Name: Fairfield inn & Suites Houston Downtown
Address: 1616 Main Street, Houston, 77002, US

2/10

Poor

12 Jul 2026

Shauntrell

Rundown and overpriced

Self

10/10

Exceptional

10 Jul 2026

Prabhakaran

Room maintenance was excellent

Family_with_children

8/10

Excellent

09 Jul 2026

Adrian

Rooms were really roomy and super updated. We did go at a time that they were renovating but overall great experience

Friends

6/10

Pleasant

07 Jul 2026

Roberto

I am very disappointed with the staff service, since door is looked, just entry is difficult, even though when you ring the bell several times, a host helped me to enter, bad service

Self

10/10

Exceptional

02 Jul 2026

Rogelio

Location and cleanliness were great!❤️

Partner

8/10

Excellent

01 Jul 2026

Ralphael

Room was a bit small. Overall it was okay, but just a touch below great/average.

Friends

10/10

Exceptional

29 Jun 2026

Anthony

Clean, great location by the metro.

Friends

10/10

Exceptional

29 Jun 2026

Sergio

Great stay

Friends

6/10

Pleasant

28 Jun 2026

Tara

Well I thought breakfast was free but it wasn’t rooms were to small bed were to hard water was not hot enough you need to do better because all that money had to pay for parking next time I will not booked downtown

Partner

8/10

Excellent

27 Jun 2026

Melinda

Great stay..only complaint is the ac never dropped down past 73

Family

10/10

Exceptional

25 Jun 2026

Adelina

Clean

Family_with_children

10/10

Exceptional

23 Jun 2026

Tammie

Great location 1st time I have had to pay for breakfast at a IHG . But it was a full breakfast same daily eggs Potatoes and sausage patties

Self

10/10

Exceptional

22 Jun 2026

Jalisa

Great staff, clean room, and amazing staff!

10/10

Exceptional

22 Jun 2026

Rudy

This was my second stay there. It’s walking distance from Toyota Center and they have a shuttle that will drop you off and pick you up from events

Family_with_children

10/10

Exceptional

21 Jun 2026

Edward

I like the breakfast. Also, the rooms is so clear

Self

8/10

Excellent

17 Jun 2026

Dennis

Honestly due to the hotel remodeling it was kinda weird bc the lobby was a mess… it was like staying in an unfinished building.
The room was fine and the shuttle service was great!! Just the lobby smelled like a Home Depot and looked like one as well Im sure it will be ok once its done!

Partner

2/10

Poor

16 Jun 2026

Amani

Poorly done renovation in guessing some newer looking fixtures attached to old decaying ones. Ice machine on even floors of course I’m on level 3 go to 2 machines out of service, television didn’t work. $30 on site parking dumpy parking lot that’s not really connected to property. There for one night only so just went to sleep and checked out in the AM

Self

8/10

Excellent

16 Jun 2026

Juan

Check in took like two hours, they should’ve anticipated that a lot of guests were expected because of the Workd Cup and have more staff

Partner

8/10

Excellent

15 Jun 2026

Vicki

We like the location and price point of this hotel when we just need an overnight stay in downtown Houston. Great location to Downtown and Midtown. Unfortunately there have some major renovation going right now that would be have nice to know ahead of time. Still a decent hotel.

Partner

6/10

Pleasant

10 Jun 2026

CRAIG

the property was not as clean as I would have expected, however the room was nice. The biggest turn off was the paying for parking when you are already staying there. I won't be staying again for that reason alone. There are other hotels in the same area that do not charge.

Partner

10/10

Exceptional

09 Jun 2026

Crystal

Room was updated and clean. Beds very comfortable. Staff amazing. The only issue was the washer and dryers. Machines kept taking the money. I did receive a refund twice for it. Otherwise, great location. Will visit again.

Family_with_children

10/10

Exceptional

08 Jun 2026

Lyrie Jane

Very nice and clean hotel.

Family_with_children

10/10

Exceptional

06 Jun 2026

Michael

Great location and helpful staff.

Self

10/10

Exceptional

05 Jun 2026

Leshawyane

The system was down!

2/10

Poor

04 Jun 2026

Yoiss

This property was gross. Over priced for a cheer competition where my daughter ended up with bed bugs. They ran out of blankets and had no means of keeping our luggage although we had a late flight and early check out. We asked to check out a bit later and that was also denied. Called corporate and they did nothing for us. I guess I can say it’s expected from a Holiday Inn. First and last time I stay in one.

