Name: Embassy Suites By Hilton Houston Near The Galleria
Address: 2911 Sage Road, Houston, 77056, US

6/10

Pleasant

23 Jul 2026

Oscar

The staff was friendly & helpful. Like breakfast cook to order. The room was cleaned, however, outdated compared to other similar hotels. Did have issue with AC at night, not cooling properly.

2/10

Poor

21 Jul 2026

Annette

The rooms are very old and dated. The air conditioned did not work well, I set it on 68 but the room never cooled below 75. The last day there was a transformer that went out at the property so the hotel was left with no electricity. I had to walk up four flights in a dark stairwell with no help drag my luggage and belongings back down the stairs again in complete darkness by myself and walk with my belongings over half a mile to another hotel. The hotel provided no staff to help or offer a ride to the hotel that they selected for me to stay in without my knowledge. This all happened on a 95 degree day in Houston. Terrible

Self

2/10

Poor

19 Jul 2026

Aerin

The Air conditioning for the whole hotel was out. We were miserable. They didn't even discount our room.

10/10

Exceptional

15 Jul 2026

Antoine

The breakfast

Friends

8/10

Excellent

12 Jul 2026

Yolanda

It was an ok stay

Family_with_children

10/10

Exceptional

12 Jul 2026

Kandy

Pros: Hot Breakfast, Comfortable beds, Hot water in shower, Talia was very professional, courtesy and attentive. Has a happy hour doe adults that was pleasant

Cons: Hot Tub was lukewarm, and pool was cool

Family_with_children

10/10

Exceptional

12 Jul 2026

Gloria

Loved the ambiance, great breakfast, clean room and great service. I can stay there time and again.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Brittany

IT WAS GOOD FOR THE PRICE

Partner

8/10

Excellent

09 Jul 2026

JIM

This is an older property which needs to be refurbished a bit. However, the staff was great.

Family_with_children

10/10

Exceptional

09 Jul 2026

Sylvia

Everything was excellent! I will stay here again.

Partner

4/10

Poor

07 Jul 2026

Randy

Unfortunately, our experience was very disappointing. The hotel was dirty, and the overall cleanliness did not meet expectations. The staff was often unavailable when we needed assistance, and when we were able to find someone, the service was unfriendly. We were repeatedly told they were short-staffed, which seemed to affect every aspect of our stay. The manager also appeared to be in a bad mood and was not welcoming or helpful. Overall, the lack of cleanliness, poor customer service, and inadequate staffing made this a frustrating experience. I would not choose to stay here again.

Family_with_children

8/10

Excellent

07 Jul 2026

Homar

Great location and friendly staff

Partner

8/10

Excellent

07 Jul 2026

Jessica

Clean room and friendly staff. Great location.

Self

2/10

Poor

06 Jul 2026

charles

Electricity was off when we went to check in. They put us up at affiliate Home2 suites down the road. Horrible hotel. We paid for Embassy and got a cheap substitute with no attempt to make us whole. Bad experience.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Sade

The hotel staff were very helpful. The hotel’s jacuzzi was cold. The hotel room was warm, the air conditioner wasn’t working properly. Overall it was a good stay, but they need to fix the things above.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Jamekia

Love the whole experience, the staff.The amenities , the room service , the pull , the gym
, the manager's special , the bar , everything

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Antonio

Great staff friendly throughout but was a bit outdated, could use a significant upgrade but the amenities made up for that

Family_with_children

10/10

Exceptional

03 Jul 2026

Ruben A

Clean room

10/10

Exceptional

01 Jul 2026

Lirys

Location, breakfast

Family

10/10

Exceptional

30 Jun 2026

yamin

Staff was amazing. Breakfast was delicious.

Partner

6/10

Pleasant

27 Jun 2026

Ricardo

.

