Name: DoubleTree by Hilton Istanbul - Piyalepasa
Address: Kaptanpasa Mahallesi, Piyalepasa Bulvari 5, Istanbul, 34440, TR

DoubleTree by Hilton Istanbul - Piyalepasa

Istanbul · Turkey

Kaptanpasa Mahallesi, Piyalepasa Bulvari 5View location

100 reviews shown

6/10

Pleasant

28 Jul 2026

Michelle

I never got a cookie and they were stingy with the ice.

8/10

Excellent

30 Jun 2026

Avar

Minibar products is a rip off, jacuzzi was not working , the windows inside the rooms was not good soundproof

Friends_and_family Family

10/10

Exceptional

10 May 2026

Vanita

Staff helpful breakfast was great location not too good

Partner

8/10

Excellent

09 Mar 2026

Parvin

Breakfast was perfect.

Partner

10/10

Exceptional

15 Feb 2026

fozy

Room was spotless and the staff were great and the spa downstairs was fabulous worth it

Business Partner

10/10

Exceptional

23 Dec 2025

Abdulaziz

Excellent

10/10

Exceptional

17 Nov 2025

Sidra

The room was clean and modern. Everything was soo comfortable, luxurious.

Partner

4/10

Poor

14 Oct 2025

Pawel

The service wasn’t great. Very slow internet. Food not great and overpriced. Reported faulty fridge on day one and absolutely nothing was done about it. Broken phone system, had to go downstairs every time I needed reception or room service. They did not clean my room one day, run out of toilet tissue. I would not stay there again. This was not a 5star hotel experience.

Business_and_leisure Friends

10/10

Exceptional

30 Sep 2025

Perihan

It’s my 5th time staying here and each time I leave wanting to go back! From the amenities to the rooms, to the workers everyone and everything is amazing. Especially a big thank you to Mr Servet for his kindness and great service, was a pleasure to meet him. Will definitely be returning again

Friends_and_family Friends

10/10

Exceptional

08 Sep 2025

Abdinajib

Everything was excellent, staff, cleanliness, and management all exceeded expectations.

Business_and_leisure Self

10/10

Exceptional

22 Aug 2025

sultan

Very nice hotel, recommended

8/10

Excellent

13 Aug 2025

Hoormazd

8/10

Excellent

04 Aug 2025

Dilip

It was ok

Leisure Family

10/10

Exceptional

20 Jul 2025

Mohamed Ayman

Great hotel nothing to complain about even if you try

Leisure Family

10/10

Exceptional

04 Jul 2025

sophia

Really loved this beautiful hotel! The breakfast was absolutely amazing so delicious I always wake up so happy to come and enjoy the breakfast with such good food choices and traditional Turkish breakfast. Such a friendly team at reception and the waitress/waitors for breakfast too. The food is very good quality and delicious! Such a clean posh elegant hotel and local to Taksim which is great. Loved the rooms were so clean and beautiful views

Leisure Partner

10/10

Exceptional

30 Jun 2025

Anahita

Very kind staff, caring Kerim helped a lot

10/10

Exceptional

22 Jun 2025

Willibald

Overall, our hotel room provided a perfect balance of cleanliness, comfort, and modern elegance. It exceeded my expectations and made my one night stay a very enjoyable experience.

6/10

Pleasant

08 Jun 2025

nazrul

Title: Inconsistent Front Desk, Subpar Breakfast – Exceptional Service from Delphine

As a frequent guest of five-star hotels, I rarely leave reviews—whether positive or negative. However, I believe it is important to share my recent experience at DoubleTree by Hilton Hotel Istanbul – Piyalepasa, as it involved both areas of concern and commendable service.

Upon arrival just after midnight, I was unexpectedly asked to provide a 100 EUR deposit for the minibar, which was surprising given that minibar charges are typically settled at checkout based on actual usage. Additionally, I inquired about a room upgrade, and was quoted 110 EUR by the night shift staff. He invited me to view the room the following morning before making a decision. However, when I returned the next day, a different staff member quoted 250 EUR for the same upgrade. This significant discrepancy in pricing and lack of internal communication was both confusing and unprofessional.

