Name: Baranof Downtown, BW Signature Collection
Address: 127 N Franklin Street, Juneau, 99801, US

6/10

Pleasant

20 Jul 2026

Rod

The location is very good

Partner

2/10

Poor

19 Jul 2026

Issa

This place is complete DUMP! I have to think that some of their reviews are fake because I don’t know how someone could rate this place above a 1 star. A bunch of things in our room didn’t work - lights, the kitchen sink, etc. Then the ceiling of our bathroom started leaking. We spoke to the front desk staff - which had the customer service depth of a piece of dry toast - and switched rooms. The manger said the original room were in wasn’t even supposed to be rented. The new room did have an updated bathroom - but the fridge didn’t work, dry wall was cracking, the shower curtain was like 6” too long for the shower, the shower head had a broken fixture, no screens on the windows, no AC, and because this building is old AF it’s hot as hell if the windows are closed.

Breakfast restaurant has the worst service, there were bugs in 2 drinks - I felt ill after eating here.

Zero effort from any of the staff or the managers. Literally everyone is phoning it in at best. The front desk shouted personal information like phone numbers and room numbers so the whole lobby can hear. When we said we had a leaking bathroom - no offer to change rooms (I had to ask for it), no comped room, no free breakfast not even an apology. Key cards to rooms stopped working and had to be reset daily. Our room rates are over $400 over a holiday week for a quality of hotel that’s no better than a cheap roach motel.

Partner

10/10

Exceptional

19 Jul 2026

Rayburn

Nice bar and restaurant

Friends

4/10

Poor

17 Jul 2026

Lennie

Room was noisy. Bed was very hard. Pillows were poor. Room very dated.

Friends

10/10

Exceptional

16 Jul 2026

Thomas

A+

Partner

6/10

Pleasant

13 Jul 2026

Brent

For Alaska this is acceptable. Overall the staff was nice and helpful, room was clean and was convenient location. My experience is there are few options and was better to be in the city than by the hotel.

Family_with_children

4/10

Poor

13 Jul 2026

Mary

Old, rooms felt old, thin walls, breakfast not great. Its a hotel for cruise ship people.

Partner

6/10

Pleasant

11 Jul 2026

Mark

Room was adequate. TV did not work and no shampoo in the shower. It was empty. Everything else was decent.

Partner

2/10

Poor

06 Jul 2026

Issa

This place is complete DUMP! I have to think that some of their reviews are fake because I don’t know how someone could rate this place above a 1 star. A bunch of things in our room didn’t work - lights, the kitchen sink, etc. Then the ceiling of our bathroom started leaking disgusting brown water. The manger said the room wasn’t even supposed to be rented it was “out of order.” Then I had to ask for a new room, it was not offered. “New” room had a bunch of things broken too.
Key cards had to be reset every day because the card readers are 30 years old. Staff all appear to be teens with no training and zero customer service, the cleaning staff will just hang out in rooms watching tv, some seem to live at the hotel and walk around barefoot or in pjs in the lobby at night. You can hear everything your neighbors do or say, and the rooms are insanely hot with no AC or temp control. The restaurant is gross - gnats in our food and overpriced. The room rates are outrageous-$400+ a night for several nights of our stay for the equivalent of a truck stop motel. Rate is worth no more than $80 a night at most. This place is a ripoff - book ANYWHERE else.

Partner

10/10

Exceptional

05 Jul 2026

Susan

Great location! Walking distance to everything!

Partner

6/10

Pleasant

04 Jul 2026

Randall

Property was a very classic property. Great potential to be a beautiful place. Nothing takes the place of a well kept property. This hotel needs a good cleaning. Good luck on that.

Partner

6/10

Pleasant

04 Jul 2026

Arisa

Rooms were passably clean, but I found a bit of candy wrapper on the floor.
The Mt. Roberts tram office is a popular landmark for tour meeting spots, but my map app wasn’t super clear on its location. When I asked the woman at the front desk to confirm, she didn’t know where it was. Juneau is a small city. I’m not expecting her to know where everything is, but she should learn some basics. The breakfast buffet, which was around $20, was on par or slightly worse than continental breakfasts that are free at comparable hotels elsewhere. Better to order from the menu.

