SpringHill Suites Houston Downtown/Convention Cntr

United States , Houston - TX
Houston, 914 Dallas Street
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100 reviews shown

8/10

Excellent

13 Apr 2026

Mariah

Location is amazing, room was clean and well kept,

8/10

Excellent

12 Apr 2026

Barbara

Overall it was a good stay. Breakfast was good. Conditions of the property were okay but not great. Staff was friendly and attentive.

Family_with_children

10/10

Exceptional

06 Apr 2026

Tara

Great staff, clean rooms. Decent breakfast. Pool was nice but chilly (understandable, we stayed in March). EXCELLENT location.

Family_with_children

10/10

Exceptional

06 Apr 2026

Michael

Our room was clean and the breakfast was great. Fully enjoyed the hotel.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Shannon

Clean, quiet room. Nice offerings and variety at the breakfast buffet. Good location. Couldn’t justify their parking cost, but several garages nearby had in&out multi-day parking at a much better rate. We reserved one on SpotHero.

Family

10/10

Exceptional

29 Mar 2026

Sean

Helpful staff

4/10

Poor

21 Mar 2026

Dante

The building is old. The pool is nice though.

Partner

10/10

Exceptional

16 Feb 2026

tatia

Clean room

Partner

6/10

Pleasant

15 Feb 2026

Julio César

The room was fine, very clean, the only thing that's inconvenient is the elevator which makes a terrible noise and doesn't let you sleep peacefully, obviously if your room is close to it. The valet parking service takes too long to deliver your car and that's not good either.

Partner

10/10

Exceptional

18 Jan 2026

David

Great place to stay especially in the downtown Houston area!

Business_and_leisure Self

4/10

Poor

12 Jan 2026

Irwing

⭐️⭐️ Disappointing experience.

The hotel description does not clearly state that parking is valet-only. It lists:

Parking
Height restrictions apply for onsite parking
Secured, covered valet parking on site.

At check-in, I was told by one staff member that valet parking would be $35 plus tax. At checkout, a different employee said it was $55 plus tax. When I explained what I had been told at check-in, the response was simply, “Sorry, but it will be $55 plus tax.” No attempt to honor the original price or resolve the inconsistency.

To make matters worse, they lost my car keys. I had to wait 35 minutes before they finally allowed me to look myself to see if my keys were in their storage area.

The room itself was just okay, but it was right next to the elevator, and I could hear the elevator shaft going up and down all night, which made it very difficult to sleep.

Would I stay here again? Absolutely not. For the price and the level of service, this experience was not worth it.

Business Partner

10/10

Exceptional

12 Jan 2026

Juliana

Everything excellent! From helpful staff to accommodation

10/10

Exceptional

11 Jan 2026

TIAGO GOMES DE SOUSA

Staff (Travis at the reception was nothing short of amazing)
Breakfast variety and quality average/above average (also wonderful staff)
Location excellent
Room was spacious and clean

Leisure Self

10/10

Exceptional

09 Jan 2026

Dawn

We made use of the breakfast every morning. It was kept very clean and orderly. The room was very clean and comfortable.

Partner

10/10

Exceptional

08 Jan 2026

Doug

The breakfast was hot and fresh, with a wide variety of options to chose from. The room was clean, and had everything you needed. Staff was professional and accommodating.

Business

10/10

Exceptional

07 Jan 2026

Amelia

The staff were so welcoming and fixed concerns almost immediately. Our shower had no pressure we told them and had a new one before we were back from our days adventures. They listened attentively and were super amazing. The rooms were clean and comfortable and spacious

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Gunay

Fantastic hotel! Impeccably clean, with friendly and attentive staff throughout. The breakfast offered an excellent variety of delicious options. We truly enjoyed our stay and would highly recommend it!

10/10

Exceptional

29 Dec 2025

Andrew

I like how the property was adjacent to the other two hotels. The amenities I requested were there as well

6/10

Pleasant

27 Dec 2025

Murray

First room had candy paper coffe cup bags of trash and dirty wash clothes. Second room was good. And parking is way to expensive

10/10

Exceptional

26 Dec 2025

Leonard

It was very business friendly, with clean rooms and great staff members

Business_and_leisure

6/10

Pleasant

23 Nov 2025

Keith

Room was nice, elevator is slow (typically). Was disappointed I received a miscellaneous charge for valet (did not drive) and had to call twice to fix it.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Kelly

Had a girls’ trip in Houston. The hotel was great! The staff was great! Great location! I will definitely stay here again!

