Name: The Whitehall Houston
Address: 1700 Smith Street, Houston, 77002, US

10/10

Exceptional

07 Aug 2026

Yadira

Great hotel I would definitely stay here again

Friends_and_family Family

10/10

Exceptional

04 Aug 2026

JaCory

The staff, restaurant, cleanliness and how close it was to everything.

6/10

Pleasant

03 Aug 2026

Kenisha

Rooms do not match the entrance and lobby area… I was expecting grand rooms or at least decent but got motel style. Very disappointed and the valet $50 a day was a surprise !! Just wasn’t expecting it

10/10

Exceptional

03 Aug 2026

Magdy

The location is very good and the price is very reasonable

4/10

Poor

03 Aug 2026

Khamidjon

Location was near interstate it’s too mosey , not comfortable to sleep!

10/10

Exceptional

02 Aug 2026

John

Good spot between downtown Midtown Houston

10/10

Exceptional

02 Aug 2026

Corneliu

Great location, modern, very friendly and knowledgeable staff, clean. Close to many Houston attractions. Well priced.

10/10

Exceptional

01 Aug 2026

Marsha

Every thing. Was great

10/10

Exceptional

01 Aug 2026

sam

Staff members very professional

10/10

Exceptional

31 Jul 2026

DIANA

Clean and staff very kind .

6/10

Pleasant

30 Jul 2026

Angela

The only thing that was cool about this l hotel was its location. It’s within walking distance of a number of the things we were doing. However, you can tell the hotel is older and needs a refresh. There’s no fridge in the room. He had to go to separate floors for the ice machine, no vending machines. Tiny bathroom. A stain on one of the coverlets on the bed. Only two pillows. I guess I’ve just been spoiled by staying at chain hotels that do better and that’s where I’ll book if I go to Houston again.

Family

10/10

Exceptional

29 Jul 2026

Daniel

Good

6/10

Pleasant

29 Jul 2026

Miki

The atmosphere of the hotel is great. I just think it’s a little rundown. Furnitures and the room need some updates. I got the executive room with double bed but it’s small, the furnitures are torn and there’s no refrigerator. The hallway smells old.

6/10

Pleasant

28 Jul 2026

Julie

No issues with the hotel or amenities. I was however

4/10

Poor

27 Jul 2026

Latosha

The stay was so poor they didn’t let me know that there’s a $50 parking fee every night they only give you two bottles of water and then you have to go to the front desk and pay three dollars for water I will not be returning and it was not a fine print That you have to pay a $225 deposit

8/10

Excellent

27 Jul 2026

Dewain

It was fine, I was put in a different room than what I paid for. Either way the room was clean the bed was comfortable. The meals while tasty were probably not worth the ticket price of paying for the meal tickets.

10/10

Exceptional

27 Jul 2026

Rolando

I like the valet service, it would be nice if it was included in the price. The food is absolutely delicious and I’m a foodie. However, several ice machines did not work and my floor did not have an ice machine. Property could use an update/refresh. Rooms need a little work , especially the bathroom.

6/10

Pleasant

26 Jul 2026

Corie

The lobby and second floor here are very nice, the staff were also very kind and helpful. The hallways to the rooms reeked of marijuana and the carpet in hallways were visibly heavily soiled. I’m not sure that the smell here is something within the properties control, but it was very off putting. The room was comfortable, albeit quite dated. The furniture and paint were pretty banged up from wear and tear. Linens were clean, plenty of towels. Overall an affordable option and I feel for the price point is an ok place to land as long as you’re not expecting anything upscale. Iced coffee from the cafe was excellent!

10/10

Exceptional

26 Jul 2026

kanita

Nice stay. Kids were taking their prom pics on the winding staircases when we visited. It was lovely.

6/10

Pleasant

26 Jul 2026

Triniti

The room was nice but the shower had a very bad smell

10/10

Exceptional

26 Jul 2026

Rachel

All was great! I really enjoyed the hotel and the location. It was clean and all amenities were great. The staff were very helpful!

6/10

Pleasant

26 Jul 2026

Balesh

The first room was musty and toilet had stains , the carpet was not clean enough. Room was changed and new room had cleaner appearance however bathroom was very small. Property needs major maintenance upgrades

8/10

Excellent

26 Jul 2026

Ana

I really enjoyed the pool area it was nice and clean and got a good amount of sun. It would be beneficial to just include parking into the price of the hotel. Also the rooms and furniture are slightly outdated but nothing terrible. Perfect for a reasonably priced weekend trip.

