Name: Four Points by Sheraton Juneau
Address: 51 Egan Dr, Juneau, 99801, US

10/10

Exceptional

21 Jul 2026

Beth

The hotel is next to the hotel and very convenient. We used the shuttle from and to the hotel. It was very efficient. '

Family

8/10

Excellent

15 Jul 2026

Stephen

Beautiful view, friendly and helpful staff!

Partner

4/10

Poor

14 Jul 2026

Cathrynn

You pay a premium for a very modest hotel. Our room had a portable air conditioner that wasn’t installed. Instead, the hose was just laying on the floor. We also had a floor fan. For nearly $700 a night I would expect a little bit better climate control options than a floor fan and inoperable portable air conditioner.

Partner

10/10

Exceptional

09 Jul 2026

Doris

Close to shopping and the docks for cruises. Friendly staff. Breakfast was low-key but good.

Partner

6/10

Pleasant

07 Jul 2026

Cathrynn

Room had an uninstalled portable AC unit and a floor fan. For over $600 a night, it's reasonable to expect more than a floor fan for temperature comfort.

Partner

2/10

Poor

23 Jun 2026

Joseph

It was not worth $600.00 per night. There was no hot water in the shower, a water leak coming from the ceiling with a sticky residue, no air conditioning and it smelled stale.

Partner

2/10

Poor

21 Jun 2026

Erik

Dirty bathrooms, no A/C, paint slopped all over the room, and no ocean view

Family

8/10

Excellent

11 Jun 2026

Rohini

The check-in process was confusing as apparently my assigned room was given to another guest. It took a staff of four to figure out what happened but they more than made it up by upgrading to a room with water views.

Self

10/10

Exceptional

31 May 2026

Mary Kay

They had a nice shower after a week of travel. The staff was helpful and kind. Beds were comfortable.

Family

10/10

Exceptional

09 May 2026

Cori

The staff was great

Business

10/10

Exceptional

08 Apr 2026

Betty

My husband and I stayed three nights and our stay was very nice. Great staff, helpful always with a sense of humor. The location of the hotel, close to historic downtown and on the waterfront was very handy. We could walk to go shopping and restaurants. I would recommend this hotel to anyone and we will stay here again😊

Partner

8/10

Excellent

17 Mar 2026

Stephen

The water view is awesome! The staff is friendly. For
an older property the room was clean. The walk ability to downtown Juneau is great.

Partner

8/10

Excellent

30 Nov 2025

Shonda

Staff was very friendly and helpful.

10/10

Exceptional

23 Nov 2025

Howard

The room was clean and tidy. Bed made and new towels daily. Excellent location to walk to all of the shops in town.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Kelly

Front desk staff was reall friendly and helpful! Would definitely stay again!!

10/10

Exceptional

15 Oct 2025

Timothy

Was near all the thing we wanted to do.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Jimmy

Great place to stay

6/10

Pleasant

20 Sep 2025

Doug

Construction projects, tv not working for several hours, breakfast buffet food was cold and I could have built a wall using the seriously hard hash brown cakes.

Leisure

8/10

Excellent

09 Sep 2025

W Douglas

there is no ac in the rooms, just heat

Leisure Partner

10/10

Exceptional

25 Aug 2025

Kamalasen

Great staff, friendly and helpful, held luggage safely as we arrived early. Room was clean, all expected amenities. Brilliant, walkable location, and easy acces to services (concierge desk on the premises).

Leisure Family

10/10

Exceptional

21 Aug 2025

Charles

Great location. Clean property with all the essential facilities. Very friendly and helpful staff. Highly recommended.

Leisure Family

8/10

Excellent

11 Aug 2025

Steven

Very close to the town and shopping/eating facilities.

2/10

Poor

06 Aug 2025

jane

We paid on arrival and had no opportunity to see the room or hotel. Dirty, disgusting, run down, not air, plastic broken fans in hallways and rooms, stains on carpets and bed…. Staff and manager resists helping, Manager refused to allow us a credit as we wanted to shorten stay. Shockingly, this is a Sheraton … avoid

Leisure Family

10/10

Exceptional

29 Jul 2025

Stan

The front staff were friendly and helpful. There was no air conditioning and we actually were there on a couple of their rare hot days. But the staff gave us more fans, and it worked out fine. The coffee in the room was super weak, but the coffee in the lobby was great and they had tea & hot cocoa too.

