Juneau Hotel

6/10

Pleasant

31 Jul 2026

Michael

The main benefit with staying here is the free airport shuttle to Juneau airport which can cost around $30 by Uber. I stayed in a suite with a kitchen and included a washer and dryer. The queen bed was plain but comfy. There only other amenities are the tiny gym, bag storage, and morning coffee. No continental BF. It takes about 12-15 min to walk to downtown Juneua and the cruise docks.

4/10

Poor

31 Jul 2026

Steve

Missing blinds on the window coverings. Hole in the bedroom door. Room did not appear to have been cleaned well. Front desk could not find our reservation and when he did told us our room was on the second floor inside. Had to return to the front desk to find out it was outside on the first floor. Paid for a room with two beds. Received a room with one queen bed.
Entire property needs a face lift. Expect more for $350 per night.

6/10

Pleasant

31 Jul 2026

Nathalie

The property itself is adequate, but the only thing I really want from a hotel is a good nights sleep, and we slept terribly. Firstly the pillows are awful, very large and thick and hard, impossible to sleep on. Secondly there is no a/c so we had the windows open and the fan on, and the fan makes a loud clicking noise all night long. If you bring your own pillows and earplugs you might be able to get some rest.

8/10

Excellent

31 Jul 2026

Robert

Check whether the coffee machine has all its parts and if it actually works

10/10

Exceptional

30 Jul 2026

David

This is the only hotel with a full kitchen and washer dryer. We really appreciated the dryer after coming in out of the rain. We didn't do a lot of cooking, but it was very convenient to have some breakfast foods in the room and great to have some snacks and a cold drink waiting for us at the end of the day, which we enjoyed by the whale sculpture. There's a grocery store & a Domino's Pizza just a couple blocks away. Downtown was about a 25 minute walk, but very doable. Staff was very friendly, and we used their complimentary shuttle to get us to & from the airport and ferry building. I'd stay there again.

8/10

Excellent

29 Jul 2026

Carla

I loved the apartment aspect of our Room 1426. It’s a 3rd floor. corner room next to the stairs, a good distance from the elevator, but convenient to the exit. Dining is about a 1/2 mile walk away, but a pretty stroll along the boardwalk. The room amenities looked brand new. Jeremy was very helpful, friendly, and efficient. Clean, comfortable, and relatively quiet considering its location. The shuttle was great to/from airport.

10/10

Exceptional

29 Jul 2026

Susan

Very clean room and within walking distance to downtown and grocery store. Having a washer/dryer is a bonus!

6/10

Pleasant

29 Jul 2026

Scott

Clean room, good staff. We appreciate this.

10/10

Exceptional

28 Jul 2026

Kimberly

Everything was great!

10/10

Exceptional

26 Jul 2026

Charles

Wry helpful staff

6/10

Pleasant

25 Jul 2026

Rebeca

The hotel is somewhat rundown, the roof tiles in the hallways are missing. The location of the property is very good. But the location is also extremely loud all hours of the day and night. The location near the whale statue and walking paths is very nice.

I would say a lot of the staff was not very friendly, but I can only imagine how busy they must be.

10/10

Exceptional

23 Jul 2026

Bette

Staff helpful answering questions about local activities, restaurants, and transportation. Nice size room.

8/10

Excellent

22 Jul 2026

Robert

There was some confusion about our billings and the front desk was not informed of my arrival on the specified date.

6/10

Pleasant

21 Jul 2026

Heather

Poor communication, shuttle service often not available and website incorrect.

8/10

Excellent

20 Jul 2026

Deborah

This hotel is a ten-minute walk from the center of Juneau. We appreciated the washer/dryer and complimentary detergent. Also, they provided a shuttle from the Juneau airport to the hotel and, just as handy, a shuttle to our cruise offices so we didn’t have to drag our suitcases there or hire another car. Everyone there is friendly and helpful; the beds are comfortable; and the rooms clean. The hotel is a little dated; they don’t have blackout shades; and noise from nearby streets was slightly annoying in that we couldn’t open the windows when we slept. Still, great price & amenities. Recommend you stay here, but bring eye shades & ear plugs if you’re a light sleeper and want the window/s opened.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Fulvio

Great location just outside downtown. Great to have washer and dryer in the room

Partner

10/10

Exceptional

18 Jul 2026

Darren

Very low key no nonsense property. Amenities were excellent- in room washer and dryer, separate bedroom area, 2 tvs, full fridge and stove. Microwave- I didn’t need , but would have been great on a longer stay. Not fancy though.

