The Rose And Crown Hotel

United Kingdom , Peterborough
Peterborough, Market Place, 23-24
Show on Google | Map

100 reviews shown

2/10

Poor

08 Jun 2026

Gregor

Not true photos of property it was dirty smelly all facilities ie bar was closed staff were totally unhelpful when i said room was disgusting they said nothing can be done as cleaners were not in plug holes were full of hair toilet had feces still in it from someone before curtains were stained orange ment to be white dead bugs and dirt all over the ledges kettle was full of limescale bed was disgusting in all had to leave but was told have to email there main office for refunds as they didnt have a manager available for any enquiries went to pub accross the road where we were informed that it was old great western hotel that had been bought out ( photos they use )and since then all the staff had left and kitchen was condemned BUT THEY STILL OFFER BREAKFAST? And that it once was as advertised but not is more like a drug hostal when leaving was asked by what i persume was someone living in one of the rooms ( Do i know where to get any good GEAR ) over all i would avoid if zero is an option for score then minus 10 would be my score disgusting place needs investigating from travel companies and took off there sites til then

Friends_and_family Friends

4/10

Poor

07 Jun 2026

Catherine

The room we had was very dirty,

Partner

8/10

Excellent

06 Jun 2026

stephen r

Stayed here a number of times.
Central,good parking.
No problem with accomodation.
Bus at door,railway 10mins.
Read comments, but don't agree.
Will use again

Partner

2/10

Poor

31 May 2026

Damian

Falling to bits. In desperate need of maintenance

2/10

Poor

30 May 2026

Helen

This Hotel needs someone like the 'Home Inspector' to sort it out. You can see it was grand once upon a time, but now the bare minimum is done to make a guests stay tolerable. If it wasn't for the gentleman staff member, I would not have stayed a minute longer after my first night there.
-Bathroom not cleaned, the previous guests used toiletries were still on the bath rim.
-The remote control for TV was in the bathroom
-Toilet paper was almost finished
-Everything felt grubby
-Electrical plug on the wall loose
-Bed was as hard as a wooden board
-Net curtain torn
-wifi completely unstable
-Toilet paper stuffed into peeps hole.
-Receptionist made me feel unwelcome, when I asked for a glass of cold water, she looked at me as if I was an alien, and with a bar behind us, with ice, I don't think I was asking for too much. I would have paid for it if necessary, but there was absolutely no effort to get one for me. I am in my 60's and had just walked from the station with my luggage during one of England's hottest days on record.
- The breakfast tables were sticky, no salt and pepper pots, or sugar, you are given a cup without a saucer, no milk jug, just a tumbler with a little milk in it. On the first day there was a milk line on the glass which meant it had not been cleaned from the last use. Second day there was a pepper pot on the table with no stopper in the bottom, it was completely empty. It became laughable in the end. Truly feel quite gut to have given them any money.

Self

4/10

Poor

29 May 2026

NATALIE

Poorly maintained and looks a tad unloved. But only seemd one staff member working there and huge place to maintain. Doors left open so anyone can walk in to the areas for patreons only.
Bedroom was rundown but we were only stopp

6/10

Pleasant

25 May 2026

Barbara

Great central location, ideal for the concert. Comfy bed with TV and bath with shower head. Clean. Friendly staff available 24hrs. Toilet cistern filled up all night so kept getting woken up and had to ask for extra toilet rolls. Seemed to be on restriction. No shower gel or soap. Simple things that would have made a big difference to ratings. Could have done with a new shower curtain and shower head holder.

Partner

4/10

Poor

13 May 2026

Ian

There was food on them carpet under the table, no toilet roll and the room wads cold at night and no way of turning on heating.

Told the reception staff and they said they had not even been in the rooms so there was nothing they could do.

4/10

Poor

08 May 2026

Gill

The whole place needs a refurb. My bedroom could have done with a clean and the toilet actually needed flushing before I could use it. The stairs and corridors wer dusty in corners and one corridor had a peculiar smell. I know it was an old building but I’m sure even old buildings could have lifts installed and maybe ramps and here one or two steps are. Not good value for money and the breakfast certainly wasn’t. The restaurant and bar are were clean and smart and the staff were pleasant and helpful.