4/10

Poor

24 Jul 2026

Margarite

The hotel was very dingy and does not meet the requirements to be considered a 4 star hotel!

10/10

Exceptional

23 Jul 2026

Mary

Great stay, easy check in, clean rooms, fast valet

8/10

Excellent

22 Jul 2026

Crissy

Clean rooms and helpful staff. No issues with noise in the rooms. It was a little warm in the lobby and in the rooms. We lowered the ac as much as possible and it finally picked in around 2am.

10/10

Exceptional

22 Jul 2026

Nataliia

Good

4/10

Poor

22 Jul 2026

Nallely

The pool had a fun atmosphere and the guests created a great vibe, but the pool itself was much smaller than expected and only 4 feet 6 inches deep.
Unfortunately, the rest of the experience didn't justify the price. We later found the exact same room on this website for significantly less, so I'm not sure why we paid a higher rate. The room and bathroom were both very small, and the TV was slow and didn't work properly at times.
Parking was also expensive, and the hotel as a whole felt outdated. In my opinion, this property is closer to a 2- or 3-star hotel than the luxury hotel it's advertised to be.
Overall, I left disappointed and don't feel the experience matched the cost. I won't be returning, and I can't recommend staying here based on my experience.

10/10

Exceptional

20 Jul 2026

Ceasar

Close to many businesses if your a professional traveler. Hotel has a great mexican restaurant/bar called Hermanos inside. Nice to have a margarita knowing your room is just a couple of steps away.

Self

10/10

Exceptional

20 Jul 2026

Anita

Refrigerator was on the small side...

Family_with_children

10/10

Exceptional

20 Jul 2026

Victor

Hotel was great place to stay

Family

6/10

Pleasant

19 Jul 2026

Al Joseph

Short staffed at restaurant, but overall great place.

Family

6/10

Pleasant

19 Jul 2026

Helen

The hotel is outdated! The lobby and the terrace is very nice, but not the room. I was disappointed due to many good reviews of the hotel. I have travelled around the world, and stayed many different types of hotels, this was the only hotel the bedsheets smell sour. I had to call the front desk staff to replace the entire bedsheets for us.

2/10

Poor

19 Jul 2026

Wynter

The bathroom was terrible. The double queens were definitely just full mattresses. The pool looked nasty and the rooms looked very outdated. And they charge $50 and day for day/night parking. We checked in 7/10 4pm and checked out 7/10 6pm. Couldn’t stay there found a double tree Hilton better stay.

Friends

10/10

Exceptional

18 Jul 2026

Greg

Clean rooms and great food

Partner

2/10

Poor

18 Jul 2026

Joe

First room had a roach infestation, second room had a used condom, both bathroom were not well maintained & the tub would not drain properly. Staff not very helpful at all. Paid the whole cost through Expedia then was charged $165 for both room with no explanation, $330 total. They were nice enough to give us free valet parking. They lied to the Expedia agent saying they proved us with free breakfast as well but that was a lie. Terrible service & worst hotel experience I’ve ever had.

Friends

10/10

Exceptional

17 Jul 2026

Crystal

I love my room !! I love the free shuttle!! The velvet staff member was a little rude when asked about the shuttle schedule. They act like I was standing there or asked a question, then walk off. Then come back and provide the time for the next shuttle.

Self

8/10

Excellent

16 Jul 2026

Lindsey

The staff was friendly, but only one person was available at check in when we arrived and we waited in a line for close to an hour. They gave us free drink coupons for the bar, but the bar was closed during our visit. There is not any nearby self parking and we had to park valet for $50. Room was clean and for one night it worked for a family of four. We didn't get to use any amenities since our stay was short. We probably wouldn't stay again.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Tracy R.

The king room is small and the bathroom is smaller and tight. No microwave and the help was not courteous. They were not rude just not happy to help.

Family

10/10

Exceptional

16 Jul 2026

Aaliyah

Everyone was so friendly and helpful! Very clean and always making sure you have anything you need! Definitely will come back!

Friends

10/10

Exceptional

15 Jul 2026

Jesus

Everything was great, loved my stay!!!

