Name: The Lancaster
Address: 701 Texas St, Houston, 77002, US

10/10

Exceptional

31 Jul 2026

Keith

Great hotel, staff and amenities.

10/10

Exceptional

28 Jul 2026

Melany

What a beautiful and historically well preserved hotel! Everyone was so attentive and the little details really made all the difference.

10/10

Exceptional

27 Jul 2026

Iain

Wonderful!! Full of old world charm and character but with all the modern amenities.

10/10

Exceptional

22 Jul 2026

C Mark

Great room and location for the hotel

10/10

Exceptional

10 Jul 2026

WEI YAN

The room is a little bit old but well-maintained. There are welcome chocolates and macarons, free snacks and drinks, which make us feel very welcome. Breakfast choices are not that many, but good.

Family

10/10

Exceptional

06 Jul 2026

XiaoYan

Very good location, convenient and quiet… Very helpful and joyful staff…

Partner

10/10

Exceptional

28 Jun 2026

Dianna

This hotel is superior in every way. Old school elegance, guests are their priority! We had dinner and stayed one night to go to see a play the next day. They upgraded us to the PH suite, kept our bags after check out while we went to the show. Walking distance to every venue. Valet parking superb. Can’t rave enough about this hotel. Restaurant is also excellent.

Partner

10/10

Exceptional

28 Jun 2026

BARBARA

Kevin at the front desk and Sam, doorman were so kind and provided assistance when needed. The room is always clean, the bath had quality amenities, and the snacks wonderful. The Lancaster is my favorite hotel in Houston and highly recommended to those visiting the area.

Self

10/10

Exceptional

25 Jun 2026

Elina

Great staff and amazing customer service

Partner

10/10

Exceptional

22 Jun 2026

Robert

The hotel has very nice rooms, service is friendly, great breakfast buffet and is in a convenient location. Will visit again.

Partner

10/10

Exceptional

22 Jun 2026

John

This was the first time we visited the hotel and it will not be the last time ! A great hotel in all respects .

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Beatrice Audrey

The hotel is beautifully maintained. Doormen were great, front desk service was great. They even added ice to our cooler when we stored our bags for a few hours. The rooms are beautiful and the overall feel of the hotel made us feel like we were in a special place. They offered turn down service and brought us chocolates. Our only complaint was the staff at the bar. One gentleman with short white hair was extremely friendly but other than that the staff was unfriendly and almost rude. We went to the bar twice during our stay and we were never greeted when we arrived. We sat for several minutes before anyone acknowledged us. We they finally asked what we wanted to drink we had to request a menu then had to wait several minutes more before anyone came back to take our order. The drink on our second visit was not good at all. I ordered a mojito and it was extremely bitter.. it took me almost 10 minutes before I could get her attention and request some simple syrup. I wish the bar staff would have been friendlier but other than that our visit was nice.

Partner

10/10

Exceptional

17 Jun 2026

Leslie

Sam was great at the valet.
Dinner was very good.
Breakfast was tasty.
Room service was nice.
The macrons and handwritten note was a nice touch.

Partner

6/10

Pleasant

16 Jun 2026

Chatkaew

We were really looking forward to staying at The Lancaster Hotel. We booked and paid for our stay back in April 2026 after doing a lot of research, as we wanted to have a great experience in Houston.

There are many things we truly love about this hotel. The location and overall quality are excellent, and the complimentary breakfast and in-room snacks were a nice touch. The artwork throughout the hotel is absolutely amazing. Under normal circumstances, we would easily give this hotel 5 stars.

However, during our stay on Saturday, June 13, 2026 (one night for two adults and one child), we paid around $680, plus an additional $58 for valet parking (though we chose to park nearby instead). While the price felt reasonable for the location and quality, our experience was affected by an issue in the room.

Unfortunately, the bathroom sink was not working properly and was completely clogged. I couldn’t even brush my teeth (see photo and video). It appears to be a plumbing issue. It was disappointing to encounter this problem, although I understand that things can happen.

I reported the issue to the front desk at 9:00 AM when we checked out, and I hope it has been passed along to the maintenance team. So far, we have not received any follow-up communication regarding this issue.

Because of this experience, I have to give the hotel 3 stars instead of 5. I sincerely hope the hotel can address this problem (Room 609) so that future guests do not encounter the same issue. At this pric

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Jewel

Property was beautiful. Large spacious room, staff were incredibly helpful and attentive. Looking forward to my next stay.

Family_with_children

10/10

Exceptional

11 Jun 2026

Greg

We had a lovely day there. The breakfast was good in the morning and the room was impeccable.

