Cresta Lodge Harare

Zimbabwe , Harare
HARARE, Cnr R. Mugabe & S.Machel Rd
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75 reviews shown

10/10

Exceptional

25 Feb 2026

Ernest

Great service indeed!

Partner

10/10

Exceptional

16 Feb 2026

Sana

Great

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

Lissette

Clean modern rooms

Leisure Self

6/10

Pleasant

02 Feb 2026

Zlata

Tiny rooms with paperlike walls - Be ready to hear everything your neighbors say and do.
Noisy AC, no water after 11 pm, water in the shower went all four ways, but down.
Beautiful green space next to a dirty un-inviting pool,

Business

8/10

Excellent

10 Jan 2026

Miriam

Great service!

Leisure Self

8/10

Excellent

08 Jan 2026

Luta

The place has lovely ambience, especially if you ate a long stayer. Thebstagg are courteous and the food is just amazingly innovative and tasty.

Housekeeping obliged my request to not be disturbed while ensuring my supply of perishables.

While the gym is small, it is adequate if you knoq what you are doing. It could do worj bettwr cleaning though as the mats are often dirty and equipment not wiped down.

Will certainly continue staying with them and highly recommend.

Business_and_leisure Self

6/10

Pleasant

04 Jan 2026

Emmanuel

Cresta Lodge presents a mix of thoughtful service and notable shortcomings. Arrival was efficient and welcoming, with the bellhop well-prepared and aware of my check-in.

However, my assigned suite room was poorly thought out: the living area had no lighting whatsoever, making evening work impossible. Although the reception responded promptly with lamps, the solution exposed further oversight – there was no power socket to plug in the lamp. This necessitated a room change.

The second room was better equipped, and I appreciate Olivia for ensuring it met my needs. WiFi quality was good but inconsistent across the room, something remote workers should verify before settling in.

Dinner service at the main restaurant was disappointing. After being seated, I waited over 20 minutes without any attention while other tables were repeatedly served. I eventually left and had a far better experience at the coffee shop, where staff were attentive, professional, and welcoming.

The room itself felt stuffy and insufficiently deep-cleaned, evidenced by a slipper left under the bed from a previous guest. On my final night, housekeeping staff entered my room while I was still sleeping, despite the door being locked, and left upon realizing it was occupied.

During my stay, the Twenty20 Cricket Competition was underway, with two teams lodged at Cresta. Heavy room service usage resulted in food trays and plates frequently left in corridors, creating unpleasant odors.

Overall: average.

Business_and_leisure Self

10/10

Exceptional

01 Jan 2026

Steffny

Clean room. Fantastic friendly and helpful staff. All round a lovely stay.

Family_with_children

10/10

Exceptional

31 Dec 2025

Pardon

Clean rooms

Business_and_leisure Partner

4/10

Poor

24 Dec 2025

Sophia

Unfortunately my stay was quite unpleasant. I left to get some food after checking in but when I got back I saw used condoms on the floor next .. I am assuming these were from a previous guest but room was just not cleaned enough. I requested a change of room or at least bedding at the time but no one came to my room to even try rectify the issue …it just made me feel so uncomfortable, disgusted and totally unpleasant . The shower was leaking , there were cockroaches in the bathroom … the standards were really low for that price .

Self

10/10

Exceptional

02 Dec 2025

Julia

Amazing staff, keep up the training!

8/10

Excellent

12 Nov 2025

Rutendo

Very good

Leisure Partner

8/10

Excellent

21 Oct 2025

Jan

Rooms look a little tired but ok. Garden was not well looked after. (cut trees not completely removed, uncut lawn)
I had a beer at the poolbar around 12:45. Tables were not cleaned.
I had lunch at 13:50 at the restaurant. Outside tables were occupied by staff having lunch. Weird.
IMHO Cresta Lodge just meets minimum standards. Not better, not worse.

6/10

Pleasant

28 Aug 2025

Gaudencia

Good room price

Leisure

6/10

Pleasant

22 Jun 2025

Shivani

Standards have really dropped. Excellent staff though.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Jacques

Cresta always provides a good to excellent service. Some of the hot food for breakfast would better be served at a higher temperature not just warm. Good wifi throught the

Self

8/10

Excellent

11 Jun 2025

Lennox

Good stay

10/10

Exceptional

20 May 2025

Stephen

The property is in Harare City, but almost feels like in the country becasue of the lovely grounds. The staff were helpful and the food was good. The room comfortable. The shower wasn't 100% consistant with its temperature, but worked ok.

