Zaza Houston Museum District

United States , Houston - TX
HOUSTON, 5701 Main Street
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100 reviews shown

10/10

Exceptional

22 Apr 2026

Stephanie

Great place!

Self

10/10

Exceptional

22 Apr 2026

Cary

Excellent experience!

6/10

Pleasant

21 Apr 2026

Babak

Let’s start with the good: great location, and the staff is genuinely friendly and helpful.

Now, the rest. My room was so small I’m pretty sure it was designed for a cat. At 1 AM, while the spotlights from outside blasted right into the room like I was about to be interrogated, the mini-fridge started making noises like a dying robot, after searching for the source of the irritating noise I found it and unplugged it Couldn’t sleep after that.

Told the front desk the next morning. They promised to send someone right away. Spoiler: no one came. For a hotel that acts like it’s still fancy, the hallways smell like a grandma’s attic.

ZaZa might’ve been cool once. Now? Not so much. Friendly staff can’t fix a bright light, a noisy fridge, or that old-hotel smell.

Self

8/10

Excellent

20 Apr 2026

Elizabeth

Breakfast was excellent but expensive.
Our room was too dimly lit and darkly furnished, but the bed was comfortable.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Ashlee

Wonderful and helpful staff!

Self

10/10

Exceptional

14 Apr 2026

Kendra

This was such a wonderful experience from the booking, checkin, ambiance, the staff, and the peaceful rest that I received. I will definitely share with friends and plan to return.

Partner

8/10

Excellent

11 Apr 2026

John

Hallways a little noisy night.
Meeting had hotel meal, which was delish, and served very well by the staff.

10/10

Exceptional

11 Apr 2026

Shann

I can’t say enough wonderful things about this amazing hotel. I always extend my stay , because I love it so much. I have even applied to work here , if that tells you how much I truly enjoy . The staff are always smiling,Everyone is beyond kind. Service is the best. The rooms are incredible, always very clean. I am even impressed with the valet team, The area is so beautiful also. Definitely the only hotel I stay in .

Self

10/10

Exceptional

10 Apr 2026

Steve

I recently stayed at Hotel ZaZa Houston Museum District and had an absolutely wonderful experience from start to finish. The hotel perfectly blends luxury with a unique, artistic vibe that immediately sets it apart from more traditional stays.

The atmosphere is truly one-of-a-kind—stylish, eclectic, and full of character. From the moment you walk into the lobby, you’re surrounded by bold décor and thoughtful design elements that make the space feel both upscale and inviting. It’s clear that a lot of attention has been put into creating a memorable environment.

My room was spacious, beautifully designed, and exceptionally clean. The bed was incredibly comfortable, and the bathroom felt like a spa retreat with high-end finishes and a powerful shower. Every detail—from the linens to the amenities—added to the feeling of indulgence and relaxation.

One of the highlights of my stay was the service. The staff were warm, attentive, and professional, always going above and beyond to ensure everything was perfect. Whether it was check-in, housekeeping, or valet, every interaction was seamless and welcoming.

The location is another major plus. Being in the heart of Houston’s Museum District made it incredibly easy to explore nearby attractions, parks, and cultural spots, all within a short distance.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

april

Great staff all around and excellent location

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Tahnthawan

This was a good, hotel in a great district with some very nice amenities. The staff are lovely and the shuttle is fantastic. I didn’t use the pool or spa so can’t speak to this. The rooms are not as luxury boutique as I was expecting but they were certainly comfortable, just a bit in need of renovation- at least in the section of the hotel in which I was placed. Beds were truly comfy. Coffee in hallways was nice for the morning!

8/10

Excellent

04 Apr 2026

Tim

Great b

10/10

Exceptional

02 Apr 2026

Daniel

Great property!

Partner

10/10

Exceptional

30 Mar 2026

Patricia

Yes

Partner

10/10

Exceptional

29 Mar 2026

Mary

Odd decor.

10/10

Exceptional

22 Mar 2026

Jennifer

Great vibe

10/10

Exceptional

22 Mar 2026

Daniel

All around excellent spot, as always

Family_with_children

10/10

Exceptional

19 Mar 2026

Brandi

Very Beautiful and welcoming!

6/10

Pleasant

14 Mar 2026

Ralph

Although I had booked a Standard Room, 1 queen bed,
I was placed in a petite queen. I must congratulate Hotel
Zsa Zsa in providing me with the smallest hotel room that I
have ever occupied. That includes many hotel rooms in Italy which has notoriously small rooms. If you have the slightest problem with claustrophobia, go elsewhere.

