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Puma Imperial Hotel
Ulan Bator · Mongolia
University Street Sukhbaatar SquareView location
7.2/10Very good70 Reviews
Cleanliness7.8/10 7.8
Service7.4/10 7.4
Comfort7.8/10 7.8
Condition7.0/10 7.0
Neighborhood9.4/10 9.4
Amenities6.8/10 6.8
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Puma Imperial Hotel
A stay at PUMA IMPERIAL HOTEL places you in the heart of Ulaanbaatar, within a 5-minute walk of Sükhbaatar Square and Government Palace. This hotel is 0. 1 mi (0. 2 km) from National University of Mongolia and 0. 3 mi (0. 4 km) from Mongolian Natural History Museum.
Make use of convenient amenities, which include complimentary wireless Internet access and concierge services. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Ulaanbaatar? This hotel has facilities measuring 1938 square feet (180 square meters), including conference space.
A roundtrip airport shuttle is provided for a surcharge at scheduled times, and free self parking is available onsite. Enjoy Mongolian cuisine at Puma, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours).
Snacks are also available at the coffee shop/café. Buffet breakfasts are served on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11 AM for a fee. Make yourself at home in one of the 27 air-conditioned rooms featuring flat-screen televisions.
Show less
Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
A stay at Puma Imperial Hotel places you in the heart of Ulaanbaatar, steps from National University of Mongolia and Government Palace Garden. This hotel is 0.2 mi (0.3 km) from Sükhbaatar Square and 0.2 mi (0.3 km) from Sukhbaatar Square.
Make yourself at home in one of the 27 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Ulaanbaatar? This hotel has 1938 square feet (180 square meters) of space consisting of conference space and 2 meeting rooms.
A roundtrip airport shuttle is provided for a surcharge at scheduled times, and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Cashless payment methods are available for all transactions.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
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Minimal age
18
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Optional fees
- Fee for buffet breakfast: approximately USD 11 for adults and USD 11 for children
- Airport shuttle fee: USD 19 per person (one-way)
- Rollaway bed fee: USD 30 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Mongolian
English
Nearby attractions
National University of Mongolia
0.2 km / 0.1 mi
Government Palace Garden
0.2 km / 0.2 mi
Sükhbaatar Square
0.3 km / 0.2 mi
Sukhbaatar Square
0.3 km / 0.2 mi
Government Palace
0.4 km / 0.3 mi
Chinggis Khan Statue
0.4 km / 0.3 mi
Mogolian National Modern Art Gallery
0.4 km / 0.3 mi
Mongolian Natural History Museum
0.4 km / 0.3 mi
Central Tower
0.5 km / 0.3 mi
National Museum of Mongolia
0.6 km / 0.3 mi
Chinggis Khan Garden
0.6 km / 0.4 mi
Ministry of Foreign Affairs
0.7 km / 0.4 mi
Migjid Janraisig Sum
0.7 km / 0.4 mi
Mongolian Artists’ Exhibition Hall
0.8 km / 0.5 mi
Statue of Zorig
0.8 km / 0.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 27
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Car hireExtra charge
- Valet parkingExtra charge
- Airport Shuttle
- Room serviceExtra charge
Show 21 more facilities & services
- Laundry service
- Babysitting serviceExtra charge
- Bellboy service
- Hotel safe
- Currency exchange facilitiesExtra charge
- Lift accessExtra charge
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Café
- BarExtra charge
- Restaurant: 2
- Smoking areaExtra charge
- Conference room
- Meeting room: 2
- SaunaExtra charge
- Spa centreExtra charge
- Non-smoking establishment
- Minimum check-in age: 18
- FitnessExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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TWIN STANDARDTWIN • STANDARDTWN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuma Imperial Hotel
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXESUITE • DELUXESUI.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuma Imperial Hotel
SUITE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 47 m²DBL.ST
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 47 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Housekeeping
- Cable TV
- Slippers
- Bathrobes
- Desk
- Toiletries
- Turndown service
- Safe
Show all 13 amenities
- Ironing set
- TV
- Electric Kettle: 1
- Hairdryer
- Bathroom: 1
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPuma Imperial Hotel
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 47 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Housekeeping
- Cable TV
- Slippers
- Bathrobes
- Desk
- Toiletries
- Turndown service
- Safe
- Ironing set
- TV
- Electric Kettle: 1
- Hairdryer
- Bathroom: 1
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Puma Imperial Hotel
44
reviews shown
Patrick
Nice place to stay.
