Hilton Garden Inn Phuket Bang Tao

Thailand , Phuket
PHUKET, 111 soi Cherngtalay 16 Srisoonthorn RoadPhuket, 111
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

02 Mar 2026

Dean G.

Good and comfortable room. Extraordinary 24 hour service by staff. Location walking distance from town and beach.

10/10

Exceptional

16 Feb 2026

Erwin

Good breakfast, clean room.

Leisure Family

10/10

Exceptional

02 Dec 2025

Sukhraj Singh

Great hotel and breakfast was excellent. Clean and had a friendly staff.

Leisure Partner

8/10

Excellent

30 Nov 2025

Melissa

Friendly staff, location was clean, restaurant was very good. Breakfast buffet was amazing, dinner was exceptional.

Business Partner

10/10

Exceptional

12 Nov 2025

michael

Great staff, nice bed, very good breakfast. We really like this hotel.

2/10

Poor

11 Nov 2025

Briar

Epäasiallista asiakaspalvelua

10/10

Exceptional

28 Oct 2025

Girlie

Room service was delicious! I had the bolognese penne pasta.
Room was spotless and Tar at check-in was so nice. The agent at check-out was not pleasant but that didn’t matter since I just dropped my keys and left when I realized she was not as pleasant as the others. Overall my one night stay was amazing!

Leisure Family

10/10

Exceptional

18 Oct 2025

Lang Phi

Great and convenient

Leisure Friends

10/10

Exceptional

17 Oct 2025

PATRICIA

The Hotel is beautiful everything is so close, wonderful area, free shuttle bus to downtown and to the beach, I am so happy that I stayed with them. I will definitely come back.

Business_and_leisure Family

10/10

Exceptional

15 Oct 2025

Kritika

It was good experience at this hotel.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Nischal

Me and my wife want to sincerely thank all the hotel staff and kitchen members for their outstanding service during my stay. Everyone was incredibly polite, professional, and always ready to help with a smile. The housekeeping team kept everything spotless and comfortable, while the front desk staff made check-in and check-out smooth and easy.

Special thanks to the kitchen team — the food was always fresh, delicious, and beautifully presented. They accommodated every request with great care and attention.

Overall, the hospitality and warmth from the entire team made my stay truly enjoyable and memorable. Keep up the great work!

Partner

8/10

Excellent

10 Oct 2025

David

Staff great

6/10

Pleasant

05 Oct 2025

Iqbal

Room was too small although we were told its upgrade. Mis communication about checkout timing. We requested delayed checkout. It was granted. But on the day, staff asked us to check out early and even asked for money for delayed checkout. But in the end we were given delayed check out. Restaurant was great. Overall staff were helpful. There was also bad smell in the corridors some time!!!

Leisure Partner

10/10

Exceptional

23 Sep 2025

Alejandra

Enjoyed our short stay so much! Staff was incredibly kind and supportive as we dealt with a flight cancellation. I will be happy to come back any time!

Leisure

10/10

Exceptional

31 Aug 2025

Zwelakhe

Breakfast the beast. Professional customer care

6/10

Pleasant

31 Aug 2025

Wee Siong

The pillow is too thin for me, even I put two together

Business

10/10

Exceptional

26 Aug 2025

Elias

Great hotel

10/10

Exceptional

23 Aug 2025

Michael

Overall it was a five star stay, good value hotel, excellent staff and house keeping, room attended too daily and not two days as shown on my booking. Restaurant food was good and I ate there almost daily.

Not so great for me would be the breakfast offering, it was not to my taste and an unusual mix of things, I’d have loved a hot buffet breakfast but I managed with croissant and coffee. And my room, first the Mountain View isn’t the best as it’s also looking into waste land and a building site but better that than the road or the incredibly close apartment block Nextdoor. Also the room smelled damp, I don’t think it’s actual damp but the high humidity of Thailand and the air conditioning was not good as removing moisture so the room felt and smelt cold and damp. Fortunately there is a huge sliding window so I had that open when the room was occupied. Laundry also useful for me. I didn’t use the pool or gym as I found them very small and cramped. Location wise it’s an easy walk to the beach and Laguna resort which is beautiful.