2/10

Poor

27 Jun 2026

Brynda

The stay was okay until the AC didn’t work at 3am. I called the front desk and she said maintenance wouldn’t be there til 8-9am. I said okay so what’s the resolution right now? She moved us to another room which was the right thing but I have 3 small kids so waking them all up and packing to go to another room was not ideal at 3am :/

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Daniel

My family and I had a remarkable experience. This was my first stay at Embassy Suites. I can assure you that it will not be our last. The staff were very professional and friendly. The set up of the hotel gives a feeling of Paris. The inside rooms overlooking the lobby is a beautiful architectural design.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Alfonso

I was there for the Portugal Fifa game with my son.
Every thing went according to plan, great job embassy suites. Always bringing your A game. Will definitely be back

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Clarisa

Front desk day staff was amazing and helpful. The room was outdated, ceiling looked like it was damaged from leaks. Dry wall/ceiling was falling apart and bathroom had hair in shower. The hot tub was cold.

Friends_and_family Family

4/10

Poor

24 Jun 2026

Erick

Property is under new ownership with new rules and reduced amenities for an Embassy Suites property. Water faucet from our shower wouldn’t properly close therefore an all night drip was heard . Have to present your “ little coupon” if you want an omelette in the morning as well as being limited to two drink vouchers for HH .

Friends_and_family Family

2/10

Poor

23 Jun 2026

Brenda

Planned and entire itinerary for my husband's father's day weekend here. Because of the rain chances, I choose a hotel that would offer an indoor pool and hot tub. I even called before booking to verify that they did have them and that they were fully functional. I was told they were. We arrived Saturday afternoon, to the room not being ready. When we finally got to the room. The room had a terrible odor. It was HOT, and quiet honestly, for a suite, in a horrid condition. Furniture was dirty, curtains ripped, headboards with paint slapped on in the most sloppy way. We tried to make the best of it and just called to have the AC checked while we visited the \"heated pool\" and hot tub. #1, the heated pool, was freezing. The hot tub, was at 93°. We had 2 kiddos with us, so they spent most time in the hit tub because the pool temperature was almost intolerable for them. After starting the hot tub jets, we noticed the water was green, yuck. 1 kid ended up sick to ger stomach after out visit. #2, The AC was checked, but room temp never got better. Lastly, the elevators, garbage, honestly, probably a safety hazard. First time on, it took us to the 5th floor, never opened, and went back down . This was ABSOLUTELY no where near the expirience I was expecting my husband to enjoy, especially for the price of 1 night. Save your money & go else where. You'll save yourself the headache, literally. This place is worn down. Shame that Hilton would put it's prestigious name on such a bad spot.

Family_with_children

4/10

Poor

22 Jun 2026

Selina

The overall stay was disappointing, especially given that this location is more expensive than others because of its downtown location. If plenty of parking is available, it is unclear why guests are required to pay for it. The toilet had flushing issues even with minimal use, and there were no welcome amenities provided, such as treats or even a bottle of water, unlike other locations. Housekeeping only came to the door upon request, and many staff members did not speak enough English to communicate effectively or address concerns. The main room also had TV access issues, and there was no remote control in the unit upon arrival.

Overall, this was a major disappointment. The issue was not necessarily the hotel brand or name, but rather the quality and availability of the staff and services provided.

6/10

Pleasant

19 Jun 2026

Everett

Hotel was decent. Slightly outdated. Elevator takes forever and there's no stairs. Convenient location though.

Self

8/10

Excellent

15 Jun 2026

Elizabeth

The staff were all very friendly including the front desk and the ladies at breakfast. I appreciate the very clean room and the fact that it didn’t smell because this is an older hotel in The Galleria area. I booked a king suit and definitely worth the space.

Self

6/10

Pleasant

09 Jun 2026

Jeanette

Galleria area is always beautiful, hotel was average for the area

Partner

4/10

Poor

08 Jun 2026

Luis

La atención de la recepcionista fue muy buena, se encontraba apenada por la situación. Las instalaciones realmente dejan mucho que desear, la piscina con una nata horrible en el agua, el ascensor dejó de funcionar y al entrar al cuarto tenía un olor muy desagradable, cortinas sucias, respaldar de la cama descarapelado. Preferimos irnos al Hyatt más cercano aún cuando eso significara perder lo ya pagado ya que no nos hicierons refund.

