Name: New Ambassador
Address: Kwame Nkrumah Avenue, 88, Harare, 0000, ZW

10/10

Exceptional

08 Nov 2025

Aju

👍

Business

10/10

Exceptional

10 Jul 2025

Cynthia

Everything about this hotel is exceptional. Nothing to complain about.

Business Self

10/10

Exceptional

20 Apr 2025

t.d

Services

6/10

Pleasant

07 Dec 2024

Jason P

A very expensive breakfast at $28, though it is possible to order individual things for less. Shower head at about a meter high and didn't really work. Dated, but not terrible.

Business Self

2/10

Poor

08 Nov 2024

SEKAI

A dresser in the room that has a broken handle tore my £390.00 Charles Tyrwhitt suit trouser. I then discussed very politely with Amanda(one of their senior staff) that someone will get cut by that same drawer handle if they do not attend to it. I also showed Amanda that they were coackroaches in the room which she saw. In addition, i showed her that the shower was full of mold and gnats, which she also saw. She then escalated the matter to her superior, a heavily built man who was courteous and apologetic. He promised to relay the matter to the hotel manager who was away on the morning i checked out. They promised to get back to me on Monday 4 November 2024 but they never did.

Business Self

10/10

Exceptional

03 Nov 2024

INNOCENT

Near office, good local food.

8/10

Excellent

29 Oct 2024

Gerrit

A convenient but average stay

Convenient for our meetings. A bit disappointed in food service and timing. Internet connections not convenient.
Average older rooms
Good housekeeping service

Business

8/10

Excellent

19 Jun 2024

Wilson

The overall is outstanding, howeever the building is very old and outdated. The heater did not work and I was force to sleep with my sweater and long johns on to stay warm. The bed was not comfortable. The hotel is close to the city center, and throughout my stay I didn't have any problems besides the condition of the hotel. For the cost to book at this hotel, I was expecting for better.

Leisure Self

2/10

Poor

25 Nov 2023

Yasuyuki

Very old facility.

Business

6/10

Pleasant

28 Sep 2023

Everson

Good experience

Great location within city center affording access to all facilities and places.

Self

8/10

Excellent

29 Jul 2023

Ngoni

Centrally located!Safe and quite!Exceptional customer service.Receptionists are friendly so are those in the dining area.Security personnel very helpful with welcoming guests as well as helping with lugguage during check in and check out.I would highly recommend!

Leisure Family_with_children

10/10

Exceptional

19 Aug 2022

Everson

Great facility in the city centre

Great stay, nice beds and hygienic environment

Self

8/10

Excellent

04 Jul 2022

Jane

The View and location

Business Family

10/10

Exceptional

01 May 2022

Anthony

Location is good. Need to upgrade and get some more channels on your tv. They only had like 9 channels

Leisure Self

4/10

Poor

12 Apr 2022

Nkosi

What did I like about the place, absolutely nothing. The images they use for advertising don't show the actual state of the place. It's run down and the images which influenced my decision to book a room may have been true 30 years ago but imagine what the place would look like after many years of next to zero maintenance. They shouldn't use the images they're using now to advertise themselves because it shows a different hotel, they should get new images taken now and I wonder how many people would actually book with them when they see how it is now.

Leisure Self

8/10

Excellent

20 Feb 2022

LYNETT

Okay 👌

Leisure Self

6/10

Pleasant

15 Oct 2021

Spencer

Substantial Decline in Standards

I am sorry if I sound harsh but the New Ambassador hotel that I knew before is no longer there? I know things are a bit hard at home lately but we expected better..cockroaches..dirty toilet basin and the general cleanliness was not up to standard. Only 1 container of bottled water for a couple with a baby? No calls to confirm if all was fine in our room..no room service?? Perhaps I expected much but I genuinely believe we can do better..My wife took photos but we decided against pasting these to protect your image.

