InterContinental Suzhou

China , Suzhou - Jiangsu
Suzhou, No.288 Wangdun Road
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75 reviews shown

10/10

Exceptional

11 Mar 2026

ZHENG HAN

Good location , clean room

10/10

Exceptional

10 Mar 2026

Mike

Pool and dressing room facilities were exceptional!

10/10

Exceptional

21 Nov 2025

Jean

The location is perfect for walking and shopping.
Wonderful place to spend a relaxing vacation.

Leisure Family

10/10

Exceptional

28 Oct 2025

PENGCHENG

Lot of choices for breakfast.

10/10

Exceptional

12 Oct 2025

GHISLAINE

We enjoyed the stay.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2025

Jason Marc

Fantastic hotel

Fantastic hotel. Wonderful service and great location.

Partner

10/10

Exceptional

26 Dec 2024

Lingxiao

great location, clean room, friendly staff

Leisure Self

8/10

Excellent

11 Dec 2024

Susan

The breakfast was great. The stuff and management were great, solving problems with efficiency and courtesy. Overall, I would go back again if I were in Suzhou again.

Business Partner

10/10

Exceptional

08 Sep 2024

Yun

Nice lake view, the room is clean, the bed is so big, room service is good.

Leisure Self

8/10

Excellent

07 Jan 2020

Verified traveler

the lake view is amazing, breakfast is fabulous with lots of choice

Business

10/10

Exceptional

30 Nov 2019

Colirful

Located in the new industry district with new streets and modern facilities. Closed to shopping area and the huge bookstore. Breath taking view from the room with automatic toilet. Highly recommended.

Leisure Partner

6/10

Pleasant

15 Nov 2019

Verified traveler

Getting older and not as good as before. Breakfast was great specially the noodle. Restaurant and public area staff are friendly and helpful.

Leisure Family

10/10

Exceptional

24 Oct 2019

Woon Kiat

A wonderful stay.

Great location. With impressive lake view, convenient location to convention center & easy access to tourist sights.
Hotel is clean & well maintained. Service is excellent. Will recommend to friends.

Friends

6/10

Pleasant

19 Oct 2019

Verified traveler

The view from our room was very nice, and the room itself was clean and comfortable. However, the staff at check in wasn’t very friendly, nor was he very helpful. The staffs at the concierge were much more friendly and helpful!

Leisure Partner

8/10

Excellent

25 Sep 2019

Verified traveler

Nice, polite and professional service staff, rooms are comfort with great lake view.

10/10

Exceptional

21 Sep 2019

Cherry

Excellent stay. Will be back again. This is my 2nd visit

Business Partner

8/10

Excellent

30 Aug 2019

Verified traveler

The Wonderful Hotel in Suzhou

Nice Staff & Free Upgrade

8/10

Excellent

20 Jan 2018

mike

Everything is great other than room is a smoking room, but hotel staff offered solutions

10/10

Exceptional

05 Jan 2018

AVRAHAM

Fabulous hotel, improve room service only a bit

Very high standard,
had some heavy polluted NYE so stayed at the hotel mostly. didn't regret it.

Partner

8/10

Excellent

03 Dec 2017

Edward

Very good but ...

Overall an excellent place to stay. Service was generally good except that when returning to the railway station the hotel reception sent me to wrong Suzhou station so I missed my train and had to taxi back to Shanghai!

10/10

Exceptional

26 Jul 2017

Saw

Best hotel ever....

Very well-mannered, friendly and helpful staff, felt so great staying at this luxury hotel, strategic location and close to the beautiful Jinji Lake.

Family

8/10

Excellent

23 Jul 2017

David

Below expectation but remediate by the service

Our 1 day stay at Suzhou Intercontinental was a good one. We arrive in the afternoon and after a quick checkin we decided to have a short rest before visiting the nearby town area. Because of the great view with the lake it also come will strong sunlight especially in the afternoon and the aircon has failed to deliver the desire temperature. And what save us from lodging a complaint with the Hotel is the attitude provided by the Assistant Manager Mr. Will Ding and his service (Bringing cold drink and ice-cream).

Partner

8/10

Excellent

19 Jun 2017

Sophie

Robots in the Lobby! So cute!

Have stayed at this hotel several times - always a pleasure. The lake view rooms are a must - the breakfast buffet absolutely incredible and the robots in the lobby!!!!!! What can I say? I look forward to going to Suzhou just to stay there.