Family_with_children

4/10

Poor

05 Jun 2026

Angela

TV did not work in the bedroom. We were notified 30 minutes before water was cut off

Partner

10/10

Exceptional

04 Jun 2026

Lea Ann

Excellent Stay!!

Family

4/10

Poor

28 May 2026

Elizabeth

They definitely doctored the photos of this place. There are cosmetic upgrades, but the bathroom needed a serious overhaul. The hotel itself is pretty old. Additionally, the fire alarm went off three times because “things burned in the kitchen” or something. That made zero sense at 1:15am. There is also a very high deposit that was never mentioned until I checked in.

Family_with_children

2/10

Poor

27 May 2026

James

Had bed bugs I my room this place is going down

Friends

6/10

Pleasant

26 May 2026

Steve

First of all, the staff are all awesome! However, we stayed there twice within 1 week, and both times there were problems with the elevator. Many things are worn out or dated. I removed the toilet tank lid to tighten the flusher so it would work. The faucet was loose. The a/c didn’t work great during our first stay, and froze us at 74 the second time. It didn’t seem that changing the temperature did anything. Breakfast was nice.

In summary, the staff are great, but the building is not in great condition.

Friends_and_family Family

4/10

Poor

25 May 2026

Vernon

My room personally had no hot water pressure nor did the toilet handle flush

Self

10/10

Exceptional

19 May 2026

Steve

Staff was extremely nice. Elevators were very slow.

Friends_and_family Family

8/10

Excellent

17 May 2026

Bernice

Property is worn, low toilets, furniture is worn and needs replacing. Staff very helpful. Refab would do wonders for property. Needs more handicapped parking.

Family

10/10

Exceptional

16 May 2026

Jackquelynne

Exceptional location walking distance from Galleria and trails. Restaurant parking in some areas were challenging but we made the best of the situation.

Friends

10/10

Exceptional

12 May 2026

kavir

Good location and facilities.

6/10

Pleasant

11 May 2026

Shadasha

The common areas were nice, and the staff was friendly during check-in. However, the room itself was a bit disappointing. There were stains on the furniture, and the headboard had noticeable scratch marks that had damaged the material.

The bathroom appeared clean at first glance, but the tub looked dingy and had clearly been repainted in several areas. The sink faucet was also misaligned, leaving visible gaps, and the sink stopper was broken, so it had to be removed for the water to drain properly.

Overall, the room was clean enough for the price, but it did not meet my expectations. One of the main reasons we chose this hotel was the pool, but the water was freezing cold in the morning, making it unusable for us, which was disappointing. The elevators also need repairs, they closed on more than one guest during our stay.

Friends_and_family Family

4/10

Poor

09 May 2026

Misato

The breakfast was the only food thing about this place. Unfortunately it’s just so old and it’s dirty…

4/10

Poor

08 May 2026

Charles

I have been visiting Houston every year for the past 8 consecutive years for an annual convention, using the Embassy Suites due to its great location. Unfortunately, I have seen a continuous deterioration of the building and rooms!
The Premium floor room I was staying in as a constant bad smell coming from the (un-used) bathroom, I assume from the vents, the furniture is very old and uncomfortable - the bed headboard was a disaster. It looks very old and outdated.
Embassy Suites lost an annual customer....

Self

8/10

Excellent

07 May 2026

Frederick

The hotel was clean, the bed comfortable the pillows were great. Pool clean and hot tub excellent. The only down side in my room was the tub/shower controls. The knob was falling off and it took 2 men and a boy to shut it off without dripping. I think the bathrooms need to be updated and the hotel will be great all around!

Self

10/10

Exceptional

06 May 2026

Alina

Beautiful hotel and wonderful breakfast. Will recommend this 100%

Family_with_children

10/10

Exceptional

01 May 2026

Luis

Safe parking lot clean hotel

Family_with_children

10/10

Exceptional

28 Apr 2026

Dwayne

Customer service and staff were awesome!

