Hyatt House Houston / Galleria

United States , Houston - TX
HOUSTON, 3440 Sage Rd
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100 reviews shown

2/10

Poor

14 Apr 2026

Omar

Roaches

10/10

Exceptional

13 Apr 2026

Trisha

Great spot, I’ll be back!

Self

8/10

Excellent

05 Apr 2026

Nancy

It was very homey, very friendly staff, only thing that I didn’t like is on their policy it states they will come in to check it out no matter if you have a no not disturb tag or not, some time during your stay. That creeps me out. The breakfast was the same 2 days in a row, 3rd day, I ate some where else after that. I don’t have a pet/did not see or hear one. Great neighborhood you could walk to shopping plaza for basically anything you need. And the galleria mall was almost 10 minutes away driving or take the local bus $1.25 each way. Very safe never crowded.

Self

8/10

Excellent

31 Mar 2026

Steven

Paid parking only

8/10

Excellent

30 Mar 2026

Amira

Breakfast everyday. Rooms were adequate, a littler outdated with a need for touch ups, but the stay was still comfortable.

Family

10/10

Exceptional

30 Mar 2026

Latrece

Clean room, great complimentary breakfast and great customer service

Family_with_children

8/10

Excellent

26 Mar 2026

Adrianna

Location was good, close to the galleria, NRG, and Toyota center. You pay extra for parking but it comes out of your security deposit ($25/night). Staff was friendly. Room was spacious, lighting dim but windows helped. I communicated with the hotel and requested early check in a week before my arrival since my flight changed, they told me I could pay an extra fee for it which I agreed to but when I got there the room was not ready. Since I stayed for 5 days they said it was required for housekeeping to come in and refresh my room at least one day, they never refreshed my room but did leave new towels on my sink.

Family

4/10

Poor

22 Mar 2026

Camille

The hotel smelled moldy the elevators were dirty

Self

2/10

Poor

21 Mar 2026

Andreia

The overall stay wasn’t a good one. The property was filthy. Carpet was dirty. The elevator had trash in it. The walls and floors to our room were dirty. I mentioned and nothing happened. The housekeepers just had the carts on the floors and sitting while they were chatting and eating the breakfast food. I would not recommend this place at all. Especially, holding the name Hyatt my expectations were ruined.

Family

10/10

Exceptional

20 Mar 2026

Annette

Wonderful last-minute stay due to flight cancellations. Love the location because there is a lot of things to do in the Galleria area.

Friends

10/10

Exceptional

19 Mar 2026

Joshua

Perfect

Self

10/10

Exceptional

19 Mar 2026

Elizabeth

Friendly staff. Superb breakfast. Immaculate gym. Comfy bed. Pet friendly

Self

10/10

Exceptional

19 Mar 2026

Nita

Clean

Self

4/10

Poor

19 Mar 2026

Erin

The elevator floor was sticky and gross. Sometimes there was a guy at the bar to open and sometimes there wasn’t. Our first room didn’t have a working TV. It was just a mess from the beginning.

Family_with_children

4/10

Poor

18 Mar 2026

Tiffany

My stay, picture was hanging off the wall screws on the floor. When I walked in to check in the front desk person was stuck in her phone and never looked up until I prompted and the door right by the front. She didn’t mention any amenities! Didnt reference deposit!

They never cleaned the room or tried, didn’t vacuum the floors, take any trash, we had to keep asking for clean towels. There were things that were left in the room by previous guest like a fork and hair in the bathrooms. The pool was dirty! Definitely needs some updates! But besides that when we did speak to someone they were polite!

Friends_and_family Family

6/10

Pleasant

18 Mar 2026

Eric

Overall it wasn’t bad but honestly I expected a little more from a Hyatt property especially in the Bellaire area of Houston. The staff were great. Helpful, friendly, no issues there. The rooms are needing a work over. More electrical plugs did not work as opposed to those that did. Some were so worn out that our phone chargers wouldn’t even stay plugged in. There was a black out shade in our bedroom window which was great. Problem is it that it was dirty and had so many stains in it. Made me wonder how?? We were on the driveway side so we got the service truck noise, people yelling/fighting in parking lot, and NON-STOP dogs barking. Our room and the hall just outside reeked of weed. Someone had been smoking weed the entire time we were there. Had a guest running through the parking garage in his underwear. As I said before people yelling outside but also very loud inside. Yelling/hollering for just “normal” conversation. Overall it wasn’t bad like I had stated, just could have been a lot better.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Rebecca