Partner

8/10

Excellent

18 Jul 2026

Edwin

Very nice suite. Only disappointment was no continental breakfast as was mentioned in information. But good value.

Partner

10/10

Exceptional

18 Jul 2026

Maryann

very friendly. Kitchen and laundry in room. very clean. Comfy bed.

10/10

Exceptional

16 Jul 2026

Tracey

I was on my first trip to Juneau, solo. My suite was very clean, which I really appreciate. Staff was so kind and helpful. I picked the front desk staffs’ brains several times about best ways to get somewhere, good, etc. and never once did they act like they minded or I was being a bother. The other staff was also friendly and top-notch Coffee in the lobby was a nice plus, as was the airport shuttle. It’s a little walk into town, but not bad at all. I really loved my stay, highly recommend them, and plan to come back! Additionally, families would benefit from staying here as well, due to the full kitchen!

Self

10/10

Exceptional

14 Jul 2026

Tahirih

The hotel was very clean and the room was spotless!

Family_with_children

8/10

Excellent

11 Jul 2026

Ellen

At first we were taken aback at what appeared to be a no frills hotel. As it turned out, we were very comfortable in our spacious suite. The two queen beds were very comfortable. It was nice having the living room, kitchen and full-sized laundry machines even though we didn't use them. If you have a car and plan to spend a few days in the Juneau area this is a perfect place to stay.

The location is NOT CENTRALLY located in town. You need to be healthy and like to walk. If you don't enjoy getting some exercise, which we did, you might need to take a taxi into the commercial center. It is very convenient to the State Museum, supermarket and some cute cafes.

Friends

10/10

Exceptional

06 Jul 2026

William

The room was fantastic. It had a full kitchen and a separate bedroom. The location of the room was very convenient and the location of the hotel was superb. We could see the fireworks from the room and the parade preparations. It was right next to the whale fountain and only a 10 minute walk to downtown. Not a fancy room or hotel but probably one of the best places we have ever stayed. We will definitely come back!!

Partner

10/10

Exceptional

06 Jul 2026

jeffrey

Great staff

Partner

8/10

Excellent

04 Jul 2026

Becky

We enjoyed our stay. Not far from city center. Liked that we had washer/ dryer in the room and kitchen. Free shuttle from airport. Accommodating staff. Thanks!

Partner

8/10

Excellent

03 Jul 2026

Rachel

The room was spacious and clean. Bed very comfortable. Room had a full kitchen and laundry. Tub shower combo had good grip for safety. Location somewhat inconvenient to downtown and restaurants. Free airport shuttle a bonus!

Partner

8/10

Excellent

30 Jun 2026

maria

This was a very roomy accommodation within walking distance to downtown and just steps away from a delightful park and boardwalk. Staff are helpful and the shuttle to the airport a factor of our decision to stay there. The unit was clean with the exception of the upholstered furniture which is dated and heavily stained.

Partner

10/10

Exceptional

29 Jun 2026

Thelma

Very nice rooms

6/10

Pleasant

27 Jun 2026

Brenda

Once we arrived at the hotel, everything was fine. Don’t wait for the shuttle bus for airport pick up. Our dependence on the shuttle delayed our hotel check in by over an hour. It’s only a 15 or less minute drive to the hotel from the airport. Just spend the $20 on a taxi or uber. They were very good.

Family_with_children

10/10

Exceptional

26 Jun 2026

Dan

Great location. Can walk to downtown along a scenic boardwalk. Free shuttle to the airport. Lodging was quite roomy with great kitchen, washer and dryer.

8/10

Excellent

23 Jun 2026

Richard

Quite clean. Only negative was a 10 walk to shops and things

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Shaunmarie

Very clean
Big area
Washer dryer!

Partner

10/10

Exceptional

20 Jun 2026

cathy

The staff and owners were exceptionally helpful and friendly. The location is near the boardwalk and an easy walk to town.

