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Hyatt Regency Suzhou

Suzhou - Jiangsu · China

88 huachi streetsuzhou industrial parkView location

9.2/10Excellent148 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort9.2/109.2
Condition9.2/109.2
Location8.0/108.0
Neighborhood9.2/109.2
Amenities9.0/109.0
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  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hyatt Regency Suzhou

This accommodation offers a total of 354 units. Hyatt Regency Suzhou includes Wi-Fi in all public areas and guest rooms. The hotel provides a 24-hour reception service to meet guests' needs at any time. Hyatt Regency Suzhou understands the importance of accessibility and features wheelchair-accessible rooms and facilities.

The on-site car park is convenient for guests arriving by car. This certified hotel also boasts a variety of health and wellness facilities, ideal for rejuvenation. Some services may incur a fee.

Read more about this hotelShow less

A stay at Hyatt Regency Suzhou places you in the heart of Suzhou, within a 10-minute walk of Yuanrong Times Square and Suzhou International Expo Center. This luxury hotel is 0.5 mi (0.9 km) from Jinji Lake and 0.9 mi (1.4 km) from Suzhou Culture and Arts Center.

Make yourself at home in one of the 355 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and bathrobes. Conveniences include phones, as well as safes and desks.

Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Suzhou? This hotel has 18292 square feet (1699 square meters) of space consisting of conference space and a meeting room.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 12:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately CNY 178 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Chinese (Mandarin)

Nearby attractions

Yuanrong Times Square 0.5 km / 0.3 mi
Suzhou International Expo Center 0.7 km / 0.4 mi
Suzhou Culture and Arts Center 0.8 km / 0.5 mi
Jinji Lake 0.9 km / 0.5 mi
Suzhou Ferris Wheel 1.5 km / 1 mi
Suzhou Center Mall 4 km / 2.5 mi
Gate to the East 4.3 km / 2.7 mi
In City Shopping Mall 5.8 km / 3.6 mi
Suzhou City Moat 7 km / 4.4 mi
Couple's Retreat Garden 8 km / 5 mi
Classical Gardens of Suzhou 8 km / 5 mi
Cangjie Street 8.1 km / 5 mi
Suzhou Pingtan Museum 8.1 km / 5 mi
Fengmen Street 8.2 km / 5.1 mi
Suzhou University 8.5 km / 5.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 354
  • Number of floors (main building): 25
  • Twin rooms: 252
  • Double rooms: 102
  • Suites: 44
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Car hireExtra charge
Show 28 more facilities & services
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • Bellboy serviceExtra charge
  • Hotel safeExtra charge
  • Currency exchange facilitiesExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • Concierge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • BarExtra charge
  • Restaurant: 3
  • Smoking areaExtra charge
  • Banquet hall
  • Conference room
  • Meeting room
  • Indoor freshwater pool: 1
  • SaunaExtra charge
  • Steam bathExtra charge
  • MassageExtra charge
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXE • 1 Bedroom • 40 m²TWN.DX-2

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-2

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 124 m²SUI.KG-NM
    SUITE KING BED NON SMOKINGPhoto unavailable1 photo

    Hyatt Regency Suzhou

    SUITE KING BED NON SMOKING

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    124 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUB WITH VIEWSDOUBLE • CLUB WITH VIEWSDBL.CB-WV

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    DOUBLE CLUB WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 277 m²SUI.ST-2
    SUITE STANDARDPhoto unavailable1 photo

    Hyatt Regency Suzhou

    SUITE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    277 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-2

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN LAKE VIEWTWIN • LAKE VIEWTWN.LK-2

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    TWIN LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.LK-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 Bedroom • 40 m²DBL.DX-KG
    DOUBLE DELUXE KING BEDPhoto unavailable1 photo

    Hyatt Regency Suzhou

    DOUBLE DELUXE KING BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUBTWIN • CLUBTWN.CB-1

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    TWIN CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKING • 1 Bedroom • 40 m²TWN.NM
    TWIN NON SMOKINGPhoto unavailable1 photo

    Hyatt Regency Suzhou

    TWIN NON SMOKING

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LAKE VIEWDOUBLE • LAKE VIEWDBL.LK-1

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    DOUBLE LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LK-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room LAKE VIEWRoom • LAKE VIEWROO.LK

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    Room LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-3

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    SUITE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLUBDOUBLE • CLUBDBL.CB-1

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    DOUBLE CLUB

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLUB

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CB-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLUB WITH VIEWSTWIN • CLUB WITH VIEWSTWN.CB-WV

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    TWIN CLUB WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLUB WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.CB-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE LAKE VIEWDOUBLE • LAKE VIEW • 1 Bedroom • 40 m²DBL.LK
    DOUBLE LAKE VIEWPhoto unavailable1 photo

    Hyatt Regency Suzhou

    DOUBLE LAKE VIEW

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.LK

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 40 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable1 photo

    Hyatt Regency Suzhou

    DOUBLE KING BED NON SMOKING

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH VIEWSTWIN • WITH VIEWSTWN.WV

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    TWIN WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE TWO BEDSRoom • DELUXE TWO BEDSROO.2B-DX

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    Room DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI

    Photos are not available for this room type.