Unfortunately, my overall experience with the front desk staff was not positive. Their attitude lacked warmth and hospitality, and at times they gave the impression that they were above assisting guests. This is not the level of service I would expect from a Hilton-branded property.

The breakfast offering also fell short of expectations. The hot buffet was extremely limited, with no availability of basic items such as fried eggs, and overall selection did not meet the standard of a five-star hotel. This is an area that requires cl

Friends_and_family Family

8/10

Excellent

25 May 2025

Gaurav

Good

2/10

Poor

19 May 2025

Mokish

The stuff could be a little nicer.

10/10

Exceptional

14 Apr 2025

Husam

my business trip to Istanbul

amazing reception and services, clean and fast services, easy parking

Business

10/10

Exceptional

29 Jan 2025

Melissa

Amazing site

10/10

Exceptional

21 Dec 2024

Bayram

Easy check in...welcoming staff...nice hotel.

Leisure Family

4/10

Poor

09 Dec 2024

Umit

Front desk was so rud they did ask me upfront payment, stayed lots of places but never had this experience before ….

Partner

6/10

Pleasant

27 Nov 2024

Alisen

Yes

Business_and_leisure Partner

10/10

Exceptional

02 Nov 2024

Antonio

Istanbul Stay

Good price this time ofv year and walking distances to Istanbul Modern and Taksim Square. Also must see Dolmabahce Palace and ride an eve boat tour in Sea of Marmara.

Partner

2/10

Poor

30 Aug 2024

Mehdi

They tried to charge me twice. While I already fully paid for my stay ahead of time, they charged my card again when I checked out. There is still a pending charge on my card statement and they are responding.

Leisure Family_with_children

8/10

Excellent

15 Jul 2024

Kristine

This hotel is in a great location, easy to catch the bus or call a taxi. Overall staff were helpful and eager to help, when we had some issues with dirty towels they helped and fixed the issue right away. Check in and check out were simple and room was quiet with good AC. Overall we liked staying here.

Partner

6/10

Pleasant

14 Jul 2024

Verified traveler

The lobby is great. The location is weird. In Room 401 the bathroom stinks. The reception and guest relation staff need training. When you have a problem, first they blame you. Then lie. When you are enraged, offer remedy, but it is so humiliating that you decline. Their motto towards guests is “we do not care”.

Business_and_leisure Self

10/10

Exceptional

14 Jul 2024

ghulam

Very professionally maintained

Leisure Family

10/10

Exceptional

01 Jul 2024

Faris

It was so nice and full respectful staffs

10/10

Exceptional

09 May 2024

Azhar

Excellent hotel, guest relations (mainly Tolga and his colleague) made me feel valued and welcome and were also very helpful in organising excursions and extras I wanted included for my anniversary, great customer service & experience overall.

Leisure Partner

6/10

Pleasant

28 Apr 2024

Solar

Poor

I don’t think this hotel matched the level of Hilton hotel. It claimed to be 5star but no service as five start. Room was not so clean. This hotel asked for deposit 100$ and they promised us it will be returned in 30 days max but they never did return the deposit.

Friends_and_family Family

10/10

Exceptional

16 Apr 2024

Emanuel

Loved my stay here

Leisure Family

10/10

Exceptional

22 Mar 2024

Yisset

Staff very nice . All amenities you have inside hotel . Transportation easy upon request from desk. Nice and clean. Will definitely recommend this hotel .

10/10

Exceptional

26 Nov 2023

omid

everything with hotel is good except the twalet smell was inside the room and was very very bad

Business Family

8/10

Excellent

10 Nov 2023

Ananth

Liked the location and the accommodations.
Preferred to have a shower than a bath tub. Shower faucet was too hard to open and close.