Self

10/10

Exceptional

10 Mar 2026

paris

Ashley is the best, she offered us a list of things to do like locals

10/10

Exceptional

09 Mar 2026

Greg

Remember to have your room key (card) with you; so that you can operate the elevators.

Partner

6/10

Pleasant

05 Mar 2026

Jonathan

Room was fine. Just every morning at breakfast their landscaper was using a gas blower that ruined the whole experience. Very loud. No common sense to not have that done or switch to electric so there is no noise. Also area is not walkable to any restaurants. Sorta in a bad spot.

Business

10/10

Exceptional

03 Mar 2026

Donna

Rooms were clean, staff was friendly and helpful, fitness room ha a pretty good amount of machines and free weights. The complimentary cookies were delicious!

Partner

10/10

Exceptional

02 Mar 2026

john

Awesome hotel.

10/10

Exceptional

27 Feb 2026

Britton

Fantastic all around

10/10

Exceptional

24 Feb 2026

David

Amazing location. Amazing staff and even nicer rooms

Partner

10/10

Exceptional

16 Feb 2026

Stephanie

Thoughtfully designed property with perks like complimentary shuttle to/from the hotel in 3 mile radius, proximity to great museums, and little amenities like chocolates or prosecco in the room for Valentine’s Day. :)

10/10

Exceptional

05 Feb 2026

Malik

Compared to Memorial District, the Museum District was up to par in terms of the art & area. Will definitely stay here again if I am in the area.

Friends_and_family Family

8/10

Excellent

05 Feb 2026

APRIL WRIGHT

This hotel always has a really unique atmosphere. The concierge wasn't very knowledgeable but tried to be helpful. The shuttle service was extremely helpful. I would definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

05 Feb 2026

samuel

The room was spotless. The staff could not have been more accommodating. I would stay at ZaZa any time.

10/10

Exceptional

01 Feb 2026

Tolbert

Great location

Business Self

10/10

Exceptional

27 Jan 2026

Milly

All aspects of Hotel Zaza are consistently excellent. Rooms are clean & comfortable. Staff is friendly & accommodating regardless of how busy they are. Excellent restaurant. Highly recommended

8/10

Excellent

25 Jan 2026

joey

Room -good, staff -very personable and professional

Business

10/10

Exceptional

23 Jan 2026

Pamela

All staff were extremely professional & went above and beyond to make us feel welcome

Leisure Partner

10/10

Exceptional

21 Jan 2026

Wendy

An amzing stay, great staff and overal luxery feeling

10/10

Exceptional

18 Jan 2026

Meghna

Impeccable! Great stay. Great service and staff and valet. They upped the southern hospitality and I will definitely come back to stay again.

Business Self

10/10

Exceptional

11 Jan 2026

Lori

Extremely helpful staff, excellent service. Location is convenient to everything.

8/10

Excellent

02 Jan 2026

Jennifer

Everything was nice except the pillows, if you can even call them that. Pillows should be trashed.

Partner

10/10

Exceptional

31 Dec 2025

Steve

Staff great. Water pressure a bit low on 10 th floor

Leisure Family

6/10

Pleasant

30 Dec 2025

Aylin

The customer service is exemplary! The hotel is very dated though. Definitely not what we expected

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Adam

Staff was great. However, the AC in our room did not work the entire stay and the room never got below 78 degrees. Also, the bath tub drain was clogged. When this issue was raised with management, they offered to waive valet parking charge.

6/10

Pleasant

28 Dec 2025

Jenny

The hotel is old but interesting. The elevators are very old and need updating. The dining menu is weird and way overpriced. The bed was hard.

10/10

Exceptional

27 Dec 2025

Rony

The room was lovely. Outstanding service.

10/10

Exceptional

25 Dec 2025

Ellen

This is really lovely hotel with gorgeous views. Staff is courteous and friendly. Thank you!!!

Leisure Family

10/10

Exceptional

24 Dec 2025

Peter

Pleasant,helpful staff.the rooms are well appointed
It was a really enjoyable stay.
The valet parking is expensive and there is no self parking.
Monarch (the hotel restaurant)was OK. The service good,food less so(an overdone omelet)
Overall a nice stay…I will stay at Zaza when I’m in Houston.