Jake
Location is fantastic, but extremely dated and overpriced hotel.
Raul
The room was very spacious. The staff was friendly and inviting. Also the free breakfast was delicious, it was fresh and tasty. Please keep up the great work you all do. I'm definitely staying at this property again when I bring my mom.
Andrea
Comfortable and spacious
We had an extremely comfortable stay in a large spacious twin room with a kitchenette.
Location is excellent for central activities in Ulaabaatar.
Location is excellent for central activities in Ulaabaatar.
Jacqueline
Helpful staff, great location nice room. Could have used a stand alone shower rather than a tub shower.
B
Great stay - had everything I needed for a comfortable night's sleep.
Megan
The staff at this hotel is very friendly- one receptionist went above and beyond and helped me find a dentist when I was in a lot of pain. The hotel itself is a bit older, but it is comfortable nonetheless. It’s a very close walk to Sukhbaatar Square and multiple museums and monuments.
Yestin
Helpful, great facilities, great breakfast. Good location
Verified traveler
Nice hotel within walking distance of a lot of shopping, dining, and cultural attractions. Very helpful staff.
Wen-Jung
We request non smoking room.
But they assigned a bad smell smoking room to us.
And said no room to change.
But they assigned a bad smell smoking room to us.
And said no room to change.
Randall
The hotel does not have good communication with Orbitz. I had booked and a confirmation from Orbitz. However when I showed up, the hotel was full. They did find a neighboring hotel. My advice is call the hotel after booking to insure you have a room.
Birendra
Room heating and cleanliness.
Not enough drinking water.
Not enough drinking water.
Gorancho
Nice location, rooms food staff and overall positive experience. Some aspects can be improved of course, such is food variety but having in mind the pricing I believe it is a very good overall balance
Anna
They put us up in a different hotel that wasn’t the greatest
Verified traveler
Although there were a few technical difficulties with my room when I checked in, the staff moved me to a new room and did their best to make me feel comfortable. I appreciate the hospitality of the management and the staff. Also, breakfast and location are great!
Chris
The staff here were excellent - very helpful with us having three very short stays - arriving late and departing early. Storing bags, arranging laundry, making us breakfast sandwiches at 4am. Great service.
Verified traveler
Excellent location, attentive staff, not a “cookie-cutter” sort of property. Appear to be in the process of making room upgrades.
Verified traveler
Good to stay
It was good to stay right by Government Palace
Verified traveler
Well located, walking distance to State Department Store, across the street from Sukhbaatar Square. Our reservation was different from what I had booked online and was told that there could be a price adjustment, but in the end they corrected the mistake.
Verified traveler
Prime location. Next to the main square. Close to museums and other major attractions in the city.
Also walking distance to a bus stop that takes you directly to the airport.
Also walking distance to a bus stop that takes you directly to the airport.
Ioseph
Tutto perfetto
Noriko
深夜のチェックイン・早朝のチェックアウトでしたが、フロントのスタッフの方には明るく対応していただけました。
中心地にあるので行動の拠点として便利でした。
1階にあるカレーレストラン、美味しいです。
中心地にあるので行動の拠点として便利でした。
1階にあるカレーレストラン、美味しいです。
Daihan
흠... 그냥 그럭저럭 괜찮음. 청소상태는 그냥보기는 괜찮은데. 세부적으론 별로...
