Hyatt Regency Kinabalu

8/10

Excellent

06 Mar 2026

Cilla

Very spacious rooms, location is perfect, the staff is very friendly

Partner

6/10

Pleasant

08 Feb 2026

Paul

The hotel was comfortable, but a bit tired.

10/10

Exceptional

16 Jan 2026

Shankaran Pillay

Nice large Room with views, Clean , Friendly Staff and very welcoming from Entrance to Exit.

Business_and_leisure Self

2/10

Poor

08 Jan 2026

Ramla

X

6/10

Pleasant

04 Jan 2026

Ryota Lucas

施設はかなり古くなっていて、修繕すべき点がいっぱいある。日本や先進国のハイアットではありえないレベル。ハイアットの五つ星を語るには施設の階層や修理が必要不可欠。部屋の清掃や清潔さも満足レベルではない。立地と朝食とスタッフの対応は良かったです。次回の滞在はないよりのありというレベル。

Leisure

10/10

Exceptional

29 Dec 2025

Lai Lee

Clean room and bathroom, hot water in shower works and water pressure is gd. Convenient location

Leisure Family

8/10

Excellent

10 Dec 2025

Nicholas

Staff were very friendly and helpful. However, this is an older hotel and for a similar price you could stay at some of the newer hotels in KK.

Leisure Family

8/10

Excellent

23 Nov 2025

TING YU

Good service and area. But the building is a little old and rooms need renovation.

Leisure Family

10/10

Exceptional

01 Nov 2025

Matyn

The room was spotless with staff courteous. This is my 2nd time there and my wife and I intend to make it an annual trip.

Business_and_leisure Partner

6/10

Pleasant

29 Oct 2025

Li Ping

I usually stay here whenever I visit KK, but the room I was given this time is quite average and a bit run-down compared to my previous stays

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Kee Huat

Staff is very professional and hotel location is excellent.

Leisure Family

10/10

Exceptional

13 Sep 2025

Cheng Wei

Super convenient location with all sorts of options, including dining, shopping, transportation as well as banking.

Leisure Family

10/10

Exceptional

11 Sep 2025

Riley

Great location

10/10

Exceptional

29 Jul 2025

Sudeshna

Spacious clean rooms. Friendly staff. Incredible food. Excellent location- walking distance to the food markets, Sunday markets, the ferry port and malls. Special mention again to all staff there- extremely friendly and helpful. We had a great stay, thank you!

Leisure Family

8/10

Excellent

27 Jun 2025

Mandy

Booked a sea view twin with breakfast. Watching sunset in your air conditioning room is totally worth it.

Leisure Partner

10/10

Exceptional

12 Jun 2025

Jonathan

Great location and friendly staff

6/10

Pleasant

02 Jun 2025

Steve

We had the buffet dinner which was ok.

Food was good, however I do struggle when it is luke warm at best.

Leisure Partner

6/10

Pleasant

29 May 2025

robert

We found this hotel to be ok except for one major problem, and thats the bedroom design, instead of having the traditional bathroom with shower, the toilet opens to the room and the shower opens to the room,so you come out of the toilet into the bedroom to wash your hands ,and you come out the shower cubicle to get a towel really bad design .The hotel overall was ok , good breakfast, nice pool, good location, but because of the bathroom design we will not be choosing this hotel again , overall think this hotel should be rated 4.5 stars not 5

Leisure Partner

8/10

Excellent

18 May 2025

Iqbal

Great view and easy access to nearby amenities

Leisure Partner

10/10

Exceptional

18 May 2025

Marcus

Very nice and comfortable environment. Just that lifts were rundown with long wait times. Room was excellent

Business Friends

6/10

Pleasant

27 Apr 2025

Laurie

It's close to everything but very cold

Leisure Partner

8/10

Excellent

21 Apr 2025

Pauline

people friendly but the carpet is too old

Leisure Friends

8/10

Excellent

19 Apr 2025

Andrew

Good central location. Ample sized room. Comfy bed. On waterfront for food markets

Leisure Family_with_children

10/10

Exceptional

11 Apr 2025

Andrew

Staff more than accommodating to halo allow us to enjoy our stay. Some wear and tear in the room and the AC in our room was a touch temperamental.
Bed comfy, room large and quiet, reception friendly and helpful. Good central location. Pool was lovely after a days adventuring

Leisure Family

10/10

Exceptional

04 Apr 2025

Chin Yan

Great service, clean and nice property in a good location.

