Name: The Pines Melaka
Address: 33, Jalan Tun Sri Lanang, Malacca City Center, Mal, Melaka (malacca), MY

4/10

Poor

07 Jul 2026

Stephanie

During my recent four-night stay.

The Wi-Fi was consistently unreliable, and despite my reports, the issue was never addressed. I was further inconvenienced by an unannounced policy of changing credentials every Sunday, requiring a front desk visit to reconnect. Most critically, my account was prematurely deactivated on my third night. During this time, I could not contact staff because my in-room phone was non-functional. Additionally, my room keys frequently failed to work.

Partner

8/10

Excellent

07 Jul 2026

Christina

Satisfactory.

Partner

10/10

Exceptional

27 Jun 2026

NICK

Na

Business

10/10

Exceptional

26 Jun 2026

NICK

Did not try

Business

8/10

Excellent

04 Jun 2026

Maureen

Location beside the river. Nice pool

Partner

10/10

Exceptional

17 May 2026

Tung

The room is very big..clean and comfortable, just the shower heater a bit not ok.. water not hot at all. Overall is good…

Family_with_children

10/10

Exceptional

27 Feb 2026

Jeffrey

Clean comfortable room

Partner

10/10

Exceptional

12 Feb 2026

Leanne

plenty of space in the room, friendly staff

Leisure Family

6/10

Pleasant

30 Nov 2025

SAY KEE

The toilet flush was not working properly. Only half flush button can be used not the full flush button. The refridgerator was not cold at all.

Leisure Family

10/10

Exceptional

12 Nov 2025

Mark

Liked the location, nice walk along river to city centre.
Room very clean, staff very helpful
Would stay again.

Leisure Self

10/10

Exceptional

17 Sep 2025

Gavin

Lovely pool with a view of the town and the hotel was next to the river so great to have that walkway there.
Good off street parking also.

Leisure Partner

6/10

Pleasant

07 Sep 2025

Gamal

The reason I gave 3 stars, we arrived 1 1/2 hours before 3 pm check in. The room was not ready as they need to clean the room and we understand this. We booked two Junior Suite rooms. The front desk lady check us in without the room keys and took our mobile number to call us when the rooms is ready. We went for lunch, waited at the lobby still no call until we asked if the room is ready. the front desk forgot to call us though the rooms is ready. My room is cleaned, spacious but the telephone is not workings and connected to the wall! We want to book Encore show for 5.30 pm but we cant call the Front desk and I call the main line which I spent 45 minutes only answering machine. Its really disappointing because the hotel is good, the location is great but because the service its give bad rating to the hotel. As for breakfast buffet, i when down at 9.15 am, i can see the head chef checking the buffet breakfast but i am not sure what is the purpose of him there? He can see the roti canai bowl is empty which i have to ask him about it and it took 30 minutes to get a refill and Mr Hakimi was nice to check on the refills and sent some to my table! the fish ball and the fish cake for the noodles soup area is empty, no bowls for the soup until me and other guests call for it. No bowls for yogurt. The head chef job is to make sure the food is refills and the bowls and the dishes is there. Need to improve on guest service. I would stay here again and hope to see improvements.

Leisure Friends

2/10

Poor

03 Sep 2025

Amy

Bathroom layout was terrible. Mold and mildew seen in shower. Definitely due for renovation.

Leisure Family_with_children

8/10

Excellent

21 Jul 2025

Bernard

The buffet breakfast needs to be improved.

Leisure Family

2/10

Poor

20 Jun 2025

Verified traveler

Terrible bed, not soundproof room noise could be heard whenever someone’s outside the hallway. Bed was soft and sinked when sleeping causing back pain. Spacious room with only 2 single beds and had many pieces of furniture that wasn’t useful. TV was small and far from the bed with horrible sound quality. Bathroom had little toiletries and was incredibly noisy from the pipes. Would not recommend this hotel for a comfortable long stay. Surroundings are too noisy to enjoy a good nights rest.

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Onkar

Nice location and safe place

Leisure Family

8/10

Excellent

03 Jun 2025

Lyn

Good hotel, no smart TV. Spacious rooms and just a few steps from the river.