Self

4/10

Poor

07 May 2026

Graham

Plus side:

Location is great being opposite the castle and 1 minute from pubs and restaurants, beautiful exterior, dedicated parking at the rear which is great for a town centre, staff are pleasant.

Minus side, hotel is rather shabby away from the foyer, a warren of stairs and corridors with no lift, tired decor, the suite we were in had no tv in bedroom only in the lounge area, a hole in the carpet, hot water didn't come through for several minutes so wasn't sure it was working, a hair in the soap dish, bedside light failed, headboard coming away from the wall.

To be fair the price i got online for the suite of £65 was not unreasonable these days for the quality but any more would have been too rich and the photos online of the room did not translate to the reality.
If you want a basic no frills rather run down Tonbridge town centre bedroom for a cheaper price then this is it.

4/10

Poor

05 May 2026

Sam

Bed comfy. Room fairly clean but staining on bottom of shower curtain and pencil left on floor in bathroom. No hand soap or shower gel in room. Cold tap no proessure. Shower cold. Breakfast nice, but very small portions on the full english. Rotating toaster not working proeprly as bread gets stuck at back.

This was a Best Western Hotel, and was AA 3 Stars. Not sure it would get 3 stars now.

Overall, it served it purpose. It had a bar, but didn't serve food in the evening.

Self

4/10

Poor

04 May 2026

Bob

I didnt have the breakfast

Self

10/10

Exceptional

03 May 2026

Ruth

Was perfect for me, lovely old hotel with wonky stairs and rooms, staff very pleasant throughout

Self

2/10

Poor

01 May 2026

Steve

Booked 4 rooms for work associates, but the rooms were so dirty, they didn't stay but went elsewhere.

Business

4/10

Poor

30 Apr 2026

Gary

Very untidy and shabby

Self

4/10

Poor

21 Apr 2026

maria

there was mould in the the bathroom,and broken fittings.
didnt want to use the shower. bed was clean

Partner

4/10

Poor

12 Apr 2026

Fin

Shower curtain was disgusting
No bodywash in the dispenser in the shower, front desk said they didn't have any more.
Pillows had hairs on them.

2/10

Poor

06 Apr 2026

Graeme

Avoid , pleasant staff who make the best of a very poor but unfortunately for them working in a very poor, dated and tired environment

Self

2/10

Poor

29 Mar 2026

Sean

The good points,

The bedding was clean. The wifi worked.

Bad points:

Room was cold.
Bedding too cold for time of year/state of heating, and no extra bedding in the room.
Carpet in my room warn, faded, stained.
Neither bedside lamp worked (they had no bulbs) and one was in a poor physical condition, doubt either had ever seen a PAT tester.
No drinking water glasses.
Plug broken in washbasin.
Labelling on taps worn out so bit of a guess which to use to brush your teeth/fill non-existent drinking water vessel.
No free 13A sockets available for phone charger etc. Challenged at breakfast that I hadn't paid for it, which I had; evidence produced, asked to email screenshot. Asked again when I got home - have they no idea how poor this looks? I wish I hadn't paid for it, it was awful. Brown bread - run out. Non-dairy milk - run out. Baked beans cold. Mushroom on cooked breakfast cold. Sorry, I meant the half mushroom. Coffee not even reminiscent of coffee. Fruit juice tasted watery. Promised cold meats/cheese etc nowhere to be seen.
Couldn't find anybody in reception for check out, no box for keys either so left them on desk.

If you stay here, you'll be pleased to know there are plenty of better breakfast options on the High Street. But my advice is, don't stay here. However desperate. At least I'd have known what to expect in the waiting room on the station platform, and it probably wouldn't have been any colder.