Friends_and_family Friends

8/10

Excellent

12 Oct 2025

Brenda

Lack of Housekeeping

We were very disappointed with housekeeping as our room was only cleaned once over our 4 day stay and it seemed only at our request. Otherwise we were pleased with the hotel.

Friends_and_family Friends

10/10

Exceptional

12 Oct 2025

Irma

All was good

Friends_and_family Family

8/10

Excellent

06 Oct 2025

JoVanna

Yes

Friends_and_family Friends

10/10

Exceptional

28 Sep 2025

Rachel

This hotel is conveniently located. The staff was super friendly and helpful. Room was simple but clean.

Leisure

6/10

Pleasant

25 Sep 2025

Luis

dated and bathroom had cracked toilet and cabinets in disrepair.

10/10

Exceptional

25 Sep 2025

Kosuke

Staff was very good ,

Business Self

6/10

Pleasant

22 Sep 2025

Robert

I wish the breakfast was better

Leisure Family

6/10

Pleasant

22 Sep 2025

ROI

The hotel seems old and not updated. There were stains on the sofa. Breakfast was horrible

Business Self

10/10

Exceptional

21 Sep 2025

Sonia

Just need parking

6/10

Pleasant

19 Sep 2025

Luis

very well located, below average breakfast, bathroom in disrepair with cracked toiled and chipped sink cabinet

Business Self

10/10

Exceptional

17 Sep 2025

Ruben

Rooms need a little update kinda stuck in 90s but were clean.

Leisure Family

6/10

Pleasant

14 Sep 2025

Laura

Property is very old and needs updates ASAP. Rooms are very large, that helps, but they do need to be remodeled. There are 3 hotelss on the same building and can be very confusing. PARKING ONSITE IS FOR $60 per day, or else, you need to go 3 blocks away. The are is not necesarily unsafe, but it feels unsafe. There are lots of homeless people laying on the florr, lots of tourists driving scooters, there is athe metro that runs a block away, there is a stop roght there. Suggestion, do not rent a car. Use uber or the metro, much cheaper and less hassle. The staff at the hotel were very friendly and helpful. But the cleaning is not good. Floors were dirty, my bed one time was undone on the corners or using the imcorrect sheet size, and the first day even had a huge stain of coffee, or something like that. Had to ask them to bring new sheets, snd though they offered to send somebody to do the bed and I said no, they didnt insist either or offer apologies for the mix up. I was tired and wanted to sleep, we had arrived from the airport late and found my bed being like that. There are restarurants in the area, and is a walkable area, but I suggest only during the day. The one convenient thing is is very close to the convention center, concert hall and Baseball field, AND STARBUCKS is right ln the corner, lifesaver. Breakfast was good, varied and plentiful. I’ll give you that. But the hotel was not pretty. I would not stay here again.

Business Family_with_children

4/10

Poor

10 Sep 2025

Samika Nicole

I stayed at the Springhill Suites and I didn’t mind the stay however they put us on the 14th floor right next to the laundry chute and the whole floor smelled like a dead body was up there. That is horrible.

Leisure Family

10/10

Exceptional

08 Sep 2025

Wesly

Excelente. Pero debe haber más opciones para estacionamiento.

Business_and_leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Dawn

Will be back

So nice. Quite, but beautiful downtown spot.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Melanie

Clean Room, spacious and perfect location

Partner

2/10

Poor

05 Sep 2025

Akhilesh

The staff was extremely unprofessional and rude. The hotel does not even provide one bottle of complimentary water. Other than that if you agree to pay they ask you to come get it from the reception, saying no staff to deliver. Embarrassing

Business_and_leisure Family

10/10

Exceptional

04 Sep 2025

Alfredo

Grreat

10/10

Exceptional

03 Sep 2025

Maya

Great stay!

Leisure Family

10/10

Exceptional

02 Sep 2025

Gesmarie

Great breakfast! Our room had everything we need. The only negative thing that I can say is that the beds are to hard but overall everything was good.