Leisure Family

10/10

Exceptional

05 Nov 2023

Mindi

Türkiye!!

It was really nice, I just have one complaint! I asked the front desk if all the rooms came with complimentary breakfast and he said yes but the next morning the check in person said we did not have it for our room number. Having everyone on the same page with the same info, would be fantastic!

Friends_and_family Friends

2/10

Poor

24 Sep 2023

Zafar

Max i don’t like room services is not good you have to call for the bathroom needs and other stuff big hotel but i don’t like the services most of the people are rude behavior

2/10

Poor

12 Sep 2023

NAMIK

They don't have mail order, shower was moving, Otopark is extra fee and too much

2/10

Poor

09 Jul 2023

Verified traveler

Air conditioning was down . Charged us extra for 5 year old child

Friends_and_family Family

10/10

Exceptional

01 Jul 2023

Abdulaziz

Good

8/10

Excellent

16 May 2023

Shina

I have stayed at this property before where the standards were better hence why I returned but sadly this time it wasn’t as good, no toiletries were provided, sofa bed was ever so uncomfortable. Overall I was disappointed!

Friends_and_family Family

6/10

Pleasant

04 May 2023

Property is close to Taxim
7 days stay convienant location

Average amenities

Overall happy

Business_and_leisure Partner

4/10

Poor

11 Apr 2023

Daniel

Really overpriced. Advise folks shop for better prices in this area. Everything from breakfast to laundry was excessively high.

Leisure Partner

10/10

Exceptional

06 Mar 2023

morteza

Thx for everything

Family

6/10

Pleasant

05 Dec 2022

Kaleem

Property nice clean property.
Front desk is not friendly.
I don’t like breakfast.
It’s great location. Every attraction is 10-15 drive.

Leisure Family

10/10

Exceptional

23 Nov 2022

Firas

This is best hotel i have been to it
Very clean
And the stuff are friendly

Leisure Family

2/10

Poor

14 Oct 2022

Tak

Definitely won’t be using them again, terrible food choice,specially the hotel buffet, I wanted to check out immediately after I had the buffet, very expensive and very small choices of food!!!!!!!

Leisure Family

6/10

Pleasant

09 Oct 2022

Aboubakar

it was not that i was expected

Business Partner

10/10

Exceptional

04 Sep 2022

carla

Great stay, I have no complaints. Staff was helpful, bed was amazing, room was clean and breakfast was good. We did not see the pool.
Location was a bit outside the main tourist area but it was quiet and taxis and Uber were plentiful.

Leisure Partner

10/10

Exceptional

03 Sep 2022

Shaik

It’s okay

Leisure Family

8/10

Excellent

16 Aug 2022

ahmed

I stayed for one night only

Business Self

10/10

Exceptional

27 Jul 2022

Akarsh

Hhg

4/10

Poor

08 Jul 2022

Brandon

This property should not be listed as 5 star. If you have more than 2 people in a room they will still require everyday for you to go to the desk or call the desk to ask for another towel and another water. They are not courteous. Our friend’s room was even left completely open after the cleaning service was done. They don’t have a functioning restaurant and the Starbucks doesn’t open until 8:30AM. The linen and pillow was also not left in the room for the extra person (even though the reservation was for 3 people). There are no perks here. The mini fridge only had 1 water in it. When I asked the front desk for water they said they could give us 1 but not 3 (enough for one per person). Stay somewhere cheaper if you want bad service. The area directly behind the hotel is the hood so be careful if you walk out.