Self

2/10

Poor

27 Mar 2026

Tony

The bed was horrendous, mattress was flimsy, base of bed was sagging so I had the middle joint in my back

Self

4/10

Poor

23 Mar 2026

Jan

Carpets needed cleaning in edges and corners. Chair was dusty. Floorboards creaked. Could hear other occupants in next room walking on creaking floorboards. No heating in the evening. Everywhere could do with a coat of paint. Fire escape door was left wide open anyone could gain access from outside.

Partner

2/10

Poor

22 Mar 2026

maria

The original room had a broken toilet flush left on top of the toilet, with the lights still on and the shower head absolutely filthy with limescale. The replacement room had black mould on the windows and the TV remote didn't have either a battery lid or batteries working.

Self

6/10

Pleasant

21 Mar 2026

Gillian

Toilet did not flush
Shower not possible to control water temperature which was far too hot - water did not drain quickly- had to give up with the shower
I would not stay again

Self

8/10

Excellent

07 Mar 2026

phil

toilet not flushing ,curtain of the pole in bedroom ,try to have a shower
water hot/cold no set temp ,shower curtain to long seating in bath(easy solve move curtain rail up to ceiling ,

could not find bath mat did not wait for breakfast

6/10

Pleasant

01 Mar 2026

Kate

Great location, free car parking for guests, and nice room with a comfy bed and lovely bedding. Bathroom could do with updating, and shower wasn’t really useable as temperature kept fluctuating from hot to cold. Empty shower gel, so no toiletries provided, but we had our own. Leaking shower screen with a gap underneath it, no water glasses and only 1 bath towel provided for a 2 person booking - managed to collect one from reception after 2 trips and double checking there wasn’t another towel in the wardrobe. Could do with deep cleaning / vacuuming under furniture as some of visible carpet was grim, lots of limescale in the loo etc. Very short staffed at breakfast, so difficult to get attention when everything was running out (hot water, ketchup, orange juice). Could have been a good stay, just lacked a bit round the edges which made us grumble!

Friends

2/10

Poor

01 Mar 2026

Dom

Room dirty hotel stinks not nice

Self

2/10

Poor

25 Feb 2026

Ant

Alarm went off twice in the night. Had no sleep. Could also feel springs in the mattress sticking in me.

4/10

Poor

11 Feb 2026

maria

Hotel feels neglected, everything smudged with wear. Didn’t shower because the bathroom didn’t feel clean and stains in towels. The bed linens looked clean but the bed was severely bowed and you could feel all the springs

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Catherine

Clean rooms, lively staff and the breakfast was fans will definitely stay again.

Business

10/10

Exceptional

09 Feb 2026

Kevin

Very friendly staff. Alan really helpful, thank you especially. Hey it’s basic, but price reflects that. Easy parking, hotel right in the high street. Room bed and bathroom all comfortable and clean. No complaints. Shame beer pumps weren’t working but bottled booze was available.

Friends_and_family Friends

2/10

Poor

03 Feb 2026

Peter

Whilst I can accept that the building is very old and wonky and tired (there's only so much you can do to buildings if that nature) what I can't accept is the utter state of the bed itself.

Literally the worst mattress I have ever slept on. It almost folded in half when I so much as looked at the edge it was so old and weak. When I finally climbed into bed it was like sleeping in a bowl - there was no structure at all to it. The mattress was on a bed base that was too small for it and the undersheet was too small for the mattress.

When this was combined by the loud creaking floorboards everytime someone walked past, light spilling under the big gap under the door etc it didn't make for a very peaceful night's sleep.

The 2 x staff I interacted with were very friendly and helpful.

Breakfast was again poor though. Poached eggs were cooked so long they were almost inedible. Yoghurts were very low quality, cheap UPF with no fruit. Muesli more dust than cereal.

Just felt like they were clinging on to existence.

Seemed to be the only option in Tonbridge. Unfortunatley, despite the convenience for my location on that day, I'd rather stay elsewhere and commute in if I am to ever need to visit again.

Business

8/10

Excellent

19 Jan 2026

Dan

Staff were pleasant.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Dan

The rooms are very dated, and the soundproofing could be much better

Business Self

2/10

Poor

04 Jan 2026

carl

The breakfast was horrible didn't eat. When i asked for Scrabbled Egg on Toast, i had to do my own toast. The eggs were horrible, left it. Tea terrible.