Leisure Family

2/10

Poor

26 Apr 2025

Sonia

Don't be fooled by the appearance

I thought it would be a good place to stay because it is city center but unfortunately I had to change my mind when housekeeping came in without my permission.
All my things were out and I was horrified when I got to know.
The worst is that They were not sorry about it.
Never again

Friends_and_family Family

8/10

Excellent

20 Apr 2025

Toh

Room is spacious

Leisure Family

8/10

Excellent

20 Apr 2025

SAY KEE

Convenient, near some of favourite food places.
However, one of rooms 1803 had some ants and weak water pressure. Another room 2813 had to have the aircon reset because not cold at all

8/10

Excellent

14 Apr 2025

MURUGAYAH

Location is convenient for going any where else in Malacca

Business_and_leisure Partner

10/10

Exceptional

24 Mar 2025

SENG JOO

Quiet and comfortable room.

Business_and_leisure Family

8/10

Excellent

12 Mar 2025

Tran

Most Asian hotel doesn't provided hand and face towels. This hotel is provided.

6/10

Pleasant

09 Mar 2025

Wee Yi

Staff not friendly

Leisure Partner

10/10

Exceptional

08 Mar 2025

KIING Sing

Nice stay

10/10

Exceptional

06 Mar 2025

AUSTIN

It a nice place to stay.

Business Self

10/10

Exceptional

23 Jan 2025

Wing

Cozy hotel with lovely spacious rooms.

Leisure Family_with_children

8/10

Excellent

31 Jul 2024

Enqi

I recently stayed at The Pines Melaka for 4 days and 3 nights. The hotel is conveniently located just a short drive to and from Jonker Street, making it easy to explore the area. We stayed on the 27th floor, and our room offered a beautiful view. However, we were woken up at 5/6 am each morning by the loud chanting from the nearby mosque, which was quite disruptive. The bathroom in our room was very spacious and included a bathtub, which was a nice touch. Although the room was decent, it wasn't the cleanest for a 4-star hotel. Nevertheless, all the basic necessities were provided and free parking available.

Leisure Partner

10/10

Exceptional

16 Jul 2024

anbha

We had great stay

Leisure Partner

8/10

Excellent

11 Apr 2024

Ms Jean

Short Holiday to Malacca

I always stay in The Pines wherever I visit Malacca. I like the quiet location and also walking distance to nearby attractions. Reception is friendly. Clean room and ample parking space.

Friends_and_family Family

10/10

Exceptional

29 Mar 2024

Saffronz

Great room

6/10

Pleasant

26 Mar 2024

Nilmini Manori

The 2 bedroom unit was nice but as soon as we entered the room there was an issue with one of the toilets. We called maintenance and even though they came to look at the problem they never resolved it. After returning from being out all day we had to call maintenance again to fix the issue once and for all.

The biggest issue was that the air con stopped working during the night which made it unbearable to have a good night sleep. The entire apartment was warm until around 6:30am. We attempted to rectify this but the panels were not working.

The breakfast was of poor quality. More suited to a 2 star hotel.

The ladies at reception were nice and offered good service and as mentioned before the apartment was very nice.

Leisure Family_with_children

8/10

Excellent

14 Mar 2024

SAY KEE

The safe had no battery in 1 of our rooms. After informing front desk, it was still not repaired. Another room, the hot water was not working but after repair, the technician left the toilet all wet instead of cleaning it up

Leisure Family

10/10

Exceptional

14 Mar 2024

Andy

Staff and services are excellent. Would come
Back again

8/10

Excellent

05 Jan 2024

Paul

Can you sort out the breakfast food temperature.

Good. The front desk would benefit from some extra training. Overall it was reasonable. There was a funny smell in the gym. The breakfast hot plates only had one burner under two trays so naturally my breakfast was like warm at best 3 days on the run. I even told them in day two so they had the opportunity to rectify this and chose not too. Instead I had to get the chef to warm my food in the microwave.

Friends_and_family Family

10/10

Exceptional

03 Jan 2024

Sankaran

shopping and food very convenient

Leisure Family

8/10

Excellent

26 Dec 2023

SAY KEE

Clean, friendly staff, adequate parking. However, wifi is slow

8/10

Excellent

25 Dec 2023

Kumaran

Decent hotel

10/10

Exceptional

25 Dec 2023

Yew

Love the hotel view of the Malacca River both during the day and night. We definitely enjoyed our one night at the hotel. Wish could extend longer ♥️

Leisure Friends

8/10

Excellent

19 Dec 2023

SAY KEE

One of our rooms had chewing gum on the wall of the washroom. The other room, housekeeping did not replenish the body soup

Family

6/10

Pleasant

28 Nov 2023

Jeanine

Spacious room but non-working phone in room caused inconvenience to call to front desk for assistance

Leisure Family

6/10

Pleasant

26 Nov 2023

Manling

I was expecting better standard with the hotel, but it turned out to be a disappointment.

