Embassy Suites By Hilton Houston Near The Galleria

United States , Houston - TX
Houston, 2911 Sage Road
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100 reviews shown

10/10

Exceptional

14 Apr 2026

Von'Shae Cunningham

Clean rooms

10/10

Exceptional

08 Apr 2026

Vladimir

The hotel location worked for us very well. The area is well-maintained with a lot of restaurants and shopping malls in the walking distance. Hotel rooms are clean and spacious. Breakfast was very good and the hotel provided the Happy Hour every day with drinks and snacks. We will definitely recommend this hotel.

Family

10/10

Exceptional

08 Apr 2026

Jose A

The place is very clean and the staff is super friendly. The bartenders Diana and Karen are awesome! We had no complaints besides the pool not being available specially when you have little kids. They really need to work on that. The breakfast is awesome the best I’ve had in any hotel. All the staff are super friendly and they do an amazing job!! Keep the amazing job staff with the great customer service and how clean the place is 🙌 please just make sure the pool is fixed asap

Family_with_children

10/10

Exceptional

07 Apr 2026

elizabeth

All was good and they did have the elevator working.

Self

10/10

Exceptional

06 Apr 2026

Ignacio

Room clean and refreshing. No pets

Family

10/10

Exceptional

05 Apr 2026

Louisa

Wonderful!

Family_with_children

10/10

Exceptional

04 Apr 2026

Luis

Has enough parking
Breakfast is excellent

Partner

4/10

Poor

03 Apr 2026

Ashley

The pool was closed without notice. Toilet was broken had to change rooms

Family_with_children

10/10

Exceptional

31 Mar 2026

Laura

I loved the hotel.

10/10

Exceptional

30 Mar 2026

Andrew

The staff was very accommodating, we ended coming in late and was greeted with a smile and was taken care of. I would recommend staying here and will stay here again. 10 stars if i could

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Latieka

It was okay for the stay I love embassy this one was a little older than the ones I usually stay at. Pool and hot tub weren’t open

6/10

Pleasant

23 Mar 2026

Francisco

Staff is attentive and do everything they should or can for there guest, they provide a good breakfast, and drink vouchers, but the hotel itself has AC issues, wasn’t cold, rooms are out dated, and need repairs, headboard had holes, along with the mattress, sheets coming off the bed, door to the bedroom wouldn’t close.

Family_with_children

10/10

Exceptional

22 Mar 2026

David

Customer service was exceptional. From the check in to the happy hour - the staff is awesome!!

Self

8/10

Excellent

21 Mar 2026

Pauline

The entire time we stayed not one person came to clean out each day. We made sure no notice was on the door. We had to ask daily just for clean towels.

Partner

8/10

Excellent

19 Mar 2026

Peachy

Clean room, bed is comfy but headboard need replacement as it not aesthetically pleasing to the eye knowing this is within a Hilton hotel chain so pls keep the brand to be fabulous and popular to what it’s been known for and not tainted.Breakfast is missing some essential to some like no bacons/sausages unless it was incorporated to the omelettes for a cook to order and my favorite yogurt or boiled eggs which for some people might be a healthier option for a breakfast is also missing to start a great morning.Staff are great and welcoming but needs improvement for housekeeping especially in taking care of the smell and cleanliness of the hotel mainly the ground or guest restroom which can leave a lasting impression on their guests that can make or break the hotels overall rating or reviews.Cleanliness is a big deal for a comfortable stay and it just being polite and being respectful of one’s personal space once a guest decided and chose to stay in this hotel so pls be mindful in this area.Thanks and overall it was a great overnight stay though!

Partner

4/10

Poor

18 Mar 2026

Corley

Our room was clean, but a lot of furniture was torn up. The hot tub did not work the entire time we were there and the indoor swimming pool was freezing and we did not have hot water last night. We had to wait till the morning to take a shower after swimming, which was gross.

Family_with_children

2/10

Poor

18 Mar 2026

Vicky

The sink and the toilet were not draining the whole time. The indoor pool was dirty,cloudy and-extremely cold. The a/ c is not working properly. The worst experience ever

Family_with_children

8/10

Excellent

18 Mar 2026

Rebecca

As others have mentioned, the hotel is dated. Needs a remodel but for location and price it was good.