Self

10/10

Exceptional

29 Dec 2025

CHRISTINE

The room was clean. The bed was clean and very comfortable. Slept like a log. Staff were very courteous and helpful. The food was very good. Poached eggs done to perfection. Will definitely stay there again.

Leisure Self

6/10

Pleasant

26 Dec 2025

Michael

Breakfast was okay. Staff were helpful and friendly. The room was clean. The hotel is dated and is overdue for renovation.

Leisure Self

10/10

Exceptional

23 Dec 2025

Tony

Excellent! Ample free parking, friendly staff, nice breakfast with options. Stayed in the four poster room which was brilliant!

Right in the middle of town, walking distance from castle (a minute or two) and train station (10 minutes).

Would stay there again!

Leisure Partner

10/10

Exceptional

21 Dec 2025

Ivan

This place is fantastic! The staff are incredibly friendly and helpful, and the breakfast is a wonderful bonus. The service exceeded my expectations—highly recommended!

Leisure Self

4/10

Poor

18 Dec 2025

Dawn

Broken bed base stuffed with pillows very uncomfortable…. Couldn’t sleep.. I was in a hole all night…
Broken shower handle and found it hard to wash. Through medical reasons I cannot take a bath only shower. So again not deluxe as the room name stated
Toilet roll holder needs fixing..
breakfast was ok
Shame because the building is amazing with all the history . We will come back but would choose another spec room .
Went to bar in the evening
No coke,tonic or lemonade for mixers ???
We love Tonbridge ad look to visit often as we have family here hope next time changes have been made as it would be a shame to see a beautiful place go completely happy Christmas to all your staff .

Partner

8/10

Excellent

14 Dec 2025

bert

Been staying in this hotel many times over the years and it is sadly going down hill. Whilst the main hotel is older and quirky the annex part in the car park really needs an overhaul.
Lots of little things like blown bulbs, bathroom heating not working, missing sink plugs, no plastic tumblers in the rooms anymore, badly stocked bar..I could go on.
The whole place is just looking very tired and all the little comforts in the rooms are no longer provided.

Friends_and_family Family

8/10

Excellent

10 Dec 2025

Scott

Bedding & towels clean, room needs updating but sufficient for price.
Friendly staff.
Good location

Business

10/10

Exceptional

05 Dec 2025

Philip

Big room, comfy bed, breakfast included was great.

Leisure Self

4/10

Poor

03 Dec 2025

The staff were helpful but the room and amenities were dire. To enter the room, which was in the annexe, you had to walk through hundreds of cigarette ends and a bin which had not been emptied for ages, based on mess around it. To say the room was tired is an understatement. The carpet was threadbare and torn, the net curtains ripped and the bed ……. How do I describe that? Uncomfortable is being kind. I have never been on anything like it. Worn out, lumpy and the edges unyielding. Two single mattresses pushed together with a hard ridge at the join. No mattress cover either. On top of that the room is infested with clothes moths. The bathroom tiles had filthy grout and the shower head should be thrown out. Water taps needed persuading ……. How this hotel has a three star rating is beyond me. I am sorry but the staff are the only thing preventing one star.

Partner

2/10

Poor

02 Dec 2025

Tracey

The cleanliness and condition of my room were unacceptable. There were cobwebs in the bedroom, and the wallpaper was ripped in several areas. The bathroom was also in very poor condition, not clean with lots of visible mould, a dirty shower curtain, and multiple black stains across different areas of the ceiling. In addition, the carpet outside the bathroom was damp throughout my stay, and the room had not been properly cleaned, with sticky stains left on the furniture.
The bar service was also far below standard. The drink selection was extremely limited, with basic options such as lemonade and orange juice unavailable.

I also found that the photos on your website are misleading and do not reflect the current state of the rooms, particularly the bathrooms, which are in significantly worse condition than depicted. These should be updated to accurately show the actual quality.

