Name: The Palace Guest House
Address: 115 Bishop Gaul Ave, Harare, 00000, ZW

2/10

Poor

10 May 2026

Samantha Nothando

The sheets nd room was dirty...mini cooler couldnt vlose properly...

Partner

2/10

Poor

02 May 2026

Humphrey

1.Cockroach infested rooms.
2. Smelly washroom drainages. The whole room would smell like sewage.

2/10

Poor

21 Apr 2026

Witness

The price it's too high and not worth it you compare with a places that cost R1000 per night,it real needs to be renovated to become a proper place plus u can't those old style blankets please vist other hotels like sun1 en road lodge en see wat u supposed to do

Business

8/10

Excellent

06 Apr 2026

Wesley

I did not use the laundry service

Self

2/10

Poor

18 Mar 2026

Thandiswa

Terrible terribly terrible

Friends_and_family Family

4/10

Poor

08 Feb 2026

Kaibos

Everything else was above average but the bathrooms are not maintained at all. Mould everywhere including the handles. There was no cold water, so shower was a nightmare. Since the bedroom was well maintained, an average score would be fair

Leisure Family

6/10

Pleasant

07 Feb 2026

Sylivia

The room was clean but had a lid for a bin but no bin, no bathmat outside the shower cubicle making it a high risk of slipping.The reception was not manned in the morning so had to go round the corridor to find someone then eventually a half awake receptionist came who confirmed I had had her woken .TV was not working , one of the employees came and just jiggled about with remote controls and left with the tv not working and no explanation.

Leisure Family

6/10

Pleasant

08 Jan 2026

Nesbit

Everything

Business_and_leisure Self

6/10

Pleasant

14 Dec 2025

Blessing

The room was clean n quiet place, the bath towel was old n only one , no tv remote , no complimentary water just tea bags n sugar. The lady at your reception needs to learn proper customer service skills, she was not smiling and looks grumpy. The water tap in the washroom I don’t know if it’s rusty or stained but that doesn’t look okay. The place is okay since I was looking for somewhere far from traffic noise .

Business_and_leisure Self

10/10

Exceptional

14 Nov 2025

Rodwell

Yes

Partner

6/10

Pleasant

18 Sep 2025

Gweru Book

Staff and the surrounding vegetation good.

I loved the surroundings and te hotel location, however when we checked-in the hotel staff had to check out a guest whose payment was delaying, I wondered if that was not , was our booking secure.
The staff was friendly.
The television channels we re fixed and therefore imposed upon us. Imagine we could not watch our favorite channels the whole night and morning. There imposed channel had not news at all.

Partner

8/10

Excellent

16 Sep 2025

Anil

Property is on main road so public taxi etc are available anytime. It is quiet and very safe place. The garden and exterior landscapes are natural and gives a good feeling to stay near nature

Business_and_leisure Self

10/10

Exceptional

15 Aug 2025

Charles

Honestly the food was terrible. It tasted like its been cooked 2days before.
The food was delivered very late 2 hours after ordering .
The fried chicken was stale to aay the list.

Self

10/10

Exceptional

23 Jul 2025

Andrew

Wonderful hospitality and the environment is pleasant

10/10

Exceptional

21 Jul 2025

Sharon

Great stay all the time

Business Partner

8/10

Excellent

19 Jul 2025

Verified traveler

Reccomend

Good , quite atmosphere.Comfortable easy check inn

Friends_and_family Family

10/10

Exceptional

23 Apr 2025

Sharon

Great location

Business Partner

2/10

Poor

10 Apr 2025

Sheckly

Roaches. Bed bugs. Unclean. Never staying here again.

Business Self

8/10

Excellent

17 Feb 2025

Kaibos

Staff very responsive

10/10

Exceptional

16 Jan 2025

Seth

I gave this property excellent ratings because they deserve it. Keep in mind, though, that that it's within the parameters of a very inexpensive lodging option.

Business Self

10/10

Exceptional

10 Jan 2025

Kimberly

The place has great self catering and laundry facilities.

Business_and_leisure Family_with_children

8/10

Excellent

09 Dec 2024

Joy

I didn't like how the washrooms was one serving 3 rooms

6/10

Pleasant

28 Nov 2024

Tichatonga

Booked executive room for 2 nights. Linen and toiletries were never changed. Access to the executive rooms was disappointing. passing through dangerous paths. Was please with internet speed. hot water was available

Business Self

8/10

Excellent

07 Nov 2024

Teklu Erkossa

The reception staff is supportive. The room is clean, but they do not change the bedsheets, and there is no towel in the room. Food is non-existent and very expensive.

