Name: Waterfront On Glacier
Address: 1711 Glacier Ave, Juneau, 99801, US

10/10

Exceptional

23 Jul 2026

Phil

Property is in middle of renovating some of the other guest rooms, but that should not stop you from staying here. Staff is super helpful and very friendly. Rooms are spacious, beds are very comfortable!

2/10

Poor

22 Jul 2026

Amber

The temperature of my room was stuck on 78 degrees and it was very noisy. The staff was very friendly.

10/10

Exceptional

18 Jul 2026

Miguel

The staff was amazing! The hotel is newly renovated and the restaurant is being renovated. It is about a 20-25 minute walk to downtown Juneau. I would stay here again.

Partner

10/10

Exceptional

18 Jul 2026

Tara

The staff went above and beyond when our flight was cancelled and we had to move our dates. They handled all our questions with kindness. Very excellent staff! The only negative would be the noise from the road but that is all.

Family

10/10

Exceptional

11 Jul 2026

Roger

Clean, friendly staff, great location

Family

10/10

Exceptional

09 Jul 2026

Audrey

We loved this property. We are walkers so we didn’t mind the 22 minute walk to the main touristy area. The hotel doesn’t look like much on the outside, but the interior is completely remodeled. We loved all the high end finishes. I especially loved the comfy bed, pillows, and large bathroom/shower. We had a sea facing view which was noisy due to the hwy, but we walked 12 miles + per day, so we fell asleep even with the noise level. We would stay again!

Partner

8/10

Excellent

09 Jul 2026

mary

Very thin walls. Whole place shook when someone walked below us. Street noise

Friends

10/10

Exceptional

30 Jun 2026

Tammy

Kyra was amazing. She made our trip one for the books! Located nicely between downtown and the airport. Very clean.

Family

4/10

Poor

28 Jun 2026

Kerry

No soap in the shower. Restaurant not available and nothing close enough for that to make sense. No AC is in the room which I know is common in Alaska but still it was over 75° in my room and there was no screen on the window and people could easily have just climbed into the hotel room

Self

10/10

Exceptional

24 Jun 2026

Jenni

Friendly staff and stylish new look!

Self

8/10

Excellent

24 Jun 2026

Susan

This property has been remodeled and the use of varnished wood for shelves and decor is attractive. And it is nice to have kitchenette capacity. However there are some basic amenities that would be helpful, e.g. bedside lighting rather than just overhead lights, storage drawers or a dresser in the main part of the bedroom, and either an ice machine or ice cube trays for the freezer. On our first day the desk clerk gave my husband a bit of ice in a bag but on the second day said he had run out of it at the front desk. We travel and stay in a lot of hotels and at this price we'd hope to have a decent supply of ice.

4/10

Poor

23 Jun 2026

Rick

This property was a total disappointment from the room location ( the sea view was very obstructed) to the condition of the facility. When I checked in, the clerk told me to take the stairs down and my room would be on the left. Imagine my surprise when I lugged 2 heavy suitcases down two flights of very dirty stairs to walk through a door into a parking lot I could have driven to. The room's exterior door was open to the parking. If the room had been cleaner ( no carpet sounds great but not when your white socks turn black) it might have improved the first impression but no such luck. The bed coverings were stained. There was some really cool accent lighting shown in the pictures but ours did not work ( we could see other rooms lit through the window) . Several black hairs were found in the bathroom. There was a very nice kitchen with cookware but the utensils were sparse ( no bowls, 1 plate). The blackout shades were a joke as there was a gap of light around the entire perimeter of the shade. Our room was the only one that did not have a screen on the window and it got up to 75 degrees for 3 days. Huge gap under the front door. Other than the location, there were no positives. We threw away our socks. I shelled out $3000 for 7 nights. I was screwed!!!!

Partner

2/10

Poor

20 Jun 2026

Paul

Service and Hospitality is basically non existent.
Should be categorized as motel.

Partner

6/10

Pleasant

11 Jun 2026

Kenneth R

The rooms were very nice
The beds were very nice
The mini kitchen was nice
I didn't use the workout area but will when I go back

Business

10/10

Exceptional

11 Jun 2026

Korie

Newly remodeled and furnished rooms were great , great views , close to downtown , would stay again

Partner

6/10

Pleasant

07 Jun 2026

Gail

Under renovation, this property still needs a good amount of work. No hotel laundry room for guests. I paid extra for a \"premium\" room with washer/dryer and full kitchen. Rooms on the 100 level are motel style, not connected to the lobby and gym. Rooms had nice view of the water, but we were also next to a construction dumpster. Washer and dryer are small, and dryer takes forever to work. So don't expect to get a whole lot of laundry accomplished. Full kitchen with fridge, microwave, and stove. Had plates, cups, and pans, but I had to ask for silverware. No cooking utensils at all. Room also noisy, as it's next to Glacier Highway. No breakfast, just green tea and a bit of coffee and creamer. There used to be a hotel restaurant, but it's also under renovation. I found chunks of plaster in the room and in their hotel gym. Could have done a better job cleaning. This hotel had so much potential and great reviews online. I wanted to like it, but it was definitely overpriced for what I received.

