Name: SpringHill Suites Potomac Mills Woodbridge
Address: 14325 Crossing Place, Woodbridge, 22192, US

8/10

Excellent

20 Jul 2026

Michelle

The hotel was fine for a one night stay. It was pretty quiet and had everything I needed. Just be aware that they do charge an extra 10 dollars to get a parking tag that goes in your car for their parking lot. I thought that was a little ridiculous especially since the parking lot wasn’t even full

Self

10/10

Exceptional

19 Jul 2026

Christopher

Very nice room with very helpful staff, and unbelievable breakfast.

6/10

Pleasant

13 Jul 2026

Karen

What I didn't like was the tiny lamp lights over the bed did not give a steady stream of light. The lamp light kept flickering. They need more variety with the breakfast choices. The trundle bed I had in my room would not open. Also lastly to pay $10 per night was ridiculous!

Self

10/10

Exceptional

11 Jul 2026

Abigail

Yes

2/10

Poor

03 Jul 2026

Keith

Room was dirty and the air condition didn’t work the bath tube didn’t work when they moved us.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Keisha

Nice hotel. Great location!

Family_with_children

10/10

Exceptional

28 Jun 2026

Nancy

Nice rooms, kids enjoyed the pool. Staff was very helpful

Family_with_children

2/10

Poor

21 Jun 2026

Kimberly

There were bed bugs in the room, and when we reported the issue, the hotel's solution was simply to offer us a new set of sheets, as if that would somehow solve the problem. They told us they were fully booked and could not provide a different room or any alternative accommodation.
As a result, we had to pack up all of our belongings and find another hotel at 1:00 a.m. in the middle of the night. To make matters worse, I am still having to fight for a refund.
This was an extremely stressful, unsanitary, and unacceptable experience. The lack of concern for guest safety and comfort was shocking. I would not recommend staying here.

10/10

Exceptional

18 Jun 2026

Kimberly

This was the best hotel experience I’ve had in a while

10/10

Exceptional

15 Jun 2026

Alisha

I have a handicap husband and the handicap room that I booked was the best handicap room that we have ever been in. I loved the room so much that I have made that my go to room if I ever have to stay at a hotel. This room touched on everything that my husband needs for his condition. I even sent pics to my family.

Partner

8/10

Excellent

13 Jun 2026

Daryl

No free parking, the shower curtain had mildew and the trundle mattress was stained

6/10

Pleasant

10 Jun 2026

Vitaly

Pool didn't work and they didn't mention this while I was booking this stay.

Family_with_children

8/10

Excellent

09 Jun 2026

maria

The room’s bathroom was showing a lot of wear n tear with cracked tiles n worn shower door. It also had a split water closet n sink that I’m not sure about.

Bed was cozy n not to firm.

TV picture was low definition, but served a short entertainment period.

I didn’t use much amenities except ice machine that is only on 1st floor.

10/10

Exceptional

06 Jun 2026

Q

N

2/10

Poor

01 Jun 2026

marisol

Springhill Suites by Marriott failed to meet our expectations, even during a brief stay. Despite claiming to only service rooms on the second night, they neglected to clean or pick up our room the second night. The shower was a major disappointment; the water pressure was nonexistent, resembling a gentle sprinkle.

We had booked the room for four people—two adults and two girls. However, the hotel provided insufficient towels for our shower needs. There were only two towels and two washcloths, which was inadequate for four people.

The gym was a cramped space with limited equipment for workouts. The pool was a tiny jacuzzi, hardly suitable for swimming. The lounge area for breakfast was in disarray, with only one person cleaning the space.

The hotel’s overall appearance was dated and unappealing. It was disheartening to find that parking was charged at $10 per night, even though we were already paying for our stay. To make matters worse, the hotel’s location was inconvenient. It was situated within a mall or plaza, and every night, we had to endure traffic jams just to get through. I strongly advise against entering through the Chic-fil-A side; it’s a long wait.
This is the first time I’ve ever stayed at a Marriott hotel and been charged for parking, which is a significant inconvenience.

Family_with_children

2/10

Poor

25 May 2026

Anthony

They gave away my reservation to somebody else

4/10

Poor

24 May 2026

Anthony

Very disappointed with Spring Hill!!!
1. Noisy air conditioner (like a cheap motel) woke me twice between 11:30 and 2:30, I packed and left at 3:15am
2. I was informed of a $10 parking fee at check, I don’t believe this was in the listing
3. Mattress soft and lumpy
4. The desk surface was oily, probably polish not wiped thoroughly.
5. Intermittent audibke hum from refrigerator

Self

2/10

Poor

20 May 2026

Christine

The parking lot was small and areas were blocked off for a bus. The parking lot in the back did not feel safe. And you have to pay a parking fee. For what?The staff was not friendly when we requested our room to be cleaned. She did not even try to help. The fold out couch was disgusting with food crumbs and dirty. The room was extremely outdated. For the amount you pay for the night, i expect better. The breakfast was terrible. The attendant did not want to fill the food. Even though there were a ton of high school students waiting to eat. Save your money abd stay someplace else.

