Crowne Plaza Houston Med Ctr-Galleria Area

United States , Houston - TX
HOUSTON, 2712 Southwest Freeway
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100 reviews shown

8/10

Excellent

28 Apr 2026

Tina

Room was clean. Staff was friendly and helpful.

Partner

10/10

Exceptional

27 Apr 2026

Victor

Friendly staff

8/10

Excellent

27 Apr 2026

Edward

2 elevators were broke
Toilet wasnt flushing right
All employees were nice

Partner

10/10

Exceptional

25 Apr 2026

Alex

Stay here was great, right off the highway and close to downtown for what we needed to do. Only bad thing I can say is the water didn’t stay hot for more than 5 minutes and the water pressure in the shower was horrible.
But everything else here was fabulous

Friends_and_family Friends

8/10

Excellent

21 Apr 2026

Judith

Clean room but the shower wasn't working well

Partner

2/10

Poor

21 Apr 2026

Yan

Very disappointing experience. We had to wait more than 15 minutes for an elevator—even though there are four, it seemed like only two were actually working. On top of that, the elevator stopped oddly at multiple floors even without anyone pressing the buttons, which made the wait even worse.
The room itself was acceptable, but the soundproofing was terrible. We could clearly hear conversations from the room next door—every word. To make matters worse, our neighbors were having a party and playing loud music at 11:00 PM, making it impossible to rest.
Overall, I strongly recommend avoiding this hotel.

10/10

Exceptional

19 Apr 2026

David

The staff were great, room was great. Overall, I highly recommend

Self

8/10

Excellent

18 Apr 2026

James

Room was clean & everything worked. Staff at front desk was friendy, parking ok. Will note that 1 elevator was in the process of being modernized.

Self

8/10

Excellent

13 Apr 2026

Lauren

If you need a handicapped room make sure you specify also when you check in. Other than that the hotel was great.

Family

6/10

Pleasant

13 Apr 2026

Jesus

The room was clean and organized. AC went out of order on our last day, there was no shower amenities such as body wash, shampoo, or conditioner - had to buy our own, should definitely address that. However, hotel smelled nice and clean, we also enjoyed our view and it was quiet during the night. Overall, a good decent place to stay at if you are going on a business trip.

Partner

6/10

Pleasant

12 Apr 2026

Anthony

It’s okay

10/10

Exceptional

10 Apr 2026

Ana

Breakfast was good but my room was for three people and breakfast included for only 2?

Family

10/10

Exceptional

09 Apr 2026

Javier

Beautiful property very clean made for a very relaxing stay.

Family

2/10

Poor

08 Apr 2026

Ilana

Made a mistake on the reservation date, and hotel did absolutely nothing to help the situation. Horrible customer service.

10/10

Exceptional

07 Apr 2026

Denise

Breakfast was delicious staff very attentive and nice 👍

10/10

Exceptional

07 Apr 2026

Stephen

Very clean snd nice roomd. Great breakfast. Excellent staff. Fabulous.

Self

10/10

Exceptional

06 Apr 2026

serena

Giodc

8/10

Excellent

03 Apr 2026

Julie

There aren't enough luggage carts. My sister was traveling with a large oxygen machine plus our bags and cases. Management at the desk said sometimes guests keep the luggage carts. I mean how selfish can you be. I suggested a sign needs to be posted to return luggage racks to the foyer on Reception level.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

John

For the busy weekend in Houston it was a bargain, but the property is very run down. I would def stay somewhere else next time.

Family

2/10

Poor

29 Mar 2026

Layla

Room wasn’t the cleanest. Found someone’s sock on the floor. Bathroom vanity is rusting. Killed a roach in the bathroom. Employees at the front desk talking to each other instead of helping me. Parking is $25 a day why? Elevator takes foreverrrrr.

6/10

Pleasant

27 Mar 2026

Stephen

Breakfast buffet was one of the better buffets I’ve had, plus had the option of cooking eggs any style wanted.
Main problem was both nights I was there there was too much loud talking coming from the room next door.