Partner

10/10

Exceptional

09 Jun 2026

lauren

Everyone at the hotel was so kind! The gentlemen at the valet were so friendly as well. Beautiful hotel and room!

Partner

10/10

Exceptional

08 Jun 2026

Kim

The same staff has been there for many many years. The management always greets us, the front desk remembers us, the valet does too. The bartender knows what we drink and we only stay there one night every 3 or 4 months. They have a great selection of cocktails and mocktails. Room is always clean with a special treat left in your room such as fresh fruit or macaroons. My favorite place to stay in downtown Houston.

Partner

10/10

Exceptional

08 Jun 2026

William

I had the most wonderful experience staying at The Lancaster Hotel. From the moment I arrived, the valet and front desk staff were incredibly warm, professional, and welcoming. The hotel brilliantly blends historic elegance with modern comforts, and the rooms were absolutely immaculate. The complimentary mini-bar snacks and artistic decor were such thoughtful touches. I also thoroughly enjoyed the breakfast and the convenient walking distance to downtown's top spots. Highly recommend to anyone visiting Houston!

Partner

10/10

Exceptional

07 Jun 2026

Charles

The Lancaster is always exceptional!

6/10

Pleasant

04 Jun 2026

Youngmin

One of the things I found unpleasant was that guests had to use the same elevator as the restaurant kitchen staff. Food carts and kitchen items were frequently transported in the elevator, and when I entered after they had exited, there was often a strong food odor that made the experience uncomfortable.

The restaurant staff also seemed poorly trained. Some employees openly asked for tips, which I found unprofessional. In addition, the hotel provided restaurant coupons, but when questions arose, staff claimed that the restaurant was not connected to the hotel. This created confusion and gave the impression of poor communication and training.

The bell staff also appeared inconsistent in their professionalism. I often saw one bellman hiding and using his phone, and at times his shoes appeared worn and untidy. These details may seem minor, but they affected the overall impression of the property.

I paid between $600 and $800 per night for my stay, and unfortunately, I did not feel that the quality and service justified the price.

That said, not all of my experiences were negative. There were several friendly and helpful employees, and in particular, the oldest member of the bell staff was exceptional. He was consistently kind, professional, and welcoming to every guest I observed. His attitude and service stood out and left a very positive impression.

Family_with_children

10/10

Exceptional

04 Jun 2026

Mary

Every staff member we encountered was amazing!

Partner

10/10

Exceptional

02 Jun 2026

Mary Beth

Front desk staff went above & beyond! made a perfect birthday experience

Partner

10/10

Exceptional

27 May 2026

Jim

small European hotel in the theater district of Houston, easy walking distance to the Hobby Center/

Partner

10/10

Exceptional

19 May 2026

Katelynn

This is a very nice hotel. It is small and very well-appointed. The staff are professional and efficient; the rooms are comfortable and well maintained. The room service is delicious and fresh. They always do an excellent job with guest service. I highly recommend this hotel for a stay in Houston.

Partner

8/10

Excellent

10 May 2026

Jacqueline A.

Breakfast is good.

10/10

Exceptional

07 May 2026

Susana

Nice, elegant charming hotel. I will definitely use it again for my travels.

Self

10/10

Exceptional

22 Apr 2026

Mark

Every detail is perfect at the Lancaster. I’ve stayed many times over the years and forget just how good it is, from free snacks in the room to a delicious full breakfast, down to the small details like Frette towels, Bulgari soaps and a beautiful art collection. Convenient location and friendly staff. Highly recommend.

Self

2/10

Poor

18 Apr 2026

Paul

Terrible hotel, terrible management and terrible staff……do not entertain this hotel as an option.

10/10

Exceptional

14 Apr 2026

Obinna

Stayed here with my wife over the weekend for a staycation. Room was great and within walking distance from bars and restaurants downtown. Staff was nice, hotel was beautiful and historic. Would definitely stay again.

Partner

10/10

Exceptional

13 Apr 2026

Kristi

Breakfast was great! Room was great also! Awesome 50th Birthday getaway!!

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Elenita

Free breakfast was good. Offered fresh fruit, eggs, bacon. Much better than the average free hotel breakfast.

Partner

10/10

Exceptional

12 Apr 2026

Kendall

It was fantastic! The entire staff is amazing from the Valet, Housekeeping, Hotel Clerks, and the restaurant staff! The rooms are very clean!!

10/10

Exceptional

10 Apr 2026

Kyle

Best breakfast I’ve ever had at a hotel, you won’t regret staying here!

10/10

Exceptional

06 Apr 2026

Rob and Natali

One of our favorite places to stay in Houston. Class, clean and a great vibe at the restaurant/bar. Highly recommended!

