Name: Crowne Plaza Houston Med Ctr-Galleria Area
Address: 2712 Southwest Freeway, Houston, 77098, US

10/10

Exceptional

24 Jul 2026

Joe

Great

10/10

Exceptional

22 Jul 2026

Javona

The rim was so beautiful with a nice view!

10/10

Exceptional

20 Jul 2026

Lorenzo

Very accommodating staff. Parking was a breeze. Rooms were cleanly and quite comfortable. I would stay here again.

Partner

10/10

Exceptional

20 Jul 2026

Jeff

The famous “Julio Margaritas” in the lobby bar were fantastic! Bartender, Julio, couldn’t have been nicer and made the best margarita!! Clean room, tasty breakfast, and friendly staff.

Friends

10/10

Exceptional

18 Jul 2026

Phillip

Yo everybody who work there is dope cool respectful and helpful. A few workers got a chance to try my Spring Water Thuggizzle Appalachian Mountain Spring Water and the little lady in the kitchen was a sweet lady. I can appreciate my Crown Plaza because my room was cleaned breakfast was on point staff was cool and the Air conditioner was always nice and cold. Everybody who works there deserves a raise 💯 #thuggizzle

Partner

2/10

Poor

18 Jul 2026

Thu

Horrible. Couldn’t get breakfast after getting complimentary breakfast for 2.

4/10

Poor

17 Jul 2026

Janeen

Worst Crown Plaza I’ve ever seen. Elevator was even disgusting. Pool was shameful, went to take a shower and it wasn’t even clean hair etc on the bottom of the tub. Wouldn’t even shower. Front desk staff very pleasant. Bar staff I could tell didn’t want to be there. Breakfast was ok. Bed though was comfy. They. Desperately need to upgrade this property. Very run-down.

Self

6/10

Pleasant

14 Jul 2026

TruMechia

the pictures catfished me, the pictures are way nicer then what you really get. It’s definitely affordable and not completely terrible. It’s very basic and you walk in to a weird smell of muggy bleach in the lobby, interior has ok decor and the staff is super friendly so that’s a plus and no problems there. I wouldn’t recommend buying anything from their small store because it’s extremely expensive for no reason. The rooms were also very basic and a tad ‘worn’ for lack of a better word. Showers were super hot I liked that and the bed was comfy. I’m from Michigan so I was here for dream con and seen a gigantic dead cockroach in the hallway next to the vending machine and that was hella gross, is that normal to see in the south? Definitely didn’t see any in the room, I TRIPLED checked lol. Pool seemed bigger in the photos but still wasn’t bad and my group had tons of fun in it. Wouldn’t book again but it was just Ok and Ok only. Breakfast sucked too so just go somewhere else to eat if you can! Definitely spend the money to be closer to dream con if you can, your directly on a highway and it’s kinda annoying to get places IMO. hope my review helps others.

Family

10/10

Exceptional

13 Jul 2026

James

The room was clean and well maintained, and the amenities were great. Breakfast was a nice bonus if it was included with your stay. The shower was stocked with shampoo, conditioner, and body wash, which was convenient. I was also able to check in four hours early, which was a huge plus. The bed was comfortable, and the air conditioning was outstanding, easily some of the best I’ve experienced at a hotel.

Friends_and_family Friends

4/10

Poor

13 Jul 2026

Trayshawn

There a lot extra fees and double check make sure they were clean

Partner

2/10

Poor

13 Jul 2026

George

Just a very very bad overall experience. When I pulled up to check in first off I felt very unsafe. There were people that were sitting on sidewalks there were no spots to park to check in. I had to drive back around twice which you have to go all the way around the road like a circle and come back into park. When I finally checked in I got up to my room it smelled very bad, the toilet bowl had rings around it like it had not been cleaned in weeks. I called Dow stairs to get an iron for my clothes for the next day they said I had to wait until housekeeping got there the next day and did not have a time. I came in to town for a family member that was in the hospital there. That night I had some really bad news told the frontt desk I needed to check out would that be ok. They told me yes I asked for a receipt and they said that they would email me one. I received one for 129.19 and it showed credit which I never received back. The hotel told me about 150.00 insadental fee that i have not received back and they charged my card for 509.19 which i still don't know why because when i checked out they said i would not be charged the 2 other nights I did not stay. They also said I would be refunded for the night I likely stayed in the room 2 hours and checked out. I called hotels. Com and the crown plaza both and knowbody will give me answer at this time. I was told if I checked out there would be no issue at all of being refunded my money. I would like this resolved asap. Thank you

