BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
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Surestay By Best Western Helen Downtown
Gainesville - GA · United States
8396 S Main StreetView location
8.6/10Excellent1,005 Reviews
Cleanliness8.6/10 8.6
Service9.2/10 9.2
Comfort8.4/10 8.4
Condition8.4/10 8.4
Amenities8.2/10 8.2
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Surestay By Best Western Helen Downtown
Located on Main Street in the alpine-inspired town of Helen, this hotel places guests within walking distance of local attractions. The property offers a complimentary continental breakfast and features a heated swimming pool for year-round enjoyment.
All rooms are equipped with free Wi-Fi, a microwave, and a refrigerator for guest convenience. Select rooms offer additional comforts such as a fireplace, a balcony, or a whirlpool bath. The hotel is a 10-minute walk from the Chattahoochee River and 400 metres from the town centre.
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When you stay at SureStay Hotel by Best Western Helen Downtown in Helen, you'll be in the mountains, within a 5-minute drive of Helen Festhalle and Helen Tubing & Helen Water Park.
This hotel is 0.3 mi (0.5 km) from Helen Arts & Heritage Center and 0.3 mi (0.5 km) from Unicoi Hill Park. Make yourself at home in one of the 57 guestrooms featuring refrigerators and microwaves.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Featured amenities include a 24-hour front desk, coffee/tea in a common area, and microwave in a common area. Free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Smoking areas
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:00 AM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Spoken Language
English
Nearby attractions
Helen Festhalle
0.4 km / 0.3 mi
Helen Arts & Heritage Center
0.5 km / 0.3 mi
Chattahoochee River
0.5 km / 0.3 mi
Unicoi Hill Park
0.5 km / 0.3 mi
Alpine Helen/White County Convention and Visitors Bureau
0.8 km / 0.5 mi
Alpine Mini Golf
0.9 km / 0.5 mi
Unicoi State Park
0.9 km / 0.6 mi
Helen Tubing & Helen Water Park
1.4 km / 0.8 mi
Nora Mill Granary
2.1 km / 1.3 mi
Chattahoochee National Forest
2.7 km / 1.7 mi
Hardman Farm Historic Site
2.9 km / 1.8 mi
Romeo and Juliet Indian Mound Tragedy Site
2.9 km / 1.8 mi
Dukes Creek Gold & Ruby Mines
3.6 km / 2.2 mi
Black Bear Dinner Theatre
6.2 km / 3.8 mi
Folk Pottery Museum of Northeast Georgia
6.7 km / 4.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 57
- Number of floors (main building): 2
- Suites
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Airport Shuttle
- Air conditioning in public areas
Show 16 more facilities & services
- Lift accessExtra charge
- SupermarketExtra charge
- Garden
- Terrace
- BarExtra charge
- Restaurant
- Smoking areaExtra charge
- Meeting room: 1
- PhotocopierExtra charge
- Indoor freshwater pool
- Indoor heated pool: 1
- TV lounge
- Breakfast
- Non-smoking establishmentExtra charge
- GolfExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
CB
Continental Breakfast
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
Room TWO DOUBLE BEDSRoom • TWO DOUBLE BEDS • 1 BedroomROO.2D-2
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
Room TWO DOUBLE BEDS
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2D-2
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 45 m²SUI.KG-NM
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Balcony
- Living room: 1
- Alarm clock
- Toiletries
- Desk
- Satellite TV
- Cable TV
Show all 20 amenities
- Housekeeping
- Individually adjustable air conditioning
- Internet access
- Fridge
- Microwave
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Bathroom: 1
- Ironing set
- Wake-up service
Facilities with extra charge
- Fireplace
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
SUITE KING BED NON SMOKING
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-NM
Room amenities
- Wi-fi
- Balcony
- Living room: 1
- Alarm clock
- Toiletries
- Desk
- Satellite TV
- Cable TV
- Housekeeping
- Individually adjustable air conditioning
- Internet access
- Fridge
- Microwave
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Bathroom: 1
- Ironing set
- Wake-up service
Facilities with extra charge
- Fireplace
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 BedroomDBL.NM-4
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
DOUBLE NON SMOKING
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.NM-4
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKINGDBL.2D-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
DOUBLE TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO DOUBLE BEDS NON SMOKINGQUADRUPLE • TWO DOUBLE BEDS NON SMOKINGQUA.2D-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
QUADRUPLE TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2D-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 45 m²SUI.NM-5