Leisure Partner

10/10

Exceptional

19 Mar 2025

Daw Wee

I had a wonderful stay at Hyatt Regency Kinabalu, which is conveniently located right in the city center — perfect for shopping, dining, and exploring. Everything I needed was just a short walk away. The staff were exceptionally friendly, helpful, and approachable, always ready to assist with a smile. Their warm hospitality really made my stay even more enjoyable. I would highly recommend this hotel to anyone looking for a comfortable and convenient place to stay with excellent service.

Leisure Family

8/10

Excellent

13 Mar 2025

Lachezar

Breakfast is limited and repetitive

Leisure Partner

6/10

Pleasant

29 Jan 2025

William

The lobby, halls and elevators are badly in need of renovation. One elevator was out of action for our whole stay. It is not a 5 star property and not like any other Hyatt property I have stayed in. We had a decent room with nice views but the overall feeling was very disappointing. Staff were very nice and breakfast was good.

4/10

Poor

07 Jan 2025

JIANFENG

Very old and dirty carpe, disgusting, very bad smell

Leisure Family

10/10

Exceptional

21 Dec 2024

Verified traveler

Nice

10/10

Exceptional

08 Dec 2024

Suzanne

Fantastic Hotel in KK! Staff were friendly, engaging and helpful. The front desk staff helped us organize a couple of great tours and transportation. The breakfast is a must, sooo good! The pool area is gorgeous and bar staff is attentive and funny. Location is convenient for waterfront, markets, jesselton ferry terminal. Rooms were amazing, quiet, comfortable. Definately go for the water view! Worth every penny, loved it!

Leisure Partner

6/10

Pleasant

05 Dec 2024

Swee Im

Good location

Rooms look a bit jaded; new curtains are needed - they look old and old fashioned.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2024

Jennifer

Comfortable, clean, safe. Very attentive and friendly staff.

Leisure Family

6/10

Pleasant

26 Oct 2024

Verified traveler

Very old hotel, food was good but the rests are mediocre.

Business Self

4/10

Poor

20 Oct 2024

lawrence

The hotel needs a full renovation. The lobby brings you back to a 70's hotel lobby. Rooms are old and furnishing definitely showing its age. Broken steam iron, and other very old room faciities.
Has NO tea or coffee facilities in the room - very surprising for a Hyatt (of if you can consider this favility a Hyatt?)

May other hotels around that are much newer and with more modern facilities around. Will not recommend.

Business Self

10/10

Exceptional

17 Oct 2024

sidney kwok hong

Everything, polite staffs, convenient location, clean and spacious room

Leisure

6/10

Pleasant

26 Sep 2024

mike

A very old hotel in need of refurbishment

Leisure Family

10/10

Exceptional

19 Sep 2024

Ali Asgar

Spacious rooms.

10/10

Exceptional

17 Sep 2024

Irfan Bin Rizal Numeiry

The staff were genuinely kind and the amenities were well maintained. I would come back to this hotel again in the future.

Business_and_leisure Partner

10/10

Exceptional

24 Aug 2024

Candy

Limited parking space

Leisure Family_with_children

10/10

Exceptional

19 Aug 2024

Ronald

Clean and well maintained.
Professional friendly staff
Great amenities

Leisure Family

10/10

Exceptional

19 Aug 2024

Peter

Clean and well maintained.
Close to shops and entertainment
Professional, friendly staff

Leisure Family

10/10

Exceptional

30 Jul 2024

Jillian

Spacious, modern and great location

Great location with spectacular views across the South China Sea and National Park . The rooms were modern, wonderful rain fall showers. Swimming pool was warm and clean with a pool bar nearby. Room was spacious and comfortable with tea and coffee facilities