The staffs were friendly, and the room is spacious.

However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well.

The breakfast was just normal, with little variety.

Overall I would say it is just normal.

Leisure Family_with_children

6/10

Pleasant

26 Nov 2023

Manling

I was expecting better standard with the hotel, but it turned out to be a disappointment.

The staffs were friendly, and the room is spacious.

However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well.

The breakfast was just normal, with little variety.

Overall I would say it is just normal.

Leisure Family_with_children

10/10

Exceptional

24 Oct 2023

Aishah

Rooms are spacious and affordable, worth the money.

Leisure Family_with_children

10/10

Exceptional

01 Oct 2023

Debaan

Location is perfect. 1km walk to prime locations. Breakfast was satisfying l. Staff was friendly. Hotel cleanliness is well maintained. Rooms are huge and spacious.

Business_and_leisure Partner

8/10

Excellent

24 Sep 2023

SK

Value for money & convenient

Business Self

6/10

Pleasant

19 Sep 2023

Kong Meng

Short Weekend Getaway

It was our second time staying at this hotel.Stayed again this round cos all the good food places are within walkable distances.highly the bulldog, a reservation only dine in for lunch and dinner.supwrber food and reasonable prices.the hotel room was a tad disappointing.booked with bathtub but unable to use as it was tilted at one side and water can't drain away.left message at the front desk to get it fixed while we are out.after so many hours, we returned to our room only to find out nothing was done.called front desk again,and they gave all sort of excuse.finally a technician came to fix but we lost the mood to use it already.the breakfast was the same for the three mornings we stayed.thumbs down all the way and limited variety.overall a let down stay this time.avoid booking rooms with bathtub cos all not in good condition and the service was lacklustre.book at your own risk.

Partner

10/10

Exceptional

19 Sep 2023

Abdul Malik

The Pines Hotel Review

I had a wonderful stay at the pines hotel. Check-in was a breeze even though we came early and our room view at the 20th floor was quite nice especially at night. The breakfast spread was not too bad either and there were quite a good and varied spread. I did not get to try the swimming pool but it looked awesome too! I personally found the location of the hotel to be excellent but for those who prefer to be near shopping areas or malls, the hatten hotel might suit them better. Overall, I will definitely stay here again.

Partner

10/10

Exceptional

18 Sep 2023

Verified traveler

Spacious Room

Overall it was an excellent experience but a few things should not have happened in a good hotel:

The bedsheets were visibly dirty despite the request to ensure clean bedsheets during booking.

During check-in, there were about 6 front desk staff, and neither of them made eye contact or addressed me, even though there were no other customers. All staff continued to talk to each other, I (the only customer at that time) had to wait at the counter for a minute or 2, for them to finish talking to each other and assist me with check-in.

Partner

8/10

Excellent

15 Sep 2023

SAY KEE

I like the big rooms with sofa bed and table with the 2 chairs if we choose to dine in the room

Leisure Family

10/10

Exceptional

18 Jul 2023

Izura

Great

Business_and_leisure Partner

10/10

Exceptional

25 Jun 2023

Sivakumar

Nil

Business_and_leisure Partner

6/10

Pleasant

12 Jun 2023

Koh Yee Loo

Can hear prayer sessions every morning which woke me up for two days in a row. Bath towels don’t look exactly white and clean - as if not bleached and not washed well enough. Toilet is super small even tho room was big. Not very near to eating places.

8/10

Excellent

11 Jun 2023

Eng Seng

Booked 3 rooms. The rooms are really clean and nice interior design. This is the 2nd time we came back to this hotel. One thing that could be better is the buffet breakfast, the selections could be more and I prefer grind coffee instead if instant coffee.

10/10

Exceptional

05 Jun 2023

Jessica Diane

The view from the room was nice and the room was clean. Will definitely stay again!

Leisure Partner

8/10

Excellent

31 May 2023

Lew

New facilities and clean.
Nice view and easy access to river walk.

breakfast varieties are quite limited but ok. Just the scramble egg quality are poor, more likely to watery scrambled egg...hope to buck up

Business Self

6/10

Pleasant

26 May 2023

Onkar

Nice location

Leisure Partner

10/10

Exceptional

18 May 2023

Chee Keong

strategically location

10/10

Exceptional

13 Apr 2023

Wen Jia

Big rooms at affordable prices

Leisure Family_with_children

10/10

Exceptional

12 Apr 2023

Kok

Nice and big for the value

Leisure Family

6/10

Pleasant

11 Apr 2023

Verified traveler

everything needs improvement

front desk staff need to improve their CS, I was the one to greet her good afternoon.
housekeeping also need improvements, i left my room from 2pm to 8pm with the make up room sign on, but my room was not made up. had to call front desk twice before housekeeping staff came.
the condition of the rooms need upgrading too.
on a positive side, the aircon was strong and we had good sleep on the very comfy bed.
with the service i received during my 4 nights stay, i think i will opt for no frills greystone suites in future.

