Name: Gaya Centre Hotel
Address: Jalan Tun Fuad Stephens, Kota Kinabalu, 88000, MY

10/10

Exceptional

04 Apr 2026

Lucy

Small gym with good basic equipment. Room clean, view very lovely. A little noisy late at night from the end of the evening scooter rush. Staff are super friendly and extremely helpful. Great place to stay - especially if you’re doing water-based activities where you need to meet at the docks.

Self

8/10

Excellent

23 Sep 2025

Rachel Xinrui

Staff was fantastic and super helpful and responsive. Moved me to a room with a view when checking in. Hotel is a little dated in terms of furnishing, but I can’t complain for the price. Felt safe the whole time, 24hr front desk for wacky checkout times, and convenient location across from the mall. Only major complaint is the noise at night. Albeit I was offered a quiet room or a room with a view, but just a little frustrated with waking up around 2-3am every night because of motorcyclists racing down the street.

Leisure Family

8/10

Excellent

24 Jan 2025

Heng Toh

Clean and comfortable hitel with good harbourfront virw

8/10

Excellent

14 Nov 2024

Del

Clean and adequate

Stayed a night. Hotel is very dared. Bathroom quite bare. Price is a bit high for the condition. But it's clean and adequate with great location.

Business

10/10

Exceptional

23 Oct 2024

Janet

Super hotel, excellent staff and very friendly! Rooms are big and lovely big windows. Lovely stay.

10/10

Exceptional

20 Sep 2024

Telekom Malaysia Berhad Wong Sack

Toilet need some upgrading.

Leisure Family

8/10

Excellent

04 Sep 2024

Morene

Overall, a great stay. Howevre, i booked a seaview room (and paid for it), but was told.they had none left.

Leisure Self

10/10

Exceptional

27 Aug 2024

Patrick

,

6/10

Pleasant

12 Aug 2024

Verified traveler

Disappointed

There's only 2 bath towels. No bar soap to wash your hands. There's bath gel, shampoo and conditioner. Receptionist said that they would bring extra bath towel, but did not. I had stayed there before covid time and service was much better.

Partner

8/10

Excellent

03 Jul 2024

Khin Choy

No comment

Business Self

8/10

Excellent

23 Jun 2024

Gaylene

The staff were exceptionally caring, polite and helpful.

Business_and_leisure Partner

8/10

Excellent

17 May 2024

TVARUGHESE

The Laundry promise of same day service printed on their notifications in the room was not fulfilled. It was a false promise and created a wardrobe challenge for me. It is important not to mislead and give PRECISE time and date of delivery. In 45 years of intense global travel this has not happened before. Please instruct Gays Centre Hotel ASAP.

Business Self

8/10

Excellent

25 Apr 2024

Ivor

Very close to malls and restaurants. Hotel was clean and cozy. Staff were helpful.

No Free parking (charged at RM 15 per day) if you've rented a car. As such 2 less star for the facilities.

Business_and_leisure Self

6/10

Pleasant

08 Apr 2024

King Wong

Location was excellent

Leisure Family

6/10

Pleasant

15 Dec 2023

Verified traveler

Poor house keeping service.

Good location, near suria Sabah, nice & friendly bell boy. Poor house keeping service.

Friends_and_family Family

8/10

Excellent

16 Dec 2021

Adrian

Lights were quite dim. Breakfast simple

Business

8/10

Excellent

20 Jun 2020

Verified traveler

Good & nice hotel area. Friendly staff.

Business

6/10

Pleasant

18 Feb 2020

Jamil

Everything OK.

Leisure Family_with_children

4/10

Poor

16 Feb 2020

Yew

Gaya Central Hotel

Low floor old hotel. Guest parking not free

Partner

6/10

Pleasant

10 Jan 2020

Franc

Hotel staff was friendly and very helpful. But the air conditioning in the room didn’t work properly. As well the toilet wasn’t cleaned properly when we first got there.