샤워커튼이 없어서 사방으로 물이 튀고, 샤워장은 배수가 안됨.
조식은 조금 아쉬운 정도~.
샤워커튼이 없어서 사방으로 물이 튀고, 샤워장은 배수가 안됨.
조식은 조금 아쉬운 정도~.
Terje
Super beliggenhet
Bra hotell, god valuta for pengene. Super beliggenhet rett ved hjerte av byen, Sükhbaatar Square.
HIROAKI
エクスペディアで事前決済していたのも関わらず、現地でも宿泊費を求めてきた。
実際に事前決済されていることを知らない同行者が請求通り支払ってしまい二重で支払うこととなった。返金依頼中
実際に事前決済されていることを知らない同行者が請求通り支払ってしまい二重で支払うこととなった。返金依頼中
Shoko
このホテルの良いところは立地だけです。設備、スタッフの態度、清掃、どれも中途半端です。
Verified traveler
很旧，不推荐，水还要钱
RAFAEL MATÍAS
Un buen hotel en el centro de Ulán Bator
Perfectamente ubicado en el centro de Ulaanbaatar, personal amable y eficiente, instalaciones adecuadas, cafetería agradable a precios razonables.
El desayuno un poco flojo, pero es una muy buena opción en la capital de Mongolia.
El desayuno un poco flojo, pero es una muy buena opción en la capital de Mongolia.
KGII
나이트가 옆어있음. 잠을 못잠.
Yasuko
２人泊なのに、水、バスローブがひとつずつしかないので電話して持ってきてもらった
その間にTVがつかないし、コーヒーカップはあるのにコーヒーがないことも判明
TVは2人直しに来たけど、だめだね、だけで帰って行った、何それ？
コーヒーもない、と言われたけど、2泊目にはインスタントコーヒー，紅茶が補充されていた、あるんじゃない！
ランドリーバックも2日目にはあった
シングルベッド２つの部屋だったが、一つは体重65キロの夫が寝返り打つとベッドが傾いてしまう最悪なものだった
朝食の始まると聞かされた時間に行くと、すでにたくさんの人が食事をしていて、おかずは補充されず、これまで見たことのない薄っぺらいオムレツに辟易
その間にTVがつかないし、コーヒーカップはあるのにコーヒーがないことも判明
TVは2人直しに来たけど、だめだね、だけで帰って行った、何それ？
コーヒーもない、と言われたけど、2泊目にはインスタントコーヒー，紅茶が補充されていた、あるんじゃない！
ランドリーバックも2日目にはあった
シングルベッド２つの部屋だったが、一つは体重65キロの夫が寝返り打つとベッドが傾いてしまう最悪なものだった
朝食の始まると聞かされた時間に行くと、すでにたくさんの人が食事をしていて、おかずは補充されず、これまで見たことのない薄っぺらいオムレツに辟易
Verified traveler
Just live here many times. Everything is good. But the WiFi needs to be updated.
Lucas
Sehr gute Lage im Stadtzentrum beim Sukhbaatar-Platz. Läden und Restaurants fußläufig erreichbar.
Lucas
Gutes Mittelklassehotel. Entspannte Atmosphäre im Hotel, zurückhaltender, aber freundlicher Service.