Partner

10/10

Exceptional

27 Apr 2026

Valeriia

Clean room, friendly check-in, good breakfast, beautiful ambiance

4/10

Poor

26 Apr 2026

Luis

Everything was okay just the room was really hot the entire night.

Partner

10/10

Exceptional

14 Apr 2026

Von'Shae Cunningham

Clean rooms

10/10

Exceptional

08 Apr 2026

Vladimir

The hotel location worked for us very well. The area is well-maintained with a lot of restaurants and shopping malls in the walking distance. Hotel rooms are clean and spacious. Breakfast was very good and the hotel provided the Happy Hour every day with drinks and snacks. We will definitely recommend this hotel.

Family

10/10

Exceptional

08 Apr 2026

Jose A

The place is very clean and the staff is super friendly. The bartenders Diana and Karen are awesome! We had no complaints besides the pool not being available specially when you have little kids. They really need to work on that. The breakfast is awesome the best I’ve had in any hotel. All the staff are super friendly and they do an amazing job!! Keep the amazing job staff with the great customer service and how clean the place is 🙌 please just make sure the pool is fixed asap

Family_with_children

10/10

Exceptional

07 Apr 2026

elizabeth

All was good and they did have the elevator working.

Self

10/10

Exceptional

06 Apr 2026

Ignacio

Room clean and refreshing. No pets

Family

10/10

Exceptional

05 Apr 2026

Louisa

Wonderful!

Family_with_children

10/10

Exceptional

04 Apr 2026

Luis

Has enough parking
Breakfast is excellent

Partner

4/10

Poor

03 Apr 2026

Ashley

The pool was closed without notice. Toilet was broken had to change rooms

Family_with_children

10/10

Exceptional

31 Mar 2026

Laura

I loved the hotel.

10/10

Exceptional

30 Mar 2026

Andrew

The staff was very accommodating, we ended coming in late and was greeted with a smile and was taken care of. I would recommend staying here and will stay here again. 10 stars if i could

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Latieka

It was okay for the stay I love embassy this one was a little older than the ones I usually stay at. Pool and hot tub weren’t open

6/10

Pleasant

23 Mar 2026

Francisco

Staff is attentive and do everything they should or can for there guest, they provide a good breakfast, and drink vouchers, but the hotel itself has AC issues, wasn’t cold, rooms are out dated, and need repairs, headboard had holes, along with the mattress, sheets coming off the bed, door to the bedroom wouldn’t close.

Family_with_children

10/10

Exceptional

22 Mar 2026

David

Customer service was exceptional. From the check in to the happy hour - the staff is awesome!!

Self

8/10

Excellent

21 Mar 2026

Pauline

The entire time we stayed not one person came to clean out each day. We made sure no notice was on the door. We had to ask daily just for clean towels.

Partner

8/10

Excellent

19 Mar 2026

Peachy

Clean room, bed is comfy but headboard need replacement as it not aesthetically pleasing to the eye knowing this is within a Hilton hotel chain so pls keep the brand to be fabulous and popular to what it’s been known for and not tainted.Breakfast is missing some essential to some like no bacons/sausages unless it was incorporated to the omelettes for a cook to order and my favorite yogurt or boiled eggs which for some people might be a healthier option for a breakfast is also missing to start a great morning.Staff are great and welcoming but needs improvement for housekeeping especially in taking care of the smell and cleanliness of the hotel mainly the ground or guest restroom which can leave a lasting impression on their guests that can make or break the hotels overall rating or reviews.Cleanliness is a big deal for a comfortable stay and it just being polite and being respectful of one’s personal space once a guest decided and chose to stay in this hotel so pls be mindful in this area.Thanks and overall it was a great overnight stay though!

Partner

4/10

Poor

18 Mar 2026

Corley

Our room was clean, but a lot of furniture was torn up. The hot tub did not work the entire time we were there and the indoor swimming pool was freezing and we did not have hot water last night. We had to wait till the morning to take a shower after swimming, which was gross.