The manager and front desk staff were all very nice and helpful. The room itself and the free breakfast were both great as well!
The bartender, however, was inappropriate and unprofessional to a coworker (not working in the bar) as well as to other guests waiting to order. Instead of attending to the customers (there was no one in the bar area with a drink in hand on 3 different occasions), he continued his obnoxious behavior for quite a while so my husband & I sat there in disbelief patiently waiting but ended up leaving. We grabbed a drink elsewhere, which was very disappointing because the main reason that we picked this property was because we enjoy having a drink in the evening, so we were looking forward to the bar amenities. This might seem frivolous, but we had even called the property before booking our room to confirm the bar would be open and their service hours.

Partner

2/10

Poor

15 Mar 2026

Brandi

Run down motel
Water from the ceiling in the shower kept building
Up and dripping on me while showering. AC did not work

Friends

4/10

Poor

14 Mar 2026

Erica

Dirty, poor house keeping

Friends_and_family Family

8/10

Excellent

12 Mar 2026

Jason

Older hotel but clean

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Tyneisha

Very close to the Galleria. Ok area. No issues

Partner

10/10

Exceptional

09 Mar 2026

eunice

Great Hotel i will be back

6/10

Pleasant

09 Mar 2026

Christopher

The location was ok, it's on the outskirts of uptown, so everything was at least a mile away. The sheets had stains on them, and the coffee pot didn't work. The gym had ok equipment, but no hooks for the cable machine or attachments, so I couldn't use it. There was an empty water cooler and a closet of empty water containers that were never filled while we were there. There was a bar in the lobby, but it never opened.

Partner

4/10

Poor

06 Mar 2026

Roxana

Horrible for the price

2/10

Poor

04 Mar 2026

Myra

Room and hotel were not as displayed on site. Did not use room due to condition.

6/10

Pleasant

28 Feb 2026

Steve

Parking is overpriced… $25 when you are a guest and handicapped??

Self

10/10

Exceptional

28 Feb 2026

Mayerling

Great

Business

4/10

Poor

26 Feb 2026

Dan

Room wasn’t ready, I had to go back to front desk to switch another room. I was so tired after long flight and want to rest little bit before meeting. Go to a new room the curtains can not roll down for some reason I had to wait for technician come to fix. Pulled up the bed comforter I saw a lot of yellow spots then I called the front desk. They told me that is normal because they washed feathers comforter turned out like that. I have been in many nice hotels those comforters are not like that, just their excuse for bad services. The property is very poor conditions. I trusted Hyatt name but not this one. Don’t recommend to anyone. This is worst Hyatt property I have experienced.

Friends_and_family Family

6/10

Pleasant

25 Feb 2026

Dexter

The smell in side of the place and not to charge for parking

6/10

Pleasant

21 Feb 2026

Quenice

- Room was in good condition, just my heat wouldn't work only the air
- Smelled a little old in the lobby, like mildew
- Bar was not stocked and could only pour shots

Leisure Self

2/10

Poor

20 Feb 2026

Jihan

Renovations are neglected, hotel smelled poorly, mold and spider in room. Was disappointed with this Hyatt as I never had a bad experience previously.

Self

6/10

Pleasant

18 Feb 2026

Pauline

Room nice. Staff courteous. Breakfast needs work waffles were stale and paper thin bacon. Garage door broken and you have to watch for your car not to be hit. My reservation do say I was being charged $77 to self park my car and was never discussed with me.

Partner

8/10

Excellent

18 Feb 2026

Catherine

Friendly

4/10

Poor

16 Feb 2026

William

Parking garage, hallways and room smelt like marijuana allvthe time. Hallway carpet was gross. Every hard floor was sticky. The room carpet was wet next to the bathroom wall,.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Alicia

The hotel seemed pretty run down, but it was ok for a brief stay.