Self

8/10

Excellent

10 Jul 2026

John H

The hotel was amazing. The pool was smaller than expected. One thing that no one mentioned about parking..it was $25 a night to park. No where is that mentioned. My wife met me there with her car and we had to pay for both cars to park. When I checked out personally, I was not provided a receipt for all my charges!

4/10

Poor

09 Jul 2026

Genoveva

We had air conditioning issues. No fans were available. Receptionist had attitude.

Friends

6/10

Pleasant

09 Jul 2026

Tieasha

The room was clean for the most part. The property could use some upgrades and maintenance. For example the ligh over the room doors were dated and discolored. The elevator was slow and felt like it was unstable at times.

Family

10/10

Exceptional

08 Jul 2026

Helen

Everything was great

Family

8/10

Excellent

07 Jul 2026

Alayna

Johanna was so sweet and help me with my after needs.

Partner

10/10

Exceptional

03 Jul 2026

David

The Crowne Plaza Houston Medical Center-Galleria Area by IHG is a great place to stay for those who plan to visit Houston attractions located in the Upper Kirby, Rice University, Medical Center, River Oaks, Montrose, and Galleria areas of town. The continental breakfast and other amenities make the stay quite enjoyable. Compared to similar hotels, the Crowne Plaza is affordable and inviting.

Partner

2/10

Poor

01 Jul 2026

Craig

The online travel agency was the problem here. I paid for the option to include breakfast for our stay and the hotel couldn't see it, therefore didn't honor it, and I had to pay additional fees per plate for multiple people for multiple days: additional $$$$.

The hotel was fine and I'd stay again but not thru the online travel agency - no way.

Family

6/10

Pleasant

30 Jun 2026

Kristi

I had a problem making the air conditioning work in the fitness center.

Partner

4/10

Poor

28 Jun 2026

Aline

The room had an awful smell. I paid $50 for early check in, mind you their check in times was 4PM.

Self

8/10

Excellent

28 Jun 2026

Lesbia

The AC stopped working around 6am. I woke up all sweaty. Call from desk, started working 30 minutes later and before check out time same thing. They might be doing that for people to wake up and leave early. Not cool

10/10

Exceptional

28 Jun 2026

Jose Sebastiao Vieira De

Great hotel

10/10

Exceptional

27 Jun 2026

Melissa

Great

8/10

Excellent

25 Jun 2026

Ariel

clean room

Family

6/10

Pleasant

24 Jun 2026

Marry

The cost of the dated and run down room and lack of cleaning or re-stocking during the stay was very high at over $550 night. For that price my expectations for quality were far higher than what was received.

The staff was friendly.

Family

8/10

Excellent

21 Jun 2026

Seth

Nice. AC was a problem at first, but the staff was able to take care of it.

Family_with_children

6/10

Pleasant

21 Jun 2026

Jerod

Only one elevator working and the lobby was strange…hard to know what the amenities were offered bc no direction was given.

Partner

6/10

Pleasant

19 Jun 2026

Jazmyn

Bathroom light on the mirror didn’t , only one side. The elevator didn’t work so we had to pack everything to the third floor, i told the front desk Friday and nothing happened. The breakfast wasn’t nothing but cereal bars and a banana. Back in 2018 and 2020 this place was my favorite . It is is directly a two min walk to the mall though. No tissue in the room just an empty box.

Family_with_children

2/10

Poor

18 Jun 2026

Lynn

Travelers.....if you have an issue with your reservation and try to change your stay dates forget it. ABSOLUTELY NO CONSIDERATION FOR TRAVELERS OR TRAVEL CONDITIONS. I needed to change my stay dates (CHANGE, NOT CANCEL) and got nothing more than a cold shoulder NO!!!! I would have been better served by shooting myself in the foot and spending my time in Houston in the hospital.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Amani

Room was good staff was friendly and helpful.