Family

10/10

Exceptional

01 Jul 2026

Walter C

Location, Location !!! Close to restaurants, coffee shops. No need to rent a car
Beds are very comfortable
Best crew team of friendly people 😍😍

Partner

10/10

Exceptional

30 Jun 2026

Paul

Close to downtown.

Family

2/10

Poor

29 Jun 2026

Diane

Expedia booked us the wrong day. We stayed Friday and Saturday. They booked us Sunday. Expedia refused to credit us Sunday unless the hotel oks it. I spoke to the hotel desk several times. They assured me they would take care of it. They did not! So I got charged for a room i never used!

Partner

6/10

Pleasant

28 Jun 2026

Lisa

Good location and older classic building. Had trouble with room overheating. Could not stop heat and it was very hot in room, near impossible to sleep even with window open and 42 degrees outside it didn’t offset the heater. Talked to staff 3 times to eventually get a small fan which helped slightly. Not the problem I expected in Alaska!

Family_with_children

2/10

Poor

28 Jun 2026

Josilyn

Do NOT stay at this property. We were in room 211 and the window glass was actually broken and there was an attempt to glue it back together. The curtains were too short so light was combining in. You can literally hear people in their rooms on either side urinating. Wall paper peeling off and the list goes on.

Partner

10/10

Exceptional

27 Jun 2026

Brandon

Historic property that is well maintained and provideds a great experience. I loved how large my room was and the bed was very comfortable. Location is perfect if you would like to experience downtown Juneau. I am looking forward to my next visit in the near future. Thank you for such a great experience.

Self

6/10

Pleasant

27 Jun 2026

Nathan

Step into 1950 with 1950s decor, amenities, and comfort.

Family_with_children

6/10

Pleasant

27 Jun 2026

Susan

The location is good, in town near the center. But the hotel itself is a little run down and in need of some renovations
Most of the staff was pleasant but not overly helpful
Room was extremely hot but once the heat was off it cooled to acceptable levels
Not all that many options in Juneau in the first place.

Partner

8/10

Excellent

26 Jun 2026

Christopher

Nice, looks like they are renovating it. No air conditioning but other than that was good.

Self

2/10

Poor

25 Jun 2026

Ethan Christopher

Needs an overhaul

4/10

Poor

24 Jun 2026

Sheryl

Pretty disappointed. Pretty expensive for a worn outdated property. There is no AC and it was warm in Juneau at the time we went. Very hard to sleep. The windows were open but you have to close the curtains because of the sunlight at night. Our tv wasn’t working, we were told “oh the tv doesn’t work on floors 8 & 9” after we called to the front desk to ask about it. The pictures online look pretty good but they are deceiving. Stay somewhere else if you can. It’s ok if this is all that’s available.

Partner

10/10

Exceptional

23 Jun 2026

Daniel

A very good option for downtown Juneau. Classic old-town feel. No air conditioning in the rooms except for a fan but I understand, AC days only happen a few times per year. Quiet and clean room.

Business

10/10

Exceptional

23 Jun 2026

Mark

Great staff and very helpful

Self

10/10

Exceptional

22 Jun 2026

Suzanne

Perfect location. It was an older building, the rooms were small, but the mattress and pillows were excellent! The staff was friendly and helpful. The restaurant was so convenient as well as the laundry room. We would definitely stay here again!

Partner

8/10

Excellent

21 Jun 2026

lisa

could have put at least a contineintal brekfast out.. but thaks for coffee and water. walls very thin and can hear everything in rooms next door.. but prob becasue of old hotel

Friends_and_family Friends

6/10

Pleasant

20 Jun 2026

Lisa

Hotel needs to be refurbished and hard to sleep at night because it was so hot in the room.