Family_with_children

8/10

Excellent

03 Jun 2026

Justin

The hotel was clean and room was nice but some of the staff seem to no be intentive with guest and all aloof and I feel like all hotels should have smart tv’s they should invest in that. But other those things it was a great stay.

Self

6/10

Pleasant

02 Jun 2026

Bailey

Terrible location. Front desk warned me not to walk anywhere because it was unsafe. Homeless people on the curb out front. For the price, I could have stayed in a much better location. I won’t be back.

Family_with_children

8/10

Excellent

02 Jun 2026

Kimberly

Was a lovely place to stay. Staff was very helpful and location was convenient to restuarants and public train

Family

10/10

Exceptional

02 Jun 2026

TaQuana

This was an amazing hotel, very clean and staff was so sweet!

Friends

10/10

Exceptional

01 Jun 2026

Gerry

The breakfast was very disappointing. I understand that it is included at a low cost, but the quality was extremely poor. The food lacked freshness, flavor, and variety.

10/10

Exceptional

01 Jun 2026

Lauraly

It was good.

Self

10/10

Exceptional

31 May 2026

John

Great stay and friendly people

Friends

8/10

Excellent

31 May 2026

Norma

Great location but they are renovating not a big deal though

Family_with_children

8/10

Excellent

25 May 2026

Erik

The staff were very helpful and polite. I just wish the fan in our room was not so loud while it was running. We had a hard time sleeping due to that. Regardless of that, the location was perfect and easy for us to get around town.

Josh, and the other staff working in the kitchen and front desk were very polite. Kudos to the team!

Partner

10/10

Exceptional

25 May 2026

Georges

Good location

Self

4/10

Poor

23 May 2026

Sarah

It was under construction so the whole lobby was not in use

Friends

10/10

Exceptional

23 May 2026

Rubie C.

Great place to stay.

6/10

Pleasant

21 May 2026

Ascencion

was disappointed with my stay at this hotel. There was major construction going on during my visit, and no one informed me about it before booking or at check-in. The noise and disruption made it difficult to relax and enjoy the stay.

Another issue was the lack of a safe in the room, which was inconvenient and made me uncomfortable leaving valuables behind. For the price paid, I expected better communication and basic amenities. Unfortunately, the experience did not meet expectations.

Self

10/10

Exceptional

21 May 2026

Brandon

The beautiful view

Partner

2/10

Poor

20 May 2026

Sharon

The staff at night, especially the old lady with a faded greenish eyeliner , is not very nice. The words she uses when correcting mistakes are not the kindest. She sounds very strict and unapproachable, and it makes you feel like you’d rather not ask questions because it might trigger her to say more unpleasant things.

10/10

Exceptional

20 May 2026

Isabella

lovely thank you

Friends

10/10

Exceptional

20 May 2026

Emmanuel

Is ok, good location, good price, good staff, I really want to recommend them

6/10

Pleasant

19 May 2026

En

The location is amazing and the price is honestly great for being right downtown.They’re doing major remodeling right now and it’s kind of a mess. The lobby is chaotic, my room had a really strong chemical smell, and the shower door wouldn't even close. Plus, only one elevator is working—I ended up waiting like 10 minutes just to get downstairs during the morning rush.Breakfast isn't free, it’s ten bucks a person. Parking is another 30 dollars a night, though that’s pretty standard for downtown. Also, the staff were just okay—not really as welcoming as you’d hope.If you’re on a tight budget and just need a cheap place to crash downtown, it works. Otherwise, I’d probably hold off until the renovations are completely done.

Self

8/10

Excellent

18 May 2026

Darlene G

The hotel is currently under major construction, making it difficult to give a full rating. The bed was comfortable, and while the room was very small, it worked for sleeping and showering.
The bathroom lighting is very dim, making it difficult to apply makeup or do hair.
Breakfast is available for $10 but is not included and requires a ticket; the attendant is very strict about this.
Parking is $30 per day in a garage that is somewhat in disarray due to construction. A major plus is that although checkout is at 11:00 AM, garage access is allowed until 11:59 PM, which was very helpful. We were in town for the Lone Star Regional Volleyball tournament at the convention center, and with Sunday game times being TBA, the extended parking access added convenience.
The rail train is located across the street, but there is significant walking between connections. While inexpensive (about $1.25 per person per ride), it can be confusing and frustrating if you’re unfamiliar with the city. We found Uber/Lyft to be a more convenient option.