I would stay here again but perhaps ask if they had a dehumidifier as the room was certainly too damp for my liking. I also gave a check in review saying the same and there was a letter in the room saying they would attend to the dampness but to my knowledge it never happened.

To summarise great value, excellent modern hotel, brilliant team and house keeping. Just work on that air conditioning system as it’s too cold and humid.

Leisure Self

10/10

Exceptional

06 Aug 2025

JIYEON

반얀트리에서 체크아웃하고 밤 비행기 시간까지 쉬었다 가려고 예약했어요
체크인할때 도와주신 직원분 성함이 Tar 였나..
너무 친절하셔서 직원 성함을 외운다고 외웠는데 맞나 모르겠네요
하여튼 체크인할때 너무 친절하게 도와주셨고 얼리 체크인도 도와주셔서 편하게 쉬었습니다

호텔 어플이 있어서 숙소 이용할때 편리했어요
방도 깔끔하고 에어컨도 시원해서 편하게 쉬었습니다

정실론까지는 좀 거리가 있어서 porto de phuket 근처에서 식사하고 마트에서 기념품 구입했어요

Partner

10/10

Exceptional

04 Aug 2025

Shirley

Lovely hotel. The staff were so friendly and welcoming especially the staff who run the rooftop bar, couldn’t do enough for you.

2 pools to choose from which were never too busy.
The buffet breakfast was great. Lots of choice and variety. even for fussy eaters. Eggs made to order by the chef.

The reception area had a lovely lobby to go and chill in the early hours.

The only thing I would change is the opening hours of the rooftop bar to 11pm, but would definitely stay there again.

Leisure Family

10/10

Exceptional

30 Jul 2025

Thiluxan

Great service, great breakfast

Front staff was very accommodating and made sure our stay was great. House keeping did a great job with the rooms. Breakfast was awesome, with daily changes! Thanks for the good experience!

Partner

10/10

Exceptional

28 Jul 2025

Verified traveler

Great care, service - good price to quality ratio

Very attentive and personal care from the hotel reception and dining teams.

Wide range of breakfast items to meet many needs.

Hotel is ideal for various purposes, good price to quality ratio.

Good pool area, and close to Laguna Boat Quay hub.

Noisy on one or two nights from surrounding area to property, but only till around midnight.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2025

Tewana

Very friendly staff, clean and the restaurant served great food.

Leisure Family

10/10

Exceptional

08 Jul 2025

Daniel

Great hotel and fantastic staff!

Leisure Self

10/10

Exceptional

21 Jun 2025

Tyson

Beware of construction in the area explosives are used around 4 and 5 am

Business_and_leisure Self

10/10

Exceptional

15 Jun 2025

Tinesha

Hotel was clean but very far away from tourist attractions

Leisure Family

10/10

Exceptional

23 May 2025

Bioanca

This place was clean and amazing ! TAR helped me . She was wonderful and helped me with everything

Leisure Self

10/10

Exceptional

22 May 2025

Francis

The only thing I didn’t like was the Laundry Self service, washer and dryer did not work properly, I spend all night drying my clothes and it was not cheap. Communication was hard. And the problem was not solve. Instead of sleeping I spent the night drying my cloths until 2:30am and they were not even dry. Had to wake up early and keep drying them.

Leisure Friends

10/10

Exceptional

19 May 2025

Shiferaw

Good service

Business_and_leisure

8/10

Excellent

13 May 2025

Chathura

Tried to get food delivered to the room at night, unfortunately they didn’t allow delivery driver’s to come to the room or send a hotel worker to the room. Other than that everything was fine

Leisure Partner

10/10

Exceptional

11 May 2025

ammar

Price

Leisure Friends

10/10

Exceptional

19 Apr 2025

Sarah

Great little room

The bed was so super comfy!

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

Antony

Amazing! View & her colleagues at the front desk looked after me so well and made me so welcome on my arrival. Room was clean and comfortable with breakfast being fresh and tasty. All staff are friendly and caring.

Leisure Self

10/10

Exceptional

16 Apr 2025

Mark

Great place, great value, and friendly as the Thai

The location is great, it’s not beachfront, but about a 10 minute walk, or a two minute ride.