Leisure Family

8/10

Excellent

01 Sep 2025

Carolyn V

Comfortable even for 5 adults sharing a room. Parking and getting around was a nightmare. The courtyard grill and fryer was broken so we were not able to eat on site for dinner. We rode the streets for an hour looking for some place open to eat. Breakfast was good in the mornings and held us up all day for our excursions. Would definitely stay again! Thanks for a good vacation.

Leisure Family

6/10

Pleasant

31 Aug 2025

Cynthia

Our room was by the elevators. The noise kept us awake all night. Not a good experience
The three hotels being together was confusing

Leisure Family

10/10

Exceptional

30 Aug 2025

kasey

Great customwr service, onlybthing i didnt like was you ha e to find public parking or pay extra for the valet no regular parking dor guest without a fee.

Leisure Family_with_children

8/10

Excellent

29 Aug 2025

Charles H

Breakfast was above average, room was good, had to ask for coffee replenishment and trolley out window was disturbing.

Business Self

10/10

Exceptional

27 Aug 2025

Jessika

Excellent location

Leisure Family

10/10

Exceptional

24 Aug 2025

Verified traveler

Great weekend stay.

The breakgast was delicious, room was clean, bed was comfy, staff was nice and professional.

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Katie

Very clean

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

Alma

Great area and safe and clean

8/10

Excellent

16 Aug 2025

sue

I like that it is the old Humble Oil Bldg. Great use of an iconic bldg.

Leisure Family

10/10

Exceptional

10 Aug 2025

Isabel

Staff was nice and helpful. Room was clean.

10/10

Exceptional

10 Aug 2025

Demetris

Great stay

It was good. No happy hour or welcome gift . Staff was friendly. They over charged for parking called down and they fixed it right away.

Friends_and_family Family

8/10

Excellent

05 Aug 2025

James

I stayed for 5 days. The hotel is nice. It is very convenient to things downtown. The weight room was useful. Front desk staff was helpful. Just wished the maid would have taken out the trash and cleaned bedding during my stay. I shouldn’t have to ask for clean towels after 3 days.

Business Self

10/10

Exceptional

02 Aug 2025

Anthony

Great location and price plus the staff was nice.The only issue i had is the shower had no place to place my bar soap or my wifes liquid soap. We literally had to place them on the shower floor while taking a shower. Room 1213. Im not sure if all rooms are this way.

Leisure Family_with_children

8/10

Excellent

31 Jul 2025

Fesseha

I had a great stay. Service was excellent

Business_and_leisure Family

10/10

Exceptional

29 Jul 2025

franques

2nd stay as good as the first

Business_and_leisure

10/10

Exceptional

27 Jul 2025

Rebecca

Great staff. Good location in downtown.

Friends_and_family Family

4/10

Poor

27 Jul 2025

Roy

I stayed in a room that the shower any time it was one made a banging noise, the whole time, unless the water was on high. We had to ask for toilet paper because they didn’t restock that in the 4 nights we were there, and they only came in one time for room service to give us clean towels in our room and take out trash. The room itself was so awkwardly layed out, anyone in the bathroom was right across from the people in the 2 beds. I would spend the money to stay somewhere else and not recommend this hotel to anyone planning to stay more than 1 night.

Business_and_leisure Family_with_children

4/10

Poor

27 Jul 2025

Maria

Disappointed

There is no public parking, only valet which is pricey, only option is to park somewhere else and carry your stuff to the hotel, not good. The room we were given was right next to the elevator, it was loud, it was impossible to nap or sleep at all, the mechanism to the room door broke, it was almost midnight, my daughters 8 and 12 years old were tired but we had to wait in the hall for almost half an hour until it got fixed. Not a fun experience at all, I suggest people planning a stay anywhere ask the right questions before booking.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Susan

Nice

Great place and close to stadium

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Nelda

Summer Worship Nights Concert

The hotel was amazing. My son and I went to a concert and enjoyed the quick walk to the Toyota center. He loved the breakfast and pool.