Family_with_children

2/10

Poor

18 Mar 2026

Vicky

The sink and the toilet were not draining the whole time. The indoor pool was dirty,cloudy and-extremely cold. The a/ c is not working properly. The worst experience ever

Family_with_children

8/10

Excellent

18 Mar 2026

Rebecca

As others have mentioned, the hotel is dated. Needs a remodel but for location and price it was good.

Friends_and_family Family

4/10

Poor

17 Mar 2026

Stacy

While the location is in walking distance to The Galleria mall the hotel is in need of a renovation. Everything is old and outdated and not worth the price per night they ask for. Staff was amazing and attentive

Family

4/10

Poor

15 Mar 2026

Emilio

Nerds a good cleaning hot tub didn't work and air conditioner in room barely worked.

2/10

Poor

15 Mar 2026

Emilio

Place was not well maintained hot didnt work and room air conditioner barely worked.

Partner

2/10

Poor

15 Mar 2026

Pamela

When I first checked in and got to the room the staff had left the thermostat at 66 and the room was freezing and it was a cool night. I had to sleep in my clothes it was so cold. They claim there were no other rooms available. I asked for a late check out the night before till 12. As I was headed for a walk I checked t the front desk to make sure I was charged for another day. When I get back to the room my key was deactivated.
The poor staff at the front side oh they didn’t give you another key. No! And I mentioned to you and you didn’t mention it either. They thought it was funny that the guest had to walk back down to have the key activated again. Poor poor communication skills.
The general manager Marko at sage rd in Houston promised me 5000 Hilton points for a horrible first night. This is by far the worst embassy suites I have stayed in. Fix the phones and the showers and get new headboards. !!!

6/10

Pleasant

14 Mar 2026

Rodrigo

I believe the front desk staff could show a bit more judgment and customer service; with just a little flexibility, they could really make a difference.

10/10

Exceptional

12 Mar 2026

Jilnell

Convenience

6/10

Pleasant

12 Mar 2026

David

The rooms phone did not work and they did not get it fixed after requesting. Food was OK, not great, Room was OK not great. Overall we were disappointed but just one night.

Friends_and_family Family

8/10

Excellent

06 Mar 2026

Zayda

Sadly didn’t have time to enjoy the pool. Hotel was very nice. Beautiful palms trees and flowers. Never seen that before inside a Hotel. Breakfast was amazing. Very clean and love that they can make you omelettes. Felt like the restroom could’ve been cleaner. Didn’t like that you have to pay for parking. When booking online it showed taxes and fees were in the total, Only to find out parking was not included. I also felt like the whole staff could’ve been friendly. Not just the one checkin you in. I asked a question and just received silence until she was good and ready to answer. More concerned about telling the other girl how to enroll someone into the member thing.

Family_with_children

8/10

Excellent

06 Mar 2026

Maria

The sink was filthy. The staff changed her demeanor when she saw my AMEX card.

10/10

Exceptional

05 Mar 2026

Sarah

Loved everything about this place

10/10

Exceptional

27 Feb 2026

Ramon

The room was cold when we got in. I changed the temperature and it never warmed up. I ended up turning the system off.

Other than that, everything was great!

Partner

10/10

Exceptional

23 Feb 2026

Dhanasekar

Excellent stay. Food was delicious.

4/10

Poor

21 Feb 2026

chelsey

Pool closed

8/10

Excellent

20 Feb 2026

Byron

Breakfast was great and the suites was perfect

10/10

Exceptional

20 Feb 2026

Oleksandr

Very professional and friendly staff

Family

2/10

Poor

18 Feb 2026

Bennett

No disclosure about the $35 parking fee

Partner

8/10

Excellent

18 Feb 2026

Andrii

Service, staff are pretty good.
Be aware that parking per night is 35$ not 25$ as official poster says and lady on the front desk confirmed that price is 25$, but charge 35$