Partner

10/10

Exceptional

24 May 2026

Fernando

The place is been renovated and a work in progress. Room was excellent but no ice machines or ice trays yet. We’re told that would be fixed. The view comes with road noise but worth it. Would stay again once renovations are completed.

Partner

10/10

Exceptional

23 May 2026

Tim

Newly renovated and spacious rooms

Friends_and_family Friends

8/10

Excellent

20 May 2026

Phoua

Newly renovated hotel with a small gym area and a beautiful sea view. The building may still be under construction in some areas. The floors or walls seem a bit thin, as we could hear people walking nearby. The sea view was lovely, but because the hotel is close to the main road, there was quite a bit of traffic noise. Overall, the hotel has potential and we still enjoyed our stay.

Partner

10/10

Exceptional

12 May 2026

Ashley

The room is spotless, and comfortable. The staff is absolutely amazing. This is the best hotel in town. Nothing compares. I travel for work and have stayed at every hotel in Juneau. I will be picking this one every time from now on.

Self

10/10

Exceptional

17 Mar 2025

Britany

Amazing stay!

Amazing stay and super hospitable and friendly staff. Can’t wait to visit again!

Business

10/10

Exceptional

02 Mar 2025

Minehli

From My Own Experience, a Hidden Gem in Juneau

I’ve traveled extensively and usually stay in top-tier luxury hotels, so I have high expectations for cleanliness, comfort, and service. While I tend to choose places with flawless reviews, this time, I trusted my instincts and gave Waterfront on Glacier a shot, despite some mixed past feedback. The recent praise for its renovations, stylish furnishings, and overall experience convinced me, and I’m so glad I took the chance.

From the moment I walked in, I knew this place was special. The boutique-style charm, the scent of fresh wood, and the cozy atmosphere set it apart from generic hotels. Even the restroom flooring had a traditional touch that added to the authentic Alaskan feel.

Now, let’s talk about Zach. If there’s one thing that made this stay truly unforgettable, it was him. His customer service is on another level, friendly, responsive, and genuinely invested in making guests comfortable. He personally made sure we had rooms next to each other and was always ready to help.

A few things to note: The waterfront balcony view is stunning, but there’s some street noise. The hotel is still undergoing renovations, so there’s no restaurant yet, but Zach mentioned it will be ready by mid-May. The front desk isn’t staffed 24/7, but a quick call gets immediate assistance.

Would I return? Absolutely. This place exceeded my expectations, and thanks to Zach’s unmatched hospitality, it’s now my go-to in Juneau.

Leisure Family

10/10

Exceptional

11 Feb 2025

David

First time stay

Clean rooms and great service

Business

10/10

Exceptional

11 Feb 2025

Adriana

Amazing Stay

\"From the moment our team stepped into Waterfront at The Glacier, we were treated with impeccable service at every turn. The staff were incredibly attentive, anticipating our teams needs before we even had to ask. Our room was clean, boasting stunning views of the waterfront as well as high-end amenities that made us feel at home.

Overall, this is was wonderful hotel that gave our team 5-star experience - a perfect blend of elegance, comfort, and outstanding hospitality.\"

Business

6/10

Pleasant

10 Feb 2025

Michael

The bathroom has not been cleaned properly. There was someone else's hair in various spots in the shower. The front desk person was friendly if you could find them. They're regularly not at their post. You enter your room from the outside, so it was more like a Motel than a hotel. Adding to that, it appeared like there were more local people there than out of town guests, at least where my room was. The person next door was smoking weed, and the odor wafted over to my room, along with very loud domestic squabbling. The property itself, from the outside was not well kept, which added to the \"Motel\" feel of the place. My room was clean except for the hair on the shower walls. There was no hand soap, and the shampoo, conditioner, and shower gel canisters were empty. Thank God there was dish soap in there, so used that to wash my hands and shower with. Would not recommend.

Business Self

10/10

Exceptional

25 Oct 2024

Keith

The property is currently being renovated and updated. My room was very tastefully decorated including live edge desk, nightstands and sink. When renovations are completed throughout it will be a top hotel in Juneau

Business Self

10/10

Exceptional

07 Oct 2024

Bridgette

The staff was very friendly and accommodating. Property was under construction but at no point did it feel that way. Walking distance to the high school where I was attending events. Affordable and clean. Only negative was the trash can in the room being full on arrival and it would be really nice if there was a mirror outside of the bathroom.

Leisure Friends

10/10

Exceptional

11 Sep 2024

Tanya

Had a great stay and the staff was awesome and helpful came to the area for shopping and was able to get around with ease.

