Name: Grandis
Address: no. 1 suria sabah shopping mall, Sabah, 88000, MY

10/10

Exceptional

30 May 2026

lana

Beautiful hotel ,location perfect with many restaurants to choose from and coffee shop right next door,so loved the fact that after a day out we relaxed with a coffee seated outside next to hotel .a door in the hotel lead us through into the 8th floor shopping mall , a wow factor .
The food selection was superb .
A grand hotel all in all

Partner

10/10

Exceptional

04 May 2026

jasmindar kaur

I was upgraded to the best room due to unavailability of the room i booked which was great.

Family

6/10

Pleasant

29 Mar 2026

Richard Ian

Good location if you like being close to the pier for traveling to the islands, and having the convenience of a mall right next door. The rooms are average at best and the breakfast buffet could be greatly improved with some traditional breakfast meats and a dedicated omelette station.

One thing I found very good was the hiring of the deaf for the positions that do not require regular verbal interaction.

Partner

10/10

Exceptional

18 Feb 2026

Mads Dam

-

8/10

Excellent

02 Feb 2026

jasmindar kaur

all smooth

Business_and_leisure Family

8/10

Excellent

04 Nov 2025

Steven

Spacious rooms and great location. Starting to show it’s age though.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Richard

Been here before. Like I have said then, and now, excellent location and hotel. Clean, big rooms and excellent staff. There can be no other. Try it, and you won't regret.

Thank you once again Grandis.

Business_and_leisure Self

10/10

Exceptional

28 Aug 2025

Charles

The facilities and room accommodation were excellent

10/10

Exceptional

09 Apr 2025

Bakar Zainuddin

Based on my observations and comparing with some hotels that I stayed before, I shared with PIC at related areas of responsibility and most importantly they listed and noted those areas that I mentioned and recommended for improvement. This means they are interested to continuously improve and become better, this energy is positive.
Overall, I am glad to stay there as very conveniently located together with Siri’s Shopping Mall, I did some shopping and dine there too.
In fact the in-dining I ordered a roasted salmon was simply delicious 👌

Leisure Self

8/10

Excellent

15 Oct 2024

Rona

Staff very helpful and hotel spotless. Well located. We had a really pleasant stay and would stay again

Leisure

8/10

Excellent

11 Oct 2024

Rona

Staff extremely nice and helpful and hotel spotlessly clean. Decent facilities although a little older. Breakfast has wide selection of basic foods. Coffee not so great but lots of coffee shops near by. Very convenient location.

Leisure Partner

8/10

Excellent

13 Sep 2024

Louise

The staff were very friendly and attentive, position of property was great. The rooms were a bit noisy, & there were heaps of kids running around.

10/10

Exceptional

01 Sep 2024

Michael

Nice spacious rooms and good views over the sea. Staff very helpful and friendly. Only slight negatives was tgat the bars clided at 10pm which is a littke early, and some of the \"hot\" breakfast items were not kept that hot. But overall thoroughly recommend the Grandis when staying in Kota Kibabalu and we would not hesitate to stay again.

Leisure Family

10/10

Exceptional

22 Aug 2024

Emanuele

Perfect stay

Great hotel and service.
Loved the roof top pool and bar, great place to cool down.

Partner

10/10

Exceptional

29 Jun 2024

Jessie

Location is great! Great sunset view if you go up to the roof bar. Ongoing construction by the water. Would be amazing once that area is done

Business_and_leisure Family

8/10

Excellent

12 May 2024

Khalidi

Walkable.

Leisure Self

8/10

Excellent

21 Apr 2024

Fang Jun

overall ok, but the shower not hot enough

Business Self

10/10

Exceptional

15 Apr 2024

Jane

The family room we booked for 3 persons was very spacious and clean. The bathroom was huge and spacious. We enjoyed our stay. The front desk service staff - Irfan and Eva were very friendly and helpful. Irfan gave us some information and tips on where to eat and how to walk. He was very patient and smiley all the time. We were happy with the room and the service.