Business Family

2/10

Poor

15 Feb 2026

manish

Out of expectation

10/10

Exceptional

15 Feb 2026

Wendolyn

This hotel isca greT hidden gem in Houston Texas the galleria area..The rooms were very nice and also had a kitchen if you wanted to cook includes dishes and everything. I highly recommed this hitel and also children friendly with a great breakfadt bar..Wendolyn 2 👍 👍 up..Will defintely go again.

Partner

6/10

Pleasant

12 Feb 2026

Drew

Dirty, smelled like cigarettes

4/10

Poor

11 Feb 2026

Dennis

Hotel Bar not open indefinitely. Facility was run-down. Rooms needed upgrading 5 years ago. Marijuana smell prevalent in hallway both nights I stayed. Left before last night of 3-night reservation, management not amenable to giving a discount - never stay there again.

Business Self

10/10

Exceptional

11 Feb 2026

JAIME

Yrs

4/10

Poor

01 Feb 2026

Jose

Friendly staff however interior of property very run down dirty even put room walls were dirty stain on couches

4/10

Poor

30 Jan 2026

Michelle

The date was wrong i selected 2/1/26 -2/2/26. So i never got to experience my stay and lost $135

8/10

Excellent

29 Jan 2026

Brian

Room was great

4/10

Poor

28 Jan 2026

Kimberly

The hotel overall was very old and felt wet. The elevator stopped working and in the room had a smell. The refrigerator was loud and the heat stopped working on my last day. Will never stay here again.

Leisure Self

4/10

Poor

22 Jan 2026

Derrick

Poor hospitality, was not welcoming, completely disrupted my Houston experience. The gym was flooded with water coming through lights in the ceiling and the staff was so not alarmed. and the toilet in the room was broken. All of these issues started on day one and not much changed during the remaining time of our stay. I plan to shar my experience on on social media.

Business

2/10

Poor

20 Jan 2026

Mariam

I am absolutely furious about our experience at this hotel. We booked through Hotels.com for a medical procedure, and while the initial interaction seemed promising, things quickly fell apart. The online photos promised a clean, comfortable environment, but we found a filthy room with stained carpets, mold on the walls and sofa, and dirty bedding. Given the medical nature of our visit, cleanliness was non-negotiable, and we were deeply concerned about infection.

Initially, the hotel staff seemed somewhat helpful, but the issues really began when we sought resolution. After the manager eventually approved a refund, we were still left with the ongoing stress of dealing with the aftermath.

Now, a week later, the situation is even worse. Despite multiple attempts to resolve the issue, this hotel staff and Hotels.com has been a nightmare to deal with. Every time we reach out, we’re connected to a different agent, and the cycle repeats. They’ve been trying to contact the hotel, but the property simply does not answer their phones. It’s an endless loop of frustration.

In conclusion, while the initial response seemed helpful, the complete lack of follow-through and the ongoing unresponsiveness from both the hotel and Hotels.com is completely unacceptable. I strongly recommend avoiding both the hotel and Hotels.com. This entire experience has been a stressful and infuriating ordeal.

10/10

Exceptional

20 Jan 2026

Wilbert

This property was a great value for $. Location was outstanding and close to all the major highways.
Ideal location

4/10

Poor

19 Jan 2026

Gary

The room had furniture that was chipped, scratched, drapes were stained as well as the carpet! The hall carpet was stained! The refrigerator door was dented and tattered shades and no drapes!

2/10

Poor

04 Jan 2026

Jayda

Please stay away from this hotel. It smelled like mold and mildew. The carpet was dirty and stained. We checked in and late at night and couldn’t sleep due to the mold smell triggered my allergies. We had to check out the next morning and stayed at another hotel.

Leisure Family

10/10

Exceptional

03 Jan 2026

Arielle Olrica Geniphere

Excellent

Family

10/10

Exceptional

28 Dec 2025

Lee

The staff was great. Unfortunately, they did not know how to use the fire pit and that was a little disappointing, but overall the stay was comfortable and cute!

Leisure Family

2/10

Poor

15 Dec 2025

gary

No room service

Self

6/10

Pleasant

14 Dec 2025

LaToya

Having exterminator come in to get rid of ants. Found some in kitchen area.