6/10

Pleasant

18 Feb 2026

Gina

While the location is excellent and your front desk team was consistently welcoming and professional, several issues during my stay significantly impacted the overall quality.Room: Unfortunately, the room’s location—adjacent to the laundry room and a malfunctioning ice machine—resulted in continuous noise and inconvenience. Upon arrival, I noted there was no security peephole on the door. The in-room phone was nonfunctional for the entirety of my three-night stay, despite an attempted maintenance visit. This made communication with staff extremely difficult, forcing me to visit the front desk in person for ALL requests. (Wi-Fi pw, extra towels, wake-up calls etc ) Additionally, towels were inconsistently textured (soft to scratchy), and I ter noticed a permanent sticker displayed on the television stand instructing guests to retrieve ice from the front desk, which detracted from the room’s presentation.Dining: Breakfast and evening reception offerings were below expectations for the Embassy Suites brand. The buffet food was lukewarm, coffee weak, and juice unpalatably bitter. The omelets were made to order but lacked substance, and breakfast meats were not visibly presented, requiring guests to ask staff specifically. The evening reception selections minimal, wr chose to dine elsewhere after the first day.Additional Concerns: The elevator service was notably slow. The $25/day parking fee for an open, unsecured lot accessable to a busy street was unexpected and concerning

10/10

Exceptional

17 Feb 2026

shantrell

Beautiful hotel and nice breakfast

10/10

Exceptional

15 Feb 2026

Khiry

Food

Partner

10/10

Exceptional

15 Feb 2026

January

Top tier, room cocktail hour and breakfast. Thank you

10/10

Exceptional

15 Feb 2026

William

Breakfast was great

Business_and_leisure Partner

10/10

Exceptional

14 Feb 2026

Tomas

Asome Breakfast and very clean

Partner

10/10

Exceptional

13 Feb 2026

Altangadas

Perfect

8/10

Excellent

12 Feb 2026

Marsha

Yes room was cleaned

Leisure Family_with_children

6/10

Pleasant

11 Feb 2026

Angela

The staff was great!!

The room was horrible!! The bathroom tub had caulking all on it!! It needs to be replaced one of the TVs wasn't working at all.. It was in room 304!!

2/10

Poor

09 Feb 2026

Ali

My sister and I were in town for the \"ice event\" in Houston. I inadvertently booked the wrong Embassy Suites and did not purchase trip protection because I was literally sitting in the parking lot. When I realized what had happened I called the correct Embassy to see if the reservation could be transferred. I was told it could not, but that she could \"cancel my reservation\". I told her no, that we would make the 45 minute drive to the correct hotel. When I arrived to check in, she had cancelled my reservation and could not retrieve it. She charged me an additional night and so got the money from the 3rd party reservation and the one I had to pay her for on the spot because she cancelled my reservation. Oh and then she wanted to charge me $45 to park in the parking lot for one night. Bait and Switch. The hotel was grimy. Peeling paint, torn wallpaper, room service trays littered the halls, glass in elevator was disgusting. Breakfast was nice and staff was lovely in the restaurant. Not my usual experience at the Embassy. If it wasn't for the entire town shutting down, I would have gone elsewhere. Bad experience.

Leisure Family

8/10

Excellent

09 Feb 2026

Janice

Room was very clean and just the space I needed. Staff very friendly.

4/10

Poor

04 Feb 2026

Toni

There is alot of maintenance issues at the hotel. The bathroom door didn’t latch shut in the room I was staying in. Additionally, the bathroom floor had dirty foot prints on it. Good luck finding ice anywhere in the hotel even though they have ice buckets in the room. Supposedly there are free bags of ice in the store area but there was not and I asked the front desk they said the only ice machine in the entire building broke. The elevators is slow and the right one is sketchy like it’s going to break with you in it. Breakfast was shutting down at 9:00 am even though it claimed to be open until 10:00 am.

The pool and hot tub does not work and hasn’t for months. ( I stayed there previously )

The front desk staff was amazing last time I was there but this time the lady was rude each day I interacted with her.

Business

4/10

Poor

03 Feb 2026

Jermaine

The hotel was very cold. Staff wire coats. The room and the lobby was cold for our entire visit.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Angela

Great location, room was very comfortable and clean. Breakfast and happy hour at Embassy Suites is always a great extra.