4/10

Poor

26 Mar 2026

Maureen

The guests and amount of chaos at the hotel made us feel unsafe. There were 12 -14 motorcyclists parked in the garage, that would blast music and smoke pot, no one told them to turn the music off or leave the garage. They were all in the lobby, and made inappropriate comments to us.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

Mary

Room was clean and spacious, staff were friendly

10/10

Exceptional

22 Mar 2026

Margaret

A tad of a way off I-20 but worth it. Great property, well take. Care of. Great part of town. Lots of restaurant options too.

Partner

8/10

Excellent

20 Mar 2026

Randa

Good location

Family

6/10

Pleasant

19 Mar 2026

Brian

Check the elevators out. Old, dirty

Partner

10/10

Exceptional

19 Mar 2026

Linda

Good

Friends_and_family Family

4/10

Poor

18 Mar 2026

Nancy

The bath towels had somebody’s hair on them, which is disgusting. There was no heat on the room and it was cold outside. The fan only blew cold air and it was 63 degrees in the room. I couldn’t sleep because it was too cold. Hotel stay was not worth $221.

Self

2/10

Poor

18 Mar 2026

ileana

Very disappointing stay. Found multiple roaches — in the bed, shower, and even on the toilet seat. One crawled on my leg while I was in bed. The room was also uncomfortably hot, and although maintenance was friendly and came quickly, the thermostat is apparently programmed and doesn’t work properly. The halls and room smelled like weed. When I showed the manager photos of the roaches, she initially dismissed them as “not looking like roaches,” which was upsetting. Friendly staff, but everything else was unacceptable.

Friends

4/10

Poor

14 Mar 2026

Linda

The hotel is very highly in need of upgrades and maintenance. We had to fix the shower head to not leak all over the place. The housekeeping team was horrible. The bathroom amenities were empty amd when we called to have them filled the house keeper was bothered. Also when we asked for all to be fille our door was left open!

Partner

10/10

Exceptional

13 Mar 2026

Jesus

Good best hotel

10/10

Exceptional

12 Mar 2026

Fabiola

Friendly staff, clean & comforable rooms, great location

Partner

6/10

Pleasant

12 Mar 2026

Jerold

The staff very welcoming, helpful and courteous. Hotel was clean centrally located to the downtown area.

Self

8/10

Excellent

11 Mar 2026

Renee

The staff was very friendly and helpful.

Partner

4/10

Poor

11 Mar 2026

Jennifer

workspace meet my needs. did not visit pool

8/10

Excellent

10 Mar 2026

Tulimalefoi

convenient location

Self

2/10

Poor

08 Mar 2026

Christina

When we checked in on 3/5, they had NO WATER. They moved us to another room, but the water went out there too. We ended up going to another hotel....staff was horrible. Lola tried to make it right....but it was too late

Friends

2/10

Poor

08 Mar 2026

Dinah

We arrived Megan at front desk was in helpful we were told there was no running water. We never were informed prior that there was an issue. Next morning I got stuck in the elevator with 5 other for 25 mins this hotel needs to be shut down it’s just not good at all last time i never in 46 yrs stayed at a hotel this bad

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Robert

Staff was very friendly and made sure the hotel was clean in all areas.

Self

2/10

Poor

05 Mar 2026

Kyle

Hotel is super outdated. The beds are probably 20 years old because all the springs are broken and you roll to the middle of the bed and wake up with back pains. The mattresses are dirty and the sheets detach all night. I say mattresses because I changed rooms in hope of a better mattress and pet odors but had the same issue. Staff was great with the circumstances and no control of rooms. The gift shop was over priced with items no one would ever need from another country. Unfortunately I would never recommend this location.

Partner

8/10

Excellent

04 Mar 2026

Jolly

would have loved to use the pool but had limited time. The pool is ot a small - medium size.