Self

4/10

Poor

16 Jun 2026

Maya

Old slightly decrepit property. Lumpy mattress though the pillows were new. Staff was good at ignoring you

Self

10/10

Exceptional

15 Jun 2026

Ann

The room was clean. The only bad thing was I wasn’t informed of the cost of parking when I made my reservation.

Self

10/10

Exceptional

15 Jun 2026

Robert

Great staff. Clean rooms. Great location

10/10

Exceptional

15 Jun 2026

Amanda

Clean private room and quiet and chill

Self

10/10

Exceptional

15 Jun 2026

Christy

The kitchen staff was wonderful and one of the nicest breakfast I've had at any hotel!

Family

6/10

Pleasant

14 Jun 2026

Muhammad

Cockroach in the bathroom.

Family_with_children

10/10

Exceptional

14 Jun 2026

Hossein

-

Self

4/10

Poor

14 Jun 2026

Melinda

The staff was kind but I am not sure it made up for the overall experience. The A/C was not working properly for the first 24 hours of my stay. It is summer in Houston so this was a bit difficult to get over. The elevators were very dirty and poorly maintained. The same ties in the roo
Were dated, the microwave and refrigerator looked to be beyond their shelf life. I stayed in the suite and expected much nicer amenities in the furniture and kitchenette area. This could be an amazing place but they do not seem interested in the very basic updates. A mini fridge is less than $250 and it would go along way in presentation. Microwaves are less than a $100 and would also go a long way.

Self

4/10

Poor

13 Jun 2026

Deborah

The room was clean but sparse. Bathroom room amenities towels, tissues etc were portion controlled. 4-6 tissues in the dispenser. Had to ask 2x for extra towels. Couldn't get an extra blanket. The refrigerator & the air conditioner to be replaced. However they did offer a complimentary breakfast. The staff was very nice and answered all our questions.

Partner

6/10

Pleasant

13 Jun 2026

Robert

The place need’s upgraded. Staff was great, but there was no television service in the entire hotel. That is unacceptable. Overall, not up to the standards of a Crowne Plaza property.

Self

4/10

Poor

13 Jun 2026

Antionnay

Needs work

Partner

6/10

Pleasant

09 Jun 2026

Preetham

Place is falling apart, and it costs to park car,

Family

10/10

Exceptional

08 Jun 2026

Carolina

I love the staying here always great place

Self

10/10

Exceptional

07 Jun 2026

Asia

The room was clean parking is $25 a night staff was nice and helpful

Partner

2/10

Poor

07 Jun 2026

Stanley

150 security deposit and 25 dollars parking a day in the buffet was too expensive the rooms was not all that great the shower didn’t even get hot I think you’re ripping pickle off very disappointed me in my family

Family_with_children

10/10

Exceptional

07 Jun 2026

john

The property was close to where I needed to be and didn't take me long to get to where I was the reason I was there the only bad thing it rains pretty much every day.

Self

8/10

Excellent

05 Jun 2026

Danielle

Nice clean room and the beds were comfortable. I would consider staying here again.

Self

8/10

Excellent

05 Jun 2026

ROBERT

no premium channels on TV

Family

10/10

Exceptional

05 Jun 2026

Angelica

Would recommend to anyone to stay

Partner

10/10

Exceptional

05 Jun 2026

Angelica

Everyone was so nice and professional will stay there anytime

Partner

10/10

Exceptional

05 Jun 2026

Jennifer

I always stay here when i have to come into town for my doctors appointments. Staff is always friendly and its always clean and comfy! I do wish the parking was free or at least a little cheaper.

Family

6/10

Pleasant

04 Jun 2026

Jackeline

.