Friends_and_family Family

4/10

Poor

17 Mar 2026

Stacy

While the location is in walking distance to The Galleria mall the hotel is in need of a renovation. Everything is old and outdated and not worth the price per night they ask for. Staff was amazing and attentive

Family

4/10

Poor

15 Mar 2026

Emilio

Nerds a good cleaning hot tub didn't work and air conditioner in room barely worked.

2/10

Poor

15 Mar 2026

Emilio

Place was not well maintained hot didnt work and room air conditioner barely worked.

Partner

2/10

Poor

15 Mar 2026

Pamela

When I first checked in and got to the room the staff had left the thermostat at 66 and the room was freezing and it was a cool night. I had to sleep in my clothes it was so cold. They claim there were no other rooms available. I asked for a late check out the night before till 12. As I was headed for a walk I checked t the front desk to make sure I was charged for another day. When I get back to the room my key was deactivated.
The poor staff at the front side oh they didn’t give you another key. No! And I mentioned to you and you didn’t mention it either. They thought it was funny that the guest had to walk back down to have the key activated again. Poor poor communication skills.
The general manager Marko at sage rd in Houston promised me 5000 Hilton points for a horrible first night. This is by far the worst embassy suites I have stayed in. Fix the phones and the showers and get new headboards. !!!

6/10

Pleasant

14 Mar 2026

Rodrigo

I believe the front desk staff could show a bit more judgment and customer service; with just a little flexibility, they could really make a difference.

10/10

Exceptional

12 Mar 2026

Jilnell

Convenience

6/10

Pleasant

12 Mar 2026

David

The rooms phone did not work and they did not get it fixed after requesting. Food was OK, not great, Room was OK not great. Overall we were disappointed but just one night.

Friends_and_family Family

8/10

Excellent

06 Mar 2026

Zayda

Sadly didn’t have time to enjoy the pool. Hotel was very nice. Beautiful palms trees and flowers. Never seen that before inside a Hotel. Breakfast was amazing. Very clean and love that they can make you omelettes. Felt like the restroom could’ve been cleaner. Didn’t like that you have to pay for parking. When booking online it showed taxes and fees were in the total, Only to find out parking was not included. I also felt like the whole staff could’ve been friendly. Not just the one checkin you in. I asked a question and just received silence until she was good and ready to answer. More concerned about telling the other girl how to enroll someone into the member thing.

Family_with_children

8/10

Excellent

06 Mar 2026

Maria

The sink was filthy. The staff changed her demeanor when she saw my AMEX card.

10/10

Exceptional

05 Mar 2026

Sarah

Loved everything about this place

10/10

Exceptional

27 Feb 2026

Ramon

The room was cold when we got in. I changed the temperature and it never warmed up. I ended up turning the system off.

Other than that, everything was great!

Partner

10/10

Exceptional

23 Feb 2026

Dhanasekar

Excellent stay. Food was delicious.

4/10

Poor

21 Feb 2026

chelsey

Pool closed

8/10

Excellent

20 Feb 2026

Byron

Breakfast was great and the suites was perfect

10/10

Exceptional

20 Feb 2026

Oleksandr

Very professional and friendly staff

Family

2/10

Poor

18 Feb 2026

Bennett

No disclosure about the $35 parking fee

Partner

8/10

Excellent

18 Feb 2026

Andrii

Service, staff are pretty good.
Be aware that parking per night is 35$ not 25$ as official poster says and lady on the front desk confirmed that price is 25$, but charge 35$

6/10

Pleasant

18 Feb 2026

Gina

While the location is excellent and your front desk team was consistently welcoming and professional, several issues during my stay significantly impacted the overall quality.Room: Unfortunately, the room’s location—adjacent to the laundry room and a malfunctioning ice machine—resulted in continuous noise and inconvenience. Upon arrival, I noted there was no security peephole on the door. The in-room phone was nonfunctional for the entirety of my three-night stay, despite an attempted maintenance visit. This made communication with staff extremely difficult, forcing me to visit the front desk in person for ALL requests. (Wi-Fi pw, extra towels, wake-up calls etc ) Additionally, towels were inconsistently textured (soft to scratchy), and I ter noticed a permanent sticker displayed on the television stand instructing guests to retrieve ice from the front desk, which detracted from the room’s presentation.Dining: Breakfast and evening reception offerings were below expectations for the Embassy Suites brand. The buffet food was lukewarm, coffee weak, and juice unpalatably bitter. The omelets were made to order but lacked substance, and breakfast meats were not visibly presented, requiring guests to ask staff specifically. The evening reception selections minimal, wr chose to dine elsewhere after the first day.Additional Concerns: The elevator service was notably slow. The $25/day parking fee for an open, unsecured lot accessable to a busy street was unexpected and concerning