Leisure Friends

10/10

Exceptional

08 Apr 2024

Jackie

We made two separate visits within the same week. Welcome was very different. First time no welcome porters and we carried own luggage in and up to our room. Receptionists were more formal and treated it more like a business. Second we had a great experience- were greeted by porters who carried bags in and took up to our rooms. Reception gave a very warm greeting and very chatty. Breakfast was great with wide selection of food. Pool was nice and clean with few people using it. We couldn’t find anyone to get towels from though. Hotel was clean throughout. Rooms were nice and big. Our request for maintenance was met within a few minutes and simple problem solved. Great location for the mall which you could access straight from the hotel.

Leisure Family

10/10

Exceptional

07 Apr 2024

Leon

Great place

Great location, right between Suriah shopping centre and Jesselton Quay. Staff were lovely and super accomodating. The rooftop was a great spot to swim and get beers after and watch the sunset.

Self

8/10

Excellent

14 Mar 2024

Robert Thomson

Overall good and had a pleasant stay. Thank you

6/10

Pleasant

25 Dec 2023

Verified traveler

Underwhelming.

Arrived on the eve of christmas. It was evident the hotel is shortstaffed. we had to carry our luggages from the car to the lobby.
the management has failed to plan for this.

The value for money is not great either. The room is decent but not great. The breakfast (for the price) is too expensive for the spread.

bear in mind, there are other great hotels in the city for cheaper price. you are paying for the location and thats it.

Friends_and_family Family

10/10

Exceptional

19 Apr 2023

Tiffany

Very huge and comfy room with good sound proof walls and window. Very convenient to amenities and Suria mall connected to it at L1. Breakfast selections can be better improved with healthier choice selections.

Leisure Family

8/10

Excellent

07 Sep 2022

Hwa Feng

Good hotel with good value especially with free breakfast and dinner. Furniture were bit old but comfortable. Spacious family room.

Friends_and_family Family

10/10

Exceptional

22 Aug 2022

Sara

Great stay, but eat somewhere else

Good location and pool. Clean room, nice shower. Food was terrible.

Partner

10/10

Exceptional

06 Aug 2022

Merlyn Melissa

Wonderful stay at Grandis

Wonderful location, right next to the mall and connected to the hotel. Was given a partial seaview and room is big and spacious. Aircon is not that strong though.

Business

10/10

Exceptional

26 Jun 2022

Ella

The hotel is easy to find and is attached to a very large shopping centre.

Leisure Friends

10/10

Exceptional

18 Jun 2022

Tuck Weng

Near to Jesselton Ferry Terminal, so it's convenient for those taking the ferry service to Tunku Abdul Rahman Marine Park.

Leisure Family

6/10

Pleasant

12 Jun 2022

Razali Bin

Wiated 2 hours for check in as room was not ready ar 3.30pm. Housekeeping was terrible. Did not wash the cups/spoon/no did not replenish toiletries/did not change bath towels. Front office werent professional in handling guests.

Leisure Family_with_children

10/10

Exceptional

20 Sep 2021

Sharon

Large space for family room. Everything OK except hard to find parking and lift to access the hotel lobby

Leisure Family_with_children

10/10

Exceptional

20 Jan 2020

Doris J

A grand stay at the Grandis

We stayed in the Deluxe Room, Sea View on the 8th floor. 2 Adults and a 14 year old. The room and bathroom were very spacious and had modern décor. The view of the sea and islands is beautiful. Also staff are very friendly and courteous.
Extensive choices at breakfast buffet however highly recommend that the hotel serve water at the buffet (only had hot water) as, each day my son had to ask for a glass of water (he doesn't drink juice or milk). We have travelled extensively and all other hotels have either had a water dispenser or water jugs.
The hotel is part of a shopping mall with easy access via Level 1. The hotel is about a 10 to 15 minute casual walk to the night food market and other shops. Restaurants are also close by. Swimming pool and bar on roof top. Piano man plays in the lounge on Friday and Saturday evenings.
We would highly recommend this hotel.