It’s also about a 10 minute walk or a three minute ride from Boat Ave Marjet Pkace which has so much to offer, including a fabulous cigar/whiskey bar called La Torcedora …

Partner

10/10

Exceptional

08 Apr 2025

Catherine

Lovely hotel and great food. Although the breakfast was a little disappointing. Otherwise great hotel

Partner

10/10

Exceptional

02 Apr 2025

Loic

Stylish, modern hotel with amazing rooftop pool. Great staff and close to beach and restaurants.

Leisure Friends

8/10

Excellent

27 Mar 2025

Joey

The first room we got had a bit of a musky smell. We requested to change rooms and the second room was much better. Staff was always friendly and helpful. The pool has a nice view from rooftop, and has good amount of seating. The hotel is about a 10min walk to the main street of Bang Tao where there are many restaurants and shops.

Leisure Friends

10/10

Exceptional

27 Mar 2025

Bronte

Everyone at Hilton garden inn was super friendly and attentive.
The roof top pool is great, rooms are spacious and clean.

Leisure Partner

8/10

Excellent

23 Feb 2025

Dean

Lovely hotel on a building site.

The Hilton Garden hotel was lovely and the staff were amazing. The issue was the location. Bang Tao is less a town than an excellent beach with a large westernised gated community and shopping mall development behind it. A good example of this was our 'deluxe garden room' which had a view of a patch of scorched earth where soon another hotel or condo will be built. I flagged this to the staff and they kindly offered us an upgrade to a room with a balcony. I pointed out a balcony overlooking a building site wasnt what i was looking for. Hilton need to review how they market this hotel as the use of garden throughout is misleading.

Partner

10/10

Exceptional

17 Feb 2025

Eva

The property is located walkable to the shopping and night market area. It is situated in a high end neigborhood.

Business_and_leisure

8/10

Excellent

07 Feb 2025

Lauren

Generally a decent hotel. 2 days my room wasn't cleaned despite the please clean room sign being on from 8am until 4pm. This wasn't an issue as it was only one person in the room, but could be an issue if 2 people were staying. Rooms with balcony a face over the road so can be very noisy. Noise within hotdl between rooms was minimal. Pool area is nice, but be warned, you'll need to move your sunbeds around. Shuttle service is good, thogh only one way and doesn't have designated pick up times from the boat avenue shopping area. Gym is fine but very warm (AC is not primed in ideal spots).

Leisure Self

8/10

Excellent

25 Dec 2024

Asad

The property itself is what can be expected from a 4-star hotel. The staff are definitely outstanding in their support.
The area is congested with a very difficult 8-minutes walk to where the restaurants and shopping area is.

Leisure Partner

8/10

Excellent

16 Dec 2024

Ricky

Quiet, short walk to shops and restaurants. Decent sized rooftop pool. Clean and comfortable bed.

Leisure Friends

6/10

Pleasant

14 Nov 2024

James

The hotel hospitality was the best, so kind and accommodating. The room service was great, hot and very tasty. The location was just right for me on this trip because I was close the the location of the Spartan race.

10/10

Exceptional

02 Nov 2024

Jainaba

This place was a 10/10. The hospitality and the rooms was super duper clean, the breakfast selection was a 10/10 and you get different options every morning. They cater to everyone dietary needs, so everyone will get to enjoy and I tried dinner it was yummy! The pool is so cute as well, you will definitely have a comfortable stay here. Don’t hesitate to book

Business_and_leisure Self

8/10

Excellent

29 Oct 2024

David

Wonderful staff

10/10

Exceptional

25 Oct 2024

Margaret

The staff were amazing!

Leisure Partner

10/10

Exceptional

11 Oct 2024

Christopher

Staff is very nice and the property is clean. The restaurant has tasty food and good drinks as well.

Leisure Friends

10/10

Exceptional

22 Sep 2024

michael

Fantastic staff , spotless hotel and a great location! I will be back !

Friends_and_family Friends

10/10

Exceptional

21 Sep 2024

Alexis

Very friendly staff and super clean

Business_and_leisure

10/10

Exceptional

19 Sep 2024

Jeffrey

Great staff , great location, clean facilities

Leisure Self

10/10

Exceptional

17 Sep 2024

Richard

Excellent hotel! Wonderful rooms. Great food. Nice pool. Thanks!