I liked this property. The room lay out and interior room furniture with a nice workig table and lovely office chair that is flexible to turn in all directions. Plus a relaxation chaise style chair with adjacent table. The service is good with good breakfast I really recommend this hotel

Business

6/10

Pleasant

04 Mar 2026

Stephanie

Moderately clean hotel. Maintenance had to fix the AC in our room and left a disgusting mess. Workout room was extremely stuffy with very poor airflow. Overall, the bed was fine and the room was a decent size for 2 people. The room was pricey for the quality.

Partner

6/10

Pleasant

03 Mar 2026

Lance

Was very dated.

Business

2/10

Poor

02 Mar 2026

Melissa

Room was clean enough but very old and outdated. No food at the hotel and the pool in the size of a bathtub. The main problem was that our conditioner was not working. They did come 4 times to try to fix it but that resulted in a terrible leak in the bathroom in which we needed to switch rooms at 1:00 in the morning. We had to be out of the room at 5:00 to leave for the airport so that was a huge inconvenience. I will never stay at this property again.

Family_with_children

10/10

Exceptional

02 Mar 2026

samy

Great stay i enjoyed the place and the clean room definitely i will come again

10/10

Exceptional

01 Mar 2026

Dawn

It was so great walking in to check in and Kenya at front desk was so friendly and helpful and smiling. Kenya at front desk went out of her way to help us and so friendly made our day after a long drive and so many people. Rooms were clean and nice. A great experience until we went to check out Friday morning. We had to leave at 630 am. Went down to check out and the lady at counter did not even get up from her chair with a blanket around her. Just said put your keys in the box. Ask her a couple of questions and she acted like we were bothering her but we will stay there again because of Kenya and the clean rooms. Great experience.

Family_with_children

2/10

Poor

01 Mar 2026

Brianna

Arrived at 6pm and room was at 75. We set it to the lowest it would go with the fan set to high. Arrived back in the room at 3am and the temperature did not change. Room was way too hot to sleep in. Ended up leaving and didn’t stay in the room.

Partner

6/10

Pleasant

27 Feb 2026

Adrienne

Room did not look like the pictures online, but it wasn't terrible.

Self

8/10

Excellent

26 Feb 2026

Elaine

One of my favorite places to stay because of the location. My only issue is I left something in my room and no one is willing to check for it. I even went to the website for lost items and I've heard nothing back.

Friends

6/10

Pleasant

25 Feb 2026

Nadege

The room was nice and the staff I interacted with her nice but the mattress was not very comfortable, charging $25 plus tax for parking is insane on top of that guests were loud, the smell of weed was very strong not only in the parking garage but the hotel as well

Self

8/10

Excellent

24 Feb 2026

Victoria

Friendly staff and kindly let us have a small work group session in the dining area- very accommodating!

10/10

Exceptional

24 Feb 2026

Rosa

All good

Partner

10/10

Exceptional

23 Feb 2026

Katrina Ann

Clean room and great staff!

6/10

Pleasant

23 Feb 2026

Jiayou

Parking is terrible. Very tight spots and posts all over the parking spots. Parking garage floor is nasty. Friendly staff.

Self

10/10

Exceptional

21 Feb 2026

Bonita

Great experience

2/10

Poor

21 Feb 2026

Johnesha

I booked this hotel through expedia. When we arrived on 2/17 and checked in we were told we had to pay full price plus a hold although we originally paid a deposit. We arrived in our room where there were no wash clothes. The first night I woke up to mysterious bites on me. We chalked it up to being a spider. As the days went on more bites appeared. Finally on 2/20 after falling asleep my husband woke up to welts on him. When he flashed his light he found BEDBUGS. We reported it to the front desk and although they gave us a new room without issue we left due to them being at the hotel. We had to check our clothes for BEDBUGS and everything we came with and threw half our items away. The hotel did allow us to check out early and canceled the last day however as of now we are out of the rest of our money because they have to open an investigation. We showed them photos of the bugs and our bites as well. We then had to spend an additional $300 on one night at another hotel.