2/10

Poor

20 Aug 2024

Denzel IP

Disgusted by The Palace Guest Lodge

The place is filthy dirty with torn furniture,i booked a room with insuit but they gave me the one without,i was sharing a bathroom and a toilet with 4 other guests who were in different rooms,The toilet is disgusting with old plastic dirty seat,the door is broken as shown on the picture,the shower looked like a public toilet,just look at the pictures ,that place has no microwaves,no guests fridges,theres no plugs i couldn't even charge my laptop so i could work .
What they advertise is not what they have,their staff looks very tired and weak ,i have been traveling for the past 15 years but i have never seen such a disgusting place ,TV doesn't have remote,i can write a whole book but in short let me say this THE PALACE GUEST LODGE DOESN'T DESERVE TO BE LISTED ON THIS APP .I will never ever in my life book there again because its like taking money and throwing it in a sewage pipe.

Business

8/10

Excellent

30 Jul 2024

Shelton

Good service n the place is clean

Business Self

8/10

Excellent

23 Jul 2024

Linda

The place is affordable and the staff are really nice and welcoming.the environment is ok

10/10

Exceptional

26 Jun 2024

Theopora

Easy to access

Business Family

6/10

Pleasant

27 May 2024

Roy

Good location. Property needs maintenance and modern renovations

8/10

Excellent

23 May 2024

Wayne

It’s ok good price

Business Self

10/10

Exceptional

22 May 2024

Wonderful Patricia

The place is generally good nice flowers.clean Rooms

Business Family_with_children

10/10

Exceptional

12 May 2024

Priscilla

Everything in general was good

Leisure Friends

10/10

Exceptional

11 May 2024

Priscilla

Everything was just good the service,place ,property

Leisure Self

10/10

Exceptional

09 May 2024

Shame

Very affordable and convenient

Business_and_leisure Self

6/10

Pleasant

30 Apr 2024

Brian

Poor location

6/10

Pleasant

15 Apr 2024

Albert

The workers are so welcoming I felt welcomed
But the toilets and bathrooms are leaking

Business Partner

8/10

Excellent

13 Apr 2024

Dylan

Very good services.. Highly recommend the place

Business_and_leisure Partner

4/10

Poor

11 Apr 2024

Tatenda

Ventilation of the room I got was good and also reception team was amazing, they were so helpful. Bathroom hot water was on point, really enjoyed taking a warm shower. How ever the WiFi was super slow and later on it just stopped working till we checked out. The network wasn’t strong enough that we couldnt even use it for WhatsApp. During the night there was a lot of noise in the corridor, it was like a brothel through out the night and also cigarette smoke was coming in strong from the room next to us I think it was room number 4. These people are very noisy we didn’t even manage to sleep because they were making a lot of noise. We didn’t find the remote for the TV and also the speakers were not working so there was literally no volume on the Tv. When it comes to entertainment there is really nothing to offer

Leisure Partner

10/10

Exceptional

05 Apr 2024

Priscilla

The place is just perfect

Leisure Partner

8/10

Excellent

02 Apr 2024

Mike

Friendly environment

Business_and_leisure Partner

6/10

Pleasant

01 Apr 2024

Terrence

I just loved the view

Business_and_leisure Partner

6/10

Pleasant

14 Feb 2024

Michael

The lady at the reception are was very warm and friendly. The in general was very nice. The units on the ground seem to be infested with rats in the ceiling..it was incredibly difficult to fall asleep cause of the scratching in the ceiling wall

Leisure Friends

8/10

Excellent

14 Feb 2024

Danny

The wifi reception was terrible

Business Family

8/10

Excellent

16 Jan 2024

Kaibos Irvine

Good and safe environment

6/10

Pleasant

07 Jan 2024

Linda

Basic, affordable

Affordable but basic accommodation. Friendly staff. Some maintenance and renovation would make the rooms more pleasant. Limited television channels but we had good Wi-Fi reception. Overall it was OK for a 2 night stay

Partner

8/10

Excellent

04 Jan 2024

Moses

Decent Affordable Stay

This is a pretty decent place. Wi-Fi stronger in certain rooms so ask them for a room where signal is stronger. Food especially dinner is overpriced rather go to Avondale and get Chinese or Nando’s for half the price they charge. But no complain.

Self

2/10

Poor

18 Dec 2023

Shepherd

The place is so dirty filled with cocroaches, the bathrooms are substandard and the bed was old and instead of having a double as requested i git a 3/4 bed.