10/10

Exceptional

11 Sep 2024

Dennis

Just a great place to go for friendly staff, good restaurant, clean, great soft bed, nice rooftop pool. Everything is in order here👍👍👍

Leisure

8/10

Excellent

05 Sep 2024

Rafael

Clean and safe as you would expect, a bit out of the way. Nice resorts near by, we would have liked having a car

Leisure Family

8/10

Excellent

26 Aug 2024

Charlene

The beds were a little sunken in, everything else was good.

Leisure Partner

10/10

Exceptional

18 Aug 2024

Elarde

**Wonderful Stay with Exceptional Service and Comfort**

I recently stayed at Hilton garden Inn and had a fantastic experience. From the moment I arrived, the service was outstanding. The staff were incredibly friendly, attentive.

The rooms were the highlight of my stay—spacious, spotlessly clean, and very comfortable. It's clear that the hotel takes great pride in maintaining high standards. I was also impressed with the variety offered at the buffet breakfast. There were so many choices, catering to all tastes, and everything was fresh and delicious.

Overall, my stay at Hilton Garden Inn was exceptional. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay

10/10

Exceptional

03 Aug 2024

Jahmiek

My recent four-night stay at the Hilton Garden Inn in Phuket, Thailand, was nothing short of spectacular. From the moment I arrived, I was greeted with warm smiles and exceptional hospitality that set the tone for my entire stay. The staff at this hotel are truly remarkable. I want to give a special shout-out to Big, Pat, and Sao for their outstanding service and hospitality. Their attentiveness, friendliness, and positive attitudes were a refreshing touch, especially for a traveler like myself who doesn't always experience such quality service. They went above and beyond to ensure that every aspect of my stay was comfortable and enjoyable, making me feel right at home. The hotel's amenities are top-notch. The room was spacious, clean, and well-equipped with everything I needed for a comfortable stay. The hotel's facilities, including the pool and fitness center, were well-maintained and added to the overall experience. Whether I was relaxing by the pool or working out, I always felt well taken care of. One of the highlights of my stay was the amazing breakfast served each morning. The variety and quality of the food were exceptional, catering to all tastes and dietary preferences. From fresh fruits and pastries to a selection of hot dishes, every breakfast was a delightful start to my day. The attention to detail and the friendly service during breakfast time made it even more enjoyable. Staying at the Hilton Garden Inn Phuket was a true pleasure.

Leisure Self

10/10

Exceptional

02 Aug 2024

Hayley

Great Stay

Brilliant stay, very efficient and clean.

Self

10/10

Exceptional

12 Jul 2024

Verified traveler

Excellent Service

Excellent service and delicious food.

Partner

10/10

Exceptional

10 Jul 2024

Amy

I had a fabulous 7-night stay in June 2024. I cannot say enough great things about this hotel. From the location to the shuttle, the 2 rooftop pools, the incredible food, and especially the service -- this hotel does not disappoint. BOOK NOW!!!!

Business Self

10/10

Exceptional

10 Jun 2024

Supachai

Friendly staff There is an excellent service. Breakfast has a variety to choose from. Very good taste.

Leisure

10/10

Exceptional

09 Jun 2024

Nivaasshini

Great client service

4/10

Poor

12 May 2024

Nuthchayagan Fuangboonsamit

not as good as photos shown on Expedia. Looks old in places and needs a refresh

Photos should show reality

Long way from airport

Leisure Family

10/10

Exceptional

28 Apr 2024

Gail

The staff were friendly, courteous, and professional. I had no issues other than the hot weather. The breakfast was exceptional and had something for all to eat. Everything was clean and well attended.

Leisure Friends

10/10

Exceptional

27 Apr 2024

Gail

The staff was very accommodating, professional, and friendly. At first it seemed so quiet and wasn't sure it was safe but yes it was and I was very very pleased during my stay

Leisure

10/10

Exceptional

09 Apr 2024

Armando

To start off, I love how nice and clean the property was. The staff was amazing and provided excellent service. The only con was when we asked to be taken to bang Tao beach, we were taken to laguna beach. We spoke to the driver about it and he said it’s walkable from laguna beach. It was a 20minute walk. Other than that, i enjoyed my stay. The hotel room was small, but very lovely. The bathroom was my favorite. The bed was really soft as well as the pillows. I love the pool and happy hour at the pool. Breakfast was really good, a lot of options. I would definitely stay at the Hilton again.