Leisure Family

8/10

Excellent

18 Jul 2025

Mark

Accessibility to dining and dock area

Leisure Family

6/10

Pleasant

17 Jul 2025

greg

Didn’t like it

Leisure Family

6/10

Pleasant

16 Jul 2025

RAVI

Poor shower tab draining.

Leisure Family

4/10

Poor

18 Jun 2025

Suzanne N

We reserved two queen bedded rooms. They didn’t save them for us. We had to go to another hotel and get another room at additional expense. Very disappointing.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Thao

The hotel is very close to downtown of Juneau. Walking distance to restaurants and shoppings.
The room is clean. Towels are changed daily. Highly recommended.

Leisure

8/10

Excellent

06 Jun 2025

Richard

Located very close to everything

Leisure Family

10/10

Exceptional

01 Jun 2025

Kristen

Very convenient to cruise port

Leisure Family

2/10

Poor

31 May 2025

Claire

Unfortunately we had a terrible stay here and only stayed 2 of our 4 booked nights. They were undergoing incredibly noisy renovations which started at 7am and went of most of the day.

They are also incredibly understaffed with the general manager working front desk at all hours. After the second day of drilling we came down at 7am (along with several other guests) to ask if the drilling could stop we were told it was a 3rd party contractor and there was nothing they could do. After being told we had been made aware of this at check in (which we hadn't) we were finally offered to move to another hotel. We were then charged for the remaining 2 nights at the new hotel and have been struggling to get money back from the Sheraton but have eventually been offered credit on Hotels.com.

Partner

4/10

Poor

18 May 2025

Robert

Hammer drill hell

Unfortunately the hotel was under renovation-scheduled to be complete by May 1-it was still underway on May 9-10. Hammer drilling commenced at 7:20 AM and continued for 12 hours!!
We were given some compensation after we spoke with the staff, but MOST unfortunate for us -as we hoped to rest after a long travel day.

Partner

2/10

Poor

12 May 2025

Katherine

HOTEL cancelled hours before arrival.

This hotel CANCELLED our reservation just a couple hours before we arrived in Juneau, via EMAIL. They didn't even have the decency to call us. We were already in Seattle airport about to board our flight to Junaeu when I happened to see the email about the cancellation. When I called the hotel to ask about the cancellation and if they were rebooking us elsewhere they replied \"we're going to let you take care of that.\" They did not help us find another hotel - just left us stranded with nowhere to stay and scrambling for a room that night.
When we arrived in Juneau we went to the hotel and it's clear they are under serious renovations. There are entire floors in disarray, furniture stacked against windows on several floors. Another guest in our group stayed there and said it was horrible with drilling on opposite walls of her room at all hours, dust everywhere and a mess. This hotel should close to finish renovations and reopen when they're ready to accept reservations again.

Partner

2/10

Poor

11 May 2025

Thomas

Don’t stay here!! When I arrived they had sent me an email stating that they didn’t have any rooms available after I was already on my way in a plane. When I arrived at the hotel they told me they had no rooms available and sent me to the Baronof motel a Best Western establishment in Juneau. They said they were going through construction and had to cancel our reservation. They should have known this before I even booked.

4/10

Poor

06 May 2025

Carol

We didn't get to stay at this property. We were moved to another hotel, with a very tiny room. No view, window so dirty that we wouldn't have been able to see anyway. RV size bathtub.

Leisure Family

2/10

Poor

24 Apr 2025

Reyhan

There’s nothing unique about it. We were assigned to a room on second floor; but asked if we can have at upper floors ; the front desk told us all the upper level rooms are under renovation. Next day, from another staff we learned that rooms at 7th floor were available for guests. !
Eighty percent of the hotel is under construction
The room right across ours was under construction; there was noise and dust.
Had we known about this we would have reserved another Hotel. Expedia did not give this information. So we want to be compensated by some way.
Also the room we stayed was spacious but all furniture carpet etc were old. We did not get the route money’s worth.