Partner

6/10

Pleasant

14 Jul 2026

Matthew

I enjoyed the stay, but really hate the parking arrangement enough that I'll never come back. $50 valet only

10/10

Exceptional

13 Jul 2026

Adrian

Clean and safe location. Friendly staff. Breakfast was good

Partner

4/10

Poor

13 Jul 2026

Tierra Zhane

The lobby was the nicest thing in the hotel. The rooms were extremely outdated and did not look like the picture. Unfortunately we found a roach on the bed during our stay and checked out immediately. The manager was extremely helpful and understanding. She also stated how they were recently bought out and will be going through renovations soon. I will say the pool was amazing and super warm and gave the vibes we were wanting but will not be booking with them in the future due to the conditions of the rooms not matching the money you pay

Friends

6/10

Pleasant

12 Jul 2026

Nakeisha

It was ok. Wasn’t what I expected from the reviews.

Friends

10/10

Exceptional

12 Jul 2026

Ricky

No complaints

Self

8/10

Excellent

11 Jul 2026

Shanda

Good and was a great location for the different areas.

Family

10/10

Exceptional

10 Jul 2026

Clyde

The bather room floor was sticky! I need a receipt, which. WhiteHall says you have to provide.

Friends

4/10

Poor

10 Jul 2026

Carlos

Breakfast was good but overall hotel is old and will not stay again

Friends

6/10

Pleasant

07 Jul 2026

Marco

When we first arrived, the valet staff was very friendly, and the front desk representative was welcoming as well. Unfortunately, the experience went downhill after that.

When we got to our room, it was very warm, so I lowered the temperature and took my family to eat at the restaurant on the second level while we waited for the room to cool down. The restaurant does not have waiters; you have to order at the bar, and they bring the food to you. There were no refills unless you got up and went back to the bar, which made it hard to enjoy our meal. The food was also overpriced, but thankfully we had vouchers that covered most of the cost.

Later that night, when we returned to the room, it still had not cooled down. My family and I complained that the A/C was not working. Someone came to check it with a temperature gun and confirmed the A/C was is working, but told me there was nothing he could do to make colder. I was extremely upset. We ended up having to order fans through DoorDash just so we could sleep through the night.

The next day, I called for room service, but I was told we had to go downstairs to order and pick it up ourselves. As we walked around the hotel, we also noticed dead roaches in the empty hallways and mold on the walls, especially in my room near the top left corner of the window.

This was a very disappointing stay, and I will not be returning. I would not recommend booking here unless you are desperate and just need a place to sleep for the night.

Family

10/10

Exceptional

06 Jul 2026

Julie

It was a beautiful place to stay, the rooms were clean and modern. The pool was also nice and very close to everything that I was attending.

Friends

10/10

Exceptional

06 Jul 2026

Kyle

First time here. Hotel is well located downtown. Buy the breakfast with your rate, more than worth it. Pool area is good, gym a bit small but more than enough to get a workout in. Property a bit dated in a couple areas but staff more than make up for any shortfalls. Whole team was first rate. Probably had 20+ positive interactions with team members. Front desk team super friendly and helpful, as was the bar and restaurant crew. Also, good value overall for the offering. Would definitely visit if coming back. Job well done!

Business

2/10

Poor

06 Jul 2026

Cristian

Pesimo hotel baje a desayunar eran como 9am cuando subi tipo 10am me habian sacado todo del
Cuarto les pregunte que donde estaban mis cosas y al rato de las devolvieron en una bolsa me parecio una falta de respeto

6/10

Pleasant

05 Jul 2026

Stephany

Stay was okay. Had several issues but manager did its best to help us and kept us comfortable. Terrible experience with valet parking.

Partner

10/10

Exceptional

03 Jul 2026

Beverly

My stay at The Whitehall was exceptional! The room was large and comfortable, the pool area was attractive, clean, and had generous hours, the restaurant had interesting options, and the front desk staff was friendly and helpful.

I was particularly impressed by John, who recommended a good and reasonable restaurant near-by, gave me directions to walk to sites, and greeted me by name throughout my visit. I have stayed at hotels around the world and this was a first!

Whenever I come to Houston, I will return to The Whitehall.

Self

8/10

Excellent

02 Jul 2026

Juan Marcos

Slightly over

10/10

Exceptional

01 Jul 2026

Elesabeth

.

10/10

Exceptional

30 Jun 2026

Anthonesha

The room was clean. Food was great and good location.