10/10

Exceptional

17 Feb 2026

shantrell

Beautiful hotel and nice breakfast

10/10

Exceptional

15 Feb 2026

Khiry

Food

Partner

10/10

Exceptional

15 Feb 2026

January

Top tier, room cocktail hour and breakfast. Thank you

10/10

Exceptional

15 Feb 2026

William

Breakfast was great

Business_and_leisure Partner

10/10

Exceptional

14 Feb 2026

Tomas

Asome Breakfast and very clean

Partner

10/10

Exceptional

13 Feb 2026

Altangadas

Perfect

8/10

Excellent

12 Feb 2026

Marsha

Yes room was cleaned

Leisure Family_with_children

6/10

Pleasant

11 Feb 2026

Angela

The staff was great!!

The room was horrible!! The bathroom tub had caulking all on it!! It needs to be replaced one of the TVs wasn't working at all.. It was in room 304!!

2/10

Poor

09 Feb 2026

Ali

My sister and I were in town for the \"ice event\" in Houston. I inadvertently booked the wrong Embassy Suites and did not purchase trip protection because I was literally sitting in the parking lot. When I realized what had happened I called the correct Embassy to see if the reservation could be transferred. I was told it could not, but that she could \"cancel my reservation\". I told her no, that we would make the 45 minute drive to the correct hotel. When I arrived to check in, she had cancelled my reservation and could not retrieve it. She charged me an additional night and so got the money from the 3rd party reservation and the one I had to pay her for on the spot because she cancelled my reservation. Oh and then she wanted to charge me $45 to park in the parking lot for one night. Bait and Switch. The hotel was grimy. Peeling paint, torn wallpaper, room service trays littered the halls, glass in elevator was disgusting. Breakfast was nice and staff was lovely in the restaurant. Not my usual experience at the Embassy. If it wasn't for the entire town shutting down, I would have gone elsewhere. Bad experience.

Leisure Family

8/10

Excellent

09 Feb 2026

Janice

Room was very clean and just the space I needed. Staff very friendly.

4/10

Poor

04 Feb 2026

Toni

There is alot of maintenance issues at the hotel. The bathroom door didn’t latch shut in the room I was staying in. Additionally, the bathroom floor had dirty foot prints on it. Good luck finding ice anywhere in the hotel even though they have ice buckets in the room. Supposedly there are free bags of ice in the store area but there was not and I asked the front desk they said the only ice machine in the entire building broke. The elevators is slow and the right one is sketchy like it’s going to break with you in it. Breakfast was shutting down at 9:00 am even though it claimed to be open until 10:00 am.

The pool and hot tub does not work and hasn’t for months. ( I stayed there previously )

The front desk staff was amazing last time I was there but this time the lady was rude each day I interacted with her.

Business

4/10

Poor

03 Feb 2026

Jermaine

The hotel was very cold. Staff wire coats. The room and the lobby was cold for our entire visit.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Angela

Great location, room was very comfortable and clean. Breakfast and happy hour at Embassy Suites is always a great extra.

Business Self

10/10

Exceptional

01 Feb 2026

mulugeta

This hotel was clean, welcoming. Great customer service. Embassy Suit is a home away from home for me. From front desk, to the cleaning crew they were all friendly. Thank you.

Leisure Family

10/10

Exceptional

01 Feb 2026

Toni

It was nice

Business

2/10

Poor

31 Jan 2026

Scott

Hotel is in deplorable condition and anyone expecting Embassy Suites class will be disappointed. Breakfast area was so cold everyone had to wear coats. Breakfast selections limited (no protein unless you ask) Elevators dirty and slow. Paint and or wallpaper peeling from balcony areas. Room was dimly lit with wall switches decommissioned. Find another hotel until this one is fixed.

6/10

Pleasant

30 Jan 2026

Oleksii

👍

10/10

Exceptional

28 Jan 2026

Martin

Very safe area of Houston. Yummy breakfast. The hotel itself is a little dated, however.