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Ironing set
- Microwave
- Internet access
- Radio
- TV
- Direct dial telephone
- Hairdryer
Show all 12 amenities
- Cable TV
- Satellite TV
- Alarm clock
- Wake-up service
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
SUITE NON SMOKING
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.NM-5
Room amenities
- Wi-fi
- Ironing set
- Microwave
- Internet access
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Cable TV
- Satellite TV
- Alarm clock
- Wake-up service
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 BedroomSUI.KG-4
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
SUITE KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-4
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO DOUBLE BEDS NON SMOKINGRoom • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 45 m²ROO.2D-NM
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Satellite TV
- Hairdryer
- Direct dial telephone
- TV
- Radio
- Internet access
- Microwave
- Ironing set
Show all 13 amenities
- Wi-fi
- Wheelchair-accessible
- Cable TV
- Alarm clock
- Wake-up service
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
Room TWO DOUBLE BEDS NON SMOKING
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 45 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2D-NM
Room amenities
- Satellite TV
- Hairdryer
- Direct dial telephone
- TV
- Radio
- Internet access
- Microwave
- Ironing set
- Wi-fi
- Wheelchair-accessible
- Cable TV
- Alarm clock
- Wake-up service
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
QUADRUPLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible Two Double bedsDOUBLE • Accessible Two Double bedsDBL.H6-2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible Two Double beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
DOUBLE Accessible Two Double beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible Two Double beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
SUITE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.NM-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Helen Downtown
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Surestay By Best Western Helen Downtown
100
reviews shown
brittany
Hotel was clean and safe but the one bed we had the hole left side deep pocket in it ans bed sleep horribly and ac would not keep room that cool
Amy
Cleanliness issues in my room and construction vehicles directly outside my windows that started moving at 7am were downers for this trip.
Paula
Everything was good and staff were excellent , place was older but good for a night
Heather
They had gotten a new system so I didnt want to rate them at this time.
Julieta
Very good service; we recommend it 100%.
natalie
Great location.. could walk right into town to restaurants, mountain coaster and tubing! Helpful staff and nice easy breakfast! Perfect for what we needed for a 2 night stay!
Maria Reyna mata
La habitación excelente 👌 las camas 🛌 super la ropa de cama muy limpia todo nuevo lo único es q no tiene Breakfas nada bueno y las escaleras muy rústicas el agua 💧 de la piscina un poco sucia..
Greg
Standard hotel. Helpful staff, pool was a plus.
Jessica
10/10
John
They had a very nice young lady by the name of Monica working at the front desk and she was very helpful and professional. The breakfast was a pleasant surprise, we were able to get bagels and coffee. But they also had pastries, oatmeal, cereal, juice and several other items. This hotel also has an indoor pool on site.
Adriana
Amazing customer service we were greeted so friendly and welcoming as soon as we got in the staff was very helpful and friendly
Mariusz
Night staff is rude and unprofessional. They allow ghetto people to run rampant and disturb every guest. When you call the front desk to ask them to do something, they instead get an attitude with you. Pay the extra cash and stay somewhere else
Carlvester
The room was clean the bed was very comfortable and the jetted tube was great too
Jennifer
We came into town for 1 night just passing through. The staff was very friendly, allowed us to check in early. Room was clean but could use some TLC. The pool was clean and the hotel was centrally located. The rooms were quiet and I appreciated the black out curtains. Would stay here again.
ronald
Great location, great price
Dan
Staff was very nice and pleasant, place was clean enough but had a slight smell of mold, which wasn't great, but way better than sleeping in your car unless you have a really nice car.
randy
we paid for supposedly their best room was on the second floor no elevator very steep steps to the second floor hard to get luggage up those steps for senior citizens would not stay there for this reason
fred
Wish the breakfast was a bigger deal, but I it was as advertised. Huddle House next door also.