6/10

Pleasant

03 Jun 2017

Craig

Not 5 Star

Certainly not what I expected. In a great area of Suzhou but it is far from 5 star. Rooms are smallish and dated. The food was ok but not as good as other places. I travel a lot with business so I stay in plenty of hotels but this is one I won't go back too again as their are much better hotels to choose from.

10/10

Exceptional

23 Dec 2016

Verified traveler

nice hotel

excellent

Family

6/10

Pleasant

31 Oct 2016

James

Always good has been somewhat better in the past.

I have stayed here several times over the past few years. The rooms are getting a little worn and the lighting is much too low.

Service is as good as always but the staff needs to be able to speak English better than they all do. Much too difficult to get things done even though I know they are trying hard.

4/10

Poor

16 Jul 2016

marshall

Way to bad

hotel is too old. Not worth :((((((((((((((
Staff good tho but it's not worth for 230 Cad

10/10

Exceptional

08 May 2016

Jacqueline

Consistent Intercontinental-standard on Jinji Lake

The hotel has a great location particularly if you're going to an exhibition or conference or show in the exhibition centre nearby, or if, like us, you're here to hang out at the Eslite complex or shopping malls in the area. The hotel is quite far from the major tourist sites (Suzhou is deceivingly large in some ways) and during national holidays, the traffic will be impossible so you can only rely on the metro. That said, everything is what you'd expect in an Intercontinental - luxurious rooms, comfy beds, spotless bathroom, good selection at breakfast and attentive service. There was a tiny episode at breakfast when our table was taken by a family when we were out getting food at the buffet, but the staff very quickly resolved the issue.

Partner

8/10

Excellent

03 Dec 2015

Nice location by the lake, but needs new mattress

we booked a mini suite with club benefits for 2 nights during a weekend in late November. nice big tub, nice bidet, nice indoor pool w/ views to the lake but my kids complained that the water was too cold. breakfast was so crowded that weekend (as there was a corporate event that weekend so it was fully booked), instead of having buffet breakfast at the buffet, we were sent to the Chinese restaurant across the hall for breakfast (still buffet style, but not as organized as it was in the buffet room). there were 5-6 little kids running around playing and shouting, really downgraded the image and aura of this supposed to be top notch hotel.
furniture and mattress is a little dated, but still very clean. I requested to have kids packages ( toothbrush and slippers, etc) but they said they can only provide kids slippers and robes. My kids loved the Hello Kitty slippers and robes, also enjoyed soaking in the 6 ft diameter round tub in the bathroom.
Lounge was OK, looks better in pictures, happy hour snacks were just OK, they have ice cream locked up and told us only available during breakfast and dinner hours???!!!!!!
Staff are friendly and helpful. Taxi from the front of the hotel is convenient, 2 kinds: 1. is Didi (like Uber in the states) drivers who can take appointments and drive you around in their private cars (we got ripped off) 2. is the regular cab, regulated with cameras on the front dash, more honest than the Didi drivers.

8/10

Excellent

03 Nov 2015

Verified traveler

Great hotel in central Suzhou

I travel a *lot* (over 20 weeks in a year) and have stayed in hotels all over Asia. The Intercontinetal in Suzhou was a bit of an unknown quantity when I booked but I'm glad I did. The location, within a 30-minute cab ride from the Suzhou HST station and walking distance from the International Conference Centre is convenient and the view over the lake very pleasing. Rooms are spacious, modern and clean and staff friendly and helpful. A colleague was upgraded and said that her room was the best she'd ever had. I would definitely stay here again. I rarely eat in hotel restaurants, finding them often mediocre and overpriced, but the Chinese restaurant at the Intercontinent was good and reasonably priced for its standard. The lounge is relaxed and the bar reasonably-priced considering it is a hotel. Pro tip: The breakfast room is crowded at peak times and they serve the overspill in the lounge. Whilst they offer basically the same menu in the lounge, the fare in the breakfast room is better and fresher - wise guests will time their breakfast schedule to eat in the main room. That said, I would definitely stay here again.

10/10

Exceptional

27 Oct 2015

Verified traveler

Excellent

excellent service and wonderful view

Partner

10/10

Exceptional

19 Oct 2015

Hanna

Best of all

What could I asked more? Intercontinental had everything. Dinner buffet 10/10. Sky lounge 27th floor skyline view at night with best selection of wines 10/10. Hotel staffs 10/10. Location 10/10 (time square and big shopping malls all within a few mins of walking distance). Luxurious room and comfortable bed 10/10. Wish I could've stayed longer.