4/10

Poor

27 Jan 2026

Daniel

I reserved because I needed the hot tub... Well it was broken and empty.... Slow elevators for months... took minutes to get on it... other one was broken... front desk was friendly only reason i put 2 stars. Disappointed Hilton Gold member here :(

10/10

Exceptional

26 Jan 2026

Valentyna

Everything is good

10/10

Exceptional

26 Jan 2026

Tabrisha

Great

Business Family

10/10

Exceptional

25 Jan 2026

Takatoshi

Good

Business

10/10

Exceptional

23 Jan 2026

gabriela

Good

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Kasaia

The staff was excellent

Leisure Self

6/10

Pleasant

19 Jan 2026

Prentice Ray

Heat not woeking, phones not working, pool closed for maintenance and parking was $45 to self park which was not menfioned. Front desk staff very unprofessional.

10/10

Exceptional

19 Jan 2026

Sarah

We try to stay here every time we are in Houston. The rooms, check-in, breakfast, all great.

Leisure Family

2/10

Poor

18 Jan 2026

ARLETTE

This property was really a disappointment. I usually really enjoy the Embassy Properties, this one needs a makeover! The pool was closed for maintenance, no coffee in the hotel lobby, the water dispenser in the lobby had a rusted screw in it, the elevator was broken. The room (529) was so unclean, the bathroom had hair residue from previous guest, the headboard is pealing so bad, and nightstands were filthy with old food residue! I do travel with wipes! The front desk stand weren’t warm and welcoming!

Business_and_leisure Family

2/10

Poor

18 Jan 2026

Denia

No heat in hotel pool was not in service room was dirty upon arrival

10/10

Exceptional

17 Jan 2026

gabriela

Excellent

2/10

Poor

17 Jan 2026

Jovita

They didn't explain the incidential fees correctly
I was charged way too much for my stay

Friends_and_family Friends

10/10

Exceptional

15 Jan 2026

Keith

Very good and efficient services

Leisure

8/10

Excellent

13 Jan 2026

Yolanda

Leisure Family

2/10

Poor

13 Jan 2026

Fernando

8/10

Excellent

12 Jan 2026

Michelle

Staff was very court

4/10

Poor

12 Jan 2026

Stephen

Yes the room was very musty and there was a strong marijuana odor all night coming from somewhere. Also

10/10

Exceptional

06 Jan 2026

GIBSON

Excellent location, very cooperative staffs, nice breakfast

8/10

Excellent

06 Jan 2026

Geraldo

Room was very nice. Elevator need work but location was excellent

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Lianne

Yes, staff was courteous. Room was great. We had mobility room so could move around with the walker. I especially appreciated the bathroom. It had space and hand held shower with lots of grab bars. So much better than normal rooms.

Leisure Partner

10/10

Exceptional

04 Jan 2026

BRANDI

Fresh menu and good parking

6/10

Pleasant

03 Jan 2026

Yarub

Staff were friendly, good location but outdated room furniture and hotel amenities need to be upgraded.
The premium suite does not worth it, it is the same suite size and furniture just free snacks and soda drinks.
Had to pay $50 room fee and $75 upgrade fee to get the premium suite.

Leisure Family_with_children

4/10

Poor

02 Jan 2026

Ashley

No impressed at all with the accommodations. The Hilton name use to exude class as well as comfortable.
The hotel needs some TLC. Wallpaper is peeling off the walls, the furniture is worn with holes and stains, the beds are like sleeping on the floor.
We booked a 2 bedroom corner suite. We checkin and come to find out our corner sweet was given to somone else. The listing through Expedia is misleading, there are no 2 bedroom suites at this location.
The kids were unable to swim in the indoor pool due to the celling falling in...this information was not disclosed at the time of booking.
Very disappointed. The room was not cheap either..$300 for 1 night.
Called Expedia to see if they would at least offer to refund half of our stay and we were declined.
Our stay is stressful enough, due to our trip being booked to help family with a recent death.
I have been diagnosed with stage 4 colon cancer at the beginning of the year. Having 2 bedroom and 2 seperate bathrooms was important to us..my daughers and husband need to use separate restroom facilities so they are not exposed to any of my bodily fluids due to being on chemo.
We will never stay at this hotel again and will use a diffent app to book a hotel stay in the future.

Business_and_leisure Pet

10/10

Exceptional

02 Jan 2026

Aniya

It was great!

6/10

Pleasant

29 Dec 2025

TriKina

Our stay was honestly a mixed experience, and Cydney at the front desk was by far the best part of it. From the moment she checked us in, she was warm, professional, and genuinely welcoming. Her customer service made a big difference and deserves recognition.