Susanna
This property is unassuming but the beds are great, the amenities were all working, and the staff was super helpful and friendly. Don't be fooled by the great price. I would go back!
Christina
The staff was wonderful. Loved the pillows!
Jennifer
Great location
Timothy
Good parking, very helpful staff, decent breakfast, and the room was clean for the most part
Marge
Close to everything
Joshua
During our stay no one cleaned our room and we had to call the front desk for new towels everyday. The breakfast is subpar and ants were seen near the food. The breakfast is all cold items but there is microwaveable sandwiches. The suite we booked is nothing like what the picture shows. The picture they use for the suite is either A.I, fake, or some other place. The suite bathroom was very small and had no counterspace at all. Only one person could fit in the restroom at a time. The place definitely looked like it needed maintenance as well. There were cigarette burn marks on the bathroom door and the room was just generally poorly maintained. The door latch on the room did not seem very secure. The wifi is very slow and was not usable, and would not even load images. Not worth $460... Will stay somewhere else next time.
Rose
I have a seizure like disorder they made me feel like I was a drug strict I am not! For a town that is supposed to to be super friendly I didn’t experience that! Room was ok, ac would not go down it was set at 70
Gabrielle
First let me say we arrived at 12:30 check in is at 3pm so I asked if room was ready it wasn’t so we walked to town. We went around had lunch walked back it is 3:30now. A white woman was at the desk checking in I was told my room wasnt ready still. I asked how someone walk in off the street get a room when you knew we were here first. Finally at 4:30 the room ready it smells bad very dirty and flys in the room.phone not working so I decided we not staying in this dump. I was racially profiled I don’t appreciate it.
Mariana
OMG please someone tell me how this was the highest rate location in Helen? The front desk was micro and the room had a huge hole in the ceiling. Breakfast was questionable at best. The hallways smelled like pee.
There were people banging on our door at 2am like swat and screaming. We feared moving from the bed because of this. Worse part is we were in eyesight of the front desk and no one did anything.
The shower ceiling and walls had mold on them. It was only a room for one night but we seriously questioned our decision.
There were people banging on our door at 2am like swat and screaming. We feared moving from the bed because of this. Worse part is we were in eyesight of the front desk and no one did anything.
The shower ceiling and walls had mold on them. It was only a room for one night but we seriously questioned our decision.
Toni
It was a one night stay. Everything was great.
Erica
There is construction going on right next door and it was right outside our windows and door. Parking was limited because of it.
Rita
Loved the jet tub
Parveen
Air conditioning was bad.. too much noise but no cooling. On top of that I get call at 1am to tune down then music when I was sleeping. Front desk lady didn’t bother to check outside room and just called me randomly because she heard something from downstairs.. it was really weird.
Abrion
The room was clean and well maintained. Amenities in the room were great. Parking was plentiful and the hotel is in a good location to everything. Breakfast was good, the staff were friendly, and the indoor pool was really nice. We really enjoyed our stay.
Janiree
La atención y las comodidades fueron muy buenas.
Charlene
Clean room, nice staff nice pool
James
Very nice experience the only disappointment was Helen Georgia did not have enough restaurants to serve the public at that time of year
Sam
People seemed to enjoy the pool.
The close proximity to downtown was helpful.
The close proximity to downtown was helpful.
Frederick
Very family oriented providing outstanding customer service from the front desk to the housekeeping team .
Veronica
This is a smallish Hotel but it is big on charm, Location and amenities. It is right across from the mountain coaster and walking distance to all of the fun of Helen Georgia. I really enjoyed my stay there and they made us feel special.
Jim
Enjoyed our stay. Very accommodating front desk staff
Timothy
The room was clean and I appreciate the soaps and body wash. However, the bed was very soft, and since we had four guests, we shared beds. I slept on the edge of the mattress and kept falling/sliding all night.
At breakfast, the juice machine was out of order. My wife wanted water, but tap was the only water available, unless we paid for bottles of water. If the machine is broken, the water should be complimentary. Tapwater is okay, but too much chlorine and the taste wasn't so great.
The rest of breakfast was good.