Leisure

2/10

Poor

16 Dec 2023

Walter

Very poor service nobody cares weather theys guests , no cleaning detergent for toilets , no water , not enough information like where how to get curtains things . A self services guest without utensils to use no pots no stove no cutlery , no microwave , no TV working , just a bad and blankets

Leisure Self

10/10

Exceptional

12 Dec 2023

Timothy

Privacy

Leisure Partner

8/10

Excellent

08 Dec 2023

Verified traveler

Budget-friendly

A good budget-friendly guest house. It's not so fancy but cozy.

Business

6/10

Pleasant

30 Nov 2023

Tapiwa

The lodge is clean and affordable. The rooms are a bit too small. Too much traffic in the neighbourhood, but that's out of their control.

Leisure Partner

8/10

Excellent

22 Nov 2023

Lloyd

The garden is very nice and cool to relax having drinks but the chairs and tables needs to replaced. Staff friendly and helpful

Leisure Friends

8/10

Excellent

17 Nov 2023

Mellisa

Perfect

4/10

Poor

01 Nov 2023

Bevington

The place is run down. Mould on ceiling. Paint peeling off in the rooms. No air con. Out of 10 I give this place 2. The place was infested with coachroaches.

Business

6/10

Pleasant

25 Oct 2023

prosper Mpumelelo

Its hot no aircon

2/10

Poor

24 Oct 2023

Biolah Tanatswa

Honestly this place was terrible for me, I booked online and arrived late in the evening, I got to the room the bedding was dirty and not ironed, floor had ants and cockroaches. Not to mention the staff , they were not friendly at all , I stayed for 2 days and no one came to check if I need any tissues or bathing gel or anything for that matter. There was only a small bathing gel to use one and the next year I used my own soap… poor service . I don’t recommend

2/10

Poor

20 Oct 2023

Siduduziwe

I hate it that we had to share a bathroom and there was a leakage in the toilet, and the water was running down to the shower . It was really not convenient 😒however the service was not pleasing at all , especially with the stuff members.

Leisure Partner

4/10

Poor

09 Oct 2023

Leeroy

no tissue or towels in the bathroom,condoms in the drawers. loud music and sheets seemed dirty and unchanged

Leisure Self

8/10

Excellent

08 Oct 2023

Akshay

Good

The rooms are nice and clean but there is no fans in the rooms so its very hot during summer, and there is many mosquitoes around, also no towels where provided.

Self

10/10

Exceptional

05 Oct 2023

Wadzanayi

Superb!!!

It was amazing

Partner

8/10

Excellent

30 Sep 2023

Timothy

waking up in a quiet environment

even though situated near a busy road there is some quietness you experience in the morning when you wake up. everything was on point from the booking to the check out. good team there. asked for adjustment of time on my breakfast and that was solved without a hustle. it was my first time but will be a regular whenever i'm in the capital

Partner

10/10

Exceptional

30 Sep 2023

Wadzanayi

Excellent!!!

We visited the palace guest house for 3 nights and we really had an amazing experience.The cleanliness and the service was on point.We'll definitely visit again.The staff is friendly and attentive which made our stay easier and enjoyable

Partner

8/10

Excellent

28 Sep 2023

primrose

Nice Garden

Business Family_with_children

4/10

Poor

22 Sep 2023

Vimbai

Need for improvement

I think you should change your beds they have spikes and your bathrooms are smelly you need to clean them with something like domestos put curtains or blinds in the bathroom

Partner

10/10

Exceptional

28 Jun 2023

Priscilla

Place is very good,clean and convenient

4/10

Poor

08 Jun 2023

Vhuphilo

There was mould all 9ver the ceilings.

The stench of mould is everywhere.

Business_and_leisure Family_with_children

6/10

Pleasant

05 Jun 2023

Sandile

Shared bathroom had no lock anyone could have possible walked in while I was bathing.

Business Self

8/10

Excellent

13 May 2023

Keith

The driver is quite friendly and welcoming.

Leisure Self

6/10

Pleasant

11 May 2023

Simbarashe

not that clean . l liked that it is. near the cbd

Business Self

6/10

Pleasant

08 May 2023

Derek

location quite convenient

Business_and_leisure

8/10

Excellent

23 Apr 2023

Chemunorwa

The walls in the room were dirty
No mop to clean water splashing from the shower.
Towels must not be recycled oce used they must be discarded. Its a health hazard to use towels on different visitors

Leisure Partner

10/10

Exceptional

18 Apr 2023

Nonhlanhla

Very peacefu place to stay

Business Self

6/10

Pleasant

17 Apr 2023

Edward

Bed linen was torn.
I felt crawly things whilst sleeping.
Shower drain was not covered
Ground floor windows were not secured. Etc

Business Self

10/10

Exceptional

15 Apr 2023

Zondai

Rooms and sheets were clean.

