Hilton Houston Post Oak

United States , Houston - TX
HOUSTON, 2001 Post Oak Blvd.
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100 reviews shown

10/10

Exceptional

21 Apr 2026

brandon

Large clean room

Self

10/10

Exceptional

10 Apr 2026

Joseph

Wonderful service

Partner

10/10

Exceptional

05 Apr 2026

Pool &gym

4/10

Poor

25 Mar 2026

MEHMET

Very old and dirty building. It felt like we were staying at a no-name motel. The bath tub bottom surface was torn out and we did not know what we were standing on.

Family

10/10

Exceptional

19 Mar 2026

JAQUATA

❤️

6/10

Pleasant

18 Mar 2026

Klaus

Does not have 24/7 room service. When you are starving because flights were cancelled and you couldn't get anything to eat all day, that is quite the inconvenience. A lot of the facilities are kept extremely cold, and the sound insulation is not good. You can hear the traffic outside and the people in the room next to you. Would I stay here again? Not unless I have to.

10/10

Exceptional

18 Mar 2026

Rafter T Ranch Company - Gmail

We had a great stay. We were in for the Rodeo - Hotel was very convenient. The staff was very accommodating and the rooms were comfortable. We will be back!

Partner

8/10

Excellent

15 Mar 2026

constantine

Staff was awesome. The hotel itself was clean and up to date. The strong smell of marijuana was constant on our floor, only complaint.

Family

10/10

Exceptional

12 Mar 2026

Michael

Clean room

4/10

Poor

10 Mar 2026

Aleksey

Needs updating, horrible smell, loud AC.

Family

6/10

Pleasant

04 Mar 2026

Biagio

Definitely has seen better days.

Business

10/10

Exceptional

02 Mar 2026

George

Nice room and hotel is in a good location. Service was quite good. Parking is pricey however.

Partner

10/10

Exceptional

23 Feb 2026

Hope

Both

Partner

10/10

Exceptional

22 Feb 2026

Johanna

Great room. Will stay again

10/10

Exceptional

20 Feb 2026

Shnell

Yes room clean

Partner

10/10

Exceptional

19 Feb 2026

Fredrick

Rooms was clean staff was nice & helpful

Partner

10/10

Exceptional

16 Feb 2026

Rachel

Room was clean.

8/10

Excellent

11 Feb 2026

Christopher

Great staff, room needed maintenance. Toilet paper holders falling off wall, water diverter valve on tub was almost impossible to pull up for shower, and the spigot itself was very loose as well.

Business_and_leisure Family

10/10

Exceptional

15 Jan 2026

tamar

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Gina

Yes

Business

2/10

Poor

14 Jan 2026

Kathlyn

I stayed at the Hilton Post Oak Dec 27 to Jan 2 and stayed in room 1001, and I caught LICE. This hotel is LICE INFESTED. My son and I slept on the sofa bed, and we both caught lice. My husband and other two children did not because they were sleeping in the beds with sheets. They brought the sofa bed into our room from another room, and it was obviously infested with LICE from another guest. I called the hotel and wrote a formal complaint, and they haven’t even gotten back in touch. I wrote a formal complaint to Hilton customer service, and they also haven’t even written me back. Not one word.
Not only that, this hotel was obviously NOT CLEAN. There were six old French fries and an olive on the carpet next to our room, and they were on the floor for all six days of our stay. No one cleaned the hallway. No one cared. And now that I have called and talked to three people at the Hilton Post Oak hotel, I know that no one cares because they treated me horribly, intimating that I was lying. I told them that the lice specialist I hired to comb through my and my son’s hair gave me the maturity of the insects and eggs, and I KNOW I caught it from this hotel. I KNOW it was the sofa bed because only my son and I got it. The timing is exactly right. Bad service. I told them to check on the people staying in that room now because they could catch the lice too. They laughed at me.
Stay someplace else. This place is dirty dirty dirty, and if they mess up your stay, they do NOT CARE about

Leisure Family

10/10

Exceptional

12 Jan 2026

James

Staff was great. Location was perfect. Great room size and amenities

Business Partner

4/10

Poor

12 Jan 2026

Robert

The room felt neglected and not completely clean. The walls in the bathroom were run-down. The next door neighbors were very loud throughout the night. Water was not available for guests during the night time and early morning. I was told water would begin to be available at 10am which was too late for my trip. Overall, the hotel stay was poor.