Leisure Partner

10/10

Exceptional

22 Dec 2025

TIFFANY

Can’t wait to visit again. Everything was beyond expectations. Thank you

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

Angel

Staff was great, hotel is beautiful. Valet parking is ridiculously expensive.

Partner

10/10

Exceptional

21 Dec 2025

lule

The staff made the stay worthwhile! Service was incredible and everyone was helpful and friendly.

Leisure Family

10/10

Exceptional

20 Dec 2025

aisha

my wife and i absolutely love the zaza. our dreams include staying at one for days on end and spending quality time with their incredible pillows.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Kerry

staff and hotel were wonderful. Room was clean and a great size. The only problem was the bathroom. It was tiny with no space to put your toiletries.

10/10

Exceptional

15 Dec 2025

Dianne

I was not offered a free breakfast

Leisure Family

2/10

Poor

14 Dec 2025

MARIA

I am writing to formally express my disappointment with my recent stay at Hotel ZaZa. Based on the hotel’s reputation and pricing, I expected a high level of service and amenities. Unfortunately, my experience fell far below those expectations.

First, the property itself appears dated and poorly maintained. The rooms and common areas feel old and in need of renovation, which does not align with the image or standards the hotel promotes.

More concerning was the poor level of customer service. Interactions with staff were unhelpful and lacked professionalism, making it difficult to address concerns or receive assistance during my stay.

Additionally, several of the hotel’s advertised amenities were not even open. These amenities were a major factor in choosing this hotel, and their unavailability was not clearly communicated in advance. Paying premium rates for services that are inaccessible is unacceptable.

Overall, this stay did not justify the cost, nor did it reflect the quality one would expect from Hotel ZaZa. I hope management takes this feedback seriously and addresses these issues promptly. I would appreciate a response outlining how this matter will be resolved.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Richard

Can’t comment on breakfast but everything else was better than my expectations. The room was great.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Nikole

Best margaritas and great bar vibe!

Business

10/10

Exceptional

04 Dec 2025

David

Great service

Leisure Partner

4/10

Poor

04 Dec 2025

Beatrice

The room was very outdated, dark, old, with stains. It didn't seem very clean either. The shower and sink would not drain properly, so I couldn't use those amenities. One of the lamps in the room flickered constantly. The bed linens were itchy. I would not stay here again.

Business

10/10

Exceptional

02 Dec 2025

Mary

Very nice room, great staff, excellent food & drink.

10/10

Exceptional

29 Nov 2025

Kaci

Very nice staff super clean room

8/10

Excellent

28 Nov 2025

Robert

Loved everything but rooms too dark.

6/10

Pleasant

25 Nov 2025

Traci

Not nearly as clean and luxurious as the Dallas location

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Kathryn

Incredible staff, great service all around, beautiful corner suite

6/10

Pleasant

17 Nov 2025

Susan

The rooms are outdated. The restaurant is only able to split tabs equally and only up to three ways, because using a calculator is hard I guess? Also, a candy bar costs $8. Not worth the high price. The staff was very nice.

Leisure Partner

6/10

Pleasant

17 Nov 2025

Mohammad

Boutique hotel with Small rooms

Leisure Family

6/10

Pleasant

17 Nov 2025

Ilya

Old rundown furniture

Business_and_leisure Partner

10/10

Exceptional

14 Nov 2025

Julian

Wonderful hotel. Staff is amazing. Daughter had surgery and they went out of their way to help out

Business_and_leisure Family

2/10

Poor

13 Nov 2025

Jenny

Having stayed here before, my husband and I booked a Queen room for 3 nights and prepaid in full. When we arrived we were given a room with one twin bed pushed against the wall in a room the size of a service closet. We went back to the front desk and were told \"Expedia reservations are never guaranteed\" and that there were no other rooms available. We had to find another hotel at midnight after a hellish day of travel. The man at the desk offered no help and no apologies. And now, the cherry on top, the hotel has been holding hundreds of dollars for incidentals on my credit card since November 7th despite the fact that we didn't stay there. Hotel Zaza used to be great but this experience has been anything but great.

Business_and_leisure Partner

10/10

Exceptional

12 Nov 2025

Robert

Great staff, they did a really nice job of taking care of my wife and I!

Leisure Family

10/10

Exceptional

09 Nov 2025

Ashley

Beautiful hotel, friendly staff. Would stay again!

