Name: Cresta Jameson Hotel
Address: Cnr Samora Machel Avenue and Park Street Harare Zi, 21, Harare, 0, ZW

10/10

Exceptional

24 Jul 2026

Virginia

Rooms are clean staff amazing couldn’t ask for more.

8/10

Excellent

21 Jul 2026

JUAN RAMON

The only regret I have is that I book the room with breakfast included and when I got there it was not so. I had to pay the Hotel restaurant $25.00 per day for breakfast when it is included it is a better fare.

Self

4/10

Poor

17 Feb 2026

peninah

The room offered was dirty , bath tab ,
And all floors very dirty had to scrub the bath to enable me to use it. The Television had crackles , picture quality poor and haze in the end I could not connect to any TV channel at all . The hotel safe was broken not able to use to keep vulnerables. Considering that I booked this stay back in September 2025 no effort was made to ensure that I get offered a clean room .

The carpets laid along the corridors were all very dusty and smelt due to lack of maintenance.

I have been a guest at the Jameson crests on and off for over 10yrars I have noticed that the standards of cleanliness there has gone down , the place is no longer fit for purpose.

I cannot fault the reception staff they tried their best to address my concerns

Partner

6/10

Pleasant

06 Jan 2026

Ngonidzashe

Better

Leisure Self

8/10

Excellent

21 Dec 2025

Nesbit

The pool doesn’t work.

8/10

Excellent

14 Nov 2025

Ruby

Staff were very helpful and friendly. Room was clean and good amenities.

Leisure Partner

8/10

Excellent

11 Oct 2025

Mrs Epiphany

Great stay

Leisure

8/10

Excellent

03 Oct 2025

Struggle

Convenient location. Clean rooms.
Room service a bit slow.

Business_and_leisure Self

10/10

Exceptional

29 Sep 2025

Samantha

Good place to stay

Only stayed for one night but the experience was good ,the staff was so friendly and helpful.
The room was clean so was the bedding. Although the food was great it is incredibly overpriced ,they would work on that.

Self

2/10

Poor

13 Sep 2025

Darlene

The water was absolutely horrible. It was hardly a trickle to take a shower. We were out on a floor with a group of late teen/early 20's soccer/football team that was extremely loud and inconsiderate. Never waste your money!

8/10

Excellent

04 Sep 2025

Mark

Good stay overall

Business_and_leisure Self

10/10

Exceptional

08 Jul 2025

Lucia

honestly i wasn't the one who went there but i booked the place for my dad and my children they sent me the video of the place it was very beautiful and clean my children loved the place i would recommend this place to anyone my dad said the service was very good

10/10

Exceptional

20 Jun 2025

Honest

It was great.

8/10

Excellent

12 May 2025

Amanda

Staying there was amazing, except the noise opposite someone was drilling all night but other than that we had a great time. Cresta could do with a ironing board and iron in the room and more tissues 😂😂😂

Friends_and_family Family

6/10

Pleasant

11 May 2025

Alfie's innovations

Photos online gave a modern look than what I found. Secondly the charging ports for phones are damaged and it’s the small details that matter. Overall it’s an old hotel doing ok

6/10

Pleasant

10 Mar 2025

Evanda

The staff is very accommodating, but the location is bad and overpriced for the area.

Business_and_leisure Family

10/10

Exceptional

10 Mar 2025

elisamehe

Amaizing

Business

6/10

Pleasant

15 Feb 2025

Hannah Bessem

The hallway had an awful smell. The had broken furniture on the hallway

Business Self

6/10

Pleasant

20 Jan 2025

Nhlanhla

The hotel itself is unique architecturally. It's very eye catching. Unfortunately it seems like it's on the same level it was at 30 years ago. We tried calling room service several times but we didn't get an answer. Places offering better facilities are more reasonably priced.

Leisure Partner

6/10

Pleasant

05 Dec 2024

Ariel

The staff are great
The facility in poor condition

10/10

Exceptional

25 Jul 2024

Natalie

The staff were welcoming and pleasant. The room was perfect. Taxi to the airport was punctual and affordable.

Business Self

8/10

Excellent

29 Jul 2023

Ngoni

Nice breakfast!Exceptional customer service!Would highly recommend!