Partner

10/10

Exceptional

18 Jul 2024

Imran

Excellent location and staff

Leisure Family

10/10

Exceptional

16 Jul 2024

Mariana

The hotel is situated on the waterfront. Our room was large and comfortable, with a direct view of the sea, Pulau Gaya, and the incredible sunsets. The hotel is conveniently situated next to several shopping malls and the seaport/ferry terminal. It is also within easy and quick car ride to the bus terminal, the national museum, and the airport. The breakfast buffet is excellent, as well as the gym.The staff is friendly, helpful, and knowledgeable.

Leisure Partner

8/10

Excellent

17 Jun 2024

Adam

The hotel is showing its age but the rooms are spacious, the dining options are great and the staff were excellent. If it isn’t too hot try the pizza in the pool bar for dinner!

Leisure Self

6/10

Pleasant

17 Jun 2024

Suri

The room size and bathroom and toilet were nice but the carpet was very dirty and mattresses were old, sunken and springs were felt all over.

Leisure Family

10/10

Exceptional

14 May 2024

KATO

I believe this hotel is nearly perfect. If I may offer a suggestion, perhaps the parking lot could be enhanced to reflect a more artistic flair.

Leisure Friends

6/10

Pleasant

06 May 2024

Juan Gabriel

The pictures, as advertised, isn't exactly how it looks like currently. The hallways have a sickly yellowish color. The rooms (and hallways) have rugs in place which looks like it hasn't been washed/cleaned in years. The \"city\" view rooms actual overlook the outdoor carpark.

Leisure Family

10/10

Exceptional

01 May 2024

Jill

Great buffet!

Leisure Friends

10/10

Exceptional

17 Apr 2024

Normaini

Over all it was a great experience!

10/10

Exceptional

13 Apr 2024

Hung Mong

Room is spacious

Leisure Friends

10/10

Exceptional

13 Apr 2024

Valeria

Japanese restaurant was good , pool great, breakfast buffet good.

10/10

Exceptional

13 Apr 2024

Bharat

The room with the view, convenient to ferry pier and good breakfast made it just right for a short getaway

Friends_and_family Family

10/10

Exceptional

09 Apr 2024

Valeria

Very comfortable, clean and amazing staff

6/10

Pleasant

30 Mar 2024

A

Very good location. The breakfast was very nice and staff were friendly. The hotel itself was a little dated and in need for renovations. Ok for a few nights stay though

Self

8/10

Excellent

15 Mar 2024

Mary

Although an old hotel well kept up great breakfast buffet and fabulous views of the harbor and sunset.

Leisure

10/10

Exceptional

08 Mar 2024

Suhaileen

The room was comfy, clean with fresh ro mid lux interior design. The restaurants, cafe at the lobby are great. The main lobby is too humble, it gives a wring impression on the quality of rooms.

Business Self

8/10

Excellent

02 Mar 2024

Peter

A pleasant surprise

We really enjoyed our stay at this hotel. A little older than other local hotels, nevertheless it retains a certain charm and is very comfortable. The staff where excellent throughout and the food was good

Friends_and_family Friends

10/10

Exceptional

29 Feb 2024

Mary

Fabulous breakfast buffer included

Leisure

10/10

Exceptional

29 Feb 2024

Leung

It is very nice that the hotel has sponsored amazing dragon and lions dance in front of the hotel to celebrate the Chinese New Year with the locals and guests! Excellent job to show its support of the local event and its culture.

Leisure Family

10/10

Exceptional

28 Feb 2024

Tamla

Very nice hotel in the heart of KK. Everything we need are near the hotel especially big seafood markets.

Leisure Family

8/10

Excellent

27 Feb 2024

Anthony

Hyatt Regency Club Lounge

The Hyatt Regency club lounge is now like a kid's club. Children are allowed to shout, run around and jump on furniture without parental supervision.On two occasions we had to wait to get a table at breakfast. All staff members were friendly, helpful and courteous

Partner

8/10

Excellent

18 Jan 2024

Yew Kwong

Room size was comfortable and spacious.

