Name: Best Western Potomac Mills
Address: 14619 Potomac Mills Road, Woodbridge, 22192, US

4/10

Poor

22 Jul 2026

Ivan

Room was clean the front desk person was rude no tooth paste and no shampoo 1 like bar of soap.

Partner

10/10

Exceptional

19 Jul 2026

carlos

Crean room and good staff

6/10

Pleasant

19 Jul 2026

Anthony

Average

Self

10/10

Exceptional

19 Jul 2026

Rosario

El servicio es muy bueno y la atención también, los recomiendo.

Partner

10/10

Exceptional

19 Jul 2026

Sylvia

Breakfast was great and consistent of more than you could ever imagine

Family

10/10

Exceptional

17 Jul 2026

Troy

The room was wonderful, breakfast was good and staff was very helpful.

Partner

8/10

Excellent

14 Jul 2026

Eric

Property was fine for an overnight stay.

Self

2/10

Poor

13 Jul 2026

Chenoa

The hotel smelled and needs new beds and linen.

10/10

Exceptional

12 Jul 2026

Margaret

We did not stay for breakfast or use the pool/gym. Our room was clean and comfortable. The price was appropriate for the accommodations.

Friends

10/10

Exceptional

09 Jul 2026

David

Good Hotel overall , but no microwave in room .The rooms are small but clean . The soap and shampoo are low quality and need improvement. Staff are friendly and helpful. Front desk is great , had a dog barking on my floor and they took care of it immediately after being notified. Housekeeping is quick to respond to needs of extra pillows and towels.

Partner

10/10

Exceptional

08 Jul 2026

Liliya

Great location and prices

Family_with_children

6/10

Pleasant

08 Jul 2026

Wesley

The room was clean and comfortable, but upon arriving at the hotel and checking in, I was informed there was no television service available during my stay. Disappointing, but it was too late to find other accommodations. Also, as I went out to get my bags, the police rolled up with lights flashing do to some disturbance on the property. The parking seemed somewhat unsafe with multiple signs reminding that the hotel is not responsible, and poor lighting.

Self

10/10

Exceptional

07 Jul 2026

Ronda

Everything was perfect, the staff, breakfast clean rooms and facility.

Self

10/10

Exceptional

07 Jul 2026

aleksandr

Good price, good location, good service, and best of best coffee on breakfast.
Recommend this hotel.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

India

its great

Family_with_children

4/10

Poor

06 Jul 2026

Lee

Checking in at 9:30 at night when seven full coach buses pulled up full of 11, 12 and 13-year-olds. It filled the entire hotel. The kids were out of control and loud. I canceled the reservation on the spot and found a different hotel.

8/10

Excellent

04 Jul 2026

Damaris

Clean room, yummy breakfast, easy check in and check out process. Only stayed one night with kids, family friendly.

Friends_and_family Family

4/10

Poor

03 Jul 2026

Alvin

It's outdated in and out. Staff not helpful

Partner

8/10

Excellent

03 Jul 2026

carmen

It was goof for its value

Family

8/10

Excellent

02 Jul 2026

Elmer

Rooms were clean and the AC was working fine!

4/10

Poor

01 Jul 2026

Donna

A/C not working accurately, cold setting was cool; T.V. was out the entire weekend in the building; needs some upgrade to the room; staff was friendly and breakfast was ok.

Partner

10/10

Exceptional

30 Jun 2026

Alex

Facility was nice and the people were great. During our stay the television did not work for three out of the four days and the ice machine on the 6th floor did not work.

Partner

8/10

Excellent

29 Jun 2026

Wendy

This stay was booked through Hotels.com. A week later we stayed at the same place booked through a different service. They were within 40 cents of each other in price. This stay was better because we had a tv that worked. We used the fridge to keep drinks cold, we slept equally both times. Their beds are comfy. We like this Best Western because we know the food options nearby. Our daughter lived in Woodbridge for a couple of years and this was our go-to when we would visit. They've instituted a new security measure where you need to swipe your room key in the elevator to go upstairs. We weren't too excited about the extra step. Their continental breakfast is decent. Eggs, waffles, cereal, coffee, yogurt. We love that we can get coffee on the way out.

Partner

10/10

Exceptional

29 Jun 2026

Michael

We only stayed one night but extremely close to Potomac Mills Mall. Nice outdoor pool even though we do did not get to use it. Free continental breakfast was very nice, eggs, toast, danishes. Plentiful parking. If we were to go to Potomac Mills to go shopping again we would definitely stay here.

