Name: Banyan Tree Phuket
Address: 33, 33/27 Srisoonthorn Rd, Choeng Thale, Thalang, Phuket, 83110, TH

10/10

Exceptional

06 Jul 2026

HEE SUK

All staffs are very kind and the property is well managed.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Wai Leng

The 3bdrm serenity villa is amazing, the rooms and bathrooms are great, and the pool is amazing. The service from all the staff at Banyan Tree is exceptional. Everyone is so friendly and attentive. We had a truly amazing experience at Banyan Tree Phuket and would definitely love to stay again!!

Family_with_children

10/10

Exceptional

28 Jun 2026

Sheena

Nice and premium room. Pool was great. Property is big and very well maintained.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Kelley

Beautiful well maintained property. All of the staff were kind and helpful. Wide variety of food selections. Would definitely recommend.

Self

10/10

Exceptional

14 Jun 2026

rashed

Great stay we really enjoyed

10/10

Exceptional

09 Jun 2026

raheel

Best customer service, staff are always there to assist and provide exceptional service. They are always there for you! The rooms were well maintained and clean. The breakfast was great and the food was delicious. The spa services at oasis was great. The resort pool was clean and they had sea scooters for kids to play in the pool. They also have few restaurants on the property but we tried only 2 and bother were great. We tried saffron and the poop bar cafe that had burgers and other quick food and food and drink both were good. and ordered some room service. Overall we had the best time and already thinking about coming back.

Family_with_children

10/10

Exceptional

29 May 2026

Olu

This resort was absolutely fantastic!!!!! The breakfast was THE BEST I've ever had, tasty and wide variety. There was something for everyone! I can't sing their praises enough. My husband and I thoroughly enjoyed celebrating our 10 years wedding anniversary here. Definitely coming back!

Partner

10/10

Exceptional

26 Apr 2026

Fumihiko

it was so nice !
they were so kind and helpful despite being busy.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Nicholas

Ver good

10/10

Exceptional

25 Apr 2026

Gil

A fantastic pool villa, all restaurants were excellent and the property is very well maintained.

Partner

8/10

Excellent

17 Apr 2026

Mohammed

Great breakfast buffet. Room decor needs update.

Family_with_children

10/10

Exceptional

14 Apr 2026

Olga

*

10/10

Exceptional

12 Apr 2026

Sherri

Great resort. The staff are wonderful! Top tier! The beach close by is not as pretty as most beaches and the location is a little out of the way for most activities but the resort itself is gorgeous.

6/10

Pleasant

11 Apr 2026

Maria

We recently stayed at Banyan Tree Phuket in a two-bedroom pool villa and unfortunately, the experience did not meet the expectations of a 5-star resort at this price point.

The villa felt outdated, particularly the bathrooms, and overall lacked the level of comfort and refinement we expected. Basic details were missing — for example, only one bath towel per person was provided, and pool towels (both in-villa and at the main pool) were very worn, with visible threads coming out. The toilet did not work.

Service recovery felt inconsistent. After raising concerns about breakfast, we were offered a much nicer, quieter alternative location for “special guests,” which was excellent — but it was unclear why this wasn’t offered from the start. Similarly, after further complaints, we were offered to move villas for the last two nights, but no proactive support was provided to facilitate the move, making it impractical for our family.

Food quality was another disappointment. Room service and poolside options were very basic — for example, chicken nuggets appeared to be of low supermarket quality, with poor presentation.

The main pool is beautiful, but sunbeds are outdated with worn mattresses and old towels. The beach club requires a shuttle and felt crowded and loud, lacking a relaxing atmosphere.

Overall, this stay fell significantly below our previous experiences with the Banyan Tree brand (such as Bali and the Maldives), and did not reflect the level of luxury we expected.

