Shangri-La Hotel Ulaanbaatar

Mongolia , Ulan Bator
Ulaanbaatar, 19 Olympic Street Sukhbaatar District - 1
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50 reviews shown

10/10

Exceptional

24 Jan 2026

Israel

Absolutely Awesome

8/10

Excellent

07 Jan 2026

Nancy

Shangri-La Ulanbatar truly lives up to the Shangri-La standard. The rooms are superb—spacious, comfortable, and well maintained. Overall, a very satisfying stay.

4/10

Poor

05 Dec 2025

Rebecca

Staff service not up to 5 star hotel standard. Dining quality poor especially for room service foods. Toilet flushing water not enough to clean up properly

Business Self

10/10

Exceptional

02 Nov 2025

Rafael

Great location. Excellent views. Rooms are spacious. Dining options are excellent. Staff is good but a bit cold in their ways (probably cultural). In my opinion, the best place to stay in Ulaan.

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Damion

Excellent service, clean room, quiet, great food and access to restaurants, and great location.

Business

8/10

Excellent

02 Jul 2025

Rita

This is the best hotel in Mongolia. The breakfast buffet was excellent, we could have stayed there all day. The room was great, and the condition of the property was also very good. Hard to find in Mongolia. The high tea was so so - but inexpensive. Not much of an experience. The front desk staff was borderline rude - not to be expected in any hotel, much less a good one. The food in the restaurant was just ok. The room amenities were great.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Lisa

Best hotel in Mongolia.

Leisure Partner

6/10

Pleasant

04 Oct 2024

Mark

Property is fine for a quick trip through the capital. Definitely geared toward business.

10/10

Exceptional

16 Aug 2024

Oggi

Nice hotel

Very beautiful hotel and has great and friendly staff. Specially, front office staff Enku was amazing. She is very professional and helpful who made our trip unforgettable. Thank you Enku!

Friends_and_family Family

10/10

Exceptional

01 Nov 2023

Andrea

The hotel staff was very accommodating and respected my vegan request.

Business Self

2/10

Poor

23 Jul 2023

Carlos J

Avoid at all cost

Fraudulent place, false advertising on having a pool (they dont) or spa (also closed) or multilingual staff (no english speaking).

Also had food poisoning and spent 2 days on hospital.

Partner

10/10

Exceptional

18 Jul 2023

Lisa

Beautiful hotel.

Leisure Self

6/10

Pleasant

12 Nov 2022

Jay

Don’t order any food at the ‘Lobby Lounge’ if you are being chased by the next appointment

Business Partner

8/10

Excellent

31 Jan 2022

Yin Ki

Will stay again

Front desk staff is very friendly and helpful. Enjoyed the view from the room.
Furniture is a bit worn out but everything functions well. Though u need to walk a bit to the sports club, the equipment there is not disappointing. Overall is good.

Friends_and_family Friends

8/10

Excellent

27 Aug 2021

Kaori

It was a comfortable stay. The only issue we faced was slow delivery of room service.

Friends_and_family Family

8/10

Excellent

21 Jul 2020

Cesar

The assistance service was good, fully operational at any time. Gym and swimming pool was available, easy access to the mall without having to go outside to cross the street. The city view was good.
Some furniture need replacement (aging). Not enough channels on the cable TV.
I didn't see any sanitizer at all, not in the room, not at the breakfast restaurant.

Leisure Partner

8/10

Excellent

20 Sep 2019

Verified traveler

Excellent facilities. Includes access to top level gym that is a short walk away indoors through the property building. Room was clean and service was very good.

Leisure Self

10/10

Exceptional

16 Aug 2019

Verified traveler

This is only true 5 star hotel in ulaanbaatar... great location. linked to shopping mall. Great chinese restaurant... You will need one after few days of Ger experience here.

Leisure Family

10/10

Exceptional

03 Jul 2019

Boldmaa

Highly recommend it

Beautiful hotel, great staff. Centrally located it's a walking distance from the main square. There is mall with a few restaurants next to it so if you need to shop or have a traditional mongolian food then you can just walk to the mall. The breakfast was good too. Highly recommend it.

10/10

Exceptional

03 Jul 2019

Rachel

The room is nice and very comfortable.
Furnitures not as tip top as other Shangri la hotels but definitely the best hotel in Ulaanbaator.
Staffs are very friendly and approachable. Thumbs up!

Leisure Self

10/10

Exceptional

09 Mar 2019

Cheong

Location, clean, friendly staff.