6/10

Pleasant

19 Jun 2026

Maria

Location. Other than that. Hotel is old. Needs to be upgraded

Partner

8/10

Excellent

12 Jun 2026

Jill

Staff was helpful and hotel was fine. And it was clean.
It's a bit of a run down bldg. And it is expensive because it is in Juneau but it is right downtown. We had a room on the back and it was quiet. We were there for a short night before an early morning flight. The staff reserved a taxi for us for 5:30 am. The taxi did not arrive and the morning staff for since that they'd had problems with this taxi company. We had no problem getting a Lyft. The nighttime staff person thought maybe a taxi reservation would be better since it was such an early morning ride. But that didn't pan out. There was also quite a bit of a security line at the airport. We waited half an hour to get through the TSA PreCheck line. But that's not the hotel's problem; they were fine.

Partner

8/10

Excellent

11 Jun 2026

Rohini

The room was hot as heat couldn’t be brought down. The front desk person told me that maintenance tech would come and have a look. It wasn’t fixed so had the fan on all night, would have preferred to open the window but couldn’t do so because of mosquitoes.

Self

10/10

Exceptional

10 Jun 2026

Margaret

Great location for exploring the town.

Friends_and_family Friends

6/10

Pleasant

05 Jun 2026

Mark

No hot water

4/10

Poor

04 Jun 2026

Alan

Room temperature unacceptable

Fan didn't cut the mustard

I had like sleep as I was sweating

Very disappointing

Google recommend Capital expenditure for AC

Family

10/10

Exceptional

02 Jun 2026

lorelei

Close to town, perfect location with tons of restaurants

Friends

6/10

Pleasant

01 Jun 2026

Silvia

Good location, was clean. Most staff were very nice and helpful.

Partner

8/10

Excellent

29 May 2026

Richard

Older hotel, but right downtown.
Walk to the tram, but it was broken down expected to be fixed in June. You can easily walk to bars, shops, and restaraunts. Many, many jewelry shops if you like that stuff. Suggest the M&M city tours for a two hour area tour and great narration!

Partner

6/10

Pleasant

26 May 2026

Apolonia

First off, I love traveling to Alaska. The location of this hotel was perfect. We were able to walk everywhere. The only issue we had, no hot water, talk about a disaster. We got refunded for 2 of our 4 night stay. Because location was ideal, I would book again.

Partner

10/10

Exceptional

25 May 2026

Poojitha

Clean but outdated. The room had a good view

Family_with_children

2/10

Poor

22 May 2026

John

The connecting room had little blockage of the sound from noisy neighbors. The neighbors were noisy late at night and early in the morning. Staff did nothing to alleviate. The neighbors didn't answer the door nor quiet when knocking on the door.

8/10

Excellent

22 May 2026

Patricia

The Baranof is a lovely old hotel and we enjoyed our stay. It's very convenient to restaurants and shops, with an attached laundry that was clean and came in handy. They had staffing issues when we were there, so they were unable to offer dinner, but the buffet breakfast was good. Their heating system is very enthusiastic, and there were no in-room controls, so were were told to open the windows if we wanted the room cooler. This seems like an inefficient way to handle the problem, but that's what we did.

Partner

6/10

Pleasant

15 May 2026

Merritt

Room was clean but very small. In desperate need of updating. No continental breakfast. Terrible coffee. Would be fine for about half the price.

Friends_and_family Family

4/10

Poor

15 May 2026

Wendy

That hotel was not good no hot water toilet is not working. No heat in the room. I read that. I’ll give it a thumbs down.

10/10

Exceptional

10 May 2026

ROGER

Staff is very friendly, and the bartender and restaurant staff are very attentive

Self

10/10

Exceptional

05 May 2026

Kenny

Friendly Staff. Good location

Self

10/10

Exceptional

03 May 2026

JANELLE

We had a great stay! The hotel is older, but has been kept up and was clean, there was plenty of room, and the staff was wonderful. The breakfast buffet was simple but adequate and again, wonderful staff. It’s right downtown making shopping and restaurants very walkable. We would gladly stay again.