Family_with_children

10/10

Exceptional

11 Apr 2026

Daniel

Just wow! What an incredible hotel from arrival and fresh drinks and biscuits, to the incredible and attentive staff, and the amazing grounds and facilities. We had an amazing break at this hotel and would recommend to anyone travelling to Phuket who wants to be in the quieter North away from the more hectic main areas. So many amazing restaurants and things to do in the local lagoon and town area as well.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Anurag

Service at breakfast was below par. The spa and food at other restaurants was excellent. The rooms can do with some renovation

Friends

10/10

Exceptional

06 Apr 2026

Osita

Everything was amazing!! Staff handled everything with care and we loved spending our honeymoon here. The food was 10/10, our room was very clean and neat!

Partner

10/10

Exceptional

02 Apr 2026

Mark

Beautiful rooms, excellent staff, we have been visiting for many years. Seems a little more commercial on this visit with corporate events going on. Shame as it impacted the relaxed atmosphere and has feel of the hotel.

Partner

10/10

Exceptional

18 Mar 2026

Gina

Everything was wonderful!!!!

Family_with_children

8/10

Excellent

01 Mar 2026

Martin Dominik

Very nice standard pool villa. The main pool is not that nice

10/10

Exceptional

27 Feb 2026

Cho Kan Kenny

Everything is good.
Just wondering if the Jaccuici

10/10

Exceptional

17 Feb 2026

JUNKI

Everything is perfect.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Chi Fai Paul

I stayed at Banyan Tree every time when I came to Phuket. My last time in Phuket was however 10 years ago.

I found the villa I stayed this time was clean and spacious enough for 3 people. However, it is a bit dated and needs some update. Staff were most helpful. The newly opened beach club was exceptional and excellent for evening relax drinking. I would stay in Banyan tree again for my next visit to Phuket.

Leisure Family

6/10

Pleasant

15 Jan 2026

David

While room was big, needs renovating since had broken roof tiles, crack in mirror in room etc.
Staff were all excellent and breakfast and dinner were excellent

Partner

8/10

Excellent

12 Jan 2026

Joseph

The Grounds are wonderful and spotless. The staff is very friendly and accomodating. The villa is wonderful but some things needed a bit of upgrading. The table when entering the villas was of a different wood type which did not really match the decor and was significantly scratched. A number of mirrors outdoors had this pink/red plastic which looked worn and many were cracked and peeling. Small details which are important for the price one is paying.
My biggest disappointment was the food:
Breakfast is very good and is served in a beautiful atmosphere.
Saffron restaurant is also very good.
Japanese restaurant was so-so. Great atmosphere but food was \"tasteless\" I would rate it a C+
The Italian restaurant was the worst and I would rate it a D. I know Italian food...the eggplant parmigiana was not good at all as an example.

Leisure Family

10/10

Exceptional

29 Dec 2025

Richard

Excellent stay and we were well looked after by the superb manager (Salah) and his team. An initial issue with an older villa was rapidly and sympathetically resolved.

Partner

10/10

Exceptional

27 Dec 2025

Jae

A Clean, classic decor. I love the garden

10/10

Exceptional

20 Dec 2025

Anthony Gin-Ping

The staff really stood out—super friendly and attentive without being over-the-top. Room was spotless too, and I loved the quick access to the pool for a morning swim.

Leisure Family

10/10

Exceptional

17 Dec 2025

Susan

Great staff. Welcoming and wonderful!!! Beautiful resort! Very clean! Would highly recommend

Leisure Partner

10/10

Exceptional

09 Dec 2025

Michael

Outstanding from start to finish.

Leisure Partner

8/10

Excellent

27 Nov 2025

Anthony

Very friendly staff

Leisure Family

10/10

Exceptional

27 Nov 2025

Mark S

Excellent service

10/10

Exceptional

22 Nov 2025

Andrew

Excellent overall. We found the local vicinity of the hotel a little odd and strange. It wasn’t very Thai and could almost have been anywhere!

Leisure Partner

10/10

Exceptional

19 Nov 2025

Carlos

Outstanding service and the best staff I’ve ever dealt with.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Avron

Beautiful resort.