6/10

Pleasant

09 Nov 2025

Carol

Staff was great. Overall the carpet in the rooms and hallways were quite dirty, dingy and stained throughout all public space and in room. Really needs to be upgraded. Also, a bit disappointed in quality of housekeeping. Dust on fixtures, desk counters, the in room bar service. Not too inviting to want to splurge for an in room wine glass with dust all over it. Bathroom sink doesn’t drain well at all which we have encountered in the past. We love this location and the hotel vibe. We have stayed at Zaza plenty of times but this time the wear and tear on the hotel was really apparent.

Partner

10/10

Exceptional

05 Nov 2025

Jeffrey

The room was spotless, service was amazing, the food was delicious!

Leisure Family

10/10

Exceptional

03 Nov 2025

Paul

Clean hotel. Very friendly staff. Easy to get to places.

Leisure Family

8/10

Excellent

03 Nov 2025

Rod

Room was great and housekeeping staff was friendly. Restaurant staff was friendly, but a little off their game compared to past visits (not quite as attentive, problems getting drinks made right). The butler pantry was not as well stocked as in the past and no charcuterie board when we arrived. Still a good visit, but not quite as special as in the past.

Leisure Family

10/10

Exceptional

30 Oct 2025

Gwenda

The staff was outstanding, especially Daisy, the front desk manager and Alexandria. I had a mishap, that was soon forgotten, because of the 1st class customer service I received from these two ladies. The rooms were cozy, comfortable, and extremely clean. When the mishap, happened, I was immediately upgraded to a junior suite (which I loved), Daisy kept checking on me to make sure that the rest of my stay was superb, Alexandria as well. It was a beautiful birthday weekend from start to finish!!!! Book your stay you will not be disappointed!!!

Leisure Self

10/10

Exceptional

28 Oct 2025

Gwenda

Where do I begin, firstly let me say the rooms were impeccably clean and cozy.
Amenities were all that you can ask for, being in a hotel.
Now let me brag on Daisy and Alexandria, those ladies go above and beyond with customer service/satisfaction. I encountered a mishap (which I soon forgot about), that do not even needs mentioning because Daisy the front desk manager and Alexandria made up for that inconvenience.
Called and checked on me throughout my stay, to make sure all my needs were met.
I was upgraded to a junior suite (which I love), my dinner/drinks were complimentary due to the mishap.
I must admit I was treated like royalty. A happy ending to a perfect birthday weekend..
Ms. Daisy and Alexandria need a pay raise and a vacation because those two ladies works hard to make sure my stay was all that and more🎉❤️❤️❤️

Leisure Self

10/10

Exceptional

26 Oct 2025

Husam

Outstanding services!

10/10

Exceptional

25 Oct 2025

Sara

Great location, wonderful staff, and always down to accommodate

10/10

Exceptional

24 Oct 2025

Rebecca

Very friendly and accommodating staff. They let us check in early which we really appreciated. Enjoyed the pool as well. Food and drink prices were high. Great area to be located in, near museums and Rice University. Also appreciated the free shuttle within three-mile radius of hotel.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Vanessa

Nice room- thought it would be fancier. The bathrooms were really nice! When we got back from out event there was a charcuterie board waiting for us. Loved that suprise!!

Leisure Partner

8/10

Excellent

15 Oct 2025

Anna

Did not get fruit plate amenity despite several requests both pre and during stay.
Shuttle service left us stranded.
View from one of rooms was bleak.

Leisure Family

10/10

Exceptional

11 Oct 2025

Calvin

Royalty

If you want to be treated like royalty, this is the place. It’s beautiful & the staff is amazing. And by staff, I mean every single employee is so nice, courteous & asks if they can get you anything. Every time you leave the building & return, they say “welcome back.” So many personal touches…from a coffee bar on each floor to refreshing watermelon or pineapple water & apple caramel cookies in lobby. Different flavors daily. You’ll be surprised by how they will pamper you with a charcuterie plate, or a bottle of wine. And if that wasn’t enough they return with beverages & chocolates. I can’t say enough good things about The ZaZa. Go for yourself & take in this unique experience.