Family_with_children

2/10

Poor

28 Jun 2026

Brittany

Rooms were not well kept at all. Very unclean. The lobby and community areas were disgusting. The walls in the room were very clearly painted to cover blemishes. Extremely outdated property

Self

10/10

Exceptional

28 Jun 2026

Concepcion (Connie)

The room was excellent. Everything I needed was properly working and well organized. I would definitely stay there and more likely to recommend to my friends and neighbors.

Friends

8/10

Excellent

27 Jun 2026

Mohammad Sohrab

Good

10/10

Exceptional

26 Jun 2026

Kathryn

Staff was great !

Family_with_children

10/10

Exceptional

23 Jun 2026

Sunil

Pretty clean room
Staff was very helpful
Breakfast was really good

Partner

4/10

Poor

23 Jun 2026

ADRIENNE

The room looked nothing like the visual on your website.The room was in desperate need of remodeling and the AC did not work well. The housekeeping began knocking on our door at 10:30am despite the fact that check out was at noon.

This was one of my worst experiences at Best Western. I should have demanded that my wife and I be allowed to seek better accommodations.

Partner

10/10

Exceptional

21 Jun 2026

Larry

Na

Family

8/10

Excellent

20 Jun 2026

Lillian

The shower curtain didn't stay completely closed all the way so l had an issue with water on the floor. Also the TV was only programmed to news and sports.

Family_with_children

10/10

Exceptional

20 Jun 2026

Carol Adkins

Older property but good breakfast, clean rooms and helpful staff.

8/10

Excellent

19 Jun 2026

Nancy

This is a nice hotel. It’s close to the interstate and in a safe area near some shops and restaurants. The room I stayed in was super clean, and the AC was already on to cool the room when I arrived, which I appreciated. The staff was super friendly and check-in and check-out went very quickly. I appreciated the buffet breakfast, which was really good. Lots of choices to eat and drink! I’d stay here again.

Self

8/10

Excellent

18 Jun 2026

Maria

Clean room, Breakfast was ok, AC worked well

Family

10/10

Exceptional

18 Jun 2026

Reginald Carlos

Our stay met and exceeded our expectations! Great place to stay!!

Family_with_children

8/10

Excellent

15 Jun 2026

Lamara

This hotel was given a 3 star when I looked at the reviews. I was shocked at how clean and up to date it was based on the 3 stars. The room was very clean , the bathroom

8/10

Excellent

15 Jun 2026

Grace

A decent clean safe friendly environment. Close to stores & restaurants but not a Supermarket. 3.8 as a Score for this Property

Family

10/10

Exceptional

13 Jun 2026

Eleana

Todo fue bueno

Friends

10/10

Exceptional

13 Jun 2026

Robert

All good

Partner

10/10

Exceptional

11 Jun 2026

Arielle

Great coffee and breakfast

Business

10/10

Exceptional

10 Jun 2026

Darla

Stayed for a night, everything was super convenient and clean. Service was excellent.

Family

10/10

Exceptional

07 Jun 2026

Liana

Conveniently located. Friendly staff. Very comfortable beds with plenty of pillows! Hot water in the shower. We spent several hours at the pool one day, which was very nice because it was a beautiful day outside. We missed our chance for breakfast because the first time we overslept and the second time we left before they opened. I’d definitely stay again. No complaints.

Family_with_children

6/10

Pleasant

07 Jun 2026

Maureen

Secure building

6/10

Pleasant

30 May 2026

John

The reviews were strong and the price was great but this place needs a major update. Furniture is severely worn and bathroom needs a renovation. Also, is the neighborhood that bad you need to keep the front door locked during the daytime? And you need your key card to use the elevator?
It wasn’t worth the savings.

Partner

10/10

Exceptional

25 May 2026

NELLY

Excellent. We loved it. Our second time in this hotel

10/10

Exceptional

23 May 2026

Melissa

it was great overall

6/10

Pleasant

23 May 2026

Amy

outdated property could use some touch ups. breakfast was great and the staff there was very helpful

4/10

Poor

20 May 2026

Rory

The floor was not clean. Behind and under bed had food crumbs and pubic hair. They need to do a lot better job cleaning.

Self

8/10

Excellent

19 May 2026

AMANDA

Clean with good breakfast. No issues.

Self

8/10

Excellent

17 May 2026

Lisa

The only problem is the bed had a broken part in mattress made you feel like you were falling in a whole

Partner

10/10

Exceptional

17 May 2026

David

Everything was great the pool the gym,free breakfast from 630am to 9am.Clean,Quiet and literally walking distance to the mall.