8/10

Excellent

20 May 2026

Glynis

The room was good and comfortable. Was un aware of thr three day rule to clean room, get fresh towels etc. Its on a sticker. I feel a brief reminder of their policy would have been nice. Other than that to get up and have a relaxing breakfast before starting your day is GREAT

10/10

Exceptional

19 May 2026

Ryan

Breakfast was great! The rooms were spacious and comfortable. The staff was efficient and helpful.

Family_with_children

8/10

Excellent

19 May 2026

Kandhan

Room was clean, but restrooms did not have locks. Breakfast was good, but would have preferred a little more items on the breakfast buffet

Friends_and_family Family

2/10

Poor

17 May 2026

Sonia

The pool was broken for 2 days out of the 4 that we were there and the water was freezing!
Booked an accessible room which wasn’t given to us. Pathetic house keeping and overall experience was bad.

Family_with_children

10/10

Exceptional

15 May 2026

YANTI IDAYA ASPURA BINTI MOHD KHALID

Great staying and this hotel has 5 stars staffs

8/10

Excellent

07 May 2026

Ben F

Breakfast was fresh, the room was clean and the parking was safe.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Kimberly

Our rooms were incredibly spacious and way more than we expected! The beds were super comfortable, the showers were nice and warm, and we had a blast! The staff was incredibly nice and it was super easy to check in.

Business Friends

2/10

Poor

24 Apr 2026

benjamin

A lot of mold on the shower curtain. Clearly, the curtain hasn't been cleaned for a very long time because mold does not form from one day of not cleaning.
There was no body lotion in the room either

Self

6/10

Pleasant

16 Apr 2026

nik

Parking fee of $10 was unexpected, shower and bathroom doors dont lock they just slide closed. Have a big gap that you can see into the shower, no privacy. Sofa bed stained pretty bad. Was able to book for 2 adults and 5 children but only had enough sleeping space for 6 people not 7, had to go to Walmart and purchase a mattress. 😒.
Breakfast was one of the worst ive experienced in a 3 star hotel.

Family_with_children

10/10

Exceptional

13 Apr 2026

Spencer

Breakfast was good, but wish parking was included!

Self

10/10

Exceptional

08 Apr 2026

Virgil

Easy stay!!

Family_with_children

10/10

Exceptional

05 Apr 2026

Jennifer

Parking a bit limited at night. There are a lot of restaurants and stores around the hotel which I did like.

Friends

8/10

Excellent

05 Apr 2026

Brittany

Great stay

10/10

Exceptional

01 Apr 2026

Muhammad Ovais

Check in was smooth amd staff person was professional and polite
Overall good place to stay with family

Friends_and_family Family

2/10

Poor

29 Mar 2026

Jacqueline

TLDR: Over $700 in surprise charges after a weekend stay; poor, untrained staff and unclear parking/incidentals policy.

I was charged a $40 incidental hold and told a $10 parking fee applied for the whole stay; staff didn’t collect vehicle details or provide explanations. My keycards later stopped working; the desk shrugged it off as a “new system” and said it would “probably” happen again. I checked out by 10:56 AM but found over $700 charged to my card by 3:00 PM. No manager was available on Sunday and staff gave vague answers. Unprofessional handling and unexpected fees—avoid if you don’t want surprise charges or untrained employees.

10/10

Exceptional

28 Mar 2026

Julie

This is a great hotel choice for families, as well as both leisure and business travelers. The hotel is very updated with comfortable beds, spa products, a stylish desk area, and nice fixtures and decor in the rooms. There is ample free parking right in front of the hotel. Staff is friendly and attentive to your needs, and there is a good selection at the complementary breakfast. Finally, it is close to shopping and restaurants. We will certainly stay here again!

6/10

Pleasant

24 Mar 2026

Letecia

Yes, Air was great, room was clean

Partner

2/10

Poor

22 Mar 2026

Violeta

I had a terrible experience. Check in took forever. My room was double booked, while we were in the room, someone else ( a different guest) walked in my room. Apparently, the front desk gave them our room, while we had just arrived not even 20 minutes after. Later, we left to get dinner, we tried to go in our room and our keys didn’t work. Nice Hotel overall, but i personally had a terrible experience. Oh…and room service knocked at our door way too early asking if we needed service.