Friends_and_family Family

8/10

Excellent

07 Jan 2020

Ben

The room was pretty spacious and clean. The paint around the window was pealing a little bit. The WiFi went out one evening and wasn’t fully working until the next afternoon. The staff was very helpful and pleasant. The location was great within walking distance of many points of interest and connected to a very nice shopping mall. Pool was small but nice and had a good view from the roof. Could have had a few more lounge chairs as there was only 4. Overall a good hotel for the price.

Leisure Family

10/10

Exceptional

07 Jan 2020

Verified traveler

We enjoyed our stay throughly.
Breakfast was excellent and international with lots of chioces to suit all tastebuds, young and old.

10/10

Exceptional

06 Jan 2020

Verified traveler

Staffs are very friendly and helpful! The breakfast are excellent!
Good location inside the Suria Sabah mall ! I will stay again

Friends_and_family Friends

10/10

Exceptional

05 Jan 2020

Verified traveler

The staff have been very friendly upon check in and helpful in finding tour for first time traveler to sabah like me, besides some hiccups like thai disco music blaring in my ears during one late night dinner, the other aspect of the hotel has been lovely. Positioned at one end of the town yet easy enough to travel around. Clean rooms and adequate amenities.

Special mention to concierge - Gulam, Duty Manager - Perry, and Front Desk staff (Tara and a great other ladies) for making my stay a pleasant one. Will definitely stay here again for my next trip to sabah.

Leisure Self

10/10

Exceptional

02 Jan 2020

Verified traveler

excellent food

Friends_and_family Family

10/10

Exceptional

27 Dec 2019

Mancy

a cosy hotel with good ambience

We chose Grandise for the proximity to the pier as we planned to dive. It was a good choice. This hotel is also next to a shopping mall with good variety of shops.the Blu Bar on the rooftop is an amazing place to be at sunset.

Friends_and_family Family

8/10

Excellent

23 Dec 2019

Verified traveler

Location is right near Jesselton Jetty, which is very convenient for island hopping. Staff were also very helpful and nice. However, the shower water is not very hot and soundproofing can be improved.

Leisure

8/10

Excellent

09 Dec 2019

Muhammad Elias

Great Location

It was ok. Great location.
I think you should give complimentary parking for the guest vehicle. Most hotels will provide this.
The pillows in the room too soft that you may need to request more pillows to make it more compact and comfortable.

Friends_and_family Family

8/10

Excellent

19 Nov 2019

Cassidy

We stayed 4D3N at room 819 sea view deluxe room. The shower area water couldn’t flow and drain smoothly. It’s like mini flood during shower. We didn’t use the bathtub but the tab water leaked and filled the bathtub full when we went back in the evening. Maintenance needed for the bathroom

Friends_and_family Friends

8/10

Excellent

15 Nov 2019

Meaghan

Nice Stay

Great hotel, nice pool area, helpful staff. We couldn't seem to get our A/C to be anything but freezing cold - even on heat it would blow cold air. Otherwise, everything was excellent!

The view from the pool area was also fantastic! Shops were convenient since the hotel is attached to a mall! Food options at hotel, as well as in the mall area.

Friends_and_family Family

10/10

Exceptional

19 Oct 2019

TerryD

Great location close to seafood markets, ferry centre, shopping etc
Good accommodation and facilities and we had a sea view room, large and a superb view to wake up to.

Leisure Family

8/10

Excellent

12 Aug 2019

Geraldine

Liked the large room and location- right next to the mall with a decent supermart and within walking distance to Jesselton Pier.

Partner

10/10

Exceptional

04 Aug 2019

Verified traveler

Room was excellent, views were amazing from the room.

Leisure Partner

4/10

Poor

14 Jul 2019

Nanda

Overpriced for old haggard looking accommodations and hotel

8/10

Excellent

14 Jun 2019

K

It’s a big hotel, clean rooms and friendly staff.
The pool is nice but only 4 loungers which seems crazy.
Friendly helpful staff, I ate on the rooftop at the sky bar and the food is nice but food and drink slightly overpriced.
Great location for the shops, walking distance to waterfront and town. I didn’t have breakfast and chose cheaper options outside.

10/10

Exceptional

21 May 2019

R

Massive rooms. Picture perfect views. Great staffs. Perfect locations. Thank you Grandis.