Leisure Family

10/10

Exceptional

10 Jan 2020

roseolga

just beside the shopping mall

Business_and_leisure Family_with_children

8/10

Excellent

03 Jan 2020

Verified traveler

Will stay in the same hotel

Good stay n near shopping mall

Partner

8/10

Excellent

17 Dec 2019

PAU

Satisfy

Face to Suria shopping mall. Strategic place

Friends_and_family Family

10/10

Exceptional

17 Dec 2019

Rusnah

Strategic area and comfortable

Business_and_leisure Family

6/10

Pleasant

12 Dec 2019

Verified traveler

Big Room, Good Staff

Friendly staff. Good wifi. Close to the mall and plenty of eateries around the hotel. Good water pressure and sizeable room. Our request for a sea view room was entertained. One negative point: plenty of China tourists that are noisy, if you're a light sleeper please avoid.

Partner

2/10

Poor

04 Nov 2019

Trifa

so old hotel ! this hotel consider to 2 stars hotel
Breakfast it was horrible stuff as well !
I don’t recommended anyone to stay in this hotel just wasting money ! -_-

Leisure Partner

8/10

Excellent

25 Oct 2019

Cody

A compliment

Very amazing! Very Near the shopping malls.

Family

6/10

Pleasant

30 Sep 2019

Verified traveler

Location noisy but close to ferry to islands...amenities bad and only free to air local tv channels

Business

8/10

Excellent

07 Aug 2019

Janice

Good location

Good location with large shopping mall opposite and fisherman's wharf nearby. Great view of water village from room. Bathroom bit small with no storage and noisy sometimes. Planes flying past and workmen outside. Sounded like window was open but it wasn't. Asked staff to print airline tickets and emailed them to front desk four times but staff could never find them. Make sure you eat all your breakfast or you will be charged 50 ringgit for leftovers!

Partner

2/10

Poor

01 Aug 2019

Lucy

Wifi is bad..as hardly connect to wifi...room has a smell of odor...

Friends

8/10

Excellent

23 Jul 2019

norfadzil syam

Confused booking

I asked for queen bed during booking but I got twin bed when check in. Front desk lady showed me the booking details from hotel.com doesn't have details regarding my bed options. My wife argu with the help desk and manage to upgrade room with queen bed

Family

6/10

Pleasant

18 Jul 2019

Mr.&Ms.7268

Location was good. But room facilities a bit old.

Leisure Family

6/10

Pleasant

18 Jul 2019

Verified traveler

Not as Advertised

I recalled that I have booked a sea view room as advertised thru hotel.com, but it turned out an inner court view. This is my second time I experienced the unreliability of the info advertised.
Moreover, every time my request, for example higher floor, or with window, all were ignored, I suggest better eliminate the column to avoid unfulfilled expectation. I am a frequent user of this online booking platform, now it seems the quality service provided has been deteriorating.

8/10

Excellent

24 May 2019

Verified traveler

BERBALOI

BAGUS. MUDAH PERGI PUSAT BELI BELAH.

8/10

Excellent

16 May 2019

HK

Room is clean and the staff is friendly. Breakfast is good. Will definitely be recommending to friends to stay in this hotel.

Leisure Friends

6/10

Pleasant

01 May 2019

Verified traveler

Only convenient to shop around,but the room looks old..... t

Leisure Partner

4/10

Poor

29 Apr 2019

Danny

Just next to Suria Sabah Mall and the ferry terminal

Business Self

8/10

Excellent

28 Apr 2019

Khairi Hasrul

Comfy Hotel

The hotel is in front of Suria Sabah Shopping Mall which is very convenient. Night food market, Jesselton Jetty are also within walking distance. The room is nice but underneath the bed is very dirty. Seems like nobody clean it before. But still, my family have a wonderful rest and sleep.

Family

6/10

Pleasant

22 Apr 2019

Muhammad

No proper car park for the guests. I have been compounded by DBKK for parking not in the area provided (no parking available)

Leisure Partner

8/10

Excellent

15 Mar 2019

Verified traveler

Good location and friendly staff. Walking distance to mall and beach front. Sea view from my room.