Partner

2/10

Poor

03 May 2026

Malachi

Not clean, piss on door and bathroom wall, towels dirty, half working keycards, packed elevator, thin walls, old property seems like.

8/10

Excellent

03 May 2026

Courtney

The room was very clean inside and very comfortable for a getaway. The only complaint was the windows were very dirty so it made seeing out of them difficult but that’s not a daily job so it’s understandable after the winter we’ve had! Staff was wonderfully helpful, from delivering towels to the room to having to go utensils when my late night dasher forgot them! The breakfast in the morning was tasty but the portions were small for the price point (there are very similar restaurants in the area for better size/price ratio)! I would absolutely stay here again, such a great location!

Partner

10/10

Exceptional

03 May 2026

Chih

Off the bat, it’s an old hotel. The lobby gives it away even if the exterior doesn’t. There’s definitely an air of the Shining in the lobby, But they are remodeling. You can tell when you enter the room.
I love the color they chose for the bathroom! I love butter yellow! And they use real tiles, not fiberglass stuff. The shower gave strong sprays so showers in the morning was a treat.
I chose the lowest rate room so the room was in the smaller side, but the sheets were super crisp and the mattress was better than any I’ve slept on. The pillows are fluffy and firm. Housekeeping gave me new towels everyday and they remade my bed so I come back to crisp made bed.
The lobby staffs were helpful too! The hotel is centrally located to restaurants and shops.
I really enjoyed my stay here!

Self

10/10

Exceptional

02 May 2026

Huhnkie

Thank you

Self

4/10

Poor

01 May 2026

Branden

Paper thin walls, you can hear every conversation, and everything else going on. The water never turned hot, or even warm, in the shower. I tried to add the discounted breakfast fee after I booked and was told that wasn’t possible (not sure why they couldn’t add it to my bill). The one redeeming thing was the breakfast restaurant staff who were very courteous.

Self

10/10

Exceptional

24 Apr 2026

Kim

Need an airport shuttle! Quiet, especially the back corner room. Good breakfast but not included. Nice to have room cleaned every day!

Self

10/10

Exceptional

24 Apr 2026

Kraig

clean room, friendly staff

Self

8/10

Excellent

29 Mar 2026

jay

So, I must say I loved staying there. BUT, it’s old. Our room was clean and quiet. Tub dripped a bit which I didn’t care about. Window to didn’t shut quite right. The parking lot was nearly unusable cuz they chose not to deal with the massive snow, but they directed me to a lot across the street I could poach if I left by 8am. You can tell it was amazing in its heyday. My daughter (9) gives it full 5 stars. I only rated cleanliness lower because the ice machine on 2 had LOTS of dust on top of it the whole 4 night stay. Ice machine on 4 didn’t work. All that said, I found it lovely and would wholly recommend if you don’t mind a few quirks in a beautiful old hotel that’s got clean rooms and great food nearby.

Family_with_children

6/10

Pleasant

24 Mar 2026

Tanya

I was told the bar and restaurant would be open while we there, it was closed because of no staff, No Airport shuttle service, No fresh water, it was left over from the night before, No coffee, We parked in hotel parking, It was snowing horribly for days, we got stuck in parking because nobody had shoveled or plowed, And not a tow truck came to help us,

Partner

10/10

Exceptional

16 Mar 2026

Greg

Easy enough to access things downtown

Self

6/10

Pleasant

06 Mar 2026

Brenda

They tried their best. Parking lot was a nightmare and minimal maintenance. We couldn’t even use our rental car and had to shovel ourselves out. Minimal staffing for restaurant and bar. Business center printer broken. Heat in room broken. Television did not work for 95 percent of trip. On the positive, room was very clean and spacious. Appreciate housekeeping and our waiter at the 127 restaurant was phenomenal.

8/10

Excellent

04 Mar 2026

Vida

The hotel is old and needs some maintenance but the room was spacious and comfortable. Pleased with my stay and overall good value. Very convenient location

Self

4/10

Poor

04 Mar 2026

Thomas

Lots of issues with this property.