Partner

4/10

Poor

30 Nov 2025

Jane

Room very dated and not a good standard . No soap provided until requested , and security into annex meant anyone could enter. Door to room also poor and did not lock easily.

4/10

Poor

26 Nov 2025

Edith

Room and environment were very unclean

Business_and_leisure Partner

2/10

Poor

22 Nov 2025

Sophie

My stay at the hotel above the Rose and Crown was genuinely awful from start to finish. When I checked in, the room wasn’t just dirty, it was unhygienic to a shocking level. There were used condoms in the toilet, human faeces left in the toilet, and old pizza boxes scattered around. I asked to be moved, hoping it was a one-off, but the second room wasn’t any better. Again, there was human faeces in the toilet, showing the rooms hadn’t been cleaned at all.

To make things worse, when I ordered a drink downstairs, the pint I was served had visible floaters in it. When I asked for a refund, I was told they were unable to provide one, despite the drink clearly being undrinkable.

The entire place felt like a genuine health hazard. Because of the appalling conditions, we checked out just a few hours later. The whole experience was completely unacceptable and extremely unpleasant.

I have photos but they aren’t “family friendly” to share on this platform

AVOID!!!

Partner

10/10

Exceptional

18 Nov 2025

Ian

Great hotel lovely room staff so helpful 5 star

Business

2/10

Poor

12 Nov 2025

JTB

The Rose & Crown was THE place to stay in Tonbridge 40 years ago. Now, it is neglected, there is no restaurant, the bar which used to be packed was empty. What a shame. In the room, the curtain was hanging off the rail, there were no tooth mugs and the door closer flapped in the breeze. I had my wedding reception there in 1982. Then, it was good.

Self

6/10

Pleasant

12 Nov 2025

Susan

Cleanliness...there were cobwebs on the ceiling right above my bed, grime around taps in bathroom, no toilet paper, or bin liner in bathroom. We would have had a nice view from our window if the grass had been cut...it was so overgrown & uncut that it actually really let the place down 👎👎👎 windows could have been doing with a clean 👎
Im disabled & on the first night l had nowhere to park as a works van was parked in the disabled bay, my 2 sisters & niece had to get out of my car & guide me into a very tight space (the only space left in the car park). I did get toilet paper once l asked at reception 👍
Our beds were very comfortable, we where in the ground floor rooms through the car park. It was quite...a consideration to maybe take on board is at night when going into the room, is very dark as the lighting was past our room so trying to find the lock on the door was difficult.

We did enjoy our stay & would stay again.

Family

6/10

Pleasant

01 Nov 2025

SLAVKO

A set of wall lights didn't work, then the toilet mechanism broke.

Business

10/10

Exceptional

01 Nov 2025

Andrew

The receptionist was friendly, professional and extremely welcoming. The room was big, and pleasant. Comfortable.

Leisure Family

6/10

Pleasant

17 Oct 2025

lorna

Very central to the high street shops and the castle.
Suggest they put toilet brush in bathrooms as toilet was not clean and there was nothing for one to clean it ones self.

Self

2/10

Poor

15 Oct 2025

Mrs Janice

The hotel was very short staffed although the staff were very pleasant and helpful. Our room had not been cleaned and we had to complain about this and long wait and lack of service at breakfast. I have sent 5 emails of complaint but not had the courtesy of a response to any of them. It’s a shame as we were regular guests at this hotel.

Leisure Partner

8/10

Excellent

13 Oct 2025

Jenifer

Other guests were noisy in the hallway and the room beside us.

Leisure Partner

8/10

Excellent

12 Oct 2025

Clare

Pleased I ignored other reviews... Yes, the floors creak and slope but that is the character of an old building. Room was very clean and well presented. Plenty of free parking (register in reception). Some noise from street, but didn't disturb as am a heavy sleeper - if a light sleeper ask for a room not overlooking the city.