Business Self

4/10

Poor

08 Jan 2026

Lata

Handicapped room was given. Also bathtub tiles were peeling. Curtain rod was broken. Balcony wasnt clean

10/10

Exceptional

06 Jan 2026

Seyedali

Clean and lovely

8/10

Excellent

01 Jan 2026

Jermaine

It’s always a great stay. Thank you!

Business

6/10

Pleasant

30 Dec 2025

Robert

Dear Hilton Customer Service,

I am writing to share feedback regarding my recent stay at Hilton Houston Post Oak by the Galleria. Upon arrival, I discovered that the hot water in the shower was not working. I immediately informed the front desk, and they assured me that maintenance would be sent to resolve the issue. I proceeded to the gym, and when I returned several hours later, the problem remained unresolved. The staff mentioned that the boiler was working, but I explained that while the hot water was available in the sink, it was not working in the shower, which suggested the issue was with the shower handle. They assured me once again that maintenance would be notified.

As my son and I had an event to attend and urgently needed showers, I requested a different room. Initially, I was told there were no rooms available. After I explained our situation and the necessity of having a working shower, a room was eventually found for us. While I appreciate the staff's attempts to address the situation, I was disappointed by the lack of promptness and concern shown for our comfort throughout the process. This experience does not reflect the high standards I have come to appreciate from Hilton properties.

I hope you can address this issue to help improve future guest experiences. Could you please let me know what steps can be taken to prevent similar situations? Thank you for your attention to this matter

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Gilson

Staff did an amazing job. Excellent customer service.

Leisure Family

10/10

Exceptional

23 Dec 2025

Sabrina Mara

Nice staff and clean

10/10

Exceptional

22 Dec 2025

Brandon

Great location, Easy Check in process, nice clean rooms

10/10

Exceptional

22 Dec 2025

Matthew

Great place to stay and the staff was great!

Business

2/10

Poor

16 Dec 2025

Farouk

Paper thin walls. Good luck trying to sleep
Never ever again.

10/10

Exceptional

14 Dec 2025

Fadi

Nice close to my work and restaurant

Business Self

8/10

Excellent

03 Dec 2025

Toshubin

great

10/10

Exceptional

29 Nov 2025

Scentelia

Very accommodating to your needs.

Leisure Family

10/10

Exceptional

20 Nov 2025

Landon

Clean room, comfortable

Business

4/10

Poor

09 Nov 2025

Anthony

Just a bad value all together. Other much nicer properties in the area that are priced about the same. No coffee (unless you count terrible room coffee) available in the early morning...which is insane for such a large hotel with so many business travelers. Music from wedding reception audible in room very late at night. Insane. Spent nearly a grand here for a weekend stay in a corner room, at that price point, in this area, this hotel falls far far far below expectations. Would never stay here again.

Business

8/10

Excellent

29 Oct 2025

Paul

Check-in took too long.

10/10

Exceptional

15 Oct 2025

Leah

Always a good stay here but would love to see some updates to the gym made, as well as Smart TVs in rooms.

Business Self

10/10

Exceptional

13 Oct 2025

Hassan

Excellent hotel

8/10

Excellent

11 Oct 2025

John Panagiotis

Overall good experience.

10/10

Exceptional

11 Oct 2025

DARREN

Absolutely wonderful

Self

10/10

Exceptional

03 Oct 2025

Robert

Nice hotel in a great location

8/10

Excellent

02 Oct 2025

Amy

Really nice place, I don't go downstairs, my husband and I paid her drinks, charge it to her room after doing that we never saw the bartender again. We waited for for 20 minutes..that was disappointed besides that everything was nice

Business_and_leisure

10/10

Exceptional

29 Sep 2025

Melissa

Awesome staff, the rooms are very spacious.