Friends_and_family Family

2/10

Poor

13 Dec 2025

CATHERINE

Firstly, it was not mentioned on the app while booking, that a parking space of $25 will be paid in the hotel…I had to make 3days .
Secondly, after the first night, I went out all day, came back to meet an untidy room, the room wasn’t cleaned .. had to ask for the room to be cleaned the next day.

Leisure Partner

8/10

Excellent

10 Dec 2025

Brenda

Good stay for the price!

Leisure Friends

2/10

Poor

07 Dec 2025

Rabia

Not good bad people at reception in the morning

8/10

Excellent

06 Dec 2025

Heather

The rooms were very neat and clean. The only issue I had was no dish liquid to clean the kitchen, and plus parking fee should be mentioned upon booking, and it should be actual parking lot security since we have to pay. Fee

Friends_and_family Family

2/10

Poor

02 Dec 2025

tracie

The entire property was poorly maintained. Has a bad odor. Old out dated. They charge for parking yet the garage stayed open the first 2 days I arrived.
My room had not been cleaned upon check in on Thursday & remained filthy the ENTIRE five days, only my bed was changed. Mold in the shower, rust on the shower ceiling, the front desk staff did not ask for ID to give out addt’l room keys when you enter from the street at almost midnight. The district manager Francisco, doesn’t care whatsoever.
No way this place is 3.9 stars. Worse than Motel 8, should cost $19.99 per night. My dog has stayed at better daycares. Signed, Tracie Bell.

Self

4/10

Poor

27 Nov 2025

Yaira

Staff was very rude

Leisure Family

8/10

Excellent

24 Nov 2025

Yuliia

Room big, all is well. Clean but not perfect clean.I just picky). I dont like smell in hotel, just dont like pafum, but again : i am picky). But ganeraly all well. I am glad i had small kitchen.

Business_and_leisure Family_with_children

6/10

Pleasant

21 Nov 2025

Fernando

I requested full service for my room twice, but unfortunately, neither time did I receive it. Apparently, they only provide towels.

Furthermore, the hotel charges $20 per night for parking in a parking lot that is almost empty.

Business_and_leisure Family

4/10

Poor

19 Nov 2025

Jeff

The Hotel Restaurant was closed. We specifically book hotels with their own restaurants after a long day of travel so we don't have to go back out and eat dinner. The Hotel was dirty everywhere - Hallways, elevators, entry, parking garage etc. Looks like the don't own a vacuum cleaner. The breakfast was subpar. The Scrambled eggs were a giant block of egg and the fruit was brown and very nasty. This hotel doesn't deserve the name \"Hyatt\" to be associated with it.

6/10

Pleasant

17 Nov 2025

Sofia

The room I stayed in needs some love and attention. The carpet needs to be replaced, and the ceiling was dirty from the ac vent. The door locked but not very securely. There was a gap all around the door, the light from the hall was coming through those gaps. I put a chair with my luggage on it in front of the door to try to make the room a little more secure. The fridge did not cool very well and it had a foul order. Needs to be cleaned.

Pros: The bed was comfortable and linens clean. The shower had good water pressure and the blow dryer worked well. Usually blow dryers in hotel rooms don't work that great but this one was good.

Friends_and_family Friends

2/10

Poor

16 Nov 2025

Cyril

First, the hotel failed to clean my room for five days, and when I went to the front desk—frustrated and simply asking to speak with a manager—they refused. Instead, they called the police, falsely claiming I was yelling. The officers arrived and immediately left, stating the call was a waste of their time.

Second, the hotel never disclosed the additional $25 daily parking fee. When I questioned it, they insisted a sign on the reception wall was sufficient notice, then threatened to tow my car and evict me.

Overall, the property is poorly maintained, and the front-desk staff are unprofessional and rude. There are far better hotels in the Galleria area at the same price point—without surprise fees, unclean conditions, or staff who call the police rather than allow guests to speak with a manager.

Self

2/10

Poor

15 Nov 2025

Cyril

Front desk staff were very rude.

6/10

Pleasant

15 Nov 2025

stella

I will not want to stay In Hyatt Houston again, I can try other Hyatt. Great place but i am not impressed

Business_and_leisure Partner

8/10

Excellent

14 Nov 2025

Chontel

The room was clean and the bed was comfortable.