We specifically chose Embassy Suites because of the indoor pool, which was meant to be a main source of entertainment for my son. Unfortunately, we were very disappointed to find out upon arrival that the pool was out of order. That was a major letdown. On a positive note, the gym was open and functioning, which was appreciated.

There were a few other issues during our stay. The elevator was extremely slow, and the shower water pressure was not good at all, which made for a less comfortable experience.

Overall, the hotel itself fell short of expectations, but Cydney’s outstanding service truly stood out and helped soften the disappointment. She was absolutely the highlight of our stay.

10/10

Exceptional

29 Dec 2025

David

Friendly and professional staff. Hotel is older but youd never know it without looking real hard. Its very clean and kept up. Painted, etc

Partner

8/10

Excellent

28 Dec 2025

Vincent

Clean room. One of the two elevators was not working. It has been broken for over two years!

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

Emily

Room was too warm—a/c struggled
Pool and hot tub are closed and have been for some time apparently but Expedia does not mention this
Nice evening snacks and drinks, nice breakfast

Leisure Family_with_children

8/10

Excellent

24 Dec 2025

Bose

The staff was exceptional and the breakfast was truly outstanding. However, the rooms are showing their age; the headboards were literally disintegrating and are in need of an upgrade. Additionally, it felt unnecessary to charge guests for parking as there seemed to be ample spaces. Overall, it was a good stay, but a few refinements would make it great.

8/10

Excellent

21 Dec 2025

Franchell

Check-in was easy. The hotel has changed some I now have to pay for parking which I had never experienced. Also the indoor pool and jacuzzi were out of order. The breakfast is still phenomenal. The rooms are a little dated and stuffy now as well. But overall we had a good stay and I would go back.

8/10

Excellent

18 Dec 2025

Steve

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Tammi

Everything was AMAZING

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Alexandra

Only one elevator is working.

Friends_and_family Family

4/10

Poor

14 Dec 2025

MIKE

So booked the room and say the charge that would be owed at the property as normal. And I assumed there would be a refundable deposits for any consumables and such. How ever they changed me $35 a night to park in there parking spaces and then tax and fees for that what a joke and a rip off I am Hardly getting any of my deposit back and on top of that they had extremely rude guests that were very loud in the lobby area until 2 in the morning. Very disappointed

Partner

6/10

Pleasant

14 Dec 2025

Gabriella

Friends_and_family Family

6/10

Pleasant

13 Dec 2025

Cameron

Hotel was alright, only one elevator worked and no ice machines on the floors, not complaining due to the price I paid though

2/10

Poor

12 Dec 2025

Sondra

The room was dirty had to change twice. Non working pool area, the elevators were constantly getting repairs and everytime the elevators stopped it felt a cable would have broken. The lady at breakfast had a poor attitude after messing up omelet order and blaming it on me.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

JUSTINEY

Great stay and very accommodating

4/10

Poor

06 Dec 2025

Helen

Breakfast was okay

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Gary

Room was clean and the front desk worker was awesome

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

Makeda

I rated my stay at Embassy Suites a 3. The staff was very kind and accommodating, but there were several issues throughout my visit. I wasn’t informed that the pool was under construction until arrival, and the plumbing/drainage system was poor even after switching rooms. At breakfast, nearly everything ran out at one point, and some fountain drinks were unavailable. I also experienced slow tub drainage and initially had a clogged sink in the first room. In addition, the elevator doors didn’t have sensors, and they closed in on me before my husband quickly hit the button. Overall, it wasn’t overwhelmingly pleasing, but I also wasn’t completely dissatisfied.

Business_and_leisure Family

10/10

Exceptional

29 Nov 2025

Aravind

Room was spotless and hospitality is great

Leisure Family

8/10

Excellent

28 Nov 2025

Ivette

Everything went well, except that i choose the hotel for the indoor pool and it was a bummer! it was out of order!!

Leisure Family

10/10

Exceptional

28 Nov 2025

Richard

Staff was wonderful and room size.

Friends_and_family Family

6/10

Pleasant

27 Nov 2025

KAZUIOSHI

Staff was great, but hotel needs improvement.
Most power outlets were not working, shower hot water was not hot enough, mattresses were worn out, bed head boards were peeling off, wet bar faucet completely loose.

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Demetria

The staff was friendly, the room was clean but had some Micheal cosmetic defects that could use addressing. The best thing was the amenities - breakfast included which also had an omelet station, an indoor pool, and it's pet- friendly. We booked mainly for the breakfast, pet allowed and the overall ratings.

Leisure Pet