Family_with_children

6/10

Pleasant

22 Mar 2026

Dalia

The room was clean, and the first impression was positive since it smelled fresh. However, check-in took over 30 minutes. The complimentary breakfast was awful—there was hardly anything available, as they had run out of most items, and no employee was present. The food choices were extremely limited. The laundry services were great and free of charge, and there is a parking garage available. Unfortunately, the front desk service was very poor.

Family_with_children

6/10

Pleasant

10 Mar 2026

Starr

The pool was out of order when we first arrived, but it was usable the next day. The room was wonderful, the AC nice and cold. The lady who checked us in was very nice and personable. The only issues we had with our stay was that the body wash in the shower was almost empty. Also breakfast was very lack luster. The waffle station was shut down by the time we came down, about 1.5 hours after breakfast started, and alot of the extras like yogurt and chocolate milk were not restocked. The only items that were restocked during breaakfast hours were the two hot items, eggs and sausage.

Family_with_children

10/10

Exceptional

05 Mar 2026

PJ

Clean and stylish

Friends_and_family Friends

6/10

Pleasant

04 Mar 2026

kelly

The gym was missing weights, noisy on the floor kids running the halls and doors slamming til 1 am

Business

4/10

Poor

25 Feb 2026

Frank

Neither.
Rhe booking was a problem. My confirmation no. Didn’t wiork.

8/10

Excellent

24 Feb 2026

Shargeel

Room was ok

Friends_and_family Family

6/10

Pleasant

24 Feb 2026

Andrea

The room looks ok but the beds were the worst and you can feel the spring in the bed all togethrr we wss gtoup do we had over q10 roomsand the all was the same wsy we sll couldnt sleep

6/10

Pleasant

23 Feb 2026

Ashley

This hotel is so dated. The lighting is terrible, fluorescent, and very dim. Two of the lights didn't work in the room, so we called downstairs. Maintenance came up and the lights had been unplugged (based on the interaction, I feel like they unplug the lights regularly). The lobby had a very strong chemical smell, luckily the rooms didn't. I will say the room was clean, but the fridge wasn't very cold. The TV is so old and the picture quality was terrible. The bathroom was split, a toilet and sink in one area, and the shower and another sink in the other area. The sink where the toilet is was so short and seemed like an afterthought. The shower door opens in, but the shower is so small and when you open the door, the outside of gets of the door gets soaked. The washcloths were more like a microfiber cloth. We paid for a room with a king bed and it was definitely a queen bed. Also the $10 parking fee is stupid, it's self parking and they don't even check the permits at night because we asked. We forgot to put it in the window, so we called down and were told they don't' check them. Overall, too many issues to stay here again.

Partner

8/10

Excellent

22 Feb 2026

KAREN

The staff was incredibly nice!

Family_with_children

10/10

Exceptional

14 Feb 2026

Elbys

Wonderful service!! Nick was great a pleasure to stay

Business Self

6/10

Pleasant

04 Feb 2026

Diana

The experience was ok overall, but requested extra sheets and bedding along with towels at check in since we had 5 people in our party, but they were never delivered to the room. The toilet worked on and off and we were unable to adjust the thermostat. The waffle maker was inoperable at breakfast as well, which was disappointing to our children. The beds in the room were really hard and uncomfortable. Despite these issues, the room and hotel are very clean and the indoor pool is a nice amenity (we did not get a chance to use it though). We were also grateful for the breakfast being included. There is a $10 per night parking fee.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Shah

it was a great stay

Leisure Family

10/10

Exceptional

26 Jan 2026

Michael

The room was clean and the hotel attendant was phenomenal and accomadated us in everyway possible from moving rooms to making sure our stay was comfortable

Leisure Family_with_children

6/10

Pleasant

21 Jan 2026

Phyllis

I don’t understand how a motel charges for parking!!

10/10

Exceptional

20 Jan 2026

Randall

Great staff location excellent

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Joshua

Hotel was great. Hotels.com sucks!! Made a reservation through Hotels.com and paid at the time through the app. Got to the hotel, and no reservation made by Hotels.com for me. Thank Goodness for the woman behind the desk that was able to get me a room for the night. I will never use Hotels.com agajn and neither should you. Use a different app or call the Hotel directly.

10/10

Exceptional

18 Jan 2026

Dawn

Very Nice

10/10

Exceptional

15 Jan 2026

Q

All staff were friendly and helpful. The establishment smelled freshly cleaned, and the room was comfortable and cozy.