Partner

2/10

Poor

10 Oct 2025

Corey

It was traumatic

2/10

Poor

09 Oct 2025

Corey

Contemptible staff disgusting experience

10/10

Exceptional

08 Oct 2025

Corey

I was having some significant mental health issues…This was cheaper and more therapeutic.
The staff was just reflexively nice and accommodating. Sometimes all you need is nice and well intentioned people around you, in any companies, to relax, to restores
Thanks y’all ❤️

10/10

Exceptional

01 Oct 2025

Whitney

Hotel was a beautiful experience from the property to the staff. I felt like a Queen during my stay!

Leisure Self

10/10

Exceptional

01 Oct 2025

Jill

great stay

Business

10/10

Exceptional

29 Sep 2025

Nathan Paul

Staff were great.

Business Self

10/10

Exceptional

28 Sep 2025

Preston

Best place I have stayed in decades.

Leisure Family

10/10

Exceptional

28 Sep 2025

Pedro

Great facility, super nice and helpful staff, location of hotel exceeded expectations with surrounding museums, art, theater, and nightlife. Had some incidental room charges not belonging to me, double charged for room despite paying in advance, luckily I reviewed itemized bill to address charges before leaving. Management recognized the errors and promptly corrected charges. Double check your room charges when checking out

Leisure Partner

10/10

Exceptional

27 Sep 2025

Ava

I love this place! Everyone here is so nice, the food & drinks at the bar & restaurant are fantastic! I enjoy my stay every time!

Partner

8/10

Excellent

22 Sep 2025

Aline

Terrific customer service! We enjoyed the restaurant and the 3-mile car service. You can’t beat the location.

Business

10/10

Exceptional

15 Sep 2025

Scott

Great stay at Hotel Zaza. The staff is amazing, accommodating, friendly, helpful!

Leisure Partner

10/10

Exceptional

14 Sep 2025

Leonora

It was my husband's 52nd bday and I wanted to treat him . Hotel zaza in museum district was top notch. The front desk lady Savannah was so sweet and accommodating. Very professional and helped us in many ways. The pool temperature was perfect. I applaud whoever takes care of the pool. The drinks and food by the pool were convenient and all the staff at the pool were friendly. Loved the spaciousness of the room. We are gonna come back for sure. Oh love the cookies from 3 to 6 pm. It is a very thoughtful hotel, free candy offered at the checkout desk,free coffee etc. Thank you!

Leisure Family_with_children

10/10

Exceptional

11 Sep 2025

Kathryn

Great customer service, rooms a little small, but clean and nice.

Family_with_children

10/10

Exceptional

06 Sep 2025

laura

I loved this hotel. I loved the staff’s hospitality.

Leisure Family

8/10

Excellent

02 Sep 2025

Mary

Perfect location for me (Museum district) and great to have the hotel shuttle drop off service (within 3 mile radius).

10/10

Exceptional

31 Aug 2025

Johnniece E

Great experience! Wonderful staff.

Leisure Family

10/10

Exceptional

30 Aug 2025

john

From check in to check out. Everyone and thing was great only 1 single complaint I had was the bed was pretty uncomfortable. Other than that everything was great

Leisure Family

10/10

Exceptional

24 Aug 2025

JEFFREY LYNN

Great rooms
Very large
Great pool

Super support team
Fast check in
Smooth out processing by front desk staff

Business_and_leisure Family_with_children

10/10

Exceptional

23 Aug 2025

Monica

One of my favorite stays! I took my husband for his birthday and it was such a romantic hotel. Everything was perfect! The property grounds are absolutely gorgeous. We stayed in a King Balcony room overlooking the pool and it felt like we were in a small beautiful Italy village on our balcony. The room was beautiful and we were greeted in our room to a complimentary bottle of wine and charcuterie board which was actually so delicious and the meats and cheeses that were used were high quality and the grapes were so good and sweet. You do have to pay for valet parking but it was worth all $60. I felt like a princess! I didn’t open a door or lift a bag. All of the valet staff were amazing, there were 4 valet staff attending us. The front desk were amazing and we spoke like we were friends! They were so helpful checking us in. The restaurant stays open late until midnight on weekdays and later on the weekends. And the best surprise is when we arrived at the hotel there is a beautiful structure called the Mencom Foundations and you have to see them at night. They are magical! We even drove through the neighborhoods to look at all of the beautiful homes. They were huge!!!!!! All in all I give it 10000/10! Will be visiting the other hotel ZaZa in hotter cities!

Leisure Partner

10/10

Exceptional

22 Aug 2025

Austin

Staff went above and beyond to make our visit a great one. Wonderful visit! Will return

Leisure Partner