Name: The Rainbow Towers Hotel & Conference Centre
Address: Pennefather Avenue, Harare, ZW

10/10

Exceptional

16 Jul 2026

Tinashe lavender

Very nice and staff very professional

Partner

10/10

Exceptional

06 Apr 2026

Donald

All goid

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Mgcini

Staff were super helpful from the entrance to when we checked out.
Sehlule was so outstanding and super friendly and helpful- Thank you.

8/10

Excellent

12 Nov 2025

Megan

The staff that helped organise Tours were amazing and so helpful….very friendly and cheerful as were the shuttle bus drivers❤️❤️❤️

Leisure Friends

10/10

Exceptional

03 Nov 2025

Efrider

Fast service
Helpful staff
Clean and lovely

Business Self

8/10

Excellent

28 Sep 2025

Barbara

Nice, big hotel with swimming pool. Very busy during our stay with various events taking place. Rooms are nice size however the finish in the bathroom needs improvement for a 5 star hotel. Breakfast is good with lots of choice. All the staff are friendly and helpful. We enjoyed our stay but do not feel overall that the 5 star rating is accurate. Also we were issued two keys - one works the elevators and the other the room. Unfortunately at check in we were not informed of this, thus ensued some delay in lift until another resident explained how the keys work.

Leisure Friends

6/10

Pleasant

23 Sep 2025

Viola

The staff were able to assist me as they said my booking was not showing. The shower was not functioning properly.

Leisure Family

8/10

Excellent

02 Sep 2025

Samuel

The hotel staff are excellent and very helpful.

6/10

Pleasant

17 Jul 2025

Linzi

Very average. Would not come back

Stay was ok but I wouldn’t come back.

No safe in the room, air con/heating didn’t turn on, ironing board but no iron and no hairdryer.

Ordered room service one evening which seemed to a game as to what I might get. Two people hung up on me while trying to order
It wasn’t even possible to leave a card at reception so needed to pay for every single thing as you went which is just an unnecessary hassle in a hotel for a business trip

Business

6/10

Pleasant

20 Jun 2025

Stephen

I booked 2 king/double bed rooms and was told at checkin they only had twin bed rooms available. Rooms were dated but ok.

Leisure Friends

10/10

Exceptional

07 May 2025

Prescious

Cleanliness, staff

8/10

Excellent

04 Feb 2025

Paul

GOOD BUT NOT GREAT

Upon walking in to the foyer it is very evident that this hotel used to be grand and glamorous. The foyer area is dated but well maintained.
We had to change bedrooms three times until we found a room with an air con that worked well enough. However, the renovated room was very pleasant and the mattress comfortable.
All of the staff were friendly and helpful—no fault there at all! However, the prices of things is outrageous. A buffet breakfast is $32.00 and buffet dinner is $37.00. If you need things done in the business center I suggest you try to have all that work done before you arrive. Just to copy one page is $1.00.
Other areas such as the gym, sauna, and pool area left a bad taste in our mouths so much so that we didn’t use these facilities. They were outdated and run down and need serious updates and repair.
The food was excellent, just a bit pricey.
Will we return to Rainbow Towers? Mmm, I’m not sure, it depends on whether they up their game and give you the product you pay for.

Business

8/10

Excellent

10 Dec 2024

Ariel

Very good location, very good staff

Business Self

6/10

Pleasant

07 Dec 2024

Loveness

Safe was not working

Leisure Self

10/10

Exceptional

07 Dec 2024

margaret

Perfect for a conference

Business Partner

10/10

Exceptional

01 Dec 2024

Peter

Good and friendly staff.