Friends_and_family Family

6/10

Pleasant

10 Jan 2026

Byron

We were not aware of a parking charge, and room requests were not answered for extra pillows and a restock of soaps. Sheets were not changed after 3 days, bed simply made, and no retock of fresh towels left on the floor. personel waas great greeted us well but follow through was poor foir requests

8/10

Excellent

01 Jan 2026

Dale

Yes

Self

10/10

Exceptional

30 Dec 2025

malcolm

Pool was warm and staff was nice.

Leisure Family_with_children

4/10

Poor

28 Dec 2025

Olga

First, the room had an unpleasant, funky smell, which made the stay uncomfortable and did not meet expected cleanliness standards.
Additionally, breakfast was advertised as opening at 7:00 AM, but it did not open until 7:30 AM. This caused inconvenience, especially for guests with early schedules. When breakfast was finally available, there was no fresh coffee provided. The hot water was also not hot, making it impossible to properly prepare a drink.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Jeanne

The room was clean but the toilet broke halfway through our trip. The way the bathroom is set up is not good. There’s a glass pocket door with smoked glass but when you close the door and turn on the light the whole room gets lit up and wakes everyone else up. The breakfast is mediocre at best. They had the mixing for a Mexican tortilla and no tortillas. Besides that the usual cereal and waffles. No danish or variety of fruit. The coffee was lukewarm. It’s convenient to a lot of fast food. They also charged $10 for parking at the hotel that you’re paying for. That’s a new one. When we were leaving the front desk girl was sitting in a chair looking at her phone. Nice hotel but needs much better management and easy improvements plus don’t charge your guests to park.

2/10

Poor

26 Dec 2025

Keith

Don't know about the breakfast after my introduction to the hotel didn't feel comfortable eating there , rooms where horrible nasty ,matress felt like sleeping on a board sheets where nasty hotel took me around to about 8 different rooms before i could fibd something to get me though the night, they asked me for a deposit that wasn't truly posted to get my refund

Friends_and_family Family

6/10

Pleasant

25 Dec 2025

Farhan

Mattresses were very bad, cleanliness average, area and location is excellent.

Leisure Family

4/10

Poor

14 Dec 2025

Brad

Lock didn’t work on our door. Beds old and uncomfortable. Not very clean.

10/10

Exceptional

13 Dec 2025

Larry

Na

4/10

Poor

07 Dec 2025

Samanda

Stains on sofa, tub not cleaned well. Won't stay here again.

Leisure Family

10/10

Exceptional

07 Dec 2025

Berta

Yes very safe

10/10

Exceptional

03 Dec 2025

Deborah

Love this hotel brand for their king studio suite setup. Check in was quick and efficient. Hotel and room clean.

Leisure Partner

8/10

Excellent

02 Dec 2025

Sonya

Courteous staff and clean rooms

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

George

Smelled freshly cleaned when we walked in. Cute room and close to shopping and restaurants.

Friends_and_family Family

8/10

Excellent

02 Dec 2025

LaTorrie

Room was very clean smd spacious. Staff was friendly. Only issue was tv stations didn't come in, only had 4 channels.

Leisure Partner

6/10

Pleasant

01 Dec 2025

Gabrielle

The bed was uncomfortable and it was difficult to make the thermostat a good temperature to sleep.

The facility itself was okay.

Friends_and_family Friends

4/10

Poor

01 Dec 2025

Michael

No cable for the 2 day stay! Missed the Thanksgiving day parade and the football games. Really sucked.

Partner

2/10

Poor

30 Nov 2025

Arvinth

Calls to Expedia team was not answered. Hard to get help from Expedia. Hotel stay experience was subpar. Television was not working

6/10

Pleasant

29 Nov 2025

irvin

not enough cable channels.

Leisure Family_with_children

4/10

Poor

24 Nov 2025

Jill

Had to pay for parking- there was nothing about it on the booking! Shower did not work, the gym equipment was poor at best.

Leisure

10/10

Exceptional

17 Nov 2025

William

Very clean and comfortable. The manager at the front desk was very supportive.

Partner

4/10

Poor

16 Nov 2025

TIFFANY

When we checked into the room we noticed one of the pillows had a stain so we called to request a room service and the representative that answered said room service was not available and that she was very busy so we should come down stairs. “Sorry”. They would not be available until tomorrow so we should call back. We checked out 9:30am. Not a very welcoming experience

Partner

10/10

Exceptional

15 Nov 2025

lynnora

Everything was amazing. The employee Nick was phenomenal and always showed up for me. Andre every question i had. Would stay there again and again.

