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Mercure Kota Kinabalu City Centre

Kota Kinabalu and Sabah · Malaysia

No 41 Jalan Gaya Kota Kinabalu, -View location

8.0/10Excellent741 Reviews
Cleanliness8.0/108.0
Service8.2/108.2
Comfort8.0/108.0
Condition7.8/107.8
Neighborhood8.4/108.4
Amenities7.6/107.6
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  • Business hotels
  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercure Kota Kinabalu City Centre

Located in Kota Kinabalu, the capital city of Sabah, Mercure Kota Kinabalu City Centre is within walking distance from banks, shopping malls, restaurants, tourist attractions and the historical Jesselton Point Waterfront. It also has easy access to the ne w convention centre.

In addition, the hotel is only 15 minutes by car from Kota Kinabalu International Airport.

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With a stay at Mercure Kota Kinabalu City Centre, you'll be centrally located in Kota Kinabalu, within a 5-minute drive of Imago Shopping Mall and Wisma Merdeka Shopping Center. This hotel is 0.7 mi (1.1 km) from Gaya Street Sunday Market and 0.7 mi (1.2 km) from Atkinson Clock Tower.

Make yourself at home in one of the 226 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Gym
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No elevators Green Key (Foundation for Environmental Education) Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 7:00 AM to 8:00 PM.
    • Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • No pets and no service animals are allowed at this property.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 32.5 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Malay

    English

Nearby attractions

Gaya Street Sunday Market 0.6 km / 0.4 mi
Wisma Merdeka Shopping Center 0.6 km / 0.4 mi
Jesselton Quay 0.7 km / 0.4 mi
Suria Sabah Shopping Mall 0.7 km / 0.4 mi
Api Api Night Food Market Gaya Street 0.8 km / 0.5 mi
Atkinson Clock Tower 0.8 km / 0.5 mi
Jesselton Point Ferry Terminal 0.9 km / 0.5 mi
Kota Kinabalu Central Market 1 km / 0.6 mi
Merdeka Square 1 km / 0.6 mi
KK Plaza 1.1 km / 0.7 mi
International Cruise Terminal Kota Kinabalu 1.2 km / 0.7 mi
Sabah International Convention Centre 1.4 km / 0.8 mi
Handicraft Market 1.4 km / 0.9 mi
Centre Point 1.5 km / 0.9 mi
Anjung Kinabalu 1.5 km / 1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 226
  • Number of floors (annexe): 25
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
Show 24 more facilities & services
  • Laundry service
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Lift access
  • Concierge
  • Luggage room
  • Café
  • Bar
  • Restaurant: 2
  • Poolside snack bar
  • Banquet hall
  • Meeting room
  • Photocopier
  • Business centre
  • FaxExtra charge
  • Outdoor freshwater pool: 1
  • Green Key (FEE)
  • Breakfast
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Single-Use Plastic Free
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE THREE BEDROOMSSUITE • THREE BEDROOMSSUI.B3-1

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE THREE BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    THREE BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B3-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2-1

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1-1

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE INNER-SUPERIORDOUBLE • INNER-SUPERIORDBL.IN-SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    DOUBLE INNER-SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    INNER-SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.IN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin INNER-SUPERIORDouble or Twin • INNER-SUPERIORDBT.IN-SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    Double or Twin INNER-SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    INNER-SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.IN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWS • 1 Bedroom • 25 m²DBL.SU-WV
    DOUBLE SUPERIOR WITH VIEWSPhoto unavailable8 photos

    Mercure Kota Kinabalu City Centre

    DOUBLE SUPERIOR WITH VIEWS

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-WV

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH VIEWSTWIN • WITH VIEWSTWN.WV-1

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    TWIN WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.WV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-2

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR WITH VIEWSDouble or Twin • SUPERIOR WITH VIEWSDBT.SU-WV

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    Double or Twin SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH VIEWSDouble or Twin • WITH VIEWSDBT.WV

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    Double or Twin WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR WITH VIEWSTWIN • SUPERIOR WITH VIEWS • 1 Bedroom • 25 m²TWN.SU-WV
    TWIN SUPERIOR WITH VIEWSPhoto unavailable4 photos

