Name: Novotel Ulaanbaatar
Address: Baga Toiruu 6Th Khoroo, 6, Ulaanbaatar, 14201, MN

6/10

Pleasant

07 Jan 2026

Nancy

The room itself was fine and comfortable. However, I was disappointed with the breakfast arrangement. What was advertised as a buffet breakfast was changed to a plated meal delivered to the room, which did not meet expectations.

Another issue was the very low water pressure in the shower, which made it inconvenient to use.

On a positive note, the staff were very accommodating, polite, and helpful throughout the stay, which was appreciated.

10/10

Exceptional

13 Nov 2025

Laurie

Room was great: nice amenities and very clean. Gym facilities were clean with well-maintained equipment. Breakfast buffet had a good selection and was fresh. Staff was pleasant and helpful.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Dulamjav

Overall good.

Business_and_leisure Family

4/10

Poor

06 Aug 2025

Kanami

The room, the staff, the service, everything was perfect, until I had the worst stomachache I had in the last few decades after drinking a coke from the room fridge. It pains me to put down a 2 star review, but you can understand how this was a horrible way to end the journey with my flight coming up the next day. I was in excruciating pain for more than 10 hours, stomach pain + diarrhea + throwing up. The reason I’m absolutely certain it was the coke is because of the timing, there were little to no solids in my stomach when I threw up, and the fact I stayed with the nomads for the last week eating freshly butchered goat and had absolutely no stomach issue!
Anyone who’s thinking of staying, don’t worry the people and the facility is amazing. Just don’t be lazy like I was and buy it from a store, wipe the can, or don’t drink anything from the fridge at all…

Leisure Self

8/10

Excellent

04 Aug 2025

Verified traveler

I plugged my phone In To charge to The lamp by the bed. It only charges when the lamp is on. Dangerous my phone died right after my alarm went off. If I’d got snooze I would have over slept cuz my phone wasn’t charging.

Business

10/10

Exceptional

25 Jul 2025

John

Very comfortable,clean, and everything worked as expected. Staff were fabulous. Highly recommended.

Leisure Partner

8/10

Excellent

18 Jul 2025

Eugene

Easy walk from Sukhbaatar Square

10/10

Exceptional

08 Jul 2025

josephine

Excellent customer service!
Air-conditioning working!
Very clean and bed very comfortable.

4/10

Poor

08 Jul 2025

josephine

On June 22, 2025, Staff not transparent regaring air-conditioning not working on my day of check in from a long flight.. When i presented the problem, they made me feel like i didnt know how to turn on the a/c .I was finally moved to another room and still had same problem. Then did they admitted the air-conditioning was an ongoing problem in the hotel.
On Juyl1, 2025, I checked in again after my last day of tour. The room a/c wasn't working again. I had to go down to front desk and ask for a/c to be checked. Then did they only inform
me a/c wasn't working. The front desk manager stated it was not their fault! but the hotel's fault.
I asked for a portable fan. The Manager said they will provide the portable a/c when available and could not guarrantee an availability.

Leisure Self

8/10

Excellent

20 Apr 2025

Joshua

Always a nice stay, with very friendly and professional staff. Nicely designed modern rooms, and nice facilities. I just seem to have a hard time getting the room to be comfortably cool for sleeping at night. I'll most likely be back the next time I'm in Ulaanbaatar, as it is a very convenient location.

Business Self

10/10

Exceptional

09 Apr 2025

Steven

Breakfast was excellent - though during tourist season a lot of the stuff kept running out quickly and it was hard to keep up demand for certain foods. The rooms were massive and had a great view overlooking the city and staff was extremely helpful and nice!

Business_and_leisure Self

10/10

Exceptional

07 Jan 2025

Joshua

Nice modern rooms, well designed. Friendly staff, central location with shops and restaurants nearby.