Leisure Partner

8/10

Excellent

15 Feb 2019

Verified traveler

Perfect location, waterfront , mall etc but hotel very old needs improvement

Business_and_leisure Self

4/10

Poor

12 Feb 2019

Verified traveler

Only the location is good ! Big shopping mall just in front. The concierge staff service good than reception staff. And a lot of China peoples ruin the atmosphere ! Met a mad and brainless woman while having breakfast with family! Grab people seat even told her the seat was occupied and with full table of food !

Family

8/10

Excellent

01 Jan 2019

Shawn

Nice location, walking distance to nice seafood😋

8/10

Excellent

30 Dec 2018

Verified traveler

Quite satisfactorily

8/10

Excellent

20 Dec 2018

Muhammad

nice view from hotel room, but lack in parking facilities

6/10

Pleasant

19 Dec 2018

Eunice

No swimming pool and room not clean.

6/10

Pleasant

10 Dec 2018

HII

Room conditions not as shown in the photos.

6/10

Pleasant

20 Nov 2018

Kien

Pros - big size room (double queen size bed room), comfy beds, abundant of pillows, strong cold airconditioning, hot pressurised showers, great ocean views & 1 min away from Suria shopping mall

Cons - low level (level 2) resulting in very noisy environment, room not enough lightings, very poor breakfast, toilet without exhaust fan

Family

8/10

Excellent

20 Oct 2018

tee

room is comfortable, friendly staff, but no car park provided.

8/10

Excellent

09 Sep 2018

Vernon

Good value for money with WotIf booking. Hotel roon service food was acceptable and cheap, Lots of street noise disturbed, it was Friday night. tho'.
Staff were friendly - tried to help me personally in trying to log on to WiFi, Their signal was string.
Room needed some going over with paint and furniture had chip damage. OK in general - I would stay there again.

8/10

Excellent

05 Sep 2018

Verified traveler

Good stay

Good Review - The room is good even though its a bit old and small. Room service is fast and the staff very helpful. Very easy to go to Suria Sabah Mall. This hotel not for fussy customer.

Negative review - I would dedicate this comment to Hotels.com. Please update the room picture in your web. I chose this room (with extra cost) because the room picture (provided during booking) look big and I think it comfortable for 2 adult with 3 kids. Unfortunately, the room is very small and different 100% from your picture. I am very disappointed with this web service.

Family

6/10

Pleasant

22 Aug 2018

Zai

Convenient hotel in front of a mall

Hotel is pretty run down. TV signal in room was bad. Only perk was that, it’s located next to a mall. There were some renovation works done till late near the mall, and our room was facing the renovation.

4/10

Poor

17 Aug 2018

Verified traveler

Staffs are not so polite, I book the 5 rooms with my fds by 3 different booking and reception staff complain this brought them trouble in a bad manner. I don’t know what is the problem and thus not feeling so good.

6/10

Pleasant

14 Jul 2018

Localtourist

Just ok. cons- need to pay RM15 for car parking.

4/10

Poor

13 Jul 2018

Amy

Hotel room

The hallway was very dirty and dim.
Washroom has mold and floor is dirty
Totally not what we expected

4/10

Poor

27 Jun 2018

KH

In need of refurbishment

Polite staff. Rooms are very run down and in need of refurbishment. We were allocated a room and asked to change. Given another two rooms to view and they are all about the same. Staff were accommodating when we got back late for check out.

6/10

Pleasant

19 Jun 2018

Verified traveler

Needs renovation. Shower head not in good condition. Toilet Flush no good. Water not strong.