Leisure Self

8/10

Excellent

14 Nov 2025

William

I was disappointed in the breakfast. The oat milk for my coffee separated. The oatmeal was watery and not fully cooked. The condiment for the oatmeal we dried out. Couldn't breakup the brown sugar or raisins. Be aware there is a $10 parking charge for outdoor parking.

Partner

10/10

Exceptional

12 Nov 2025

Thomas

Good variety, good coffee.

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2025

Deborah

Friendly staff, clean rooms

,

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Carolyn

Mattress needs replacing in (2 Queen Room) Handicapped room. Other than that it was fine

Partner

10/10

Exceptional

27 Oct 2025

Ronald

The parking lot was very safe, Breakfast was great a lot of options, very clean

Leisure Partner

6/10

Pleasant

18 Oct 2025

Cynthia

Hotel was just okay. Rooms are a bit dated. I’ve stayed in quite of few of the neighboring hotels and I’ve never had to pay for parking. I was charged $10 for self parking in an unsecured lot. Probably will not be staying here again.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Janet

Perfect

Self

6/10

Pleasant

12 Oct 2025

Jo Anne

Housekeeping every 3rd day not disclosed till I was checking out, without having any service. Shower water pressure low in my room. Tv picture snowed out or kept freezing up, making me miss essential parts of movie.

PRO: king suite was spacious enough to fit my entire apartment and I got to check in early, and I like the 12 pm check out, staff was polite and friendly.

Leisure Self

10/10

Exceptional

05 Oct 2025

Brandi

Very clean comfy and quiet

Partner

8/10

Excellent

02 Oct 2025

Sheryll

Professional and Friendly staff

4/10

Poor

01 Oct 2025

michelle

poor customer service . cold coffee.cold water that’s supposed to be HOT WATER. th tv in rooms r old out dated. rome’s don’t work

Business_and_leisure Family

2/10

Poor

30 Sep 2025

William

I have stayed at this property several times over the past few years, not sure if they have changed owners or management companies, but the stay this time was disappointing.

It does appear they have done a refresh on some items however the rooms need more attention. Specifically the beds. The bed in my room literally had a creator in it, about the size of a watermelon. Certainly time for the mattress to be replaced. Also, beside the bed there was gum in the carpet. The hotel also has that old stale hotel smell, not fresh or pleasant.

They now charge $10 for parking, which for the area of the hotel is odd. The employee who checked me in was nice and friendly. However the employee at the front desk in the morning, was preoccupied with his cell phone, he did not even look up or acknowledge me.

I hope they can get it together.

Leisure Self

6/10

Pleasant

27 Sep 2025

Ashley

Everything was ok- served its purpose.

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Alex

Great for family of 5

The price and value for this hotel is awesome, however, please also note that there is $10 parking fee (which is also marked on Hotels.com), and $5 charge per person over 4.

For a family of 5, this hotel probably the cheapest but still offer decent service around Washington DC.
Even though there are additional fee for parking and additional person, the value still better than other hotels around DC area.
If you are traveling to Washington from here at the morning around 9:00, expect to be 1hr - 1hr30min drive.
The room is amazing, not only it can sleep 6 people, but also the toilet is separated from the bathroom which is very helpful for big family.
The free breakfast do not offer much. There are no scrambled egg, bacon nor waffle.

Also, the guy who check us in was AMAZING!

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

joseph

convenient for getting around

Business Self

10/10

Exceptional

20 Sep 2025

Q

A Pleasant Experience

It was a wonderful experience, with plenty of things to do from shopping and dining in the area to exploring local attractions and we enjoyed comfortable nights throughout our stay.

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

Barney

Outstanding

Stay was outstanding!! Management and Staff were outstanding.

Partner

8/10

Excellent

15 Sep 2025

Carolina

Good nice and quiet place and the staff was really nice and professional

Leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Yvette

The staff was very friendly and helpful

Leisure Family

4/10

Poor

14 Sep 2025

Kate

Gross.

We were there for 2 nights. There was a large clump of hair in the elevator for the duration of our stay. Additionally, the floors were dirty and sticky. The lobby bathroom floor stayed wet and there was no toilet paper or paper towels stocked from Friday- Sunday despite the front desk politely being made aware.

Friends_and_family Family

10/10

Exceptional

09 Sep 2025

Kimberly

Clean, near shopping. We stay here everytime we are in town.

Leisure Family_with_children

8/10

Excellent

25 Aug 2025

Sadie

Very clean and quiet.