Leisure

10/10

Exceptional

28 Sep 2025

JIA

good

Business Partner

10/10

Exceptional

27 Sep 2025

Jakob

Big rooms, clean

10/10

Exceptional

26 Sep 2025

Michelle

Beautiful

8/10

Excellent

26 Sep 2025

Gregory

Good

Business

8/10

Excellent

24 Sep 2025

Phil

Room gad no bathtub stopper and was a handicap facility wich was ok
The problem wae we had some sort or flasging light in room all night

Business

10/10

Exceptional

23 Sep 2025

Gabriela

All good

2/10

Poor

23 Sep 2025

Brittany

Dirty and someone came in my room

4/10

Poor

22 Sep 2025

Sabeen

disappointing experience

I stayed at Hilton Houston Post Oak by the Galleria to celebrate my birthday with my sisters and mom. We got the suite but the couch did not pull open and staff insisted it did and when someone finally showed up over 45 minutes later, they too were surprised the couch was not a pull out. The sink did not drain and after multiple complaints, no solution was made. We stayed in the same room with a toilet flush as loud as an airplane engine about to take off and the customer service was not polite. I was hoping for a great experience, but unfortunately did not have the best time due to the sink, couch and service.

Friends_and_family Family

8/10

Excellent

16 Sep 2025

Demetria

Quick trip

4/10

Poor

15 Sep 2025

Guillaume

Don’t recommend, needs serious upgrades.

Hotel has a bad smell in general, in hallways, elevators. Needs a serious restoration.
1st room HVAC did not work, transferred to other room, plumbing did not work.
Staff was helpful yet smelled like booze… I felt like I was in a cheap hotel in on the strip in Las Vegas.

Business

10/10

Exceptional

14 Sep 2025

Chris

Great hotel! Nice stay!

First time staying here. Great hotel, nice surroundings.

Partner

10/10

Exceptional

13 Sep 2025

Jean Luc

Good thing

Self

10/10

Exceptional

08 Sep 2025

Mehio

The staff were very helpful

10/10

Exceptional

07 Sep 2025

Solomon

We had a wonderful stay. The location was perfect. Close to shops and restaurants. The staff was helpful and pleasant. One staff in aprticular was amazing. Jackie! She is the overnight frint desk and all around manager. Her gesture, empathy and genuine care for guests was exemplary.

Partner

8/10

Excellent

05 Sep 2025

Cameron

The stay was great everything was nice besides the elevators stopped working and they only had 1 available for some time

Leisure Self

10/10

Exceptional

01 Sep 2025

Danielle

The room was ready when we asked to check in early.It was easy amd seemless. We had a handicabable accessible room and i dont use a wheelchair but if you do then it was definitely spacious enough to manuever.

Issac in thr coffee shop understood the assignment and made our coffee perfectly! It was a short stay but it was a great one.

4/10

Poor

01 Sep 2025

Stephanie

There is a balcony but over the years it has gone down in value and service . The care for the building has decreased . No microwave , the WiFi would not work . We have to get different sets of keys cause they repeatedly didn’t work. The fridge in the room did not work . I’ve stayed here a few times before and it wasn’t this bad . Also out of the 4 elevators they had only one worked , filling the elevators or waiting a long period of time to get on. I won’t be coming back to this hotel , the balcony is not worth it .

Leisure Partner

2/10

Poor

01 Sep 2025

Verified traveler

Anywhere Else Would Be Better

Terrible. Apparently there is no management or oversight. We stayed in town for my child’s birthday weekend. We witnessed drug deals, apparent adult content creators, clothes left outside the elevator and near the pool, vomit. Literally the worst stay I’ve ever had at a hotel.

Friends_and_family Family

6/10

Pleasant

01 Sep 2025

Verified traveler

Unpleasant Smell / Very Friendly & Attentive Staff

The first day we got there, only one elevator was working and took forever. The large rug at the entrance was heavily soiled and the overall smell of the hotel was gross and musty.