Business_and_leisure Self

10/10

Exceptional

10 May 2019

Verified traveler

Location was perfect. Room was excellent. Staff was very professional. I would like to thank a lady from the front desk who assisted me and my wife from beginning till end. Thank you Grandis. It has been perfect.

Business_and_leisure Self

10/10

Exceptional

30 Apr 2019

Rozinah

Wonderful weekend

Amazing

Partner

10/10

Exceptional

02 Apr 2019

Verified traveler

Nice hotel, great location. Wonderful staff

Spacious, clean room. Wonderful staff. Walking distance to the market and the jetty,

Family

10/10

Exceptional

13 Mar 2019

Sim Fui

Magnificent sea view

Wonderful stay! The room is as shown in the photos, clean and comfortable. Location is perfect, attached to Suria Sabah Shopping Mall, easy access to food and groceries as well as some leisure shopping; and Jesselton Point Jetty is just steps away. Highly recommended!

6/10

Pleasant

25 Feb 2019

Lau

Positive
- location next to/above shopping mall.
- the room I booked was very spacious.
- you do have a good view of Gaya island (but...)

Negative
- Although I booked a sea view, I was disappointed that the view was a bit of eye sore (not hotel's fault) due to the rubbish from Gaya island
- breakfast, although had a varied spread.. but nothing was really edible, except maybe the porridge :-/. They have an egg station... but the cook doesn't even know how to cook a breakfast omelette! The first omelette offered to me was cold and greasy and ready made, which I refused because it looked like someone at home cooking Chinese omelette and not knowing how to cook. When I asked for. fresh one, it wasn't better. They just don't know how to cook breakfast omette! All other food were bland or tasteless. The breakfast spread just cater to Chinese tourist. So, please don't book this hotel if you are aiming for the breakfast spread - definitely not worth the RM500 I paid for!

Business Self

10/10

Exceptional

05 Feb 2019

Mitz

価格と利便性から選びましたが、スタッフのサービス・部屋の綺麗さ/大きさ、申し分ありませんでした。特にスタッフの方々には無理も聞いてもらいましたが、終始笑顔で対応して頂き印象に残っています。良いホテルだと思います。

10/10

Exceptional

27 Jan 2019

Josephine

Great

Close to everything, very easy to get around.
The breakfast was fantastic, one of the best I’ve been to. We had an early flight out so it was a shame we couldn’t make use on the second day.

Partner

10/10

Exceptional

25 Jan 2019

Vandana

Amazing place to stay

This is my third stay in this hotel of the 4 times i have visited kota kinabalu. The hotel has maintained it's standards and staff is always friendly. This time our group got lucky and got room upgrades across all 4 rooms we had booked. The mall next door is 10-22 bliss in terms of shopping and makaan ( food courts and restuarants). Nearby spa named Sundance has lot of massage options. Behind Sundance ( some 8-10min walk) is kota sunday flea market. Maybe the fifth time i will change the hotel to realise that this is the best

Friends

8/10

Excellent

13 Jan 2019

Verified traveler

Comfortable rooms, roof bar nice of an evening for viewing sunset. Lifts a bit on the slow side when busy. Breakfast was great all be it busy on occasions with large tour groups. Front desk staff always helpful and cheerful.

8/10

Excellent

02 Jan 2019

Chloe

The location was amazing; it was right next to a a great shopping centre and very close to the port. Our room had an amazing view. However, there's something wrong with the air conditioning since it was way too cold; other than that, we enjoyed our sray.

4/10

Poor

29 Dec 2018

Lau

Good location, but the service of check-in reception was bad. Got mistake of our booking, was keep selling us to upgrade the room type and their breakfast promotion.

Family

10/10

Exceptional

28 Dec 2018

Suziana

Great scenery with comfort. Improvement in terms of people courtesy particularly in the cafe during breakfast. One or two waitress were very rude when it comes to telling the guest to not to sit on the ‘reserve’ area. Complete with rolling eyes and talk behind the guest in their local language which I think kind of rude. Manners is very important and that shows how profession you are. Other than that it was an awesome stay..