Family_with_children

2/10

Poor

04 Jun 2026

Slink

This was the absolute worst stay I have ever had at any hotel ever. I am consulting an attorney to sue this place. Where to even start? First off we got to the property and we met the woman that every bad review mentions. Nikki should absolutely be fired she is nice nasty. She asked me my name and then immediately tried to charge my card, there was no breakdown of charges or notification of the attempt. She then asked if my card was locked and that's the only reason I knew she had already attempted. I was given misinformation about the deposit and since their staff is inconsistent about the policy let me just inform you that it is $50 a night...not $200 like they will try to tell you. We stayed 7 days our deposit came out to $350. Ms. Nikki must not have liked the conversation at that point because she literally put us in the dirtiest room she could find. The bathroom was nasty and the bed was hard and had broken springs so of course we went back and requested another room. This room had better beds and was at least somewhat clean. We were then continuously charged EVERY night for parking although we were told it it would come out of my $350 deposit. I locked my card and transferred my money after the first night so none of the attempted charges went through. I notified management who said they would stop authorization but the attempts kept happening. I called again and was told they would just refund me the $350. They lied and kept the money. This hotel is worse than Motel 6

Partner

10/10

Exceptional

01 Jun 2026

Morgan

Convenient location

Partner

6/10

Pleasant

30 May 2026

Shilpesh

Noisy and the construction was going on while night for elevators

Self

6/10

Pleasant

29 May 2026

John

Nice bed, good tv, excellent ac, nice central location with ez highway access. Average but acceptable on all other counts…

Self

10/10

Exceptional

28 May 2026

Infinity

Loved it

8/10

Excellent

28 May 2026

MICHAEL

There was not hot water. But other than that . I would stay again if needed to.

Friends_and_family Family

2/10

Poor

28 May 2026

Alancio

No hot water that’s about it

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Makayla

The rooms were very spacious, and the lobby smelled so good!!

Family

10/10

Exceptional

26 May 2026

Ricardo

Pretty good location. The rooms are kind of old, but well maintained. The breakfast was great, and the staff was super helpful and friendly.

Friends

10/10

Exceptional

24 May 2026

Jacqueline

Guest and young children running up and down the hall all night until 2am. People can’t sleep

Friends

10/10

Exceptional

24 May 2026

Balaji

Clean room

Family

10/10

Exceptional

23 May 2026

Lakesha

Great location, friendly staff

Friends

10/10

Exceptional

20 May 2026

Ericka A

Very clean room. Power went out but they were more than courteous to extend my check out time. All of the staff was extremely polite helpful and professional

Friends_and_family Family

4/10

Poor

18 May 2026

Joelle

Check in was done incorrectly, not informed of parking fees, no hot water in the room, electrical sockets in bathroom were super loose and nothing would stay plugged

Partner

6/10

Pleasant

18 May 2026

Shaundila L

The person over collecting the breakfast tickets was pretty rude but the other staff were great. There was mild or dirt or residue caked on the sinks edges.

Friends

2/10

Poor

18 May 2026

Keith

Room had weird smell to it, someone half cleaned the room. There was food in the fridge from the previous guest. We had have the housekeepers change out hhr covers and sheet they looked worn. First and last time staying at this place.only q elevator worked out of 4. Not what I was expecting from a Crown plaza hotel. We were on there 2 nights so made the best of it.The restaurant food was good.Will not recommend hotel.

Partner

6/10

Pleasant

17 May 2026

adrianaa

Room was clean, TV did not work and the RR you had to flush about 10 times

2/10

Poor

17 May 2026

Francisco

In my room clean was ok but without hand soap, the towel hook broken and the hair dryer doesn’t work

Self

10/10

Exceptional

15 May 2026

Eduardo

Really great stay nice and clean very hospitable

Friends_and_family Family

6/10

Pleasant

15 May 2026

Genaro

Just a clean room

Friends_and_family Family

8/10

Excellent

12 May 2026

Mark

better elevators

Friends

8/10

Excellent

12 May 2026

Anne

Glad they had a restaurant in house. That made it easier since I didn't have a rental car. The room was clean, spacious and comfortable. The microwave didn't work:( check in and check out was easy. I had a good stay:)

Self

10/10

Exceptional

12 May 2026

Pablo Ignacio

staff very kind people

Family

4/10

Poor

11 May 2026

Mary

Parking was expensive. The room was hot!!! Unable to adjust the temperature and was not able to get a good Nite sleep. questionable individuals lurking around and in and out of the hotel didn't make me feel very safe. no security in site.