4/10

Poor

16 May 2026

Hannah

My bathroom light fixture detached from the ceiling due to water damage. Breakfast was lack luster, not bad but not good. The facilities seemed very dated and they need maintenance or a remodel.

4/10

Poor

15 May 2026

Peter

Floor in my room was disgusting. Dirt and hair everywhere dust on tables. You could tell no one taking there job seriously and no one was checking cleanliness

Self

10/10

Exceptional

15 May 2026

Steve

Great continental breakfast. Good choices. Clean dining room.

6/10

Pleasant

09 May 2026

Samuel

The hotel has an old feel to it. It is reasonably clean, the staff is sufficiently friendly and the rooms are fine. The breakfast is on the weaker side. If you want a reasonably priced accommodation near Potomac Mills, this is your place. Surprisingly, it does not have too many guests. There is plenty of space for parking.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Mayda

Very convenient located, good parking. Room was very clean. Bed was soft and comfortable. Nothing special on the breakfast but clean, variety and proper temperature.

Friends

8/10

Excellent

05 May 2026

John

We stayed at the BW for two nights while visiting family. We had a king room at the end of the building. I would recommend asking for this room because it’s bigger than the others. The outlets were older and did not support updated electronic charging cords unless you also had a wall plug. The hotel could use some updates but overall we had a very good stay

Partner

2/10

Poor

04 May 2026

Gregory

The sheets were disgusting & the accessible shower was anything but. Literally checked in & out all within 10 minutes.

Partner

10/10

Exceptional

04 May 2026

Jules

Our visit to Potomac Best Western was quite satisfactory.
Thank you

Family_with_children

6/10

Pleasant

03 May 2026

Tiffany

The hotel and the room were clean. Great customer service. The hotel just overall needs an update.

Family_with_children

8/10

Excellent

03 May 2026

Nolan

Room was very spacious and clean. Front desk staff was good. Always check your refrigerators and such because apparently, according to the front desk, the rooms don’t always have enough outlets to keep everything running and housekeeping doesn’t check it all the time. Went to dinner the night before and couldn’t eat my seafood the next day because the refrigerator wasn’t plugged up but yet the microwave and coffee pot were.

Partner

10/10

Exceptional

01 May 2026

Anna

Room was clean and beds were decently comfortable. Room was spacious enough that I didn’t feel crowded with my family. Waffles were on point as always, and the rest of the breakfast was very nice! Excited to stay here in a few weeks again.

Family_with_children

10/10

Exceptional

30 Apr 2026

Kiely

Everything was wonderful and staff were very sweet. Great stay

Family_with_children

10/10

Exceptional

28 Apr 2026

Salbert

Breakfast

8/10

Excellent

27 Apr 2026

Ed

The room was great, the staff was great and the cleanliness was great!
There were two minor issues that I really didn't care for, First, the outside noise from other rooms and folks was higher that what I expected. Secondly, When I got up in the morning the first thing I did was to make a cup of coffee from the Keurig coffee maker.
Well, it was unplugged which I didn't know at first (thought it was broken) but I then followed the cord and saw that it was not plugged in, the receptacle only had 2 outlets and one was in use for the microwave and the other was being used for the mini fridge which I unplugged as it wasn't in use so I did get to make a cup of coffee.
I will say that after making the coffee, it was terrible (I didn't expect the best but this was not good, close to the worst,they may want to change brands?
The sugar packet only contained 1 sugar and 1 creamer. I used 2 packets and it still didn't help! I do travel quite a bit and other chains beat this coffee, hands down, along with better packets!

Self

10/10

Exceptional

26 Apr 2026

Jose

I didnt have it

Partner

8/10

Excellent

22 Apr 2026

Atilya

Room 912 has extensive water damage in the closet other than that the room is well maintain an updated. There were a lot of options for breakfast. And it is family friendly.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Spencer

Rooms were clean, breakfast was good!

Self

10/10

Exceptional

19 Apr 2026

David Eduardo

Amazing value for money, rooms are huge with a kitchenet.

Self

10/10

Exceptional

18 Apr 2026

Farid

Good

10/10

Exceptional

16 Apr 2026

Margaret

Friendly staff, good breakfast

Partner

2/10

Poor

12 Apr 2026

Randa

not that good

Family_with_children

10/10

Exceptional

12 Apr 2026

Gisele

Staff was very friendly and helpful. Rooms were well maintained. Breakfast was also very good. This hotel is close to several malls for shopping and food access. Would stay here again!