    Mercure Kota Kinabalu City Centre

    TWIN SUPERIOR WITH VIEWS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-WV

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 29 m²DBL.KG-SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR GARDEN VIEWTWIN • SUPERIOR GARDEN VIEWTWN.GV-SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    TWIN SUPERIOR GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED TWO BEDROOMSSUITE • KING BED TWO BEDROOMSSUI.B2-KG

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE KING BED TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOM • 1 Bedroom • 63 m²SUI.B1
    SUITE ONE BEDROOMPhoto unavailable6 photos

    Mercure Kota Kinabalu City Centre

    SUITE ONE BEDROOM

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    63 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR KING BEDDouble or Twin • SUPERIOR KING BEDDBT.KG-SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    Double or Twin SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE THREE BEDSSUITE • THREE BEDSSUI.3B

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU-2

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-3

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE THREE BEDROOMSSUITE • THREE BEDROOMS • 3 Bedrooms • 112 m²SUI.B3
    SUITE THREE BEDROOMSPhoto unavailable8 photos

    Mercure Kota Kinabalu City Centre

    SUITE THREE BEDROOMS

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    112 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Single bed 80-130 width, 2 × Single bed 80-130 width
    Bedrooms
    3
    Room type
    SUITE
    View / characteristic
    THREE BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B3

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BED • 1 Bedroom • 63 m²SUI.EJ-KG
    SUITE EXECUTIVE KING BEDPhoto unavailable8 photos

    Mercure Kota Kinabalu City Centre

    SUITE EXECUTIVE KING BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    63 m²
    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE CITY VIEWSUITE • EXECUTIVE CITY VIEWSUI.CV-EJ

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE EXECUTIVE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE SUPERIORDOUBLE SINGLE USE • SUPERIORDUS.SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    DOUBLE SINGLE USE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH VIEWSTWIN • WITH VIEWSTWN.WV

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    TWIN WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR GARDEN VIEWDOUBLE • SUPERIOR GARDEN VIEWDBL.GV-SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    DOUBLE SUPERIOR GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMS • 2 Bedrooms • 80 m²SUI.B2
    SUITE TWO BEDROOMSPhoto unavailable10 photos

    Mercure Kota Kinabalu City Centre

    SUITE TWO BEDROOMS

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    80 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    2
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIOR • 29 m²TWN.SU

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Single bed 80-130 width
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE THREE BEDROOMSSUITE • EXECUTIVE THREE BEDROOMSSUI.B3-EJ

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE EXECUTIVE THREE BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE THREE BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B3-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIOR WITH VIEWSSINGLE • SUPERIOR WITH VIEWSSGL.SU-WV

    Photos are not available for this room type.

    Mercure Kota Kinabalu City Centre

    SINGLE SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercure Kota Kinabalu City Centre

8.0
Excellent
741 Reviews
Cleanliness
8.0 /10
Service
8.2 /10
Comfort
8.0 /10
Condition
7.8 /10
Neighborhood
8.4 /10
Amenities
7.6 /10
100 reviews shown
8/10
Excellent
08 Jul 2026
Nicolas
Well located with easy access to ferry terminal and main business district. Property needs a little updating and maintenance, but rooms are large, clean and comfortable. Staff are friendly and helpful. Plenty of places to eat within easy walking distance.
Friends_and_family Friends
10/10
Exceptional
30 Jun 2026
Wei ning
Bathtub water flow slow.wait so long
6/10
Pleasant
27 Jun 2026
Nyik Fong
I like that the bathroom sink in the room has drinking water facilities, so that people can drink freely. It's both environmentally friendly and convenient.
Partner
8/10
Excellent
28 May 2026
Kian Yung
The pool is a nice addition after a long day of excursions.
Family_with_children
10/10
Exceptional
15 Apr 2026
Marianne
Great location and air con!
6/10
Pleasant
01 Apr 2026
James
Very old building with bad sound insulation to traffic outside even though we were on the 20th floor. Mould around shower sealant and breakfast wasn’t great at all. I just went out to eat with kids!
8/10
Excellent
29 Mar 2026
Allwin
Clean room. The hallway looks aged. No designated parking. Had to make 10 rounds just to find parking. Walking distance to shops
Self
10/10
Exceptional
15 Jan 2026
Jason
Rooms nice size, great location.