6/10

Pleasant

22 Feb 2026

Kateri

Rather room would not get warm- but it was really cold outside. The room was clean but definitely dated. The staff was nice and accommodating. There needed to be an extra blanket in the room and the pillows were not very comfortable for the price of the room. Again, the place was clean, and staff let me check in early however for the price I expected better bedding and the room to be warmer or extra blankets to be available.

Self

8/10

Excellent

21 Feb 2026

Cheryl

Great

Partner

10/10

Exceptional

16 Feb 2026

Joni

Great stay we had overall! The room and bed were so clean and comfortable

10/10

Exceptional

14 Feb 2026

Alexander

Very helpful staff

Leisure Partner

10/10

Exceptional

01 Oct 2025

Kristin

Chris (Kris?) is amazing!

Leisure Partner

6/10

Pleasant

30 Sep 2025

Enrique

Hotel needs a revamp… staff is awesome

Partner

10/10

Exceptional

27 Sep 2025

Kathleen

Wait at elevator every day
Lines at breakfast

10/10

Exceptional

26 Sep 2025

Celia

Really nice place.

Friends_and_family Family

8/10

Excellent

23 Sep 2025

Amy

Convenient to downtown Juneau, the port.

Leisure Partner

6/10

Pleasant

18 Sep 2025

Kati

Could not sit on toilet w door open, door hits toilet. Bathroom so small. Not clean and smells bad. Beds comfy and service was good.

Friends_and_family Family

6/10

Pleasant

16 Sep 2025

Mark

This hotel was built in 1931, probably one of the first in the
town. Could use some facelift but it worked for me. the walls are a little thin and if you are loud enough you can here it. I guess it all depends who you have next to you. It was quiet for me. The breakfast's are good if you want to eat at the hotel. Location/location/location - this place is near everything. Nothing more than a five to 10 minute walk in all directions to see the main stuff. I'd give the hotel a 3.5 rating if you could on the survey.

4/10

Poor

15 Sep 2025

Jennifer

Wouldn’t recommend.

8/10

Excellent

14 Sep 2025

Amanda

At the “upper end” of town but within easy walking distance to shops, restaurants and sights. The staff were all super friendly and helpful. A good sized, clean room with everything you could need. There was an issue with only one lift working at the time which caused some chaos and delays due to the amount of guests (cruise ship guest influx) but that was the only negative and not something the hotel could easily fix in a day as they needed to get the part in from elsewhere in the state. Overall, I enjoyed my stay here.

Leisure Self

2/10

Poor

10 Sep 2025

khalida

We stayed for 4 days in first week of September.. elevator did not work for most of the time we were on the nineteenth floor and end up taking stairs . Rooms were extremely hot and they had no fans we could wait to leave

10/10

Exceptional

08 Sep 2025

TOM

Friendly staff. Good location.

6/10

Pleasant

02 Sep 2025

Jorge

Mediocre

The food in the restaurant was pretty good and the staff was friendly. It is in a very central location. However the rooms have no AC only fans. The rooms were very hot. Our bathrooms was flooded and overflowed into the hall. It had a pipe leak.

Partner

10/10

Exceptional

01 Sep 2025

Marcia

The hotel is older, but very comfortable. Improvements were made since we were here a year ago. Dining room was nice for breakfast x2. I would happily stay there again. It's nice to have the food trucks next door!

Family

6/10

Pleasant

31 Aug 2025

Barbara

We liked the historical aspect of the hotel and access to the historical downtown. Property is showing its age but still comfortable. No a/c in room but with the fan it was fine

Leisure

8/10

Excellent

31 Aug 2025

kelli

Lovely location. Situated in the heart of downtown Juneau. Walkable to all restaurants, bars, shopping and activities.

Leisure Family

8/10

Excellent

26 Aug 2025

Barbara

Great place

Leisure Partner

6/10

Pleasant

17 Aug 2025

Martin

The property is well located, close to shops, restaurants, bars. However, rooms are small and feel stuffy. The hotel is est. in 1938 and probably still got the same design, which is not a bad thing when restored properly or kept clean. Central heating is on all the time, we had to keep the window opened and install a window fan to cool it down. The bar does not stay opened late. The restaurant at the hotel is opened only for breakfast.