Leisure Family_with_children

8/10

Excellent

06 Dec 2022

collen

Excellent

Amazing

8/10

Excellent

13 Nov 2022

Janet

I liked the fact that the room was clean

Business Family

10/10

Exceptional

20 Oct 2022

Reginald

Great service

Leisure Self

8/10

Excellent

21 Sep 2022

Joseph

I MOSTLY ENJOYED THE HOSPITALITY.

THANK YOU.

Business Self

8/10

Excellent

25 Aug 2022

Edwell

We had a good stay. The staff was welcoming. The hotel was clean enough. The food good. Good parking needed for cars picking up guests. Still a good place to stay.

Business

6/10

Pleasant

06 Mar 2022

Vincent

Its central amd clean

Leisure Self

8/10

Excellent

12 Jan 2022

Nancy

Overall good just hiccups at the start

Business

8/10

Excellent

03 Aug 2021

Joseph F

Good hotel

Good hotel. Provides all you need. Food service is a bit slow

Business

10/10

Exceptional

13 Mar 2020

Tineyi

Amazing

It was amazing, friendly staff

Friends_and_family Family

10/10

Exceptional

09 Dec 2019

Dassie

Convenient location. The hotel is well looked after

Friends_and_family Family_with_children

8/10

Excellent

14 Nov 2019

Verified traveler

Easily accessible with several food places within walking distance

Business_and_leisure Self

2/10

Poor

12 Nov 2019

Verified traveler

Terrible service! Make sure you book the correct Cresta Lodge and not Cresta Hotel. No one helps you. Dodgy place.

10/10

Exceptional

01 Oct 2019

David

My stay. Great

Great service. Excellent service from Kimberly at reception, Ernest and Warmly who was attending to the rooms. Would greatly recommend to friends and relatives.

Partner

8/10

Excellent

01 Oct 2019

Verified traveler

Great location to visit Harare, downside is that because it's so central it can be quite noisy. Bathroom wasn't up to b standard of rest of room, shower leaked

Leisure Self

8/10

Excellent

17 Sep 2019

Adrian

A good hotel for the location

The hotel is a bit dated looking, but for the part of town it's in you're unlikely to find anything better. My room was generously sized and the bathroom was clean. Good breakfast options - just wish the coffee was not the same as the granulated stuff you get in the hotel room.
The staff were very helpful. They printed off a flight boarding pass for me, which I appreciate, and gave me a bowl to have some noodles in my room in the evening.

Self

10/10

Exceptional

13 Aug 2019

Cece

The place was clean. Even though the economy is bad right now , it’s nice to still come to a hotelthat still maintain excellent standards. I love coming to Cresta and the stuff is wonderful. Good people😊😊😊

Leisure Family

8/10

Excellent

12 May 2019

Verified traveler

Harare hotels are priced quite steeply so Jameson is a pleasant surprise. The staff are very friendly and helpful and attend promptly to queries. The carpets in reception really need to be thrown away. They make reception look dirty.

Business Family

8/10

Excellent

22 Apr 2019

Verified traveler

Good Hotel in Downtown Harare

I was pleased with the hotel and would stay there again when I return to Harare. It is well located for the downtown area, clean, and everything works. The staff is first rate. The food in the dining room, dinner and breakfast was very good. Billing and follow through on pricing left something to be desired but I would be much more adamant on receiving the proper rate before I went to the room.

8/10

Excellent

04 Jan 2019

Joshua

Fair

Great hotel but need serious interior upgrade.

Partner

8/10

Excellent

18 Dec 2018

Verified traveler

Important is to open the restaurant for the whole day, so that it's possible to have meetings and drink something.

6/10

Pleasant

07 Dec 2018

Verified traveler

Location was great, aircon and staff were great. The breakfast and dinner were not good, a lot needs to be done there.

6/10

Pleasant

29 Nov 2018

Paul

I was up for just two nights. The Cresta Jameson is a good choice for Zimbabwe, but a bit worn and basic compared to other international hotels.

Business Self

8/10

Excellent

14 Oct 2018

Witold

Another stay at Jameson

Hotel definitely overdue for a refurbishment! But service and personnel attitude make up for a lot of the deficiencies. Price is hard to beat and the location walking distance from the offices I had to visit was just perfect. Stayed at the hotel before and will again when in Harare.

10/10

Exceptional

02 Oct 2018

Michael

Clean, convenient & good value

Staff are very friendly, rooms are clean, breakfast has cereals, typical hot food and fresh fruit. Good WiFi.
The front of the hotel can be noisy from road noise so perhaps ask for a room on an upper floor or at the rear of the hotel.

