Could be a little more professional.

Partner

2/10

Poor

26 Sep 2025

Randall

booked two rooms days before arrival, paid in advance. when we arrived at 9pm to check in, we were told that they over booked and they did not have our room. there were several people in line to before us and they were told the same. every hotel / motel in all surrounding areas were full. no vacancies anywhere.

Business