Business_and_leisure Partner

8/10

Excellent

16 Aug 2025

Lora

Prime location in downtown Juneau. Easy walk to shops, harbor, state capital, etc. Hotel is a bit dated but clean. For a “signature” hotel would have liked nicer towels.

10/10

Exceptional

12 Aug 2025

Jaime

We had a pleasant stay in this hotel, walking distance to main attractions.
Small bathroom that smelled damp.

Leisure Partner

2/10

Poor

11 Aug 2025

Philippe

Bed was fine, but the building is old and run down. The room was extremely hot and, after talking to a local resident, it seems that this is normal - it’s hot in the summer and cold in the winter. There doesn’t seem to be good temperature regulation.

Service was fine and they were friendly enough as a whole.

Leisure Partner

8/10

Excellent

10 Aug 2025

Heidi

Outdated but well maintained, friendly

Very welcoming staff, very clean hotel.

Friends_and_family Friends

10/10

Exceptional

10 Aug 2025

Robert

Good stay, I would stay there again.

Great stay at the Baranof. Staff is friendly and helpful and the breakfast is good, though not included. You choose between menu, which is good and buffet, which is so-so.

Self

8/10

Excellent

05 Aug 2025

Nick

Older building, great location. Rooms small but comfortable. Elevators very small and extremely cramped. Staff very friendly.

Partner

10/10

Exceptional

01 Aug 2025

Charles

Good

6/10

Pleasant

30 Jul 2025

Stuart

Bad pluming, few outlets, uncomfortable beds

8/10

Excellent

28 Jul 2025

Christel

Walking distance of downtown. Fantastic breakfasts served in the restaurant

Leisure Family

10/10

Exceptional

28 Jul 2025

June

Easy checking.

Leisure Friends

8/10

Excellent

27 Jul 2025

Karen

The room I got- which was one queen bed -was very small maybe comfortable for two adults. The location is good, the port and downtown shops are at a walkable distance.

Business_and_leisure Self

8/10

Excellent

27 Jul 2025

David

It was fine - clean and good service. Decent restaurant. A bit dated, but no big deal - it met our needs.

8/10

Excellent

26 Jul 2025

BRIAN

Several great restaurants and eateries are within walking distance. Very easy to access the main road.

Leisure Family

10/10

Exceptional

25 Jul 2025

Dan

It was at the end of the downtown area so quite convenient

Leisure Partner

4/10

Poor

24 Jul 2025

Randy

A faded landmark in need of serious renovation, this was one of the loudest and most uncomfortably warm hotels I have ever experienced. Maintaining a bearable room temperature required opening the window, letting in constant street noise from late night rabble rousers to pre-dawn street cleaners and trash pickups. Banging radiator pipes woke us multiple times. In most other cities, this would be considered a low end property with its dated furnishings and finishes. Did not dine in-house, but noticed extremely high prices for breakfast etc.

Leisure

6/10

Pleasant

20 Jul 2025

John

Lazy staff. A lot of small broken items in the room but over all was clean.

Leisure

6/10

Pleasant

17 Jul 2025

Rachel

This property is really run down and could greatly benefit from a renovation or room refresh. The rooms are stuffy and warm, mattresses are worn down, and the black our curtains do t fully close, making sleeping in 18 days of daylight challenging.
The highlight of this property is Kelli the concierge. She was friendly, informed, and honest about which excursions would be best for us. Kelli was wonderful, while the property beyond her was underwhelming,

10/10

Exceptional

13 Jul 2025

susan

The food was excellent in the restaurant. Could have used coffee on the lounging area. It was empty more than full when I wanted some.

Leisure Family

10/10

Exceptional

10 Jul 2025

sherri

The hotel was in an excellent location, room was very spacious and comfortable.

Leisure Family