At breakfast, the juice machine was out of order. My wife wanted water, but tap was the only water available, unless we paid for bottles of water. If the machine is broken, the water should be complimentary. Tapwater is okay, but too much chlorine and the taste wasn't so great.
The rest of breakfast was good.
Kimberly
Clean room and very helpful staff!
Antwain
Parking felt safe good area to stay. Walking distance to a lot of things in the area.
William
I was told there was not a room downstairs I’ll be and I am handicap. There seem to be ample parking. The bathtub I found hair from a previous resident. There was no bathmat in the bathtub very slippery. If you’re handicap, this is not the Hotel for you. The continental breakfast was pedestrian at best.
Kristienne
We enjoyed our stay. The property met all our needs. We were within walking distance of everything. And the mountain coaster was AMAZING!!
Kerry
Room was very dirty, hair on bathroom floor...not Cleaned at All!! Staff smoking 🚬 all day. Smoke around building and staff areas very unprofessional and uncomfortable.
Gregory
Y
JUANA
Nice stay, close to cool part of town.
Joseph
Very, very noisy! Paper thin walls.
Nicholas
Very clean room, loved the jetted tub. Shower was plenty big enough for 2 people.
Martha
All was awesome!
Jeanne
I ask for a lower floor and they were quick to accommodate.
Jonathan
Great place to stay! Walking distance and clean rooms with great breakfast.
david
pool and ice machine did not work
William
Parking was easy and check-in was pretty straightforward. The room was comfortable and very clean. However, the pool and ice machine was out of order and tv remote wasn’t working properly. Breakfast was good and fresh. Overall, a good stay.
MARIA
Reasonably priced. Very close to downtown shoppes. Friendly staff.
Michele
Room was nice but we went because it had a heated pool .well the pool is not heated ,the building the pool is in is heated.
Beth
Very comfortable beds, friendly staff and wonderful view
Diana
Very clean room, helpful staff and comfortable beds,
Walking distance to downtown, convenient location
Walking distance to downtown, convenient location
Mikiko
Room was very clean. Bed was too soft for us, since my husband has back pain and wasn't too comfortable for him. The location is perfect! Walking distance from the downtown.
Sandra
Loved the location. The staff were very accommodating and courteous.
Albert
Ok
John
Room was clean, mattress was very soft and bumpy and faucet in the shower was held on by silicon and moved a little. Staff was pleasant and you could walk to town in a few minutes.
Michael
Perfect location. The staff was wonderful, and our visit of 3 days could not have been better. Thank you to the staff for making our 3 days a real pleasure!
Randy
First off, staff was extremely courteous and pleasant and our room was very clean. The location was really great, within walking distance to all of the downtown area, which is a great value since most nearby parking costs extra. There was some noise that interrupted our rest at times, that we attribute to the age of property. The heater was loud when it kicked in quite often. And when someone was taking a shower in a close by room there was a loud noise in the pipes, almost like a waterfall. Also, breakfast was fine, but the coffee was extremely weak, almost like colored water. Although none of these things were deal-breakers for the price, they just really need mentioning.
Sandis
The place was exceptionally clean—bathrooms, floors, and sheets were all spotless. That level of cleanliness is pretty unusual for older properties in Florida; they could definitely learn a thing or two about maintenance from this Georgia hotel. Everything was very well maintained, and it’s located in the middle of one of the prettiest towns I’ve visited in the U.S
Anna
The staff was wonderful. It's absolutely perfect for a quick getaway.
STEPHEN M
Simple and nice motel. Convenient to everything in downtown Helen. Would stay again!
Rosario
The location was perfect. The rooms were clean and decent. There were some renovations next-door that made our stay little different; other than that it was a good value for the money
Donna
Front desk lady was exceptional! Breakfast was good. Lobby and room was clean. Didn’t like how the housekeeping ladies smoked cigarettes while cleaning. That should not be allowed. Other than that, it was a fantastic place to stay. We liked the location.
VICTOR
Good Room.
Luis Gustavo
The room was super clean!! The staff worked hardly and that action gained a lot of points.
Robert Rock and Sharon
Yes
mike
Quiet, clean, cute little town. Just what I needed after a long day of travel from overseas to atlanta!