4/10

Poor

02 Oct 2018

Verified traveler

Unfunctioning water basins and the use of.old towels is not welcome

8/10

Excellent

25 Aug 2018

Sam

The hotel close to the city centre and it sometimes gets noisy from traffic. We were in the second floor and you literally hear everything people outside the hotel were shouting about

10/10

Exceptional

20 Jul 2018

Verified traveler

Friendly staff and good breakfast. Room was reasonably comfortable. An easy walk to all points of interest, restaurants and supermarkets in city centre. Taxi readily available outside of hotel. Good location if you prefer to stay in city centre.

10/10

Exceptional

24 Jun 2018

Awil

Amazing

The hotel was very good,the staff were excellent and helpful good breakfast, the only problem was they did not have room service and the noise from outside other than that is was excellent I really enjoyed staying there and would recommend anyone going there.

8/10

Excellent

17 Jun 2018

Verified traveler

I did not enjoy my meals because they were served on ccld plates. Staff members were all very nice.

8/10

Excellent

21 May 2018

Farai

Nice and central to all main activities, only disliked the dull lighting which isnt for reading, and also my room was facing Samora Machel Avenue. Consider sound proofing that sleepless traffic; better rooms facing the service lanes

10/10

Exceptional

06 Apr 2018

Verified traveler

Second home

Jameson has become a second home, staff are lovely! Always use Cresta Jameson for business trips and short breaks and recommend them always! Good value for money!!

4/10

Poor

27 Mar 2018

Verified traveler

Located in centre

Rooms very dated. Pool very poor and dirty breakfast was good but buffet at night was poor Rooms could have been cleaner. Old fashion steel windows draughty and traffic outside was noise

6/10

Pleasant

24 Mar 2018

Tee

Hotel needs renovation

Hotel is in need of renovation and the breakfast was poor.The sausages were hard as if they had been kept in the freezer for months.

8/10

Excellent

25 Feb 2018

Felix

Nice stay

The hotel is well located at the city center. Room was comfortable and clean with a good hair dryer by the wall. Excellent breakfast with a large selection of foods. The only problem was that the switch to turn off the lights from your bed was not working, so I had to get up and turn the lights off. The manager asked me about my room while I was having breakfast and I explained to him the only problem and he took a note.

8/10

Excellent

24 Feb 2018

Abrie

Nice comfortable accommodation

Nice comfortable room and nice dining/ breakfast area. The surrounding area doesn't seem too good but that is probably due to the economic strain.

10/10

Exceptional

22 Jan 2018

Kevin

Amazing Zimbabwe

The stay was amazing .I had booked a night after getting married and my sister booked another night for me and my wife.

Partner

4/10

Poor

11 Jan 2018

Verified traveler

One night stay. Was quite disappointing / pricey

Not terrible, but also not good. I could have recommend several improvements that would have increased the occupancy.

10/10

Exceptional

30 Dec 2017

Verified traveler

Amazing! Friendly hotel staff

Family

6/10

Pleasant

22 Dec 2017

Verified traveler

Not bad good staff,room was comfy just the noise from outside very terrible

6/10

Pleasant

16 Oct 2017

Dudzayi (DC)

Nice hotel, close to city centre

Due to flight delays my check-in was after midnight but staff were very nice and patient. Thank you.

4/10

Poor

16 Jul 2017

Sheng Chun

Terrible

Terrible experience, the hotel gave an occupied room to us and we walked into the room with another family inside! Then the hotel charged an additional USD 48 by mistake and could not refund It! Terrible and a rip off experience!

Family

8/10

Excellent

13 Jul 2017

Tatenda

Good

Nice

10/10

Exceptional

08 Jul 2017

Tendai

Good

It was a good hotel nice and clean staff were very helpful especial the guy who used to clean my room he was very good.
Would book that again on my visit to Zimbabwe.

Family

8/10

Excellent

29 Jun 2017

Mike

Good hotel close in the city Centre

Jameson is a value for money hotel in Harare. View from the room was of the backyard. The restaurant could be improved. Breakfast is ok but the quality of dinner is relatively poor. Service in restaurant is friendly but very slow. Waited 20 mins one evening until eventually I had to get up and call the waiter. Had a leathery fillet one evening that was not possible to eat. Staff were friendly and helpful all over. Housekeeping extremely efficient. Good experience.