Leisure Friends

2/10

Poor

14 Nov 2025

terry

they charged me for parking when i didn't even have a car

Business

6/10

Pleasant

14 Nov 2025

Michael

2 stars only

2/10

Poor

14 Nov 2025

Jean-Francois

The electric car we got was gave to us with an emprty battery. The next day we tried to recharge it. The intlet was broken. We had it towed. My wife got a panic attack. We found out the driver was taking us in the wrong direction. He couldn't speak a word in english. We tried google translate...our worst vacation ever. No more.

Leisure Partner

6/10

Pleasant

13 Nov 2025

Amanda

The hotel overall was ok for the price.

Leisure Partner

8/10

Excellent

10 Nov 2025

Terrance Mario

Very comfortable bed, very Nice staff, breakfast needed more variety. Especially for those who don’t eat beef or pork. Love the overall convenience of shopping and food in the area adjacent to the Hotel.

Leisure Self

6/10

Pleasant

10 Nov 2025

Terrance

Excellent staff day and night, room was clean. I wish they would have cleaned my room each day. Thermostat didn’t work good. One of the elevators wasn’t working good. Overall, I would stay there again. Bed was very comfortable. I wish they had more variety for breakfast.

Leisure Self

6/10

Pleasant

09 Nov 2025

Alyssa

Water pressure and thermostat

Self

4/10

Poor

09 Nov 2025

Edward

Everything was good until we left our room last weekend (Nov 1st) for a few to come back somebody had came into room removed our use towels but also went thru my purse and took my necklace and bracelet. I contacted front office on Monday following our stay representative stated she would get back with me still no response…. I’m not too happy about this stay at all that was a gift to me…

Leisure Partner

8/10

Excellent

09 Nov 2025

Richard

Room was clean, got good sleep, great breakfast options, good staff.

Leisure Self

10/10

Exceptional

02 Nov 2025

Timmie

Nice area near the Galleria. Rooms were spacious and clean!

Leisure Self

6/10

Pleasant

31 Oct 2025

Victoria

Trash in hallways, the property needs some maintenance. Parking is also $25 per night.

Leisure Partner

2/10

Poor

25 Oct 2025

Angela

Bathroom has no vent system, air conditioner blows right over your head, and carpet wasn’t clean.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Robert

Good

Leisure

2/10

Poor

19 Oct 2025

Jason

Wasn’t happy with stay. Ac leaking into tub pool has been closed by Health department for over a month was a big deal just to get an extra pillow breakfast food was nasty

Leisure Family_with_children

2/10

Poor

19 Oct 2025

KAYODE

Very terrible hotel and experience

STAY AWAY!!!!!
I booked two rooms for a family trip, the room smells, one of the room was poorly lighted and they was heavy smell of cigarette and staleness in the air. The hallways were dirty and the carpets on the floor in the room looks like it’s not been cleaned for a long time. It looks extremely dirty and slimy.
We could not stay in the hotel with my 11 months old and 7 yrs old kids due to the strong cigarette smell and sanitation level of the hotel. If you care for your safety and health, stay away from this hotel

Friends_and_family Family

2/10

Poor

15 Oct 2025

Amanda

The buffet was mediocre and they charge $25 a night for parking on the property so if you book through Travelocity and they say all fees included, it’s a lie

Partner

6/10

Pleasant

14 Oct 2025

Andre

My stay was ok.

Friends_and_family Friends

2/10

Poor

13 Oct 2025

Corey

The room was disgusting as well as the facility. The ceiling had traces of mold and mildew. I went in the room to lay across the bed in the bedroom but the television didn't work. I went downstairs to speak with the attendant about it. While doing this my wife and daughter called and said that there were roaches in the room. I immediately packed up my family and left the facility within 15 minutes. This was a terrible experience for me and my family. This was not as advertised. I will be seeking a full refund. Thank you in advance.

8/10

Excellent

11 Oct 2025

Lori

We would absolutely stay here again

The AC water drips into our shower, room 431, from all the condensation from the AC units, so you have to keep the bathroom door closed and it will muffle the sound, during the season of AC useage.

The toilet seat was broken and we asked them to fix it while we were there for 4 nights, but that never happened.

Breakfast was good, hot, and there was a variety of foods and drinks.