Partner

10/10

Exceptional

29 Aug 2025

Amani

Everything is perfect

Business Family_with_children

10/10

Exceptional

24 Aug 2025

Stephen

Crystal clean

It was an amazing stay super clean. The guest services. People were super awesome. The pool was very nice.

Business

10/10

Exceptional

21 Aug 2025

Olive

The staff were good, and the rooms are cleaned every day.

Business_and_leisure Family_with_children

6/10

Pleasant

18 Aug 2025

Gilbert Jose

Really liked the location

Business_and_leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Lashaundra

My stay was quiet and relaxing , the view was beautiful and the staff was friendly and helpful;I’d stay there again.

Leisure Self

10/10

Exceptional

11 Aug 2025

Taylor

Loved it here!! We'll definitely be back! Very clean & safe feeling for my family & I. Love the pool access room!

Family_with_children

10/10

Exceptional

04 Aug 2025

LaWanna

My stay was very exceptional everything about my stay was amazing it was relaxing peaceful the room was comfortable, spacious shuttle service in a 2 mile radius was nice to have. Front desk was nice asked for a microwave and when I came back it was in there nothing bad to say. Will be back

Friends_and_family Friends

10/10

Exceptional

04 Aug 2025

PAOLA

Great service. Loved the breakfast

Business_and_leisure Self

10/10

Exceptional

04 Aug 2025

Cherice Janice

Nice hotel with pleasant staff. Valet and self-parking cost was pricey but convenient.

6/10

Pleasant

03 Aug 2025

Matthew

Staff was very friendly and helpful. The restaurant had great food and the portions were acceptable for the price. The bed was comfy and clean.
Unfortunately, the room had some issues that were deal breakers for me and cleanliness was one. The pool was filthy and had so much chlorine you couldn't see through the water.
The staff was very responsive and promptly addressed all issues I reported. The best thing about this place was the staff.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Kashina

Walkable and conveniently located.

Leisure Family_with_children

6/10

Pleasant

31 Jul 2025

Apharat

The showerhead is not working properly, and the room smells like urine.

Friends_and_family Family

6/10

Pleasant

30 Jul 2025

Asia

Disappointed not a real balcony

Leisure

10/10

Exceptional

25 Jul 2025

Raquel

I was on a tight schedule and when i arrived the front desk told me there would be a wait cause the room wasn't cleaned yet. They could have waived my valet parking or even just apologized. This would be the only thing i want happy with. The bartender was great and friendly

6/10

Pleasant

24 Jul 2025

Debra

Room too often would smell like marijuana, from vents, tub was always ankle deep showering, poor drainage

Leisure Family_with_children

6/10

Pleasant

16 Jul 2025

Hungtao

Hair dryer is broken. Not enough drinking water.

Business Self

2/10

Poor

02 Jul 2025

Aleathea

The first day we arrived there was no water or AC for over 24 hours!!! I had to wash up with water bottles, and they didn’t want to give me that. It was so hot omg. The customer service was horrible. They said they will comp me 1 day but they didn’t. Horrible hotel and will never go there again. If I can give 0 stars I would..

Leisure Friends

4/10

Poor

01 Jul 2025

pleasure

The hotel was very aged, walls and bathtub Stained. Over priced at $300 a night. Water pressure and plumbing issues. MANAGEMENT WAS Pleasant in the sense of trying to accomodate the unpleasant feelings of the stay breakfast 🙃

Leisure Self

2/10

Poor

01 Jul 2025

Rupali

Hotel had no water. We had to book another hotel they promised to refunf through expedia and i have not heard back from them ir aexpedia. We had 5 rooms nooked. Stayed there for a few hours without water. When we spoke to the front dest they advised us to change hotel as they were not sure when they would have the wayer back. Please send my refund as promised ASAP.

8/10

Excellent

30 Jun 2025

Victoria Michelle

Nice property. Convenient location between restaurants and shopping. Galleria mall in walking distance. Our toilet wasn’t working properly and maintenance quickly resolved the issue. My only main concern was I expected more of the room for what I paid which is probably an Expedia issue more than it is the actual hotel. I paid for premium and basically got a standard room which I will dispute with Expedia directly. Overall great stay!