6/10

Pleasant

04 Jun 2017

peter Fenger

Ok hotel for Harare. Staff very friendly, but rooms could need some improvement

8/10

Excellent

20 Feb 2017

Wiseborn Mudzedzereki

Excellent Service

Exceptionally good, we enjoyed the stay at Cresta Jameson. It was fantastic and a monumental place to be ALWAYS. See you there next time.

Partner

8/10

Excellent

18 Feb 2017

Verified traveler

Nice Hotel in city centre, easy to get to airport. My experience was good.

2/10

Poor

27 Jan 2017

Sipho

Bad experience

My credit card didn't go through and they kicked me out without giving a chance to explain or time to rectify the issue with my bank in SA.

6/10

Pleasant

25 Dec 2016

khue

Nice hotel in town

It was good, close to places i had come for. The fact that it in town makes it convinient, they should continue working hard to make the hitel more nicer

10/10

Exceptional

21 Dec 2016

Alfred

Great affordable place

Family

4/10

Poor

21 Dec 2016

George

Its proximity to the CBD is awesome

The hotel rooms were filthy and stuffy. Cigarette butts and potato chips under the bed is a sign of significant lack of cleanliness.

8/10

Excellent

20 Dec 2016

RAJAT

Excellent Hotel at Central location

The rooms are huge and spacious. You have everything required for a comfortable stay. Soft and comfortable bed, Satellite channels, free toiletries and tea/coffee maker along with city view from the room and at central location. The buffet breakfast is excellent with variety of choices.You have a business center and a travel desk for your other needs.
But no lunch and dinner available as the restaurant is closed. Even the spa and swimming pool was out of order and not working. These small errors takes away the beauty and the brilliance of the hotel that it could be.
But still I would recommend anytime and to everyone to enjoy your stay here. Certainly I would be here again whenever I visit Harare.

6/10

Pleasant

06 Nov 2016

Kaitano

Location is good

A lot to be desired customer service is poor staff act like they don't care or like they are doing you a favor by booking in the hotel

10/10

Exceptional

21 Sep 2016

Pieter

Excellent staff

The excellent staff made our stay unforgettable! 20 days of feeling on top of the world. Made heaps of friends. The hotel is in the process of a major much needed spruce up without inconveniencing their clients. We didn't want to leave. Going back in October and can not wait to be amongst these warm welcoming staff again. The chef does an amazing job but is unfortunately restricted in what he is allowed to cook. He is very talented therefore I'd love if they gave him more freedom in this regard. The swimming pool area was quiet and we spent hours there with a dear friend. Our table had a clean table cloth and our beer, wine glasses and ashtrays were clean and fresh every morning we got there. No request was ignored whether Big or small.

8/10

Excellent

19 Sep 2016

Christoffel

Good hospitality

Conveniently close to airport, good hospitality

6/10

Pleasant

11 Sep 2016

Jacob

Nice hotel close to all amenities

Good but disappointed by the archaic television sets that are very difficult to watch. Also the restaurant does not serve lunch and dinner forcing one to go out and buy something.

6/10

Pleasant

09 Sep 2016

Tendai

ok for Zim standards

ok. the plce could use a good clean including in the bathrooms as they had mould. and the dinig room was very dusty

Partner

2/10

Poor

06 Sep 2016

M.A

very bad

the service from the front desk to the restaurant to the room was so bad. no replacement of towels, food not good even the customer service. only one lady with short hair was friendly. will not recommend this hotel to anyone. it looks like the standards of the hotel are dropping very bad. I used to enjoy and love the place but now with the poor service not anymore

Partner

6/10

Pleasant

30 Aug 2016

Witness

The hotel is well located but is not well looked after. I had issues with the shower which would not properly mix -- the water was either hot or cold.

The staff were fairly good.

10/10

Exceptional

28 Aug 2016

CHIEDZA

LOCATED IN THE HEART OF THE CITY

Serene enviroment despite being in the CBD.Swimming pool at the apex of the building,gorgeous.I experienced the most welcoming enviroment and my double room was pristine and traditionally decorated,wonderful.I preferred to spend my casual time at the hotel and in the local club.I met the local people as well as visitors like myself and thankfully to CLEARTRIP,I interacted with someone who had availed one of your packages,spledid.You are doing a tremendous tourism job.