Leisure Family

8/10

Excellent

20 Mar 2025

Debra

Nice stay, comfy bed and pillows. Advertised a Mountain View and my view was of old dilapidated buildings, trash all down the hillside. And windows in the buildings that stared right into my hotel window. I kept my curtains closed the whole time! False advertising. It also advertised a pub, which had closed. Wanted a restaurant onsite. Also false advertising. Staff was very nice.

Self

10/10

Exceptional

05 Mar 2025

alexander

centrally located

10/10

Exceptional

29 Jan 2025

Michael

Great View!

Leisure Family_with_children

10/10

Exceptional

26 Jan 2025

Mark Todd

Perfect Juneau hotel. Upscale, clean and tidy, friendly helpful staff, and very close to shopping and local attractions. Will definitely stay again next time I’m in Juneau.

Leisure Self

10/10

Exceptional

26 Dec 2024

Chris

Best of all worlds

A new, modern place to stay nestled between downtown Juno and the waterfront. The rooms are spacious, clean, and provide all of the amenities you'll need for your business or personal trip. Bright and clean bathrooms with excellent showers. Very friendly front desk staff. And a workout room with just enough equipment to make you sweat, whether you're a gym rat or occasional sweater. Great neighborhood with many of the best Juneau attractions within walking distance.

Business

10/10

Exceptional

02 Nov 2024

George

Great location. Short walk to anywhere downtown. Friendly staff. Clean hotel.

10/10

Exceptional

29 Oct 2024

Kevin

Great part of town and friendly people

Business Self

8/10

Excellent

28 Oct 2024

Craig

Older hotel centrally located. Easy walking distance to restaurants and shopping, tram and other tourist activities. Very friendly staff. Hotel was clean and comfortable. Views were great facing the inlet.

Business_and_leisure Friends

8/10

Excellent

10 Sep 2024

Joe

The reason I gave a 4 overall rating is because a hotel this nice should provide shuttle service to/from the airport.

Leisure Partner

4/10

Poor

06 Sep 2024

michael

Two star hotel with five star price

4/10

Poor

02 Sep 2024

Katrina

The view and the location are the only positives of this hotel.

What the photos don’t show is how dated this place is or that it smells like musty old carpet and stale smoke that they attempt to cover up with overly strong plug ins in the hallways. It smells like a smoker with too much perfume.

The bed was too soft for two people to share. I spent the whole night tipped sideways like sharing an air mattress with a heavier person. Pillows are lumpy when you lay down and flat as a pancake by morning.

When I booked this place there was a restaurant advertised but no such thing when we checked in. The room was mostly clean but there was quite a bit of hair in the corners when we checked in. On our last morning the cleaning lady barged right into our room without knocking, several hours before our checkout time.

Front desk staff was polite when we checked in but on second night the front desk girl was eating takeout with her friends at the tables in the lobby when we stopped by to buy bottled waters. This is not the kind of facility or service I would expect from Marriott or Sheraton. In fact for the same $500/night we stayed in much nicer hotels on the Vegas strip.

I get that Juneau is remote and a tourist town but this is ridiculous. We would not stay here again.

Leisure Partner

10/10

Exceptional

24 Aug 2024

Eve

Sadly, no bears

Great location. Perfect for walking everywhere in downtown Juneau. The staff was friendly, the rooms were big, clean and bright. The bed was comfortable. The bedding was clean. The mattresses were clean. The only thing that would have made the room AMAZING would have been a room at the front of the hotel so that we could see the port and harbor and a little more night sky. As is, the room at the back of the hotel faced a nice bunch of trees and some houses, and a slightly noisy air conditioner. And that was fine, but a little disappointing given the amazing scenery out the front windows. We stayed for a week. The staff had my room number and promised to call me day or night if a bear wandered by the hotel, but sadly, no bears.