Leisure Self

10/10

Exceptional

29 Nov 2024

margaret

Treated well from checkin to dining

Business Family

8/10

Excellent

28 Nov 2024

Tichatonga

just have to fix your access cards

Business_and_leisure Self

6/10

Pleasant

31 Oct 2024

Ariel

Great location
Very good hotel

Business Self

8/10

Excellent

29 Sep 2024

Ariel

Very average Hotel

10/10

Exceptional

27 Sep 2024

James

Friendly and very helpful

Business_and_leisure

10/10

Exceptional

04 Sep 2024

Zibusiso

Very helpful staff, excellent service

6/10

Pleasant

02 May 2024

Biggy

The room was spacious and well made but could improve on cleanliness.
Electrical jar for making hot water was malfunctioning

Leisure Partner

8/10

Excellent

24 Mar 2024

Abigail Pedzisay

Excellent service

Leisure Self

6/10

Pleasant

13 Mar 2024

Edwin

3 star

6/10

Pleasant

20 Jan 2024

Isaac

Air conditioning not working in the room.

Business Self

4/10

Poor

08 Dec 2023

Maria

The staff was friendly, and many of them I assume, tried their best, still, my 5 days in this hotel have been one of the least pleasant experiences in any hotel.
1. Air conditioning didn’t work. Notified the staff on day 1, then on day 2, and so on. Day 5 came and it was never fixed. Harare was about 30• C, nights were hot and uncomfortable, we could barely sleep.
2. Internet was terrible. In the rooms, in the lobby, in the mezzanine. Couldn’t even open my email. Bought a local SIM card and even then, signal in the hotel was poor, I missed crucial work meetings because my phone was unable to connect to zoom.
3. Breakfast is very expensive for what you get. The first breakfast buffet I see where you get a ticket and it is taken away on your first pass. So you can’t eat more- not that I wanted but for $32 per person you would expect better. Internet worked better in the morning so I worked in my room until 10am, missing breakfast time. The main restaurant was packed so ordered room service. My food arrived 90 minutes later.
4. Housekeeping isn’t done efficiently. Every morning I came to my room after working out to find no towels to shower or dry my hands. Twice had to call reception for someone to bring me towels so I could shower. After an hour or so someone would come to empty the trash, then to make the bed, and so on. I opened the door to housekeeping 4-5 times every morning.

I wish I could give a better review because staff was friendly but I am glad I checked out.

Business_and_leisure Partner

10/10

Exceptional

30 Nov 2023

Ryan

Rooms were very modern and staff very helpful

Leisure Partner

2/10

Poor

27 Oct 2023

Pardon

eletric jag not working

8/10

Excellent

19 Oct 2023

Peter

Friendly staff who know me from previous stays.

Business Self

10/10

Exceptional

04 Sep 2023

Abby

Centrally located hotel with ample parking, friendly staff and good food.

Business_and_leisure Self

10/10

Exceptional

11 Aug 2023

Isheanesu

Amazing

Leisure

2/10

Poor

28 Jul 2023

Bachar

Very bad customer service
Unprofessional employees
Very bad coordination between staff
Horrible experience

6/10

Pleasant

20 Jul 2023

Clarissa

The room is very nicely laid out and comfortable and there are a few different restaurants, bars and a cafe in the hotel. It's comfortable (and warm!), but not very well maintained - my room didn't have a safe, the toilet seat was falling off, the sink was blocked, no tea bags in the room, and there were cockroaches running around at night. The breakfast was definitely not worth US$33. It was pretty much a standard hotel buffet, but didn't even offer anything beyond tea and filter coffee, even though the hotel has an espresso machine (and sells cappuccinos for $4 each), the eggs never arrived...I will not repeat this experience.

Business Self

10/10

Exceptional

02 Jul 2023

D'Ann

The staff were very helpful and engaging. The Japanese restaurant is amazing. It was a nice stay

4/10

Poor

29 May 2023

SItwala

Welcoming
and helpful staff

Business Partner

8/10

Excellent

15 Mar 2023

Kenneth

There is a big problem with currency specifically usd1. There are far too many times they did not have change.
The waiters at the cafe are slow and most times you have to beg for thier attention.

There are 4 staff members who are awesome and deserve merit: Max - Aviator Bartender, Cynthia - Cafe Alvin and Loraine - reception.