Friends

6/10

Pleasant

30 Jun 2026

Ree-Anne

.

Friends

4/10

Poor

29 Jun 2026

Marwan

Room was too small not enough for 3 even I put in for 3 persons and nothing for complementary

Family_with_children

6/10

Pleasant

29 Jun 2026

Dotti

Could be cleaner.
Staff was helpfrl

Partner

10/10

Exceptional

29 Jun 2026

Sandra

Great place and location

Family

6/10

Pleasant

26 Jun 2026

Jamie-Lee

Rooms are a little outdated but clean enough. Beds were very comfy and a plus that the rooms come with a fridge.

Our shower was broken but worked for what we needed.

Lobby and outside is very clean and the staff was very friendly. The lobby and second floor has a rose like scent and it is extremely strong.

I had texted the staff on information about the shuttle and they were no help and told me to just go talk to the shuttle driver.

Patio bar staff were absolutely amazing and made the stay worth it. Food at the restaurant on the second floor was also good but staff seemed unsure about their bar menu but not a huge deal!

Pool and gym were kept nice and clean!

Decent spot for the price.

Family

10/10

Exceptional

26 Jun 2026

Filipe Tiago Barros

Amazing stay and great staff

Friends

10/10

Exceptional

25 Jun 2026

Adelina

🙌🙌🙌🙌

Family_with_children

10/10

Exceptional

24 Jun 2026

Sumanna

Friendly staff and a clean room!

Self

8/10

Excellent

22 Jun 2026

Cecil

Mejorar horario bar

Self

10/10

Exceptional

19 Jun 2026

Andres

Great hotel and locaton.

Family_with_children

8/10

Excellent

19 Jun 2026

Indrajeet

Overall, a good stay in downtown Houston. The rooms are nice. With good views of Houston downtown. They don't have a buffet breakfast but something that you have to order off the menu, which is okay. Breakfast items were tasty though.

Self

8/10

Excellent

19 Jun 2026

jerietta

The room was clean and what we needed for a one night stay. The hotel is an older hotel and the room was a small. The bathroom was very small with no counter space to hold toiletries or makeup. It served its purpose for two people but would not recommend if traveling with children.

Family

8/10

Excellent

18 Jun 2026

Nelly

Valet parking was great, location is close to theater district, the hotel is clean but definitely needs renovation. It was a good stay for us

Partner

8/10

Excellent

15 Jun 2026

Edgardo

Over all it was a great experience even though it was only for one night. The property looked great, clean and the guys at the front desk were amazing, super friendly and always smiling. The only observation that I have is with the Valet’s crew, they were a bit rude in a sense that they never approached the car, might not be a rule that you guys implement but in other places they tend to approach the car and ask if you are checking in or not. They are the first point of contact so they should be more careful.

Friends

8/10

Excellent

14 Jun 2026

Darryl

Great room but one of the outlets were broken so none of the lights would turn on for half the room. Bathrooms are a little smaller than I expected and the lighting is a little dark. The room itself was great clean and nicely decorated. Friendly and attentive staff food at the restaurants was good as well.

Friends

6/10

Pleasant

14 Jun 2026

Lareasha

The shower was awful, every time someone took a shower, the restroom flooded, I wouldn’t recommend this hotel, they need to fix the shower in the room we stayed in and I found out they gave us a handicap room, no one was handicap in our group!!

Family

10/10

Exceptional

14 Jun 2026

Jamie

Beautiful property edge of downtown so very walkable. Staff was super friendly and helpful. We will stay here again!

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Angelene

The restaurant service is top notch….

Self

8/10

Excellent

13 Jun 2026

Michael

Very clean and comfortable. Had TV issue and they responded quickly and solved the problem.
Parking was valet only but come and go as you please. They were quick, courteous and efficient.
I would definitely stay again.

Partner

10/10

Exceptional

13 Jun 2026

Maria

Although it was a little run down looking, everything was pretty comfortable and clean. Good restaurants too.

Partner

10/10

Exceptional

12 Jun 2026

Victoria

Our Hotel stay was amazing! Upon check in we had such a welcoming vibe from all the staff! Man oh man is Texas ever hot though! Come prepared lol

Partner

10/10

Exceptional

11 Jun 2026

Joshua

5 star

Self

8/10

Excellent

11 Jun 2026

Samuel

The place is clean and updated well. I like hard flooring surfaces. The bath tub is a bit small / cramped. Bathroom fixtures are not tighten down and sink detached from wall. AC is loud and we can hear siren and other city noises. The mini fridge sounds like a water fall so we unplugged it. We had 2 bathrooms so that’s handy and room was big. Wish they have queen beds. Gym has good equipment and pool is a nice touch. Didn’t eat at the restaurant. Staff is friendly and helpful.