6/10

Pleasant

06 Apr 2026

Eunice

Room we had was 707. The good points were the bed was comfortable though the pillows were comfy they were small size decorating pillows but had 4. Staff were all excellent and the breakfasts were well stocked and several choices. The dinning staff attendant was organized and super friendly and inviting. The rooms have been updated at some point but was poorly done. Here are areas that made me give only 3 stars, Trim and walls needing attention. Corners need a good cleaning. (Drives me nuts when cleaning staff do not clean behind bathroom doors) our TV was pixelated and would glitch out. Was super annoying so we watched movie on ipad only to find out the internet password expired and had to call down to get new password. No big deal but just another inconvenience mounting. The microwave cart it dated and pretty beat up looking adding to the overall room look needing attention. Close to alot of things and metro super convenient to get to along with other transportation. The price was good and i wasn’t expecting 5star but i have paid the same for other hotels and had a better room condition. The friendly staff at least made up for some short falls

Partner

10/10

Exceptional

04 Apr 2026

Antonio

Uno de los mejores cuando visito Dale City

4/10

Poor

29 Mar 2026

marshay

The room was dirty the towels were dirty the tub was dirty dont recommend

Family_with_children

10/10

Exceptional

27 Mar 2026

Donald

Yes

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Byron

Everything was perfect

Friends_and_family Friends

2/10

Poor

23 Mar 2026

Ielyzaveta

Terrible , not safe , everything smelled like weed, rooms are very outdated and not clean

6/10

Pleasant

23 Mar 2026

Nancy

The property and room were very dated. Our room, while spacious, had a musty smell to it. The pillows were awful! (Bring your own). The free breakfast was nice and parking was fine. Overall, it was okay. We would not go back to this hotel.

10/10

Exceptional

22 Mar 2026

Mustafa

Good

8/10

Excellent

22 Mar 2026

LUANNE

Clean room. Took time to do it right. Front desk personnel, very professional and helpful.

10/10

Exceptional

22 Mar 2026

Regina

The stay was excellent. The room was clean and comfortable. Location was very convenient.
Highly recommended 🙂.

Partner

2/10

Poor

20 Mar 2026

Heidi

This has probably been my worst experience at any hotel. I was immediately harassed by an individual who was not even staying at the hotel upon arrival. I was also harassed by individuals on the outside of the hotel. As I was arriving back to the hotel one night, two people were having obvious intercourse in the parking lot. The way the bathroom was designed caused flooding. The room was obviously unclean with ants in the bathroom, the floors turned white socks black, and there were large brown stains on certain furniture. The hotel was also very loud both inside and outside throughout the night. While I was leaving, there were bloody clothes on the ground outside one of the side exits. Overall a terrible experience and it is unlikely I will be returning to any Best Western.

Self

8/10

Excellent

19 Mar 2026

Bernabe

Yes

Partner

6/10

Pleasant

15 Mar 2026

LaTisha

Just “ok” for an overnight stay.
But a few notes:

Front desk staff should never say a customer’s room number out loud when assigning, especially with other people in the lobby.

Rooms and furniture very dated, and in need of replacement with modern sleek furnishings. It looks like someone’s grandmother’s house. Everything is bulky and just…NO.

Hard floors need extra attention in terms of cleanliness. Also, I can’t stress enough: DUSTING and WIPING down surfaces better. Thank goodness I travel with cleaning products.

2/10

Poor

13 Mar 2026

Daniel

No hot water. Smelled like pot even though it’s a smoke free facility, door to parking lot is only a fire exit, breakfast poor, thr worst stay I’ve had at a best western to be honest!

Partner

2/10

Poor

13 Mar 2026

Sekou

The WiFi didn’t work the first day, tv didn’t work .and room key kept deactivating

10/10

Exceptional

08 Mar 2026

Tracey

The room was nice and clean, the staff was courteous, the breakfast was everything needed.

Family_with_children

2/10

Poor

07 Mar 2026

Wendell

After not getting the room that was advertised; when I wanted to speak to a manager at check out, I was told there was not one to speak with. When asked for a phone number, I was not given one as well.

Partner

10/10

Exceptional

07 Mar 2026

stephen

Excellent

Self

10/10

Exceptional

06 Mar 2026

Saudy

My stay was 10/10. The cleanliness at reception was excellent; the receptionist was very friendly when I checked in. I also give the night shift reception a 10/10, and everyone at breakfast was very friendly. Great job!

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Jean M

good breakfast

10/10

Exceptional

03 Mar 2026

Jim

AC WORKS WELL. HEATER WAS VERY SLOW TO TURN ON

Self