I loved how we could park in the garage on our floor level and walk right into our floor from the parking garage. It felt like a little more private that way.

Partner

4/10

Poor

10 Oct 2025

MARIO

I got locked in my room because the lock/latch got stuck. I had to unscrew the door from inside to get out.
My room was above the laundry room, the floor shook all the time the washers and dryers were on.
Staff was very nice and complementary breakfast was good.

2/10

Poor

07 Oct 2025

Kenneth

You did not advertise there is a 25 $ parking charge for a dirty hotel which one could go down the street for free parking and a clean room.

Business

8/10

Excellent

07 Oct 2025

Lee

I will say all staff was very polite, professional, and accommodating. The hotel was well kept and smelled of fresh laundry throughout. I stayed in the one bedroom suite which is spacious and almost comfortable. When making the reservation I specifically chose a handicap accessible room as I’m an amputee using a Walker to get around. The disappointment happened when it comes to the bathroom. Just because the room has a walk-in shower doesn’t make it accessible. Just because that shower has a grab bar doesn’t make that accessible. When using a mobility device, there has to be enough room for you to get in close the door and turn around and in my particular room, I found going to the bathroom and in the shower very frustrating because there wasn’t enough room to open the door with the shower door open and toilet in the way… the struggle was real. Because I was only staying one night I didn’t make it an issue. However, I would advise your staff to really be aware of the requirements of the Americans with disabilities act entails to truly make it an accessible space. Being able to turn around in the bathroom is important and being able to do that and being able to close the door for privacy is kind of a big deal. When a disabled guest arrives (especially those using a mobility device walker, scooter, wheelchair ) and has requested an accessible room it’s not just one shower rail that we need. A roll in shower with multiple handrails and space to maneuver is what’s necessary.

Partner

2/10

Poor

06 Oct 2025

Christina

The pool was closed that was the main reason for choosing this place. The pictures compared to real life was nothing like it. The comforters in the room both beds had mold in the inside. If you lift the comforter up you can see the black in there. I will post a picture. I have asthma and could not sleep in the bed. I slept on the floor. I definitely do not recommend this place. The breakfast was ok nothing to wake up for.

Leisure Family

2/10

Poor

01 Oct 2025

roma

Very dirty and nothing like the pictures . Front reception wasn’t great

6/10

Pleasant

26 Sep 2025

Patrick

The TV in the room need to be replaced wasn’t clear

6/10

Pleasant

22 Sep 2025

Samantha

When I first booked this property, I thought it had direct relation to the Hyatt. It may just be a subsidiary because it wasn’t Hyatt standards. In my opinion. I gave the property this rating because. The level of cleanliness was not pristine the paper towel towels in the kitchenette were dirty on the first couple sheets, the area above the shower was not clean, and just look like everything could use a shampoo and wipe down once more. Also, my TV did not work m. However I will say the beds were clean, orderly and very comfortable.

Business_and_leisure Family

10/10

Exceptional

21 Sep 2025

Stevan

staff was overwhelmingly, polite and very welcome. The room was perfect. The view was great. Definitely would love to visit this hotel again when I’m back in Houston.

Business Self

10/10

Exceptional

21 Sep 2025

anntionette

Easy check in, cooking appliances available in room!

8/10

Excellent

05 Sep 2025

David

The rooms have a fully furnished kitchen. The hotel is completely adequate, and only 2 blocks from the Galleria Mall. The property seems older, but the price is unbeatable.

Business Partner

6/10

Pleasant

01 Sep 2025

Verified traveler

Don’t trust the pictures… hotel overalls was not bad just not what i imagined it to be

Partner

2/10

Poor

31 Aug 2025

Thomas

Nasty

8/10

Excellent

24 Aug 2025

Maria

The previous time we stayed here the tv wouks not turn on and one of the lamps was missing a lughtbulb

Thus time we had no ice bucket in tue room. When we went to the front desk to ask for one they did

10/10

Exceptional

20 Aug 2025

Keyasha

Hotel was nice. Not far from the mall and plenty of restaurants. Location is very convenient. Breakfast options were good. Pool was nice. Only downside is parking. I don't understand why parking is $25 per night when you're a guest at the hotel. It's literally attached to the building.