Staff friendly and attentive when required.

8/10
Excellent
06 Jan 2026
Katherine
Good location with plenty of coffee, good food and shopping nearby. Jesselton Quay was also very conveniently located within walking distance.
Leisure Family
10/10
Exceptional
27 Dec 2025
Jessica
Staff friendly, close to the ferry and to Suria shopping centre. Short walk to main part of Gaya street
Self
8/10
Excellent
17 Dec 2025
Nicholas
The hotel is in an interesting area of town, close to restaurants and a well stocked supermarket.
10/10
Exceptional
06 Nov 2025
Lutfi
Courteous staff
Spacious room/flat
Leisure Family
2/10
Poor
28 Oct 2025
Manish
Don't want to give even 1 Star.
Allocated room was not clean, got a new room which was pretty much the same. Windows were disgusting with 90% covered with limescale or something, wobbly taps, then the AC wasn’t working. I had to stay up till around midnight till the maintenance guy fixed it. To top it off, at breakfast, just one guy in the egg station catering to a restaurant full of people. The guy was slower than sloth bear. To summarize, WILL NEVER EVER STAY HERE again.
Business Self
10/10
Exceptional
10 Oct 2025
Brendan
The room was clean and comfortable with the two for drinking water a huge benefit.

The breakfast buffet was good quality with a good mixture of local and western foods. Eggs cooked to order was a huge plus too.

The rooftop pool and restaurant were lovely in the evening when the sun was setting. I ate here twice and the quality was great and staff very friendly
Self
10/10
Exceptional
03 Oct 2025
Susan
Great locations. Close to shopping and dining. The room is small. No privacy in the bathroom. Pool area is nice.
Leisure Family
10/10
Exceptional
30 Sep 2025
Lepina

Central located hotel

This hotel is beer centrally located - the drive to the airport was average 20 mins; the Suria shopping mall is a 3-5 min walk and the boat docking port to the islands (gaya island; Sapi island etc) is also 5 mins walk.
The staff were always really nice and smiling. The breakfast was definitely fresh and varied.
I would recommend staying here and booking the sea view room.
Self
10/10
Exceptional
27 Aug 2025
Mohamad
Need clean window.
10/10
Exceptional
20 Aug 2025
Miao
The hotel is very close to the mall and the harbour. We booked it mainly because we needed to take a dive course, and the price was a great deal. Breakfast was okay, and it was also conveniently close to all the restaurants we wanted to visit.
Leisure Family_with_children
10/10
Exceptional
11 Aug 2025
Mohamed
I truly enjoyed my stay at this charming hotel. The atmosphere was spacious and quaint, offering a peaceful retreat while still being incredibly convenient. Its location made it easy to access all parts of Kota Kinabalu, whether for sightseeing, dining, or shopping. The staff were warm and welcoming, and the overall experience was smooth and relaxing. Highly recommended for anyone looking for comfort and accessibility in one place!
Leisure Friends
10/10
Exceptional
05 Aug 2025
Miao
The location is great—very close to Jesselton Harbor. We booked the OWD course, so it was super convenient for us—only a 3‑minute walk. There’s also a big shopping mall nearby, plus it’s easy to find the durian street, fruit market, and seafood market. The hotel price is quite cheap, and it’s clean enough. It could be a bit better, but overall, it’s all good.
Leisure Family_with_children
8/10
Excellent
27 Jul 2025
Joseph william
no thanks
Leisure Partner
8/10
Excellent
23 Jul 2025
chin chan
Comfortable and well maintained
Friends_and_family Friends
10/10
Exceptional
09 Apr 2025
TINA