Partner

10/10

Exceptional

11 May 2026

Annette

No shower soap in our bottle in room 1715

10/10

Exceptional

11 May 2026

Mark

Rooms were very comfortable. Only thing was our shower didnt have any bathing soap as the bottle was completely empty :(

2/10

Poor

10 May 2026

Terri

No hot water. A/C not working. Avoid this place!

Self

4/10

Poor

10 May 2026

Robert

Elevators broken. AC not really working. Noisy. No free parking, no free breakfast. Bed was not bad, not exactly good either

Friends_and_family Family

10/10

Exceptional

09 May 2026

Julie

My sister and I have stayed at The Crowne three times. The rooms are comfortable with fluffy pillows and clean. Parking garage is convenient. TV options are good. The second visit our room was missing the mini refrigerator and they brought another to us right away. This visit we were missing the hairdryer but we didn’t miss it. Although I'm still they would've brought us another if we'd asked.

Friends_and_family Family

8/10

Excellent

08 May 2026

Rocio

Front staff was very helpful

Friends_and_family Family

10/10

Exceptional

02 May 2026

Margaret

Older hotel but very clean convenient to md Anderson

Partner

8/10

Excellent

01 May 2026

Renee

the room was clean and beds were comfortable. the parking was good and the staff was very nice

Family

10/10

Exceptional

30 Apr 2026

Michelle

Rooms clean

6/10

Pleasant

30 Apr 2026

Alan

Looks old, outdated, dark, and parking is substantially extra.

10/10

Exceptional

30 Apr 2026

Elda

Room was super clean, quiet, and comfortable. We reserved a junior suite for a family of 4. Only bad thing was that it only had 2 bath towels. We called front desk, but they said there were no service people that could provide us with more towels. My kids had to use the wet towels my husband and I had already used. That was the only inconvenience and unsatisfactory experience we had.

Family_with_children

8/10

Excellent

28 Apr 2026

Tina

Room was clean. Staff was friendly and helpful.

Partner

10/10

Exceptional

27 Apr 2026

Victor

Friendly staff

8/10

Excellent

27 Apr 2026

Edward

2 elevators were broke
Toilet wasnt flushing right
All employees were nice

Partner

10/10

Exceptional

25 Apr 2026

Alex

Stay here was great, right off the highway and close to downtown for what we needed to do. Only bad thing I can say is the water didn’t stay hot for more than 5 minutes and the water pressure in the shower was horrible.
But everything else here was fabulous

Friends_and_family Friends

8/10

Excellent

21 Apr 2026

Judith

Clean room but the shower wasn't working well

Partner

2/10

Poor

21 Apr 2026

Yan

Very disappointing experience. We had to wait more than 15 minutes for an elevator—even though there are four, it seemed like only two were actually working. On top of that, the elevator stopped oddly at multiple floors even without anyone pressing the buttons, which made the wait even worse.
The room itself was acceptable, but the soundproofing was terrible. We could clearly hear conversations from the room next door—every word. To make matters worse, our neighbors were having a party and playing loud music at 11:00 PM, making it impossible to rest.
Overall, I strongly recommend avoiding this hotel.

10/10

Exceptional

19 Apr 2026

David

The staff were great, room was great. Overall, I highly recommend

Self

8/10

Excellent

18 Apr 2026

James

Room was clean & everything worked. Staff at front desk was friendy, parking ok. Will note that 1 elevator was in the process of being modernized.

Self

8/10

Excellent

13 Apr 2026

Lauren

If you need a handicapped room make sure you specify also when you check in. Other than that the hotel was great.

Family

6/10

Pleasant

13 Apr 2026

Jesus

The room was clean and organized. AC went out of order on our last day, there was no shower amenities such as body wash, shampoo, or conditioner - had to buy our own, should definitely address that. However, hotel smelled nice and clean, we also enjoyed our view and it was quiet during the night. Overall, a good decent place to stay at if you are going on a business trip.

Partner

6/10

Pleasant

12 Apr 2026

Anthony

It’s okay

10/10

Exceptional

10 Apr 2026

Ana

Breakfast was good but my room was for three people and breakfast included for only 2?

Family