4/10

Poor

19 Jun 2026

Vivian

When we walked into the first suite, it was extremely hot and found that the thermostat was not functioning correctly and was not turning the baseboard heat off regardless of how low the setting. After a couple of back and forth calls, we were moved to a different room that was much more comfortable. Other than large stains on the couch and an underlying fishy smell, the suite seemed reasonably clean.
On the plus side, the location was great, easy walk into town but out of the hustle and bustle. The airport transport was very convenient and staff were all very nice. It was also a plus to have a washer and dryer in the suite.

Partner

8/10

Excellent

17 Jun 2026

TAMA

I liked the rooms are suites with a full kitchen and separate bedroom. The kitchen could have a few more items (like wine glasses, paper towels, etc.) to make more useful

Family

6/10

Pleasant

13 Jun 2026

Wayne

Just ok

Partner

8/10

Excellent

07 Jun 2026

Roy

Liked the location, liked the rooms except the shower was small, and no room around the sink to set anything. kinda dated. but a pretty good stay..

Business

10/10

Exceptional

27 May 2026

John

The hotel was perfect. We had the penthouse with a full kitchen and a terrific view of the mountains. The hotel is situated just far enough away from downtown and the cruise ship chaos. The staff was extremely helpful and friendly. The hotel is right next to a park with a whale sculpture and walkway. We hiked every trail in Juneau.

Friends_and_family Friends

8/10

Excellent

27 May 2026

Ken

The staff was extremely helpful and personable. The room was clean and comfortable having a washer and dryer in it. The facility is dated in the hallway and the furniture is old, dented and scratched. The gym was tiny and we shared a queen size bed for there’s no King size available. The location is great for there’s a park close by with a long walkway along the water to downtown.

Partner

10/10

Exceptional

24 May 2026

Ashraf

Staff was great, having a kitchen and washing machine was very useful

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Angelina

The room was very very clean and orderly. It’s obvious the employee take great pride in their work! Checking in was a breeze and our room was ready early. Our driver to the airport was Jeremy and he was friendly and helped us with our luggage. He also pointed out places of interest in the way to the airport. Wish we had stayed longer! Thank you!

Family

4/10

Poor

06 May 2026

Hugh

Very expensive

Partner

10/10

Exceptional

26 Apr 2026

Mark

A clean spacious unit. A friendly staff. The place felt completely safe. Highly recommended by a world traveler. The place to stay during a visit to Juneau.

Self

8/10

Excellent

19 Apr 2026

jose de la

Extremely helpful and courteous staff

Partner

10/10

Exceptional

15 Apr 2026

Suzy

Overall, a really pleasant stay in a suite on the 2nd floor. I was on the side looking toward the whale sculpture and away from the bridge, so traffic noise was minimal. The suite was nice and spacious with a full kitchen & living area, felt more like a small apartment than a hotel room.

The kitchen was minimally stocked with essentials, but I'd be sure and bring butter, salt and pepper if I were staying again.

Few little things could have been better... there was a broom but no dustpan, the kitchen hood fan didn't work, pots and pans have seen better days, no hangers in the closet, no dish soap or sponge for the sink, batteries were missing from the TV remote, no USB plugins on any outlet or at the desk or night stand, but these are just details. Front desk staff was responsive to requests and fixed what was fixable.

I'd still stay here again in the future, especially after learning that the bus into the city center is cheap or free depending on your age!

Self

10/10

Exceptional

16 Mar 2026

Dianne

Very nice hotel. Staff is friendly and helpful. The kitchen was well stocked and saved us a lot of money and time by not eating out for every meal.

Family

10/10

Exceptional

10 Mar 2026

Naomi

The hotel was comfortable and relaxing, close to everything and wonderful staff!

10/10

Exceptional

07 Mar 2026

Naomi

We could see the mountains! And the room is excellent. Such space and all we needed to cook a quick meal in the room. Laundry and dryer in the room. Separate bedroom. What a lovely surprise this has been! Great Service too!