Lovely Hotel

Lovely hotel with good facilities and friendly staff. The room was very clean and comfortable. After arriving on a late flight I Was a little bit disappointed that we couldn’t get something to eat in the restaurant at 10.30 even though the closing time displayed was 11pm.
Partner
2/10
Poor
24 Dec 2024
Naiyeak
Very friendly and nice views
Leisure
10/10
Exceptional
16 Dec 2024
Azaiddy
Old property. Need renovation.
Business Self
10/10
Exceptional
03 Oct 2024
Verified traveler
We were given a room looking out to the sea; great view. Once the vacant lot between the hotel and the sea is constructed, the view of the sea will be blocked. Bed is comfortable. Service is good.
What pulled down the score is the hotel conditions. There are stains along the edging of the shower screens and walls. The bathroom grout is clean. There are moldy spots in the tiles of the swimming pool grout at the water level.
Partner
10/10
Exceptional
23 Sep 2024
Jose
Excellent location, very affordable price for the comfort and amenities. Breakfast buffet is well served with quality food and fruits. Good Coffee :-)
Self
4/10
Poor
15 Aug 2024
satoshi
The floor of toilet, and sink area are wet every time due to water leakage.
8/10
Excellent
22 Jul 2024
Verified traveler

Worth with the price

Big room. Comfortable bed. Strong water. Small bathroom and toilet.
8/10
Excellent
22 Jul 2024
Jesse
Nice enough hotel.
My wife has diabetic medication that needs to keep cool so we like to use freeze packs as we travel to keep the meds cold. The rooms don’t have a freezer and the hotel would not freeze the packs for us. Every other hotel in Borneo was willing to do this for us.
Security guard out the front (Aidi) was very helpful and organised a taxi to get us to the airport when our Grab failed to pick us up. We are very greatful to him for ensuring we made it to the airport in time.
Sister in law left her phone at the hotel and the staff kept it safe until we returned to pick it up a few days later. Again we were very grateful however I was a little surprised they didn’t contact us when they found it originally. We didn’t contact them for a few days after we realized where we had left it.
Leisure Family
2/10
Poor
20 May 2024
Marisa
I bought the brand, we were very dissatisfied. We add the choice because we needed a 2 bedroom unit. We should have just got 2 rooms somewhere else
8/10
Excellent
09 Mar 2024
Yog Gin

Mercury hotel Kota Kinabalu

Hotel is conveniently situated in the city centre. A short walk to the harbour and markets, restaurants, and a shopping mall. Rooms are spacious and has everything a traveller might need. As with most hotels in Malaysia, it needs some housekeeping attention and maintenance.
Friends_and_family Friends
10/10
Exceptional
14 Jan 2024
lau
Bed was comfy, room seemed abit dated for a new hotel. Hinges of the shower were creaking and lots of dirt under the sink.

Hotel had terrible access road as we were driving, and parking was not available and had to park at govt issued parking on the road side.

A car next to us had its window smashed in one morning, and I guess that shows the lack of safety without own compound.
Friends_and_family Family
10/10
Exceptional
06 Jan 2024
Francisco
All the staff was very helpful and accommodating.
10/10
Exceptional
23 Dec 2023
Richard
The hotel is located in a busy area with lots of dining options. It's steps away from the ferry port which takes you to the surrounding islands. I found the staff less helpful compared to other SE Asian countries, things like not helping with booking tours. Little things like not greeting you when you walk by the front desk, but that really was not an issue, just a noticeable difference from other places. Overall, the hotel is good and i would recommend a stay here.
Leisure Self
8/10
Excellent
11 Dec 2023
Alex Fong
Staff are helpful and friendly.. would be good if can provide parking space.
Business Partner
4/10
Poor
21 Nov 2023
NOEL
1. Requested adjoining room was totally ignored (not communicate to from agent to premises). Instead two rooms next to each other was provided with twin beds (not as selected choice earlier)
2. Shower hose was broken for both rooms upon check in.
3. Toilet bowl blocked on 1st day check in.
4. The floor was not vacuum cleanly during house keeping, still found food debris on the floor from previous guest.
5. Cloth hangers are not in good condition.
6. Room is small and no privacy for toilet and bathroom.
10/10
Exceptional
08 Nov 2023
Verified traveler