Friends_and_family Family

10/10

Exceptional

05 Jul 2024

Rosemary

For Juneau this property is in a great location with great staff.

Leisure Partner

10/10

Exceptional

13 Jun 2024

Jan

Great customer service

Martha at front desk is amazing.

Friends_and_family Family

10/10

Exceptional

03 Jun 2024

Karen

Good proximity to downtown restaurants and activities. Concierge service for tram tickets. Free parking. Clean. Refrigerator.

Leisure Partner

6/10

Pleasant

01 Jun 2024

Jeffrey

4 star price with 1 star service and property. Check in staff not helpful. Need better system for check in. Room tired and dated. Some garbage on floor from prior guest.

Leisure

10/10

Exceptional

15 May 2024

William

Large window overlooking the port, was a wonderful view of float planes taking off, and watching the cruise ships.

6/10

Pleasant

11 May 2024

Brad

Property is tired. Staff was friendly and the room was clean but dated.

Leisure Family

8/10

Excellent

10 May 2024

Steve

We stayed here because it was directly across the street from our cruise embarkation. Easy to walk anywhere in town. Front desk very friendly and helpful. Hotel was very clean. We stayed one night on either end of our cruise. The first night there was a problem with the boiler, so the shower was luke warm at best. Second night it was rather warm in the room and there is no AC. Sleeping with the window open made it bearable.

Leisure Partner

2/10

Poor

06 Mar 2024

Jacqueline

Disgusted

The hotel room was filthly and they never refreshed room even when you asked

First day went to take a shower and there where no towels in the room. The ice bucket smelled of urine.

Completely dated, doors made of cheap material. The lifht switches where filthy with black mold

I live in NYC and that price point I would have stayed in beautiful hotel

Friends_and_family Family

8/10

Excellent

20 Feb 2024

Raymond

Central, easy to walk to downtown

Clean and unremarkable,a bit older, but beds were fine and it was clean. No on site breakfast. Parking super convenient.

Friends_and_family Family

10/10

Exceptional

30 Oct 2023

Joseph

Nice sleep

Leisure Family

4/10

Poor

04 Oct 2023

Verified traveler

Check in was pathetic, both check in agent were rude non cooperative, hotels had lots of room available asked them to put all 7 rooms at one floor, I will never book the hotel again. No one was there to take luggage or help for anything. Service was really pathetic.

Friends_and_family Family

10/10

Exceptional

24 Sep 2023

Wendy

I loved the fresh coffee that was available every morning in the lobby., that the bus station was next door, and that there were a dozen bars, shops, restaurants, trailheads, and activities within walking distance. The window views and staff were nice. My only small complaint might be that a small continental breakfast would’ve been great. There are few breakfast places that open before nine in Downtown Juneau.

4/10

Poor

07 Aug 2023

Anh

Rude service at the front desk. Room is old and doesn’t have AC so was very stuffy for those rare warm days.

Leisure

6/10

Pleasant

04 Aug 2023

Tracy

Facilities were acceptable. Personnel were not very helpful especially the concierge. Good location. At least offer pastries. When we finally noticed the coffee pot it was empty.

Leisure Family

6/10

Pleasant

31 Jul 2023

Karen

The staff are super friendly and helpful. The property is in need of updating. For example, the bathroom had no fan.

Leisure Family

10/10

Exceptional

23 Jul 2023

Alkesh

Perfect location

Leisure Family

4/10

Poor

19 Jul 2023

Nicole

1 star hotel for a 4 star price - don’t recommend

Would not recommend staying here. It is outdated with very cheap linens, bedding and bed. The staff is incredibly rude and you have to ask multiple times for something such as towels. We asked for our room to be cleaned (3 night stay) and they never cleaned it.

Absolutely not worth the astronomical prices they’re charging.

The only pro to this property is the location, but there’s plenty of other options in the downtown area. Would not recommend.