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

Juan

Front desck staff are say and night. Lady in the morning is rude and indifferent to guest needs. John in the afternoon is the nicest guy you could come across in all Texas

Business Self

8/10

Excellent

09 Jun 2026

raquel

The stay was great only downfall was room was not cold. AC did not cool the room . My husband and I ended up moving the mattress to the floor so the air that was coming out could keep us cool.

Partner

10/10

Exceptional

07 Jun 2026

Fred

The hotel was clean and quiet. If it was busier the slow elevators might have been an issue.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Henrry

They charged me an amount that is not clearly what it says in the reservation in room I didn't have Kleenex

Self

4/10

Poor

07 Jun 2026

Marisol

Front desk & housekeeping are wonderful people. If you’re looking for a Small double room antique area this place is it. Now to be honest the room floors were sticky and left beer bottle was in the room. The shower drain did Not drain properly your standing in pool of water. Double beds are also smaller size, not for 2 regular size people. The front door facing hall was raised higher than normal, felt creepy anyone could place fingers under door, (Camera etc) and Wrong Name greetings on the tv.

Family

10/10

Exceptional

07 Jun 2026

Eric

Very nice hotel. Better than my expectations.

8/10

Excellent

06 Jun 2026

Dreylon

Really nice stay, only thing was there were quite a few gnats around the dining area on the 2nd floor, found an unusual bug in our room on the window as well. Other than that, no complaints; breakfast was good, staff was awesome!

Partner

8/10

Excellent

06 Jun 2026

Michael

The staff was top knotch, the property is older, and you can tell. Paying $50 a night for parking without a choice is outrageous!! I was VERY disappointed that I let the hotel know ahead of time that this was our anniversary trip and nothing was done. The hotel acknowledged my message, so they were aware, but nothing, not even a \"happy anniversary\" was said. Honestly, the staff saved this hotel from being a \"no go zone\" for me. The restaurant is only open at certain hours, the outside bar was never open and the coffee bar was never open. I don't believe this hotel is worth the money.

Partner

10/10

Exceptional

05 Jun 2026

Theresa

Very nice clean friendly hotel to stay at. Outdoor bar/restaurant was also amazing!

Self

10/10

Exceptional

05 Jun 2026

Peyton

The hotel was in the perfect location for our stay! Staff was super helpful and room was nice and clean. Would stay again.

Family

6/10

Pleasant

05 Jun 2026

Donna

Everything was going well.Everything was great there till the end. We did everything there from eat 2 happy hour. The majority of our money was spent there.However, when we came back to our room, it was leaking water.And when we tried to call the front desk downstairs, she hung apart the phone in our faces twice. excuse was that she was trying to help another customer, which is fine.That's when you tell someone to please hold to kind of ruin the whole experience for us .

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

Robert

Very clean place and convenient for downtown.

Partner

10/10

Exceptional

03 Jun 2026

Maria Cecilia

The location was ideal for us, the room was clean and comfortable, but a little dated and lacked some maintenance -i.e some electrical outlets did not work. We did not have opportunity to use the amenities. We were not aware of the valet parking system and found it expensive and not very effective

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Steven

Great property

10/10

Exceptional

01 Jun 2026

Madison

Great

Friends

2/10

Poor

31 May 2026

Abdulqader

This property is extremely outdated and in need of significant updates. The staff was unfriendly and unhelpful throughout my stay. The breakfast was disappointing and far below expectations. Overall, it seems like this place has not been properly inspected or maintained in quite some time.

Family_with_children

10/10

Exceptional

29 May 2026

Kayla

The restaurant breakfast was very good. The room was clean and very nice.

Partner

10/10

Exceptional

26 May 2026

Susan

This was a nice hotel, not to far from where we were going and the staff was very friendly. Bed was a little smaller then I thought, but overall a nice hotel. I would definitely stay there again, if I needed a hotel in the downtown area.

10/10

Exceptional

25 May 2026

Jacqueline

Great stay - in town for 9 days and the room and property was perfect!

Business