Business Partner

8/10

Excellent

14 Apr 2023

Mildred

Blanket was dirty, there was no mop in the bathroom. TV plug in the room had no headplug was connected using wires directly in the plug. Toilet paper looked like it fell in water & was dried up.

Business Family

10/10

Exceptional

13 Apr 2023

Gordon

I’ve extended my stay for a further 2 weeks Totally recommend. Staff are amazing, food and lodgings

Business_and_leisure

4/10

Poor

12 Apr 2023

Sylvester

Internet connectivity, location, check in/out flexibility

Business_and_leisure Family_with_children

10/10

Exceptional

05 Apr 2023

Teddy

Quiet and peaceful .
Excellent staff service.

Leisure Partner

6/10

Pleasant

04 Apr 2023

Leroy

The property is alright, but the services from the people is very disappointing. You would expect to be greated with some enthusiasm, but i got the opposite from the two times i have stayed there

Leisure

8/10

Excellent

30 Mar 2023

Tendayi

serene environment

Business Self

6/10

Pleasant

22 Mar 2023

HERBERT

Generally good but finishings of the property are terrible like Door locks. Reliable backup power is required.

On website what is listed as standard room is actually executive room pictures are not in sync thereby misleading. This has been like that for some time now more than a year.

Business Self

8/10

Excellent

08 Feb 2023

Joseph

There was construction going on hence it wasn't that convenient. Inside the rooms, the shower needs more improvement, otherwise the hospitality from the stuff was great

Business Self

8/10

Excellent

04 Feb 2023

Chemunorwa

Their television network had showers and their shuttle service was poor

Leisure Partner

10/10

Exceptional

02 Feb 2023

Priscilla

It ws was spacious n clean

4/10

Poor

25 Jan 2023

Chrispen

The infrastructure was very bad. Rooms had moulds and had a VERY bad smell. Toilets were the worst, management of this place should do something. A proper revamp is needed

Friends_and_family Family

8/10

Excellent

21 Jan 2023

Munyaradzi

The area need cleaning. Food plates left by previous guests in the room in drawers with sting.
Sofas worn out.
No wardrobe to hang clothes.
Staff very noise in the early hours of the evening
No tissue paper in executive room

Business Self

6/10

Pleasant

19 Jan 2023

Simon

Meals are very expensive, the television in my room was not working, took so long to open the gate, the door handles were being touched the whole night

Leisure Self

10/10

Exceptional

29 Dec 2022

Anthony

Good place

Business_and_leisure Self

10/10

Exceptional

13 Dec 2022

Julia

The staff was excellent. I didn't have the proper electrical adapter, and one of the staff went out of her way to find it for me.

Leisure Self

6/10

Pleasant

10 Dec 2022

Verified traveler

The place is nice and clean.
Service at the reception would do with some improvements especially on welcoming guests and familiarising themselves more with their surroundings like where one can find the nearest shops , pharmacy etc than just saying 'i don't know ' on every question asked . The bathrooms will do with some floor mats.Overally my stay was great.thank you Palace

Self

10/10

Exceptional

25 Nov 2022

Ralph

Perfect place to stay

10/10

Exceptional

21 Oct 2022

Lizzie

I loved my time there and enjoyed my stay .. brilliant staff members who are very friendly and helpful too

Leisure Family

6/10

Pleasant

18 Oct 2022

Temptation

Property needs air conditioners or fans for use during summer and the weather tends to be very hot.

Leisure Friends

6/10

Pleasant

16 Oct 2022

Lucy

For a day l was put in a room l didn’t book but they moved me on the second day. They need to fumigate the rooms to eradicate cockroaches

Leisure

8/10

Excellent

08 Oct 2022

Viola Francesca

Like the fact juice being sold at guest house also staff need to notify guests if food being sold on property

Leisure Self

2/10

Poor

04 Oct 2022

Shaun

Poor service delivery, rooms are so terrible

Leisure Self

4/10

Poor

01 Oct 2022

Star

In the night time they are very noisy than they no

Very noisy ☹️☹️☹️

Business

10/10

Exceptional

12 Sep 2022

Tinashe

environment

8/10

Excellent

10 Sep 2022

Stephen

No tv remote in the rooms.

Leisure

4/10

Poor

01 Sep 2022

Tabeth

I wish I could’ve gotten a refund. My bedding was worn out. I didn’t have a microwave. My floors were dusty. I wasn’t impressed at all. When I checked it at first I didn’t

Business