Four Points By Sheraton Suzhou

China , Suzhou - Jiangsu
Suzhou, No. 8 Moon Bay Road
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49 reviews shown

4/10

Poor

01 Apr 2026

Ramtin

Clean room, good location and nice view of the city (if you book a room with view)
but the staff and managers are not professionally trained, the front desk told me twice that they have sent my luggage to my room but both times it was not there, also experienced many times miscommunication with manager and staff, in compare to other Edition hotels that I have stayed this one is by far the one on the lower level of quality you get at most a 4-star experience.

Self

10/10

Exceptional

06 Mar 2026

Jocelyn

Spacious room

Business

6/10

Pleasant

09 May 2025

Verified traveler

Great room, substandard food

The room was great. Very comfortable. So why the lousy breakfast? And overall the public spaces, such as bar were just bland and unappealing, including the food.

Business

10/10

Exceptional

18 Jan 2025

Bing Wen

Nice place

10/10

Exceptional

28 Sep 2019

Wei

Pleasant stay.

Pleasant stay.

10/10

Exceptional

29 Jul 2019

Dove

clothesline is a good, but better on the wall equiped with more hangers for washed clothes.

Friends_and_family Family

10/10

Exceptional

23 Jul 2019

Dove

good parking, quiet, good staff at receiption, walking around is a nice experience.

Friends_and_family Family

8/10

Excellent

25 Apr 2019

Li-Ling

Room is very clean, breakfast is very good. The location is quiet and very nice. However, it a little bit far away from Suzhou interested points if you take the metro.

Family

10/10

Exceptional

19 Mar 2019

Nick

My stay was awesome here. This was my first time in China and had no idea what to expect. This hotel was a great stay. Great room, good price, helpful front desk. Only thing I didn't like was this hotel is in an industrial park on the other side of a large bay from Suzhou city. This was fine for me as I was attending a conference in the industrial park, but it was a little out of the way for sightseeing in Suzhou. However, taxis are so cheap that it still was only about $5 US to get to and from the hotel to suzhou city. Overall I HIGHLY recommend this hotel.

Business Self

10/10

Exceptional

09 Mar 2019

Verified traveler

Very convenient to subway. Friendly and helpful staff. Have stayed here numerous times and i am never disappointed.

Business Self

8/10

Excellent

01 Mar 2019

tayyyaba

Nice hotel, poor internet service

The hotel is clean but the internet service is really poor. It was hard to get internet service consistently for more than 15 minutes.

10/10

Exceptional

02 Mar 2018

Verified traveler

excellent hotel. close to subway station. friendly staff. good buffet.

8/10

Excellent

18 Feb 2017

Verified traveler

Decent hotel for doing local business

Nice business hotel. 45 min to city center on the metro. Conveniently located next to a metro stop in the industrial park. The bed is quite firm and the breakfast buffet while large has mediocre quality

8/10

Excellent

11 Feb 2017

Verified traveler

Business trip in Suzhou

It's in a industrial area of the city. Not much around. The staff is helpful, but the beds are hard. Paid for a non smoking room but the smoke from the room next door comes into my room through the vents.

6/10

Pleasant

20 Dec 2016

Arunima

Nice and clean place to stay

Spacious and clean rooms with nice bathrooms

10/10

Exceptional

14 Nov 2016

Edward

Wish I could have stayed longer.

I am a business traveler that stays in hotels about 125 nights a year.

This property is beautiful, comfortable, and in a great location.

The rooms are big, clean, comfortable.

One down side: DO NOT ORDER THE PIZZA. It is awful.

Unfortunately, I was in the hotel for only about 9 hours. I really wish I could have stayed longer.

8/10

Excellent

17 Apr 2016

Verified traveler

Worth it

Nice Hotel

8/10

Excellent

16 Apr 2016

Lingjia

Nice hotel

Lake view room is good, however there are also street view room, not recommend it at all.

8/10

Excellent

10 Dec 2015

Verified traveler

Good and nice

10/10

Exceptional

07 Dec 2015

Kenneth

Great value

Excellent hotel at a great price. I will definitely stay here next time in Suzhou.

8/10

Excellent

03 Aug 2015

Robert

Great Hotel for Business Travel

This hotel is well maintained and the staff is very attentive and responsive to their guest. Plus most of the staff spoke English quite well. The room was very spacious, much larger than other 5 star hotels in Shanghai. Also, the hotel is on the Dushu Lake, with great views, a lake side walking path that is great for an early morning run or walk. This hotel was close to the SPI technology park, which was convenient for my business. The biggest downside is the location to restaurants and night life. The area is still developing so it is missing the evening energy of the night life entertainment.

8/10

Excellent

19 May 2014

Jim

Comfortable and welcoming

I had a great stay with this hotel. I have no complaints as far as service or amenities go. It was nice and priced appropriately.

8/10

Excellent

17 Dec 2013

Yilun

Nice place but

Very new and well maintained; however, there is much in the surrounding area. It's difficult to get around.