Leisure Partner

8/10

Excellent

04 Apr 2024

SHIEN YEONG

Hotel employees are helpful and responsive. It is not by the beach, about 15 to 20 mins walk. However, the hotel arranges regular shuttle services. Love the swimming pools.

Leisure Family

10/10

Exceptional

21 Mar 2024

Matthew

We had an amazing view of the river. Close to most of the downtown locations we came to see. Great breakfast buffet.

Leisure Partner

10/10

Exceptional

08 Feb 2024

Rouzbeh

Hilton standards, great location, walkable to boat avenue, shuttle service offered, close to beach, lovely breakfast that they change everyday, nice restaurant, great gym, and wonderful staff.

Leisure

10/10

Exceptional

31 Jan 2024

Alexander

I was pleasantly surprised how good the Hilton Gardens Hotel Bangtao Phuket was. Reception staff superb, efficient and super friendly. Room was excellent and way better than expected. Dining good for dinner and for breakfast. With good quality choices. I was overall very impressed to be honest and can highly recommend the hotel to travellers.

Leisure Self

10/10

Exceptional

28 Jan 2024

gerel

Good

Very clean and minimal hotel located at the Laguna part which is more quiet chill area with constant shuttles going to the beach etc
Room was always clean and it was quiet most of the time

Partner

10/10

Exceptional

25 Jan 2024

Christopher

The staff was great and ready to make my stay that much better. Even though the hotel provided a shuttle to the beach and into town, both areas were a pleasant 10 to 15 minutes walk away. Just enough to.burn off some of the extra calories from the great breakfast buffet. The shuttle is very useful after dark and a few drinks 😊. Definitely would stay there again on my next trip.

Leisure Self

8/10

Excellent

05 Jan 2024

William

Property is nice, two good sized pools and food was good. Area is really nice and everything is walkable, if you don’t fancy the walk there’s a shuttle service which is really good too. My wife used the spa and although it’s off site they arranged to pick her up and she said she really enjoyed it. Bar staff are very hit and miss though

Leisure Family

8/10

Excellent

24 Nov 2023

Bradford

To start with the front manger Mr D. (Young, sharp, good) and his team are very provisional A as I expect from a Hilton property.

Unfortunately- the cleaning staff has taken over the halls. They are visible 8 am to 7 am. This cones with talking laughing bottles clanking. Carts moving. They are friendly but there is an echo in the hall way that venerated the doors. This is a simple fix. Sleep late so possibly I am an isolated case

Security there- you don’t see them - but they are there which makes me feel safe.

Excellent place for business - planning your vacation a day two.

Decent food - 10 pm shut off for good a bit early. 12 better. Not sure the economics of keeping open. Et

Finally Great Price.

Brad

Business Self

10/10

Exceptional

23 Nov 2023

John

The friendliest staff. The restaurant food was delicious. Comfortable beds and a rooftop pool.

Leisure Family

10/10

Exceptional

14 Nov 2023

Allison

Hilton Garden Inn Phuket hit it out of the ballpar

Hilton Garden Inn Phuket hit it out of the ballpark! They provided excellent check-in and service throughout our stay. The breakfast had a wide variety of tasty options. The local shuttle was handy. They offered umbrellas and beach towels to use. The room service food was slow but good. My only concern was our room had a little mildew smell. I would recommend this hotel to anyone.

Friends_and_family Family

10/10

Exceptional

30 Oct 2023

Xinlong

Greeat

Business_and_leisure

8/10

Excellent

27 Oct 2023

Andres

Clean hotel with nice rooftop pool

Very nice hotel, closer to the beach, 15 minute walk.

Self

10/10

Exceptional

30 Sep 2023

Anthony

Great hotel, breakfast was great, rooms are very clean, staff was amazing. Only complaint was the bed being a little stiff.

Leisure Partner

10/10

Exceptional

23 Sep 2023

Agnes

The mattress was very comfortable.

Leisure Friends

10/10

Exceptional

30 Aug 2023

Kayla

The location is great for the beach, town and tours. All the staff are professional, helpful and super friendly. Would love to stay here on a future visit.