8/10

Excellent

22 Sep 2015

Alejandro A

Nice hotel close to Suzhou industrial park

It was good

10/10

Exceptional

22 Jun 2015

Rita

Suzhou Stay

I always enjoy staying stvthis hotel. The rooms are always clean, the service is outstanding, the health club is one of the best in China and there are a lot of things to do around the hotel.

10/10

Exceptional

24 Apr 2015

Scott

Very comfortable, clean, and convenient.

A world class hotel with helpful and attentive staff.

10/10

Exceptional

07 Apr 2015

Wendy

Easter Break

Great stay
Staff spoke excellent English and were very helpful and professional
Location - a little far from most of the major attractions but train station was a short walk away

Partner

10/10

Exceptional

29 Mar 2015

Faba

Always my best in Suzhou

Have been to several hotels in Suzhou and this one is by far one of my favorites!

10/10

Exceptional

04 Feb 2015

MR.

good

10/10

Exceptional

15 Sep 2014

Traveller

Very Nice

Very good western style hotel in Suzhou. Conveniently across the street from restaurants and fast food as well as expensive mall.

10/10

Exceptional

09 Aug 2014

Peter

All hotel services and staff were excellent

Reception and general repoire with staff was excellent

8/10

Excellent

08 Aug 2014

Jenny

Nice getaway

Convenient location only 2 hours drive from Shanghai. Located near the lake, shops and gardens. Rooms are a generous size and clean. Worth while paying a little extra for a lake view room.

Family

8/10

Excellent

06 Aug 2014

Matt

Great getaway

Great getaway from Shanghai. The hotel is in a convenient location close to the lake and park. It is worth the extra money for a lake view room. Rooms were very clean and comfortable.

10/10

Exceptional

25 Jul 2014

Mandy

Great hotel

In the SIP area (new part of Suzhou) conveniently located, great views, lovely staff.

10/10

Exceptional

25 Sep 2013

Charles

Amazing hotel

Stayed for one night. It was great. The hotel is new and very well decorated. Also has nice views of the lake and lots of shopping nearby. Located in a new part of the city.

10/10

Exceptional

13 Jun 2013

Hugh

Brilliant hotel

Excellent view of the lake. The room was spacious and well decorated. A good variety of food for breakfast in the morning. Hotel staff were impressive and provided a superb service. Location is decent, there is a metro stop ten mins walk down the road.

10/10

Exceptional

11 Mar 2013

Relaxing n peaceful.

The room we stayed was very well designed and comfortable, with high ceiling and good air flow. The bathroom has individual cubicle for toilet and standing bath, with another separate bath tub. Ventilation was good with no smell. We enjoyed the 3 nights' stay very much.

10/10

Exceptional

04 Feb 2013

Paulin

Top experience. Remarkable value.

Been traveling 55 years. Undoubtedly the finest experience at the lowest price. Rivaled 4 Seasons and Ritz. New property in a superlative location. Big staff. Few clients. Was upgraded for a song including the flawless top floor lounge with breakfast etal. First class spa. Tim the concierge was A+ and went the extra mile, even walking me to the airport car. The wow factor was truly impressive and memorable. Nice work InterContinental! Well done!

10/10

Exceptional

10 Nov 2011

Verified traveler

Brand new, best hotel in Suzhou

Located 10mn from the train station, on a nice lake.
International shopping center next door and pedestrian place nearbye full of restaurants and coffee shops.
Nice both for business and leisure travelers.
Cuban bar where you can smoke. Nice buffet all day long.
Bit pricey given its cureent occupancy.
Definitely no-go of you are looking for old style hotel close to the gardens, or want to have a stroll around. All modern new Suzhou around.

10/10

Exceptional

26 Oct 2011

Pete080

Luxury

The hotel was top quality.
The staff was very helpfull and attentive.

10/10

Exceptional

11 Mar 2026

Mohamed

Very nice hôtel well located

10/10

Exceptional

20 Aug 2025

Akio

クレカはJCBが使えます。Dinersも使える様です。部屋には水のボトルが6本。ウォシュレットも有りました。以上、良かった点です。

Business

8/10

Excellent

30 Nov 2024

chinching

金雞湖畔的洲際飯店，地點近商圈，購物，餐飲都很方便。
唯飯店管理並不嚴謹，飯店整體呈現老舊，房間的乾淨、舒適度也達不到五星級的標準。
今年蘇州的氣候冷的快，飯店開始供暖，房間的冷氣空調不見了，待在房間奧熱難耐，真的很不舒服。跟飯店反應，送來一台風扇，無助改善房間的悶熱。

Friends_and_family Family

10/10

Exceptional

27 Nov 2024

sungwook

최고의 호텔

여러번 이용한 호텔입니다. 사실 여러 국가를 포함해서 룸 컨디션이나 조식 등등 세 손가락에 꼽을만큼 훌륭한 숙소입니다.