Partner

10/10

Exceptional

06 Apr 2026

Kevin

The BEST hotel in Houston.

Partner

2/10

Poor

01 Apr 2026

George

The floor in our room was covered in some kind of sticky chemical. Then the floor was sweating all night making it a wet sticky mess. We had to wipe our feet with wet towels to clean them before getting under the blanket. It was disgusting!

10/10

Exceptional

30 Mar 2026

Michael Patrick

My husband stayed at the Lancaster to attend the Nebraska - Iowa NCAA Sweet 16 game.

Mike is a world traveler but never one to comment on hotels..but he came back loving the Lancaster!

From the free minibar treats to the turndown card featuring Nebraska..we are big Lancaster fans now!

10/10

Exceptional

30 Mar 2026

Ryan

Amazing Breakfast. Super clean bar area and great Service

Partner

10/10

Exceptional

30 Mar 2026

Jordy

Breakfast was great, staff was awesome! Will be staying here more.

10/10

Exceptional

30 Mar 2026

Allan

Excelle t b

10/10

Exceptional

29 Mar 2026

Scott

Staff was very friendly and welcoming. Room and properly were exceptionally clean. Room had an assortment of complimentary snacks and drinks. The bar and restaurant were standouts for us too.

Partner

10/10

Exceptional

26 Mar 2026

Darrin

Yes

Self

10/10

Exceptional

25 Mar 2026

Adriana

The location is great. The hotel is beautiful and very quiet. The staff, with the exception of the staff of the restaurant located downstairs, is amazing! Everyone from the team greeting you and opening the doors for you when you arrive to the team checking you in, are so attentive and friendly. Anastasia checked us in and greeted us with 2 glasses of champagne as well as sent us a bottle to our room two days after on my birthday. I shared with her during our check-in that we were there to celebrate my birthday and she remembered! She made our trip extra special!

Partner

10/10

Exceptional

23 Mar 2026

Loreta

Most pleasurable stay I’ve had in a long time.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Tara

We absolutely loved our stay at this hotel! The location was perfect for a weekend getaway, close to everything while still feeling relaxing and comfortable. The property itself was beautiful, very clean, and had great amenities that made our stay even more enjoyable.

This would be an ideal spot for an anniversary or special occasion. Everything felt well taken care of and inviting. We also ordered room service, which was delicious, and the breakfast was just as impressive.

We will definitely be coming back and would highly recommend it to anyone looking for a relaxing and enjoyable stay.

Partner

8/10

Excellent

21 Mar 2026

Michael

It would be nice if the rooms had coffee instead of espresso and room service was open past 10 Pm. I tip well and it was kind of a slap in face to decide my tip on room service

Partner

8/10

Excellent

18 Mar 2026

Jasmine

Restaurant has really gone downhill

10/10

Exceptional

16 Mar 2026

Kalynn

Clean room

10/10

Exceptional

15 Mar 2026

Ssm

The Lancaster is always our favorite hotel for downtown activities.

Partner

10/10

Exceptional

14 Mar 2026

Lawrence

A great place to stay and feel special when going to the symphony.

Partner

10/10

Exceptional

13 Mar 2026

Val

Excellent

10/10

Exceptional

12 Mar 2026

Mark

Staff was outstanding. Nice restaurant on site.

Self

10/10

Exceptional

11 Mar 2026

Kristi

I usually book a hotel based on other reviews.
There’s nothing bad to say about this hotel.
The hotel staff is so attentive and really nice. The hotel was clean and walking distance to a lot of restaurants.
Rooms were spacious and comfortable. Complimentary soft drinks and snacks in room and free delicious breakfast.
I loved this hotel and definitely would recommend.

Family_with_children

10/10

Exceptional

07 Mar 2026

Patrick

From the welcome team outside and at the front door, to the reception team, and the onto the staff that brought my meal to my room (in quick time I might add), everything was exceptionally done.

Self

10/10

Exceptional

06 Mar 2026

Ralph

Yes excellent staff

10/10

Exceptional

06 Mar 2026

Christy

Upon arrival, we received the best greeting from the very nice doorman to the front desk. The hotel is beautiful and decor and has a very nice full bar and restaurant where we enjoyed dinner one night as well as multiple lunches we were lucky to get a corner room, which was very spacious and had great views of Houston. We were thoroughly impressed and enjoyed receiving full use of snacks and drinks in our room that were replenished daily. The breakfast buffet in the morning had a great variety of options and was very good as well. I highly recommend staying at the Lancaster Hotel.

