Name: Monomotapa Hotel
Address: Park Lane, Julius Nyerere Way, 54, Harare, ZW

10/10

Exceptional

07 Jul 2026

Paul

Nice place, great staff and good location

Self

2/10

Poor

03 Jul 2026

Kaheem

They had roaches in the restaurant. Next day a guy was sprinkling some powder(most likely poison) around the food. I got sick when I got back home and could only imagine that it came from there. The hallways look old. The room was extremely hot with no ac. They had a portable ac in the room with no exhaust tube that goes out the window, so basically it was useless, as it can’t be used properly. Only plus is that the staff is friendly

Self

6/10

Pleasant

19 Jun 2026

Taiwo Olutoni

The room was cleaned daily and sparkling. But the whole settings were still old and needs some restyling. the rugs and windows.

Breakfast was okay but less options. No air-conditioning at the property.

Partner

8/10

Excellent

07 May 2026

linda

Excellent customer service. Starting from Brenda at the reception, the guy at the bar at the pool area, maintenance guy who came to fix the AC. I wish i could name them all. The rooms where clean. The food needs a bit of working on to improve on it. Other than that i can still come back.

Family_with_children

10/10

Exceptional

20 Apr 2026

samuel

yes

10/10

Exceptional

21 Feb 2026

Lukas

Goid service

8/10

Excellent

05 Feb 2026

Lissette

Attentive and courteous staff. Comfortable bed

Leisure Self

10/10

Exceptional

03 Feb 2026

Adebowale

good

10/10

Exceptional

26 Jan 2026

Samuel

It was great, especially the staff and customer service .

Business_and_leisure

10/10

Exceptional

16 Jan 2026

Fabulous

Room was nice and clean, anf staff very helpful

Leisure

10/10

Exceptional

13 Jan 2026

Nesbit

Yes

Business_and_leisure Self

10/10

Exceptional

12 Jan 2026

Patrick

Clean and good service

10/10

Exceptional

02 Jan 2026

Edith

Fantastic

Leisure

10/10

Exceptional

12 Dec 2025

Trevor

Good

Leisure

10/10

Exceptional

12 Dec 2025

Trevor

Good

10/10

Exceptional

06 Dec 2025

Bernard Benny

Yes

8/10

Excellent

05 Dec 2025

Robert

Rooms clean

8/10

Excellent

05 Nov 2025

Tapiwa

Check in was easy and overall all the staff were attentive and very helpful. My room was AC was not working but they brought in a portable unit straight away. The room service breakfast was very substantial I had to remove some options when I ordered it. Overall it was a comfortable stay.

Business

2/10

Poor

03 Oct 2025

Kaido

Unpleasant

Wanted to change the dates. I was told no problems - contact Hotels.com. Contacted hotels.com, received a message that hotel sticks to its policy of not refunding. I actually wanted to book additional night as well. That was my last trip ever to this hotel. Well done :-)

Business

2/10

Poor

22 Sep 2025

ARCHYBRITE

The hotel is 6 star in name only. It has all the services of a 5 star hotel presented in a drab outdated environment. The decor and rooms are drab. Some one seems to have made an effort to paint the corridors, but the paint spilled on to the windows with lines showing.
This is a place i would not recommend.

Leisure Partner

8/10

Excellent

16 Sep 2025

Michael

Will definitely stay again

2/10

Poor

08 Sep 2025

Ahmed

The hotel has no Air Conditioning, lot of noise and very poor customer service

Business Self

6/10

Pleasant

06 Sep 2025

Rosemary

Clean environment polite staff. Good didn’t taste fresh chicken wings started dry and tasted very old. Some Staff cooking serving food we’re picking food and eating , saw a few of them eating while we sat and eat our food. If they were not eating right there? They served themselves in a plate and went into a room next door to eat…. But started eating before they even got into that room or closed door. Staff did not have change of $4 on my first night and promised to pass it on to the next staff tomorrow to give me my change? I tried to get my $4 change next day and no one knew about it so. The hotels owes me $4 change.
Overall good hotel clean and comfortable

8/10

Excellent

25 Aug 2025

Desire

Good and comfortable

I had a pleasant stay at Munomutapa Hotel. The entrance was beautiful and gave a warm first impression. I especially enjoyed the window view, which added a nice touch of relaxation to my experience. The rooms are spacious, and I even appreciated having an extra room for my luggage, which made my stay more comfortable.

The bathroom was okay, though it could use some renovation to bring it up to modern, world-class standards. The TV and fridge were quite small, which may be a limitation for some guests, but at least the fridge allowed me to keep drinks cold.

On the plus side, the check-in process was fast and efficient, making my arrival smooth. Overall, the hotel provides comfort and convenience, though a few upgrades in facilities could elevate the experience further.

Partner

10/10

Exceptional

18 Jul 2025

Tamuka

Central, comfortable and very friendly people working at the hotel.