Leisure Partner

10/10

Exceptional

27 Aug 2023

Jermaine

The staff at the Hilton was beyond amazing! Very polite and helpful with any questions I had. I highly recommend this Hotel, and I will definitely stay here again when I return.

10/10

Exceptional

25 Aug 2023

Ilknur

Nice breakfast, quite location, 15 minutes drive from beaches, modern and stylish

8/10

Excellent

02 Aug 2023

Ori

very pleasant hotel, lovely staff
25 min from the AP yet very quiet
great breakfast! and many very good dining options in the area (ibcl a Michelin star restaurant closeby..)
didnt have time to enjoy the pool but it looks great
highly recommended!

Leisure Family

10/10

Exceptional

29 Jul 2023

Sarah

Great location friendly staff

Leisure Family_with_children

10/10

Exceptional

25 Jul 2023

Mohamad

Staff are nice and very helpful

Family

8/10

Excellent

17 Jul 2023

Sau Kun

very good

Leisure Friends

10/10

Exceptional

11 Jul 2023

Nicole

Very clean

Leisure Family

10/10

Exceptional

06 Jun 2023

Burke

We stayed here for one night and loved it. It was really close to the beach and they had a shuttle to take us down to the beach for free (you could walk there too). They had a nice breakfast in the morning. We enjoyed hanging out at the pool on the roof. The room was nice and clean. The hotel appears pretty new and nothing was run down.

Leisure Partner

2/10

Poor

29 Apr 2023

Malcolm

Although room was ‘non-smoking’ it smelled like smoke. They were not very accommodating when I asked for a new room. I had to argue. Also, left expensive electronics I. Room, came back 2 days later and they said cannot find. … right

10/10

Exceptional

10 Apr 2023

Chinelle

Great accommodations next to the Laguna beach can walk or use hotel shuttle. Breakfast was delicious and had a variety of different meals options. I definitely recommend this place

Business_and_leisure Partner

8/10

Excellent

06 Apr 2023

Hilda

The front reception staff are really friendly and helpful, especially the female staff on the day I checked in. My apologies that I have forgotten their names. My premium room I was allocated was unfortunately on the lowest floor so I had no views whatsoever. On 2 of the nights, I felt that the air conditioning was turned off for a few hours in the middle of the night before coming back on as I woke up because of the heat. A value for money buffet breakfast is available and a Tuk tuk shuttle to the beach and main shopping area was a nice to have.

Business_and_leisure Partner

10/10

Exceptional

19 Mar 2023

Saher

The property was clean, safe and quiet. The staff are so friendly. Services is so good.

Leisure Friends

10/10

Exceptional

09 Mar 2023

Robert

I'd have to say, if rated as a resort, this Hilton qualifies as 5 Star. The service was beyond great. The staff was friendly, attentive to needs and requests, and our concierge even checked in with us each day of our stay via WhatsApp--even though it was their day off just to make sure things were going well. When we come back to Phuket, we'll definitely be staying here.

Leisure Family

10/10

Exceptional

28 Feb 2023

Amram

Great location
Healthy breakfast
Clean- very clean
Friendly staff

Leisure Friends

10/10

Exceptional

07 Feb 2023

Sonia

This was a great hotel, staff all amazing, especially Kiki at the front desk and Milan the assistant manager! Breakfast here just wonderful! They also have a free shuttle that will take you to the beach or shopping area and pick you up when you are ready! We really enjoyed our stay here!

Leisure Partner

10/10

Exceptional

02 Feb 2023

Solomon

The hotel was clean and nice. The staff was friendly and attentive. Breakfast buffet was pretty big.

Leisure Self

10/10

Exceptional

31 Jan 2023

TREVOR LLEWELLYN

The staff went above and beyond. Everyone and everything was awesome

Business_and_leisure Self

10/10

Exceptional

17 Jan 2023

Teresa

Property is clean, quite and good breakfast. Fast internet and the Room is clean and spacious. Near shopping mall and restaurant

Leisure

6/10

Pleasant

22 Dec 2022

Arnand

Nice hotel management could be little more flexible, beaches are nice patong beach has street food miles of beaches , the Hilton garden has good breakfast, changes daily and free transportation to the beach, friendly staff and helpful, room cleaning was superb,overall experience you’ll have a great time.

Business_and_leisure Family