Family

8/10

Excellent

07 Jun 2018

Aziz

Nice and comfortable

check in and out fast..the staff very helpful..room is clean and spacious..will come again in the future

8/10

Excellent

24 May 2018

Geanna

Very good and highly recommended

This was my 2nd stay in this hotel also because I had an interview to go to. But this time I had time to join their breakfast buffet. When we get to the restaurant for breakfast, the staff asked for our vouchers but we made it clear that we didn’t have one so we wanted to pay. But she asked for our room no and make a call then telling us our room is not joining breakfast. At first I thought we couldn’t join if we didn’t pay for breakfast when we book for the room. But then she said we should pay. We knew we had to pay but the staff wasted some of our time. Hope this could be improved. The breakfast spread is ok, could be better. But the staff that cleared the tables, I thought they should just clear the empty plates. When we left to get more food, we left our cups filled with coffee and juice, but when we returned, we almost couldn’t find our table since it’s already cleared. I hope the staff will be more aware that if a customer is still in the restaurant and the drinks are not even half empty yet, please don’t clear the tables. Unless the customer has left then it’s okay to clear everything. Other than that, this is a great hotel. There’s so many places to go. If you don’t want to dine in the hotel, there’s so many other places nearby. We went for the breakfast because we wanted to taste because we missed it the last time because we checked out at 6am.

8/10

Excellent

06 May 2018

JEFFERY

Good as the Suria Mall nearby..

Friends

8/10

Excellent

27 Apr 2018

Geanna

Very convenient and worth the price paid

My mother and I went to KK by boarding the ferry express and as soon as we reached Jesselton Point, we could just walk to the hotel by foot as it is very near. Besides, if the guests felt that the food at the hotel was too pricey, they could just cross the road and go to Suria Sabah Shopping Mall to have their meals covered or just pack their food and bring it back to the hotel room like how we did. If the guests felt too lazy to go to the mall, there's also a convenience store in the hotel close to the front table. Since I was in KK for an official business, we had to check out early at about 6am. And I was notified by the taxi drivers the day I got there that there will always be at least 3 taxis waiting right outside of the hotel at all times. So I did not have to ask the receptionist to book a taxi for us to leave at 6am as the drivers were already there before we check out. The check out and in process is very swift and not delaying. There's complimentary coffee, tea and drinking water in the room. The tv channels are decent and the bed is comfortable. Maybe some improvements can be done about the lighting in the room, the standard double room we were in was quite dark even when all the lights are on especially at night, it makes me difficult to do some work. And if the walls of the room can be a bit soundproof, it will be so much better since we can hear other guests' knocking the doors of other rooms late at night. Overall, this is a very good hotel indeed.

2/10

Poor

19 Apr 2018

Namie

It's Too Old.. And The Surroundings Are Noisy.

But Good Location Close To Downtown.

10/10

Exceptional

17 Apr 2018

ZM

Good location next to Suria Mall

Love the daily sunset view from the hotel. Alot of banks within the area

8/10

Excellent

29 Mar 2018

Verified traveler

Great location

Walking distance to shopping mall, room cleanliness needs some work

6/10

Pleasant

11 Mar 2018

Elisha

bathroom smelly and the room air- conditioning is very poor

10/10

Exceptional

21 Feb 2018

Abu Fahim

Great location. Nearby mall,market & seafood

Walking distance to Suria Sabah Mall, Filipino Market & Seafood Bazaar. Serve breakfast at Halal certified restaurant. Basement parking chargeble RM15 per night which is reasonable considering the Hotel location.

8/10

Excellent

19 Feb 2018

Verified traveler

Nice hotel and perfect location

Everything was perfect except the wifi, it was slow most of the time

4/10

Poor

12 Feb 2018

Ibrahim

The hotel needs lots of PM periodic maintenance. Carpet in hallway faded and torn, toilet was full of mold and smelled foul. Water from room upstairs can be heard flowing through the drains. Windows while offering panoramic view of the harbor are not wiped clean. Furniture and headboard are light colored fabric and full of stains. One day even found a cockroach in the room. Front office staff while trying to be helpful were not knowledgeable. Hotel has a great location but needs lots of TLC.