Partner

6/10

Pleasant

20 Feb 2026

Casandra

Yes staff was friendly, the bed was a little uncomfortable. Wasn't a fan of 25 daily f or parking.

Partner

2/10

Poor

20 Feb 2026

David

If I could give a zero, I would. There were non smoking signs all over the property including as you exit the elevators on the floor we were on but....the whole place smelled like Marijuana. Not only did we smell it but the unknown couple on the elevator said the same thing. As we approached to entrance to the hotel there were people smoking Marijuana out by the front doors. The management did NOTHING!!! When we complained of it smelling on our non-smoking floor they went up there and said they smelt nothing! It was probably them smoking it! We will never return!

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Mubeen

Room was in good condition but some staff were not courteous. This hotel has a 11 am check out unlike other hotels and despite requesting a noon check out at 8 am, the staff on phone agreed to it but the room key was reset at 11 am preventing access to room. It was a hassle to go down to the front desk wait in line to then be told rudely that requesting noon check out does not mean you room will continue to work past 11 am. You need to come down to the front desk to get it re-enabled. It took 30 minutes including wait time to get the issue resolved.

Family

10/10

Exceptional

19 Feb 2026

William

Every thing was perfect for my entire stay.

10/10

Exceptional

19 Feb 2026

Kayla

Nice front desk lady made sure I got plastic ware for my ramen

10/10

Exceptional

19 Feb 2026

Hayde

Good! Room was clean and huge!!
Big plus fridge and microwave!! Keurig machine w Coffee and tea provided
Parking was extra $25! - I should have double checked that.
Not very clear on the website
Staff was very nice!!

10/10

Exceptional

17 Feb 2026

Luis Alejandro

Excelente la limpieza en las habitaciones

Leisure Partner

8/10

Excellent

16 Feb 2026

Darlene

Clean rooms, friendly staff, parking

Self

4/10

Poor

16 Feb 2026

Tahitia

Room smelled like mildew; Bathroom tub has mold growing & room windows has mold growing and staff just painted over it instead of properly removing the problem… I wish I could post the pictures!

8/10

Excellent

16 Feb 2026

Frank

The room was good. Most of the towels had hair on them. The receptionists were nice

Leisure Friends

10/10

Exceptional

16 Feb 2026

Monica

The staff were superlative. From check-in to check-out, we encountered courteous and attentive staff. Shout out to those staffing the breakfast area and the bar.

Leisure Family

10/10

Exceptional

15 Feb 2026

Candace

The bed was comfy, the room was clean and well stocked, and I had a nice view from my room of the city. I would definitely stay again

Leisure Self

10/10

Exceptional

15 Feb 2026

Manuel

10/10

Leisure Partner

8/10

Excellent

13 Feb 2026

Nicole

Clean room, friendly and helpful staff, super comfortable beds.

Business_and_leisure Family

10/10

Exceptional

13 Feb 2026

Suzan

Fresh Cllean with great customer service!!

Business Family

2/10

Poor

12 Feb 2026

Sivakumar

Rooms are not clean

Business Family

4/10

Poor

10 Feb 2026

Rosa

Checkin in was a 3 hr delayed, false alarm went off in the middle of the night, we lost our evening event because we did not have access to our room on time. Never apologize for the inconvenience. Very poor customer service experience.

Business

10/10

Exceptional

10 Feb 2026

Steven

Thevroom smelled clean and very nice. Staff was friendly

2/10

Poor

08 Feb 2026

Beatrice

Not favorable.

8/10

Excellent

04 Feb 2026

Danny

Room was not spotless. 1 Bug crawled up my britches leg

Business Family

4/10

Poor

04 Feb 2026

George

its not how i pictured it when i booked it online, false information

Leisure Family

10/10

Exceptional

02 Feb 2026

Kamilah

Very convenient for our stay. My room was very clean. The staff was really nice as well.