Self

6/10

Pleasant

04 Jul 2025

Nomakorinte P

Most of the staff were good. What I didn't like is was supposed to check out 10am but to my suprise when I went for breakfast staff entered my room. My property was still there they stripped the bed and it was before 10am. How can staff enter my room whilst I was still there without my approval.

Leisure

8/10

Excellent

28 May 2025

Cuthbert

The place was good

Business

10/10

Exceptional

15 May 2025

Tatenda

Amazing customer service and beautiful clean rooms

6/10

Pleasant

14 May 2025

Daniel

run down and not up to standard. Needs a lot of rennovations but I felt safe and it was a place to sleep. Downtown Harare has certainly changed (and not for the better) in the 5 years since I last stayed here. Very sad

Business_and_leisure Self

10/10

Exceptional

07 May 2025

Leslie

Always good, never disappoints

Leisure Self

10/10

Exceptional

17 Apr 2025

Cathrine

I liked everything from staff and food

Leisure Self

8/10

Excellent

16 Apr 2025

Shamie

The hotel facilities are quite outdated and in need of significant renovations. The rooms, however, are spacious, clean, and feature comfortable beds.

One issue is the absence of air conditioning, which can be problematic. Although the hotel's central location in town is convenient, it is situated next to a park that hosted a noisy event with loud music for most of the day on Saturday.

Business Self

10/10

Exceptional

21 Mar 2025

Cynthia

Very comfortable

Great service thanks to Mr Ruvodo, he went above and beyond. He ensured that we had everything we had everything we had missed out on our other trip.

Friends_and_family Family

8/10

Excellent

24 Jul 2022

Christopher

Stay was fine overall but what we don't get is why the staff ask multiple times if everything is okay (and then do exactly nothing about any of it). Hot water was out one morning and took all day for them to fix with no explanation.

Leisure Partner

10/10

Exceptional

24 Jul 2022

Christopher

Second visit to this hotel as part of an overnight layover ahead of flying onwards to the next country on the trip. Great hotel but needs a proper renovation.

Leisure Partner

4/10

Poor

14 May 2022

Moffat

The property needs a face lift, it has no AC that works. The inroom amenities are way below standard and old.

Business Self

2/10

Poor

24 Apr 2022

Nancy

A2star hotel not 4

The noise of guests is unbearable. Pathetic. Needs to be downgraded to 2 star very barbaric

Business

10/10

Exceptional

01 Jul 2019

Nancy

Spectacular option in Harare

Highly recommended. The service is spectacular. The staff sincerely care and want you to be comfortable. There is a choice of restaurants and all are of high quality. There is a lovely view of Harare Gardens from most rooms I enjoyed my stay and wouldn't hesitate to return.

Business

8/10

Excellent

30 Jun 2019

Ritesh

A short comfortable stay

Hotel location is good but struggling to maintain standards. Breakfast was Ok considering the bleeding economy. Nothing much to explore in the property and overall a property to pick if its a short stay.

8/10

Excellent

25 Jun 2019

Verified traveler

It’s clean and the staff were very courteous. The services are good.

Business Self

8/10

Excellent

01 Jun 2019

Verified traveler

Overall fine need to improve on the bath towels and toiletries selection.

Business Self

10/10

Exceptional

27 May 2019

Verified traveler

Everything was perfect ,room service, the welcome was fine

Friends_and_family Family

8/10

Excellent

12 May 2019

Verified traveler

The property is old, towels were clean but v old and much used. Location is best and staff is very responsive.

Business Self

8/10

Excellent

30 Apr 2019

Bothwell

Friendly and efficient staff. Hotel was clean. Conveniently located.

Family

4/10

Poor

29 Dec 2018

Stephen

Sadly, the Monomatapa was a tired and altogether not pleasant experience. The reception staff behaved like they were doing you a favour the moment we walked in. The door staff and porters are lovely. Then we ordered a meal I. The restaurant which although expensive for what it was, was pleasant until the bill. I asked to charge it to my room as I had in the two other hotels I stayed at in Zimbabwe in this trip ....the. Waiter returned telling my me I had to settle the bill IN CASH and NOW! I felt like I had been caught stealing. The room had holes in the walls a dirty carpet and loose wires and broken trunking.

8/10

Excellent

30 Sep 2018

Joseph

Staff were very friendly and helpful especially at the reception. Pauline was exceptionally kind and helpful. The breakfast was great, fresh fruit and salad. The buffet at dinner as also quite good. The room was spacious and quiet

8/10

Excellent

09 Sep 2018

Maxi

Very pleasent hotel to stay with family.... Friendly staff who will really look after you... Your car being washed early before you wake up... Breakfast in bed... Thanks giall for bringing Quality breakfast exactly how we wanted it.

10/10

Exceptional

01 Sep 2018

Sandie

It was more than what i expected, and the hospitality was top notch.

6/10

Pleasant

26 Aug 2018

Noah

Good hotel

Good hotel for the price. The staff were polite and very helpful. Always clean.
The hotel is close to the city.

8/10