10/10

Exceptional

08 Apr 2025

peter

Fabulous staff and facilities

Great hotel fabulous staff

4/10

Poor

07 Apr 2025

TICHAONA

I paid my bills on the Expedia platform only to get to the property and be told that breakfast wasn’t included

Leisure Family_with_children

8/10

Excellent

02 Feb 2025

MIERAF

10/10

Exceptional

30 Jan 2025

Nuekie

We loved our stay at Cresta. It is a beautiful property with very nice rooms and friendly staff. We had 6 large pieces of luggage that fit comfortably and we still had plenty of space to move about.

10/10

Exceptional

15 Jan 2025

DENMARK

Great

10/10

Exceptional

22 Dec 2024

Pardon

Good

10/10

Exceptional

02 Dec 2024

Pardon

tyy

Family

8/10

Excellent

24 Nov 2024

Pardon

Safe

6/10

Pleasant

28 Oct 2024

Sebastian

Okay. Good for business

Business Self

2/10

Poor

27 Oct 2024

Kimberly

Having stayed at this property many times in the past, I know how long of a walk it can be to some of the rooms. I currently have a foot injury and requested a room close to the lobby, even communicating with the hotel who responded “well noted”. I do understand not all requests can be accommodated, however, I am literally in the very last room on the property. There is not a single room further away from the lobby than my room. End of the line out here.

Then, once I’m in my room, I noticed urine droplets on the toilet seat and that the bathroom counter had a few wayward clippings from a man’s grooming session on the bathroom counter. The shower is moldy, and after what was admittedly, incredibly strong rainstorm, several areas of the hotel flooded with water. Staff worked to dry them, but many areas needing significant attention with a wet vac, went untouched.

If I had been staying here more than 24 hours, I would’ve definitely said something to management, but being a solo female traveler, sometimes it’s just smarter to pull out your disinfecting wipes then bring attention to yourself.

Business Self

4/10

Poor

10 Sep 2024

Edith

I booked two double beds for my family with garden view to my surprise when they got there they were offered one double bed which they refused coz I told them what I booked . Then they were offered a room with two twin beds they had no choice but to take it since this hotel had no rooms with double beds but online through Expedia they have a nice and clear picture of a room that has double beds with a garden view . So my problem is I paid more for a room that was not even available yet my family stayed in a cheaper room . I called the hotel but nothing was done . Overall the hotel is just ok not booking in the future .

Business Family

10/10

Exceptional

04 Sep 2024

Annette

My stay was relaxing! The pool area was very nice. I enjoyed the food options at the Chatteres and Cool Beans cafe. Thank you Darlington, Shakespeare, Agile ,Simba and Tawanda for your wonderful service. My room was very clean thanks to Jane. The front desk staff was lovely. Thank you Takudzwa for working your magic to extend my reservation. Thanks to Rubi ,Melody and all.
I am grateful to the young lady who arranged my haircut. I look forward to staying again when I return to Harare.

Self

10/10

Exceptional

30 Aug 2024

Olu

Beautiful hotel in a nice suburb of Harare. Nice grounds, parking, restaurant, cafe, staff, shuttle, swimming pool, internet, and services. Keep up the good works.

Business Self

8/10

Excellent

17 Aug 2024

Martin

Very convenient and lovely staff who are attentive to customer care

Leisure Family_with_children

8/10

Excellent

10 Aug 2024

Pardon

Everything

6/10

Pleasant

10 Aug 2024

Rita

The check was not great and tge hotel was noisey there was a wedding party on the day we arrived.

Leisure

10/10

Exceptional

27 Jul 2024

Cosmas

Great location

Self

6/10

Pleasant

10 Jul 2024

Pardon

Your room service was not great - your people over promised and under delivered.

8/10

Excellent

15 Jun 2024

David

Cresta Lodge Harare

Lovely facility with lots a greenery and friendly staff. I found the cost for breakfast a bit expensive. I'm a retuning guest.

Business

10/10

Exceptional

12 May 2024

Pardon

Pricing was a bit steep

10/10

Exceptional

17 Nov 2023

Richard

I had a lovely stay at this hotel.

Very warmly welcomed by both Grace & Gamuchirai who are delightful.

I really enjoyed the restaurant area and the ability to have my breakfast outside beside the bubbling brook was just fantastic.

The food was exceptional and I particularly liked the banana yoghurt which I don't see very often in the UK.

My room was nice-quite basic that it had all the amenities that I could ask for. Importantly, it was secure and I felt safe. I was in room 137 and note that the lock from the inside was not working so that needs repairing.