Leisure Family

10/10

Exceptional

25 Jun 2022

Aliasghar

Staff were very kind and they let me to check out 2 hours later than check out time and it was very important for me

Business Self

4/10

Poor

30 May 2022

Arezoo

Negatives: 1- We had 3 rooms and even though we requested to be together they gave us rooms in different floors but we couldn’t get to each other’s rooms as the elevator works with the room key and only goes to the floor that your room is located. 2- The building’s layout is the way that all rooms overlooking the lobby/restaurant and it was so noisy when people were having breakfast. 3- taking a shower was very unpleasant because you would lose the water in the middle of taking shower so many times also there was no consistency in the water temperature. It was switching to freezing cold and extremely hot every 2 minutes. 4- they have free WiFi but it logs you out every 8 hours and you have to keep adding your name, room number & password. 5- there is a mosque next to the hotel with huge speakers and they had prayers 5 times a day but the most annoying was at 4:30 in the morning that woke us up every single day.
Positives: 1- super friendly and helpful staff. 2- breakfast buffet was awesome. 3- free shuttle to Taksim square.

Leisure Family

2/10

Poor

27 May 2022

Soleen

>> MUST READ!! DO NOT MAKE MY MISTAKE <<

I did not enjoy my stay at this hotel at all. My personal opinion for hotels is that they need to be top service, at the very minimum. If I am paying for a 5 star hotel, it should be 5 star. It is the first thing the tourist experiences in your country and it should be the nicest and most pleasant experience. It seems as though 5 star is now like a 3 star hotel? This hotel wasn’t even good enough to be a 2 star. The most uncomfortable, noisy, rude stay I have ever experienced. I swore I’d write a detailed review, and here I am. I do not recommend anyone to stay at this hotel, so please read this review.

Let me begin by stating that it is NOT in Taksim. The hotel is far and on a busy main road, so you can forget about peaceful sleep. It’s in a bad neighbourhood, where no taxis even want to take you anywhere because of the traffic to get anywhere. The ‘Taksim Shuttle’ doesn’t drop you off anywhere near Taksim. My grandmother was with us, she can’t walk much and they told us this goes to Taksim.

We were three women staying in their average room, with 1 king bed and 1 sofa bed. The sofa bed was as hard as sleeping on the floor. The mattress was so thin.

Room service is NOT up to standard. The cleaning is not good. They do not clean the room properly. That sticker ‘your room has been cleaned and disinfected’ is a complete lie. I have plenty of photos showing layers of dust everywhere in the room.
I have a lot more to say….

Leisure Family

6/10

Pleasant

20 May 2022

rengasami

Sen Gen ( spelling ? ) of reception was exceptionally helpful and efficient .
Guest relations Sena was also super helpful .

Leisure Self

4/10

Poor

16 May 2022

Aftab

WORST STAY EVER

Extremely poor service at this hotel.

I have never experienced a hotel which such poor and a negative attitude.

The answer was always NO to everything.

The AC didn’t work in the bedroom which resulted to a super hot Room in the evening having called repeatedly and making a complaint the Answer was no we cannot change your room til we fix it.

The shower fixings we’re broken which meant the shower head kept falling as water passed through it: when complaining about this we was told it was because you requested a room with a bath. Could they fix it? No: not til the next day.

The NON SMOKING room smelt of smoke. When this was mentioned they said NO this is not possible.

They overcharged me from the amount agreed with hotels.com by £50, Breakfast was added at 3 times the amount shown on the website, when questioned they said No we match OUR website price as rates change daily!

SEFER in particular was a arrogant man at reception,

I WONT BE STAYING HERE EVER AGAIN

Partner

6/10

Pleasant

10 May 2022

Marwan

I didnt like the breakfast and staff

Leisure Family_with_children

4/10

Poor

11 Apr 2022

Tara

the window in our room was broken, the first night we had to stay in that room noise was coming to the room from the street and it was cold because the window was not closed and they couldn't fix the problem that night, for next day they had to change our room this one the shower was broken which you should hold it otherwise the water was going to one of the sid, we didn't want to ask again to not change the room again, we had only 6 night we didn't want to spend it in changing room we decided to use Turkish bath more but we found out that there was an extra charge for Turkish bath and this charge never mentioned on the website, and always when we travel to turkey the Turkish bath is free for hotel guests, one time my husband forgets his room key and the key used for the lift too he was at spa area and asked one staff in spa reseption to open the lift but she didnt helped him to get to the room so he had to call our room so my son takes the key for him.