Friends_and_family Family

8/10

Excellent

08 Oct 2021

Nanji-Taswa

Staff very friendly and helpful

Business Self

6/10

Pleasant

11 Sep 2021

Brett

For the price was good

Needs some tlc
But was pleasant
Hot water for shower was attended to asap
Friendly staff
Buffet for 20usd was way to much for std home cooked meal

Business

10/10

Exceptional

13 Aug 2021

Verified traveler

I loved the old but beautiful feel of the hotel. I thoroughly enjoyed my stay. Bravo Zulu to all the staff, especially the Gentle Sir who fed us Kudu meat.

Business_and_leisure Family

4/10

Poor

27 Jun 2021

Verified traveler

Stayed in one of the double rooms, has very shiny floor tiles in the bath room. In the morning after shower I tried to walk out of shower I stepped on these floor tiles and they are very slippery and I slip and fell badly resulting in an injured elbow. There was not enough towels in the bathroom.

Business_and_leisure Partner

8/10

Excellent

08 Jun 2021

Verified traveler

Okayish

Business Self

4/10

Poor

18 May 2021

Verified traveler

I liked that it was in town, within close proximity to everything l needed. The rooms are very small and cold. The bar is outdated only two types of beers were available.

Business Self

10/10

Exceptional

16 May 2021

Verified traveler

Thoughtful service, nice big twin beds, quiet, central location. Can’t complain! I enjoyed my short stay.

Business_and_leisure Family

8/10

Excellent

04 May 2021

Verified traveler

My one night stay was amazing

Friends_and_family Family

8/10

Excellent

21 Apr 2021

Verified traveler

The location of the property is wonderful. You can access the all the necessary shops /restaurants.

This is in a country where economy is terrible, yet these guys are so humble and professional and also cater for guests' needs. Thank you to the staff.

Business Family

10/10

Exceptional

01 Jan 2021

Dr Ephraim

Amazing experience. It was a home away from home

8/10

Excellent

31 Dec 2020

Verified traveler

The staff is accomodating and friendly. Will definitely come back again.

Friends_and_family Family

8/10

Excellent

18 Dec 2020

Tonderai

Harare vibes

good hotel & near to many amenities

Self

10/10

Exceptional

17 Dec 2020

Tonderai

arar trip

my stay was excellent it felt really godd. nice service

Self

10/10

Exceptional

12 Dec 2020

Verified traveler

Excellent stay - great location and friendly staff!

Leisure Self

8/10

Excellent

28 Mar 2020

Verified traveler

Cleanliness they are update even their facility are gud have nothing to complain.Maybe if they can add small microwaves in their rooms some guests are diabetic hence eat during the night . Otherwise my stay there was great intending to go back there.

Business_and_leisure Partner

4/10

Poor

15 Dec 2019

Verified traveler

*Hospitality -reception okay. But no friendly warm Zimbabwean smile these days
*Curtains in lobbies -dirty
*Rooms-Carpet needed a vacuum
Bathroom- Shower curtain dirty

Leisure Self

6/10

Pleasant

13 Sep 2019

Maurice

It was eh. Good enough for the basics.

10/10

Exceptional

22 Aug 2019

Verified traveler

Good location. Service very good and friendly. Will book again.

Friends_and_family Family

8/10

Excellent

20 Aug 2019

Verified traveler

The staff were courteous and efficient as well as cheerful. The property need refurbish elevators and floor.

I do recommend the hotel as it is best value for money

Friends_and_family Partner

6/10

Pleasant

22 Jun 2019

Love

Lot of room for improvement.

Very old property, staff is friendly but needs lot of new facilities and updations. Hotel is near main business district, so that is a positive.

8/10

Excellent

12 Jun 2019

Verified traveler

Staff are very courteous, polite and pleasant.

My first stay was good.
Second stay, few days later was exceptional. The room was excellent with all items in abundance.
Bedding and set up was top notch.
Security staff carried my bed to my car. \"refreshing morning\" is the New Ambassador way of greeting guests.

I forgot my items. They were found and kept safely and handed over to me.

Friends_and_family Family_with_children

10/10

Exceptional

15 May 2019

maximus

Great value and location

Solo traveller from Australia. Great location . Great value . Nice and helpful staff . They gave me one of the best room .
Easy you can walk around in the city at day time .