Leisure Partner

2/10

Poor

08 Oct 2025

Nathalie

avoid at all costs this hotel is dreadful with no working toilet in the en suite and the room
was filthy - they agreed to refund but never did - appalling

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Adam

We booked a room whilst working in the area, having been before earlier in the year. The room was comfortable enough, but the bathroom was much more modern and updated. Staff were friendly and service was good, but unfortunately, the parking really let the site down. There were lots of contractors and vans blocking various areas, and as the parking is also used as a public car park with JustPark, it made it busier. We had to ask around what time people were going and ask them to swap and block us in, just to get parked, so it was far from ideal. It would have taken less time and effort to drive away from the area and stay at a corporate chain, which is likely what we would do next time, as it removed all convenience this time. If parking is sorted, we would happily return.

Business_and_leisure Self

2/10

Poor

03 Oct 2025

Nathalie

dreadful worst hotel i have ever been to the room was disgusting and very very outdated and bad condition avoid this hotel i am very si

Friends_and_family Family

4/10

Poor

29 Sep 2025

seline

A creaking floor in an old building is quaint but the whole of the floor creaks, bedroom corridor is is too much. The room had a basic clean but the toilet needs descaling. It's not nice to use a toilet like this. The carpets are threadbare to the point our room had a big rip in the carpet which is a trip hazard that I had daily. Staff are pleasant. Parking good. Bar void of people, atmosphere and everything. The biggest bug bare was no evening food. Outside it boasts about food and grill. Reality, no evening dining

Leisure Partner

2/10

Poor

25 Sep 2025

Maurice and Adelaide

Terrible

2/10

Poor

24 Sep 2025

Stephanie

Dreadful

Friends

2/10

Poor

24 Sep 2025

Stephanie

The property was in very poor condition. Rooms very, very basic. Showers not working properly. Dirty worn carpets ..wallpaper falling off the wall. Breakfast extremely basic. Dirty entrance to rooms with cigarette buts everywhere. Very poor for expensive price. Will definitely not be returning.

Leisure Family

4/10

Poor

23 Sep 2025

Holly

Wouldn’t Stay again.

Blood stain on the sheets, no evening meals, things falling from the ceiling in the breakfast area, no tea out for breakfast, no pastries like advertised and very limited fruit options.

Staff only doing their best as it only seemed to be one person to cover the desk and breakfast or the desk and the bar at any one time.

Business

8/10

Excellent

20 Sep 2025

Stuart

Perfecly adequate.

6/10

Pleasant

18 Sep 2025

James

Okay, but could do better

Beds well worn and uncomfortable - room had been refurbished but old beds reused as had dips in the middle

Business

10/10

Exceptional

13 Sep 2025

Sally

Reception and Bar Staff very helpful and friendly during stay

Self

4/10

Poor

30 Aug 2025

Benjamin

Do not recommend

Very outdated, room was dusty, stuffy and stunk of cigarettes. Bed was so uncomfortable, didn’t sleep at all. Mattress so soft might as well be non existent. Just overall poor.
Positives: very central, car park included.

Self

2/10

Poor

24 Aug 2025

Michelle

Disappointed - Avoid

What a disappointment. If you’re expecting what you see in the photos advertised…don’t.

Arrived and the first room we were allocated was grim.

- The toilet didn’t flush
- The toilet was dirty, the kind of dirty where it doesn’t look like it’s been cleaned properly for some time and simple deep clean would have done the job
- Sink also covered in old grime, again easily sorted with a deep clean
- Carpet that was snagged and dirty
- Bed - one of its legs looked to be holding on for dear life
- No loo roll
- Cobwebs
- Grubby old yellowing shower curtain
- General stains and splashes on wall
- No shower gel etc just one small bar or soap to share
- Complimentary tray (tea, coffee, water etc) nothing like the photo.

Asked for a change of room due to none flushing toilet and the customer service was terrible. General body language and the tone of the conversation made us feel very uncomfortable and like we were very much an inconvenience.

Second room marginally better, but still no loo roll, stains on walls, poor quality mattress and dirty toilet again.

We were meant to be staying two nights but only did one and booked ourself into another local hotel at our cost. We just didn’t feel comfortable, particularly safe or welcome.