Friends_and_family Family

2/10

Poor

02 Feb 2026

Darielle elise

We didn’t have any towels in our room and when I called the front desk I was told they didn’t have any clean. The water pressure in the bathroom was low and one of the beds in our room was broken.

Leisure Family

10/10

Exceptional

01 Feb 2026

Trethia

The cleanliness of the room and the staff were friendly.

Family

10/10

Exceptional

01 Feb 2026

Stephanie

Clean room, great bar, and AMAZING staff! They were very helpful and friendly! I’ll definitely stay there again :)

Friends_and_family Friends

6/10

Pleasant

30 Jan 2026

Christina

It was overall a nice stay, it was clean. The location was great as it was near downtown Houston however what I didn’t like was you could see the plumbing in the shower and it was a small area of the shower that had dirt backed up but again for the most part the entire hotel room was clean minus the above, it has a pool, but no hot tub. I thought it had a hot tub and that was disappointing. The customer service was good minus checkout as our checkout time was early in the morning so I guess the staff was a bit grumpy. This is over at a hotel that you stay at because it’s affordable. It’s for the most part clean and it’s in a good area.

8/10

Excellent

29 Jan 2026

Jazz

staff was very courteous. God Bless You and thanks

8/10

Excellent

28 Jan 2026

Marc

If you prepay for a room that includes breakfast they will still charge you for breakfast and you can’t use incidental deposit for any concession purchases

Business Self

2/10

Poor

27 Jan 2026

Thomas

Service was the worst I have seen. The front desk is a frenzy and I don't think there is anyone working in the billing department. I had called to ask for a receipt (that was supposed to be sent to me according to the front desk after I checked out) and I was put on hold for 45 minutes. I try calling back and before I can say anything am put on hold again.

Business_and_leisure Family

8/10

Excellent

27 Jan 2026

Jennifer

Amazing time.

6/10

Pleasant

26 Jan 2026

Tracy

The dining area staff lacked customer service skills. Server was very rude and unprofessional

10/10

Exceptional

24 Jan 2026

Rodolfo

This hotel is in a very convenient area off of highway 69 near the medical center & the Galleria mall. Lakewood Church is also close by a few blocks away. I definitely recommend this hotel to everyone staying in Houston.

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Rodolfo

The front desk clerk “Tank” was very helpful & courteous & the hotel room was very clean & comfortable. This hotel will be my first option anytime I visit Houston. Thank you

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Edith

Room was spotless! Breakfast was amazing!

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Kathy

This is an older hotel but the rooms were very spacious!!!! Love having all the room to move around.

Business

10/10

Exceptional

21 Jan 2026

Michael

Cleanliness of the room

10/10

Exceptional

19 Jan 2026

Mykell

Clean room

Leisure Partner

8/10

Excellent

19 Jan 2026

Antwainette

Great location for dining options, shopping and Lakewood church. Could use updates, however very nice hotel to stay

Leisure Family

10/10

Exceptional

19 Jan 2026

Markell

Nice, clean and peaceful. Helpful staff.

Leisure Friends

10/10

Exceptional

18 Jan 2026

James

The breakfast was fresh, and the hotel was convenient for me to travel back and from MD Anderson Cancer Center. I will be booking my next stay in July at Crowne Plaza Houston Med. Ctr. James B. Johnson

10/10

Exceptional

18 Jan 2026

Shaneika

The room was nice, the scenery is what I loved the most.

Business_and_leisure Self

4/10

Poor

18 Jan 2026

Erol

We called the hotel before booking and asked specifically if the indoor pool was open. They said yes. We booked immediately and checked in within an hour. After payment, we found the indoor pool is closed. This was our top criterion because we’re staying with kids. The hotel admits it’s closed. We were misled.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Solomon

Yes. It was great

Business Self

10/10

Exceptional

17 Jan 2026

Roshanda

Nice