Partner

10/10

Exceptional

12 Jul 2023

Lesley

Best hotel in Juneau, although its a bit pricey. Modern and tasteful decor in the rooms. I had a room on the 5th floor that faced the waterfront, giving a beautiful view.
Close to restaurants and shopping. Nice restauraunt and bar on the premises and free parking. A definite bonus was the cooling system in the room the worked as well as a decent air conditioner.

Leisure Family

6/10

Pleasant

05 Jun 2023

Deborah

Good location for cruisers. No help in getting a ride to airport

Leisure Friends

10/10

Exceptional

04 Jun 2023

Tanya

We stayed 3-nights at this property for a visit to Juneau. Our room was basic, clean, with basic comfort. We faced the cruise ship port, which was fun. Thank hotel was quiet and the staff very friendly and helpful. We noticed the inside of the bathroom light switch looked like it needed replacement and the bathroom lacked a vent fan. The bed should have had a softer pillow top and a few more sleeping pillows would have been nice. The onsite restaurant, McGivney's, doesn't offer breakfast, and was often short staffed, with long waits and often out of several items each visit. They offer basic bar food, but there are lots of other decent eateries nearby. McGivney's staff was friendly. There's no pool or work out facilities that we saw in the hotel. Overall, a fine stay, in a safe, convenient location, with great staff, and basic rooms and amenities.

Business_and_leisure Family

10/10

Exceptional

17 Jan 2023

Suzanne

Great staff- excellent location

Leisure Self

10/10

Exceptional

12 Dec 2022

JoAnne

Very friendly staff at the reception desk and the restaurant/bar

Partner

6/10

Pleasant

10 Oct 2022

james

There is no housekeeping. My shower/tub didn't drain. Noise from the hallway is quite loud. On the plus side the staff is friendly, the wifi works and it's a great location. OH and the restaurant used to be open for breakfast but that is no longer the case.

Business

6/10

Pleasant

22 Sep 2022

Anne

Front desk staff were not always available and helpful. TV remote did not work. One elevator was not working. Was noisy (water view).

Leisure Partner

6/10

Pleasant

20 Sep 2022

Lucy

Understaffed. They weren't ready at the designated check-in time, and the restaurant was closed, both as a result. It was perfectly fine, but way overpriced for what it was.

Business

8/10

Excellent

31 Aug 2022

Verified traveler

Stunning Juneau Scenery

Location was extremely convenient for shopping, restaurants and cafes in downtown Juneau. Also close to Mt. Robert tram and excursion stalls. Hotel also offered concierge services on-site. Our room was decent size and the sea views were amazing.

Partner

4/10

Poor

31 Aug 2022

Vicky

The house keeping staff would slam doors late at night. Even though I was told there would not be daily house keeping, because they were short staffed.

Leisure Self

4/10

Poor

26 Aug 2022

robert

Juneau

The staff was unprepared and not there to accommodate. We attempted to check in at 1:00pm and were advised the room was not ready. Came back at 3:00pm and still had to wait 45 minutes. There was another lady in the lobby at 3:00pm that had been waiting all day to check in.

Partner

2/10

Poor

18 Aug 2022

Patrick

I couldn’t use the bon voy app to check in, and I’m not getting credit for the days I stayed because I booked through Expedia.

4/10

Poor

29 Jul 2022

Paul

Too expensive for what you get. Very run down and dated hotel and no AC in the rooms.

Business Self

10/10

Exceptional

22 Jul 2022

Jennifer

Great experience. We had a room that overlooked the harbor. The room & beds were incredibly comfortable and the room was very clean; also the bath appeared to be updated. The Sheraton was convenient to walking around town and also to loading our gear onto our ship. It's probably the nicest hotel in Juneau for the price.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2022

curtis

The view from the room was breathtaking

Leisure Partner

10/10

Exceptional

01 Jul 2022

Mary

Great location!

Leisure Family

10/10

Exceptional

16 Jun 2022

Susan

Nice location with friendly team

Great location. Easy walking distance to all activities. Welcoming front desk. Restaurant food was good with friendly bartender.

Partner

4/10

Poor

08 Jun 2022

Puangphet

Room is very old.the hotel use portable air con

Not so good

Friends_and_family Family

6/10

Pleasant

23 May 2022

Erin

Great location, poor service.

