Kempinski Suzhou

China , Suzhou - Jiangsu
Suzhou Shi, No.1 GUOBIN ROAD, SUZHOU INDUSTRIAL PARK, 1
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20 reviews shown

10/10

Exceptional

13 Mar 2025

JANET

Beautiful view

Business

10/10

Exceptional

13 Sep 2020

JORGE

Superb fitness club and quiet rooms

Great for weekend retreat or business.

Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises.

Superb German / Munich restaurant on site.

Superb fitness club.

Friends_and_family Family

10/10

Exceptional

24 Feb 2019

JEFFREY

EXCELLENT

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE

8/10

Excellent

03 Dec 2017

William

Good stay.

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good.
The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.

4/10

Poor

29 Oct 2017

Verified traveler

nice hotel in the middle of nowhere

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...

8/10

Excellent

17 Dec 2015

Verified traveler

BUSINESS BREAK AWAY TRIP & CONFERENCE

Comfortable but far in distance from any amenities.

6/10

Pleasant

27 Oct 2014

Verified traveler

Not for business

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD.

And as a lake and golf course hotel it does not impress.

10/10

Exceptional

16 Oct 2014

Verified traveler

Kenpinski are great

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.

4/10

Poor

08 Oct 2014

JIAXING

Not as good as I expected.

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.

Family

8/10

Excellent

27 Sep 2014

Verified traveler

Nice but not 5 star

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.

8/10

Excellent

16 Aug 2014

David

Kempinski Suzhou

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.

6/10

Pleasant

26 Jul 2014

sanja

business trip

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer
it is great hotel for vacation but less for business because it is not close to city business center

Family

8/10

Excellent

21 Jun 2014

Verified traveler

Nice stay

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.

10/10

Exceptional

13 May 2014

John

Great business hotel

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.

10/10

Exceptional

01 May 2014

Denmarkian

Convenient location for my business needs.

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.

4/10

Poor

19 Sep 2012

Matt

Luxurious hotel, let down by service

Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests.

Restaurant food was not so good, Potatoes under cooked, lack of vegetables.

Pool and jacuzzi area was very good, although there was no dedicated pool for young children.

Room was good, clean and comfortable. Hotel setting is fantastic.

4/10

Poor

13 Nov 2011

Verified traveler

wrong room type

we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room.

funny is they said the room is non-smoking but there are ashtray and matches in the room

Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded

8/10

Excellent

18 Jul 2016

Cheng

3点办理入住，排着长队，然后被告知房间没有整理好，等了30多分钟才拿到房卡。退房也需要排长队。

Family

6/10

Pleasant

12 Jun 2016

CHEN

号称出名的亲子酒店，可是亲子项目真很一般，室内的儿童乐园也不大，室外的儿童游玩项目也不多。酒店的其他方面还不错，就是位置比较偏，外出购物吃饭等不方便。

Family