Business Self

10/10

Exceptional

05 Mar 2023

Uzoma Ahunanya

Lovely hotel in a nice part of town.

Leisure Partner

8/10

Excellent

31 Dec 2022

Bryan

Green Gardens, quite and warm staffing.

Leisure Family

8/10

Excellent

08 Dec 2022

Cedrick

Delays in doing things, staff must have a sense of urgency always.

Business Partner

6/10

Pleasant

03 Nov 2022

Christina

The floor needed mopping.
The bathroom ceiling was leaking because of the rain. I was told to call maintenance.
The ceiling by the shower was leaking too. Otherwise not bad of a stay.

Leisure Family

6/10

Pleasant

12 Oct 2022

LIKWA

none

Business_and_leisure Partner

8/10

Excellent

30 Jul 2022

Winnie

Cleanliness

Business_and_leisure Family_with_children

8/10

Excellent

10 Jun 2022

Kenneth

The many bars and resturans

Business Self

10/10

Exceptional

07 Jun 2022

Gaudencia

The staff was very helpful and nice

Leisure

10/10

Exceptional

03 Jun 2022

Richard

international standards

2/10

Poor

30 May 2022

Elliot

Easy of parking, but my check in experience was horrible as I was put in a room with a fixed 28 degrees celsus, complained and made to wait long hours then changed into another room with a key that did not work and took 2 days to fix. The room had a broken toilet seat and the shower soap holder with left over soap from the previous occupant with is obviously leftover germs. PLEASE DO BETTER!!!!

Business_and_leisure Self

8/10

Excellent

30 May 2022

Walter

Pleasing

Business_and_leisure Self

8/10

Excellent

28 May 2022

Walter

Overall Pleasing

8/10

Excellent

10 May 2022

Nontokozo

No really the place needs an upgrade

4/10

Poor

03 May 2022

Fisakele Thulisa

Was given a room which has a stale smell and was moved to another room which had dirty bathroom walls and faintly stained bedding

Leisure Self

6/10

Pleasant

22 Apr 2022

Allan

The Food was not good and very high. They shot the price up for me. I always bring microwavable snacks on trips...the resturant would not allow me to use theirs...no microwave in room. Service at resturants was terrible. I ate there the first couple of days and then caught a taxi and went to outside restaurants. Better and cheaper including taxi fee. Overall, it is good.

Business Partner

10/10

Exceptional

09 Apr 2022

Talent

I enjoyed my stay. Will definitely come again.

Business Self

6/10

Pleasant

22 Feb 2022

Agnes

I liked the outdoor environment because it’s clean and need

The inside environment eg rooms other things are poorly maintained

Leisure Partner

8/10

Excellent

16 Feb 2022

patience

Great location. Great food. Value for money

Leisure Partner

8/10

Excellent

16 Jan 2022

Gift

The property is very convenient and parking is safe and convenient.

Business_and_leisure Self

4/10

Poor

18 Oct 2021

F Jay

The glory of the hotel has faded away! The front desk had no ready room at the time of check in.I waited hours before getting a room and found dirty plates on the corridor😡…no one apologized

Business_and_leisure Family

4/10

Poor

29 Aug 2021

Dario

I ended my stay 3 days early. When i checked in the room was actually dirty. there were food stains on the desk. There were complimentary toiletries missing. Almost as if all they really did was remake the bed and do a quick cleanup before i checked in later that day. Finding roaches in the bathroom every day of m stay was not pleasant either. Room service never got my orders right, the a/c ddnt really work and all it did was dry up the air in the room... between the sweating at night and the nosebleed from the dry air i was miserable. I get we are in COVID-19 times but most of the things i wanted were out, such as orange juice, cranberry juice etc.. there were a few other things i was displeased about but ill stop there. The food i did get was not half bad at all. the burger was really juicy and cooked right. I will not be staying there anytime soon. For the price i would rather check out Meikles.