Lovely shower and very nice shampoos etc

The Wi-Fi throughout the hotel is pretty good

I would stay here again if I was staying for a short visit but might look for something more rustic such as a large if I was there for longer just so I could experience the African vibe.

The shuttle service was excellent

Thanks everyone

Business Self

10/10

Exceptional

15 Jun 2023

Dorothy

An excellent place to stay if you are looking for a quiet, relaxed environment which is not too far from the city.

Leisure Family

8/10

Excellent

11 Jun 2023

Mbongeni

Spacious and clean, very quiet. I liked the old man who welcomed me and took me to my room, he was very nice and checkout he did the same. Food was nicely prepared but there was little variety- e.g. no chicken sausages at breakfast,

Business Self

6/10

Pleasant

27 Oct 2022

Amy

Check-in desk was chaos and it seemed this led to my check-in not getting fully complete or something as I had a staffer and another guest try to open my room door at 11pm at night and wake me up as I had bolted the door. Then as I was trying to get back to sleep, the front desk called me to confirm who was in the room as they clearly had no idea. That plus a loud dance party that went on until 10:30pm ensured there wasn't a restful nights sleep. The lack of proper check-in also explained why my wifi login with my room details wouldn't work.

Security on the rooms felt a bit sub-par. The balcony door lock was not the best and seemed loose. The room door at least had a bolt (which worked as I discovered).

The restaurant staff were nice but then we had issues trying to pay as they didn't want to take some of the US dollar bills that our party had claiming they couldn't accept those serial numbers or something. This is utterly baffling as the bills were valid US dollars and even on researching the Bank of Zimbabwe has an issued statement saying businesses shouldn't be refusing certain bills because they're too old or whatever. This ended up in lots of chaos trying to pay our bill when the card machine wouldn't work in the restaurant area as the signal from the front desk (where the router is) was not strong enough.

Overall, wouldn't really recommend unless you lacked other places to stay in Harare.

Leisure Friends

6/10

Pleasant

03 Sep 2022

Keith

Good

Building was under maintenence. Guest ahould have been informed of this prior to their booking. Staff was friendly. Convenient location.

Business

4/10

Poor

01 Aug 2022

Clapperton

I have always booked into Cresta the past 3-4 winters. But I had to transfer this time because the standards have gone a bit. The bathroom roof and tub rim are mold-covered, internet drops every 15 mins, dysfunctional plugs and fans. Etc. etc. No disabled friendly facilities—the picture of this elder woman clambering up tge steps of the dining area and poolside was the last straw.

Business

2/10

Poor

05 Jul 2022

mothusi

Nothing

Business Self

2/10

Poor

03 Jun 2022

Martin

Two hours to check in and I was after the time allotted.

Business Self

8/10

Excellent

10 May 2022

Brian

Good stay.

Good all-round stay...staff excellent...food good...bar expensive...room doors need updating to anti slam.but guests were quiet overall.

Self

8/10

Excellent

03 May 2022

Michelle

Overall the stay was great and staff very kind and helpful. I had two rooms reserved. There were some things that were not in working condition in the rooms - air conditioner/heating system in one room and the safe in the other room. The showers in both rooms had some Black grime that I hope the hotel pays attention to and intentional about clearing regularly.

I had to ask for a room change as one of the toilets had a broken flushing fixture. It would be good for the staff to verify that things are in good working condition before assigning rooms.

Leisure Family_with_children

8/10

Excellent

16 Mar 2022

Stephina

It was excellent. I enjoyed every moment

Friends_and_family Friends

4/10

Poor

09 Mar 2022

Jeremy

$24 breakfast was a joke. This breakfast wasn't worth $10. Their covid protocals meant checkin took 20min. I won't be coming back.

Business

6/10

Pleasant

28 Dec 2021

Sibongile

Beautiful grounds to walk around. Breakfast wasn't the best, some food items like potato wedges were dry.

Leisure Self

10/10

Exceptional

18 Jul 2021

Verified traveler

It was beautiful

Business Self

10/10

Exceptional

31 May 2021

Verified traveler

American style hotel, but in Zimbabwe. Great Quality.

Business_and_leisure Friends

8/10

Excellent

05 Feb 2021

Verified traveler

Over all it was good. Restaurant was average. Facilities and surrounds were very well kept and staff were helpful. All this making Cresta Lodge a pleasant place to stay.

Business_and_leisure Self

8/10

Excellent

21 Feb 2020

WAYNE

4/5, A very good hotel.