6/10

Pleasant

06 Mar 2019

Dr.M

Location is great - everything is close by: the president' office (Munhumutapa Building) right behind the hotel; Defense house adjacent to hotel, gas / service station right across from hotel, Church (catholic) across from hotel, parliament of Zimbabwe just a block over.
Living environment: Due to vicinity to the above, place is busy with absolutely nightmare for parking, no pull in area to get out of car/taxi and move luggage out into lobby. In fact, pull in area in front of hotel will have entry and exit blocked by parked cars and two or three cars literally parked in the pull in driveway.
If you want to work - the internet connectivity is great on both iPhone and Apple Mac Book (i should just say on mobile phone and laptop).. but not sure how android works with this WiFi because i an iPhone person

The working area in my suite was great with a desk, and a stool (could really use a desk chair if you want comfort or have lots to do that require use of desk. The balcony was locked shut.

Bed is comfortable but pillows could be better. Warm/Hot water functions well. I took showers in morning and around 10pm and on those times I didn't have any challenges with water temperature of pressure.

The best.... The staff are just fabulous. Polite and helpful.
The worst...If you have to stay here on weekends, consider not to. They have music/disco on Saturday night and the noise is just unbearable. the also use roof balcony area for music functions including live bands. ,

Leisure Self

10/10

Exceptional

18 Feb 2019

Chipo

Great service, pleasant environment

The trip was amazing. Staff were very friendly. Only had problems with confirmation of breakfast being included i my booking. But generally, l loved it.

6/10

Pleasant

15 Nov 2018

Henri

Hotel in city center

One have to set this hotel in the frames of Zimbabwe. If this hotel would be in any other country I would be more harsh, but knowing the situation in Zimbabwe, I take that into account.

I did not book a room with breakfast and breakfast would have cost 31 USD. Yes 31 USD and believe me it would not be great. Food (and anything) in this country is super expensive. I did not pay for breakfast but it sounds a bit over priced.

Location of hotel is great, its right in heard of Harare. Room was actually quite big and internet was ok. Out of the 2 elevators 1 was down all the time and 2nd down few times. Luckily it worked when I checked in and out.

Check in process was....slow. People are kind, but the country is what it is. Don't expect too many towels or shower gel bottles. I had one bottle of water and one instant coffee, that's it. If this hotel would be in Europe I would give one star but I know the challenges they have in Zimbabwe and I believe there is nothing much better in the country.

It's ok place to stay, but lower your expectations and you ok. No safe in room, no hair dryer and lighting is so bad you cannot read book in the room (and few lights were broken too).

4/10

Poor

05 Nov 2018

Richard

If you are on business an OK hotel

Harare is not a tourist city but charges tourist prices.. This hotel has high prices for drinks and even higher for food. The standard of food is poor and service very slow. Having said that the hotel is ok and rooms reasonably priced compared with the rest of the city..

Friends

6/10

Pleasant

15 Aug 2016

Rob

Comfortable stay in Harare

Hotel is okay, a bit dated and in need of repair & refurb. Hole in ceiling in reception area.

Family

4/10

Poor

16 Mar 2016

Unique

Don't get Room 204. It is the worst ever - stinking carpet, no shower just a bath tub, no working lights, door keys not working.

8/10

Excellent

09 Dec 2015

Verified traveler

Perfect for a low-maintenance business stay!

The New Ambassador Hotel boasts fantastic, speedy service that will suit all your needs - from solid wifi to connecting you to excellent car service and beyond. Please be aware, however, that dining options in and near the hotel are limited; I often would eat at a place near my meetings and come back to New Ambassador to work at night, shower, and rest. Overall, this was a great stay that exceeded my minimal requirements for this business trip.

8/10

Excellent

03 Dec 2015

H

Comfortable stay

Good atmosphere for business traveller and affordable

6/10

Pleasant

21 Sep 2015

Verified traveler

Overpriced stay in so-so hotel.
As to be expected in this part of Africa.
Looks like it's back to the 80s...

8/10