Family

10/10

Exceptional

29 Nov 2018

Ris

Beautiful sea view. Clean room and friendly staff. Definitely love to come back again.

10/10

Exceptional

24 Nov 2018

Felicia

We checked in at midnight. Fast check-in and check-out. Room was ready and clean. No issues.

10/10

Exceptional

19 Nov 2018

Isyandi

Room was clean and spacious

Partner

8/10

Excellent

12 Nov 2018

C

overall a very convenient location as it is just beside the mall and the jetty.

8/10

Excellent

25 Oct 2018

Verified traveler

Nice location, friendly staff and great stay!

Friends

8/10

Excellent

15 Oct 2018

Verified traveler

Super close to Jesselton Point.

We could have a warm shower in our room within 5 mins once we were back from island hopping :)

10/10

Exceptional

01 Oct 2018

Lih Jie

Great hotel.

Amazing place, located next to the mall.

Partner

10/10

Exceptional

25 Sep 2018

Bart

Nice hotel close to shopping and restaurants. Staff let us check in early and gave us a free upgrade to the executive suite. Great experience.

10/10

Exceptional

11 Sep 2018

Ross

Great Hotel with beautiful water views.

This is a small but beautiful hotel close to the wharf with great water views. It has very helpful staff and clean rooms.

10/10

Exceptional

07 Sep 2018

Fung

Great hotel in a central and convenient location

Grandis is a lovely hotel that overlooks the sea. It is located next to a mall, with plenty of good dining, shopping and entertainment options.
Staff are very friendly and helpful.
Room was fabulous with great views.

10/10

Exceptional

24 Aug 2018

Verified traveler

Nice hotel with Nice view

It was nice and perfect for a vacation.The room I stayed was a seaview room and the view was stunning while watching the sunset and laying on my bed.Breakfast was fantastic as they served varieties of food and not to mention the staff was all very friendly and helpful.

6/10

Pleasant

29 Jul 2018

Eveleen

Didn’t like the fact that i wanted to go somewhere and the staff knew there was a cheaper way of transport by using grab but instead chose to call me a normal taxi

10/10

Exceptional

10 Jul 2018

Churchill

Nice Hotel

Very nice location and nice place. Very convinence for shopping. Nice View！

10/10

Exceptional

27 Jun 2018

Erin

Great stay at the Grandis!

We enjoyed our stay so much! Spent most of it at the pool having drinks :) The service is great at the pool for drinks & food, with great view. We didn't love the surrounding city area so much, but we loved all of the tours we went on in Borneo. Will definitely be back again soon!

Friends

10/10

Exceptional

20 Jun 2018

Verified traveler

Good

There was no dressing table in a room. And the bars in the hotel are supposed to close at midnight but they close earlier without any notice. A part from these its location, cleanliness and the staffs, everything was so good. It was so convenient.

Family

8/10

Excellent

06 Jun 2018

Harry

Hotel is well linked with the shopping mall, thus super easy to go around. But the hotel lobby is tiny and you can find it’s usually crowded or too crowded...

10/10

Exceptional

30 May 2018

Nicholas

Highly recommend this hotel!

Great hotel! The rooftop pool and sky blue bar have phenomenal views and great happy hour deals. Room was very nice and facilities as well. Only thing I can point out is that waffles and pancakes weren’t ready right when the buffet opened... hardly a problem. 5/5!

Partner

10/10

Exceptional

28 May 2018

Verified traveler

Good value hotel in a great location

Situated in a good area adjacent to the ferry terminal, shopping mall and restaurants & bars. Friendly staff, nice rooftop swimming pool & bar. Wide range of international options for breakfast. Sea view rooms were outstanding

10/10

Exceptional

27 May 2018

Verified traveler

Great Hotel close to Jesselton jetty

Clean big quite rooms with good air con. We stayed here 3 times on our trip to Sabah. They looked after some of our bags while we took a boat up the Kinabatangan river and while we climbed Kinabalu. Great breakfast. Great roof bar with live music on Sundays.