Partner

4/10

Poor

09 Apr 2023

Evangelyn

The staff is very helpful
What we dun like is the tv signal is bad.

Leisure Family

10/10

Exceptional

03 Mar 2023

Jenny

Na

Leisure Friends

10/10

Exceptional

25 Feb 2023

Boontek

很好，地点方便

Leisure Family

8/10

Excellent

31 Jan 2023

Kum Weng

Carpark too quiet

Clean room and friendly staff. The carpark though within the hotel site was too quiet and gives people the feeling of being unsafe, especially with the signage “ park at your own risk”. Suggest the hotel can consider stationing a security guard at the entrance. Otherwise, the stay was satisfactory and value for money,

Partner

10/10

Exceptional

17 Jan 2023

Letitia

Very clean room

8/10

Excellent

11 Jan 2023

Ronald

Great size rooms with good views of Melaka

Good sized rooms with great room. Has a lot of potential but really needs modernising.
King size bed was short compared to others I’m 177cm and my heals were on the edge.
Staff were helpful and maintenance carried out quickly when requested.

Friends_and_family Friends

10/10

Exceptional

04 Jan 2023

Tan

Spacious room with sofa bed can accommodate 4 of us.

Leisure Family_with_children

8/10

Excellent

31 Dec 2022

Goh

Overall the hotel room is good and comfortable. Only the breakfast (no much choice and even egg selection also limited) and restaurant staff service need to improve too.

Friends_and_family Family

8/10

Excellent

28 Dec 2022

Kok Chung

Staff was very friendly. Free sheltered parking during my stay.

Leisure Family

8/10

Excellent

26 Dec 2022

Verified traveler

Not bad stay

Room is quite run-down and limited breakfast choice, compare to my 1st stay before covid period.15mins walk to jonkers street is a plus and staffs is friendly.

Partner

10/10

Exceptional

25 Dec 2022

Mohd Najib

Good service, friendly staff

Friends_and_family Family

10/10

Exceptional

13 Dec 2022

Welsey C

Excellent room and view

Spacious and well designed room (we stayed in the executive room). Marvelous views of the river. Good location. Secure car-park.

Partner

6/10

Pleasant

29 Nov 2022

Peng Eng Peter

Nice room, nice staff, terrible wifi, average BF

The hotel is clean and the rooms are spacious and comfortable. The wifi is really awful and the tv signal goes off frequently. The room has a really old tv so the resolution quality is below average. There is a sort of kitchenette but it is for show as the drawers are empty (no cutlery or plates or glasses or anything). The notice about charges for bedsheets perhaps reveal how these things go missing often! Breakfast in Melaka hotels is usually just commercial and lacks soul.. so you have the standard nasi lemak, Chinese style rice porridge, scrambled eggs baked beans and canned chicken frankfurters, canned fruit-flavoured drink (not juice) and coffee and tea that tastes like it was made from instant powder. Reception, restaurant and housekeeping teams are all super friendly except for one hopeless night duty staff (who gave me wrong information while doing his work and barely looking at me).

Self

8/10

Excellent

28 Nov 2022

SAY KEE

Adequate parking and walkable distance to some eating places. Nearby 7-11 is very convenient

Leisure Family

8/10

Excellent

22 Nov 2022

Verified traveler

Short 2 days vacation trip

Our first trip since the pandemic and reopening of the borders. Overall it was a good stay but found it strange that they were not able to do an upgrade to a king bed for our room nor extend a late checkout time. There were hardly more than 10 tables occupied during breakfast time for both days. Is the hotel booking really so hot in demand. Extremely quiet too, and the carpark was occupied only on the first floor while the second was empty with two cars only plus ours.Visited the nearby teh Shore Mall....virtually a dead mall. Visited Jonker street, not crowded at all. Visited a chicken rice stall...empty of patrons...Strongly believe that the hotel is operating only at 25% capacity and shortage of staff. Called reception to have maintainance to check on a leaking bidet spray in the toilet and the guy said it was excess water and the toilet bowl system is somewhat faulty too...in need of repairs too.

Partner

6/10

Pleasant

18 Nov 2022

Patricia

Average hotel

It was just alright.