Says it has a restaurant, it doesn’t and the whole place was just tired and feels like it’s on its way out. When I used the toilet in the main reception, AGAIN no toilet roll.

Friends_and_family Friends

2/10

Poor

20 Aug 2025

Anthony

Bad stay

Stayed 5 nights room cleaned once ran out of toilet roll reception had bone had to go and buy some.
No manager to complain to

Self

10/10

Exceptional

19 Aug 2025

Robert

Second time I have stayed here and it just ticks the boxes for me

Business

8/10

Excellent

16 Aug 2025

James

Really liked the old fashioned feel of the property and room. There is a bit of noise from the msin road outside but I ubderstand there isn't a lot they can do about that. Would stay here again.

Leisure Partner

4/10

Poor

09 Aug 2025

Craig

Website advised a restaurant which wasnt running, cold water tap
In bathroom didnt work, shower fixtures loose and incredibly poor pressure, poor breakfast, couldnt poach eggs,

Business Self

2/10

Poor

03 Aug 2025

Darren

No Towels (shortage on towels lately was the answer I got from reception)
No shower gel in room or reception
Water ran out mid shower (probably good job as had no towel)
Dirty socks on shower rail
Room looks like has been preserved in time from the 1980s
Avoid at all costs

2/10

Poor

03 Aug 2025

Mark

Best Western, worst would be a better name. Ripped carpet, dirt bathroom. Soiled toilet to name a few! Avoid this place at all costs!

8/10

Excellent

26 Jul 2025

Jonathan

Convenient to everything ddowntown around the Cardiff Castle. Staff was excellent and very helpful. It was a little hard to find and we had to park in the multi level car park a few blocks away. But loved the place.
The only negative thing was the orange juice at breakfast. I'm sure it was a mistake I had already taken a few large gulps of it before I tasted it was very furmented. I didn't do very well from 12 to 24hrs after that because of that. However, the rest of the breakfast was top notch and food excellent. I think someone just loaded a bad batch of orange juice in their container.

Leisure Family

2/10

Poor

24 Jul 2025

Andrew

Appalling

So shocked how bad this place is.
Urine on the toilet seat.
Ripped bed sheets.
Extremely hot room despite all windows being open.
Dirty table and bin in bathroom.
Paper thin walls and very smelly.

Business

6/10

Pleasant

19 Jul 2025

Felicia

We had a twin room, my bed was desperately uncomfortable with a sagging middle - it needs replacing. Fortunately, there was a 3rd bed in the room, so slept there.

Leisure Family

4/10

Poor

13 Jul 2025

Brian

We were given a top-floor, city view room during 30c weather. The room was crooked. The floor was uneven. The bed was slanted. The heat made the room sticky and unbearable. Opening the window made it smell of pigeon poop. The bathroom was mouldy with a disgusting shower curtain, a metal holder that my husband cut his head on, no temperature control on the very hot water, and tub sides that were painful to climb over. A complaint lead us to another room on the garden/parking side that was much better. The staff who assigned us the horrible room was unfriendly almost to the point of rudeness. The staff who reassigned us the next morning was very friendly and helpful. We do not recommend a city view room. Fair value for close to high street but chose a garden room in the newer wing.

Leisure Partner

8/10

Excellent

12 Jul 2025

Kaye

Leisure Partner

10/10

Exceptional

08 Jul 2025

Robert

Really nice old building with spacious rooms, well situated in the town and the breakfast had a good selection

Business

6/10

Pleasant

06 Jul 2025

Kevin

Very dated meds a new mattress and headboard. Inside window frame dirty. Very basic room

Leisure Partner

4/10

Poor

02 Jul 2025

Dean

Not good

I went for a deluxe room but there certainly was nothing deluxe about only the size.
The room was so hot I could hardly sleep. The towel rail was on fully and could not be turned off.
Bathroom was like a sauna and shower head full of scale with a trickle of water coming out.