Friends_and_family Family

8/10

Excellent

19 Jul 2025

Jessica

Nice place

10/10

Exceptional

14 Jul 2025

Leticia

They gave me an upgade due to being early no charge, they were soooo nice and clean. The snacks were ridiculously expensive

Leisure Family_with_children

10/10

Exceptional

13 Jul 2025

erica

Very good stay. The hotel was somewhat dated. New couch needed.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

EMILIO MONTALVO

The room was clean and the comfortable

Leisure Family_with_children

10/10

Exceptional

09 Jul 2025

Jorge

My stay was excellent. Highly recommend for the price

Business_and_leisure Partner

8/10

Excellent

01 Jul 2025

Andrew

A great option in a great location, but no parking

Was confused upon checking in like many others as I read later online, because there are two hotels in the same building: Springhill Suites & Courtyard, both by Marriott. There is no self parking on the property only $60 valet. However, we discovered the 1110 Travis Garage ended up being a great option. We stayed on a Sunday night, and when we left Monday morning, the cost was only $10! The location is great, right in the middle of downtown.

The room was very spacious, the beds comfortable, and the bathroom setup was good with shelves to place items. There was no hook on the back of the bathroom door to hang our travel toiletry bag. It was pretty noisy at times, which is understandable with being downtown, but we heard loud cars/motorcycles and larger trucks with their “backing up” sound quite a bit and clearly.

Breakfast was amazing! Turkey sausages, cage free scrambled eggs, oatmeal and several toppings, and the best waffles I’ve had from a hotel in a long while! Very soft and fluffy! Chocolate, whole and 2% milk in bottles/cartons.

Overall, we were a little skeptical initially, but after our trip, we were satisfied with our experience here. Don’t forget to get Frank’s Pizza delivered and tip well because they are always extremely busy and deliver on bikes! Get the classic pepperoni and/or simply cheese. The “cheese sticks” were also delicious.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Elizabeth

Wonderful stay! We did have a hiccup with the valet got rained on but as soon as we walked in the front desk representative brought towels out for us! It was so thoughtful.

Leisure Family

8/10

Excellent

30 Jun 2025

Patricia

Nice Property in Great Location

Considering there were three big events (Cubs in town, Pride Parade, Beyoncé) going on in the area, the lobby was well managed and the service was great. We went to the Astros game and it was an easy walk - 20 minutes.

Only one ice machine in the entire hotel seemed to be working. We had a little trouble figuring out how to get in.to the hotel Three Marriott properties together with confusing exterior signage made us unsure where to enter.

Partner

10/10

Exceptional

27 Jun 2025

Courtney

Staff are very friendly and welcoming

6/10

Pleasant

26 Jun 2025

jesus

Leisure

10/10

Exceptional

24 Jun 2025

Erica

I would stay here again to attend a show at the House of Blues

Leisure Self

6/10

Pleasant

22 Jun 2025

Christine

No hot water the first night. Very slow elevators. Internet went down so we waited for about 45 min after getting into Houston around 9:45pm. The fitness center was good and room was well cared for. But there was the smell of Marijuana on our floor

Business Partner

10/10

Exceptional

22 Jun 2025

Jacqueline

The suite was very big and enough space for 7 people.

Leisure Family_with_children

6/10

Pleasant

22 Jun 2025

Talisha

No airport shuttle for guests, only 1 elevator working so wait times were ridiculous, we were on 16th floor. The pool is shared with another hotel and literally only 6 lounge chairs by the pool. Plenty of room for more. Staff and cleanliness were great. More care needs to be taken for actual property. A hotel of this size should offer airport shuttle.

Leisure Friends

6/10

Pleasant

21 Jun 2025

Salisha

Lots of stains on ceiling and walls.
TV situated in wrong place.
The room images seen on website is not what you get and how it looks.
Some of the staff is a bit rude.
Bedding for sofa bed was not removed or packed back properly. Room was not cleaned properly.
Bathroom parts are updated but cupboards are dated, carpet floors were dirty and needs vacuumed or deeper cleaning. Marriott is misrepresented here.

8/10

Excellent

20 Jun 2025

Thomas

Rooms are very nice and staff were great. Breakfast was excellent!