Partner

6/10

Pleasant

10 Nov 2025

KANWAL

Overall a great place to stay . Location is good not far from the airport as well as a small shopping area.
I wouldn’t give it many stars as it needs upgrading in a lot of areas.
Service staff are 50-60% good and the other definitely need better training.
We enjoyed our stay as it was very close to nature .

Leisure Partner

10/10

Exceptional

05 Nov 2025

Venkat

It was best vacation resort we had experienced in Thailand. Service and hospitality was excellent and the restaurants were a delight.

10/10

Exceptional

05 Nov 2025

William

Great hotel, lovely staff. Will stay again and would recommend

Leisure Partner

8/10

Excellent

02 Nov 2025

Kah Poh

Staffs were friendly and attentives but the room condition has to be better for the price we are paying

Friends_and_family Family

4/10

Poor

02 Nov 2025

Chee Keong Rob

I have stayed at Banyan tree for almost 20 times, and this trip is the worst. Front desk staffs were very nice and helpful, but the Sanctuary pool Villa was a let down. upon checking in, the jacuzzi pool was without water. The bar fridge was leaking, the bathroom when raining was leaking at the glass screen. Housekeeping was disappointing. someday with tea light candles for the aroma burner some day without. Also been accused of taking their slipper when there are 2 pair in the bathroom.
I then moved to the Grand Two-Bedroom Pool Villa, another disappointment. The garden and pool lights were not working, the living room phone was not working, the master bedroom lights were not working, the living room tv was not working. What happen to all the inspection before the guest checks in to ensure everything are working correctly? But i have to applaud the front desk staff, the Buggy driver, the bell boys and the restaurant staff for putting an effort to make guest feels welcome. Would i stay there again? Maybe just because I know the area well and have property in the compound.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Jennifer

The staff and the accommodation are both fantastic.

Leisure Family

10/10

Exceptional

17 Oct 2025

JORGE

ALL IS SO PERFECT, GREAT HOTEL, GREAT ROOM, GREAT LOCATION, GREAT SERVICIES

Partner

10/10

Exceptional

15 Oct 2025

William

Absolutely incredible stay at the Banyan Tree Phuket - we decided to spoil ourselves for our honeymoon and the double pool villa did not disappoint. Phenomenal suite, pool was wonderful as were the views. Air con great and the bed was super comfortable. In pool breakfast for 1000baht was super worth it too.

The staff were incredible; so polite and helpful. The concierge, the buggy team and the spa staff were wonderful.

Would absolutely recommend the double pool villa for a special treat.

Leisure Partner

4/10

Poor

14 Oct 2025

Wai Ming

I have scheduled for the clean up service at 1pm on one day, but that didn’t happen…. And the indication of which is hot and which is cold water is not clear….

Self

10/10

Exceptional

10 Oct 2025

Chang Beom

Good place with my family.

Very good resort enjoy all, recreation ,food, .

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Jisu

강추

서비스가 개개개좋음

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

Nikki

We loved our three bedroom villa, the children was playing in the private pool everyday, the staff even gave us giant inflatables to use too.
Everything about this resort was perfect, the only thing they need to improve on was breakfast time, because it seems like there is not enough tables for all the guests because there is always a wait, however once seated staff was very good and there was plenty of food options.
The resort was very quiet and not very near to anything but we only stayed here during the last few days of our holiday so we was happy to just stay at the resort.
We will definitely return again!

Family_with_children

10/10

Exceptional

25 Sep 2025

Paula

Our experience was beyond what we had imagined it would have been. The staff and the hotel experience was unforgettable! This was our first time at the Banyan Tree and they have set the bar high for our future vacations. Thank you!

Partner

10/10

Exceptional

25 Sep 2025

Ross

The Banyan tree resort was really elegant, beautiful and exotic. The staff were extremely polite and helpful. They were also very efficient. There were great dining options too , especially Saffron and Hojo! The only problem is I had to move to another Villa due to the bath tap not working properly, but overall I had a brilliant time and would very much indeed recommend it. I’ll definitely be staying here in a not so distant future.