Partner

6/10

Pleasant

06 Feb 2018

Carol

Good location next to Suria Sabah

Check-in was smooth although concierge was a bit slacking. They couldn't give us a room next to each other / on same floor although had requested during booking. My children had to stay 2 floors above us.

4/10

Poor

28 Jan 2018

AZA

Parking are not provided & expansive

Too many Chinese tourists with no etiquette... very noisy in the lobby and cafe

8/10

Excellent

20 Dec 2017

Verified traveler

Staff are friendly and very helpful\n

The wifi is terrible.
The gym no air con, get very stuffy when you exercise

6/10

Pleasant

19 Dec 2017

Verified traveler

This hotel got a good location. Convenient for shopping and dining.
All the major banks ATM machine are around the shopping mall.

6/10

Pleasant

14 Dec 2017

Foong

Nice hotel, poor connection

Hotel is close to beach, shopping centre (Suria Sabah) and Gaya street. Restaurants that serve local cuisines are easily accessible from the hotel. However, I’ve experienced a very weak phone connection from my room and the hotel is equipped with very poor WiFi facility.

6/10

Pleasant

06 Dec 2017

Verified traveler

Decent hotel ...value for money.

No negative comments except that the breakfast could improve as well as the internet/wifi service.

8/10

Excellent

27 Nov 2017

Rama

Close to mall and food

The variety for breakfast appears to be less than my last stay.
Also not very tasty.
Wi fi in room was not good.
Even though it is a bit run down its ok for a couple of days stay.

10/10

Exceptional

27 Nov 2017

Verified traveler

It is located strategically in the center of the city. Staff are accommodative and friendly towards requests.

10/10

Exceptional

12 Oct 2017

WEE LANG

Centrally located, staffs service with smile

Centrally located. Suria shopping mall is just opposite the hotel. The staffs are friendly and service with smile. Walkable to most of the tour sites, night markets and jetty for islands hopping.

Family

2/10

Poor

02 Oct 2017

Tim

The Gaya Centre Hotel Best Day Have Long Past It

The hotel was probably quite majestic in its day. We stayed on the Penthouse floor and the rooms were filthy. The carpet was HEAVILY stained ina dozen places and there was dirt and stains on the walls. The towels were very old. Never again.

6/10

Pleasant

01 Oct 2017

Celia

Excellent location, bathroom very dirty.

Excellent location, clean beds, dirty bathroom, broken shower door and broken door cabinet.

Family

4/10

Poor

28 Sep 2017

Shane

Tired hotel

I have stayed at this hotel a few times over the last 8 years. The location is handy for the jetty and Suria Sabah but the hotel is very run down. The buffet breakfast was disappointing. Upgraded to a junior suite on the top floor but nothing special about it. Carpet is worn and stained heavily like the rest of the hotel. The place really could do with some painting and renovation. I will not be staying there again until they upgrade.

6/10

Pleasant

03 Aug 2017

Reez

Hotel that doesn't fail to amuse me

I've stayed this hotel many times. Each time I came to KK, I will try to book this hotel since the location is very strategic and easy access. The room is comfy and clean.

2/10

Poor

19 Jul 2017

Verified traveler

Dump

Only good point is that it's in a good location. Hallways were run down with broken, dirty carpets and dim lights. Our room was rundown, bedding felt damp from humidity with stains, all the towels had stains, shower door looked like it would fall off, carpets were dirty, ceiling was damaged and had damp patches. We complained 3 times, shown a further 7 rooms including penthouse all of which were the same story except one had floor boards instead of dirty carpet and the toilet shower seemed more stable but even this room had dirt on the chair which stuck to my phone, smelly pillows and stained bedding. Penthouse also had dirty towels, dirty bedding and worse still dirty pillows that had dry blood on the actual pillow which you could see through the pillow cover. The bell boy that was with us took it as normal and that there's nothing wrong!!!