Leisure Family_with_children

10/10

Exceptional

18 Jun 2025

Kaycee

Loved this hotel, very clean and inviting, helpful staff 24/7

Partner

10/10

Exceptional

17 Jun 2025

Christopher

The Hotel was great and the staff and service were wonderful. The only issue was we had minimal hot water for one of the mornings, most likely a boiler issue, but it was resolved later in the day. I would recommend.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Lisette

Friendly staff

Leisure Partner

10/10

Exceptional

16 Jun 2025

Brenden

Would recc!

was such a great spot and the layout of the room was perfect for 4 people!

Self

10/10

Exceptional

15 Jun 2025

Breanne

Absolutely love this hotel. Room was great and it was convenient

Leisure Family

10/10

Exceptional

14 Jun 2025

Roberto

Staff was extremely nice and friendly

Friends_and_family Family

4/10

Poor

14 Jun 2025

Michael

Not down with downtown

We stayed two nights. There’s nothing in the description of the hotel saying that they’re going to charge you $60 a night to park a car. It’s only posted on the teeny tiny valet stand that if they’re busy, you will never see because you’re waiting for someone to come get your car out in the street. From floor nine down to one only one floor has a working ice machine and you don’t know until you go to all of them to find ice. We had no hot water the first night lukewarm water the second day. They kept saying they were going to call the elusive engineering team, but nothing ever got fixed. The people that work there most of them were very positive. But the lady, I ended up with this morning on our checkout morning, which was at six because we had to leave early was not helpful at all and could care less what I was telling her about the room after I had already called to the front desk and complained both times we had no water and no ice machines on any of the floors.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Janie

Clean and hospitable

Friends_and_family Family

8/10

Excellent

10 Jun 2025

Yuxue

The staff at the hotel was very helpful and knowledgeable.

Leisure Family

10/10

Exceptional

29 May 2025

Jonathan

Quiet and comfortable stay for MDW. Location was great and would definitely stay here again.

Self

10/10

Exceptional

27 May 2025

Francia

Excellent

Business_and_leisure Friends

10/10

Exceptional

26 May 2025

Anderry

Great

Business_and_leisure Family

10/10

Exceptional

17 May 2025

Poranee

Welcoming staff, large, comfortable and clean rooms and easily accessible to everything.

Business Self

10/10

Exceptional

17 May 2025

Martha

Everything was good, staff are friendly and helpful. Bed was comfortable. Breakfast was good but there was one thing that we didn’t like, was that there wasn’t any parking for guest staying at the hotel other then vale parking

10/10

Exceptional

16 May 2025

Sina j

A little bit confusing with the neighbouring property but overall Good experience, nice breakfast!

Business Family

10/10

Exceptional

14 May 2025

Enrique

Business Self

10/10

Exceptional

11 May 2025

Mayra

Exactly what I was looking for. Excellent location, great service, clean and quiet

Leisure Family

10/10

Exceptional

04 May 2025

Valeria

Good stay

Comfortable and quiet

Friends_and_family Family

4/10

Poor

04 May 2025

Tiffany

We were on the top floor which was supposed to have a nice view, it had a door and a wall of concrete. The room was unbearably humid while the rest of the hotel was not. Everything was dingy dirty.
The ice maker clearly had not worked in a longggg time, calcified water was dried allllllll over the floor.
The elevators get stuck on the 6th floor regularly, which may explain why they don’t bother to clean it. It is disgusting.
We have not been this unhappy with a hotel stay in years. If there had been a way to get a refund and go pay twice as much, and have to drive twenty minutes to get downtown, I would have gladly done it. I asked, no refunds, despite ending up with a migraine from the mold in the room due to humidity level. We stayed outside by the valet for hours to avoid going to the room.
I will say this, the staff was wonderful, from valet to front desk, to housekeeping. All just as kind as could be, but their hands are tied. It’s up to owners to solve these issues. I have always loved Marriott, this was shockingly disappointing.

Leisure Family

10/10

Exceptional

29 Apr 2025

deepika

It was short stay.. as everything was close. Really liked it

2/10

Poor

25 Apr 2025

Fernando

Business Self

8/10

Excellent

16 Apr 2025

Adam

Nice clean property. Big large rooms.
Only issue we got charged for valet parking on our bill which we didn’t use but was quickly rectified by the front desk.
Would stay here again.

Leisure Family_with_children