Leisure

10/10

Exceptional

16 Sep 2025

John

A very peaceful resort, a bit out of tge way for local shops or restaurants other than those on the resort, which were great. Staff could not have been more helpful or attentive. Local shuttle bus or boat was useful, but only to other resorts. Grab taxis were cheap to get out a d about. Our villa was stunning, well maintained and laid out, ultimate luxury.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Ashwin

NA

Leisure Friends

10/10

Exceptional

14 Sep 2025

Sunwoo

A Pleasant, Well-Run Escape

It was a wonderful place to relax. You can enjoy your own private pool or unwind at the hotel’s exclusive beach area. The buggy service is quick and convenient, and bikes are available to explore the large resort grounds. The resort also offers a range of activities such as meditation, yoga, and Muay Thai, so staying more than two nights is highly recommended. Housekeeping was excellent, and the overall operation of the resort appeared to be very eco-friendly. Breakfast is served outdoors, which can feel a bit warm, but the wide variety of international dishes caters well to guests from different countries. Overall, it was a very pleasant stay, with the resort’s operations running smoothly and efficiently to support a comfortable experience.

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Lawan

Nice and beautiful private pool

Leisure Family

10/10

Exceptional

08 Sep 2025

Debbie

Amazing and relaxing

Partner

10/10

Exceptional

31 Aug 2025

Joufika

We loved the grand lagoon villa. It was very relaxing and such a good experience. We loved the space and privacy. We loved the thai architecture and the breakfast buffet. We would love to come back.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Robert

The staff was very attentive, their goal is to ensure a peaceful & relaxing visit and they did a great job.

Leisure Partner

10/10

Exceptional

26 Aug 2025

John

Peaceful retreat with really great service

Lovely pool villas and really great service, particularly the General Manager who is always happy to help. They have some small renovations going on at the moment but it only had a minor impact on our stay, which was quickly resolved by the General Manager. The new beach club is really nice too, we will definitely be back!

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Richard

Incredible stay at the banyan tree phuket

This place is stunning. Set in a series of lagoons about 20 minutes from Phuket airport. We stayed in a signature pool Villa and it was incredible. Inside the Villa was excellent with so much space even with a giant super king bed. The outside was perfect and we spent most of our time there. Great sunbeds and pool and the covered area was great for shelter from the sun or short downpours of rain. The facilities were exceptional and food incredible. It is more pricy than typical thailand prices but that is expected for what is more than a five star hotel experience. My wife has gluten allergies and they were so helpful and made sure options were available at breakfast. This was just what we needed before travelling south to Karon and kata. Would highly recommend the banyan tree we loved it.

Partner

10/10

Exceptional

23 Aug 2025

Peter

After reading some negative reviews I was a little worried but Banyan Tree is truly a 5* resort with high level of services. Staff was very friendly, attentive and prompt. Food was very delicious, we tried Safron and Hojo restaurant and the service and food was beyond pur expectations. Breakfast was very delicious too. Room was clean, spacious and well maintained, pool with clean water was checked by pool service daily. The surrounding nature, trees, palms and gardens are very well maintained and you can cycling around inside the resort endlessly. We travel a lot and simply knew that Banyan resorts are always a guarantee of quality so was Banyan Tree Phuket too. We will definitely come back next year.

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

Vincent

Excellent stay

Very nice stay in a double pool villa. Efficient Check in/ Check out ( in the room), very efficient buttler trough whatsapp , room is big , clean, nice furniture, nice private pool and jacuzzi. Nice expérience ( barbecue inside villa, floatting breakfast in the villa, private yacht booking …) . 3 caviat: property is very big, you have private bike or buggy to call, beach club need to take a shuttle every 15min with 10min ride, lake or second pool not fully cleaned. All in all an excellent stay and memory.

Friends_and_family Family

6/10

Pleasant

05 Aug 2025

YoungHoon

I stayed here for 6 days for my family vacation.

During my stay, the main lobby was under renovation, so I couldn't use the Watercourt buffet or the Saffron restaurant. The breakfast buffet was moved to the golf course, but all the tables were outside, and it was so hot that it was difficult to eat. As a result, I ended up ordering room service for breakfast almost every day.