    Hyatt Regency Suzhou

    DOUBLE PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hyatt Regency Suzhou

9.2
Excellent
148 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.2 /10
Location
8.0 /10
Neighborhood
9.2 /10
Amenities
9.0 /10
50 reviews shown
10/10
Exceptional
05 May 2025
Kevin
Amazing experience overall.
Friends_and_family Friends
10/10
Exceptional
29 Mar 2025
Wen
I had wonderful experience. The receptionist David is very helpful and efficient. I will definitely stay for my next trip.
10/10
Exceptional
03 Oct 2024
Chang
very professional staff, quiet and clean. Good service.
Business
10/10
Exceptional
08 Sep 2024
Robert
Great stay, good breakfast, comfortable beds, and tube within 50m loved it.
Friends_and_family Friends
10/10
Exceptional
03 Feb 2024
Kenneth

5 Star 👍

Very enjoyable experience, all staff are very professional and friendly, very close to metro, restaurants and malls, I would highly recommend if visiting Suzhou
Business
8/10
Excellent
05 Nov 2023
Lina
Very pleasant stay at Suzhou Hyatt Regency hotel, hotel staff are generally very polite and helpful. I would give 4 out of 5, the only problem is their breakfast was not as good as expected given the price
Business
10/10
Exceptional
21 Oct 2023
John

Great modern hotel, well located

Modern hotel, located close to the Suzhou exhibition centre , Metro and Mall. Rooms are large. Breakfast was tasty, with mixture of Asian flavours and European pastries / cereals.

Staff speak English and friendly.
Business
10/10
Exceptional
07 Jan 2021
Verified traveler
Great as always.
Business
10/10
Exceptional
06 Jan 2021
Verified traveler

Always choose Hyatt

Great as always.
Business
6/10
Pleasant
03 Jul 2019
jen
I got mosquito bites on the 19th floor in my room on the first night. The staff immediately put some repellent the next day so the problem solved
Business Self
10/10
Exceptional
22 Apr 2019
Verified traveler
Enormous room, great amenities. Huge comfy bed.
Carpet so thick in hallways it was hard to push suitcases.
Business Self
8/10
Excellent
01 Feb 2019
Sidong
The service is great and it seems that the goal of this hotel is to make customers happy. Just wish it can improve the food variety and quality in lounge. We are very satisfied with the overall experience in stay and will come back again.
Family
10/10
Exceptional
28 Jan 2019
Diana

A relaxing getaway

My husband and I stayed for 2 nights for our wedding anniversary. We were thoroughly looked after by the staff particularly by Dany. She even organised a surprise decoration in our room. Very comfortable, great service and wonderful staff. Thank you!
Partner
10/10
Exceptional
31 Oct 2018
William

Awesome staff and great room.

Awesome hotel, close to the train station. The staff was really helpful and warm as well. The hotel feels like it's higher than just regency hyatt, pretty close to grand hyatt.
Friends
10/10
Exceptional
15 Oct 2018
Verified traveler
Excellent staffs and property, good location to next to subway entrance
10/10
Exceptional
14 Oct 2018
brian

Luxury hotel near the lake and metro.