Business Partner

10/10

Exceptional

24 Oct 2018

kat

Beautiful property, amazing staff
Possibly the most helpful, accommodating staff we’ve EVER encountered. FedEx delivery on Monday failed, so numerous staff members made phone calls & kept up with tracking. When departing Mongolia on Wed. morning, the hotel driver took us to FedEx office, then to cargo area at ULN. He went above & beyond as translator & negotiator, helped get our package & got us to our flight on time. Well done!
Property is beautifully maintained with lovely public spaces. Deluxe room with king bed was spacious with lots of drawer & closet space and bathroom counter space. Climate control was iffy.
Laundry service was reasonably priced & good quality. Impressively prompt service when calling housekeeping for additional clothes hangers and maintenance for a minor issue with television. Speaking of TV, they have a good selection of channels.
Housekeeping service was exemplary.
Cafe Park breakfast buffet featured nice variety of western & Asian dishes; very attentive service.
Nadaam restaurant had generous portions but service was quite poor. Bartenders, however, were attentive so subsequent visits were to bar area only.
Their Chinese restaurant, Hutong, was a special treat! Delicious Peking duck & fantastic service.
Great central location for walking to shopping and sights. Overall, a wonderful place to spend five days/four nights and the warmth & kindness of the front desk staff and driver makes this one of our best hotel experiences ever!

10/10

Exceptional

18 Sep 2018

Verified traveler

Love the fitness center..onsite Chinese restaurant was superb and the lounge on 21st floor was magnificent. The views from there was amazing. I would like to give a special thank you to Mr. Tatum Sharda. Whenever I needed special attention he was there. Thanks a million.

10/10

Exceptional

08 Sep 2018

Shu

Stay in Ulaanbaatar? This is the one for sure!

If you travel to Ulaanbaatar, you don’t need to spend too much time researching on where to stay — the Shangri-La Hotel in the city centre is a no-brain choice.

For the past many years, I’ve stayed and/or dined at Shangri-La Hotels and Resorts in Shanghai, Beijing, Singapore (where the first Shangri-La Hotel was founded by the super-rich Asian Kuok families, who also happened to be my former employer), London, and of course Hong Kong. The Shangri-La Ulaanbaatar is no difference from its five-star sister hotels elsewhere. At the second when you step into the lobby, you may be surprised how familiar everything feels like — the layout of lobby floor, background music, and even the unique Shangri-La indoor fragrance. Hotel staff are nice and speak very good English, and there is a Chinese restaurant called Hutong where you can even find Peking duck in Mongolia.

I have free and exclusive access to the Club Lounge where you can have an awesome 360 degree view of the city centre. Everything from the \"State House\", aka the central government office building, to ancient temples or modern public libraries, and the first Irish bar in Mongolia (located in “walking street for bars and restaurants”), are all within your sight -- and walk too. Traffic in Ulaanbaatar is not so desirable, so walking can actually save you a lot of time.

The only small complaint about the hotel is still about traffic. It's hard to find taxi in the morning, so you shall arrange cars in advance.

10/10

Exceptional

30 Jul 2018

pascal

Best hotel in ulaan bataar

The staff was top notch, always attentive and polite , but never over doing it . Location is conviently close to the city center but also allows to exit the city without going through traffic. A large shopping center close by. Comfortable gym and spa.

10/10

Exceptional

31 Jan 2018

Qing

Wonderful stay - highly recommended!

Loved the shangri-la. It really was a terrific hotel and far above the standard hotel in UB. It was easy for them to arrange private taxi to and from the airport and they were wonderful in catering to my every request. The gym was also amazing! Hug, spacious and very new equipment. Breakfast was standard for an international hotel. Overall, my time at the shangri-la made for a very pleasant experience.

10/10

Exceptional

07 Oct 2017

Verified traveler

Solid

One of my favorite business hotels

6/10

Pleasant

09 Aug 2017

Verified traveler

Not quite 5* yet

Physical amenities but staff not quite up to the mark to handle international tourists. Things are not handled efficiently . Promised to bring extra bed but waited a few hours before they brought it, checkout was slow and some staff don't understand English. My Son got food poisoning from the buffet at the hotel. Not a good experience

Family

6/10

Pleasant

08 Jul 2017

Verified traveler

Undeserving of the Shangri La brand

Service was below par for an international 5 star hotel, staff clearly cannot cope with the demands of international standards. There is a lot of inefficiencies like waiting for them to bring an extra bed and waiting 2 hrs for staff to open interconnecting door for my family. To TOP it all, my Son got food poisoning from the buffet at the hotel, a very bad experience. They don't deserve 5 stars

Family

10/10

Exceptional

08 Jun 2017

Mark

Outstanding in every way

Outstanding extremely accommodating service; beautiful hotel; excellent club lounge

Partner

8/10

Excellent

06 Jun 2016

Verified traveler

Over Priced

I have stayed at several other Shangrala hotels. I feel this one was not quite up to their standard yet was over priced. I would consider a different 5 star next time.