Business

10/10

Exceptional

30 Sep 2023

JONATHAN

蘇州洲際一直都是我的最愛！

Self

10/10

Exceptional

31 Jan 2020

se mi

후회 없는 선택!

룸 컨디션 최고였고, 주변 상권이 좋아서, 쇼핑및 식사가 용이합니다. 조식도 훌륭해요.

Friends_and_family Family

8/10

Excellent

25 Dec 2019

Chow

好！

Friends_and_family Family

10/10

Exceptional

16 Dec 2019

Verified traveler

飯店新、地點優

飯店新、地點優

Business

8/10

Excellent

04 Oct 2019

TETSUO

家族旅行に。

久しぶりの蘇州。そして家族としては初めての蘇州旅行。普段住んでいる上海の都会とちがい、蘇州タイムが感じられ、ホテルライフも快適でした。スタッフの対応も素晴らしく、家族も満足でした。夕食のバイキングにはこの時期は上海蟹がでてお得な感じをうけました。

Family

8/10

Excellent

09 Sep 2019

Verified traveler

Good service, good location the steake restaurants was at a good level.

Business Self

10/10

Exceptional

30 Aug 2019

MaXing

总体不错，金鸡湖旁，诚品书店对面，早餐还不是很丰富

Family

6/10

Pleasant

27 Jun 2019

雖然離市區遠但周遭很多餐廳及逛街的地方, 服務人員很優秀也很貼心餐飲很棒很好吃

Leisure Friends

8/10

Excellent

19 Jun 2019

Verified traveler

소주 인터컨티넨탈 호텔

전반적인 시설과 서비스는 만좃스러운 편이었다 직원들의 친절한 서비스를 받았다. 단 조식장소가 이벤트홀인 것과 음식이 저금 실망스러웠다 호텔 내의 스테이크 레스토랑은 최고였다

Family

10/10

Exceptional

26 May 2019

Kyung Jae

Nice hotel

Great staying every trip Intercontinental Suzhou

6/10

Pleasant

18 Feb 2019

HONGRU

预定好后前往酒店表示无酒店预订记录，后续联系后酒店表示预订部系统坏了没有收到此信息。后续预定后酒店对房间待遇也搞不清楚，体验极差

Family

10/10

Exceptional

16 Feb 2019

Xun

酒店体验

超棒的体验，无敌观湖景，服务也是超赞

Family

10/10

Exceptional

13 Nov 2018

Teemu

Suzhoun helmi

Tosi hyvä hotelli, hyvä aamupala, hiljaiset ja todella isot prameat huoneet. Voi todella suositella. Kannattaa ottaa ikkuna järven suuntaan.

10/10

Exceptional

27 Aug 2018

YOUNG SAM

인터컨티넨탈 - SUZHOU 숙박

정말 좋았어요. 위치도 좋고, 시설도 좋고.

8/10

Excellent

05 Jun 2018

Verified traveler

Très bon hotel.

Très bon hotel, bien situé. Chambres confortables et bons pdj/restaurants.
Bar en rooftop agréable.

10/10

Exceptional

21 Nov 2017

Tsung Ying

Good

Good for everything.

10/10

Exceptional

21 Nov 2017

Tsung Ying

Good

Not bad for everything

8/10

Excellent

04 Nov 2017

Kenji

房間有景觀。且相當不錯。寬敞的空間。給人一種放鬆的休憩氛圍。就像是回到自己的家一艘地自在。員工的服務態度更是令人激賞。值得大推的好飯店！

10/10

Exceptional

28 Sep 2017

Verified traveler

Except internet, everything was very nice

Everything was good except that the in-room internet was rather weak and unstable. The staff was extremely nice though.

10/10

Exceptional

04 Jul 2017

CHENGHUl

很棒的住宿享受。

很棒的住宿享受。各方面都好的沒話說。下次一定再來。

Family

10/10

Exceptional

21 Apr 2017

Kiu Fun

Good service

the hotel staff is really helpful, they provided the service to buy High Speed Train tickets for us. My colleague left the phone in the hotel after checking out and the staff even sent the phone to our Shanghai hotel in person. Really appreciate!

8/10

Excellent

10 Apr 2017

Verified traveler

Nice location & clean room.

Nice lake view and really clean room. I will stay here if going to Suzhou again.

Family