The design of the hotel is ultra modern. The large, well-equipped rooms twist round a hollow inside. From Reception you can look up to the ceiling which is nearly 30 floors above. It is an amazing site. My 22nd floor room had spectacular view over the city. Many of the surrounding buildings are decorated with LED lights at night and look amazing. I would recommend taking the breakfast option if offered as it came with a nightly cocktail package and offered great value.
I must make a special mention. Lee, who manages the Regency Club on 28th floor made out stay an absolute pleasure. He made us feel welcome, helped greatly to arrange a trip to the local city of Hangzhou and was full of suggestions about how to spend our time. It can be quite daunting for a Westerner wanting to travel by train in China but Lee even arranged the tickets for us and told us where to pick them up to avoid queuing. I also need to mention the Concierge team. Sabine in particular was brilliant in helping to print off our boarding cards, arrange extra chains for the room, provide ice buckets etc, etc.
8/10
Excellent
05 Sep 2018
Verified traveler
This is a fine hotel well-located in Suzhou. IS this a long
10/10
Exceptional
03 Aug 2018
Verified traveler
Nice location and nice hotel. Very helpful and quick staff
10/10
Exceptional
02 Aug 2018
Verified traveler
Very helpful and smooth check in. My room wasn’t ready (I was early). I went for lunch and when I came back an hour later my cases were already in my room.
Very friendly and helpful staff.
Room was clean and comfortable; room service was good and the Market Cafe buffet restaurant is an excellent deal!
8/10
Excellent
22 Apr 2018
Verified traveler
No help with luggage. Breakfast was overcooked (bacon like beef jerky, dim sum overstated).
Family
10/10
Exceptional
02 Apr 2018
Michael

Suzhou business trip

Had an enjoyable business trip to Suzhou for the first time. Enjoyed the stay at Hyatt Regency much. Very clean and calm neighborhood and an international and professional atmosphere. Professional and reliable experience that lived up to expectations. Spring seems to be a perfect time of the year to visit area.
10/10
Exceptional
31 Mar 2018
Verified traveler

Perfect for a business trip

Amazing stay! Great hotel. Nice food options
10/10
Exceptional
22 Jan 2018
Diana

A reliable choice

Very comfortable and clean. The staff were efficient and friendly. It is positioned near shops, restaurants and the metro, all very convenient. Very happy to stay here again.
Partner
8/10
Excellent
03 Jan 2018
Verified traveler

Warm room in winter at Hyatt Regency Suzhou

The room too stifling hot, sweat when get out of bed and wake up during midnight because of drenched in sweat.
Partner
10/10
Exceptional
03 Nov 2017
Verified traveler

Pleasant Stay At Hyatt Suzhou

Very nice hotel in a very good convenient location.
Family
8/10
Excellent
10 Mar 2017
Verified traveler
Nice hotel, good location for industrial park, good for business trips. Would stay here again
10/10
Exceptional
15 Jan 2017
Verified traveler

Nice room, friendly staff

Had a great experience at Hyatt Regency in Suzhou. I think this place would be extremely suitable for a business trip - it is in a central location (CBD area), and wifi is based on overseas connections so that access to FB, youtube etc is allowed without having to VPN. Room was comfortable and clean. However, as a tourist it is not close to some of the major attractions in Suzhou (e.g. the famous gardens). There is however, metro right outside the hotel which makes it rather convenient. A plus to the hotel staff for their service as well: I called room service for dinner and they could tell I was sick over the phone hence also provided ginger tea, which I thought was extremely sweet!
Partner
10/10
Exceptional
09 Jan 2017
Victor

Nice hotel close to eateries and the mall.

The cafe staff who served my first cup of morning coffee at the breakfast buffet came to my table without any spoon, milk, and sugar. And the cafe was only about a third filled at that time.
10/10
Exceptional
23 Jul 2016
Kenneth

Suzhou getaway

The hotel was a lovely, hyper-modern escape, with nice amenities and a very helpful staff. The dining was great. The location provided easy access to the subway directly into the old city. The view from our room was great as well.
Partner
8/10
Excellent
29 Oct 2015
Daniel

Nice hotel!

Nice business hotel with comfortable rooms and good location for those that have business matters in the SIP. It's really a business neighborhood, so not many places to visit around, but some malls .
10/10
Exceptional
18 Mar 2026
Ching Yo
無
10/10
Exceptional
13 Mar 2026
Bjoernar
.
8/10
Excellent
04 Dec 2025
Kwok Tak Kelvin
個人感受:酒店大堂空間寬敞,設計宏偉且整潔。酒店人員專業且有禮貌。房間空間寬大,設計簡潔,十分舒適。酒店非常便利附近有地鐵站也有商場及大型百貨公司此外。附近還有新開藝術中心值得一去。打卡好去處。我們度過了一個非常愉快的假期。
Partner
8/10
Excellent
26 Oct 2025
Sze Mun
早餐品種尚多
Self
4/10
Poor
17 Aug 2025
Verified traveler