One of the staff who brought us coffee and breakfast to us (for room dining) had implicitly asked us for tips several times during our stay. He wouldn't leave my room until he gets tip. He was annoyed at me because I ordered coffee in the morning (3 days in a row), and he made a big show of bringing me the coffee. And when he brought us the food, he acted like he was doing me a huge favor by giving me some of it for free. But it doesn't make sense since the food is already included in the price. And on the last day of my stay, when I ordered full set breakfast, he forgot to bring me several items including butter & jam, orange juice, coffee, and bread.

Overall, the hotel's facilities are outdated and need improvement. Specifically, for a 5-star hotel, it's disappointing that most bathrooms don't have bidets, as this is a common amenity. The hotel also needs to address the musty and moldy smell that comes from the air conditioning. Furthermore, the housekeeping team's cleaning tools appeared very old, which didn't give guests a sense of cleanliness.

Friends_and_family Family

8/10

Excellent

02 Aug 2025

Ryan

Great facilities.

Great staff. They were all kind and helpful. Done rooms can be updated. The pool villas have not been updated. They are dark, old, and not worth the money. At a minimum stay at the serenity pool villas. Huge difference.

Partner

10/10

Exceptional

26 Jul 2025

Aryn

Property is very nice - very quiet and serene. Beach requires shuttle/boat, which isn’t bad but it’s not really walkable. The boat is a bit irregular on schedule. One night we were stuck on beach for longer than expected, but staff at the partner beach resort and banyan tree helped us with the shuttle.

Leisure Family_with_children

10/10

Exceptional

18 Jul 2025

Kali

Everything about the property was perfect! The breakfast buffet, the view of the golf course, the people, the hotel rooms… everything!

Leisure Partner

10/10

Exceptional

26 Jun 2025

Muhammad Shayan Yar

Don’t think of another place, just stay here. Amazing personalised service, the staff knew us after the first couple of days. Currently undergoing renovation but we never felt it, amazing through and through
Special staff especially Du (who always had a smile on his face) and the whole buggy team, Pla and the saffron team, and our housekeeping staff member Suchada (K. Poo)
Private pools are great, lots of free shuttles to nearby shopping, beach clubs, far enough from the other side of Phuket but still close enough if you want to experience it
We spent 9 days there and honestly should’ve easily spent 9 more, we will be back in a few months

Leisure Partner

10/10

Exceptional

16 Jun 2025

Christopher

Wonderfully relaxing

Partner

10/10

Exceptional

02 Jun 2025

Manish

My partner and I spent 5 days there for our honeymoon and it was an amazing resort!

Friends_and_family Family

6/10

Pleasant

02 Jun 2025

Marco

I have been a customer of the Banyan Tree Phuket in numerous occasions over the last 15 years. It is unfortunate to see the condition of the facilities deteriorating as well as the room (510). The finishing is poor. Many defects. Painting. Broken towel holders poorly fixed. Breakfast definitely below standards in the past.
I have been a huge fan of the Banyan tree for many years and hope you keep up the spirit of such fabulous hotel

Partner

10/10

Exceptional

31 May 2025

Jason

Our experience was incredible.

Leisure Family

10/10

Exceptional

03 May 2025

Danny Tin-Yau

Likes:
- Friendly and efficient staff overall
- Free on-premise (only) bicycle for each adult guest
- Hotel transportation to private beach
- Great view of lagoon
- Privacy as this is a villa only property

Improvements needed:
- Brakes on most bicycles couldn't stop the bicycles (the property has lots of downward slopes) - need to use feet to stop on the narrow road to avoid incoming buggy cars
- Waited ~20 minutes under the hot sun at the outdoor activities centre for the staff to arrive in order to get and use the hotel kayaks

Leisure Family

10/10

Exceptional

06 Apr 2025

nicole

Excellent

Family

10/10

Exceptional

02 Apr 2025

Sreekar

Just excellent

Leisure Partner

10/10

Exceptional

30 Mar 2025

Shatara

This is by far one of the most beautiful hotels I've stayed at in the world. The staff was amazing and I never had to wait more than a few moments for assistance or service. My suite was truly spacious and beautiful. Will absolutely return on my next trip to Phuket.