Leisure Family

10/10

Exceptional

11 Mar 2022

Husam

my trip to Turkey 2022

great staff and very welcoming team, breakfast is wonderful, great location close to Karakoy and old city center. Highly recommended for friends and travelers

Friends_and_family Family

10/10

Exceptional

26 Feb 2022

Salih

Uden tvivl, så er det et rigtig godt valg. Hotellet giver en suveræn service. Deres personale er top serviceminded, og retter hurtigt op på fejl og klager. Deres mad er godt, især room service. Beliggenheden er okay hvis man tager taxa. Det bliver ikke vores sidste besøg.

Leisure Family_with_children

10/10

Exceptional

23 Feb 2022

Maha

everything was great

Leisure Family

10/10

Exceptional

14 Jan 2022

Mohammed

Love it

Business_and_leisure Self

8/10

Excellent

12 Jan 2022

Ebru

Lovely staff, friendly and welcoming. Beautiful interior however location of the hotel made it a little difficult to commute around istanbul. Additionally due to the hotel being on a busy road it was a little noisy at night.
Rooms were cleaned daily, providing clean bedding, towels, etc.. only problem was there were quite a few finger prints and small stains on the mirrors and drawer surfaces which was not cleaned properly.

Leisure Friends

4/10

Poor

12 Jan 2022

Imran

During my stay everything was good but I didn't receive my deposit that I had to pay and was told I would receive it back in few weeks into my back account but now it has been more then 3 months and still nothing. I had tried to reach them but no response . Very disappointing

2/10

Poor

20 Dec 2021

Yaqoob

Bad stay

It was very bad some one took my personal towel from the room, the blanket was dirty not washed (brown color) i told them to change again they changed with same dirty blanket, room was very small, no sound proof, in general it was very bad stay.

Friends_and_family Family

10/10

Exceptional

18 Dec 2021

mohamed

Very good

Leisure Partner

10/10

Exceptional

04 Dec 2021

john

Very nice hotel comfort excellent ladies at guest desk were brilliant will return

Friends_and_family Family

8/10

Excellent

01 Dec 2021

Esther

I liked the reception and decor. Also liked shuttle bus into taksim. The location was good.The room was good size. However breakfast could be a bit varied. Gym should have water, towels and wipes especially in these times

Leisure Partner

6/10

Pleasant

23 Nov 2021

Mustafa

I gave a favourable review of the same property in 2016. Unfortunately, my experience this time was not as good. A few of the problems I encountered include:
1- small leak coming from the bathroom sink.
2- TV remote did not work and had one button missing.
3- Wi-Fi room login did not work so I had to call front desk and was given the general password.
4- I placed some coins on desk including 1/2 euro coins mixed with Turkish liras. The euro’s have gone missing. I didn’t report this and considered it a tip, but this is an alarming behaviour.
5- Staff working on BF buffet did not seem to understand English and their some minor misunderstanding when asking them for food items.

Leisure Self

4/10

Poor

22 Nov 2021

JIHAD

i didnt like the service
i didnt like the room
i didnt like the location
i didnt like the breakfast
i didnt like the cleaning

Leisure Partner

8/10

Excellent

20 Nov 2021

MAHMOUD

The hotel is great, they provided an excellent service.

I like that they arranged a free bus to Taksim every hour.

Seriously very nice lobby and location is good.

I had some issues with water not coming to my room, the staff were great they compensated immediately and didn’t charge me for use of mini bar. Excellent service

Leisure Family

10/10

Exceptional

12 Nov 2021

mehdi

NO. 1 staff wonderful people. The only thing, I did not like was that I was asked to pay for the restaurant bill anytime the bill was over 500 lire. But the manager kindly solved the issue since we had dinner there most of our time. This is not a criticism of the hotel, I am just used to the Hilton way of charging my card at the end of my stays anywhere in USA or Canada.