糟糕的入住體驗

3點check in無法準時入住,延遲到3:40左右才入住,入住後冷氣不冷,維修了1個多小時後,經要求才更換房間,整個延誤了後面行程2小時
Partner
6/10
Pleasant
31 Mar 2025
Hyoung Jin
체크인 하고 방에 들어갔는데, 다른 짐들이 있었는데, 한참을 기다려서야 다른 방을 배정 받았다. 방은 크고 좋았고 청소도 나름 괜찮았다. 조식은 나쁘지는 않았는데, 다른 5성급 호텔에 비해서는 다소 부족하다는 생각이 들었다. 주위에 딱히 갈만한 곳은 없는 듯 하고, 빌딩에 둘러쌓여 있어서 빌딩 외에는 볼 곳이나 갈 곳이 없는 듯 하다.
Business
10/10
Exceptional
31 Dec 2024
wen yu
位置優越,房間舒適、乾淨、好睡、配備齊全,dreame吹風機輕巧速乾超好用
Friends_and_family Friends
8/10
Excellent
27 Dec 2023
Pang

光線充足,設計時尚,自助早晨一般

設備新,設計時尚,浴室門不能全關,浴缸企缸缺水龍頭,不便扭毛巾
Partner
10/10
Exceptional
04 Aug 2023
Verified traveler
Excellent hotel with amazing staffs. Really enjoyed my stays at Hyatt Regency Suzhou!
Self
10/10
Exceptional
29 Jun 2023
seungwon
Its comfortable place
Business Self
10/10
Exceptional
13 Feb 2021
Verified traveler
I'm not good at English or Chinese. However, they were polite to serve customers. Thanks to them, I stayed very comfortable.
Leisure Self
10/10
Exceptional
13 Dec 2019
Verified traveler

最高!

部屋は綺麗、朝食最高!
Business
10/10
Exceptional
12 Dec 2019
Shu Ying
以蘇州同標準的酒店,凱悅整體比W 跟香格里拉勝出。
地點佳,早餐稍微有油煙但豐富可口選項多,瑕不掩瑜。
房價也可以接受。
Business
8/10
Excellent
12 Nov 2019
Verified traveler
電掣十分複雜,很難弄清楚需要的燈光。溫度鎱的調教方法亦沒有説明!我早上九時check out ,櫃檯只得一人,
需等待很長時間!
Leisure Family
10/10
Exceptional
03 Nov 2019
Verified traveler

サービスも素晴らしい

立地も施設もサービスも素晴らしい。
Business
8/10
Excellent
29 Sep 2019
NORIKO
落ち着いたホテルで、とても居心地がよかったです。日本語ができるスタッフの方もいました。ただ、ホテルの朝食のブッフェ会場やルームサービスの方には、英語が通じませんので、簡単な中国語は覚えておいた方が便利です。
8/10
Excellent
22 Apr 2019
ChaoChin

無所不在的菸味

訂房時特別注意這是無菸房,也特別註明要無菸房。Check in 後進入房間聞到的就是菸味,與前台反應清潔人員來檢查後告訴我們只能開窗散去菸味。我們不能接受這樣的處理方式,再次與前台反應後前台就幫我們更換房間了。除了這個狀況之外其他都符合凱悅飯店的水準。另外房門外走廊上還是有菸味的存在。
Family
8/10
Excellent
08 Apr 2019
Verified traveler
設備は良いが、英語があまり通じなかった。 hotels.com での予約は朝食込みだったのに、朝食が入っていなかった。朝食込みのプランはもともとないということで、これはhotels.comの手違いのようだった。
ただスタッフは英語が通じないにもかかわらず、一生懸命だったので、過ごしやすかった。
Family
8/10
Excellent
25 Mar 2019
Verified traveler

凯悦住宿马拉松之前的休息地

马拉松之前的休息地 周边环境好 酒店前台服务OK
Friends
6/10
Pleasant
01 Jan 2019
Verified traveler
朝早くに到着したので荷物だけを預けたかったのに英語が全く通じなかった上チェックインの手続きをしないと預けられないというようなことを言われた。早朝だったのでもちろんチェックインできる部屋はなく部屋を探すのにかなりの時間をかけたのにもかかわらず最終的に部屋は準備できてないので外出してる間に荷物を部屋に入れておくと言われやっとの思いで荷物を預け外出。戻ってきて鍵を受け取るのに英語の通じるスタッフがおらず待たされ受け取ったが荷物はまだストレージに放置されたままで結局自分で部屋まで運ばなければいけなかった。Hyattなのに英語のできるスタッフがあまりにも少ないのと横との連携ができていなかったのに少しがっかりした。何かあった時に言葉が通じないのはとても不安である。
Family

Location & surroundings

Hyatt Regency Suzhou
88 huachi streetsuzhou industrial park, Suzhou, China

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Hyatt Regency Suzhou

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