Leisure Friends

8/10

Excellent

29 Jun 2025

Nneka

The property is beautiful overall. Our bathroom was a bit dated and in need of some minor cosmetic repairs in my opinion, but it gets the job done

10/10

Exceptional

27 Jun 2025

Verified traveler

Great hotel in Galleria area with lots to enjoy around you!

Business_and_leisure

2/10

Poor

27 Jun 2025

Edward

Didn’t even stay cause they had no running water and no ac and Expedia would not refund

10/10

Exceptional

26 Jun 2025

Anne-Marie

Made a reservation at the last minute. The desk person was very helpful with getting us checked in.

Leisure Partner

10/10

Exceptional

26 Jun 2025

Celeste

Great location, close to a lot of shopping, restaurants, and business areas. Easy check-in and the quality rooms.

Business Self

2/10

Poor

22 Jun 2025

Jennifer

The hotel had extremely unfortunate luck the weekend we visited... with the main water pipe bursting leaving the hotel without water for 24+ hours AND no A/C in the 90+ degree Texas heat. This was all unlucky, but the worst part of the situation was the hotel managers lack of accountability and inability to help us make our trip better. we were given the opportunity to go to a new hotel downtown which was much nicer (hilton americas) but we were told we would have to go there one night, come back to post oak, and then go back to the other hotel is everything was still broken... which it all was. We ended up spending over $100 on Ubers going back and forth as we were out of town for a concert... the managers gave us free coupons for the bar, which was nice, but we spent hours of our trip uncomfortable and upset due to their attitude. Would not recommend.

Leisure Friends

2/10

Poor

22 Jun 2025

Brandi

This was a horrible experience. The water was turned off the first night we checked in and was still off the next morning. The whole hotel had zero water and no a/c. Had to try and find a new hotel at last minute on a busy concert weekend and the hotel was not helpful or helpful with the inconvenience we incurred. This should be reported to the health department. Not being about to wash, brush teeth or use the bathroom as well as broken a/c made for an awful experience.

Leisure Friends

2/10

Poor

20 Jun 2025

Paolo

AC and water were both broken. Rooms desperately needed updating. I felt bad for the employees, they were all wonderful and couldn't help the fact that the water and AC were off for the entire hotel and had to deal with that.

Business Partner

4/10

Poor

15 Jun 2025

Kimberly

One night stay w children. Arrived at 3:50pm and was told my room wasn’t ready and still had to wait to check in. While trying to check in the lady was in her cell phone most of the time and kept telling me to hold on. Then put it down and got on the hotel phone as she told me my room still was not ready. As I asked rudely if check in was supposed to be at 3pm she then rudely says yes but we were sold out last night so we’re busy. Then her coworker offers 2 free beer or wine tickets for the bar. Room was ok but AC didn’t really cook properly and was loud AF. Went to take a shower and had no cool or warm water. It was boiling hot on all settings and had to sponge bathe in the sink. Last but not least the plugs were broken in restroom and could not do my hair or get ready so had to do everything in the room off the lamp plugs. Not sure if I’d stay here again. Only great thing was the valet service. Their service was extraordinary and one of best valet services I’ve used.

Friends_and_family Family

10/10

Exceptional

11 Jun 2025

Travis

Location

10/10

Exceptional

01 Jun 2025

Boyd

Had a great stay. Staff are polite and friendly

Business_and_leisure Family

10/10

Exceptional

29 May 2025

William J Carter

Great place very clean

10/10

Exceptional

28 May 2025

Jack

Great place to stay! Excellent hotel! Very clean and elegant!

Business_and_leisure Partner

10/10

Exceptional

28 May 2025

Karen

Exceptional , clean comfortable. Very accommodating my granddaughter needed to warm her food.There was no microwave in the room , they brought one up to the room !

Business_and_leisure Family_with_children

10/10

Exceptional

27 May 2025

Kendra

The staff was really nice and very welcoming

Partner

10/10

Exceptional

26 May 2025

Drucilla

Near and clean