Leisure Family

10/10

Exceptional

11 Sep 2024

Casey

Wonderfully remodeled hotel. Beautiful furnishings. Nice to have a kitchenette, but we didn't use it. The hotel had just opened and they are very accommodating to our needs. We had a 1st floor room on the parking area and street view. It would be nice to have some vegetative screening from passers by without having to draw the shades.

Leisure Partner

6/10

Pleasant

06 Sep 2024

Ximena

I stayed at the hotel in July 22nd and the whole place was being renovated (I got an email letting me know that the day after I arrived, so, it was not helpful). I decided to stay, the room was fully renovated: new bed, new doors, new floor, everything new, very modern and confortable.

By the time I left, the lobby was looking better and the place was not full of gravel.

I totally recommend the hotel, just contact them to know if the renovations are done.

Leisure Self

10/10

Exceptional

31 Aug 2024

Dal

The property has been renovated and the rooms are modern with wood accents and back lighting. The shower felt so good, especially after a full travel day. Absolutely loved the room. Very clean. The staff and manager were great. We had a sea view and enjoyed stepping out onto the balcony for the amazing view. Highly recommend.

Leisure Family

10/10

Exceptional

24 Aug 2024

Sherry

Rooms were gorgeous. It will be a beautiful hotel when renovations are complete. Amazing staff.

Leisure Partner

10/10

Exceptional

16 Aug 2024

David

A Great Place To Stay

We were the first guests in the room while the majority of rooms were still undergoing renovation. The room was terrific! When the renovation is finished, this will definitely be the go to hotel in Juneau.

Partner

10/10

Exceptional

15 Aug 2024

Margaret

Very helpful, obviously in midst of a major remodel so some things in hallways and entrance still work in-progress, but room was very comfortable and clean and had a lot of features for the traveler, including space, refrigerator, microwave, basic dishes and utensils...and very helpful

Leisure Family

2/10

Poor

13 Aug 2024

Laurie

The property was under construction. The walls were so thin the road noise and other occupants were loud. Unsafe with only a single key lock and no further lock inside the room. GM was very nice but could not make up for the property condition.

Business Self

10/10

Exceptional

07 Aug 2024

CJ

Great stay, newly renovated rooms and great experience!

Business Family

10/10

Exceptional

31 Jul 2024

Andrew

Upscale hotel newly renovated with quality everything in a gorgeous location by the water and fish and mountains of Juneau surrounding

Leisure Family_with_children

2/10

Poor

29 Jul 2024

Verified traveler

Do Not Book, this hotel should not be open!!

We had booked this hotel for our last couple of days in Alaska. It was more than we wanted to pay but the location was good so we booked it thinking it would be worth it for the last part of our trip. When we arrived the hotel was completely under construction. They had zero business being open. We would have gladly gone to another hotel but at that late date nothing was available. We were stuck staying at this hotel. We were greeted by a really kind manager who said they were hoping to be fully open but were behind schedule. The saving grace was he was very nice and welcoming. We were basically the only people staying there and the construction went on until 7pm our first night there. We went in to town for several hours and when we returned we were locked out. My husband had to walk around to the very back side of the hotel to find the manager. Our toilet ran all day and night. The rooms are potentially nice in the future but right now the floors were still super dirty from the construction. The manager said he would give us a really good deal but when we went to pay he had only discounted us $60. We had really expected at least half off for the condition the place was in. We were told an email went out to tell us the hotel was under construction but we never got that email until the day after we had already stayed there. It was an extremely disappointing way to end an otherwise great trip to Alaska.

Friends_and_family Family

2/10

Poor

28 Jul 2024

Verified traveler

Do Not Book, this hotel should not be open!!

We had booked this hotel for our last couple of days in Alaska. It was more than we wanted to pay but the location was good so we booked it thinking it would be worth it for the last part of our trip. When we arrived the hotel was completely under construction. They had zero business being open. We would have gladly gone to another hotel but at that late date nothing was available. We were stuck staying at this hotel. We were greeted by a really kind manager who said they were hoping to be fully open but were behind schedule. The saving grace was he was very nice and welcoming. We were basically the only people staying there and the construction went on until 7pm our first night there. We went in to town for several hours and when we returned we were locked out. My husband had to walk around to the very back side of the hotel to find the manager. Our toilet ran all day and night. The rooms are potentially nice in the future but right now the floors were still super dirty from the construction. The manager said he would give us a really good deal but when we went to pay he had only discounted us $60. We had really expected at least half off for the condition the place was in. We were told an email went out to tell us the hotel was under construction but we never got that email until the day after we had already stayed there. It was an extremely disappointing way to end an otherwise great trip to Alaska.

Friends_and_family Family

10/10

Exceptional

16 Jul 2024

Axel

Great location. Friendly and helpful staff. Very nice and modern interior. All around a really great stay!

Business Self

10/10

Exceptional

08 Jun 2026

Romy

Newly renovated so everything looks perfect!