Great location, poor service. We stayed 5 days 4 nights and had to make multiple requests to replenish our coffee, toilet paper, etc. Even after making these requests we were only given enough for 1 cup of coffee.

Partner

6/10

Pleasant

23 Mar 2022

Jerrold

Good location, friendly and helpful desk staff. But overall a tired property, not up to date, and no breakfast in restaurant.

8/10

Excellent

22 Mar 2022

Tammy

Location is perfect for easy access to downtown shops and restaurants. Staff is great and friendly. The only improvement to the would be new mattresses. The springs could be felt through the mattress covering. Overall, would definitely stay there again.

Leisure Family

10/10

Exceptional

17 Jan 2022

scott

Great and helpful staff

8/10

Excellent

06 Jan 2022

Adam

Fine property, helpful staff.

Business Self

10/10

Exceptional

09 Dec 2021

Tracy

great view, friendly staff, quick check in and quiet room. no complaints here.

Business_and_leisure Self

8/10

Excellent

13 Oct 2021

Paulina

Kristi and Nikki at the front desk were very friendly and professional. Kristi specially made the stay at this hotel great! She assisted with solving an issue with Expedia, helped with getting TV service in the room and made sure everything else was in order. Thank you very much Cristi. The hotel had an adjacent restaurant and it had good bar food. Its location was also walkable to downtown Juneau where the museums and tram is located. Good gym too.

Leisure Family

10/10

Exceptional

02 Oct 2021

LaTeshia

If you're as picky as I am about hotels and you just happen to be headed to Juneau, YOU WANT TO STAY HERE! Location is great for everything because everything is within walking distance - shopping, tourist buses, places to eat, tram up the mountain and the cruise ship ports are right there! The hotel is clean and staff was super friendly (I spoke with the 2 young ladies that are there early mornings til maybe 2 or 3pm). I apologize as I didn't get their names, but they're awesome! Even gave me a copy of a map of the area listing some notable places. Great experience!

Leisure Self

10/10

Exceptional

13 Sep 2021

Clinton

Nice hotel and location.

Self

10/10

Exceptional

07 Sep 2021

Diane

This is one of the only hotels very close to downtown. So it’s super convenient. Beautiful view from the guest rooms. You can tell it’s been remodeled as my guess is that bathroom cabinets were re-painted. Our shower drain was totally clogged and there was a bath by the time we were done with showers. Also there were only two TV channels. Not a huge deal since we were watching TV but still there should be more than two. but the beds were super comfortable. Nice views, and a very helpful concierge. Restaurant downstairs was nice. Not fine dining by any means, but ok for something quick and a beer. We would stay again!

Leisure Family_with_children

10/10

Exceptional

28 Aug 2021

son

Very clean, convenient location lose to downtown and boardwalk. Nice and helpful front desk staff. Room was spacious with water view.

Leisure Family

8/10

Excellent

23 Aug 2021

yuan

Good location

10/10

Exceptional

23 Aug 2021

Sallie

This downtown hotel was fine - convenient and clean. There was always a wait at reception. There is no breakfast option, and few options nearby. Juneau is understaffed overall right now and with the return of cruise ships the problems will continue. Overall, the hotel me our needs.

Leisure Partner

8/10

Excellent

23 Aug 2021

Daniel

Loved the view. Hotel has a great, central location to downtown Juneau. Hotel doesn't offer a continental breakfast, no pool or hot tub. Also, due to a staffing shortage our room wasn't cleaned at all the 4 days we were there.

Leisure Partner

10/10

Exceptional

24 Jul 2021

Verified traveler

Loved four points and Juneau

We enjoyed our stay at four points and Juneau. Centrally located to the town’s amenities. The staff was friendly and responsive, and the facilities clean and kept well. Thank you for a great stay.

Friends_and_family Family

10/10

Exceptional

19 Jul 2021

Susan

Our stay at Four Points

Very comfortable rooms. They were clean as was the main areas of the hotel. We received excellent service from the front desk staff.

Partner