Friends_and_family Family

10/10

Exceptional

15 Jan 2024

CK

Kind staff and convenient location

Leisure Partner

10/10

Exceptional

28 Dec 2023

Areful Ashraf

Money well spent

Amazing & memorable stay at Hyatt Regency. Room was very spacious & the Executive Club offers Coctails high tea

Friends_and_family Family

8/10

Excellent

13 Dec 2023

KHAI LENG

Excellent service

Leisure Family

6/10

Pleasant

28 Nov 2023

Nurshirah

Close to Todak Waterfront Hawker.

Leisure Family

8/10

Excellent

08 Nov 2023

Angela Mee Mee

Convenience location

Leisure Partner

8/10

Excellent

24 Oct 2023

Ling Hui

15 min drive from airport. rooms are HUGE! i love the room toilet (stayed in a king room) the lobby isnt really fanciful or anything though. they could improve the design of the lobby to be more welcoming. extremely near alot of shopping centers n good food places

Leisure Self

10/10

Exceptional

13 Oct 2023

Josh

Close to fish market can smell it while in the pool

Business

10/10

Exceptional

12 Oct 2023

Adam

Hotel was amazing and clean. Sea view was spectacular and the service was top notch.

Leisure

8/10

Excellent

10 Oct 2023

Ahaliar

We got early checkin with out even asking

Leisure

6/10

Pleasant

05 Oct 2023

ching

Tired old property, doesn’t really live up to the standard of Hyatt Regency elsewhere. Staff are just so so, subpar for a Hyatt Regency. The room is spacious, granted, but the bed is old and squeaky, lumpy and slanted somewhat. Can’t believe Hyatt Regency’s standard has plummeted so badly in this property. I do enjoy the all day dining room service. Food quality was good. Other than that, a disappointment.

Leisure Family

8/10

Excellent

20 Sep 2023

Chuen Wing

Water quality in swimming pool is better than L M, K.K.

Leisure Self

10/10

Exceptional

08 Sep 2023

Julie-ann

Great location, spacious rooms, excellent breakfast, will definitely stay here again

Business

8/10

Excellent

31 Aug 2023

Md Nashir Bin

The staffs were all kind and very helpful. Provide very good service

6/10

Pleasant

28 Aug 2023

Ngi

Friendly personnel, but condition of reception hall and corridor needs major upgrade.

6/10

Pleasant

07 Aug 2023

Leanne

Mixed view

Mixed view, looked lovely, sea view, gave me a slice of cake as it was my birthday
So all good, however not 5star service had to ask both times we swam for towels, decided to have my birthday dinner in hotel awful should have ate out
Hotel had no chicken, steak or salmon, no blueberries or pineapple!!
Children’s meal came Wagu beefburger, they ate, my birthday meal did not arrive, waited for ten minutes after they had finished their meal still no food so had to ask where my meal was, still not ready so cancelled it as did not want to eat my birthday meal alone so went hungry
Will not recommend or return to Hayatt hotel

Friends_and_family Family

8/10

Excellent

03 Aug 2023

George

We enjoyed the Club room small eats. .

Leisure Family

10/10

Exceptional

27 Jul 2023

Martin

Nice staff very helpful

Leisure Partner

10/10

Exceptional

24 Jul 2023

Eric

Rooms were very reasonably priced. Beds and bedding were very comfortable. Rooms were quiet and very spacious. Check-in staff were very helpful.

Leisure Self

10/10

Exceptional

15 Jul 2023

Nur Nazratulhusna

Second time in Hyatt KK and it has amazed me again. The staffs as usual were kind, polite and attentive. They even upgraded my room to the suite and gave me early check in! Maybe coz im a returning customer. It’s convenient here with the mall next door for quick shop on any necessities and gaya street is just a walk away for nice food and drinks. Would definitely come back again.