10/10

Exceptional

26 May 2016

Erdenebayar

Beautiful hotel

Really good hotel in this location

Partner

10/10

Exceptional

21 Mar 2016

David

Love the Ulaan Baatar Shangr-La

This is easily the best hotel in Mongolia and well coated in central Ulaan Baatar.
New and modern with a Mongolian ambiance. Very attentive and professional staff. Excellent buffet breakfast. Well heated, important when its 40 below out.

10/10

Exceptional

20 Dec 2015

David

Best hotel in Mongolia bar none ;-)

This is a world class comfort and service hotel centrally located in Ulaanbaatar
The best hotel in town for miles
The buffet is fantastic for all meals and is very popular with the locals treating themselves and their families so book venue if you stay there
Most obliging service
The best hotel in UB by a wide margin

10/10

Exceptional

30 Nov 2015

Lauris

Excellent stay, the best hotel so far in UB

10/10

Exceptional

07 Oct 2015

Verified traveler

New hotel already a landmark

While the Shangri-La Hotel has only been open a few months, strides are being taken to continually improve the service and accommodation of the foreign business and pleasure traveler. The General Manager is visible everyday around the hotel, greeting guests and keeping an eye out for customer service needs. A great addition to the Ulanbataar scene.

8/10

Excellent

14 Sep 2015

soyombo

in the center of Ulaanbaatar city

Check in was quick and nice. we stayed suite for one night. hotel has pub, restaurant and coffee shop which was convenient. this hotel is still under construction. be aware of dust and other stuff if you are parking outside. they don't offer covered parking.

10/10

Exceptional

27 Aug 2015

Ben

Very New Hotel, certain facilities still not open

location is quite good, being centralized
New hotel, hence everything is new
however few facilities are not opened yet eg the pool

8/10

Excellent

16 Aug 2015

Verified traveler

Good place to stay

over all it was good; it is brand new hotel and facility. i would recommend people to stay in there, yet it costs little higher then other equal average hotels in there.

10/10

Exceptional

08 Jul 2015

Erdenebayar

Well done

Beautiful new hotel. Well done

Partner

10/10

Exceptional

20 Oct 2025

YOZO

パーク側の部屋では夜景が綺麗です。

Business_and_leisure Friends

4/10

Poor

02 Aug 2025

ISAMU

5名で2部屋予約していたが、体調不良などで2名が来れなかった
予約そのままで料金もそのままで結構と伝えたが、2ベッドの1部屋で済まそうとする受付
3人では寝れないし、フェアでは無いと話をしても出来ないの一点張り
上役も含めた受付スタッフの思い込みが強く、英語が通じていないと感じ
現地通訳に話をして貰い，ようやく解決

ルームサービスは、とても時間がかかったうえに、部屋にチャージ出来ず、現金かクレジットの支払いもはっきりせず、電話で確認して支払う事態で、部屋到着から10分のスタッフ滞在
夜は、クラブ音楽が一晩中、部屋中に振動して安眠出来ない状況
次の日から2日間お祭りでうるさくなるとのアナウンスはあったが、前夜祭まであるとはアナウンスされておらず

ゲストフレンドリーのかけらも無い、ホスピタリティの無い設備だけのホテル

10/10

Exceptional

06 Apr 2025

Maiken

Luksus i centrum

Fantastisk hotel, ligger lige i centrum til alt.
Inden for gåafstand har du busser, caféer, museum, indkøbscentre osv osv
Hotellets kinesiske restaurant hører til top 3 i byen
Deres lobby ulmer af liv dagen lang og her serveres små retter, Afternoonte, drikkevarer og levende musik

Self

6/10

Pleasant

19 Nov 2024

Lasse

Servicep

Very arrogant Staff. In other Shangri-La hotels the service has been much better.

Business

8/10

Excellent

18 Sep 2024

DONG HYUN

광장까지 걸어갈 거리의 매우 깨끗한 컨디션의 호텔
가격은 다소 비쌈

Business

2/10

Poor

03 Aug 2024

YUNGTING

Worst 5 stars hotel I have ever been

Friends_and_family Family

8/10

Excellent

18 Dec 2023

AKIRA

モンゴルでは、最高級ホテル

Business

8/10

Excellent

06 Oct 2022

Jari

Ainut miinus koko paikassa; käytin hotellin autopalveluja runsaasti mutta aikataulut ja kuljettajien ammattitaito oli kyseenalaista!!
Erinomainen sijainti ostoskeskuksen yhteydessä ja loistava henkilökunta.
Aamupala runsas ja erittäin hyvä ja monipuolinen!
Vahva suositus!!!!

Leisure Self

8/10

Excellent

07 May 2022

Yuta

シャングリ・ラ

ウランバートルでは、①番のホテルよかったです

Friends_and_family Family

10/10

Exceptional

11 Jan 2020

MUNGUNTUUL