6/10

Pleasant

27 Aug 2016

Sam

Nice hotel in the central business district

It was ok, I only spent a night. Very helpful staff and within walking distance to most shops and government offices. Would gladly recommend it to a friend and would book for a short stay in future

8/10

Excellent

21 Aug 2016

Greanious A

My stay at Cressta Hotel for HEALZ One 2016

It was good. I have used the hotel before

6/10

Pleasant

09 Aug 2016

Verified traveler

Value for money

Hotel staff friendly and helpful. Hotel needs to invest in new linen , curtains, etc. Room was neat and clean.

4/10

Poor

07 Aug 2016

Kaitano

Substandard Service at Jameson Hotel

No standard amenities you would ordinarily find in a standard accommodation. Whilst some staff members were friendly and all. They are aloof to guest request and no sense of customer care. A lot needs to be done to make a customer feel at home. Lousy cleaning and response to guest response. Clearly they only care about money not the customer. I guess the hotel has great potential but lacks proper management that values tourism.Convenient location for budget travelers. It would fit as a back packer accommodation

Partner

6/10

Pleasant

03 Aug 2016

HELENE

There was no porter to assist with luggage

Partner

6/10

Pleasant

02 Aug 2016

Verified traveler

no food, no truthfulness

told standard rooms are full when there were lots of empty ones.

8/10

Excellent

14 Jul 2016

John

Cheap room.

The staff are great! I got a cheap room, the aircon didn't work so the staff gave me a blow heater which was fine.

2/10

Poor

24 Jun 2016

Verified traveler

Not good

Paid 106 us no breakfast but rooms at the hotel were 70us

8/10

Excellent

09 May 2016

LAFAELE

was alright

2/10

Poor

08 Apr 2016

Verified traveler

Area ok,near shops e.g..\n

Waiting 1hour,before taking to our room!without offering something to drink!Staff try to be kind! and helpful!In the room,smells window closed,no fans at least!only one cup and one glass,for two people!The mattress must go on the garbage truck!My body,very sore of that old mistress!what a shame,the bedding,very bad!This was not what u advertise!will not enter yr property again!no take away breakfast,as we requested,pay for two meals,only got one,left Monday morning 05H15!Shuttle service very good!

10/10

Exceptional

07 Apr 2016

NYARAI

Hotel Convinience

7 nights stay was great, though some nights I was away however it was a convenient location for me. Thanks I enjoyed my vacation.

2/10

Poor

06 Apr 2016

Verified traveler

Poor Customer Service

Pathetic customer service hotel refused to owner the reservation.

Family

8/10

Excellent

21 Feb 2016

Larry

Friendly helpful staff

I arrived at ten pm....late in Zim. Staff helped me quickly transfer my bags from the taxi to the check-in area. Found friendly, efficient check-in staff. Quick clean elevator to the fourth floor. Hall smelled of tobacco smoke but room smelled fresh and was clean. Only four channels on the TV but at least one was CNN. Would have been nice to have breakfast included but it wasn't (and this was mentioned on my booking confirmation).

8/10

Excellent

14 Feb 2016

Verified traveler

sabbatical

I was not impressed with the noise coming from downstairs could not sleep well. Was in room 223, the room was not cleaned properly the next day

4/10

Poor

11 Feb 2016

Verified traveler

torn linen

The room was too small for a dulaxe room and bed linen plus towels were torn.

Partner

2/10

Poor

04 Feb 2016

vee

Bad experience

Rooms were not clean.Did not get breakfast for two of my family members as they left on 3 /02/16 am.The cleaner purposely didnt clean my elderly mom' s room.Its a shame because i will never use Cresta Jameson hotel again.My sister who was allergic to beef and told staff was given beef, when she reminded staff they just removed the beef sausage from her breakfast on the morning of 31 January 2016.I am very disappointed.

2/10

Poor

03 Feb 2016

Vee

Hotel situated in town, easy to access.

I booked the hotel, was given a room with bird pooh, birds must have flown in and out as the windows were open.I saw bed pooh but ignored it as i just wanted to sleep.I had booked another twin room for my mother and sister.They were dumped in a noisy room where all the noises of the cars and passerbys could be heard.The cleaner wouldnt clean my mother's room! Its awlful that elderly people are discriminated against in their own country of birth.Also, take away for my mother was not prepared today.I had already left for Uk and she was upset because I arranged her breakfast last night.I am disgusted and would not be using this hotel nor reccommend it.

10/10

Exceptional

16 Jan 2016

Grace

This hotel is better than a 2 star hotel

The staff was very friendly and helpful, very good