Vinayak Rama
This was a very disappointing stay, and I’m writing this so other travelers don’t go through the same issues.
The room was nothing like the pictures shown on Expedia. When I raised this and requested a room change, the property manager was rude, careless, and unhelpful. Even after I clearly showed three major problems with proof and photos, the manager acknowledged the issues but then asked for almost triple the price to change the room.
Instead of resolving the problem, they gave multiple excuses for two straight days. I requested a cancellation on the first day itself, but it was ignored with the excuse that they had a tiring day with work and kids. The next day, they said cancellation was possible, but by then I couldn’t proceed because I already had multiple tours booked for the following day.
I’m spending almost two months traveling across Vietnam, and this was the only and by far the worst experience I’ve had across all my stays. That’s why I’m deliberately taking the time to write this review.
This property does not meet the standards of the 8+ rating it currently has, and I would strongly advise travelers to be cautious before booking.
The room was nothing like the pictures shown on Expedia. When I raised this and requested a room change, the property manager was rude, careless, and unhelpful. Even after I clearly showed three major problems with proof and photos, the manager acknowledged the issues but then asked for almost triple the price to change the room.
Instead of resolving the problem, they gave multiple excuses for two straight days. I requested a cancellation on the first day itself, but it was ignored with the excuse that they had a tiring day with work and kids. The next day, they said cancellation was possible, but by then I couldn’t proceed because I already had multiple tours booked for the following day.
I’m spending almost two months traveling across Vietnam, and this was the only and by far the worst experience I’ve had across all my stays. That’s why I’m deliberately taking the time to write this review.
This property does not meet the standards of the 8+ rating it currently has, and I would strongly advise travelers to be cautious before booking.