Leisure Family

2/10

Poor

11 Nov 2021

Faraidun

Was not good I don’t like it

Family

8/10

Excellent

05 Nov 2021

Mounir

Good stay

Friends_and_family Family

6/10

Pleasant

27 Oct 2021

Tanveer

It was a nice room with all accessories in.

Leisure Family

10/10

Exceptional

13 Oct 2021

Hannan Ali or Burhan

The guest relations team and reception were incredible. Massive thanks to Esra, Sena, K

10/10

Exceptional

06 Oct 2021

Mohammed Abu

Excellent people in excellent hotel specially Sena

8/10

Excellent

25 Sep 2021

Dost Mohamed

Overall was very good, staff were helpful and supportive, location was good, especially a public transport just in front of the hotel. Easy to get to taksim so as Fatih

Friends_and_family Family

6/10

Pleasant

17 Sep 2021

Nidhal

Doubletree Piyalepasa

The good things about the hotel was the shattle bus from the hotel to Taksim, the bed was comfortable however the pillows were not comfortable, it was quite, however the services was not good, I needed water bottles and I had to call them three times yet they did not bring it, probably they don't have enough people in the reception area. Also, the fridge was not working, I could not logon to the wifi network in the first day because they have a diffrent sirname for me recorded in their system so I could not logon to the network, they have mixed up the names of the rooms.

Partner

10/10

Exceptional

05 Sep 2021

Omogbolahan

Great hotel as I’ve stayed 2 times now, has everything you need and good overall customer service for taxis etc, cleaners are great, gym was low-key and a nice space to use along with the pool. Reception can get quite busy often but I had no problems with my overall stay, good for pricing too would definitely recommend!!

Leisure Self

2/10

Poor

04 Sep 2021

Omer

The facility is extremely nice and rooms are spacious.

However, the staff lacks any customer service skills. Even though they claims housekeeping services is daily .. we went up to three days of no cleaning and ran out of towels.

Even after bringing it to management daily, rooms didn’t get cleaned next day and their solution was to sit in lobby for 3 hours and wait for rooms to be cleaned ( around 5pm). No one wants to gone back after long day to spend hours in lobby for a room to be cleaned and to get towels to shower.

Also, the dry cleaning list is only provided in Turkish , in a hotel marketed for travelers who mostly don’t speak Turkish.

Breakfast is great.

Business_and_leisure Family

2/10

Poor

04 Sep 2021

Lucy

Bad staff keep your money

Hotel is nice inside but staff are so bad. Receptionists are rude and still haven’t refunded me my €100 deposit 2 weeks later. They also charged me 3x for the room which they are also yet to refund. AVOID.

Friends_and_family Family

10/10

Exceptional

01 Sep 2021

Dennis

A nice reprieve in the chaotically pleasing city of Istanbul. Location is just far enough away, yet close enough to be convenient. Excellent professionalism as expected from a Hilton property

Leisure Family_with_children

2/10

Poor

31 Aug 2021

Amer

Bad experience; stayed a week so not a floot

Room service sucks. Stayed a total of 7 days and
Every day we have to request water and coffee packets to be sent to the room even though room service would be in the room earlier in the day to clean it.

Also floor was never vacuumed ( nasty) and sheets are never changed ( they smell musty).

And to add to this amazing stay, a bag was taken out of our room the second day we checked in ( the bag had garlic in it) the issue was resolved a week later when they called to let me know that it was ‘ found ‘ in the ‘ lost and found ‘ , how was it taken from our room and turn up on the lost and found, with it being tampered and taken from.

To sum up: - things went missing from our room
- room service sucks
- could be cleaner for a HILTON.

WOULD NOT RECOMMEND STAYING HERE

Partner

6/10

Pleasant

30 Aug 2021

Benito

Adequate, but overpriced for the price point.