Breakfast was a big disappointment. Only coffee available were pre-made white Hainanese coffee!

Choice of food very limited.

Partner

10/10

Exceptional

06 Nov 2022

Chun That

It was a really good stay in this Hotel, everything is good and we really like the big bathtub. I was in rushed to checkout and forgot to request for the payment receipt, but thanks to the quick response and help from their team especially the Front Office Manager Mr Chow to email me the payment receipt. Keep up the good work guys!

Leisure Partner

6/10

Pleasant

04 Sep 2022

CHANG

Not bad

Leisure Family

8/10

Excellent

11 Aug 2022

John

Nice hotel to stay and reasonable price paid. The rooms are clean and had a nice view too. Breakfast was packed food and tasty too. Location was relaxing. Staff are friendly and welcoming with big smile.

Leisure Family

6/10

Pleasant

09 Aug 2022

Verified traveler

Call room service

Business

10/10

Exceptional

02 Aug 2022

Yee Mun

very happy with the cleanliness. especially the details in the bathroom. comfortable.

Business

8/10

Excellent

12 Jul 2022

Toni

Great place, but don't order the breakfast.

Leisure Partner

10/10

Exceptional

31 May 2022

Haiyan

great hotel

Leisure Partner

8/10

Excellent

22 May 2022

koay

Recommended!

Hotel room was clean and comfy… however, the gym was closed when I was there :( Quite a distance from Jonker Street, but it’s walkable.. Overall, recommended!

Partner

10/10

Exceptional

13 Mar 2022

Helen

Everything was great just the waiting time for the lift is damn long.
Room is very spacious and the breakfast is nice

Leisure Partner

10/10

Exceptional

21 Jan 2022

LEE WEI

beautiful room, worth the money, comfortable and new !

Business Self

6/10

Pleasant

28 Dec 2021

Nor Hezrina

There Are Always Room For Improvement

Staffs are not warm. Need improvement on this - esp brader jaga pool tu. Stress manjang. The bed mattress are killing us. We had back and neck pain for 3 days already. Not sure which 5 stars bedding that they have upgraded to. Location... room space... always the reasons why we choose the hotel.

Friends_and_family Family

8/10

Excellent

27 Dec 2021

Lee Kian

Short Family trip 2021

It was a pleasant stay in The Pines Melaka!

Friends_and_family Family

10/10

Exceptional

23 Dec 2021

Teh Nor Fatyma

Informative and friendly staff

I like the services and spacious rooms i love it, the vibes and I really love this hotel. Highly recommended.

Business

8/10

Excellent

11 Dec 2021

Siang

Feel comfortable. Clean.. enjoy time and relax there

Business_and_leisure Family_with_children

10/10

Exceptional

03 Dec 2021

Peggy

Will definitely come back again!

Leisure Family

10/10

Exceptional

03 Nov 2021

Abdul

Everythings is good.

Leisure Family

8/10

Excellent

15 Oct 2021

ee hooi

Beautiful hotel. Setback is, front desk seldom picks up calls

Friends_and_family Family

10/10

Exceptional

21 Aug 2021

Verified traveler

Very nice hotel for vacation and business trip. Tidy room and stylish bathroom design

Business Family

10/10

Exceptional

27 May 2021

Mohd shariffudin

It was so good and comfortable

Business

2/10

Poor

21 Apr 2021

Jason

No humanity

It isnmy false to book wrongly which is yesterday but suppose to check in today.
The manager never feel sympathy and offer me walk in full rate which is RM152 but i check online price is rm131 so i decide to book online which is cheaper.... you know what is front desk told me \"if you book online now , you need to wait another 30 min for confirmation \" now already 10pm at night ... can't they just abit flexible ...

Business

6/10

Pleasant

04 Jan 2021

Verified traveler

Electric water jug in room was smelling of instant noodles. Could hear noise from next room. Hair dryer was broken. When I asked housekeeping for a replacement, it was replaced with another faulty hair dryer which did not work also.
Nice spacious room and nice room decor.

Friends_and_family Family

8/10

Excellent

02 Jan 2021

YUH LEONG

It was good. Nice and spacious room.

Partner

6/10

Pleasant

31 Dec 2020

Zi Han

strategic located but need improvement

hotel is located in centre of melaka with river cruise and chinese restaurant nearby..
However much improvement needed to improve the standard. When i checked to my room at 26th floor, all the toiletries were not provided. It was after 4th request only i got my stuffs. The floor was not properly cleaned...
Apart from that, the hot and cold water was not functioning well

Friends_and_family Family