Leisure Self

10/10

Exceptional

22 Mar 2025

ANTHONY

.

10/10

Exceptional

03 Mar 2025

Pankaj

Short Break

Lovely property enjoyed every minute . Most relaxed holiday ever - Golf -spa - swim - Food : will come back for all these again !

Partner

8/10

Excellent

01 Feb 2025

Dominica

Love the property. We stayed in one of the renovated pool villas which was nicely done. We could see some parts of the resort needs renovation and updating. Warm and welcoming service. Housekeeping a little inconsistent and can be improved. Restaurant bookings also can be managed better. There could more choices of outlets for lunch and due to CNY, breakfast was a little chaotic, maybe open up one more outlet to accommodate the overflow of guests during breakfast? Beautiful setting and grounds. Highly recommended.

Leisure Partner

2/10

Poor

31 Jan 2025

Dmitry

Actually this is the first review I ever did tbh, but you guys need to hear this before booking at Banyan Tree. Ritz was fully booked so I had to choose between Banyan and Anantara. Went with Banyan because the chain is very luxury and thought it will keep its level in Phuket. Was wrong. Awful hotel, really worn down and tired. Staff doesn’t care about you, breakfast is very bad, they don’t have their own beach. Buggies are work out completely. Gym is awful. I had better machines in 1996 in my high school. You have to take a self made tuk tuk truck (it’s literally falling apart and looks like my grandfather’s cattle transportation vehicle in the 70s, they call it a shuttle here) to a near by beach club where you pay 12$ for a corona and unfriendly staff. My friend told me that in 2012 this hotel was amazing. Well, in 13 years they haven’t done anything to renovate etc. Now we are at Anantara at a slightly more expensive rate, but omg the difference is a football field. Banyan just sucks big time. If you are looking for luxury just spend a tiny more and book at Ritz or Anantara. This is not worth it I swear.

Leisure Partner

10/10

Exceptional

29 Jan 2025

Ronald

Couples romantic trip

4 night couples vaction in the Banyan Tree

Partner

10/10

Exceptional

23 Jan 2025

katherine

It’s beautiful but service is veeeery slow!

Leisure Friends

10/10

Exceptional

21 Jan 2025

esra

..

Leisure Family

10/10

Exceptional

08 Jan 2025

Igor

A perfect resort hotel, meticulously planned. Great attentive service throughout.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2024

Po Yeung

It's got a great environment and good service.

Leisure Family

10/10

Exceptional

24 Dec 2024

Jennifer

Great family time with the pool villa which I had booked more than six months ago hence at a more reasonable price! Good staff service and hotel facilities 😀😀😀

Leisure Family

10/10

Exceptional

04 Dec 2024

Daniel

Our overall stay was fantastic! From the moment we arrived, the staff were incredibly helpful and attentive. We stayed in a 2 bedroom villa with a private swimming pool, which was absolutely perfect. If you're looking for true luxury, look no further and book Banyan Tree!

Leisure Family

10/10

Exceptional

27 Nov 2024

sadeq

amazing stay in the resort

we stayed in Bayan tree hotel in Phuket for 4 days and we couldn’t be happier for staying here.

the hotel and villa we stayed at was very spacious and thai/tropical style.
the hotel service is one of the best available and they were always ready to serve us.

The on premises amenities such as the gym and spa were very good.

The breakfast has a large selection of food and looking out on the lake side which was a splendid view.

I have to also thank the welcoming staff in the hotel, made the experience very memorable.

Will come back again soon

Friends_and_family Family

10/10

Exceptional

15 Nov 2024

Sun Yup

It was a property where we could truly experience the renowned reputation of Banyan Tree, and the accommodation we stayed in satisfied every member of our family. The friendly service of the staff left a lasting impression.
One thing to note is that I had read in several blog reviews that, when choosing a dinner course at the Saffron restaurant, there would be options for appetizers or desserts. However, on the day of our visit, only a fixed menu was served. I wasn’t aware that this had changed. The food was excellent.