Two thumbs up

Very clean and comfy. Great view of the bay. Limited local TV channels. Would stay again.
Partner
10/10
Exceptional
27 Sep 2023
Noorshafiq
All facilities available in one roof. Breakfast was nice, variety of food to choose. Perhaps some area require some restoration. Overall, it was a good stay.
Leisure Partner
8/10
Excellent
29 Aug 2023
leon
Good
Leisure Family
6/10
Pleasant
03 Jul 2023
Julie-ann
Was our first time to Kota Kinabalu and the room we were given was dissappointing as I specifically picked this location to have a sea view, might have been my fault for not reading the rooms correctly but the hotel didnt seem busy so we could have been moved but we were not. The foyer was welcoming but once up onto the floors the presentation here is in need of a refurbishment. Rooms not very sound proof and door do not soft close so the comings and goings of others was very loud at all hours. Pool area was the best view and staff their were extremely friendly and helpful. Would stay again but would make sure to get a better room.
Business
8/10
Excellent
01 Jul 2023
Yun Hung
Good location
8/10
Excellent
17 Jun 2023
Douglas
The family room was awesome, the view to the harbor is nice, but:
1.The Wi-fi did not work,
2.they have no hand towels!?!
3.toilet paper finished on first use
4.the internal phone was broken
5.the breakfast was simple and paid apart.
Leisure Family
10/10
Exceptional
12 Apr 2023
Jacqueline
Great staff who are very helpful, a good location for activities and access to eateries and markets
Leisure Family_with_children
6/10
Pleasant
31 Mar 2023
Cheryl
Other reviews are accurate...very run down. Is not 4 star. Windows didnt open and were filthy but as i looked out over a void into eindows about 3m away, jstvas well! First room and corridor stank of cigarette smoke in a non smoking hotel. Eventually got a new room but staff not at all concerned and didnt believe me as 'no smoking in hotel'! Italian wasnt open. Breakfast not great especially for veggies/vegans. Good they have water filtervtaps and toiletry regills...not so mych the drntal kurs though. Worst thing...no soundproofing. Can hear everything in next room and was woken up by the sound of coughing. Pool was pleasant but rooftop restaurant dreadful.
Leisure Self
6/10
Pleasant
12 Feb 2023
Kok Wai Peter
Staffs were great but property not well maintained. Exposed electrical wires, broken shower arm.
Leisure Partner
6/10
Pleasant
28 Jan 2023
Morgan

Average hotel

Hotel is dated and not the cleanest. But the location is pretty good, as many things are within walking distance. I feel like for the price we paid this was fine, but don't come in with high expectations.
Partner
8/10
Excellent
19 Dec 2022
Alice
Location is excellent, near big shopping mall and lots of eateries.
Partner
10/10
Exceptional
15 Dec 2022
NORHAYATI
Staff so friendly and helpful. Recommended.
No parking provided by the Hotel.
Leisure Family_with_children
4/10
Poor
13 Dec 2022
Michael

Would not recommend

Very disappointing. Property was in bad condition and room was dirty. Asked to change rooms and new room was similarly dirty and poorly maintained.
Partner
6/10
Pleasant
10 Dec 2022
Koralalage

Not like other Mercure hotels I have been

Hotel is marked 4 star, have stayed Mercure 4 star hotels before but this one was not that great, facilities are the same,

Front office etiquette when we checked in was not polite enough perhaps through lack of training and ignorance

Room curtains were so dirty looked like some left hand marks with smudges all over them,

Buffet - plates were not clean, so dirty saw the food particles from previous use.almost every plate checked so bad

Food options and quality so bad, not 4 star like a overnight motel type of food,



Partner
8/10
Excellent
04 Dec 2022
Mohamed Razak

2 Nights Sray

Everything was okay but everytime drove back i have to fight for parking spaces with the public and always have to park 200 meters and walk back to the hotel. The hotel should provide parking spaces for its guests and not to leave its guests like me having problems during my stay..
Partner
10/10
Exceptional
03 Dec 2022
Dharmanandan
Very well maintained and excellent front desk team.
Business_and_leisure Self
8/10
Excellent
11 Oct 2022
Mei Fong
I stayed in a one bedroom apt . It was clean and has a big balcony . It was within walking distance to food , shopping and the jetty . Good strategic location if you are on foot .
Leisure Self
8/10
Excellent
27 Sep 2022
Huey Yi

Good location

The water heater on our first night stay was crazy hot, could not get the neutral temperature no matter which side i turned the knob. But the location is fantastic.
Partner
10/10
Exceptional
30 Jul 2022
Tan

Good location for shopping!