Double Tree by Hilton is advertised as a 5 star hotel. From the outside this may seem so but upon closer inspection the reality is more 3.5-4 stars. I’ll start with the positives. The staff were incredibly helpful, friendly and attentive, I couldn’t fault them.

The hotel itself is structurally sound-proof inept. You will hear everything in the hall way from the room. The hotel is situated next to a mosque. You will hear pray as clear as day from 5ish AM each morning. It is very disruptive to sleep even with ear phones.

The food also in my opinion is not reflective of a 5 star. Over priced really.

Location isn’t ideal, due to next to mosque and away from the main attractions. There is a shuttle bus however.

In conclusion, the price for the hotel is not worth it - unless your able to get a heavy discount.

SPEND YOUR MONEY ELSE WHERE.

There are better options for the price point.

Partner

8/10

Excellent

26 Aug 2021

Ibrahim F

Property was not as advertised on expedia and not as close to Taksim

Leisure Partner

8/10

Excellent

12 Aug 2021

Verified traveler

The staff at the hotel are fantastic and the service is very good. However, the best is the world's best Spa :-) I have taken massages all over the world and this is the best. I was promised that the receipt from the Spa would be in the reception when I checked out, it did not, which irritates but does not spoil

Business Self

8/10

Excellent

12 Aug 2021

YASSEEN

Good stay

i came to this hotel after completing 9 days in other hotel , Novetl Bousphoure , this hotel is very luxury and quit and comfortable , a bit location far , it is not an issue as thier is shuttle
i advise this hotel for luxury stay, also valuble of Many

Friends_and_family Family

4/10

Poor

04 Aug 2021

Verified traveler

The price was not bad but hotel staff are very rude. Also lack a bit of professionalism

Leisure Partner

2/10

Poor

01 Aug 2021

Kashif

Bad experience

Such a bad experience
Rooms were just junk
Staff totally Non cooperative
Will never stay at this hotel again

Friends_and_family Family

8/10

Excellent

11 Jun 2021

Rawand

Shali

The hotel is nice and new but the sound insulation of the rooms are so bad you can hear the corridor the rooms next to you, and the amenities was not good no face tissue in the room for example and the worst thing was the receptionist told us our rooms were ready but they can not give us the rooms untill 3 pm!

Business

8/10

Excellent

07 Jun 2021

seyedali

Was good everything but for pandemi situation roof restaurant and pool and some other services was closed but not mentioned on booking time

Hotel location not good for walking

Reservation and other staff was very good

Business

2/10

Poor

11 May 2021

Verified traveler

The hotel didn’t let us stay as there were maintenance work going on. Rather than offering a refund or at least a partial refund they told us to transfer to another hotel for a couple days till they fix the problem. They didn’t end up fixing the problem and I had to pay four doubletree price when the hotel I was given not even up to half the standards. Will never be coming here again. Absolutely no concern for customers

Leisure Family

10/10

Exceptional

25 Feb 2020

Verified traveler

The shuttle to Taxim was convenient and on time. I arrived on my birthday.. the evening front desk people made me feel welcome. I'll be back

Friends_and_family Family

6/10

Pleasant

07 Feb 2020

Oded

Hotel was good, the only issue was a food poisoning at the restaurant on the 7th floor on my last night...10 minutes after eating there (pasta with mushrooms and cream sauce, salad with goat cheese,walnuts and orange,and a sprite)I spent the night in and out of the restroom for sever diarrhea! I called reception to inform...the next morning, they offered me credit for the beverage (can of sprite!), I said that I don’t need this “credit “!
After a long flight to New York the next day, I am still having stomach issues.
Just a recommendation to avoid this restaurant!!

Leisure Self

10/10

Exceptional

29 Jan 2020

Mohammad Ali

Mr. Eren is the most professional, hardworking, and sincere bell-boy I have ever met. Miss Valida is the best and most professional and supportive concierge clerk who has ever greeted me during my recurrent stays in a Hilton branch. Urhan Bey is the most cooperative hotel manager I have ever encountered.

Partner