Leisure Family_with_children

10/10

Exceptional

25 Oct 2024

BRYAN THOMAS

Some of the most friendly and helpful hotel staff I have ever experienced.

Leisure Partner

10/10

Exceptional

17 Oct 2024

Kieran Gregory

Although the resort is ageing, it is fantastically maintained. The staff are super friendly and accommodating. The grounds of the resort are superb and offer a great variety of things to do. Also it’s easy to get out and see the surrounding beaches, eating and activities. We ate a few times in the resort restaurants and were pleasantly surprised at the cost to do so and the quality of the food. The room itself was great, everything we could have wanted.

Leisure Partner

8/10

Excellent

13 Oct 2024

Suk Wai

Green washing on caring for environment

Service was great. However, room cleaning staff could be briefed to care more for the customers and environment and not to throw away our plastic bag and also throw away our shower cap. A resort that claims to care for the environment should have somewhere informing customers how to indicate not washing the towels every day. Besides, it is a bit green washing to say the shower cap is environmental friendly without explaining how.

Friends_and_family Family

10/10

Exceptional

11 Oct 2024

Oddvar

Had a wonderful week. Quiet and restful. Extremely helpful and service minded staff. Had a double pool 2BR villa with our two teenage girls and our concierge, Mo, could not have been more helpful. Had a double celebration of a 20th anniversary and a birthday, and Mo pulled out all the stops and made us feel pampered and the whole holiday an experience to remember.

Leisure Family

10/10

Exceptional

01 Oct 2024

Alexander

It is pitty that no shuttle to outside area, like Porto.
The boat and bus shuttles are only inside hotels area.

Friends_and_family Family

8/10

Excellent

01 Oct 2024

Jung Hoon

Excellent location and spacious villa, great privacy. Understaffed as it took time to check in, had to constantly look for staff to ask questions, and staff not as friendly as other five star hotels. But room and pool villa made up for it. Great bicycle rental, kayaking. Gym in poor condition and requires modernization. Food at poolside disappointing. Wellness activity amazing but should consider allowing older kids to join as kids activity too you for older kids.

Leisure Family

10/10

Exceptional

26 Sep 2024

Christina

Dont hesitate, this is definitely a resort you will not regret staying at. They went above and beyond. Already looking into booking here for my next holiday.

Leisure Family

10/10

Exceptional

23 Sep 2024

Eunju

5일동난 묵으면서 좋은시간이였다 불미스러운 일도 있었지만 호텔측의 배려로 더 좋은시간이되었다 다시또 묵을것이더.

Self

10/10

Exceptional

18 Sep 2024

Rachel

Beautiful hotel. We had a one bedroom villa with private pool and we were ready to move in here permanently. Everything was perfect- the grounds, the pool, hot tub, room, etc. The incense were a nice touch. Breakfast was outstanding. We wish we had more than two nights to enjoy all the hotel had to offer. Room service was a little pricey as was the excursion. We were there for our honeymoon and they brought us a beautiful cake to help us celebrate.

Partner

10/10

Exceptional

17 Sep 2024

Richard

The resort is starting to show its age, we had a few things break on us during our stay, but the overall stay was pleasant. The very best was our own private pool and not having to fight for a lounge chair or follow pool hours as I would in other hotels. Overall, great stay!

Leisure Partner

10/10

Exceptional

14 Sep 2024

Ashwin

Great service and room

Leisure Friends

10/10

Exceptional

07 Sep 2024

Samuel Sinclair Stewart

Facilties and suite were excellent.

Leisure Partner

10/10

Exceptional

04 Sep 2024

ABDUL MUKITH

Loved it!

Leisure Partner

10/10

Exceptional

02 Sep 2024

ARTHUR

Exemplary staff

What stands out to me is the service there is top notch. Everyone on the staff is very nice and so helpful. Just ask and they will provide for you with a smile

Partner