Partner

4/10

Poor

16 May 2026

Desiree

The hotel is under construction so it made our stay bad. Lobby is completely gutted and workers in and out building stuff and loud . They were also outside our room hall doing work . The restaurant closed except for breakfast made it inconvenient to have to leave and find place to eat . The terrace was closed for remodeling . The staff was great and shuttle driver was great .

Friends_and_family Family

2/10

Poor

15 May 2026

SAMSUDDIN

We could not sign in or register for our rooms as their systems were down
They said look for another hotel we will refund which hasn’t come yet

Family_with_children

4/10

Poor

15 May 2026

Jose A

Cooler worked well to much construction going on no breakfast lounge was a mess
Parking was a mess.

6/10

Pleasant

15 May 2026

heather

The room was clean but they are Renovating the property. I went to get ice through the stairs and got trapped and had to go to the second floor to be able to come out and then find a working elevator. This is dangerous! Stairs should be available at all times with your key card. Everything in the front lobby was under construction. Signs not to use this or that were not posted. It was expensive too.

Partner

2/10

Poor

14 May 2026

Luciana

There was construction that we were not warned about on the website nor on Hotels.com. Had we known we would not have stayed.

Partner

6/10

Pleasant

12 May 2026

Casey

Was under construction so i give them a pass but staff and rooms were very nice

Self

10/10

Exceptional

12 May 2026

Juan Antonio

A

Family

6/10

Pleasant

12 May 2026

Kevyn

Ac very loud, a LOT of banging from remodeling, and check in is super sketchy looking. I understand they’re in a remodel, but folding chairs and tables looks really bad. Also, arrows were pointing AWAY from entrance, we wandered thru garage, around and finally found entrance 30 feet from where we started other direction. Made no sense.

Partner

10/10

Exceptional

11 May 2026

Earl

Great

2/10

Poor

11 May 2026

Brittney

This hotel was awful, under construction a mess everywhere. Rooms are super small, our room smelt like marijuana maybe from the rooms next door but I was there with kids so not the best smell.
Front desk was a couple fold out tables put together. Elevators were sketchy and barely functioning. Parking garage is awful, trucks can barely fit and the garage cement looks like it’s about to collapse. The only good thing was the staff was very professional and helpful.

Family_with_children

8/10

Excellent

10 May 2026

Rhoda

They were under construction when we were there. other than that everything was fine.

Family_with_children

2/10

Poor

08 May 2026

Shawantra

The property was undergoing renovation, which resulted in a strong paint odor. Unfortunately, the surroundings were not conducive to taking photographs, particularly given the occasion of a graduation. The renovation works did not meet my expectations. A dedicated area for food had been designated, but the selection was limited and lacked fresh fruit. Upon arrival, I felt disappointed.

Family

6/10

Pleasant

07 May 2026

Gemar

They are undergoing renovations. Staff informed me renovations will be done in July. It was construction noise during the day but overall my stay wasn't horrible. 10 out of 10 in other time I've stayed there.

Family

10/10

Exceptional

06 May 2026

Norma

The room was very clean and service was good

6/10

Pleasant

06 May 2026

Shauntel

Everything was fine until a pipe burst in our bathroom flooding the entire suite . Ruining some of our personal belongings . We were then moved at 2am to a much smaller room with just 2 beds for the 4 of us for the remainder of the night .

Family

2/10

Poor

06 May 2026

LILIANA

The parking and hotel are under construction. Lots of mess and noise.

Friends

10/10

Exceptional

04 May 2026

Dianna

Staff and room was great at a great price.

Self

10/10

Exceptional

03 May 2026

Maurice marcelle Marsh

Cleanliness just needed a pool to relax in but otherwise nice property amongst downtown

Self

2/10

Poor

03 May 2026

Verified traveler

They are under complete construction and no one told us before hand. No breakfast 3 out of 4 of the nights, then charged us 10 dollars each for breakfast around construction mess and dust. Every morning hammers and drills all around waking us up. One elevator working, a family got stuck in it one evening. Top it all off that roof top in the pictures you see is LOCKED and CLOSED

Family

8/10

Excellent

03 May 2026

Kevin

Didn't see any place for breakfast. Construction.