The best location for my stay as it was so near with all the shopping mall... thanks to all the staff who attend us during our stay!
Friends_and_family Friends
10/10
Exceptional
18 Mar 2022
Rose
Car parking didnt provided
Leisure Partner
2/10
Poor
15 Feb 2022
Thiam Soon

lousy

I'm disappointed that your service and facilities are below par. Firstly your curtain is not well maintained and upkeep is bad with torn on it ( please refer to photo). Secondly your hotel is not providing the basic in room coffee and tea bag, While I request from the front desk he replies the coffee is \"By request only\" Wow I thought it must be a luxury or hi quality of coffee. It makes me speechless when the housekeeper sends me the unknown brand instant coffee and I am doubtful about consuming it. Thirdly while I planning walk to nearby convenience store it was raining dog and cat I'm request umbrella from the concierge, he told me that hotel not providing umbrella, it make me feel the unpleasure to staying your hotel for the next visit. However I hope you can improve on what I've commented.
Business
8/10
Excellent
02 Feb 2022
Ahmad Hazem

Satisfied

Plesent stay. Near to shopping complex with lots of restaurants & groceries store.
Business
4/10
Poor
30 Jan 2022
Kevin

Good if you are fine with filth

The hotel is sitting right at the heart of the city and the surroundings are quite buzzing. In terms of location we are good.
The check-in experience was good and smooth.
Nevertheless, the breaker is the hotel cleanliness. To say the least, it was filthy. I can understand that in post-covid situation with the Sabah borders just opening to domestic travellers all businesses have been disrupted and that hospitality has been hit the harder.
Though, I can't conceive that a hotel operating under the Accor brand can tolerate such a level of filthiness. Carpets were not vacuumed anywhere in the hotel, surfaces in the room were not wiped, the sofa turned from grey to black.
I usually don't report complaints on this platform but that time it was really over board.
Some representative at Accor might want to have a look at this hotel....
Partner
4/10
Poor
31 Jul 2020
Verified traveler

Not for me.

Staff is nice.
No inside parking.
Choice for Breakfast limited and not enough.
Unable to sleep due to mattress . Noise from air conditioning quite loud.
Overall is disappointing for me.
Partner
4/10
Poor
30 Mar 2020
Verified traveler
room without proper toilet and shower door for better privacy and the room layout is really disappointing.
Business Partner
6/10
Pleasant
06 Mar 2020
Verified traveler

No sound proof

Moderate and you can even hear whats the neighbour is doing
Business
4/10
Poor
25 Feb 2020
CWT
I have cancelled my trip to KK due to COVID-19 situation to avoid crowded area and flight .
Leisure Self
8/10
Excellent
11 Feb 2020
Zeeta
It's located at the central region of the city and walking distance to most tourists places.

Hotel is clean and the staffs are all kind and friendly
Leisure Partner
10/10
Exceptional
08 Feb 2020
Robert
This hotel has the most amazing pool on the 25th floor looking out over the sea and a great pool restaurant. The morning breakfasts were great egg station fantastic.the only slight gripe was that the room change left a little bit of need for better service. The staff from front desk to all others were fantastic thanks for the most relaxing 12 nights we spent there but book a sea view room
Leisure Partner
4/10
Poor
02 Feb 2020
Verified traveler
Old bathroom layout, unclean with black mould. Sofa was dirty. Generally run down
Leisure Partner
2/10
Poor
30 Jan 2020
Jesse
Not at all Mercure standard, stay away and it is not at all 4 stars! Horrible built quality, no noise isolation, low quality of everything. Good staffs though.
Business_and_leisure Self
4/10
Poor
16 Jan 2020
StevenLee
Terrible hotel standard for accor group, broken floor carpet. Sound interruption from car park coming into my room. No compensation or nothing, poor room sound insulation.
Business Self
2/10
Poor
16 Jan 2020
Adrian
Location was good hotel was ok poorly maintained for a Mercure chain hotel, as I would expect in Malaysia lack of hot water power cuts fuses tripping ... changed room to other issues ☹️. Extremely poor management ... billing system was extremely poor wasted hours working with senior management to resolve incorrect billing ... very frustrating stressful hotel to stay at ruined a good holiday, have travelled the world and never had this many issues with a hotel !!!
Management at hotel were not helpful in any way some staff door men cleaners bar staff were great but are let down by poor management, no help with trips sight seeing etc .... a 1 star hotel at best ☹️
Leisure Family_with_children
4/10
Poor
08 Jan 2020
Verified traveler
Cleanliness wasnt up to par to the standard and rating of the hotel. Room service provided, didnt provide a change of towels, water glass wasnt washed, toilet wasnt clean. When I came back to the room and discover, i tried calling receptionist, operator and also housekeeping - there seem to be none picking up the call. Very upsetting to receive such service. The hotel staff after that did, apologize and wanted to do housekeeping but it was too late at night already.
Business Self
4/10
Poor
08 Jan 2020
Verified traveler