Business Self

10/10

Exceptional

17 Nov 2024

Laurie

Clean, good amenities, wonderful shower with big towels. Buffet is very good: high quality, wide selection of dishes. Gym is clean and well apportioned.

Leisure Partner

8/10

Excellent

03 Sep 2024

William

The staff was very responsive and patient as we struggled through language

Business Friends

8/10

Excellent

20 Aug 2024

Jeremy A

This is a nice hotel. Comfortable facilities. Walkable from downtown, but not in the lively areas.

Business Self

8/10

Excellent

17 Aug 2024

Albert

I was on 16th floor, which was nice but WIFI didn’t work, I had to come to the lobby to use WiFi, also phone in the room never worked

Leisure Self

6/10

Pleasant

16 Aug 2024

Steph

Excellent staff, poor upkeep.
First room i was assigned (junior suite), door card reader did not work. Engineer was called in to open the door with the master key, and i was told not to leave the room, or i would not be able to reenter. Promised to fix it next morning.
Found 2 empty plastic bottles, not cleared from previous guest, and water not replenished. Ordered room service since i was trapped in the room, the young man who served me was very polite and helpful.
Next evening after returning from my activities, card reader still not able to work. After some time they moved me to another suite (upgrade).
Overall rooms are spacious and comfortable but dated.

Business Self

8/10

Excellent

01 Aug 2024

Tamás

Decent hotel in UB

The hotel was generally good, the price included breakfast, which was also acceptably enough. The only small issue was with the water pressure, which was quite low on the 9th floor.

Business

10/10

Exceptional

09 Jul 2024

dina

Stayed here for one night after long trip and just before starting a tour. Place was great, and we got the rest we needed.

Leisure Partner

6/10

Pleasant

01 Jul 2024

Verified traveler

The sound of sewage is very loud. Day and night. Cleaning is also just so so

Self

10/10

Exceptional

27 Jun 2024

Claire

Mongolia

A quick stop before an epic tour of Mongolia. Staff were extremely helpful and friendly!

Self

10/10

Exceptional

11 Jun 2024

Rachel

Nice and. Lean room

Leisure Partner

10/10

Exceptional

24 Sep 2023

Dennis

One of the best places to stay in Ulaanbaatar. New and modern rooms and common areas. Walk me to many good restaurants.

Leisure Friends

10/10

Exceptional

10 Aug 2023

michelle

Everything was good . Specially all the staff was very kind and helpful.

Leisure

10/10

Exceptional

26 Jul 2023

Beat

Very nice hotel with friendly staff

Leisure Friends

10/10

Exceptional

15 Jul 2023

David

Very nice hotel , pleasant staff

Came with 22 athletes from Canada . Great experience

Business

10/10

Exceptional

10 Jul 2023

Lawrence

Ac broken. Road construction in front of hotel 24 hrs

Leisure Friends

10/10

Exceptional

30 Mar 2023

Gillian

Great stay

After a long trip round Mongolia, the hotel was a welcome retreat. The front desk staff were very helpful. The bed plus pillows were amazing. Great shower too. I was also able to get my laundry done quickly at a reasonable cost. I had a lovely dinner in the main restaurant attended to by a very pleasant and efficient waiter.

Self

10/10

Exceptional

25 Aug 2022

Naran

Affordable and friendly staff

Business_and_leisure Family

8/10

Excellent

15 Dec 2019

Verified traveler

The rooms are always nice and comfortable. However the pool was a disgusting stagnant looking mess. You could see dead skin cells floating all across the top of the pool along with some spit. It was obvious the filtration system was not working. I was looking forward to some swim time, but I took a look at the pool and there was no way I was getting in there.

Self

10/10

Exceptional

09 Dec 2019

Verified traveler

Staff very friendly and helpful. Adjustable heating in spacious comfortable room

Business Self

10/10

Exceptional

16 Oct 2019

Verified traveler

Loved all of it. Great location. super friendly and helpful staff, modern amenities,

Leisure Self

10/10

Exceptional

05 Aug 2019

Jocelyn

Excellent.