Leisure Self

6/10

Pleasant

22 Aug 2021

andrew

Standard gas gone down in regards of the buffet no business centre and expensive for what is meant to be an international Hotel

Business

2/10

Poor

04 Jul 2021

Verified traveler

Dirty bathroom, hair in shower wall and sink. A/C didn’t work, had to switch rooms. Only 1 towel, had to ask for more, no bath may and no hand towels. Food at the lobby cafe terrible. No safe. Smelly pillows. Will not recommend!!

Leisure Family

10/10

Exceptional

05 Feb 2021

Verified traveler

Loved the rooms, enjoyed my stay, but my only advice is, settle for their buffet meals rather than the a la carte menu cause its over priced

Business Family

6/10

Pleasant

13 Dec 2019

Verified traveler

-The business center is only available for people having upgraded room!!!
- Most of the time there is only one elevator working for 17 floor!! i had to wait more than 20 minutes sometimes to move to 2 different floor!!!
- Room service guy super rude and not always have what ordered!!
- Shower is so small and so old you cannot take shower properly. At least there was a bathtab
- The cleaning lady took out towels although I had not done check out..

+ Spatious and clean room although the bathroom clearly need a refreshment
+ Recpetionnists and most of staffs were very kind and helpful

Business Self

4/10

Poor

03 Dec 2019

Verified traveler

HORRENDOUS!

Horrendous:

Bed bugs

Mould in shower

Air con in room broken

Rooms in awful condition

Broken door security lock

Food/drinks menu have no prices - enabling them to charge $50 for 4 beers and 2 starters.

The staff are lovely and helpful and the location is very good but these positives are largely dwarfed by the above points.

Partner

8/10

Excellent

01 Dec 2019

Verified traveler

Furniture run down, would do with an upgrade, and aircon unit no longer upto standard

Business

4/10

Poor

31 Oct 2019

Greg

Although the rating shows 5-star, It isn’t.

We were told that it is a 5-star resort. It certainly is not! Although they tried to make things work, it just wasn’t possible because the air conditioning did not work in any of the 3 rooms they put us in for starters. Maybe some day it will be, it is currently under construction (which we were not told by your reservation agent). The carpet in the hall and rooms are severely stained and it in no way lived up to our expectations of a 5-star property. Waldorf-Astoria, Ritz-Carlton, Four Season’s, Mandarin Oriental... those are 5-star resorts. This was not that. If they are comparing it to other properties close by, then say so. Don’t compare it to the best resorts in the world, it’s just not not an accurate depiction.

Partner

10/10

Exceptional

22 Oct 2019

Verified traveler

Friendly and knowledgeable staff and great food and amenities.

Friends_and_family Partner

10/10

Exceptional

08 Oct 2019

Verified traveler

Spacious, clean and very friendly staff. A very quite place. I encourage everyone to come and stay here.

Friends_and_family Partner

6/10

Pleasant

08 Oct 2019

Verified traveler

The hotel rooms are old - especially the bathroom- and could do with renovations .

Friends_and_family Family

8/10

Excellent

01 Oct 2019

Jacobus

Tired rooms but excellent service!

The hotel is in need of some renovation in the rooms - as they are screaming late 80's. The rooms are tired, not to mention the brown bathrooms. The staff at this hotel are amazing though - they go out of their way to help, and are ALL exceptionally friendly - this ALMOST makes up for the old rooms. Breakfast was very good, with a wide selection of fresh fruit, hot breakfast items etc. Had dinner at the hotel every night - and again, the chefs offer incredible hospitality, and do what they can to accommodate you. It's worth mentioning that the wifi was VERY reliable and fast. Well done to the staff!

2/10

Poor

20 Sep 2019

Janesh Harish

2 Star Hotel

Not a 5 star!Terrible Hotel! Front office is rude and arrogant. Food choice is horrendous. Rooms are basic.

10/10

Exceptional

10 Sep 2019

Mavis

Amazing

Amazing

Family

6/10

Pleasant

01 Sep 2019

Verified traveler

Great location, but dated and understaffed - no towels for the pool, and no staff could be found to get some, for example.