Family

6/10

Pleasant

07 Mar 2026

Benjamin

The staff was great! However, the TV did not work meaning it would turn on but all the channels were frozen! They blamed it on the weather and that only goes so far. On the other hand I did not need to watch TV anyway and this stay just proved it. On another note the shower on/off valve was stripped and I ended having to take a European sponge bath my last day. I left early and was in no mode to go to another room to shower. I will be back in Juneau in a few weeks but will be staying at another property in town that I found while on my business trip. Last thing they need to get black out curtains at this hotel.

Self

10/10

Exceptional

15 Feb 2026

Karla

Room was clean and spacious.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Norman

Staff are very friendly and helpful. The rooms are layed out like an apartment...very comfortable.

Friends_and_family Family

6/10

Pleasant

06 Feb 2026

Brenda

I crawled into bed and found a pair of socks... worn crumpled up socks... ugh.

Business

10/10

Exceptional

07 Jan 2026

Kyla Suzane

Highly recommended

8/10

Excellent

18 Dec 2025

abu

Over all good

Leisure Family

6/10

Pleasant

10 Dec 2025

Kristene

Room and accommodations were less than expected for the 8 rating. Staff was friendly and helpful

Business Self

10/10

Exceptional

10 Dec 2025

Stacy

Everything is great

Self

10/10

Exceptional

03 Dec 2025

Joshua

The room was so clean! We also very much enjoyed all of the amenities of the room!

Leisure Family_with_children

6/10

Pleasant

23 Nov 2025

Lisa

Upon arrival we were given a room that felt fresh and clean but the heating didn’t work, the room we were moved to didn’t feel as fresh n clean but was still not too bad.
I know the hotel can’t be responsible for noise but there were a lot of young (teens) making heaps of noise late Friday and Saturday night, we had an early flight Sunday so it was a bit unfair. We told the receptionist at checkout, she said we should have notified them sooner. We understand the establishment isn’t responsible for other people’s behaviour.

Partner

6/10

Pleasant

18 Nov 2025

Eva

There was no hot water in our room but we

10/10

Exceptional

09 Nov 2025

Louise

Staff was helpful and very accommodating. Room was spotless. Appreciated having shuttle service and storing excess luggage.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Jedd

very nice - no problems

8/10

Excellent

29 Sep 2025

Thomas

Good location very near downtown and they have a complimentary shuttle service for the airport or ferry terminal!

This property is a GREAT VALUE if you don't want to pay for premium lodging. The suites have a full kitchen and laundry in the room which was super convenient. The walk to a grocery store is only about 10 minutes.

Tip: If you stay here be sure to walk to the waterfront park with the wonderful whale sculpture and fountain. It has amazing water views and is only 1/2 a block away.

We stayed here and didn't need to rent a car.
Note this is not a luxury property, the furnishings are basic but comfortable, there is a lot of room, and everything was very clean. Service was spot on, quick to check me in and out.

Leisure Family

10/10

Exceptional

27 Sep 2025

Gunther

We were in a unit with full kitchen, separate bedroom, washer and dryer. It was quiet and had a good bed. I am alergic to dustmites and expect to suffer in beds used for commmercial purpose. This was the first hotel i can remember that did not trigger my allergies. The staff was personable and provided suggestions about ammenities in the neighborhood.

Leisure Partner

8/10

Excellent

11 Sep 2025

James

.

10/10

Exceptional

10 Sep 2025

Frank

Pick-up at the airport, Check-in, Service and rooms just perfect

Partner

8/10

Excellent

09 Sep 2025

Matthew

Called down to the front desk for a plunger... was told \"let me look for one\" called back 15 minutes later after hearing nothing and was told to come get it from the front desk...Not anything to ruin my stay but how is that customer service?

10/10

Exceptional

08 Sep 2025

Janet

I liked the room having a kitchen and laundry. We saved money by cooking our own meals and doing our own laundry. It was within walkable distance of town. I loved the little park with the whale statue and the boardwalk path. Staff was friendly and would get us extra supplies as needed. There was free transportation to the airport. It was a very comfortable stay!

Leisure Partner

10/10

Exceptional

07 Sep 2025

eugene

Very Nice Suite, Easy Free Parking,

Leisure Partner

6/10

Pleasant

06 Sep 2025

Christine

Not a great hotel

It was quite hot when I arrived and the ceiling fans were on but a small free standing fan in the bedroom didn’t work at all. Lots of broken slats on the blinds and quite a few of the outlets didn’t work at all. Seemed a bit underwhelming for the cost.