Everything is excellent. The hotel is new and facilities are nice.

Partner

10/10

Exceptional

24 Jul 2019

Verified traveler

The whole stay was excellent from start to finish. Very friendly and helpful staff, great location, excellent room with excellent view. Choice of restaurants and bars was nice. Food was very good. According to my son, the minibar might have been slightly better stocked , but I was happy with it and don't have any constructive suggestions.

Leisure Family

4/10

Poor

18 Jul 2019

avi

Did Not honor booking unless i pay entire booking

I booked this through hotels.com and it was booked as pay at hotel. However the hotel was sold out on july 10 and emailed me that they would have to charge me for my stay or cancel my booking which was for 3 days. I though this was very unprofessional since they had my credit card as a guarantee and could charge it had i not shown up. I talked with hotels.com went to the hotel and they all said it was ok, however the hotel still charged my entire stay prior. It is very unprofessional to not honor a booking and threaten to cancel my booking if I dont pay I was traveling and it was very stressful to think i would not have a place to stay which I booked months in advance.

4/10

Poor

13 Jul 2019

Verified traveler

We paid for the breakfast to be included in the room rate and only ate there the first day - it was so bad that we just decided to go out and purchase breakfast elsewhere. The air conditioner also barely worked so we were sleeping in 27 c degree weather every night (per the room’s thermometer). It was really unbearable for such an expensive and new hotel. We were truly disappointed. The rooms were modern, new and clean but we wouldn’t stay here again, would probably opt for the Blue Sky instead.

Leisure Family

8/10

Excellent

01 Mar 2019

Benjamin

Nice stay at Novotel

The stay was fine. It's a brand new hotel, and everyone was very helpful. It's clear that there are still some issues to work out -- the elevators were out, and it was absolutely boiling in my room, with very little way to cool things down aside from opening the window (not advisable given UB pollution). Definitely a good value for money.

8/10

Excellent

25 Feb 2019

Verified traveler

Nice, clean hotel

My friend and I had a lovely stay at Novotel. The rooms are spacious and clean, although I did find it strange that they did not have a full length mirror in the room I stayed. The breakfast buffet was not included in the price, and it was not so good, maybe because it is the low season. My friends waffle was over cooked and hard. If you are gluten free it it is a bit tricky as well because they put their bacon on bread, as a filler I guess. The pool, sauna and gym are very nice. Overall, O would recommend staying at Novotel.

Friends

10/10

Exceptional

07 Jan 2019

Ronald

Very good hotel! :)

It was wonderful! :)

Family

10/10

Exceptional

30 Sep 2018

PeterJ

The best hotel I stayed at in Ulaanbaatar. Immaculate, new, and with a fantastic staff! Best buffet, too.

10/10

Exceptional

26 May 2026

Anudari

good

8/10

Excellent

23 May 2026

MINA

깨끗하고 편리합니다// 호텔 내부에 편의시설은 부족하지만 걸어갈만한 식당도 많고 위치도 나쁘지 않아요.

Business

10/10

Exceptional

07 May 2026

Masanao

ミネラルウォーターの補給がない日があった

Business

10/10

Exceptional

06 Apr 2026

Masaki

はい

8/10

Excellent

17 Sep 2025

Takeshi

良かったです。

Leisure Friends

8/10

Excellent

02 Sep 2025

Verified traveler

Déçus

Chambre spacieuse et confortable en revanche lhotel n'est pas au niveau attendu en terme de service.
Hammam et sauna femme HS
HAMMAM homme HS
Au petit-déjeuner cafetière Café grains et cappuccino HS pendant 1semaine.
Pour avoir des gaufres le matin il faut quémander.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

TOMOKO

立地も良くお部屋も快適に過ごせました

Leisure Family

10/10

Exceptional

19 Aug 2025

WONSOO

세계어디서나 Accore