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

Tamar

I actually moved hotels for the last night to get a good nights sleep. I walked in and this place was a breath of fresh air, clean, nice, and most importantly quiet!! I just which I would have switched sooner.

Self

10/10

Exceptional

02 Mar 2026

Stephanie

You will not find better customer service or nicer staff at any hotel! We had the absolute best stay ever at The Lancaster!!

Family

6/10

Pleasant

28 Feb 2026

Joaquin

Overnight rate for valet was unreasonable even for the area, sink in the room wouldn’t drain.

10/10

Exceptional

26 Feb 2026

Robin

Our room was spacious, comfortable, and oh- that breakfast bar was a great way to start the day! We will certainly stay at the Lancaster on our next visit to Houston.

Partner

10/10

Exceptional

26 Feb 2026

Marius

What stood out most were the clean, well-presented rooms and the great amenities. The reception staff were also very friendly and welcoming.

4/10

Poor

24 Feb 2026

Maria

Our room had major plumbing issues. When we first checked into the room, the toilet took 2 tries to get the water to flush (not go down, but just to get water into the bowel). After that, the running water into the toilet tank would not stop -- it was loud in the small room. We reported it to the front desk and they had \"engineering\" come up. He was able to fix the constant running in the toilet. However, in the morning, when we wanted to shower, the water would run out of the main tub faucet, but the lever to switch the water to \"shower mode\" did not work at all. We hadn't tested it out when the \"engineer\" was in our room - didn't think it was necessary to check all the plumbing. At that time of the morning, we didn't budget extra time to have another plumbing fix with \"engineering\". VERY FRUSTRATING. In addition to the plumbing issues, our room did not have any \"in-room complimentary snacks/beverages\" as advertised. We had an expresso maker w/cups, but no expresso. We had lovely glass dish that looked like it was supposed to have some sort of snack or confection, but it was empty. It is a great location to enjoy downtown (although our evening was delayed waiting for the \"engineer\" to fix the running toilet). For the price, I expected MUCH better. I am giving our stay two stars since the valet service was great. We will not be staying with the Lancaster Hotel ever again and you can be sure we will NOT be recommending it to any friends, family or colleagues.

Partner

10/10

Exceptional

21 Feb 2026

Margaret P.

The best stay in downtown Houston. The staff, the rooms and the food are impeccable!

Self

10/10

Exceptional

21 Feb 2026

John

This place goes above and beyond! We started our stay with a complimentary upgrade. Then we were given a glass of sparkling wine as we headed to our room. The room was spacious and clean. There were 2 comfortable robes in the closet that we basically never took off during our stay.
The front desk told us there were complimentary snacks and drinks in our room. We didn’t notice until much later that in addition to the macarons on the dresser there was an entire drawer full of drinks and snacks!
The restaurant is wonderful and the valet was fast and courteous!

10/10

Exceptional

20 Feb 2026

Aimee

Lovely hotel. Great service. Clean. Would definitely stay sgain.

6/10

Pleasant

16 Feb 2026

Matthew

Room was good and people were nice however breakfast was inedible really really bad. Juice in the room fridge was also spoiled. This place is very closer to the theatre which we like but the amenities were certainly not in line with the price. Should also note that it took three separate calls to book a room and then they quoted 40 dollars more than Expedia. When I asked about the difference I was just repeated the rate quoted before. We have stayed here multiple times but next time I think we will go to one of the Marriotts or even the Hilton 😞shame because the rooms are nice and the location is excellent.

10/10

Exceptional

13 Feb 2026

John

Staff was great and first class.

Business

10/10

Exceptional

12 Feb 2026

Constantine

Clean rooms great service

Business

10/10

Exceptional

10 Feb 2026

Theresa

Try hee ed room was great very clean and tidy with sweet treats too! Nice touch!

Leisure Family

10/10

Exceptional

08 Feb 2026

John

The room was extremely nice.

Partner

10/10

Exceptional

08 Feb 2026

Stephen

Great hotel

10/10

Exceptional

08 Feb 2026

Fernanda

Amazing staff! Looking forward to staying there as gain

Business Self

10/10

Exceptional

07 Feb 2026

Lori

Hotel was clean and very comfortable. Staff exceptional.

10/10

Exceptional

02 Feb 2026

Jennifer

Came back and still consistently excellent service, amenities

10/10

Exceptional

02 Feb 2026

Denise

Wonderful and elegant.

8/10

Excellent

01 Feb 2026

ARTURO

I stayed at the Lancaster Hotel and had a fantastic experience. The accommodations were perfect, and the art collection was a true highlight. The hotel clerk was excellent. Unfortunately, I didn’t catch her name. The bellman and parking staff were extremely helpful, and the room was spotless. I especially enjoyed learning more about the artwork through the QR codes. Unfortunately, the restaurant and bar staff weren't very friendly, but the food was excellent.