Self

10/10

Exceptional

31 Aug 2025

Mason

The hotel is right on a small board walk that is really nice to stroll down day and night. It's also close enough for any able-bodied person to walk into the cruise consumer area for tons of shopping and eating.

10/10

Exceptional

29 Aug 2025

Christina

Nice spacious rooms, great location. Liked having a kitchen and fridge and stove.

Leisure Partner

10/10

Exceptional

24 Aug 2025

kenneth

Right at the base of the mountain in town

It all started with exceptional service from Jeremy. Sent the airport shuttle to us in 5 minutes to bring us to the hotel, snappy check in and were set. The property is right on the edge of town, with a grocery store across the street. Can do the easy sidewalk to town, but the bay sidewalk along side the water much prettier.

Once inside, room much much larger than ever expected and fully equipped with snow capped mountain views. Spotless.

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Christopher

This was a great base for our Juneau vacation. We loved the kitchen and living room space - it was a comfortable place for hanging out when we weren’t sleeping. There is noise from cars outside, especially when the windows were open to help keep the room cool - but I would stay here again for sure! The staff was friendly and helpful, the rooms were clean and comfortable, and it was an easy 10 minute walk into downtown Juneau. We loved our stay here!!

10/10

Exceptional

21 Aug 2025

Mellissa

Great stay!!

10/10

Exceptional

18 Aug 2025

Patricia

Good pre-cruise stay

Great proximitry to cruise ship terminal. Very clean and well maintained older hotel. Like a small apt. with a kitchen and separate BR. Staff was friendly and helpful. Room was very clean but furniture was old and a bit uncomfortable, window blinds need to be replaced with ones that function. Noisy, busy traffic area. Bed was acceptable, small and stiff, I would not have wanted to sleep on it more than the one night pre-cruise.

Partner

8/10

Excellent

07 Aug 2025

Timothy

The room was large and plenty big for my family. I did like that. We had trouble checking in. We had to wait 30 minutes for the employee to show up at the front desk to check us in. That is our biggest complaint. It was the middle of the night and we were eager to get some rest.

Leisure Family

8/10

Excellent

07 Aug 2025

Cynthia

Repeat customer - reliable and good value

Always friendly staff. Rooms clean though a bit dated. Nice to have kitchen and washer/dryer. Easy to walk to
Town and hiking.

Business

8/10

Excellent

31 Jul 2025

Richard

Great people. Not so convenient to the downtown restaurants and bars.

Leisure

10/10

Exceptional

30 Jul 2025

Darrell

They have it down. No worries. Would have liked to have a broader selection on TV but other than that, great stay

6/10

Pleasant

28 Jul 2025

Kevin

Called hotel for airport pickup and they seem confused as to picking up guests at airport. Had to call an Uber to get from airport to hotel. Hotel should reimburse customers for Uber costs if they can’t fulfill advertised services

Leisure Friends

10/10

Exceptional

23 Jul 2025

Kelly

Nice 1 bedroom room with a beautiful park strips away. Bonus airport shuttle.

10/10

Exceptional

23 Jul 2025

ingrid

Good location to town and airport. A little loud. But otherwise good choice.

Leisure Partner

2/10

Poor

21 Jul 2025

Jake

Free shuttle, no AC, Noisy, lacking customer service. Needs improvement.

Business_and_leisure Family

6/10

Pleasant

16 Jul 2025

Zoran

If you have a car..hotel was great..no car the extra walking got annoying.
The staff was great and our room was very spacious.

Leisure Family

8/10

Excellent

14 Jul 2025

Lisa

This hotel was OK for a 2 night stay. We had reserved 2 rooms and 1 of our rooms was not cleaned when we checked in. We had to move to another room. Some staff was very helpful, while others didn't seem to know what they were doing. The traffic noise was very loud day and night.

Leisure Family

8/10

Excellent

13 Jul 2025

Philip

1 BR queen, with sofa bed in large sitting area, full kitchen and fridge. Sofa bed was bad, thin mattress, could feel springs. Had to ask for sofa bed sheets etc but no problem getting them. Shuttle service good, must reserve in advance. Walkable to sights in town though a little further than other downtown hotels. Helpful and friendly staff. Value about average for pricey Juneau in summer.