Business

4/10

Poor

28 Jun 2025

Helen

Not somewhere I would ever return to, it was dirty, the toilet had not been flushed from previous occupant, terrible drain smell, broken lamp in room, only one mug for us to either share or take it in turns to have a cuppa, uncomfortable bed, very ratty, no redeeming qualities whatsoever!!

Business_and_leisure Partner

6/10

Pleasant

27 Jun 2025

Michael

Tired and in need of renovation. Certainly overpriced for the standard of room.

Leisure Self

6/10

Pleasant

22 Jun 2025

Richard

Appreciate it was a hot day but the rooms and corridors were boiling, a fab in the room would have helped. The breakfast was sub par too, no juice, no tea, some food was cold

Friends_and_family Friends

2/10

Poor

19 Jun 2025

Mavis

Regarding the accommodation we were subjected to last night, it was an absolute disgrace, the rooms were filthy, no soap in bathrooms and then the breakfast this morning was barely edible.

Business Friends

4/10

Poor

14 Jun 2025

Christopher

This old Hotel is sadly showing its age. Being on the main road we had constant traffic which kept us up along with the hot room.

Self

6/10

Pleasant

12 Jun 2025

Thomas

Clean room, comfortable bed, but many things broken (e.g shower pipe leaking, only one over-mirror lightbulb lit [which was flickering], walls scuffed and damaged.

Leisure Partner

6/10

Pleasant

06 Jun 2025

Anthony

I stayed for a week and the best part of the stay was the bed. It was super comfy and got a great nights sleep each night. The bathroom was ok, but the shower was small, so a bit of a squeeze. There was also a step in my room, from the bathroom to the bed part which took a bit of getting use to. The staff I met were very friendly and helpful.

Business_and_leisure Self

6/10

Pleasant

04 Jun 2025

Bryan

Convenient location with parking in heart of Tonbridge.

Partner

8/10

Excellent

01 Jun 2025

Maddy

Been many times before when it was a best western so we missed the little things ie tissues in the bathroom complimentary toiletries and biscuit
There was only enough coffee or tea for three cups and there was two of us

Leisure Partner

8/10

Excellent

29 May 2025

Peter

Nice invirement, right in town.

Friends_and_family Friends

10/10

Exceptional

26 May 2025

Mrs Janice

Friendly, helpful staff with great customer service. Lovely, comfortable room at a good price.

Leisure Partner

2/10

Poor

25 May 2025

Alice

Not good

The bathroom was absolutely filthy. Hair and grime all around the toilet, walls and shower curtain. The shower dribbled out with no pressure at all.

Partner

4/10

Poor

12 May 2025

Emma

I stayed for one night with breakfast included, and unfortunately, the cost is not justified by the level of service or the state of the hotel. The bathroom was unhygienic—dirty toilet, no water pressure in the cold shower, and water leaked everywhere. The coffee setup was poor: a dirty cup, barely any coffee in the sachets, and no spoon provided.

The bed was uncomfortable, with a noticeable dip in the mattress and a constant squeaking sound. I could hear music from the bar and footsteps from other guests, which made it hard to sleep. There was no air conditioning, and the dirty windows were covered in pigeon droppings.

The only positive was the charm of the building’s original style, which I appreciated. However, the place desperately needs attention, upgrades, and proper maintenance.

Self

4/10

Poor

07 May 2025

Amanda

This is not a best western hotel

We booked last minute under the impression that this hotel was part of the best western group
According to Various google searches
But became very obvious upon arrival that the standards and decor were not what you would expect from a best western hotel
Carpets were filthy, dusty surfaces , no plug which didn't matter as the sink took ages to drain away
Mattress was uncomfortable and noisy due to springs
Pre booked so felt we wouldn't get our money back if cancelled after checkin
Very disappointing as the photos do not give a true impression of what was probably a nice coachhouse several years ago

Partner

10/10

Exceptional

07 May 2025

lorna

Comfortable

Have stayed regularly and always enjoyed my stay. Comfortably and convenient to high street.

Self

8/10

Excellent

05 May 2025

priscilla