Disappointing stay

Disappointing 3 nights stay, first experiencing a carpark maintenance in their hotel on our 1st day and a breakdown of their mechanical carpark system on our last day. No solution was given by the front desk and we can only hope that our car will be out of the mechanical carpark system before our flight takes off. I will not suggest guest to use their carpark as they don't have the capability to manage it. Park at your own risk if you are driving.
Design of the hotel room bathroom is bad, walls are thin and doors are slamming hard even with a door enclosure.
I have stayed in Accor group hotels before and this is definitely not a 4 star hotel standard, customer service is disappointing. I would rather spend my money elsewhere.
Partner
8/10
Excellent
06 Jan 2020
Erwin
The hotel is located not far from airport, nearby malls and very close to the city jetty; hence, very convenient. Our family room was quite spacious and clean, beds comfortable; the terrace restaurant and pool is a very pleasant place to lunch / dinner; overall, all as expected or more, actually. We did have only minor issues with the magnetic key and hot water; nevertheless, the staff was always kind to respond and prompt to put things in order. Would not hesitate to choose again.
Leisure Family
6/10
Pleasant
03 Jan 2020
Verified traveler
Great rooms, fantastic rooftop pool and bar. Our rooms had an ocean view and the location is awesome. You can walk to great food, malls, and the ferry terminal
Leisure Family
4/10
Poor
01 Jan 2020
Traveler
What I liked is only location of this hotel. Response from the staff is very slow..
Leisure Family
10/10
Exceptional
01 Jan 2020
Irfan

Top Notch Hotel

Great room with great facilities, amenities and friendly staff.. I got a sea view room so the beautiful Borneo sea and Jesselton Point was right across along with other tall nice buildings. With the price I paid for, the service was just too good and can't complain much. Thanks for the lovely service and hopefully shall return to Borneo some time soon. Would not hesitate to rebook here!
Self
8/10
Excellent
29 Dec 2019
Verified traveler
I like the staff's attitude towards customers. The first room was extremely noisy due to the water pipe. The front desk was friendly and quickly change the room for us.
I don't like the window. The car and mortorcycle 's noise can be easily heard.
Friends_and_family Partner
10/10
Exceptional
25 Dec 2019
Mark
Walking distance to the mall and a good seafood restaurant
Leisure Family
8/10
Excellent
15 Dec 2019
Verified traveler
Clean and convenient
Business Partner
4/10
Poor
15 Dec 2019
Huilin
the staff at the hotel overall were great. They were friendly and welcoming. However the state of cleniness
Business
10/10
Exceptional
03 Dec 2019
Rusdi
The staffs are all very welcoming and friendly.They smile and greet you whenever they saw you.
Friends_and_family Partner
8/10
Excellent
03 Dec 2019
RK
Good location and convenient to most attractions. The staff are very friendly too.
Self
8/10
Excellent
12 Nov 2019
Verified traveler
very convenient - close to jesselton point as I had to travel to gaya island, suria mall, imago mall and lots of eateries around hotel. strategic location if you ask me.
Business_and_leisure Family
4/10
Poor
09 Nov 2019
Verified traveler
no power cable borrow. need to pay tax which is not include in the online payment
Business_and_leisure Self
6/10
Pleasant
05 Nov 2019
Verified traveler
room got 2 big column to enchance hazard from bed to toilet
Leisure Partner
8/10
Excellent
04 Nov 2019
Verified traveler
Very friendly staff & great location. The only thing was the bathroom has a very slight smell. Perhaps it's because of the plumbing
Friends_and_family Family
6/10
Pleasant
03 Nov 2019
Verified traveler
Wasn’t up to normal Mercure standards. Rooms and beds MUCH smaller than they appear in the photos
Leisure Self
8/10
Excellent
30 Oct 2019
Bart
Close to the bay and Chinatown. Nice pool on the roof
Leisure Partner
8/10
Excellent
21 Oct 2019
Chee Yeu