Leisure Family

6/10

Pleasant

12 Jul 2025

Antony

Overpriced and average at best

It’s not downtown Juneau. It’s a 30 minute walk from downtown- a long walk in the rain. No breakfast or any food available. If I was paying $100-150/night it would have ok value but for nearly $300/night, I expected better, a lot better.

Partner

10/10

Exceptional

05 Jul 2025

Susan

This was like having our own 1-bedroom apartment, right on the ocean and walking distance to down town. We loved the kitchen and having a washer/dryer. Wonderful place to stay!

8/10

Excellent

04 Jul 2025

Melanie

The suites offer loads of space compared to most hotels and a nice view! Decor is out dated but the space made up for that. Staff was helpful and accommodating

Friends_and_family Family

8/10

Excellent

04 Jul 2025

Mitchell

Clean, comfortable suite with older amenities. July 3rd was a loud night with local fireworks celebration , but the locals were having a blast (more power to them). About a mile walk to downtown, but it was a nice walk and a welcome after a day of flying.

Partner

8/10

Excellent

02 Jul 2025

Rinat

Staff was friendly. Nice location. Outdated hotel, but they keep it maintained. The bed was not comfortable and the pull out sofa was horrible.

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Mary

.

Leisure Partner

8/10

Excellent

29 Jun 2025

Christine

Our room was not ready when we arrived, we had to wait almost 1/2 hour because it was not clean yet.
The bathroom did not have any hooks or bars to hang towels on which was frustrating.

6/10

Pleasant

29 Jun 2025

Frederic

nice sized rooms, great staff

10/10

Exceptional

27 Jun 2025

Patricia

Staff was super helpful. The property is close the ‘whale sculpture’ and boardwalk. About a mile to Goldbelt tram and cruise ship dock. Bald eagles everywhere!

8/10

Excellent

16 Jun 2025

JAMES

The staff was very helpful.

Leisure Family

10/10

Exceptional

14 Jun 2025

Brian

Juneau Hotel was a lovely place to stay. A great location within walking distance to everything, but far enough away from where the cruise ships dock to avoid the crowds and all their noise. A quiet, peaceful spot! Service was excellent and everyone was very friendly. The hotel was humble, not fancy, but our room was spacious, comfortable, and had everything we need.

My only issues were very minor ones. To be clear, despite these issues I would happily stay at Juneau Hotel again! Our room was weirdly warm, even though the thermostat was off. We had to spend a lot of time with the windows open. The heaters never felt warm so I don't know where the heat was coming from. The other issue was that the blinds weren't very effective, and since we stayed in June the sun was out 24/7. Both my wife and I still managed to sleep soundly, and I had sleep masks at the ready, but we didn't need them. No matter where I am staying, if I'm going to Alaska in the summer, I'm bringing a sleep mask, so I'd advise other travelers to do the same!

Partner

10/10

Exceptional

26 May 2025

joanne

GREAT KITCHEN

OUR STAY WAS WONDERFUL. GREAT LOCATION. QUIET, YET ABOUT A MILE TO TRAM STATION. THE KITCHEN WAS WELL OUTFITTED. MADE IT EASY FOR US TO COOK BREAKFASTS AS WELL AS DINNERS IF WE CHOSE. CLOSE TO HUMPBACK STATUE AND NOT FAR TO GROCERY STORE. MADE IT A VERY COMFORTABLE STAY.

Partner

10/10

Exceptional

25 May 2025

Donna

Great place to unwind following an Alaskan cruise

Our stay at the Juneau Hotel was a perfect way to end our holiday following a 7-day cruise to Alaska. Every room is a suite with its own washer/dryer so it was nice to pack clean clothes for our trip home. The hotel is walking distance to the cruise terminal and offers a free shuttle to the airport. The kitchen was well equipped with everything you need to cook your own dinners and breakfast.

Partner

10/10

Exceptional

24 May 2025

CHRISTOPHER

Courtesy shuttle from the airport, friendly staff, spacious room

Leisure