2/10

Poor

08 Aug 2019

Edwin

The hotel requires a total refurbishment

The standards at Rainbow Towers have plummeted. Without much attention Wear & tear has taken a toll on the structure. The TV was not working properly, it had a lot of showers. Some gadgets had no plugs and some plugs were not working

Partner

10/10

Exceptional

29 Jul 2019

Kalani

Great stay, I am a regular and I know what to expect and if I do not g to what I need to see I know exactly what’s wrong. This is a good place indeed.

10/10

Exceptional

21 Jul 2019

Verified traveler

Hotel is situated in uniquely beautiful scenic area with rare varied topographical surroundings. Quiet and non-intrusive internal and external rooms and lounging areas. The gym is modest but well equipped for a good workout.
The staff are cheerful, professional and courteous.
We found our room fresh, clean, pleasant and smartly furnished.
Breakfast is an unforgettable and rare experience which I can recommend to anyone who values etiquette and finesse that gives comfort and perfection as a dining experience.
Other meals offered Rare fresh food from Starters to Main meal and dessert. Staff and service in dining area is perfect.
This Hotel offers the best at all levels of experience and we have had a unique and rare experience from the moment we arrived to our last minute of departure. Thank you very much.

Business_and_leisure Family

8/10

Excellent

05 Jul 2019

Nigel

Nice place. Friendly staff!

Air conditioning made the room hotter than the hallway. No way to access paper money to give staff tips.

Friends

8/10

Excellent

14 May 2019

Verified traveler

It is nice and the room was spacious. However the rooms are dated but still well looked after.

Business_and_leisure Self

10/10

Exceptional

07 May 2019

Collen

Awesome

Great stay at the hotel . Rooms were clean , well lite . What really makes this hotel outstanding is the staff . Courteous, friendly and really professional. Out side amenities were excellent. I used the pool and the gym .

10/10

Exceptional

13 Apr 2019

Lawrence

First Stay

Friendly, Available , Efficient

Family

6/10

Pleasant

25 Feb 2019

Verified traveler

Expensive for foreigners; they force you to pay in US dollars while locals stay at one quater the price

Leisure Family_with_children

8/10

Excellent

18 Feb 2019

Verified traveler

I Liked customer care but need to refurbish the hotel.

The food was excellent and affordable.

8/10

Excellent

05 Feb 2019

Zenzo

Harare stopovet

Service was great, hotel quite clean though dated.

Partner

2/10

Poor

03 Feb 2019

Tim

My son booked this hotel as a birthday surprise. The room as advertised on your website stated that it was a luxury room with a lounge. That is what we paid for. We were then informed that the details on Experdia are for an executive room and not a luxury room and therefore they had no obligations to offer a part refund to meet the lower standard room. To top it of we had been placed in a standard room and had to complain before being moved to what they called a luxury room. Quite disappointed on both fronts - false advertising by expedia and poor service by Rainbow towers as the itinerary as focumented on the confirmation documents was not honored.

Leisure Partner

8/10

Excellent

04 Jan 2019

Joshua

Great hotel

Great stay but not kids oriented and the food prices are prohibitive.

Family

10/10

Exceptional

01 Jan 2019

Aileen

Short stay staff customer service needs improving

Staff could be a bit friendly and accommodating. Charged 5bond for ice never have we ever lived in a hotel that charges for ice and this has been a first for my husband and I. The hotel was comfortable and we would book again.

Partner

6/10

Pleasant

13 Dec 2018

Verified traveler

There is an excellent lobby area with a nice café.

The hotel rooms need to be cleaned better. Carpet needs replacing.

Business_and_leisure Partner

8/10

Excellent

12 Dec 2018

Tim

Zimbabwe is looking a little worn around the edges

Unfortunately Harare is rather run-down, especially compared with when I was last ther at teh same hotel in 2000. Both US$ and local currency are in short supply, so paying for things outside the hotel in places that do not take international credit cards is difficult. However, the hotel was busy and they are doing a great job with what they have.