Business_and_leisure Partner

10/10

Exceptional

01 Feb 2026

Gary

Room nice staff courteous but not attentive to detail

Partner

10/10

Exceptional

31 Jan 2026

JACK

Great room. Great service. Great food. Great location.

10/10

Exceptional

29 Jan 2026

James

Staff are great and room was cosy and spotless! Would stay again! Food good also!

Business Self

10/10

Exceptional

28 Jan 2026

Kyle

The room and entire hotel is immaculate. This hotel location, staff, and quality are top of the line.

Friends_and_family Friends

10/10

Exceptional

23 Jan 2026

Meaghan

Incredible service, great rooms, walking distance to theater district. Perfect for Houston Marathon weekend. Dyson blow dryer is a great touch! Only complaint I have is the lack of good coffee on site.

10/10

Exceptional

21 Jan 2026

Adrian

Na

4/10

Poor

16 Jan 2026

Jeferson

The purpose of this stay was to enjoy a relaxing date night near downtown and get some much‑needed rest. Unfortunately, before 5:00 AM, a loud and unbearable noise started coming from the bathroom - apparently caused by high‑pressure water. The disruption completely ruined the experience, making the stay far from restful and undermining the entire reason for booking the room. It simply ruined our day.

10/10

Exceptional

15 Jan 2026

Destine

Loved our stay. We only stayed one day but that made an impression. Staff was nice and the room was super cute and we had a personal note which was so sweet. The parking could be better and maybe not so expensive but it’s Houston. We would stay again.

Partner

10/10

Exceptional

14 Jan 2026

Carolina

This is my favorite hotel in Houston, love the service and breakfast is amazing. Love the Nespresso machine in the rooms and the snacks :). It feels luxurious without being pompous, staff is so nice and helpful.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Melissa

Courteous attentive staff!
Comfortable beds!
Perfect location!

Leisure Family

10/10

Exceptional

10 Jan 2026

David

Was an amazing stay. The entire staff was great and very helpful! The breakfast buffet was great! We will stay again when downtown.

10/10

Exceptional

10 Jan 2026

Carlos

Deluxe Room corner view was Great, really Clean room. Staff was good. Breakfast was Great. Over all A+ 100% recommended. Will come again.

10/10

Exceptional

08 Jan 2026

David

Great hotel. Very central. But $58 for valet parking is expensive!

Business

8/10

Excellent

04 Jan 2026

Carol

Ice hotel and nice room.

Partner

6/10

Pleasant

02 Jan 2026

Sarah

When A/C was on it made the loudest noise the entire time, I had to turn on the fan app on my phone for my daughter to even fall asleep.-this was aggravating enough to make us not go back.

We ate dinner at the restaurant, food was very bland(no seasoning on chicken, or any vegetables), and when signing receipt I noticed costs $25 to charge our dinner to our room number. So I suggest to pay with card or cash instead, and this was not mentioned by staff prior.

Service was excellent though, throughout entire time. All staff was so lovely!

Bathroom wasn’t as clean as I thought it should be. When taking a shower the water flew over the lip and got the floor wet so had to put down three towels to dry floor to get ready for our night.

Breakfast did not service pancakes or waffles, just a bummer is all, there was not enough chairs to accommodate guests and no silverware or cups so we waited awhile to be able to even eat and/or drink.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Tongyu

Location and nice complimentary drinks

10/10

Exceptional

30 Dec 2025

Valerie

Everything was amazing! From the food, the decor, the staff and much more! Luxurious stay

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Jennifer

Beautiful hotel with super friendly staff, clean and comfortable rooms, and high end amenities. I was super impressed with breakfast and in room snacks.

Partner

10/10

Exceptional

26 Dec 2025

Brock

Very nice hotel

Leisure Partner

10/10

Exceptional

23 Dec 2025

Joy

Well kept but small

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

James

Spotless

8/10

Excellent

22 Dec 2025

Karen

The room was extremely clean but there was a loud noise that sounded like a drill that would occur in the ceiling area over the bed every 20 minutes for about 3 seconds throughout the night.

Business Family_with_children

10/10

Exceptional

19 Dec 2025

Charis

Staff was fabulous! Room was beautiful, location to the theatre district is outstanding!, artwork is gorgeous. Love all the stylish attention to detail throughout this very stylish hotel. Thank you for the beautifully hand written welcome card upon arrival. The delicious complimentary macaroons and snacks were delightful and generous too. The Lancaster is a true Texas gem.

Business_and_leisure Family