Overall the hotel is a very high standard. The standard room I was given was rather small but completely comfortable. The staff were very friendly. The corridors are long and in usual hotels there would be a 4th or 5th floor for the amount of rooms.

The grounds were beautiful and the taxi service was very reasonably priced and ran 24/7 I believe.

Overall no issues staying here again if I were to return to Harare.

Business

8/10

Excellent

21 Dec 2019

Wissam

Great place to stay

Best place to stay in harare. Excellent service

Business

8/10

Excellent

18 Dec 2019

Verified traveler

My wife & l enjoyed the breakfast, was so good!

Dinners are not so great

8/10

Excellent

06 Dec 2019

Damtew K.

Very friendly staff and comfortable Lodge surrounded by the beauty of nature

Business Friends

6/10

Pleasant

02 Dec 2019

Unhappy

If you’re expecting friendly staff then forget this place. They generally look moody, no smiles and don’t acknowledge guests (except for the night shift gate man - he’s got a heart of gold, very enthusiastic and makes an effort to put a smile on your face each time he encounters you). I had to greet the staff - how ridiculous is that. The lady at the restaurant making your eggs frowns ALWAYS. Doesn’t acknowledge when a customer makes their order. I felt as though the hotel staff thought they were doing me a favour in providing the service I paid for. In short the property is ok, nothing special but the staff makes it worse. Not returning ever.

Leisure Partner

10/10

Exceptional

04 Nov 2019

Verified traveler

It was like an Oasis in the midst of a barren land. Great property.

Business Friends

8/10

Excellent

12 Aug 2019

Alberto

Great hotel

Great hotel, awsome rooms, the only problem is due to the economy that make it hard to pay with credit cards and need low cash bills in order to pay for stuff

Friends

10/10

Exceptional

20 Jul 2019

Fiona

Cresta Lodge Harare

We really loved Cresta hotel. Lovely room and great service 👏

Friends

6/10

Pleasant

18 Jul 2019

Verified traveler

Turning from bad to worse

Poor service, not much channels in TV, A/C heating not working. poor service attitude. They never pick up the phone in room service and housekeeping. Food options are very very limited (none for vegetarians)

10/10

Exceptional

20 Jun 2019

Verified traveler

Best hotel and staff service I have ever experienced
First class

Leisure

8/10

Excellent

09 Jun 2019

John

Good Harare Hotel

This is a really good hotel, made special by very attentive staff.

8/10

Excellent

27 May 2019

Mark

Friendly staff, as comfortable as it can be in the economic situation. Good wifi and facilities.

10/10

Exceptional

31 Mar 2019

Gina

exquisite rooms with extra clean bed linen. gorgeous gardens

Friends_and_family Family

10/10

Exceptional

11 Dec 2018

Verified traveler

Just stopped there to whilst on transit.The room was absolutely beautiful and very relaxing environment

Leisure Partner

8/10

Excellent

23 Sep 2018

Trymore

Very friendly , natural environment with loving staff

8/10

Excellent

09 Jun 2018

Zelda

Staff superb.

6/10

Pleasant

19 Jan 2018

Carol

Nice lodge

The hotel is beautiful when you walk in. There was no concierge to take our bags upon arrival and we had 4 bags. Reception staff were friendly which was a plus. We found the room to be small but the bed was a very good comfortable size. The shower was a let down as we stayed the week and did not appear to have been cleaned during our stay

8/10

Excellent

26 Sep 2017

Nomthandazo

Awesome Stay

Checked in earlier and they were very friendly. My stay was wonderful!

8/10

Excellent

05 Jul 2017

Alf

Neat hotel

The facilities at the hotel are ok. The gym is very small but adequate but the food in the restaurant was average.

8/10

Excellent

03 Jul 2017

Verified traveler

Cresta Harare 50/50

The hotel is comfortable, rooms are adequate. Chatters Bar extremely noisy, and service very poor. The restaurant did not have any meat available to serve as presented on the ale carte menu. The options left, was chicken, the buffet did not look appetizing at all, dishes empty, staff helping themselves prior to all guests having a meal. All in all the Chatters experience was very poor, for the rest of the establishment, it was adequate.

6/10

Pleasant

15 May 2017

Early morning wake up knocks from cleaners

Was not happy being woken up early by housekeeping who were not very friendly, Had to call reception a couple of times as I had no hot water, the soap holder in the shower hang precariously on the wall. The room itself was cosy and comfy was kept clean.Apart from housekeeping the rest of the staff were friendly