HIROSHI
ロケーションだけが売りのホテルでホテルの機能としては価格以下
Hotels.comで予約すると度々ある事だが、「予約されていません」というトラブルがある。
今回も予約されていないというトラブルがあり、予約番号を見せてもどうにもならず。しばし待たされ、ようやくチェックイン。
チェックアウトの時は「事前払いもされていない」という回答。
システムのもんだいなのか、ホテル側の問題なのか分からないが、こういう事がよくある。
部屋はまあまあだが、朝食が酷い。
水道水は茶色く濁っており、時々お湯が出ない。
今回も予約されていないというトラブルがあり、予約番号を見せてもどうにもならず。しばし待たされ、ようやくチェックイン。
チェックアウトの時は「事前払いもされていない」という回答。
システムのもんだいなのか、ホテル側の問題なのか分からないが、こういう事がよくある。
部屋はまあまあだが、朝食が酷い。
水道水は茶色く濁っており、時々お湯が出ない。
Verified traveler
비행기 시간이 매우 늦어서 걱정했는데, 체크인 잘 했고, 편안하게 잘 쉬다 갑니다
Verified traveler
I booked three rooms in this hotel more than one month ago before we checked in. When we arrived at the hotel, there was only one room available in this hotel, and other two rooms were assigned to a neighboring hotel (which used to belong to Puma Imperial Hotel but recently transfered to other new hotel). Therefore, we split to rooms in different hotels. We are satisfied with either of these hotels, but our only dissatisfaction is that we have to go over to the other hotel for each breakfast.
Verified traveler
칭기스칸 광장 옆 좋은 위치의 가성비 좋은 호텔
중심가에 위치하여 걸어서 업무 쇼핑 외식이 매우편리...가급적 일찍 체크인하길 권장...예약해도 오버부킹하는지 늦게 오면 다른 호텔로 보냄. 청결하고 스탭은 매우 친절..조식도 괜찮음..예약한 객실만 제대로 준다는 보장이 있으면 다시 찾을 의향있음
Changmin
추천하지 않습니다.
방3개를 예약을 했지만 밤에 도착하니 방이 없다고 하더군요. 늦은밤에 너무 황당했어요. 결국 다른곳을 다시 찾아서 가야했어요. 그리고 취소도 바로 안되서 서울과 다음날 통화해서 호텔측과 확인후에 취소해준다고 하더군요.
Verified traveler
THE INTERNET COVERAGE IN THE ROOMS IS TERRIBLE. I HAD TO SEAT BY THE ROOM DOOR TO HAVE VERY SLOW INTERNET
TsuyoshiHashimo
チェックインの際、グループが先に入っていたようで、予約した部屋とは程遠い狭い部屋を割り当てられた。文句を言ったが、部屋がないと言われた。先払いした料金に対して詐欺といってよい。
HIROSHI
Hiroshi
ウランバートル中心のスフバートル広場脇にあり、隣には日本食レストランもあり立地は抜群。室内は改装され清潔感も含めて十分。受け付けは人により大きく差がありますが、トラブルはない。
朝食はホットプレートもあるが、改善の余地はある。
夕方にお湯が出にくい時間帯があった他、あまり不満はなく、コストパフォーマンスが高い。
車で移動する場合、隣接する駐車場はいつも満車で駐車に困る。
冬のウランバートルは石炭の煤が舞っているが、室内でも臭いがとれないので、空気清浄器は欠かせないが、故障していた
朝食はホットプレートもあるが、改善の余地はある。
夕方にお湯が出にくい時間帯があった他、あまり不満はなく、コストパフォーマンスが高い。
車で移動する場合、隣接する駐車場はいつも満車で駐車に困る。
冬のウランバートルは石炭の煤が舞っているが、室内でも臭いがとれないので、空気清浄器は欠かせないが、故障していた
Ken
ひどく悪いわけでもないけどいまいち。
朝、じかｎじかん時間によｔよっておｙおゆおゆがｄおゆがでお湯がぬｒぬるい。べｄべｄｄべっどベッドメイキングしてくれていない日があった。
Momiji
Hotel in the heart of Ulanbaatar
Verified traveler
위치 좋은 가성비 좋은 호텔
전반적으로는 매우 좋았습니다~ 위치가 시내 중심가라 차 없이 접근성이 편하고 매우 친절합니다. 하지만 시설이 조금 떨어지긴 하지만 좋았습니다~
Location & surroundings
Puma Imperial Hotel
University Street Sukhbaatar Square, Ulaanbaatar, Mongolia
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Puma Imperial Hotel
14 hotel photos