Good stay in KK

A comfortable stay at a reasonable price
6/10
Pleasant
18 Oct 2019
Veronica
Good location to Jesselton Pier for island hopping.
I noted previous guest review regarding tiny toilet and shower cubicles without concrete wall to separate from bedroom! I found the shower cubicle does not have hooks to hang towels and clothes. After showering, guest can only towel dry and put on clothes outside shower cubicle that embarrassed room mate to see the guest in nude! Reception staff advised suite room with bathroom door suits me better. Front office supervisor and staff Asmawi and Sham are considerate and flexible to grant late checkout as my flight is 4pm. Will come back to stay if bathroom door issue is fixed.
Leisure Friends
6/10
Pleasant
18 Oct 2019
Teck Koon
No maintenance of air conditioners.
Family
8/10
Excellent
17 Oct 2019
Chee Yeu

Decent hotel with a reasonable price

A good stay overall
10/10
Exceptional
14 Oct 2019
Anna

Loved our stay!

The staff were very welcoming and accommodating at the hotel. Everyone we interacted with were very friendly. The reception area was nicely decorated however the room floors were slightly dated looking. The rooftop swimming pool was beautiful though it possibly needs more sun loungers. The breakfast was delicious, it would be helpful if the food was labelled for vegetarians and food allergies. The bedroom was a good size however the bathroom layout was a bit strange, there needs to be proper full length doors separating the toilet from the bedroom.
Friends
8/10
Excellent
10 Oct 2019
Florence

Shower room needs renovation

The staff are super friendly and helpful, the bed is comfortable and nearby area lots of eatery and a good shopping mall. The ONLY complaint is, the shower room. Every time i shower, the whole place gets wet, including floor towel and basin etc. The bathroom is large but only the way it was designed is not practical. Air conditioning is very good.
Friends
8/10
Excellent
25 Sep 2019
Verified traveler
The location close to Jaselton pier. Had nice view of KK and staff are friendly.
Leisure Self
10/10
Exceptional
22 Sep 2019
Thomas

Great Value 4 Star High Rise Hotel

Great value high rise hotel. Great views. Junior suites are very spacious with full kitchen. Lots of good food options around. Plus there is a supermarket 2 blocks away. This would be the preferred 4 star hotel choice in KK.
Self
2/10
Poor
13 Sep 2019
kong sing

The worst 4 star hotel I had ever checked in.

I was given room number 810. The room size is worst than any budget hotel and the shower is incredible small in size. Never in my life stay at a 4 star hotel that is worst than a budget hotel. No window, very very tiny room, surrounding inside toilet have stain that not properly clean.
10/10
Exceptional
12 Sep 2019
Maki

Great hotel

Great stay. Although I encountered some issues with room service, I am still very happy with the hotel. It is clean, the room is comfy and staff were nice in general. I was on the 9th floor and I enjoyed the view too.
The location is also great. It's very close to the ferry terminal and Suria shopping mall.
8/10
Excellent
12 Sep 2019
AJJ
Just a one night stay, arrived late at night and checked out after breakfast. So not much to comment
Business Self
10/10
Exceptional
04 Sep 2019
Shahzaib

SUPERB!

Highly recommended. Super friendly staff and clean rooms with great views

Location & surroundings

Mercure Kota Kinabalu City Centre
No 41 Jalan Gaya Kota Kinabalu, -, Kota Kinabalu, Malaysia

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Mercure Kota Kinabalu City Centre

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