Family

8/10

Excellent

06 Nov 2013

Stephen

Liked it

Great Hotel, very clean, very modern, rooms well equipped. Ideally located. Shops across the road for all things 'mini bar' related. Don't use the mini bar. Only disappointing thing was my room card didn't work on FOUR occasions and I had to wait outside my room as Housekeeping wouldn't let me in with their card. Ridiculous! Apart from that, great hotel and would use again

10/10

Exceptional

30 Jan 2013

Peter

Best in Suzhou

One of the best Sheraton hotels I have ever stayed at. High level of attention to detail and an exceptional staff. Will be back soon!

10/10

Exceptional

24 Nov 2025

Lola

Ras

Business Friends

10/10

Exceptional

24 Apr 2025

NAGAO

good

Business

10/10

Exceptional

12 Jan 2025

Chih Cheng

蘇州月亮灣商務差旅

蘇州月亮灣商務差旅挺不錯的選擇，冬天冷但是室內游泳池水溫是當也相當乾淨。

Business

8/10

Excellent

20 Jul 2024

Michelle

広々した部屋

ゆったり出来るホテル

Friends_and_family Family

10/10

Exceptional

22 Mar 2024

YONGSEON

It was really good stay...especially I remember a kind satff who helped me to get a taxi when I checked out.
My flying time was early morning so I need to get a taxi get to the airport.
I don't speak chinese at all so she asked taxi driver about fares and how to get a receipt for me. More than 30mins, She was with me in cold weather and helped me. I really appreciate that.
The staff name may be \"Mister\" as I remember.
Anyhow I will stay again when I get to Suzhou and highly recommend this hotel.

Business

8/10

Excellent

29 Dec 2020

Billy

Great location right next to the metro. Breakfast is awesome. Room is tidy and comfortable. The staff, especially the ones cleaning up the room, are very nice and hospitable.

Business_and_leisure Friends

8/10

Excellent

21 Sep 2019

Verified traveler

The stay was good. The only thing is the food in the restaurant has a lot of room for improvement. Both the quality and the variety.

Business Self

8/10

Excellent

13 May 2019

Michael

Gutes Hotel

Neues , ruhiges Hotel Zimmer teilweise mit Blick auf den See. Restaurants in der Umgebung.
Frühstück zwar riesige Auswahl aber Qualität sehr verbesserungswürdig....

8/10

Excellent

13 Apr 2019

KYUMIN

Very good. Highly recommend this hotel around the industrial park.

8/10

Excellent

31 Mar 2018

Verified traveler

飯店員工態度都非常好；從房內往外望，即可看到湖畔景色，雖然不是特別壯闊，但整體的住房感受仍是不錯。這次非常可惜的地方，因為是一個非常匆忙的出差行程，加上又是第一次來到蘇州這一個印象中的古城區，除了沒辦法好好感受飯店的各項設施外，也沒辦法好好的去一些景點遊覽! 下次再有機會來，會好好欣賞蘇州、及飯店設施。

8/10

Excellent

17 Jan 2018

Jooim

clean and good

good!

10/10

Exceptional

06 Sep 2017

CHANG SHENG

非常舒適的住宿環境，周圍環境非常幽靜。

8/10

Excellent

05 Apr 2017

chengheng

房間隔音稍微差了一點, 附近的商店不是很多

Family

6/10

Pleasant

21 Feb 2017

Ｒ

デポジット

元はアメリカ系のホテルにもかかわらず、ＵＳドルで受け付けてくれず、人民元で払った。ＵＳドルでも受け付けて貰いたい。

10/10

Exceptional

17 Oct 2016

EUL SIK

Very nice lake view

Very good

6/10

Pleasant

25 Sep 2015

Shelley

很一般

床品旧，不舒适，酒店设施陈旧

8/10

Excellent

18 Sep 2015

huichi

飯店住宿服務品質

喜來登連鎖店的服務品質都很穩定

8/10

Excellent

08 May 2015

YUJEN

位置比较偏，并不是很好找。可能有接团体，早餐一团乱

Partner

6/10

Pleasant

04 May 2015

Sheng

略带小失望的余预订

与好订网在预定时告知的房型不同，交涉了一个多小时后自行垫费加床，等待网站退款中！

Family

8/10

Excellent

25 Mar 2015

gege

Hôtel excentré, isolé mais très bien

L'hôtel est a 20mn en taxi du centre de Suzhou. Personnel parlant anglais (demandez Nick, Jack ou Jim a la conciergerie). Piscine tres peu fréquentée donc agréable. Ménage au strict minimum mais à peu près propre. Chaussons, brosse à dent, mouchoirs fournis. Parapluie, table et fer à repasser en prêt gratuit. Un bon hôtel. J'y reviendrai volontiers

10/10

Exceptional

09 Jan 2015

Yin King

位處偏遠的好酒店

酒店挺新的，只是位在偏偏位處偏遠的工業區，還好對面有一家酒樓和麵館。

Family

6/10

Pleasant

17 Mar 2014

Alicia

床很舒服，但請給我無煙房