Self

6/10

Pleasant

03 May 2026

Anne

Really friendly and helpful staff. However major renovations ongoing, the entire week I was there the lobby was in various states of being re-tiled, with building supplies, equipment etc standing everywhere. Main entrance closed up (yellow tape across it) and had to walk round the block twice to find a side door to enter through. only 1 lift working. the remodeled rooms are modern and comfortable. But the remodeling noisy and inconvenient and I certainly was NOT notified about it beforehand. Overall very expensive stay for the facilities provided. Amazing staff though, saves the hotels reputation imo

Self

8/10

Excellent

03 May 2026

chia ching

The hotel is currently under construction so kind of smelly. The air condition is very loud so I had to wear ear plugs. We paid for break breakfast and the was a “very very” basic breakfast. It’s more like free breakfast setting but they charged. They still have some improvements to do. Staffs are very friendly.

Family_with_children

4/10

Poor

02 May 2026

Natasha

This hotel lobby is entirely under renovation. Only thing there is the check in desk. This information should be on this site to let people know this ahead of time. I would not have chosen this hotel for our stay.

Partner

2/10

Poor

02 May 2026

Juan

Very uncomfortable

Friends

2/10

Poor

28 Apr 2026

Steven

Paid for ADA room that was needed and did not get one, had carperts outside my room being ripped up at 8:45 AM, entire lobby was under construction, checked 3 floors for ice and had none, mini fridges did not even work, and only one active elevator.

2/10

Poor

28 Apr 2026

Antonio

They were on new construction and had no consideration about the people staying there.It was very smelly and dirty, while the construction was going on was very disappointed with the had a checkout

4/10

Poor

26 Apr 2026

Hector

There was construction, noise and pretty awful

8/10

Excellent

26 Apr 2026

Silvia

Liked the fact that we were greeted kindly and that David apologized for the lobby being renovated during our stay. The only issue was that we didn't get our room cleaned or at least trash taken out nor did we get enough towels although I did let housekeepers know that we were 3 in each room that I booked and only got two towels per room. The lady was rude and said that every two bed rooms had 1 towel per bed policy. Honestly, I did not expect that from Holiday Inn.

Family_with_children

6/10

Pleasant

26 Apr 2026

Lila

The room was fine, the bathroom floor and walls were a little dirty. The main problem is that there is significant construction happening in every section of the hotel, rooms, lobby, even the floors where rooms are. Loud construction (that could be heard from the room) was happening from 8AM-5PM. The lobby is completely uninhabitable, and construction is blocking the door from the parking garage, so you must walk all the way from the parking garage around to the front of the building. I understand that construction happens, but it would’ve been nice to be made aware of it at the time of booking, and a discounted rate seems applicable. At the very least include free parking ($30 a night), or free breakfast ($11 per person) for the inconvenience and noise. Staff was all helpful and friendly.

6/10

Pleasant

25 Apr 2026

Marlee

Under construction and was not aware when I booked

Partner

8/10

Excellent

23 Apr 2026

Pablo

No breakfast.

Partner

8/10

Excellent

20 Apr 2026

Guadalupe

Currently remodeling so it was a little annoying but in all the area was good to get around downtown.

Self

10/10

Exceptional

20 Apr 2026

Kathy

Yes room was ice cold and breakfast was wonderful!!

6/10

Pleasant

20 Apr 2026

Micah

The front desk workers were very unhelpful. They continued to use the work being done in the Lobby as an excuse not to provide services.
I could not book over the phone with them, because “hammering”, I then could not get a timely answer to provide a CC autho form because yes you guessed it, construction, I then could not get a shipping label printed because “no printers” due to constructions, they then would not initially take a package for UPS to pick up because it was to complicated because of construction (the package was shipped there and delivered to me without issue) but two days later it was an issue?

The next time this location does construction, they might as well just shut down because apparently the front desk staff is completely incapacitated and cut off from doing simple aspects of the job. Mind you I have worked in hospitality and hotels for 10years and know I wasn’t asking them to go above and beyond.
Front desk staff needs some attention when it comes to the gracious service aspect.