10/10

Exceptional

23 Apr 2018

haryati

Family staycation

It was superb. Fast chck in, friendly and very helpful FO and F&B staff. Location was strategically for those are planning to the island as it is just walking distance 1-2 minutes to the jetty port. Hotel was attached to the mall and very convenient to get good food near the hotel. However, the pool need to change to newlook.

Family

10/10

Exceptional

17 Apr 2018

Zahara

The hotel is very new.. Lovely view from the rooftop.. The air condition was hot on our 1st night but we called the service line & they managed to solve the problem less than an hour & our room was cooler.. The Counter Service (which includes the concierge) & the lady at the business center honestly are very kind & friendly... Even the lady who cleans the room is very kind & friendly... Will definitely come back to stay... In future maybe can have the hotel own massage parlor so guest do not need to go out... Overall I enjoyed staying at Grandis.

Family

10/10

Exceptional

16 Apr 2018

adrian

Unexpectedly amazing

I didn’t think much about this booking as I just needed a stay over for one night but was amazed by my stay!
The stay were really friendly and the view of the bay was unreal. Watching the sunset from the rooftop was beautiful.
Overall, I highly recommend this hotel!

8/10

Excellent

03 Apr 2018

John

Good hotel

Good hotel. Here to climb Mt Kinabalu. Not kuch else to do in city. Hotel comfortable and good service with great views of sunset over ocean.

Family

8/10

Excellent

18 Mar 2018

Noor hasmanizam

Not worth for money

Im payimh 450 per night and im expecting sonething worth with what i pay.. I can get better hotel with same ratebin KL which is bigger city compare to Kota Kinabalu.

Partner

8/10

Excellent

11 Mar 2018

Verified traveler

Nice quiet place

Nice room
Peace quiet throughout our time here
Cleanliness of my room is spotless

10/10

Exceptional

04 Mar 2018

Verified traveler

Service was very good. Esp room service

Had just climbed mt kinabalu so really needed a good hotel to relax ad this was perfect.

6/10

Pleasant

20 Feb 2018

carol

huge room bad wifi

the family room is huge but wi-fi signal was very bad even after 3 rounds of renewing password so basically wifi only works in the lobby area

Family

10/10

Exceptional

22 Jan 2018

Wang ping

Excellent location

Family

10/10

Exceptional

20 Dec 2017

Firdaus

Close to shopping centre

Spacious and clean room. Good location, at shopping centre and Jesselton Point is nearby.

8/10

Excellent

15 Dec 2017

cliff

Hotel staff very friendly & helpful.
Hotel room is clean & comfort for family to stay.

10/10

Exceptional

02 Dec 2017

Abdul Aziz Bin

A great and awesome hotel. No regrets.

A superb hotel that link to Suria Sabah Mall. Great rooftop pool, wide varieties of food for breakfast, strong wifi and near to airport. Managed to surprise my wife on our wedding anniversary with a spectacular decorated room. A special thanks to Duty Manager Perry Nelson and his team for the wonderful set-up. Keep up the good work, you guys Rawks!!!

Family

8/10

Excellent

23 Nov 2017

trisha

Grandis Hotel October November

We used this hotel for 3 separate nights during our transfers for excursions in and around Borneo. upon check in we were given a terrible room overlooking another building but we asked for an upgrade ocean view delux room (70ringets) and we then had a beautiful room. it was 1020 I think. the staff are very friendly and efficient and stored some of our luggage between check in's which was very convenient. Roof top bar really great with decent food - beware of too many people taking selfies!! location is good with a Starbucks right next door and a big shopping mall. 15 min from airport
s

10/10

Exceptional

20 Sep 2017

Lum

Spacious, clean and luxury

Nice stay at sea view room. it's spacious and clean. Also had a good sun set view lookout from window.

Family

8/10

Excellent

09 Aug 2017

Martin

Great location, staff needs to be trained

Location of the hotel is great. Close to city centre with nice restaurant and next to big shopping mall. Besides that the hotel is located next to the ferries to Gaya Island. Rooms are comfortable. Swimming pool is good, although not too big and area around the pool with bar is pretty small.