Partner

6/10

Pleasant

14 Jul 2017

Christopher

Overnight stay

This is a hotel lacking in maintenance and upkeep.
On the negative the carpets were worn and dirty and the room and hallways needed paint.
On the plus side the bed was comfortable and shower water pressure was excellent.
The sheets were soft and clean even if one wondered about overall cleanliness especially in the shower area.
Overall it is a hotel going to seed with excellent and helpful staff.
I stayed only overnight and would,probably,not return seeing as there are many other choices in Kota Kinabalu.
Close to a mall and a bunch of open air seafood eateries on the seawall.
There is a 5 Rupiah airport bus and a fixed 30 rupiah taxi to/ from airport...buy your voucher in the airport...as taxi fares are highly subjective and 'negotiable'. Never get in without ascertaining the fare!

6/10

Pleasant

08 Jun 2017

Verified traveler

Good location but poor toilet condition

The toilet needs some refurbishment - moldy tiles needs to be cleaned and the shower room doors are fragile. Carpets were dirty - need some deep cleaning.

4/10

Poor

20 May 2017

mdm.Ho

Nice hotel near to shopping mall.

I hve.been check-in this hotel few times on outstation trip. This is the wrose trip. 1st check-in, the staff uphappy with my register by no using full name. When go to our room, the bed sheet look like vry dirty, I ask to chg., & on the 2nd day, even a lot of water drops from the roof, luckly didn't wet our shoes & clothing & we chg.room.This is the 1st time I book fr.expedia got this problem. Without breakfast(I think the room rate all with breakfast), bed sht dirty & water fr.the roof need to chg.room.

4/10

Poor

19 May 2017

Verified traveler

Won't stay there again

This hotel is so old. The bathroom is very dirty and the room is quite noisy.

Family

6/10

Pleasant

08 May 2017

Mandy

Hotel at the city centre

The hotel facilities are old but the room is clean. However, towels can be really dirty. The room with sea view is superb. If you do not mind about dirty towels, this could be a good hotel for you to stay.

8/10

Excellent

11 Apr 2017

Jassin

Good and pleasant. Wiil come back to stay there.

The stay at the hotel was pleasant, it was clean and HK service was good.
The breakfast served can be improved. On the whole it was a good stay for me and my friends.

Family

6/10

Pleasant

25 Mar 2017

Zull

More tidy up

Ok la

Family

6/10

Pleasant

22 Mar 2017

alsagoff

Gd location but hotel needs interior upgrading.

Furniture in room are very old. Room cleanliness are not up to expectations. Breakfast was alright.

10/10

Exceptional

22 Mar 2017

Phoebe

Best and calm stay

Good and staffs are nice definitely will come back in the future

Family

8/10

Excellent

05 Mar 2017

Roger

Nice hotel

Good location, just few steps to Suria shopping mall, and short distance walk to Gaya Street.

8/10

Excellent

02 Mar 2017

Hilary

Decent Hotel

Comfortable stay. Tasty breakfast. Reasonably priced.

4/10

Poor

26 Feb 2017

Verified traveler

Poor

Staffs were nice. Location is great. However Facilities appears tired and run down and cleanliness need a lot of improvement. Bed linen not fresh. Stains on most carpets. Housekeeping very poor.

Family

10/10

Exceptional

24 Feb 2017

Verified traveler

Very nice hotel by the bay

A place near different landmarks in KK. Walking distance to shopping malls and restaurants. Near Jesselton Point.

10/10

Exceptional

21 Feb 2017

Alan

We loved stopping at your hotel, The location was extremely good, and the stats so friendly.

6/10

Pleasant

20 Feb 2017

SK

Good view while having your meal

Like the view while having breakfast outdoor but the pigeons is a neusance. Near to Gaya Street and shopping mall shopping and food is easily accessible. Need to refurbish the room, too run down

8/10

Excellent

11 Jan 2017

Burhanuddin

convenient and clean hotel

great to stay at gaya, i enjoy and happy. just 1 thing i want to know, why we need to pay the parking for the stay. thanks.

Partner

6/10

Pleasant

08 Jan 2017

priscilla

Nice location with sea view and non smoking room!