Kaitlin
Everything was great
mel
Good value. The room was spacious and clean
Charlene
Clean room
Gary
Staff were very friendly
Audrey
The room was okay nothing spectacular. Staff had to be asked a few times for things we needed for room
Jessica
Wonderful and friendly staff. Comfortable, clean, affordable rooms. Excellent place. I will definitely recommend it to others.
Erin
It was clean and staff was friendly but this was very bare bones. This was a pretty basic hotel room except for the big tub, which we didn't even end up using. Felt it was seriously overpriced for the quality/value. After tax it was over $200. It was on par with hotels I've stayed at for half that price. Would not stay again.
Alicia
The room was clean and exactly as advertised. The location was safe and convenient for us. We enjoyed the fresh coffee always ready in the lobby and the welcoming staff. We had plenty of clean towels and the housekeeping lady was so sweet to us during this stay! We did take advantage of the continental breakfast. Simple, fresh selections were offered. We stayed during an ice storm and they made sure to treat the parking lot prior to the bad weather so we didn't have any issue getting out. Most, if not all, of Helen lost power during our stay. We were without power for 1 day during our stay and our room stayed warm and comfortable. We would definitely stay here again. The only thing I would suggest is read the description of the actual room you're booking. I meant to book a room with a tub, but I was booking last minute and didn't pay attention. I'm very hesitant about hotels in general, but this place was clean, safe, affordable, convenient, and no bugs of any kind anywhere.
Mayra
The room was clean, minus the floor. Walking around barefoot uncovered the dirty floors. There were no pool towels on the second day (pool is not connected to building so in frigid weather, that short walk is brutal) but we just used towels from the room. Staff was always super sweet, courteous, respectful, and friendly. Super safe area. Walking distance to most things. Hardly had to drive away from parking lot. Will definitely be coming back here again!
jose
Clean room
Sonia
The room was nice and clean. The staff was wonderful and I would be staying here again
GERDA
El hotel muy bien ubicado, puedes acceder a todo el pueblo caminando, la habitación renovada, amplia y limpia. El desayuno sin muchas opciones pero muy buena experiencia en general para el precio.
Yunior Alvarez
Regular
Jose
Perfect location, short walk to most of the best places in town.
Clean room and friendly staff
Clean room and friendly staff
Gail
great location. walking distance to everything
Paulo
The mattress are old and the springs are all bad. The pillows are super hard. The sleeping experience was pretty bad.
Dorothy
.
Robin
Clean room and convenient location.
Friendly staff.
Friendly staff.
Jacqueline
Yes parking is very easy ,the hotel y very noche
Yanseli
Really good experience
Rodney
Great place to stay when visiting Helen! It's walking distance from the main attractions - we didn't have to get in our car from the time we arrived until we left. The room was great - very comfortable and spacious, and a relaxing hot tub as well. Only mild criticism - the breakfast doesn't include any hot options, with the exception of pre-packaged sausage biscuits which you warm in the microwave. Even something like fresh waffles would be an improvement there. But we were very happy there, and will stay there again if we return to Helen.
Tabitha
Nothing at all to complain about! Perfect location.
emerson
Great location. Room was clean.
Tylor
Many reasons we did NOT enjoy our stay. The A/C did not work. Front desk staff assured us it would only shut off once it match the outside temperature... that was not true. Outside it was 54 degrees, our room was so hot we were sweating and slept without covers. The next morning the mechanic extended his apologies because he knew the A/C did not work because of the circuit board and told us they were expecting new updated units which did not help during our stay. Next we showered in freezing cold water. It would stay warm just enough to get the soap on your body then BAM ice cold water despite the handle being all the way hot. We even tried to just put it on the warm setting. Didnt work regardless. Then, they advertise continental breakfast... its all just grab and go. No hot or fresh items which should be listed on their site.
Debra D
our stay was great, staff very friendly and explain everything. Room was clean and if we need anything the office had just about everything. the morning breaskfast was well stocked lots of choices. will stay there next time.
Merideth
Great very nice. I would recommend.
Gail
Room was clean and quiet.
Location & surroundings
Surestay By Best Western Helen Downtown
8396 S Main Street, Helen, United States
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Surestay By Best Western Helen Downtown
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