10/10

Exceptional

20 Apr 2026

Arnulfo

Good

Friends

10/10

Exceptional

19 Apr 2026

Larry

Nice staff but didn’t know about the construction

Partner

2/10

Poor

19 Apr 2026

Diego

Está en remodelación no se puede dormir a gusto

Partner

2/10

Poor

19 Apr 2026

Josh

This is my second time staying in this location. Both time's they gave me the wrong room and were very rude towards my girlfriend and I. Horrible experience, will not be coming back ever again.

Partner

8/10

Excellent

16 Apr 2026

Stephanie

The parking garage was very crammed

2/10

Poor

16 Apr 2026

Greg

This place should be closed until their renovation work is complete. Rooms were clean, everything else was awful.

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Crystal

under remodel

Business

6/10

Pleasant

15 Apr 2026

Ebony Christina

They advertise breakfast but wasn’t included

Friends

2/10

Poor

14 Apr 2026

Arnesia

Tv was messed up someone had to come fix it. Shuttle didn't run every 30 mins as advertised, my daughter and I had to walk 20 mins after her game to get to the hotel and the very next morning I had to walk 20 more minutes so I wouldnt be late for her game. The shuttle aspect was one of my main reasons for booking this hotel! They were doing construction on the hotel and it had a bad odor! Will never stay here again!

Family

10/10

Exceptional

14 Apr 2026

Jessica

Nice views, clean room

Partner

10/10

Exceptional

14 Apr 2026

Brandy Lorena

Clean room! nice staff! the free shuttle was SUCH A PLUS!!!!

Friends

10/10

Exceptional

13 Apr 2026

Alan

Clean Room, very hospitable staff.

10/10

Exceptional

13 Apr 2026

Monica

I would stay there again. I did not get to experience the amenities like I would like but my stay was excellent. It was a pretty quick walk to the start line.

Friends

2/10

Poor

12 Apr 2026

Jondwalyn

The room on the 6th floor was nice. This property is being renovated. Not enough parking spaces because the remodeling equipment took up tje spots.

Partner

2/10

Poor

12 Apr 2026

Erin

Was not informed they were doing a complete remodel so it was loud, parking garage was a mess, none of the amenities were open. But the rooms were clean and the bed comfy. Just wish we would have known it was under construction.

Partner

6/10

Pleasant

11 Apr 2026

Amanda

Clean room, efficient staff, no oldies with previous stays, but this time my room didn’t have any hot water.

6/10

Pleasant

09 Apr 2026

Chandra

The hotel is in a pretty good location but the hotel itself needs some help. You can tell they are in the middle of a renovation. The elevator seems really sus. While we were there, one of the two quick working with a lady stuck for a couple of hours. Our room looked liked it was renovated, but it was very small and tight for 3 people. We did not take part in their breakfast buffet but heard from other guests that it was terrible and not worth the $10 they pre paid for. It did what we needed for our weekend but probably will not choose to stay there again. I will say that their complimentary shuttle driver, David was awesome! He was very kind and drove us to a restaurant and picked us up. He was very courteous and friendly.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Greg

Did Not Use The Laundry.And Not To Many Stores In The Area.That Downtown Area Should Be Thriving...

8/10

Excellent

06 Apr 2026

Alexandria

Overall I'll give 4 stars. The front desk staff were very friendly as well as house keeping. My room clean & neat. The parking for the hotel is not easy and rather awkward. Also no connectinon from parking/ garage area to the hotel. Stairway and ramp portions are a little unsafe. My sister missed her step and I witnessed other visitors do the same in the same area. Lastly due to construction things like ice was not readily available on each floor.

Family

10/10

Exceptional

06 Apr 2026

Kia

Everything was great, convenient parking, rooms were clean and spacious, and the location was perfect.

10/10

Exceptional

06 Apr 2026

Shelby

It was great very conveniently located in downtown I would definitely consider staying here again

Friends_and_family Family

4/10

Poor

05 Apr 2026

Ranette

The property was clean but also under construction, charge you 30 for an early check in even it's 30 minutes before 3. No restaurants in the area, cold water for my entire stay so had to use the sink. They offered a room change but I had already unpacked and they had no luggage racks to transfer it. The only plus was the shuttle that could take you to areas in a 1.5 mile radius of the hotel.

Self