Although we saw a lot of staff (especially around reception area) service was not great. A simple question about breakfast being included or not, took 5 minutes before answered. The fact that we were called at our room to pay the drinks bill at the poolbar immediately (in stead of paying it later when checking out) is not customer friendly. For me this was the first time I could not put the bill of the pool bar on my room, I've never experienced something like this before.

A question about a plug lost at the room during an earlier stay at the hotel, was never answered.

Again we had problems using our international credit cards paying our hotel bills. The system used at the reception seems to be very sensitive and therefor doesn't accept a lot of standard credit cards.

10/10

Exceptional

01 Aug 2017

Martin

Good place to stay. Close to shopping mall and not too far from airport. Had some problems with credit card payment but might have to do with weak communication lines to mainland

6/10

Pleasant

29 Jul 2017

steve

Nice Hotel Noisey Guests

We picked this hotel mainly because of its location to the Jessleton Jetty & position near the town centre. The rooms are large and have a great bathroom/shower. It's a fairly new hotel & staff are very polite. The rooftop bistro & pool do have an envious position overlooking the sea towards the islands.
We spent 6 nights in the the hotel, or should we say paid for 6, but decided we needed to get away from the noise within the hotel for 1 night. The noise we are talking about is to put it bluntly caused by Chinese guests, who have no respect for others staying in the rooms. They scream, shout & insist on slamming doors into the early hours. Buffet breakfast is a chaotic with certain guests not having any sense of hygiene eg man try's maple syrup from the severy spoon, puts it in his mouth then puts it back in the bowl. This is the first pool we have never been in whilst on holiday, reason it is a small plastic liner pool, overcrowded in the afternoon with even children eating satay sticks & tossing the sticks over the edge of the building.
This hotel deserves better, but unfortunately I guess the majority of clientele are not educated to respect. Shame really

10/10

Exceptional

15 Jul 2017

Lisa

Great hotel.

Convenient, comfortable & clean hotel. Good restaurant, lovely friendly staff. Spacious rooms. Easy walk to nearby attractions.

Family

8/10

Excellent

18 Jun 2017

Rachael

A good hotel if you avoid the food!

A nice hotel in a convenient location. The rooms are large and comfortable. The rooftop pool and bar has great potential, improvement is needed as it looks tired and the food is awful!

Family

10/10

Exceptional

02 Jun 2017

Yili

We stayed here 1 night before our Mt Kinabalu climb, and 1 night after. It was the perfect location in town for us, near the Gaya St Sunday market, next to the Jessleton Ferry Dock to the Islands, next door to the Suria shopping centre and other restaurants and shops. The hotel rooms were huge, clean and comfortable. The best rooms are the Seaview rooms facing the water and islands (amazing view) as we have both a seaview one night and a room facing another building the other. There is a rooftop bar and pool (which in my view was too small though) so while its the best location for ferrying to the beaches and islands, not the best if you want a hotel to laze around the hotel pool. Food at the hotel was very reasonably priced and good. Highly recommend this place.

Partner

10/10

Exceptional

27 May 2017

Saket Sarda

Excellent Hotel next to a Mall

This is my second stay here and this hotel does not disappoint me. Next to a mall , big rooms and a roof top bar / restuarant. Prices amazingly affordable. I would recommend it with no hesistation. The sea facing rooms are worth paying for.

Family

6/10

Pleasant

15 May 2017

Nic

A basic hotel in a good location

The layout of this hotel is long and narrow and feels a little claustrophobic. There is no proper drop off area at the lobby. Definitely not wheelchair friendly.

Check in was smooth and surprisingly the room was clean & spacious (we booked the deluxe). If possible, get a sea view room and not city view. Our room was facing the rooftop carpark of the adjacent mall. The rooftop swimming pool is small and narrow. Did not try the rooftop bar. The buffet breakfast was average. Would recommend skipping it - have the local food nearby instead.

The positive about this hotel is that it is in a good location and connected to a mall which is convenient. It is about 5 mins walk to Gaya Street which has lots of local food. Also less than 5 mins walk to Jesselton Point where you can take a boat to the islands.

Overall, it is a very basic hotel (I would say 3 stars) that is new, clean and in a good location.