Business_and_leisure Self

10/10

Exceptional

14 Jul 2023

Michael

Excellent staff, great location, book a club access room if you can... Club lounge on 13 th floor excellent service, great views of the Sunset...

Leisure Family

8/10

Excellent

21 Jun 2023

Roderic

Staff was wonderful. Rooms would benefit from an updating.

Leisure Family

8/10

Excellent

03 Jun 2023

Elena

Great central location

Easy check in. Very friendly staff. Great location. Close to ferry terminal and malls

Friends_and_family Family

10/10

Exceptional

31 May 2023

Ellis

The staff were so friendly! And the room was very nice, was more than happy coming to there after a long days travel

Leisure Self

10/10

Exceptional

31 May 2023

YING KIT

All front staff were friendly and helpful. Location of hotel also excellent.

Partner

10/10

Exceptional

10 May 2023

Verified traveler

A pleasant surprise

Booked this hotel last minute as the other cheaper hotel we planned to stay in was fully-booked. Was pleasantly surprised by how huge the rooms were. It’s an older hotel, and some of the furniture shows some wear and tear. However, the room and bathroom were still very clean and spacious. They provide large glass bottles of drinking water in each room, and you can request new bottles if you’ve finished the first 2. Unfortunately the booking didn’t include breakfast. However, the hotel is located near many good eateries, so that wasn’t a problem.
The thing I liked best about this hotel is that it’s located right next to the jetty, where you can enjoy KK’s spectacular sunsets in the evening.

Friends_and_family Family

10/10

Exceptional

30 Apr 2023

Ming Kai

Have nothing much to comment about the Hotel. The rooms are clean and spacious. We just enjoyed our stay there very much and complementary must be given to the Front Desk staffs. Thank you for making our 3 nights stay at the Hyatt Regency Kinabalu and Kota Kinabalu fun, enjoyable and memorable.

Leisure Family

8/10

Excellent

10 Apr 2023

An-jen

Once a nice hotel but now dated

Leisure Partner

10/10

Exceptional

09 Mar 2023

Joanna

Room was impeccable condition and spacious. Staff was courteous and efficient.

Leisure Partner

8/10

Excellent

23 Feb 2023

Lam

The furniture is a bit old although the room seems to have refurbished. I had to request for bath robes after seeing other room had them hanging in the wardrobe whilst I was walking past the room. The buffet breakfast was good and their staff were friendly.

Leisure Partner

10/10

Exceptional

07 Feb 2023

Poh

Good location near waterfront and market walking distance

Leisure Friends

8/10

Excellent

03 Feb 2023

SEOW CHOW

My 2nd time staying in this hotel, first time was excellent very happy with the renovated room, love the room design. Unfortunately this time I was given a room without renovation (the old design) and paying the same room rate. A bit disappointed. The front desk apologized for the incident and advised to make the room request in my next booking.

Business

10/10

Exceptional

15 Nov 2022

Husna

The staff were very friendly and helpful. The hotel looks old on the outside but the room and restaurants were amazing. The room interior was super nice and my room overlooks the sea. It was an amazing experience. Would definitely recommend this hotel and return to stay in my next trip to KK. Cafes and restaurants in jln gaya is just a walk away too.

Leisure Self

10/10

Exceptional

14 Nov 2022

rouh san

Nice stay and recommend to all

The location of the hotel is very good. A lot of nice food within walking distance. Near to mall and jetty. The room is clean and service is good. Wish to come again!

Partner

10/10

Exceptional

31 Oct 2022

Jose Bajilidad

I enjoyed the buffet breakfast and the gym

Leisure Self

8/10

Excellent

12 Oct 2022

Chaitty

Limited parking lots.
unable to issue room bills at checkout counter because bookings were done thru expedia

Business_and_leisure Friends

10/10

Exceptional

01 Oct 2022

Tan

Wonderful stay at Hyatt Regency Kinabalu

Hotel with great staffs and best location . Walking distance to Seafood hawker and China town .Good breakfast with daily rotation on some items .Provide early check in and late check out in ease .

Friends_and_family Family