4/10

Poor

24 Oct 2018

Verified traveler

Arrive at night it look nice. Front desk staff not very friendly or welcoming no info given about the hotel.
Room looked smart but went straight to bed.
In the morning the dirt in the room was apparent, dust on furniture and skirtings, chipped furniture, sliding doors of cupboard badly scratched etc.
The vanity area and bath had all been spray painted an ochre colour yuck!
Had to get somewhere and asked directions which were given by a porter - wrong direction.
The chairs in the lobby and particularly breakfast area look like been gnawed by a dog. The lift doors very dirty with spill stains
As an ex hotel inspector this hotel would fail all inspections overseas. Def should not be advertised as a 5 star hotel - somewhere around 2 star

8/10

Excellent

23 Oct 2018

James

Aging

Nice hotel and quiet. Shower cubicle door broken. Not an issues for me but bath and sink plugs have to be inserted manually because mechanisms broken. Flacking gold paint doesn't really help

6/10

Pleasant

18 Oct 2018

Verified traveler

1) Air conditioning is very poor. Need to replace the entire air conditioning system trough out the hotel.
2) Very expensive on everything. $?
3) This hotel cannot be rated as a 4 or 5 star hotel. I will rate it as a 3 star hotel.
4) Hotel is out dated and in need of a make over
5) Wifi is very good
6) Food is good

8/10

Excellent

06 Sep 2018

Robert

Staff very friendly and helpful. Food reasonably priced

8/10

Excellent

02 Sep 2018

Evie

Great hotel however upgrades needed - modern.

We stayed two nights at Rainbow Towers Hotel in August 2018.Hotel is close to the city, only few minutes walk. Accommodation is very nice but they could do more upgrades and make it modern.
There is no access for a wheel chair to the swimming pool by ramps.
However, I was pleased with the stay and service, comfortable room. Staff provided me with a great service,wonderful staff at Rainbow Towers Hotel.

10/10

Exceptional

13 Aug 2018

Saneliso

Thank you for your hospitality

Very friendly staff and the hospitality was great. I booked on behalf of my mother. She mentioned that the staff were helpful.

6/10

Pleasant

11 Jun 2018

Toshio

Hotel was very spacey but rooms are very dark . Room light was not good contact switch .
Shower was not good at all . Also it was quite noisy from next room

6/10

Pleasant

02 Mar 2018

Bren

Good value on expedia

Room fine but wardrobe doors broken and air conditioning leaking water onto floor. Lifts slow. Staff friendly and food good.

6/10

Pleasant

01 Mar 2018

Simon

Reasonably priced hotel in Harare

Was on a 2 day business trip. Cafe was great. The room had a pungent smell arising from moist carpets causing a headache. Bathroom shower wasn't working.
Other than that the staff were wonderful and the coffee was among the best at the cafe.

6/10

Pleasant

17 Feb 2018

Ralph M

Urgent Downgrade needed to prevent Disappointments

Hotel should be downgraded to 3 star. Reception service, amenities and state of the hotel are a sad joke. Waiting times for lift up to 30 minutes unacceptable. Interrupted WiFi and slow reactions to any requests make a business stay almost impossible.

8/10

Excellent

30 Jan 2018

Murray

Courteous and Pleasant Staff

The staff of the hotel are most pleasant and courteous and very helpful. However, the economy and restrictions in the nation still make certain matters a bit difficult. The hotel environment was pleasant. Nice grounds, good foyer. The rooms were a bit tired. I am sure it will rebound with good business in the new environment.

6/10

Pleasant

07 Jan 2018

adan

Dated

This hotel had its “hay day” is dated, it’s almost endearing how they try to make it “a nice place”
We considered to have dinner at their buffet but decided not to have dinner. Empty trays sitting there, kids sticking their hands, nothing looked appealing.
Staff was nice and tried to be helpful.

10/10

Exceptional

30 Nov 2017

Kishor

Comfortable Stay

Food choice and location is good. The staff are friendly and attentive